[Q] Problem reading simcard? - Motorola Droid 3

Latest problem; it seems my phone isn't reading the simcard. I was having issues with bootlooping after installing safestrap but now I have no service but wifi. I repeatedly tried adding my APN info manually and tried APN manager. No luck. I tried to enable "simlock" and that is when i realized it wasn't reading the simcard. Card works fine in my Backflip and my g/f's month old simcard doesn't work in my phone.
A few weeks ago when I was out in the sticks, I had sketchy service but still usually a bar. Once in a while I would get "emergency service" only, I thought that was strange because I had a bar or two but got this status. Perhaps this was an early stage of the problem..
Anyone have their phone stop reading cards? I am thinking about sending it back for warranty service.
BTW, any suggestions on what to wipe before sending it back for service? I was going to remove root and get rid of safestrap.
Thanks again smart people.

A full SBF should remove everything and make it good as new and ready to be returned (I think..) If you need instructions on how to SBF your Droid 3, they are located... here! http://forum.xda-developers.com/showthread.php?t=1255198
Try your SIM cards after SBFing to see if it was perhaps faulty hardware...
(An SBF is basically a factory restore on steroids, kills and restores EVERYTHING including the system if i remember correctly!)

Thanks eh, unfortunately I am running the Canadian xt860 and I haven't found a Bell SBF file. There are some from other markets.

Oh, that's a curious issue than, are you still going to return the device?
(Try reflashing safestrap?)

Ya, I am going to send it in for service. I have spent so much time reading and trying different things with no luck. I have a couple more options but don't feel hopeful. At least all this reading has been a good way to learn things I wouldn't have otherwise.

Related

huge problem everything works but no signal

i bought a used g1 no physical problems took it into a shop and they couldnt find anything wrong with it internally so im guessing its a software issue....dont know if this guy i bought it from tried to mess with root and messed something up but im thinking its some sort of software stuff....can anyone PLEASE help!?!?!?!?! i either get this phone fixed or keep using my nokia that seems like its from 1998 and its killing me!!!!!!
What are the stats of the phone? You can check the versions in the settings\about phone area. Model #, Firmware version, Baseband version, kernel version and build number information would be helpful.
Is it already rooted? If not, you may want to go ahead and start reading up on the root process. Some of the newer builds may or may not help the issue. But if it isn't rooted and you arent getting a signal, it very well may be a network issue. Also, does your phone service have a data plan? Has the phone gone through and passed all of the sign-in procedure? (being from another country, I am not sure what all you have to do to activate your phone) Sim card good?
thats the problem i did a factory reset to input my gmail info and now i cant get past the damn activation screen! ive been through all the customer support through tmo and cant figure anything out!!! im goin crazy
also ive found this webpage http://developer.htc.com/adp.html that has recovery, system and radio images from htc and every time i try one of them it comes up and says no signature or no verification.......not sure what to do
forum.xda-developers.com/showthread.php?t=452316
you cant apply those because your phone is not rooted. learn what your doing without randomly flashing everything that can killed your phone. and yes, you can kill your phone permanently flashing the wrong **** (i.e radio/spl)

Help! Is there a way to "unflash"?

Ok, I've tried my best to figure this out on my own and now I need some help.
Had my CDMA Hero flashed to Cricket a few weeks ago on talk and text. Just found out that I can get Sprint service, so I want to activate on Sprint instead of Cricket.
Here's what I've tried so far...
1. Latest RUU (1.56) installed successfully. Data in ##3282# seems to have stayed the same.
2. Manually changed my MSID and MDN to the correct Sprint settings given to me by tech support. Still won't activate or Update Profile.
3. Executed ##786#. Still won't activate or Update.
4. Reset User Name in ##3282# and committed. Still won't activate.
5. Called and double checked that my ESN is free and clear. It is. Tried all above procedures, still no luck.
6. Wiped Dalvik, and caches through Recovery 1.5.2. Also wiped phone through the white screen boot up procedure with the volume key. Still no luck.
From what I've been told by tech support, if none of these things gets my phone to activate on Sprint, then I need to get my phone flashed back to Sprint since it's currently flashed to Cricket.
Can anyone give me any advice? Is anyone else on Sprint, maybe even in the Eastern NC area, who wouldn't mind giving me some edittable settings from ##3282# or other things to check?
Getting a little frustrated but not giving up yet. I can't afford or have the time to wait until I can afford to take this phone somewhere and get someone else to do it for me. If anyone can help me out, I'll be happy to write a fully detailed guide on this whole thing for anyone else who has this problem in the future!!
Another bit of info. I just tried flashing the RUU again, since my phone wouldn't even boot on the last ##786# I tried. To get it ready to use RUU again, I loaded my Fresh 1.1 nandroid, ran rhe RUU again, and now there's a change.
My passwords for ##3282#, etc. are no longer "000000", and they're back to the default "190320". Does this mean that I'm no longer unlocked? Am I making progress now?
Grr.
LMAO man... I was in the same position as you ... but I was in Metropcs...so first of all to flash it to metropcs I went to a store called WirelessToyz and they did it for me, I got tired of metropc's slowness and I wanted to go to Sprint, so I had a hard time doing it until I went back to WirelessToyz and they flashed it back to sprint, even tough you flash the RUU that does not make it run on Sprint , when they "flash it" they do something else, long story short go to wherever you did that and flash it back to sprint, you might need to pay money.

[Q] Phone Roams All The Time

My phone out of nowhere started doing this really fun thing where it drops to roaming at random. From what I can tell, the phone is not making a handoff to the next tower to avoid the roaming. For example, if I'm sitting under a tower with full 4G, everything is fine. If I have 2 bars, it will work in 4G for a while before dropping to 3G roaming. I am able to force it back into 4G by dropping in and out of Airplane mode.
I'm running the official CM11 4/30 nightly (I was on the March Snapshot until this started happening).
First I used some Google-Fu and found it's most likely a bad SIM. I swapped SIMs with my wife, she was stuck in 3G roaming, awesome! Went to Verizon, the switched the SIM, all good, right? Nope, I didn't notice it right away, left the store and thought all was good until I needed to use internet at work.
Next, I thought it was software, so I created a backup, and dirty installed the newest CM11 nightly. No change, so I did a full wipe and install. No luck.
So next I thought maybe the radio was corrupted, so I tried to update the radio, which didn't go so well. I got stuck in a boot loop and had to sideload the old driver and reflash. So I'm back up but still having this problem. I'm thinking my only thing I can do at this point is to go to stock and see if the updated radios make a difference.
I saw another guy is had the same problem, but he had his phone replaced. I'm not sure if that will work for me since I purchased via Swappa (I do have Asurion insurance though).
So what help do I need?
1) Does anyone have any ideas on what I can do to fix this?
2) Are there any good instructions out there for how to flash to stock?*
3) Are there any good instructions on how to re-root and flash back to a custom ROM once taking the newest OTA?*
*Most of the instructions I've found have been pretty confusing and use a lot of acronyms without explaining them. I'd be willing to write some cleaner instructions for a sticky if someone would be willing to help me out with any questions I have.
Thanks everyone, I appreciate any help offered.
EtherBoo said:
My phone out of nowhere started doing this really fun thing where it drops to roaming at random. From what I can tell, the phone is not making a handoff to the next tower to avoid the roaming. For example, if I'm sitting under a tower with full 4G, everything is fine. If I have 2 bars, it will work in 4G for a while before dropping to 3G roaming. I am able to force it back into 4G by dropping in and out of Airplane mode.
I'm running the official CM11 4/30 nightly (I was on the March Snapshot until this started happening).
First I used some Google-Fu and found it's most likely a bad SIM. I swapped SIMs with my wife, she was stuck in 3G roaming, awesome! Went to Verizon, the switched the SIM, all good, right? Nope, I didn't notice it right away, left the store and thought all was good until I needed to use internet at work.
Next, I thought it was software, so I created a backup, and dirty installed the newest CM11 nightly. No change, so I did a full wipe and install. No luck.
So next I thought maybe the radio was corrupted, so I tried to update the radio, which didn't go so well. I got stuck in a boot loop and had to sideload the old driver and reflash. So I'm back up but still having this problem. I'm thinking my only thing I can do at this point is to go to stock and see if the updated radios make a difference.
I saw another guy is had the same problem, but he had his phone replaced. I'm not sure if that will work for me since I purchased via Swappa (I do have Asurion insurance though).
So what help do I need?
1) Does anyone have any ideas on what I can do to fix this?
2) Are there any good instructions out there for how to flash to stock?*
3) Are there any good instructions on how to re-root and flash back to a custom ROM once taking the newest OTA?*
*Most of the instructions I've found have been pretty confusing and use a lot of acronyms without explaining them. I'd be willing to write some cleaner instructions for a sticky if someone would be willing to help me out with any questions I have.
Thanks everyone, I appreciate any help offered.
Click to expand...
Click to collapse
Get anywhere? I'm experiencing the same. Roaming all the time. Going to revert back to stock 12b and see what happens.
dr_w said:
Get anywhere? I'm experiencing the same. Roaming all the time. Going to revert back to stock 12b and see what happens.
Click to expand...
Click to collapse
I'm fairly certain it's hardware. I spent a day using my Galaxy Nexus - full 4G the entire day.
I went back to stock, "bricked" my phone about 3 times doing it (quotes because it was salvageable, but I had a couple hours where I was googling like a madman worried I dun ****ed up). Stock and the new radios made no difference. In fact, with stock it would only go to 4G if I restarted it - airplane wouldn't even bring 4G back. Figure that one out.
I went to the VZW store and I'm basically screwed. I can call LG and see if they'll replace it or use Asurion. Since I got the device off Swappa, they cannot replace it. They tried to order me a new one, but the system wouldn't let them. I don't really have time to call LG, so I'm probably going to Asurion it. Their process is stupid simple to do and they'll have a phone to me the next day. Then I can spend all day tinkering with it and getting CM11 back on, which I feel like I'm an expert at right now.
Sorry, wish I had better news. If you got the device from VZW, go to the store after flashing to stock. They might want to try swapping your SIM first though, so make sure you go to a store that has decent 4G coverage in its surrounding area.
EtherBoo said:
I'm fairly certain it's hardware. I spent a day using my Galaxy Nexus - full 4G the entire day.
I went back to stock, "bricked" my phone about 3 times doing it (quotes because it was salvageable, but I had a couple hours where I was googling like a madman worried I dun ****ed up). Stock and the new radios made no difference. In fact, with stock it would only go to 4G if I restarted it - airplane wouldn't even bring 4G back. Figure that one out.
I went to the VZW store and I'm basically screwed. I can call LG and see if they'll replace it or use Asurion. Since I got the device off Swappa, they cannot replace it. They tried to order me a new one, but the system wouldn't let them. I don't really have time to call LG, so I'm probably going to Asurion it. Their process is stupid simple to do and they'll have a phone to me the next day. Then I can spend all day tinkering with it and getting CM11 back on, which I feel like I'm an expert at right now.
Sorry, wish I had better news. If you got the device from VZW, go to the store after flashing to stock. They might want to try swapping your SIM first though, so make sure you go to a store that has decent 4G coverage in its surrounding area.
Click to expand...
Click to collapse
Thanks dude. I think you are right, flash stock and get a new sim first. I have a hard time believing its a hardware problem. I just wrote this in the other post about roaming:
"Same exact problem here. I was on the phone with Verizon last night. I was running cloudy pro 2 (all his roms for that matter as they are international roms) and kept getting the roaming issue you speak of...with 3g. I went back to 11A completely bone stock. Just like you mentioned, I get 4g but then after like 10 minutes I get 3g with roaming. Of course this is after I spent 30 minutes on the phone with tech support. They 'zapped' my sim card and it appeared to work but no dice. Now before doing all this I downloaded build prop editor and changed the ro.build.target_country to US versus COM as everyone suggested in all the forums, still no dice. I've tried the toggle airplane mode trick...works for like 5 minutes and back to 3g roaming. I think maybe a new sim card and avoid international roms...bummer because cloudys roms are blistering fast. Interesting thing though, I installed xdabebbs rom and malladus' rom, after already running cloudys roms, and get 3g but no roaming. I also verified that Verizon wasn't throttling me or something like that. One more thing I tried is reflashing the basebands and 24A modem, no dice. If there is a build prop fix or some other fix I'd love to hear it.
Edit: One think I'd like to mention. When I had an S4 I switched between stock roms and AOSP roms and the network settings were responsible for causing the roaming because the stock rom was an older build than the AOSP. So when I had roaming, I'd reflashed the AOSP rom, changed the settings then flash the stock rom. It worked great. "
Edit#2: Ok making a little progress. Just did this:
Get a build.prop editor from the play store, and change ro.carrier to VZW and ro.build.target_operator to VZW and ro.build.target_country to US.
Initially it worked but when I make calls it gives me Unfortunately, the process com.android.phone has stopped and I cant make calls. I went into Settings, Apps, reset app preferences...that didn't fix it either.
4G/LTE is pretty solid now but again, I cant make calls.
Edit#3: Nevermind...roaming again.
dr_w said:
Thanks dude. I think you are right, flash stock and get a new sim first. I have a hard time believing its a hardware problem. I just wrote this in the other post about roaming:
"Same exact problem here. I was on the phone with Verizon last night. I was running cloudy pro 2 (all his roms for that matter as they are international roms) and kept getting the roaming issue you speak of...with 3g. I went back to 11A completely bone stock. Just like you mentioned, I get 4g but then after like 10 minutes I get 3g with roaming. Of course this is after I spent 30 minutes on the phone with tech support. They 'zapped' my sim card and it appeared to work but no dice. Now before doing all this I downloaded build prop editor and changed the ro.build.target_country to US versus COM as everyone suggested in all the forums, still no dice. I've tried the toggle airplane mode trick...works for like 5 minutes and back to 3g roaming. I think maybe a new sim card and avoid international roms...bummer because cloudys roms are blistering fast. Interesting thing though, I installed xdabebbs rom and malladus' rom, after already running cloudys roms, and get 3g but no roaming. I also verified that Verizon wasn't throttling me or something like that. One more thing I tried is reflashing the basebands and 24A modem, no dice. If there is a build prop fix or some other fix I'd love to hear it.
Edit: One think I'd like to mention. When I had an S4 I switched between stock roms and AOSP roms and the network settings were responsible for causing the roaming because the stock rom was an older build than the AOSP. So when I had roaming, I'd reflashed the AOSP rom, changed the settings then flash the stock rom. It worked great. "
Edit#2: Ok making a little progress. Just did this:
Get a build.prop editor from the play store, and change ro.carrier to VZW and ro.build.target_operator to VZW and ro.build.target_country to US.
Initially it worked but when I make calls it gives me Unfortunately, the process com.android.phone has stopped and I cant make calls. I went into Settings, Apps, reset app preferences...that didn't fix it either.
4G/LTE is pretty solid now but again, I cant make calls.
Edit#3: Nevermind...roaming again.
Click to expand...
Click to collapse
Alright, so, I have some interesting news.
I got a replacement device from Asurion - not just a replacement, a brand new device out of the box. I pulled it out of the box, swapped the SIM, same exact issue .
I went to Verizon and *****ed up a storm. They basically said "you bought it on eBay, not our problem" (I actually did Swappa - but they don't know Swappa and they do know eBay).
So I got the guy in the store to do some digging, and apparently Verizon has a point opened up with LG as they're seeing this on more and more devices - especially since KK came out. So I figured I could try an older radio. The device was on 12B when it arrived. I just flashed stock to 10B and it's the same issue. I don't know what's going on at this point - nothing makes sense but its apparently a known issue that's been appearing since the KK update.
I'm going to call Asurion and request a new device again since this one is doing the same thing, we'll see what happens. I'm still leaning towards hardware and thinking there was a slew of bad radios that went out.
Just for giggles - and I have no reason whatsoever to think this will work. I'm going to swap out the new SIM that came with the phone. Originally, I just put in my old SIM since the new one was taking too long to activate. I'm having the exact same issue I had previously. With that, I'm going to leave the new SIM in and see if it has the same dropping issue. The guy in the store had mentioned he could swap out the SIM but after a few days it will crap out again... which makes zero ****ing sense. Because of that, I might as well see what happens if I pop a new SIM in. While again, this makes 0 sense, I'm wondering if maybe the phone is frying the SIM somehow?
Again, it makes no sense at all, but I have nothing else left to try other than getting Asurion to repeatedly send me phones until I find one that works or they replace for another type of phone (which I REALLY don't want). I'll drop an edit in an hour or so if what I try makes a difference.
Quick Edit:
I COULD just keep going to the VZW store and have them repeatedly swap out SIMs since it will fix it for a few days .
EDIT:
Got the new SIM installed and it's working. The guy in the VZW store told me that we can keep swapping SIMs and the same issue will happen, which again, makes no sense to me. I'm at a bit of a loss to be honest. I wonder if it's possible that my old device was frying the SIMs (again, makes no sense) and that maybe the new SIM not going in my old device will fix the issue.
What ROMs are you running? A phone frying a Sim does not sound likely at all. I got my new sim card and have been running xdabebbs ROM with no network issues. I feel like my issues stemmed from the Intl ROMs.
Sent from my Nexus 7 using Tapatalk
dr_w said:
What ROMs are you running? A phone frying a Sim does not sound likely at all. I got my new sim card and have been running xdabebbs ROM with no network issues. I feel like my issues stemmed from the Intl ROMs.
Sent from my Nexus 7 using Tapatalk
Click to expand...
Click to collapse
The only ROM I've ever run was CM11.
Same thing happened on stock though after flashing through the LG Flash Tool. Then, with the new phone from Asurion, used old SIM - 3G only. Used new SIM - 4G sticks.

Radio issues on 4.4.2

I am on Kryptonite's Stock rooted 4.4.2
I recently moved from the midwest to the east coast. Before my move I had fantastic coverage in places VZW didn't even advertise as covered. I visited my new home in PA several times, and had great service the whole time. Skip forward to a month ago, I moved permanently to PA, and since about a week after getting here I have had nothing but trouble. I will often lose service altogether, but most of the time I have 3-4 bars of 4G.... but no calling. I get "Mobile Network Not Available" and incoming calls simply ring until voicemail on their end, with no indication I'm getting a call at all on my end.
I have reflashed radios, done a factory restore of the ROM, swapped SIM cards with my wife's phone (Droid Ultra, stock NO issues at ALL) and nothing seems to fix the problem. I'm not sure what to do next. Does anyone have any ideas?
Edit: imei.info shows my phone's IMEI as a Droid Bionic.... I have never owned a Bionic?
darthespa said:
I am on Kryptonite's Stock rooted 4.4.2
I recently moved from the midwest to the east coast. Before my move I had fantastic coverage in places VZW didn't even advertise as covered. I visited my new home in PA several times, and had great service the whole time. Skip forward to a month ago, I moved permanently to PA, and since about a week after getting here I have had nothing but trouble. I will often lose service altogether, but most of the time I have 3-4 bars of 4G.... but no calling. I get "Mobile Network Not Available" and incoming calls simply ring until voicemail on their end, with no indication I'm getting a call at all on my end.
I have reflashed radios, done a factory restore of the ROM, swapped SIM cards with my wife's phone (Droid Ultra, stock NO issues at ALL) and nothing seems to fix the problem. I'm not sure what to do next. Does anyone have any ideas?
Edit: imei.info shows my phone's IMEI as a Droid Bionic.... I have never owned a Bionic?
Click to expand...
Click to collapse
Use RSD Lite to flash the entire VZW 4.4.2 SBF, which includes modem, and all partitions. See if your issue persists. If solved, then try flashing Kryptonite and see if the problem is still present.
Ignore the data from imei.info - their database is less than perfect.
samwathegreat said:
Use RSD Lite to flash the entire VZW 4.4.2 SBF, which includes modem, and all partitions. See if your issue persists. If solved, then try flashing Kryptonite and see if the problem is still present.
Ignore the data from imei.info - their database is less than perfect.
Click to expand...
Click to collapse
I tried a new SIM card (at Verizon's request) and no dice. I haven't tried an SBF yet, although I did flash the new version of Kryptonite's ROM. If I sbf will I lose disabled write protection?
darthespa said:
I tried a new SIM card (at Verizon's request) and no dice. I haven't tried an SBF yet, although I did flash the new version of Kryptonite's ROM. If I sbf will I lose disabled write protection?
Click to expand...
Click to collapse
Yes you will absolutely lose wp-off. Only other option is to flash entire 4.4 sbf, repeat the root/wp-off exploit, then install safestrap and flash the kryptonite rom again.
Alternatively, you might try flashing just the radio. I suggest asking in ikryptonite's thread. I believe he has the proper radio available to flash via fastboot.
Good luck
I bit the bullet and just SBFd anyway, and still not fixed.
Is it a hardware issue then?
darthespa said:
I bit the bullet and just SBFd anyway, and still not fixed.
Is it a hardware issue then?
Click to expand...
Click to collapse
Most likely. Hope you are still under warranty.
Please remember to hit the "THANKS" button under any posts that have helped you or answered your questions.

XT 1060 Not Receiving Texts (but can send them)

Last Friday I noticed that I stopped receiving texts on my unlocked DE running stock rooted 4.4.4. Sending texts works fine. This phone has never had any problems with anything since I started using it 18 months or so ago, and out of the blue it stopped receiving texts. I have checked Verizon's side on another phone (moved sim card to old Gnex and texts are received fine) and it is definitely a problem with my phone. I have deleted all texts, wiped caches, tried Safe Mode nothing has fixed it. Seems like some odd radio problem. I have read about the 4.4.4 issues others have had, but as I mentioned, this phone has been fine on 4.4.4 since I set it up.
In any event, I am here looking for some answers or some suggestions of what else to try. I would like to keep the total wipe and restore as a last resort, as this phone is mission critical to me for work, and being too stupid to do regular backups, resetting everything back to the way it is now would be a hardship. I do have a nandroid backup from when I originally set up the phone, and was thinking of trying that. If I wipe everything though, does that wipe the SD card too? I thought a factory reset wipes the SD card, so if so I need to back it up first.
(So this is interesting... I was using Verizon's Messaging app and went to the "Subscribe" in the integrated messaging feature in the Settings area, and when I do that it basically hangs and finally goes back to the messaging app. A few minutes later I get the following error message, "Failed to retrieve security code. Please try to connect again later by using the Subscribe option withing the Settings screen.". The error message comes in like a text (with notification). Googling this error really yields no real information, however I wonder if there is something to the security thing. Not sure how to investigate, though...)
Thanks in advance for anything you guys can offer!
In my case, and others, this problem was solved as indicated in post #25 by qtonic (thanks to you, qtonic!). In my case, VVM was not an issue as I did not use that feature, so I can't vouch for whether or not that problem is solved. No "factory reset" was involved, nor any "upgrade" to Lollipop was necessary, so no worries there. One important note is to backup your texts if you want to restore them after you clear the data. I did that and I am back up and running with all my old texts in place. Hopefully this fix works for everyone experiencing this issue.
Same thing happened to me. I was running eclipse rom 4.4.4 I had to upgrade to lollipop to get texts working again. Which sucks cuz I think kit Kat is better. I'm wondering if it's all 4.4.4 where this happens?
cnoevl21 said:
Same thing happened to me. I was running eclipse rom 4.4.4 I had to upgrade to lollipop to get texts working again. Which sucks cuz I think kit Kat is better. I'm wondering if it's all 4.4.4 where this happens?
Click to expand...
Click to collapse
Did you try a wipe and reinstall first before trying the lollipop upgrade? Are you running a rom now or stock rooted lollipop?
I am dealing with the same issue. Don't want to upgrade to lolly or do i want to factory reset. I will stay tuned to this thread and hopefully get a fix.
Sent from my XT1060 using XDA Free mobile app
amajamar said:
Did you try a wipe and reinstall first before trying the lollipop upgrade? Are you running a rom now or stock rooted lollipop?
Click to expand...
Click to collapse
i just wiped cache and dalvik. then went to lollipop. it then dawned on me that i should have tried to wipe kitkat, but when u switch to LP it screws everything up so idk if you can go back to kitkat. i may try to at some point, maybe over the weekend.
right now im just running a debloated stock LP rom and i used xposed to customize.
I just added the following to my OP.
So this is interesting... I was using Verizon's Messaging app and went to the "Subscribe" in the integrated messaging feature in the Settings area, and when I do that it basically hangs and finally goes back to the messaging app. A few minutes later I get the following error message, "Failed to retrieve security code. Please try to connect again later by using the Subscribe option withing the Settings screen.". The error message comes in like a text (with notification). Googling this error really yields no real information, however I wonder if there is something to the security thing. Not sure how to investigate, though...
Can you guys duplicate this?
Any solutions other than factory wipe?
Having this issue on both my Moto X developer edition phones. One stock software it stopped receiving texts yesterday one running a custom Rom which stopped receiving texts last thursday.
Verizon's answer is some of the provisioning code implemented when I activated the phones is no longer supported and they have changed whatever they have to change but the phone has to be factory reset and activated in order to be reprogrammed with the proper provisioning. Verizon said it is motorola's problem.
I honestly have no idea what all that means that is what they kept repeating to me.
I really don't want to have to do a factory reset.
ray4jc said:
Having this issue on both my Moto X developer edition phones. One stock software it stopped receiving texts yesterday one running a custom Rom which stopped receiving texts last thursday.
Verizon's answer is some of the provisioning code implemented when I activated the phones is no longer supported and they have changed whatever they have to change but the phone has to be factory reset and activated in order to be reprogrammed with the proper provisioning. Verizon said it is motorola's problem.
I honestly have no idea what all that means that is what they kept repeating to me.
I really don't want to have to do a factory reset.
Click to expand...
Click to collapse
I went up several levels of tech support at Verizon and eventually ended up getting the same story. I need a factory reset and then all will be fine. They said it was due to some voicemail interface version not being supported anymore and my phone is trying to use the old one and it's keeping the phone from provisioning and that's why texts stopped working.
I've been putting off applying the Lollipop update because I knew it was going to have undesired consequences, but I went ahead and applied it. Text work again but of course I had to re-root (Developer Edition so no sweat there) and even with root WiFi Tether for Root Users (which had been working great under KitKat) bit the dust and no longer works. Under KitKat I had to use the special version that had some added binaries to make up for pieces that were missing from the kernel and I guess those binaries don't work with the Lollipop kernel.
So I'm using the stock tether app now (with provisioning check disabled) but I hate it. You can't turn on access control lists (to "approve" users), you can't see who's connected, you can't define an inactivity timeout, blah blah blah. It sucks so bad compared to WiFi Tether for Root Users.
Oh yeah, in the process of troubleshooting they removed voicemail from my line and put it back on. So I had to set up my voicemail from scratch and lost a bunch of voicemails I'd been saving for years including one from a friend who's dead now. Not happy.
Eh, at least SMS works again.
ray4jc said:
Having this issue on both my Moto X developer edition phones. One stock software it stopped receiving texts yesterday one running a custom Rom which stopped receiving texts last thursday.
Verizon's answer is some of the provisioning code implemented when I activated the phones is no longer supported and they have changed whatever they have to change but the phone has to be factory reset and activated in order to be reprogrammed with the proper provisioning. Verizon said it is motorola's problem.
I honestly have no idea what all that means that is what they kept repeating to me.
I really don't want to have to do a factory reset.
Click to expand...
Click to collapse
Yes, for me it was last Thursday that it was working as well. So, that being said, I take it a factory wipe is required. A couple of questions for you guys: Since I have a Developer Edition (running Xposed) too, do I have anything to worry about about doing a factory wipe? I am currently on 4.4.4, rooted, do I need to prep anything to do the factory wipe so I don't brick? Can I stay on 4.4.4 and just re-root and reinstall my apps from TiBU? I haven't messed around with anything since setting it up over a year ago, and not really thrilled with starting from scratch...
Anyway, great sleuthing MotoCache1, seems that you got to the bottom of things. At least we can be sure it was not some other app or something causing this.
I have the same setup so I am very interested too...on how to set this all up. I use my phone to tether a lot...how will I go about this with lollypop?
Sent from my XT1060 using XDA Free mobile app
mlucht said:
I have the same setup so I am very interested too...on how to set this all up. I use my phone to tether a lot...how will I go about this with lollypop?
Sent from my XT1060 using XDA Free mobile app
Click to expand...
Click to collapse
If you're rooted edit your /system/build.prop file, add this line to the end, reboot the phone, and then use the factory hotspot tethering:
Code:
net.tethering.noprovisioning=true
More information here if you want it.
I backed everything up and did a factory reset but still no text coming in. Maybe I didn't do it right?
I booted into TWRP and picked factory reset, can anyone tell me if there is something more I need to do besides that??
And to reiterate what has been said verizon again just told me
To correct issue
1-Visual Voice Mail must be removed from account (if it has not been done already)
2-Device data must be backed up
3-Master/Factory reset required on device
But those things have been done and my text still aren't coming in. So they said they would escalate it....
ray4jc said:
I backed everything up and did a factory reset but still no text coming in. Maybe I didn't do it right?
I booted into TWRP and picked factory reset, can anyone tell me if there is something more I need to do besides that??
And to reiterate what has been said verizon again just told me
To correct issue
1-Visual Voice Mail must be removed from account (if it has not been done already)
2-Device data must be backed up
3-Master/Factory reset required on device
But those things have been done and my text still aren't coming in. So they said they would escalate it....
Click to expand...
Click to collapse
That's what they told me as well. They said "take it in to a Verizon store and they will back it up and do a factory reset and then restore your data".
I decided against that and instead opted to use the VZW Software Repair Assistant tool. When you use that there are 2 options - Software Repair Assistant (which is supposed to "repair" your currently installed software) and Software Upgrade Assistant (which is supposed to update your device to the latest available software for it).
I didn't particularly want to go to Lollipop so I chose the "repair" option, chose the phone, and clicked "Repair". And it "repaired" it by upgrading it to Lollipop. Lol. Maybe it's because I had previously told the phone to go ahead and try to apply the Lollipop OTA. The OTA failed to install. Not sure why - possibly due to root and/or other changes to the system partition. I was using stock recovery.
So anyway, I ended up on Lollipop even though that's not really what I wanted to do, and that did fix the problem - though, as previously bemoaned, I can't use WiFi Tether for Root Users anymore and have to use the piece of crap that's built into the OS. I guess I should be grateful that works because I'd be in a pickle if I had to do without tether.
Back to what you posted -- I don't think anybody here has yet posted that the factory reset actually fixed the problem for them. Honestly I don't understand how it would. A factory reset isn't going to suddenly make your phone start using a newer version of anything and what I was told was that the phone was using an old, no longer supported version/protocol to access voicemail and that was the root of the problem.
I suspect that if you take it into a VZW store for a "factory reset" what you're really going to get is an upgrade to Lollipop. Lol.
@MotoCache1 so basically Verizon's treating us like idiots!
I just got done chatting with them (the agent finally just disconnected not sure why) and they told me to see if Motorola would replace the phone......yeah that isn't going to happen.
I chatted with Motorola and did a bunch of troubleshooting with them, they suggested trying a new sim card.
ray4jc said:
@MotoCache1 so basically Verizon's treating us like idiots!
I just got done chatting with them (the agent finally just disconnected not sure why) and they told me to see if Motorola would replace the phone......yeah that isn't going to happen.
Click to expand...
Click to collapse
Wow. Talk about a lame answer. Nothing on the phone changed. Nothing on the phone broke. Obviously Verizon changed something on their side and rather than back out, or fix it, they want to shift the problem to the device owners.
At least you know you can probably fix it by going to Lollipop (so far that seems to have fixed everyone that has posted here) but that comes with some negatives. I'd rather still be on KitKat personally, but I put too much time into it already so I'm just going to be satisfied that it's working and try to forget how much I hate the factory tether piece of crap.
Wow, I didn't even think to look here, I figured this problem was just my phone. I too lost the ability to receive text a few days back. After confirming it wasn't a SIM problem with another device, I did a factory reset and all was well. 4.4.4. I test texting every morning from AIM now, just to make sure it still works, but I'm afraid it'll happen again. Has anyone figured out what the actual problem is?
domenci said:
Wow, I didn't even think to look here, I figured this problem was just my phone. I too lost the ability to receive text a few days back. After confirming it wasn't a SIM problem with another device, I did a factory reset and all was well. 4.4.4. I test texting every morning from AIM now, just to make sure it still works, but I'm afraid it'll happen again. Has anyone figured out what the actual problem is?
Click to expand...
Click to collapse
Were you rooted prior to factory reset? Did you need to re-root? Did the factory reset wipe the SD card? I want to fix this without upgrading to lollipop if possible
Have you tried to factory reset and it didn't fix the problem? I don't understand, you have the option to try it with nothing to lose. Worse case scenario it doesn't work and you have to upgrade anyways.... either way better than using a 6 year old phone
That being said...
I was rooted. I did the factory reset from Settings in Android. Factory reset SAID it would wipe everything, but it didn't touch my 'sd card', so I wasted a lot of time transferring my backups to the computer, but better safe than sorry. Root remained after the reset. I also froze anything Verizon related with TiBu just in case it is the voicemail app (though I'm pretty sure it was frozen before).
domenci said:
Have you tried to factory reset and it didn't fix the problem? I don't understand, you have the option to try it with nothing to lose. Worse case scenario it doesn't work and you have to upgrade anyways.... either way better than using a 6 year old phone
That being said...
I was rooted. I did the factory reset from Settings in Android. Factory reset SAID it would wipe everything, but it didn't touch my 'sd card', so I wasted a lot of time transferring my backups to the computer, but better safe than sorry. Root remained after the reset. I also froze anything Verizon related with TiBu just in case it is the voicemail app (though I'm pretty sure it was frozen before).
Click to expand...
Click to collapse
I did try a factory reset and it didn't work. Of course I'm running the eclipse 4.4.4 ROM not sure if that matters.
Looking in TiBU I've only got a few Verizon apps, none of them appear to be for voicemail the only thing that says voicemail is the phone 4.4.4-26 (19) app.
I'd love to stay on 4.4.4 if possible.
Otherwise I need to figure out which ROM to go to next.

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