Related
Hi to all,
I want to share with you what appened last month with fastcardtech site... I already bought a zopo zp100 and I was really satisfy about service so I decide to bought a new one but white.
Reading internet site I saw that two models are available but I was interested only in the completely white one so I ask availability at support center of fastcardtech that confirm by mail the availability.
After two day I release the payment and in a week the phone was shipped.
Where is the problem? The phone received was the other one.
After 1 month they could give me a 3% discount (6USD due to account limitation) on next order that I'll never do cause It's not sure what they will ship.
I didn't report all the mail between us where they wanted to refund (6USD) and after 2 weeks no paiment was released so I asked and they wrote back to call support center...
I'm writing this post cause the site is really cheapest but pay attention cause if there is a problem you'll not have support... In some case you feel victim of a joke...
Bye.
P.S. attacched the chat transcript for all the detail
Sorry for what happened
i faced the same problem they listed a phone with high specification at a high price yet it was just specifications hacked in kernel the phone was not of quality as it was priced i bought it at USD 295 yet other phones of exact spec without hacking kernels were at USD 165 so if you are buying online its better you buy from sites with payments protections like escrow of aliexpress as the product i bought there was real coz it had to wait for my confirmation the payments to be made which force the sellers to be sure of what they are doing.
In fact the item was shipped with very low prices i never requested for which led me to be over taxed as the tax authority had to do it by themselves.
Do NOT FALL VICTIM
THIS WEBSITE>>>fastcardtech.com<<<<<< is BY FAR the most corrupt CHEAP CHINA CELLPHONE website to deal with. They are good at their game, but the end results will have your $$$$ blowing out the window. They lead you on with countless excuses UNTIL YOU GIVE UP..!! And then your out all your money...and even the BAIT of DHL Express Delivery if your stupid enough to believe that.....
I suppose their might be someone out there that actually received something from them, or it is posted online to suppose that may have happened. But I think they have all the bases covered, as they counter any claims and retaliate to cover up their track to LURE MORE SUCKERS LIKE ME...!!
So BEWARE you were warned, unless someone have an actual wants to show their face, NOT CHINESE holding something that proves that this website is legitimate. This is a GRAND SCAM of a website...go ahead and look. Delcious Bait, but DO NOT BITE...Especially HDC Galaxy S III Pro, 8mm thin, yeah...sure....They really like you to bite that big one...and suck out your head.
PLEASE CORRECT ME IF I AM WRONG WITH PICTURES OF YOURSELF, A BOX with a BEAUTIFULLY CLONED CHINA KNOCKOFF and Prove me wrong..THanks..!!
i have read and others have complains for same problems (just google it )
i was about to buy from them but it think i will consider it twice
the posthumous fame[/B] should be re-considered by all Internet Shops
I don't know what to tell everyone, but I ordered from them and didn't have any problem other than I paid $2.99 for them to root the phone which was never done nor refunded.
I used EMS shipping and had my phone within a week; the tracking was a bit wack, but I figured it out and it even worked.
Everything works great on the phone and came as promised. I can't comment on customer service other than they never responded about a refund for the $2.99.
Would I order from them again? Maybe, but you might have to cross your fingers and hope you're lucky but my experience was acceptable.
10 post noobs everywhere!
Sent from my SGH-T989 using xda premium
rubbering said:
THIS WEBSITE>>>fastcardtech.com<<<<<< is BY FAR the most corrupt CHEAP CHINA CELLPHONE website to deal with. They are good at their game, but the end results will have your $$$$ blowing out the window. They lead you on with countless excuses UNTIL YOU GIVE UP..!! And then your out all your money...and even the BAIT of DHL Express Delivery if your stupid enough to believe that.....
I suppose their might be someone out there that actually received something from them, or it is posted online to suppose that may have happened. But I think they have all the bases covered, as they counter any claims and retaliate to cover up their track to LURE MORE SUCKERS LIKE ME...!!
So BEWARE you were warned, unless someone have an actual wants to show their face, NOT CHINESE holding something that proves that this website is legitimate. This is a GRAND SCAM of a website...go ahead and look. Delcious Bait, but DO NOT BITE...Especially HDC Galaxy S III Pro, 8mm thin, yeah...sure....They really like you to bite that big one...and suck out your head.
PLEASE CORRECT ME IF I AM WRONG WITH PICTURES OF YOURSELF, A BOX with a BEAUTIFULLY CLONED CHINA KNOCKOFF and Prove me wrong..THanks..!!
Click to expand...
Click to collapse
Here's one I busted on aPad.tv.com forum; regarding Hyundai T7 Exynos 4 quad-core processor Tablet PC:
me: I ordered 1 a week ago. It was supposed to have been in stock, but when I checked on the status it was still unshipped. I was beginning to wonder if the T7 even existed; so what aPadTVadmin said about them being in stock, makes since now. I guess most of these online stores get all their stuff drop-shipped, am I assuming correct?
aPadTVadmin: I spoke to DP a couple of days ago regarding the T7 for another reason and all T7 units have been shipped out. This was Thursday. If you ordered 1 week ago it would have shipped out nearly same day. I witnessed with my own eyes a large stock of T7 Hyundais being processed for shipping out last time I visited there.
Please give me your order number so I can validate it and check with them for you.
me: BUNCH OF SCAM ARTISTS! I contacted the manufacturer today and found out that they don't even start shipping them until March 7th, 2013. SO THERE'S NO WAY THAT ANYONE EVEN HAS T7'S YET, EXCEPT FOR A FEW ENGINEERING SAMPLES THAT WENT OUT. SO MUCH FOR SEEING THEM WITH YOUR OWN EYES... MORE LIKE LYING OUT OF YOUR OWN MOUTH.
GadgetGreats.com, DealsPrime.com aPadtv; ALL ONE OF THE SAME; SCAMMERS! Also AD PANDAWILL.COM TO THE LIST OF SCAMMERS, INCLUDING EVERBUYING.COM
ALWAYS PAY W/PAYPAL, IN 7 DAYS IF THEY HAVEN'T UPLOADED A TRACEABLE TRACKING #, PAYPAL PUTS A HOLD ON THE PAYMENT,
---------- Post added at 10:17 PM ---------- Previous post was at 09:56 PM ----------
icestage said:
hi to all,
i want to share with you what appened last month with fastcardtech site... I already bought a zopo zp100 and i was really satisfy about service so i decide to bought a new one but white.
Reading internet site i saw that two models are available but i was interested only in the completely white one so i ask availability at support center of fastcardtech that confirm by mail the availability.
After two day i release the payment and in a week the phone was shipped.
Where is the problem? The phone received was the other one.
After 1 month they could give me a 3% discount (6usd due to account limitation) on next order that i'll never do cause it's not sure what they will ship.
I didn't report all the mail between us where they wanted to refund (6usd) and after 2 weeks no paiment was released so i asked and they wrote back to call support center...
I'm writing this post cause the site is really cheapest but pay attention cause if there is a problem you'll not have support... In some case you feel victim of a joke...
Bye.
P.s. Attacched the chat transcript for all the detail
Click to expand...
Click to collapse
this guy who wrote this is also part of the scam; he want's you think that the company actually ships a good product, while the truth is, what you'll get is an imitation of the product you order, if at all that; these guys are all in cahoots, and they're on every forum & youtube video out there. They are good at what they do & once they ship the inferior product, if you return it, you lost all your money, point blank.
aliexpress.com is the best site to buy tablets/phones from china. they have buyer protection, and the money isn't released from your account till you confirm the device is received and working.
Scam
I ran into the FCT trap too. Should have done some more research beforehand .
I ordered an HDC Note 3 clone from them and paid through Paypal. They provided a Singapore shipping number and the next day told me the phone is out of stock and was not shipped. Meaning a fake shipping number was provided. The same time the same phone is still listed on their website as "in stock" and questions of potential customers are answered.
They told me to choose an alternative phone which I did with another HDC N9002. 35$ more expensive which difference I paid. They did not ship, after a number of reminders they however provided again the same (!) fake shipping number as before. So the item was never ever intended to be shipped. They play for time and money to get over the 45 days to launch a Paypal dispute. So be careful.
Currently a dispute for full refund is ongoing.
Stay away from these scammers!
SCAM artists
I'm also getting countless fake shipping numbers regarding broken tablet that I actually received from them.
Beware of FCT!
They are always delaying with shipping (some items they never ship). Their policy is to provide a bit lower prices than the others at first sight and then add extra fees for nothing and eventually ship the item you ordered when it is already outdated.
Fake shipping numbers are their method of delay.
FCT
I recently ordered from FCT and of course before reading all the forums of countless individuals who have been scammed or dooped by these guys.
Anyway after 2 weeks from placing my order I received a tracking number followed by another tracking number 2 days later (weird), then a week later it was scanned into the U.S, 2 or so more days it actually arrived at my door!!! (bing bong)
I was pretty stoked however, once I opened my package (HDC GT N9000 Note3) one thing was missing ...No stylus!! so after numerous calls to these guys via Skype (preferred and only method to contact them) I finally speak to a man who tells me that if I buy another phone they would include the stylus plus a gift free of charge....wait the phone was advertised to include this?? blah blah something shipping he began to ramble on about.... all n all pointless
I'm now a month into having my phone which appears to be pretty effin exact to the Note3 however yesterday my phone just disconnected from my network and will not re-connect. I cannot reach a soul at this place leaving me with a fancy mini internet tab/paperweight/possibly shooting target..
Basically they were great until I gave them my money and the phone is awesome however customer service is a huge key to running any successful business and this is something they LACK.....
GOOD LUCK!
how do you use ems tracking
beefgalore said:
I don't know what to tell everyone, but I ordered from them and didn't have any problem other than I paid $2.99 for them to root the phone which was never done nor refunded.
I used EMS shipping and had my phone within a week; the tracking was a bit wack, but I figured it out and it even worked.
Everything works great on the phone and came as promised. I can't comment on customer service other than they never responded about a refund for the $2.99.
Would I order from them again? Maybe, but you might have to cross your fingers and hope you're lucky but my experience was acceptable.
Click to expand...
Click to collapse
i ordered from fct and i have the ems numbers, how do you track, it always give me no information, also, how long does ems take to deliver ?
MrCompleteownage said:
i ordered from fct and i have the ems numbers, how do you track, it always give me no information, also, how long does ems take to deliver ?
Click to expand...
Click to collapse
i actually order a week ago and in Monday they send me a tracking number that says no information also... starting to suspect a bit weird 3 days and no tracking....
Fingers crossed..........
Regards FRZ
I'm not 100% sure if this is the correct thread, however given the nature that it is relevant to the general discussion of the Nexus 5 I'm going to post it in here anyway.
Do not shop at Carphone Warehouse UK
So I bought my Nexus 5 on release day from the Carphone Warehouse. I paid £295. When I got it home to my annoyance it wouldn't charge, no matter what I did it would not charge. I'm pretty experienced with phones and could tell it was a hardware error. I use my phone primarily for business, so being without a phone is completely a no-go for me. I took my Nexus 5 back to Carphone Warehouse on the assumption that they would just do a straight swap, however no they didn't have any stock in.. which is where my trouble started.
They offered me an alternative phone, they recommended the LG G2 as it only had a price difference of £150 and for some stupid reason, I went for it. The device I received was in an OPEN BOX (my mistake, I admit) that has had promotional stickers ripped off, however the phone inside was sealed, and so I assumed there was no issue. Got the phone home, start using it and discover that the phone is getting hot and crashing, this is as soon as I've got it out of the box.. so it's not like I've done anything to it or used it too much.
Anyway took it back to Carphone Warehouse the following day. By this point I was quite annoyed because the store that I purchased it from is a 60.8 Mile round trip. Due to my working hours I can't go to my local one, which closes at 5PM. The store I got the G2 from closes at 8PM, making it the only store I can get to that is open. I took the phone in and spoke to a lady on the Checkout about the issue and she said that an exchange was no problem and that more importantly, they had the Nexus 5 in stock. We initiated the exchange when she checked the IMEI. At this point she said she needed to speak to her manager. After around 5 minutes of waiting and her taking my phone in the back with her, she comes back and says to me 'I'm sorry Sir, we cannot exchange this phone as YOU have taken this phone and swapped it for an identical one with a different IMEI number. Our system shows you should have a different phone'
Quite astounded at what she had told me, I explained to her that I had only just purchased the phone the previous morning. She wouldn't have any of it and sent me away with an 0845 number to call to make a complaint. On the way home I called into another Carphone Warehouse store. I spoke to a lady who called Customer Services on behalf of me to find out how this issue could have occurred. To put it plain and simple, the IMEI on the box of the phone was the same as the one on the system, but the phone I had had an alien IMEI. After she spoke to Customer Services the lady told me that unfortunately they couldn't do anything from their store because, get this, the phone I had was being sent off for a repair. I would have to take it back to the original store, the same store that just fobbed me off, in order to get it exchanged. And this was head office that told me this!
The following day I spoke to customer services myself. I rung up and lodged a complaint because I believe the fact that I was accused of committing fraud but am also expected to drive 60 Miles to resolve a problem is disgusting. I spoke to a lady called Amy who "promised" me she would get to the bottom of this for me and resolve it. She told me that she could see from notes put on the account (presumably from the previous days call to cs) that the phone was a repair handset. She then spoke to the repairs team who confirmed they were waiting for the handset to arrive. She told me that she wouldn't be able to resolve the issue until she had spoken to the store I originally bought the handset from. She then "promised" to call me back as soon as she had spoken to them, or by 5PM the same day.
For records, this was on the 6th November.
5PM came, and no call. Because she called me on an 0800 number and wouldn't give me a number to contact her on, I was unable to call her myself. However the following morning (7th November) she called me and told me that she had still been unable to get in contact with the store in question and that she would definitely have this fixed for me by the evening and that she would call me back by 5PM. Well 5PM came and went, and there was no call. By this point I was extremely annoyed. The following morning there was no call either, so I called CPW on my mobile (which has charged me) and requested to speak to Amy. By this point it was on the third day of being without a working handset and nobody had really acknowledged there was an issue, or done anything to solve it. I actually managed to get put through to Amy who told me that she had still not been able to get through to the store, but that her manager was in in 20 minutes and she would call me back with a resolution to the issue. I asked her if she would 100% call me back, and she promised she would. 24 hours passed and no call.
So by this point I've been without a handset for 4 days, been sold a second hand one, promised that I will have a call from customer services to resolve it but haven't, and been accused of fraud. Getting quite angry at this point.
I allowed a few days to go by to see if Amy would get in contact with me, however by Monday 11th November she still hadn't. We took the phone to the Trafford Centre store which is still a good 25 miles away. We spoke to a very helpful gentleman in the Carphone Warehouse store who went to a lot of trouble for me. He spoke to head office who reiterated the fact that the phone was a repair handset and advised the gentleman to call the store I bought the phone from. He called the store and spoke to the manager. He confirmed that the IMEI on the box of the phone I had was in store, and that there had been a bit of a mess up and he was unsure of how it had happened. I was then told that unfortunately due to the circumstances of the issue I would have to drive to the other store, a further 10 miles, to initiate the exchange OR refund.
So finally just under a week of being without a phone and driving from my house to Manchester every other day the issue was resolved and I would be able to go back to a Nexus 5 or get a refund. Hell, wasn't I wrong.
On arrival at the store we spoke to the manager who told us we had two options, either swap the LG G2 for another LG G2, or get a cheaper handset. He couldn't offer us a refund because he would have to speak to customer services who were closed, and he wasn't prepared to knock the difference off a HTC One (£50) due to all the problems we had had. Furthermore the sim-free price of a Nexus 5 at Carphone is now £495, however they are not selling them sim-free at the moment! I was then told that I could have a refund, but I would have to come back the following day!! All this after driving probably in excess of 200 miles.
I felt backed into a corner and didn't really have a choice but to accept the G2. As I said earlier I need a handset for work and it's not an option for me to be without one.
I then spoke to the complaints department of Carphone Warehouse once again yesterday. I explained everything that I have just said in this post, and their reply:
"We do not offer refunds on any sim-free products, and the manager was wrong to tell you that we do. Because you accepted the G2 there is nothing we can do for you. You chose to drive there on your free will. Would you like me to raise your complaint against the store?"
:good: Not happy.
Carphone Warehouse's Policy
If something's not working properly, here's what to do
Pop into any Carphone Warehouse store with:
your product
all the accessories that came with it (including any free gifts)
Preferably its original packaging
proof of purchase
We'll take a look at it, and if we can't fix it there and then, you'll be eligible for a return, exchange or repair. You can find out more about our repairs service on our repairs page.
Lots of common phone problems can be fixed with a simple software update, which you can do yourself. Check out our page and see how.
So now I really do not know what to do. I have been left with a phone that I do not want and am considerably out of pocket due to fuel costs of driving to get the issue resolved. Help?
Never get upset with them, for starters. It's difficult, I know from extensive experience, but their hands are tied to within their policies and they won't want to help if you tell them off like they probably deserve.
This is how I've played these games and won countless times.
Politely calmly ask:
"So, there is nothing you can do?"
"No, I'm sorry sir, there isn't"
"What is your employee ID#, who is your superior, and how do I contact them? I'd like to pass on a good work for your efforts"
Rinse, repeat. Insist to pass to a superior. They'll tell you nobody can help. Tell them you feel like you deserve to hear it from their boss.
I once had a vp with Sprint (verified that they really were via background checks: on the phone with me to resolve an issue by asking "Well, if you can't help me, someone can approve this. Who can?"
Just keep climbing the ladder.
-No longer accidental, just Jeremy. F.cfb
[Guide] Headphone/Earphone Buying
That story has put me off buying from CPW for life. Thanks for sharing how they see fit to treat a customer who has spent hundreds of pounds in their store.
Sent from my Nexus 5 using Tapatalk
setspeed said:
That story has put me off buying from CPW for life. Thanks for sharing how they see fit to treat a customer who has spent hundreds of pounds in their store.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
I don't blame you, going to try my luck again later with their complaints department. I will update the thread. I think a lot of it depends on who you speak to as well, it's not necessarily speaking to a manager that matters, it's speaking to someone that can relate to your experience.
Good luck, I hope you end up with a decent resolution, but I fear that even if you were to get the phone you want, all the extra money you gave them and spent on petrol is lost. I really wanted an N5 on release day and I even went to my local CPW to take a look at them - thank God they weren't selling the 32GB because I would've bought it there and then. It might've taken a few days longer from Google, but at least I know they won't jerk me around if I have to return it (I returned my N4 last year because I didn't like it enough to keep it over my S3, no issues with refund at all).
Sent from my Nexus 5 using Tapatalk
I mentioned managers because sometimes the person you're speaking to doesn't have the power to make that decision on your behalf, and must go by policy. Someone in the chain, however, can choose to bypass policy. Talk to them if you don't get what you want (as long as it's realistic).
-No longer accidental, just Jeremy. F.cfb
[Guide] Headphone/Earphone Buying
jRi0T68 said:
I mentioned managers because sometimes the person you're speaking to doesn't have the power to make that decision on your behalf, and must go by policy. Someone in the chain, however, can choose to bypass policy. Talk to them if you don't get what you want (as long as it's realistic).
-No longer accidental, just Jeremy. F.cfb
[Guide] Headphone/Earphone Buying
Click to expand...
Click to collapse
Oh no I completely agree with you there! Sorry I meant you multi-quote. I mean the gateway though, I believe a realistic demand is to have the Nexus 5 for £295 and a refund of £150 which I paid the difference on for my LG G2. This is fair, right?
I'd get yourself to citizens advice just to get something in writing and report them to trading standards - they're spinning you a line. No refunds on Sim Free?? Any product sold by a retailer in the UK is subject to the Sale of Goods act. You can return an item for a full refund if it's not as described, of satisfactory quality or fit for purpose. The rules don't just stop there but they're the basics
If you fancy a read and have some time: http://www.legislation.gov.uk/ukpga/1979/54
Edit - forgot to add, you're entitled to a full "cash" refund too, you don't have to accept store credit..
Cactus42 said:
I'd get yourself to citizens advice just to get something in writing and report them to trading standards - they're spinning you a line. No refunds on Sim Free?? Any product sold by a retailer in the UK is subject to the Sale of Goods act. You can return an item for a full refund if it's not as described, of satisfactory quality or fit for purpose. The rules don't just stop there but they're the basics
If you fancy a read and have some time: http://www.legislation.gov.uk/ukpga/1979/54
Edit - forgot to add, you're entitled to a full "cash" refund too, you don't have to accept store credit..
Click to expand...
Click to collapse
Good advice here. I would also get the credit card company involved.
You did pay by credit card didn't you? If not, silly billy.
This is a good way of dragging someone else into the fray on your side and applying pressure on recalcitrant suppliers.
I got my N5 from CPW and i'm on my 3rd handset (which is no fault of CPW).
Each time i've taken it back they've been helpful and each time they've given me a new handset they've pulled the outer sleeve off to show it's a new and factory sealed box...
I suppose the service you get depends on which store you go to :/
Also i have to ask...
You got a sim free phone meaning you would have already had another working phone/sim?
Why didnt you just wait for the nexus 5 to get back into stock again? :/
Also looking at your sig...
Why didnt you stick with the Z1?
I'm not defending CPW as the issue you're having is tragic.
But at the same time you made numerous mistakes yourself and undoubtedly made things harder..for yourself.
The first being not waiting for the N5 to get back in stock again from that specific retailer or asking them to find a store where it was in stock and doing an exchange there.
The second, getting a phone you did NOT want and paying an EXTRA £150 for it. You do acknowledge this was an open box and you were still in a position to run the risk that it did not behave as intended. Which unfortunately it did.
Glad you got that IMEI stuff fixed, that was BS on their part. Handy Gentleman at trafford to the rescue! Oh yeah, Thirdly, you were wasting your time with Amy, She was clearly incompetent at her job, producing no results every time you waited for her and continued to wait for her again.
Driving up and down in excess of xx miles is another issue when you could have made the alternative and smarter decision of calling the individual store up. Each CPW store has a different phone number which you can find on the website. Only till you're guaranteed that you can have an exchange or whatever you had desired, you could have popped in. Had that particular store failed to assist you, you wouldn't have to drive back achieving nothing but wasted petrol.
Oh yeah, when you finally spoke to the manager, you conceded and accepted another LG G2, may I reiterate, as you said. A phone you did NOT want. So customer Service was closed but you still had the opportunity for a full refund. Again, why not wait till it was open. [I get it, driving issues but that shouldn't stop you if it causes more 'driving issues' later]
The issue is, you don't wait for things and you take the easiest most convenient option at the time but at the end of the day it's the one you don't like, so you wish-wash out of it and things become more complicated.
The IMEI was unfortunate and yes, incredibly annoying. But that got resolved. The faulty handset is by no means the direct fault of CPW. And you did have a choice in regards to accepting the G2, I really don't see how you're playing the victim card in this aspect with that. In terms of work, you could have used a temp phone in the mean time, nothing fancy, an old nokia could have done the job if you need to make calls. You already had a sim if I'm correct. I figure the refund for the Nexus 5 was not an option the moment you opted for the G2 as that phone supersedes the N5 in terms of pricing. I figure what you want now is a refund for the LG G2 and the Nexus 5 at the £295 pricepoint from CPW that it once had? I don't think that's a realistic expectation anymore mate. At best just accept the refund for the LG G2. The N5 window is gone.
An alternative If you still want the Nexus 5 would be selling your LG G2, boxed and unopen, I hope and buying a N5 at the play store.
Edit-
jaaystott said:
I believe a realistic demand is to have the Nexus 5 for £295 and a refund of £150 which I paid the difference on for my LG G2. This is fair, right?
Click to expand...
Click to collapse
No, it isn't a realistic demand because once you bought the LG G2, that became a stand alone product independent from any attachment with the N5. Quite simply you have you're head attached to the idea that the Nexus 5 is your main phone from CPW and that the LG G2 is a temp / secondary / repair or whatever. Once you chose the G2, you made your bed, that's where all the concern now lies.
bleets said:
I got my N5 from CPW and i'm on my 3rd handset (which is no fault of CPW).
Each time i've taken it back they've been helpful and each time they've given me a new handset they've pulled the outer sleeve off to show it's a new and factory sealed box...
Click to expand...
Click to collapse
Also, this is a clear example that the CPW system does not fail with returns. Ahhhhhhhhh Now I'm contradicting the first sentence in this post. But the problem does not lie with them completely as you make it out.
OK, so here we go:
Initially I sold on a 64GB White Nexus 6 on Swappa to a guy. He paid $500 and asked for overnight shipping. And I did overnight it to him. A couple days after the phone was delivered, he started to come up with a bunch of made-up complaints about the phone, which none of them I believe is true. He asked to return the device, and I rejected it. He then went ahead and opened a case/claim on Paypal saying the phone is both externally and internally damaged (what??!!). Well. I didn't want to escalated the situation so I issued him a full refund. He also agreed to overnight the phone back to me. So far so good, right? well, things went south from 0 to 100 real quick.
He first commented on Swappa saying the phone was sent back. The next day, I got the tracking # of the returned package. USPS tried to deliver the package to me on 6/27, but I wasn't home to sign the package. They left a notice on my door. On 6/29 morning I went to my local office to pick up the package. As soon as the post office lady handed the package to me, I felt something's wrong. The package felt extremely light. So me and my gf decided to open the package at the post office on the spot. Well, guess what? it turned out to be an EMPTY box. He literally took everything included in the package except the box, which are the phone, cables, charger, 2 cases and manuals. I was able to get a couple pics of the empty package. But that's really it. I let Swappa staff get into the situation right after I got the empty package. The buyer instantly flipped out, and tried to cut short my communication with Swappa staff. Here is what he said. All in original words.
1. "You are a liar! First you send me a broken phone now you are trying to pull this. Thank God for PayPal. They can stop people like you from running scams."
2. "PayPal forced you to refund! Don't try to act like you did it BTW. You told me to basically screw off and to complain to swappa. I have a spotless ranking here. I am a frequent buyer and seller. Why would I ruin my reputation?"
3. "PayPal says to stop communication and they will handle this scammer. I am going to go ahead and listen to them since they handle my money. I am sorry swappa has to be involved with people who try to take advantage. I am done here though."
I didn't want to argue with him since he's obviously lying about the situation. I tried to ask Swappa for help, but they didn't do much. A couple days later, Paypal defended in his favor, and refunded his money. I tried to appeal the case, but I don't expect the decision to be altered.
At this point, I really don't know what to do. I think the post office has everything on camera. Maybe I can ask for their footage of me opening the package as a proof? I also have his name, address and everything. So I think I will file a police report later. If anyone can offer some help, that'd really appreciated.
So you refunded him and PayPal did too? I assume you refunded him through PayPal so they should have noticed that and not let him double dip. You should be able to appeal that part at least.
No. I issued the refund first, Paypal reviewed it, and then they officially refunded him.
Nothing you can do. Get police involved and file in small claim court of his city. I hate how dumb those swappa morrons staff members act in such situations. They never tell anything to the buyer even when it is obvious he is scamming you. Once I shipped a phone to a swappa buyer, package was weighted and I had receipt and anything and that dumb**** claims that I shipped him empty package. I uploaded pictures of receipts with tracking and anything but they wouldn't care. That's why best place to buy is online and best place to sell is cash on craigslist.
Sent from my SM-G920T
jim380 said:
. . .
At this point, I really don't know what to do. I think the post office has everything on camera. Maybe I can ask for their footage of me opening the package as a proof? I also have his name, address and everything. So I think I will file a police report later. If anyone can offer some help, that'd really appreciated.
Click to expand...
Click to collapse
The 'lyer - buyer' has to pay in advance.
It would be logical that the same procedure is used when he sends the phone back. So no refund before you got the phone back.
When this is a procedure of PayPal or Swappa, you may try to claim the money there.
Sorry for you. But $500,- sending to an unknown is not wise.
My idea was 'don't buy a used phone'.
I changed it to ' don't buy nor sell a used phone'.
I wish you luck with the claim (PayPal/Swappa).
ambervals6 said:
Nothing you can do. Get police involved and file in small claim court of his city. I hate how dumb those swappa morrons staff members act in such situations. They never tell anything to the buyer even when it is obvious he is scamming you. Once I shipped a phone to a swappa buyer, package was weighted and I had receipt and anything and that dumb**** claims that I shipped him empty package. I uploaded pictures of receipts with tracking and anything but they wouldn't care. That's why best place to buy is online and best place to sell is cash on craigslist.
Sent from my SM-G920T
Click to expand...
Click to collapse
Totally agree. Plus, you can't rate buyers on Swappa. How is that even fair?
I second getting the police involved.
jim380 said:
OK, so here we go:
Initially I sold on a 64GB White Nexus 6 on Swappa to a guy. He paid $500 and asked for overnight shipping. And I did overnight it to him. A couple days after the phone was delivered, he started to come up with a bunch of made-up complaints about the phone, which none of them I believe is true. He asked to return the device, and I rejected it. He then went ahead and opened a case/claim on Paypal saying the phone is both externally and internally damaged (what??!!). Well. I didn't want to escalated the situation so I issued him a full refund. He also agreed to overnight the phone back to me. So far so good, right? well, things went south from 0 to 100 real quick.
He first commented on Swappa saying the phone was sent back. The next day, I got the tracking # of the returned package. USPS tried to deliver the package to me on 6/27, but I wasn't home to sign the package. They left a notice on my door. On 6/29 morning I went to my local office to pick up the package. As soon as the post office lady handed the package to me, I felt something's wrong. The package felt extremely light. So me and my gf decided to open the package at the post office on the spot. Well, guess what? it turned out to be an EMPTY box. He literally took everything included in the package except the box, which are the phone, cables, charger, 2 cases and manuals. I was able to get a couple pics of the empty package. But that's really it. I let Swappa staff get into the situation right after I got the empty package. The buyer instantly flipped out, and tried to cut short my communication with Swappa staff. Here is what he said. All in original words.
1. "You are a liar! First you send me a broken phone now you are trying to pull this. Thank God for PayPal. They can stop people like you from running scams."
2. "PayPal forced you to refund! Don't try to act like you did it BTW. You told me to basically screw off and to complain to swappa. I have a spotless ranking here. I am a frequent buyer and seller. Why would I ruin my reputation?"
3. "PayPal says to stop communication and they will handle this scammer. I am going to go ahead and listen to them since they handle my money. I am sorry swappa has to be involved with people who try to take advantage. I am done here though."
I didn't want to argue with him since he's obviously lying about the situation. I tried to ask Swappa for help, but they didn't do much. A couple days later, Paypal defended in his favor, and refunded his money. I tried to appeal the case, but I don't expect the decision to be altered.
At this point, I really don't know what to do. I think the post office has everything on camera. Maybe I can ask for their footage of me opening the package as a proof? I also have his name, address and everything. So I think I will file a police report later. If anyone can offer some help, that'd really appreciated.
Click to expand...
Click to collapse
Darn bro i been there. I went thru that with a customer at Amazon and he basically did the same thing. He got the phone and lied saying it came broken. Asked him to send back before he got refund and he sent back empty box with a can of soda. After 2 1/2 months i won my money. But took a lot of headache and lots of sending proof on my end. But the guy lied so much he didn't remember all what he said. I took so many screenshots of his lies and sent it to Amazon. They determined he was a liar and granted my money. He also was badmouthing me in my seller review saying i was a fraud. When i got my money i immediately closed the account. The guy was still trying to scam the money back lol
Sent from my LGLK430 using XDA Free mobile app
ambervals6 said:
Nothing you can do. Get police involved and file in small claim court of his city. . .
Click to expand...
Click to collapse
Imagine you are the police involved.
This is a story of YES to NO.
There is no proof. Maybe the 'lyer-buyer' has a paper showing that he sends the phone back.
NLBeev said:
Imagine you are the police involved.
This is a story of YES to NO.
There is no proof. Maybe the 'lyer-buyer' has a paper showing that he sends the phone back.
Click to expand...
Click to collapse
He took pictures of the inside of the box at the post office I am also sure that the clerk was there to see as well when the package was opened. There is evidence and multiple witnesses.
jim380 said:
Totally agree. Plus, you can't rate buyers on Swappa. How is that even fair?
Click to expand...
Click to collapse
Screw rating. There is double standard. Ebay is better. I personally do not sell to people with less than 25 feedbacks and it has to be 100% positive. + once I get his name and address I google him and find out who he is. If under 24 and find him suspicious I do not ship. Or I ship with cerberus installed on the device so that I can locate it all the time + on top of that I secure pin the lockscreen and ask him to first confirm via email that everything on the outside looks good then give him the lockscreen pin so he can access the phone. I believe your buyer sold it for cheap on craiglist and kept the money for himself. Only some crackhead without a real job would commit fraud and risk 2 years jail for 500$. You should had gathered evidence once you opened it at the post office. Should have called the police right there, make them file report and have your girlfriend and post office worker witness what they saw. With that you would go to court and file against your buyer. Right now you got no evidence. Just a gf whose testimony is considered biased because she is your gf.
FBI is your only chance to kick his ass. They got their internet scam division and since your buyer did this, I am sure is not his first time. So may be fbi already got an open investigation for him or you never know where it leads. Worth filing a complaint. Also notify the buyer what you did and wish him all the best once fbi gets to him. See how well he can handle that.
Here is the link http://www.ic3.gov/default.aspx
One last thing, gather evidence from google official website how much nexus 6 weights and print it to support your claim that the super light package you got is nowhere near what the nexus weight. There you got scientific proof that package was empty.
Sent from my SM-G920T
graydiggy said:
He took pictures of the inside of the box at the post office I am also sure that the clerk was there to see as well when the package was opened. There is evidence and multiple witnesses.
Click to expand...
Click to collapse
Read the whole story and I think he is scammed.
But give him no false hope. The police can do nothing.
He first have to claim PayPal/Swappa and when he has a message(proof) saying that PayPal/Swappa does not pay him back, just then he can tell that the phone is stolen.
Than the evidence of the empty box.
The box shouldn't been opened nor accepted.
Because it was obvious that there was nothing in it.
you have the box that has imei report it stolen they might give in and send it back then even if they don't at least you get to spite them kinda because they get no more cell service
That's also a good idea. Flag the ESN.
Dumb question but how do I report an IMEI stolen?
Your carrier and the police. They also have a website linked with checkesnfree that you can report the phone on. Most pawn shops and resellers use them to check if a phone is blacklisted.
jim380 said:
Dumb question but how do I report an IMEI stolen?
Click to expand...
Click to collapse
First, I want to thank you for taking the time to start this thread. You've helped me, and I suspect others by sharing your unfortunate story.
After reading your OP, I suspect that I would have done exactly the same things as you. With exactly the same result.
My "take away" from your unfortunate situation is this: If ever I find myself in the situation where I have to (or decide to) refund someone's money, I will wait until I've received the device back and inspected it, before issuing the refund. I know this won't help you, but for the rest of us, it appears it's the only way to avoid your dead end.
jim380 said:
OK, so here we go:
Initially I sold on a 64GB White Nexus 6 on Swappa to a guy. He paid $500 and asked for overnight shipping. And I did overnight it to him. A couple days after the phone was delivered, he started to come up with a bunch of made-up complaints about the phone, which none of them I believe is true. He asked to return the device, and I rejected it. He then went ahead and opened a case/claim on Paypal saying the phone is both externally and internally damaged (what??!!). Well. I didn't want to escalated the situation so I issued him a full refund. He also agreed to overnight the phone back to me. So far so good, right? well, things went south from 0 to 100 real quick.
He first commented on Swappa saying the phone was sent back. The next day, I got the tracking # of the returned package. USPS tried to deliver the package to me on 6/27, but I wasn't home to sign the package. They left a notice on my door. On 6/29 morning I went to my local office to pick up the package. As soon as the post office lady handed the package to me, I felt something's wrong. The package felt extremely light. So me and my gf decided to open the package at the post office on the spot. Well, guess what? it turned out to be an EMPTY box. He literally took everything included in the package except the box, which are the phone, cables, charger, 2 cases and manuals. I was able to get a couple pics of the empty package. But that's really it. I let Swappa staff get into the situation right after I got the empty package. The buyer instantly flipped out, and tried to cut short my communication with Swappa staff. Here is what he said. All in original words.
1. "You are a liar! First you send me a broken phone now you are trying to pull this. Thank God for PayPal. They can stop people like you from running scams."
2. "PayPal forced you to refund! Don't try to act like you did it BTW. You told me to basically screw off and to complain to swappa. I have a spotless ranking here. I am a frequent buyer and seller. Why would I ruin my reputation?"
3. "PayPal says to stop communication and they will handle this scammer. I am going to go ahead and listen to them since they handle my money. I am sorry swappa has to be involved with people who try to take advantage. I am done here though."
I didn't want to argue with him since he's obviously lying about the situation. I tried to ask Swappa for help, but they didn't do much. A couple days later, Paypal defended in his favor, and refunded his money. I tried to appeal the case, but I don't expect the decision to be altered.
At this point, I really don't know what to do. I think the post office has everything on camera. Maybe I can ask for their footage of me opening the package as a proof? I also have his name, address and everything. So I think I will file a police report later. If anyone can offer some help, that'd really appreciated.
Click to expand...
Click to collapse
Jim,
I am not being insensitive here, but posting this here is not going to help. You could have written to Swappa with your grievance and I am sure they will try and sort this out for you.
I will ask you to email Swappa with the details and see how it is best resolved.
Thanks
PG101
RC-RT Liaison
Hi
Looking for some guidance - I am a private seller and do not run a shop. I sell my own things which are perfect working order and a buy as seen / no returns policy is indicated.
Anyway, I sold a Sony camera 4 weeks ago (in the UK) and the buyer took the camera on holiday (abroad) for a week and has returned saying there is a dead pixel and asked ebay to return it. Even though I said no returns, and proved there was nothing wrong with the camera before selling (enclosed a photo taken prior to sale), ebay have honoured the return!!! It has now been posted back and ebay have left it to me to get the camera inspected.
Come back for me - apparently none!
All I deduce is that the buyer changed her mind or damaged the camera in some way and decided to return it.
Where is my legal footing on this???
Ebay are crooks. They said if the camera comes back as no problem they will put a red mark on her account - in the meantime I'm out of pocket over £400 (which has since been spent). The hold is placed on the paypal account in the meantime.
I am thinking I'll try doing a visa chargeback or take ebay to small claims. Views?
thanks all
eBay is a buyer friendly market, there's really nothing you can do.
Are you 100% sure there isn't a dead pixel?
There was no dead Pixel as I had it checked by a local camera shop. The sensor was filthy and so was the body and the camera was returned damaged. Ebay have since agreed to cover the refund cost and I won't be out of pocket.
Interestingly they provide 30 days refund for buyers even if you as a private seller say "no return".
Sent from my ONEPLUS A3003 using Tapatalk
If you are based in the UK too, and you know for a fact it was working perfectly fine, plus you had it stated as no returns.
If you have evidence of that, and Ebay basically tells you pay up or else, you can take it to a small claims court, because the buyer bought it on the basis of a no returns policy.
I would double check exactly whats in the Ebay ToS is though.
I hope that helps in some way.
I think the no returns only applies to auctions. If you sell it as a buy it now item you have to accept returns no matter what?
This is for Ebay, or use PayPal next time to help in the making a safe transaction....and or dispute.
Thread Closed.
bonerp said:
Hi
Looking for some guidance - I am a private seller and do not run a shop. I sell my own things which are perfect working order and a buy as seen / no returns policy is indicated.
Anyway, I sold a Sony camera 4 weeks ago (in the UK) and the buyer took the camera on holiday (abroad) for a week and has returned saying there is a dead pixel and asked ebay to return it. Even though I said no returns, and proved there was nothing wrong with the camera before selling (enclosed a photo taken prior to sale), ebay have honoured the return!!! It has now been posted back and ebay have left it to me to get the camera inspected.
Come back for me - apparently none!
All I deduce is that the buyer changed her mind or damaged the camera in some way and decided to return it.
Where is my legal footing on this???
Ebay are crooks. They said if the camera comes back as no problem they will put a red mark on her account - in the meantime I'm out of pocket over £400 (which has since been spent). The hold is placed on the paypal account in the meantime.
I am thinking I'll try doing a visa chargeback or take ebay to small claims. Views?
thanks all
Click to expand...
Click to collapse
I would like to explain about a situation that I had to go through with OnePlus customer service.
I got my new OnePlus 7 Pro around 3pm today. I excitedly opened the box and turned the phone on. I looked it over and saw something on the back. "What is that?" I thought. Inspecting it closer, I saw a ripple in the plastic foil that adheres to the glass back and gives the shimmery look. It wasn't a huge deal, but still a flaw, and I should have a flawless phone after shelling out 750 dollars.
Ok, I'll contact support.
I called them and spoke with someone that I suspect was in China. She stated that she was sorry for the inconvenience, but I could submit an RMA. Since it was within the 15 days, I should get an email soon with the shipping label and info. The whole process could take a couple of weeks though....sucks but ok, I should get the flawless device I paid for.
About 2 hours later I got an email from Acer whom I guess handles OnePlus's returns. There was not a shipping label. I figured I would contact chat support, surely they just forgot to attach the label.
Well over 45 mins later, they finally decipher what I'm asking for and tell me that OnePlus isn't going to pay for shipping back to them. What? Surely a mistake, right? They delivered a flawed product.
I decided to call. I either got the same exact lady that I had earlier when I called, or they all use the same name, I dont know. Anyways, I explained the situation, and again she assured me that I would not have to pay shipping back to them. She asked me to wait on hold and she would see what the deal is. Welp, 20 mins later she comes back on and says "we are sorry sir but because there is nothing wrong with the OTG cable, you will have to pay for shipping back to us." Ok what the heck, this is about a phone lady, I again gave her my info and she apologized and asked me to wait on hold. Another 15 mins later and she came back on and said, and I quote "I am so sorry sir, but Acer will not pay for shipping back to their service center." I'm like what, I'm talking to OnePlus, this is a OnePlus phone, I want them to pay for shipping back since they delivered a flawed product. "I'm sorry sir, Acer is who handles the returns and they will not pay."
So I asked her to change my RMA to a return instead of exchange. I'll be footing the bill to send the phone back and will never consider another OnePlus product again.
I'm posting this for those on the fence. Just know that if you ever have problems their customer service is a joke. Thank God I was within the 15 day window. The main reason I asked for them to change to a return instead of exchange was the whole time I was thinking....I'm within the window of return and this is how they treat me? What if the ffc goes out? The screen? I dont want to go through it again. Hope this info helps out others. Im sorry I don't get to be a part of this community. I could tell it was going to be a good one. Take care.
JLine05 said:
I would like to explain about a situation that I had to go through with OnePlus customer service.
I got my new OnePlus 7 Pro around 3pm today. I excitedly opened the box and turned the phone on. I looked it over and saw something on the back. "What is that?" I thought. Inspecting it closer, I saw a ripple in the plastic foil that adheres to the glass back and gives the shimmery look. It wasn't a huge deal, but still a flaw, and I should have a flawless phone after shelling out 750 dollars.
Ok, I'll contact support.
I called them and spoke with someone that I suspect was in China. She stated that she was sorry for the inconvenience, but I could submit an RMA. Since it was within the 15 days, I should get an email soon with the shipping label and info. The whole process could take a couple of weeks though....sucks but ok, I should get the flawless device I paid for.
About 2 hours later I got an email from Acer whom I guess handles OnePlus's returns. There was not a shipping label. I figured I would contact chat support, surely they just forgot to attach the label.
Well over 45 mins later, they finally decipher what I'm asking for and tell me that OnePlus isn't going to pay for shipping back to them. What? Surely a mistake, right? They delivered a flawed product.
I decided to call. I either got the same exact lady that I had earlier when I called, or they all use the same name, I dont know. Anyways, I explained the situation, and again she assured me that I would not have to pay shipping back to them. She asked me to wait on hold and she would see what the deal is. Welp, 20 mins later she comes back on and says "we are sorry sir but because there is nothing wrong with the OTG cable, you will have to pay for shipping back to us." Ok what the heck, this is about a phone lady, I again gave her my info and she apologized and asked me to wait on hold. Another 15 mins later and she came back on and said, and I quote "I am so sorry sir, but Acer will not pay for shipping back to their service center." I'm like what, I'm talking to OnePlus, this is a OnePlus phone, I want them to pay for shipping back since they delivered a flawed product. "I'm sorry sir, Acer is who handles the returns and they will not pay."
So I asked her to change my RMA to a return instead of exchange. I'll be footing the bill to send the phone back and will never consider another OnePlus product again.
I'm posting this for those on the fence. Just know that if you ever have problems their customer service is a joke. Thank God I was within the 15 day window. The main reason I asked for them to change to a return instead of exchange was the whole time I was thinking....I'm within the window of return and this is how they treat me? What if the ffc goes out? The screen? I dont want to go through it again. Hope this info helps out others. Im sorry I don't get to be a part of this community. I could tell it was going to be a good one. Take care.
Click to expand...
Click to collapse
Do you have any pics? I would also be ticked off.
I would be upset too, but Apple and Samsung are going to have the same customer service too.
OnePlus stopped paying for return shipping couple of years ago.. if you have paid with PayPal, going can claim the return shipping with PayPal...
insomnia77 said:
Do you have any pics? I would also be ticked off.
Click to expand...
Click to collapse
Now that I've cooled off, I'm weighing keeping it. On one hand I'm scared of dealing with support if anything mechanically malfunctions with the phone. On the other hand, I've been using Samsung for 8 years straight, and I miss having root and flashing roms.
I'm going to leave the first post the same though, because I think the frustration is warranted and others may be interested to know what it's like dealing with them.
I attached a picture of the defect, its incredibly minor....I wasn't sure that I was even going to contact them in the first place. But I kept saying man, you paid 750 for a new phone it should be without flaws...
I don't know, I'll see how I feel tomorrow.
Bradl79 said:
I would be upset too, but Apple and Samsung are going to have the same customer service too.
Click to expand...
Click to collapse
Apple has stores you could take the phone and swap it, but I've never dealt with them.
I've dealt with Samsung for their appliances a few times and never had anything this bad. It's hard to even convey in writing how frustrating those several hours dealing with them were. That last call with the lady who mentioned the otg cable was maddening. That 45 minutes was seriously a total waste of time.
JLine05 said:
I would like to explain about a situation that I had to go through with OnePlus customer service.
I got my new OnePlus 7 Pro around 3pm today. I excitedly opened the box and turned the phone on. I looked it over and saw something on the back. "What is that?" I thought. Inspecting it closer, I saw a ripple in the plastic foil that adheres to the glass back and gives the shimmery look. It wasn't a huge deal, but still a flaw, and I should have a flawless phone after shelling out 750 dollars.
Ok, I'll contact support.
I called them and spoke with someone that I suspect was in China. She stated that she was sorry for the inconvenience, but I could submit an RMA. Since it was within the 15 days, I should get an email soon with the shipping label and info. The whole process could take a couple of weeks though....sucks but ok, I should get the flawless device I paid for.
About 2 hours later I got an email from Acer whom I guess handles OnePlus's returns. There was not a shipping label. I figured I would contact chat support, surely they just forgot to attach the label.
Well over 45 mins later, they finally decipher what I'm asking for and tell me that OnePlus isn't going to pay for shipping back to them. What? Surely a mistake, right? They delivered a flawed product.
I decided to call. I either got the same exact lady that I had earlier when I called, or they all use the same name, I dont know. Anyways, I explained the situation, and again she assured me that I would not have to pay shipping back to them. She asked me to wait on hold and she would see what the deal is. Welp, 20 mins later she comes back on and says "we are sorry sir but because there is nothing wrong with the OTG cable, you will have to pay for shipping back to us." Ok what the heck, this is about a phone lady, I again gave her my info and she apologized and asked me to wait on hold. Another 15 mins later and she came back on and said, and I quote "I am so sorry sir, but Acer will not pay for shipping back to their service center." I'm like what, I'm talking to OnePlus, this is a OnePlus phone, I want them to pay for shipping back since they delivered a flawed product. "I'm sorry sir, Acer is who handles the returns and they will not pay."
So I asked her to change my RMA to a return instead of exchange. I'll be footing the bill to send the phone back and will never consider another OnePlus product again.
I'm posting this for those on the fence. Just know that if you ever have problems their customer service is a joke. Thank God I was within the 15 day window. The main reason I asked for them to change to a return instead of exchange was the whole time I was thinking....I'm within the window of return and this is how they treat me? What if the ffc goes out? The screen? I dont want to go through it again. Hope this info helps out others. Im sorry I don't get to be a part of this community. I could tell it was going to be a good one. Take care.
Click to expand...
Click to collapse
JLine05 said:
Now that I've cooled off, I'm weighing keeping it. On one hand I'm scared of dealing with support if anything mechanically malfunctions with the phone. On the other hand, I've been using Samsung for 8 years straight, and I miss having root and flashing roms.
I'm going to leave the first post the same though, because I think the frustration is warranted and others may be interested to know what it's like dealing with them.
I attached a picture of the defect, its incredibly minor....I wasn't sure that I was even going to contact them in the first place. But I kept saying man, you paid 750 for a new phone it should be without flaws...
I don't know, I'll see how I feel tomorrow.
Click to expand...
Click to collapse
I cant believe they dont pay return shipping for something that is clearly a defect. I've returned things to Samsung and given a return label hassle free.
Why did you phone, you should have used the site :
https://www.oneplus.com/uk/support/contact?from=foot
I'm pretty sure the chat agents are in OnePlus and would be much more accommodating.
The most recommended RMA process is to raise a support ticket, then make a post on the OnePlus forum and mention one of the mods who can have someone look at it for you, if it's especially egregious like this issue is then you should get a satisfactory outcome using that method.
Also the reason why buying it from a store is usually better, you can then just take it straight back to that store. Online sales are always inherently more difficult for support.
Hey, man. sorry about your experience. I'm the same way with regards to wanting a flawless device. If there isn't a restocking fee, i would just say to return and buy another one (if theyre unwilling to RMA). It's lame to have to pay return shipping, but this way you can at least save your "RMA karma" for if you really need it. Either way, if you're not happy with it, don't just settle...no pun intended lol
JLine05 said:
Now that I've cooled off, I'm weighing keeping it. On one hand I'm scared of dealing with support if anything mechanically malfunctions with the phone. On the other hand, I've been using Samsung for 8 years straight, and I miss having root and flashing roms.
I'm going to leave the first post the same though, because I think the frustration is warranted and others may be interested to know what it's like dealing with them.
I attached a picture of the defect, its incredibly minor....I wasn't sure that I was even going to contact them in the first place. But I kept saying man, you paid 750 for a new phone it should be without flaws...
I don't know, I'll see how I feel tomorrow.
Click to expand...
Click to collapse
djsubterrain said:
Why did you phone, you should have used the site :
https://www.oneplus.com/uk/support/contact?from=foot
I'm pretty sure the chat agents are in OnePlus and would be much more accommodating.
The most recommended RMA process is to raise a support ticket, then make a post on the OnePlus forum and mention one of the mods who can have someone look at it for you, if it's especially egregious like this issue is then you should get a satisfactory outcome using that method.
Also the reason why buying it from a store is usually better, you can then just take it straight back to that store. Online sales are always inherently more difficult for support.
Click to expand...
Click to collapse
Using that link in USA redirects you to the site I used. Also, the reps I spoke with were OnePlus reps (though not very good ones).
And we cannot purchase from a store here unless we are Tmobile customers. Tmobile requires you to sign up for service if you buy the phone from them.
As far as the method you mentioned about visiting the forums, you may have a point there, but how is that to be known by a new customer? I think it's a good contribution for other users that may be looking this topic up later, so I appreciate it!
I am located in Germany so my experience would probably differ and I don't know what other options and resellers there are in the US.
However, I have ordered my phone to Amazon and there the shipping date is may 31st from the beginning. I know I will have to wait longer, but I just love their service. 30 day return period and I only have to deal with them once there is something wrong with the device. I have been reading horrible stories about oneplus customer support and your case would upset me as well. I honestly wouldn't keep it after spending that much money and send it back. (I will would still get a new one). Being forced to pay anything extra is outrages though.
Luckily, I never had to do any rma with my older oneplus phones yet and I am getting a new one every year. Still, I will stick with Amazon, just in case.
JLine05 said:
Using that link in USA redirects you to the site I used. Also, the reps I spoke with were OnePlus reps (though not very good ones).
And we cannot purchase from a store here unless we are Tmobile customers. Tmobile requires you to sign up for service if you buy the phone from them.
As far as the method you mentioned about visiting the forums, you may have a point there, but how is that to be known by a new customer? I think it's a good contribution for other users that may be looking this topic up later, so I appreciate it!
Click to expand...
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No problem, hope you get a satisfactory outcome and sorry your first experience with OnePlus has been soured like this.
Thanks everyone. I've decided that I am going to send it back. I may buy another one, I haven't quite decided that yet. I wish Amazon US had it
Bradl79 said:
I would be upset too, but Apple and Samsung are going to have the same customer service too.
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I had a great experience with Samsung with my wife's phone. Phone was still under warranty and they took care of it right away. They paid shipping both ways and got the new phone in less than 8 days. I have not had any experience with OnePLus customer service but I am not surprised with the experience OP had. I have OP6 and thankfully it runs flawless. When I purchased OP6, it was at least $200 cheaper than comparable flagship phones from well-known manufacturers. In order to sell quality phones at a razor thin margins, usually they cut corners with customer service/after-sales service. I hope OP gets the refund in a timely fashion.
I was being sarcastic, With customer service it's all one of the same though, one person can have a great experience and others not so much like this poor fellow, I used to work for att customer relations and heard horror stories similar to this and some worse, also heard great things for both Samsung, crApple, LG and some not so good. It is really in all who u get, if ur not happy just hang up and move on, BC it could be that person's manager or team lead who does not want to do anything for anyone, there were some like me who would try to help as much as possible, again it comes down to the manager, team leader, call center manager or above. I hope u can get it resolved to ur satisfaction. Just RMA it
I'm in the UK, had to send back a OnePlus 5. Free shipping, got it back within 4 days. Think it went to the Czech Republic. Was about a year ago.
Sound awful your experience though