Related
First off, I just want to say thanks for anyone who might be able to be of some assistance. I've tried searching google and the forums but haven't had any luck. If I've missed something, please feel free to hit me upside the head with the spoon.
I've recently been having problems with my Tilt regarding charging/battery issues. http://forum.xda-developers.com/showpost.php?p=2220715&postcount=37
Here's a quick rundown of my history...
- Can use Active Sync just fine
- When trying to charge, it says charging but won't charge
- No visible damage to the mini usb plug (at least to me)
- Had accident where the usb cable was pulled out from Tilt
Now...
I recently bought a charger that will just charge the battery separately from the phone until I can get it repaired. It's working fine so far except one issue. Whenever I try to power off the device (hold the power button till prompted to turn off), it'll power off then it'll power itself back on after 3 seconds. I did a hard reset to see if that would fix anything but it didn't. The only way to keep the phone off is to take out the battery. But once I put the battery back in, it'll power on by itself. The power button doesn't seem to be sticking or anything but I guess anything is possible. If anyone has any ideas I would appreciate it very much!!!
(I'm currently running the stock AT&T Rom without any programs installed. Also, I've never had any other Rom flashed on it.)
dieneverknowing said:
First off, I just want to say thanks for anyone who might be able to be of some assistance. I've tried searching google and the forums but haven't had any luck. If I've missed something, please feel free to hit me upside the head with the spoon.
I've recently been having problems with my Tilt regarding charging/battery issues. http://forum.xda-developers.com/showpost.php?p=2220715&postcount=37
Here's a quick rundown of my history...
- Can use Active Sync just fine
- When trying to charge, it says charging but won't charge
- No visible damage to the mini usb plug (at least to me)
- Had accident where the usb cable was pulled out from Tilt
Now...
I recently bought a charger that will just charge the battery separately from the phone until I can get it repaired. It's working fine so far except one issue. Whenever I try to power off the device (hold the power button till prompted to turn off), it'll power off then it'll power itself back on after 3 seconds. I did a hard reset to see if that would fix anything but it didn't. The only way to keep the phone off is to take out the battery. But once I put the battery back in, it'll power on by itself. The power button doesn't seem to be sticking or anything but I guess anything is possible. If anyone has any ideas I would appreciate it very much!!!
(I'm currently running the stock AT&T Rom without any programs installed. Also, I've never had any other Rom flashed on it.)
Click to expand...
Click to collapse
There is an option somewhere in power settings that enables/disables the Tilt from charging when connected to a PC. This may be the cause of the first issue.
However, the fact that it won't stay powered off...I have never heard of that before it sounds like a hardware issue. If your Tilt is still covered under warranty I would get it replaced.
bengalih said:
There is an option somewhere in power settings that enables/disables the Tilt from charging when connected to a PC. This may be the cause of the first issue.
However, the fact that it won't stay powered off...I have never heard of that before it sounds like a hardware issue. If your Tilt is still covered under warranty I would get it replaced.
Click to expand...
Click to collapse
Thanks for the reply! I tried adjusting that setting along with any other settings I could find regarding power but all without any luck.
I'm pretty sure it's a hardware issue as well, but I guess what I'm really wondering is if any one can make a semi-educated guess as to whether this could be involved with my mini usb plug issue or if the motherboard is just screwed
I'd love to send it in for a replacement but of course my warranty expired 5 days before the problems started
dieneverknowing said:
Thanks for the reply! I tried adjusting that setting along with any other settings I could find regarding power but all without any luck.
I'm pretty sure it's a hardware issue as well, but I guess what I'm really wondering is if any one can make a semi-educated guess as to whether this could be involved with my mini usb plug issue or if the motherboard is just screwed
I'd love to send it in for a replacement but of course my warranty expired 5 days before the problems started
Click to expand...
Click to collapse
I'm not a hardware guru with HTC, although I have alot of experience troubleshooting PCs and Servers. I would say that it is unlikely that the USB port is what is causing the device to keep turning on.
In any event, are you qualified or ready to try an replace either one yourself (usb port or motherboard)?
There are 3rd party services that will fix the device...but they aren't cheap...it can cost $1-200 bucks or maybe more.
Are you running the Stock ROM/Radio/SPL? Or did you flash anything new?
You may want to revert everything back to defaults and see if the problem persists.
bengalih said:
I'm not a hardware guru with HTC, although I have alot of experience troubleshooting PCs and Servers. I would say that it is unlikely that the USB port is what is causing the device to keep turning on.
In any event, are you qualified or ready to try an replace either one yourself (usb port or motherboard)?
There are 3rd party services that will fix the device...but they aren't cheap...it can cost $1-200 bucks or maybe more.
Click to expand...
Click to collapse
I'm handy with computer hardware and everything but not really with small electronics. I was willing to send it to a repair shop to have the usb plug replaced in hopes of fixing my charging problems but now I'm not sure if it'll be worth it if there's a bigger/more expensive problem.
bengalih said:
Are you running the Stock ROM/Radio/SPL? Or did you flash anything new?
You may want to revert everything back to defaults and see if the problem persists.
Click to expand...
Click to collapse
I'm currently and always have been on the Stock Rom. I bought the phone as a refurb so who knows if someone here had it before me and flashed a bunch of roms . But since I've had it I've kept it running the stock AT&T rom. I also did a hard reset after I noticed the problem but it help anything.
dieneverknowing said:
I'm handy with computer hardware and everything but not really with small electronics. I was willing to send it to a repair shop to have the usb plug replaced in hopes of fixing my charging problems but now I'm not sure if it'll be worth it if there's a bigger/more expensive problem.
I'm currently and always have been on the Stock Rom. I bought the phone as a refurb so who knows if someone here had it before me and flashed a bunch of roms . But since I've had it I've kept it running the stock AT&T rom. I also did a hard reset after I noticed the problem but it help anything.
Click to expand...
Click to collapse
Hmm..yeah...refurb doesn't sit well with me.
At least the problem isn't a crippling one...since you can charge it with a stand-alone charger. As far as not staying off....that's kind of annoying, but I don't generally turn my Tilt completely off. You can always just put all the power saving stuff on to cut down on battery.
So, it seems like something you may have to live with, or pay for repairs. Hopefully someone can offer a better miracle cure than those suggestions...
bengalih said:
Hmm..yeah...refurb doesn't sit well with me.
At least the problem isn't a crippling one...since you can charge it with a stand-alone charger. As far as not staying off....that's kind of annoying, but I don't generally turn my Tilt completely off. You can always just put all the power saving stuff on to cut down on battery.
So, it seems like something you may have to live with, or pay for repairs. Hopefully someone can offer a better miracle cure than those suggestions...
Click to expand...
Click to collapse
I was a little weary of buying a refurb at first, but it was actually in great condition and worked just fine until when I accidentally kicked the cable out of it. But thanks for the suggestions. And you're right, it's still very usable, just a bit more of a hassle right now. Hopefully someone out there has something for me.
Exact same problem as dieneverknowing. I am going to try some new batteries and see what happens.
- When trying to charge, it says charging but does not charge
- bought a charger that will just charge the battery separately - working fine so far except one issue.
- whenever I try to power off the device (hold the power button till prompted to turn off), it'll power off then it'll power itself back on after 3 seconds. I did a hard reset to see if that would fix anything but it didn't. The only way to keep the phone off is to take out the battery. But once I put the battery back in, it'll power on by itself.
im having the same issue on my old tilt. i took it apart. and still no luck . no visible damage, gonna clean everything and put it back together.
was this problem ever solved. sorry for bumping an old thread. But this is my same issue.
Hey don't worry about bumping an old thread. I meant to do the same when I got my phone fixed.
Turns out it was the sync connector that had damage. I sent it to PPC Techs for this service and it made it like new. I never tried to take it apart, but I could only assume that at some point in time, one of the pins in the connector became separated from the motherboard.
thats what it looks like to me. i have it narrowed down to the board with the usb connector. but not sure yet. How much was that service. i would replace it my self if i can find that part at frys today.
Service was $80, and then you had to pay shipping both ways. I had looked into replacing it myself, but my small electronic skills aren't good enough for me to risk it on a pricy phone. I remember seeing the connector part somewhere online for $40 I believe, but I can't remember where though.
But PPC Techs had it repaired in less then 24 hrs after receiving it. And they did a great job. It feels more solid then when I had originally bought the phone.
Hi, every time I charge my phone It's very dificult to use, because it turns really sensitive I suppose.
It's almost impposible to write an SMS, because the letters I haven't even touch appear on screen by them self. Or it starts jumping back and forward in the menus. It's difficult to select an icon.
I just have to disconnect it from charger so that I can do anything.
Does any one have this issue? and how did you solve it.
jemop said:
Hi, every time I charge my phone It's very dificult to use, because it turns really sensitive I suppose.
It's almost impposible to write an SMS, because the letters I haven't even touch appear on screen by them self. Or it starts jumping back and forward in the menus. It's difficult to select an icon.
I just have to disconnect it from charger so that I can do anything.
Does any one have this issue? and how did you solve it.
Click to expand...
Click to collapse
I remember someone had this issue with HD2 when he was using a custom charger (not the original one)
If you are using the stock charger and you still have this problem, then you might wanna send your device back to service center, since i certainly don't have this problem.
Shu. said:
I remember someone had this issue with HD2 when he was using a custom charger (not the original one)
If you are using the stock charger and you still have this problem, then you might wanna send your device back to service center, since i certainly don't have this problem.
Click to expand...
Click to collapse
What he says. No issue using my own HD7 while charging, although I'm using a cheap third party charger. But definitely try it with the charger that came with your phone. If no joy, you have a faulty phone and should take it back.
Hey guys i just bought a nook color and had it shipped to my country but i think i am already regretting it now.
The touch screen starts behaving very weird randomly at any times, it automatically registers touches and keyboard automatically typing own it own, and what ever i touch just goes straight to hell and this continues as long a i don't lock and unlock it again.
Even when i am reading it automatically starts zooming.
I was think about rooting it and installing a custom Rom, will that fix the problem? because giving it back to B&N is not an option for me.
Also i don't have screen guard, and the screen is always smudged with fingerprints, can that trigger this sort of behavior?
I'm using mine in Australia and have a similar problem but only when using the supplied USB cable to charge it.
I've heard stories about faulty USB cables which might be the case as I don't have this problem when I use the cable for my desire. The problem with this is that the cable isn't long enough for practical use and the supplied cable apparently has extra pins which would explain why it still discharges (although slower) when using my desire micro USB cable.
For now I'm limited to only using my nook without the cable plugged in but I'm thinking about finding another cable as sending it back to B&N and then paying to ship it back here isn't really a viable option.
Let me know if you figure something out though.
Well the one with usb cable is a known issue and u can still use it otherwise, mine just happens randomly at any time, its almost unusable.
Does installing a custom rom help?
It wouldn't hurt to try. I know some kernals make changes to the touchscreen sensitivity but I don't know whether that would apply to your problem or not. A nook is very easy to un-root anyways so as far as I know (and don't quote me on this), you should be able to return it if you absolutely have to.
Don't give up though. I'm loving mine and for the price it's an awesome little accessory when it works.
Hi,
Make sure to clean the touch screen - last night I had a different looking
smudge on my screen that was causing huge problems - as soon as I cleaned
it off, back to normal. Are you in a humid location? Condensation will cause
problems too.
Also you may want to search for 'calibrate' in the forums, there is a way to
recalibrate the touchscreen sensitivity, I believe that this is mostly for
low sensitivity at the corners though.
Here are two links I found:
http://forum.xda-developers.com/showthread.php?t=943358&highlight=calibrate
http://forum.xda-developers.com/showthread.php?t=934500
Good luck!
Peter
My touch screen acts up as well. I turn the screen off for a couple minutes to "reset" it. It will work OK for a little, then it goes back to wonky.
Hey guys i finally found a solution to this problem, well my touch screen is behaving normally when its not not connected to the power cable. I hope thats a solution good enough for you.
Just go to
h**p://nookdevs.com/Recalibrate_the_NookColor_touch_screen
I tried all the custom roms but that didn't help very much, so i tried this on CM7
and so far my screen is giving totally normal tests results when not plugged in and lets hope that it stays that way.
My daughter had a similar wonky-screen problem when she plugged in a particular set of portable music player speakers. Not another pair she has, just that one.
And I was able to replicate it on my nook. It wasn't specific to her nook.
okay, it seems that my excitement didn't last that long but
After a lot of testing, it turned out that the only problems was my oily or moist fingers.
so i got a screen guard and tested it for more than two hours and i haven't had any problems yet. So even if i do see that happening again, once in two hours is not that bad.
rigy73 said:
okay, it seems that my excitement didn't last that long but
After a lot of testing, it turned out that the only problems was my oily or moist fingers.
so i got a screen guard and tested it for more than two hours and i haven't had any problems yet. So even if i do see that happening again, once in two hours is not that bad.
Click to expand...
Click to collapse
I think I'll try this cause I have oily fingers as well and I'm getting the wonky screen issue while NOT plugged in as well.
rigy73 said:
Hey guys i finally found a solution to this problem, well my touch screen is behaving normally when its not not connected to the power cable. I hope thats a solution good enough for you.
Just go to
h**p://nookdevs.com/Recalibrate_the_NookColor_touch_screen
I tried all the custom roms but that didn't help very much, so i tried this on CM7
and so far my screen is giving totally normal tests results when not plugged in and lets hope that it stays that way.
Click to expand...
Click to collapse
I'd add my vote to this link...worked for me:
http://nookdevs.com/Recalibrate_the_NookColor_touch_screen
Assumes you have ADB working via USB or wireless
Since the last few days I've been getting some strange issues with my touchscreen. Sometimes parts of the screen (or the full screen) do not respond, and even the softbuttons are affected. When I take the phone out of my pocket, it either responds normally (I use pattern lock) or tries to use the emergency dialer or emergency contacts, and sometimes even tries to call a number from the emergency dialer (number 2 and luckily not 112..)
When in the launcher, it sometimes opens an app (like my calendar) and slowly scrolls either sideways or vertically. Turning the screen off and on again once or twice usually solves it for a (short) while.
I've already read some threads about it and ruled out the following causes:
The phone is not connected to any charger when this happens.
It still happens after cleaning the screen (just with a cloth, no liquids)
It still happens after disabling CPU Tuner. I didn't overlock the system, but used some custom power settings and different governors which apparently can also affect this behaviour.
The battery is still original since nowadays I prefer to use external chargers instead of buying a big battery for every new phone
The only things that changed recently are:
I installed the OwnCloud app, but that doesn't seem related.
We moved to another office building, in which the carpet generates more static electricity.
I gained some weight which may put a bit more pressure in my pant pockets than before
It started happening a few days ago, after using the .215 ICS leak for a few weeks without issue. I seem to get the problem less at home than I do at work, which makes me think it's either the static electricity or CPU governor (since battery percentage is lower by the time I get home again, so it might use a different governor). However, I've been using CPU Tuner for quite some time before this issue started, and the issue persists after disabling it.
So I am guessing it's any of the following causes:
Static electricity
Keeping the phone in my pant pockets which may put some pressure on the screen
A problem with the battery or screen somehow (moisture?)
Some other hardware issue
Some software issue
Does anybody have any tips or other ideas about this? Thanks in advance.
Edit: I enabled some development options to show touch pointer location (white dot) and trails. Screenshot added. Phantom touches seem to be focused in the bottom center part of the phone, which is probably around where I grap it when I take it out of my pocket. Trails usually disappear the next time you touch the screen, but in this case the trails kept growing / adding. I made some real swipes (upper half of the screen) and they 'stuck' without the phone responding to them (the application did not scroll) due to the parallel phantom touches in the bottom. In this case the phantom touches blocked my real input, in other cases they cause some behaviour (scrolling etc.). However, sometimes when the screen is not responding, there are no phantom touches visible in this display mode.
Edit 2:The no-touch input problem seems to be 'triggered' most of the time I open the keyboard. Sometimes this is followed by the phantom touches, but usually they start occuring in the portrait mode lock screen.
Sjaakbanaan said:
Since the last few days I've been getting some strange issues with my touchscreen. Sometimes parts of the screen (or the full screen) do not respond, and even the softbuttons are affected. When I take the phone out of my pocket, it either responds normally (I use pattern lock) or tries to use the emergency dialer or emergency contacts, and sometimes even tries to call a number from the emergency dialer (number 2 and luckily not 112..)
When in the launcher, it sometimes opens an app (like my calendar) and slowly scrolls either sideways or vertically. Turning the screen off and on again once or twice usually solves it for a (short) while.
I've already read some threads about it and ruled out the following causes:
The phone is not connected to any charger when this happens.
It still happens after cleaning the screen (just with a cloth, no liquids)
It still happens after disabling CPU Tuner. I didn't overlock the system, but used some custom power settings and different governors which apparently can also affect this behaviour.
The battery is still original since nowadays I prefer to use external chargers instead of buying a big battery for every new phone
The only things that changed recently are:
I installed the OwnCloud app, but that doesn't seem related.
We moved to another office building, in which the carpet generates more static electricity.
I gained some weight which may put a bit more pressure in my pant pockets than before
It started happening a few days ago, after using the .215 ICS leak for a few weeks without issue. I seem to get the problem less at home than I do at work, which makes me think it's either the static electricity or CPU governor (since battery percentage is lower by the time I get home again, so it might use a different governor). However, I've been using CPU Tuner for quite some time before this issue started, and the issue persists after disabling it.
So I am guessing it's any of the following causes:
Static electricity
Keeping the phone in my pant pockets which may put some pressure on the screen
A problem with the battery or screen somehow (moisture?)
Some other hardware issue
Some software issue
Does anybody have any tips or other ideas about this? Thanks in advance.
Edit: I enabled some development options to show touch pointer location (white dot) and trails. Screenshot added. Phantom touches seem to be focused in the bottom center part of the phone, which is probably around where I grap it when I take it out of my pocket. Trails usually disappear the next time you touch the screen, but in this case the trails kept growing / adding. I made some real swipes (upper half of the screen) and they 'stuck' without the phone responding to them (the application did not scroll) due to the parallel phantom touches in the bottom. In this case the phantom touches blocked my real input, in other cases they cause some behaviour (scrolling etc.). However, sometimes when the screen is not responding, there are no phantom touches visible in this display mode.
Edit 2:The no-touch input problem seems to be 'triggered' most of the time I open the keyboard. Sometimes this is followed by the phantom touches, but usually they start occuring in the portrait mode lock screen.
Click to expand...
Click to collapse
clean you phone with an air duster than a alcohol swab make sure you dry it quickly and use 72% not 90%. make sure you get the corners... get a screen protector and apply that as well. then sbf to 217... and wipe data,,,, that should work.
if not it could be the ribbon cable,,, it may be frayed...
how to fix
http://forum.xda-developers.com/showthread.php?t=1584260
where to get the part
http://cellphone-repair-shop.com/motorola-droid-4-lcd-screen/
myfishbear said:
clean you phone with an air duster than a alcohol swab make sure you dry it quickly and use 72% not 90%. make sure you get the corners... get a screen protector and apply that as well. then sbf to 217... and wipe data,,,, that should work.
if not it could be the ribbon cable,,, it may be frayed...
how to fix
http://forum.xda-developers.com/showthread.php?t=1584260
where to get the part
http://cellphone-repair-shop.com/motorola-droid-4-lcd-screen/
Click to expand...
Click to collapse
Thank you, let me try that. Couldn't find the right alcohol pct. so I'd have to use some generic screen cleaning liquid, would that be okay as well?
My screen was having issues too. So I turned the dot thing on from the dev part as well. The dot seems to freeze as I'm opening my keyboard. And the dot stays frozen in place until I close the scree again. Any ideas on how to fix it? Also if the screen is open and I touch a spot nothing happens, but then when I close the screen it will sense correctly where I touched while it was open.
Sounds like the same problem, so I'm getting the feeling it might be due to the connectors rather than the screen digitizer itself. After cleaning it, I didn't have any issues for a while, but they started occurring again now.
The replacement part is not available right now, a bit expensive, and excludes the price for the required tools which I don't have yet. Warranty may be tricky as I didn't get my phone from Verizon directly. So if it turns out to be a connector issue I will say goodbye to the Droid family and just get another non-QWERTY phone.. at least until Motorola starts selling them (as 'Milestone' since 'Droid' is a Verizon brand) in Europe again. The Droid 4 is the best phone I ever had, this is potentially making it unusable for me though. Glad I didn't order a Lapdock yet!
Motorola will repair your phone for 168... out of warranty and all... I found this cheaper and easier then fixing it myself and guaranteed done right in 5-7 days..
Sent from my DROID4 using xda app-developers app
Mine is still within the one year warranty. So I want to send it in. But I'm afraid they will check for the root stuff and they will consider voiding my warranty because I was rooted. I unrooted and did a factory reset to see if it would fix the issue. So this is my only chance left. I heard clearing the data wouldn't remove the qe process they use to know that I'm rooted. So I'm not sure if its worth the chance.
Flash SBF restores everything to my knowledge. No way to see what happened before the SBF flash.
I read in the original post for the DROID 4 ICS root tool that a sbf will not remove the part that says you were rooted at one point. I checked that first. An sbf flash is really easy. I was really hoping that it would work.
they dont take the time to check that stuff... if you sbf they wont know a thing...
bty found what u need on the cheap
Motorola DROID 4 XT894 Flex Cable Ribbon 27$
http://www.ebay.com/itm/Motorola-DROID-4-XT894-Flex-Cable-Ribbon-/150849219594
If they don't check it then why should I even bother? Does an sbf change something a factory reset doesn't? I've already reset it. I'll look into the fix though. It will depend on if I have the tools to do it or not.
SBF/fastboot will revert rom changes.
About that ribbon cable how would that work as the lcd is fused to the cable?
The Old One said:
SBF/fastboot will revert rom changes.
About that ribbon cable how would that work as the lcd is fused to the cable?
Click to expand...
Click to collapse
Cant be... it is glued in place and has connectors... how else could he sell you the cable by itself... http://www.ifixit.com/Teardown/Motorola-Droid-4-Teardown/7759/1
Just to weigh in on the whole root checking thing, SBFing or fastbooting back to stock DOES NOT remove evidence of root. qe still picks it up somehow in stock recovery.
That being said, they cannot void your hardware warranty for software modifications, it's the law (in the U.S.)
Of course, if you somehow softbrick your phone, they have no obligation to help you.
Edit: Just to clarify, I tried this myself just this morning. Full SBF back to stock + a factory reset, and qe shows 0/1, which indicates currently unrooted but previously rooted. No idea how their security works, but it does.
podspi said:
Just to weigh in on the whole root checking thing, SBFing or fastbooting back to stock DOES NOT remove evidence of root. qe still picks it up somehow in stock recovery.
That being said, they cannot void your hardware warranty for software modifications, it's the law (in the U.S.)
Of course, if you somehow softbrick your phone, they have no obligation to help you.
Edit: Just to clarify, I tried this myself just this morning. Full SBF back to stock + a factory reset, and qe shows 0/1, which indicates currently unrooted but previously rooted. No idea how their security works, but it does.
Click to expand...
Click to collapse
your right but most ppl dont inspect the phone that hardcore... it takes time, and time is money
Yes
Sent from my DROID4 using xda premium
myfishbear said:
your right but most ppl dont inspect the phone that hardcore... it takes time, and time is money
Click to expand...
Click to collapse
I agree it's probably not anything most people need to worry about... I still plan on sending my D4 in before the warranty is up, I've been having terrible wifi + 4G drops, even on stock (that's why I fastbooted in the first place)
I am a bit nervous though, because I've heard horror stories about Moto replacements. That being said, if Ops phone is under warranty, I'd send it in rather than trying to repair it. If it isn't under warranty, then I'd go for the flex cable, the Moto phones are built well and reasonably easy to work on.
Sent from my Galaxy Nexus using xda app-developers app
I probably have some kind of warranty with the seller, not with Moto directly as I have no way of obtaining a QWERTY phone from them (they don't sell those in Europe for some reason). But I really can't miss my phone for an extended period of time, so I'd either need to switch to an old one while I'm waiting, or get a new one.
Since I don't have the tools available to open the phone properly and I don't want to spend any more money on this thing, I'll probably sit it out until it breaks. For now, switching the screen on and off one or two times seems to 'solve' it.
Sjaakbanaan said:
I probably have some kind of warranty with the seller, not with Moto directly as I have no way of obtaining a QWERTY phone from them (they don't sell those in Europe for some reason). But I really can't miss my phone for an extended period of time, so I'd either need to switch to an old one while I'm waiting, or get a new one.
Since I don't have the tools available to open the phone properly and I don't want to spend any more money on this thing, I'll probably sit it out until it breaks. For now, switching the screen on and off one or two times seems to 'solve' it.
Click to expand...
Click to collapse
all u need is a $0.60 guitar pic and a t5 screwdriver(can find at home improvement store). none of those silly tools they try to sell you help that much
myfishbear said:
all u need is a $0.60 guitar pic and a t5 screwdriver(can find at home improvement store). none of those silly tools they try to sell you help that much
Click to expand...
Click to collapse
I still have tons of guitar picks so I just ordered a Torx set for this and future problems.. hope that pushing the connector around a bit can solve it already.
Had my Nexus 6 for 4 months now - originally had it on stock for a couple of months, it would constantly power off, usually when battery was less than 20% or when trying to access the stock camera or random apps.
So to try and resolve the issue I rooted the device and have now tried practically every ROM available and still have the same problem
Currently running SaberMod 5.1 with Vindicator kernel and the problem still happens.
Tried PA, CM12, PAC, Vanir, Chroma, Euphoria, LiquidSmooth, Terminus....you name it I've tried it.
Will probably be returning it to supplier but before I do would like to know if anyone has had similar issues - is this because of a bad batch of Nexus 6 phones? I guess it's hardware/battery related - but wondered if any software fixes were available?
I have started to face the same problem, mine shuts off usually below 10% but it's only a month old, so disappointed with nexus 6,not only was it effing expensive, it's not the premium device that Google boasted about with so many bugs, which include the speaker crackles and random shutdowns
Totally agree, why pay for a premium device to be plagued with problems?
I was going to try and find if there was a fix but might just return the device.
Really disappointed I expected a lot better for such a high end device.
FWIW, I've had the 6 since November 26th and don't have any issues. I'm sorry you've had issues but that doesn't mean the whole lot is bad. RMA and get a new one. There are issues with every device after it's launched, go to any forum and you'll see what I mean. You can't label the whole line defective just because of a few isolated problems.
I wasn't suggested all Nexus 6 devices were faulty, I was querying whether or not there is a faulty batch, as this is definitely an issue and seems others are havin g it too.
Seems as if the battery dies at certain times and when using apps such as the camera.
Will definitely be returning it now
thx1971 said:
I wasn't suggested all Nexus 6 devices were faulty, I was querying whether or not there is a faulty batch, as this is definitely an issue and seems others are havin g it too.
Seems as if the battery dies at certain times and when using apps such as the camera.
Will definitely be returning it now
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I had the same problem as well (especially when I used the camera), and I believe that there was a batch of phones made in December and early January that had a bad batch of batteries. I am only speculating this because when I called into Motorola support, they asked me when I bought my phone (I bought it at the end of December and received it the first week of January), and then they asked me if I had a bulging back issue as well. If you search around this forum and other places on the internet, quite a few people who bought the N6 in December had issues relating to power or the physical battery in one way or another.
Motorola and Google acknowledge that there is an issue with the batteries in some of the Nexus 6 phones, and when I sent my device back to Motorola, they sent me a replacement device without issue once they looked the phone over.
Diocat said:
I had the same problem as well (especially when I used the camera), and I believe that there was a batch of phones made in December and early January that had a bad batch of batteries. I am only speculating this because when I called into Motorola support, they asked me when I bought my phone (I bought it at the end of December and received it the first week of January), and then they asked me if I had a bulging back issue as well. If you search around this forum and other places on the internet, quite a few people who bought the N6 in December had issues relating to power or the physical battery in one way or another.
Motorola and Google acknowledge that there is an issue with the batteries in some of the Nexus 6 phones, and when I sent my device back to Motorola, they sent me a replacement device without issue once they looked the phone over.
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Thanks for getting back to me with this - I guessed there was an issue but didn't want to return the phone unless I was totally sure, so thank you again for clarifying this.
I am not happy to be returning it but looks like this is my only option.
I have the very same problem with my N6 bought in December 2014. Have tried factory reset multiple times without luck. I just gave it for service. The guy there said they would try reflashing the firmware and if that doesn't work I'll be given a replacement. I'm from India btw.
I'm having a similar problem.. I could have 100% charge, take a picture and the phone will shut off and tell me it's dead when trying to turn it back on. After waiting about 2 minutes, it will attempt to boot. It goes through the whole "Optimizing apps 1/xxx" thing, then goes to "Finishing boot" and shuts off again, and repeat. The phone will not fully boot until it's plugged in. Also the phone is acting sluggish. This started on Euphoria ROM, but I since have flashed stock 5.0.1 and locked the bootloader, then accepted the OTA to 5.1. The issue still persists with stock, and factory resetting a few times after the fact.
I also noticed the back cover is lifting away from the frame of the phone, so the battery is probably swelling.
On a bright note, I've contacted Motorola and described this issue, plus a couple of more I'm experiencing (burn-in, odd sounds when the phone vibrates) and I'm now waiting on my replacement phone with no questions asked.
Here's a screenshot of the battery issue (36 minutes of Screen-on time)
drkboze said:
I'm having a similar problem.. I could have 100% charge, take a picture and the phone will shut off and tell me it's dead when trying to turn it back on. After waiting about 2 minutes, it will attempt to boot. It goes through the whole "Optimizing apps 1/xxx" thing, then goes to "Finishing boot" and shuts off again, and repeat. The phone will not fully boot until it's plugged in. Also the phone is acting sluggish. This started on Euphoria ROM, but I since have flashed stock 5.0.1 and locked the bootloader, then accepted the OTA to 5.1. The issue still persists with stock, and factory resetting a few times after the fact.
I also noticed the back cover is lifting away from the frame of the phone, so the battery is probably swelling.
On a bright note, I've contacted Motorola and described this issue, plus a couple of more I'm experiencing (burn-in, odd sounds when the phone vibrates) and I'm now waiting on my replacement phone with no questions asked.
Here's a screenshot of the battery issue (36 minutes of Screen-on time)
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Click to collapse
Almost exactly what happened to mine: http://forum.xda-developers.com/nexus-6/help/refused-repair-moto-uk-device-rooted-t3077271/page2
TL;DR:
Dear xxx,
Thank you for contacting Motorola.
I have now heard back regarding your Nexus 6 unit. After carrying out the initial repair the engineers at our repair centre then discovered a more serious fault with the battery on the phone as it started to swell during their testing.
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So if your phone is randomly shutting down when their is plenty of battery, and/or does the optimising 0/xxx apps at start up - get ready to RMA because you don't want a swelling battery and a possible explosion/fire...
I've submitted the device to their service centre and awaiting replacement.
Sent from my iPhone using Tapatalk
My device has been returned and will be replaced, no questions asked, as it is a recognised faulty phone.
So to re-iterate, all I was wanting to clarify was if there was a bad batch of Nexus 6 phones and whether or not mine could be one of them - and it looks like that seems to be the case.
I wasn't in any way saying the whole line of phones are bad but it's good to clarify that there is a bad batch out there and the suppliers are willing to replace them
Same exact symptoms
100% charged phone. Start doing something...anything...and it just blanks off. No warning. On startup, it does the app optimization, all the wifi passwords are reset, and unless it is plugged in, it will probably restart before optimization completes.
I had the google nexus case with stand, and didn't notice anything, but after removing the case, the base is noticeably bulging in the center but not at the top and bottom.
For $800, my even with a repaired phone which I hope rectifies the issue, my expectations are higher for a flagship google phone that I paid full price for. This is indeed either a design or manufacturing defect of the piece part or he assembly if it has to do with the charging process...IMO
rocket808 said:
100% charged phone. Start doing something...anything...and it just blanks off. No warning. On startup, it does the app optimization, all the wifi passwords are reset, and unless it is plugged in, it will probably restart before optimization completes.
I had the google nexus case with stand, and didn't notice anything, but after removing the case, the base is noticeably bulging in the center but not at the top and bottom.
For $800, my even with a repaired phone which I hope rectifies the issue, my expectations are higher for a flagship google phone that I paid full price for. This is indeed either a design or manufacturing defect of the piece part or he assembly if it has to do with the charging process...IMO
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Yes on all points there. The random turn off when doing anything, app optimisation (very long) wifi passwords gone (very annoying) and restart again while optimising. And the resultant swelling battery..
It seems very few of us have experienced this, thankfully, but very worrying, I certainly wouldn't get another moto device after this.
Sounds like the very common battery calibration problem, which can be reset by following a set of instructions in the bootloader. Look around for them.
Bumping this as I think I've found the root cause of this problem. Are you guys using Google Fit? The replacement that I got was working fine till two days ago when I initialized/started using Google Fit. Device turned off twice. Then I disabled the app and the shutdown hasn't happened till now. If you guys are using Google Fit, try disabling the app and monitor it for a couple of days.
Well I managed to get a replacement phone from GiffGaff and guess what - same issue again!
Battery overheats, crashes on Camera App, resets WiFi, random app crashes
Have tried several ROMS including Android M to see if there is an improvement but unfortunately not - will try disabling Google Fit now and see if that helps but so far I'm really disappointed.
This device is supposed to be top of the range flagship Google model but for me it is a resounding fail.
I have got the same problem , but i cracked the top of my screen when i had the phone after a month , when i called Motorola they said they could take to repair but would cost £120 to fix screen as they cant send back with screen damage. Really frustrating as i know the screen isn't the fault. Anyone got any ideas ?
I know this is an old thread but I've had my nexus for quite a while and it just started doing this when I flashed a 7.1.2 rom. Went back to complete stock and still have the issue. I noticed on the 7.1.2 roms that the battery wouldn't read correctly on the indicator and now back on stock it reads correctly but still crashes. I think the battery may be dying or be damaged after almost 2 years.
goinovr said:
I know this is an old thread but I've had my nexus for quite a while and it just started doing this when I flashed a 7.1.2 rom. Went back to complete stock and still have the issue. I noticed on the 7.1.2 roms that the battery wouldn't read correctly on the indicator and now back on stock it reads correctly but still crashes. I think the battery may be dying or be damaged after almost 2 years.
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Boot into fastboot, find bootloader logs and hold power for ~10seconds (till it resets by itself), best done on full battery, may help, if not you can try to calibrate the battery (requires root tho). If all this fails only thing left is to change the battery. Takes about 20mins and costs like 20-25usd (easy to do by yourself