Database Develop

ebay warranty?

This link here is for a tilt on ebay. (sorry for the bad link before, should work now)http://cgi.ebay.com/UNLOCKED-TILT-8925-PDA-CELL-PHONE-HTC-WIFI-POCKETPC-GSM_W0QQitemZ140239057232QQihZ004QQcategoryZ3312QQssPageNameZWDVWQQrdZ1QQcmdZViewItem obviously used but the guy says it's in great condition though. Here's what I'm curious about. If you look about half way down the page he says that he can offer a two year warranty. Is that real? Is it trustworthy? I really need some advice here. Thanks. SPACE
Oh, and does anyone know if the brand new tilts come with a warranty in the box?

Ebay = warranty expires when the item was posted to you. remember it's a garage sale. Unless you like to take a chance, I'd avoid.
Psi

I dont see a link?

I think after u leave a positive feedback, he will forget about u immediately.

I bought my kaiser from ebay used - it had a few knocks on the housing so I just bought a replacement housing and keyboard and fitted it. Now my kaiser is as good as new!
I wouldn't bother with looking for warranty on ebay - I guess there is some risk but as long as you check out the seller reviews, things should go fine...
If you want to pay less, get one that's got a few scratches and is locked to a service provider - you can sort these things out yourself.
I've bought my last couple of phones on ebay and sold them there too.

If you are talking about the warrantee you pay for that is offered as a paypaa additional service, then it's fine. BUT, check their terms & conditions. Usually you can automatically check to see if an item is elligible. I have used it before, but I bought a brand new BlueRay, had a manufacturing defect, & was sent a check from Paypal.

ok, well I don't really trust their warranty and the pay pal thing I know nothing about. The used phones go for about 350 or so in general but I can get a new one in the box for 400. Do the new phones have a warranty of any kind in the box when you get them?

The warranty is provided through SquareTrade.com IF you decide to pay for said warranty.

eBay dispute - not with xda member

Got a small problem.
I sold an ASUS Eee Pad Transformer to a guy on eBay around a month ago (January 13th, to be exact). I said the condition was not amazing, it had a few knocks, scratches, knicks etc. However, this guy bought it for £200.
I have just had an eBay message from the same guy who bought the TF. He says the build quality isn't very good and there's a dead pixel on the screen. I did not notice these when I had the tablet. Furthermore, the Transformer's build quality is known to be not so good.
Where do I stand on this? Am I in the right by saying that I won't take it back, because I said 'no returns accepted' on the listing? Or do I have a legal obligation to take this back and refund him the money (obviously I'd prefer the former).
Thanks,
Phil

i would make sure its the same tablet (hes not sending you a different one back) since you said you didnt notice the dead pixel

Have him take a picture of the dead pixel.
And ask him to describe his qualms about the build quality. Hopefully he'll go into depth about creaking and such, things that are a fault of the manufacturer's and definitely not yours.
So long as there is no dead pixel and he isn't complaining about you improperly describing the tablet, I would not refund it.

redbullcat said:
Got a small problem.
I sold an ASUS Eee Pad Transformer to a guy on eBay around a month ago (January 13th, to be exact). I said the condition was not amazing, it had a few knocks, scratches, knicks etc. However, this guy bought it for £200.
I have just had an eBay message from the same guy who bought the TF. He says the build quality isn't very good and there's a dead pixel on the screen. I did not notice these when I had the tablet. Furthermore, the Transformer's build quality is known to be not so good.
Where do I stand on this? Am I in the right by saying that I won't take it back, because I said 'no returns accepted' on the listing? Or do I have a legal obligation to take this back and refund him the money (obviously I'd prefer the former).
Thanks,
Phil
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I would leave it unless he files a claim with paypal. Then just show pictures of it and fight it. It may take a while but it's worth it. That said if he offers to send it back accept the return and sell it again, it will save you the hassle in the long wrong

You shouldn't be obligated to accept returns since it was explicitly stated that you don't accept them.

saintsmmx said:
You shouldn't be obligated to accept returns since it was explicitly stated that you don't accept them.
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That's true unless the user disputes with paypal. If he does so and wins the seller HAS to refund the user.

You have no legal obligation to accept that item back unless you deliberately misrepresented the condition of the item prior to its sale.
If you have pics etc(you would have had them on the eBay listing?) and made clear the condition of the tablet then the customer has no recourse to you.
I'd reply to the customer and advise a dead pixel may be something they can take up with the manufacturer if it's still under warranty, if not, tough luck and sorry but it's nothing to do with you.
-psb

"No returns" policy that sellers use on eBay is meaningless. eBay does not allow it and will side with the buyer 90% of the time. Unfortunately for OP he does not have much recourse if buyer files a SNAD claim with eBay. The only defensive argument he has is to state that the item has been in buyer's possession for some time now and that it was sold as used.

I'd refund the guy 20 quids and call the day. No need to complicate it any further.

greenstuffs said:
I'd refund the guy 20 quids and call the day. No need to complicate it any further.
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If he accepts it, its the best you can expect.
I had the same with a tg01 on ebay, buyer claimed screen scratched even though it wasnt and was told to return the item to me by paypal who froze the money and then refunded him despite me showing photos to the contrary. Lucky for me mine came back unharmed, the buyer obviously didnt like it and used an excuse to get a easy refund. Paypal ignored my proof and my call for proof from the buyer.
In most cases within a 7/14 day period whatever Paypal have as a grace period, they will side with the buyer as long as the buyer does as instructed Im sorry to say.

OK, thanks guys!
I told him to send it back to ASUS. He said he isn't blaming me and he likes the tablet, so it looks like he doesn't want a refund, which is good.
I'll update this thread when/if I get another message from him
EDIT: I'll thank the people I didn't manage to thank tomorrow, ran out of thanks for today

A Canadians woeful tail of failed N4 Repair

To start off, YES, this is a rant thread about LG and its outsourced repair center, Stellar Wireless in Fort Texas.
I dropped my phone and the glass broke. Here is my older thread: http://forum.xda-developers.com/showthread.php?t=2126134
Spoke with 10 different reps at LG USA to confirm i could send my N4 for repair to their facility. Apparently, I can, as long as I have a return address in the States. Sweet deal! Cost $153 for repairs vs. $250 from Canada supplier in Mississauga (All Tech-Neek Electronic).
So i prepare my package, pay the fee of $25 for having it shipped via UPS (bad mistake). Everything is going well, phone shipped off on February 1. It ends up reaching the facility but gets rejected! Why? because at the boarder for Canada/US customs there is a "Customs Delivery Charge" aka COD fees on any products being imported in the States. Well, i wasn't aware of this. The repair center rejects the package, I am on the phone for 2 hours that same day, being transferred to 4 departments and given 5 different numbers to call, eventually i get to the right number. Pay my COD fee of $35 off. Sweet, so now i can ship it and my headaches are over right? I wish that were true, UPS sends it off a 2nd time. It gets rejected cause there is the "COD Sticker" on the package.
Essentially, if that sticker is on the package, the repair center doesnt check to see fees have been paid. I get on the phone with UPS AGAIN, speak to 5 different departments and get them to say to the repair center that the "COD is paid." If you have followed this thread this far and are aware with UPS, I'm on my final and 3rd strike! SO needless to say, 3rd time worked and it got delivered! Yeah!:good: Butt....
So i'm sitting at home, waiting for the email/phone call to repair my phone. I receive it on Feb 19, total cost: $153. Sweet deal! Fill out the information and send it via fax to the LG wireless facility. Now according to that repair form, They have 5 business days to process the payment and get my phone fixed. BUT guess what? My phone mysteriously leaves the repair center on Feb 21, which is 2 business days after i sent the payment. Now did they receive it ? I don't know. I called that same day to ask about the fax, and no one was able to help me. So i called FEb 21, asking about my phone and they said it was repaired and sent off. Cool story right? But my visa never received a payment. Now i call today, and find out my phone was NOT repaired and it was sent out. Why? Once again, NO ONE KNOWS.
Needless to say, calling LG 10 times, UPS 15 times, and being transferred to different departments and ALMOST getting my phone fixed....in the end, im at square one again. Its en route to my friends house and I am sending it back to the states forking out the $250 and getting it repaired locally. /Rant. Frusturated beyond belief at LG Wireless, Stellar Wireless (Repair center) and UPS (not informing of COD fees, even the store i shipped it from didn't know about that).
Just needed to rant and share a terrible customer service tale about trying to get the N4 repaired. Canadians, keep your phones in Canada and pay the extra money to know it will be done correctly and properly the FIRST time in your home country. I am applaud and frustrated with this situation.

Appalled*

At that point I would of said f it and bought another one and “said such is life". sorry to hear about your ordeal.

Wow, that sucks.

I hope you have some cold beers in the 'fridge because i would be drinking a few. Hang in there buddy.

Update: thanks to those who read. Apparently the LG staff are either retarded or poorly trained. An executive supervisor just informed me that my payment was received and the phone is actually "fully repaired and visa has been charged." Now i dont know whether to believe it or not, but she sounded confident, Only time will tell, should have my phone back in 2 weeks. Will let everyone know how this repair service turned out.

Well that sucks... but doesn't LG have a repair center in Canada? I called the Play Store to get an RMA for a faulty battery and they sent me a UPS shipping label to a repair center in Fort Worth Texas so I called again and told them I was calling from Canada and the issued a new shipping label to an LG repair center in North York, Ontario.

jark99 said:
Update: thanks to those who read. Apparently the LG staff are either retarded or poorly trained. An executive supervisor just informed me that my payment was received and the phone is actually "fully repaired and visa has been charged." Now i dont know whether to believe it or not, but she sounded confident, Only time will tell, should have my phone back in 2 weeks. Will let everyone know how this repair service turned out.
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Good luck.

Good Phone/Poor Glass
I bought this phone about 3 weeks ago and LOVE it! Everything about it is awesome, except one thing...the glass front and back. It says that this glass is gorilla glass. I am thinking after 3 weeks that it's the cheapest "gorilla" glass they could put on the phone. I say this because I dropped the phone from 2 feet off the ground directly on it face (with a case on it) and the front glass shattered rendering the entire phone completely useless. I've done some research online and found that several hundreds of other Nexus 4 owners have experienced the similar things. I read one review where someone was at their home computer working while their N4 was just sitting on their desk like it had many time before. The user said it say in one spot for about an hour or so and he hear glass crack. Looked all around their apartment and couldn't figure out where it came from. Then they looked at the back of their new N4 and the back had cracked in two spots. As much as I love this phone I have to say I am very, very disappointed with LG and Google for this phone. with ins thru T-Mobile USA I have to pay $130 for a replacement, once it comes in I will be selling it and buying a Samsung GS3. My wife wanted this phone also and we almost got it last Friday, but held off for whatever reason. She is now also going to buy a Samsung GS3.

tail?
tale?

That sucks, seriously.
Sent from my Nexus 4 using xda app-developers app

trav2001 said:
I bought this phone about 3 weeks ago and LOVE it! Everything about it is awesome, except one thing...the glass front and back. It says that this glass is gorilla glass. I am thinking after 3 weeks that it's the cheapest "gorilla" glass they could put on the phone. I say this because I dropped the phone from 2 feet off the ground directly on it face (with a case on it) and the front glass shattered rendering the entire phone completely useless. I've done some research online and found that several hundreds of other Nexus 4 owners have experienced the similar things. I read one review where someone was at their home computer working while their N4 was just sitting on their desk like it had many time before. The user said it say in one spot for about an hour or so and he hear glass crack. Looked all around their apartment and couldn't figure out where it came from. Then they looked at the back of their new N4 and the back had cracked in two spots. As much as I love this phone I have to say I am very, very disappointed with LG and Google for this phone. with ins thru T-Mobile USA I have to pay $130 for a replacement, once it comes in I will be selling it and buying a Samsung GS3. My wife wanted this phone also and we almost got it last Friday, but held off for whatever reason. She is now also going to buy a Samsung GS3.
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Sorry Gorilla glass is not shatter proof. Only scratch resistant. I love how you blame the phone instead of your self.

Warranty return in UK

Hi,
My partner's Nexus 6 has started to suffer from a faulty camera and I was going to return it for repair as it's still in warranty.
I don't have the manual to hand so I was wondering if someone could tell me if I have to report the repair via the phone in the UK as the Web system seems to be for US customers and roughly how long they take to return the phone.
Thanks

I live in the UK and used this link when my N6 began to suffer the peeling back problem.
https://support.google.com/store/co...roid_help&cfnti=escalationflow.c2c&cft=5&rd=1
Google were as good as gold. They asked for photos of the phone to show the problem (maybe doesn't apply in your case) and sent me a replacement with a return pre-paid label. The delivery was very quick - as I remember (I have a bad memory) I had to use a link they sent me to order a new one, but didn't charge my card - pretty much like buying a new one but free...
It took only a few days - but I was never without a phone.

Thanks for the link but I brought the phone through carphone warehouse as Google didn't have any in stock when I got the phone. Can I still use this service?

Ah, that puts a different light on it. You can certainly try asking Google - after all, it's their phone. But legally your contract is with Carphone Warehouse, so I think Google would be within their rights to tell you to start with them.
My experience was so good (not only with my N6 in warranty, but also an 18-month-old N5 which was strictly out of warranty, but still covered under the Sale of Goods Act) that I would definitely give the Google link a shot. The worst that can happen is that they send you to to CW.

Whitestone not being helpful with honoring their warranty promise

I registered their screen protector, but when I wanted to request warranty replacement, their site crashes. I have tried many times. Even tried reregistering again and it still doesn't work. Their customer support said they don't know what the problem is and that is that for them. What do you guys advise me to do? I purchased 5 protectors from them and now they won't honor their promise.

What date are you putting in for the registration? I've had problems recently for items that I actually purchased in 2017, and found that re-registering them with a date of 2018 allowed me to request a warranty replacement for them.
My beef at the moment is that one of my replacements had a flaw in it, but they have suggested that I can request a replacement for it using the normal process, which means I get to pay the (slightly excessive) postage charges. I don't mind paying a tenner for a lifetime warranty replacement of this quality, but I do object to having to pay to replace a faulty item.

My guess is they actually cover their production cost with that (non tracked) postage.
I registered the product end of 2018 then reregistered again a few days ago. Nothing works and they have not replied to me. I am actually thinking about small claims court now.
I see I am not the only one with thiss issue.
Sadly @Whitestone Dome Glass doesn't receive private messages here but hopefully, since they have offered fair customer service before, they will help me.

notefreak said:
My guess is they actually cover their production cost with that (non tracked) postage.
I registered the product end of 2018 then reregistered again a few days ago. Nothing works and they have not replied to me. I am actually thinking about small claims court now.
I see I am not the only one with thiss issue.
Sadly @Whitestone Dome Glass doesn't receive private messages here but hopefully, since they have offered fair customer service before, they will help me.
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I've no doubt that the "postage cost" offsets the cost of supplying the replacement.
I'll try re-registering, and see what happens.

StevePritchard said:
I've no doubt that the "postage cost" offsets the cost of supplying the replacement.
I'll try re-registering, and see what happens.
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I was able to register and request a replacement just fine. I didn't go as far as paying for it, but everything seemed to work up until that point.