Hi guys,
I'm new to this forum so I'll try to make the issue I am addressing as clear as possible.
I bought this phone for around a month now and I was quite shocked to notice the problem with my screen. Basically, it is functioning perfectly well. However, I noticed an issue while I was using my phone in the dark to check my facebook. While it was loading pictures, the screen black out and I seem to notice " cracks" appearing. I went to the service centre for a check but I was told that my phone is perfectly okay. Still in disbelief, I tried to somehow "test" my phone in the dark again. I noticed that those "cracks" appear only when the phone is booting up i.e unlocking the phone or when the phone is about to light up and they can only be seen in the dark. I'm really not sure whether it is a hardware problem with the LCD or otherwise. I would appreciate if you guys could provide me with advices.
Thank you!
Yevdokiya said:
Hi guys,
I'm new to this forum so I'll try to make the issue I am addressing as clear as possible.
I bought this phone for around a month now and I was quite shocked to notice the problem with my screen. Basically, it is functioning perfectly well. However, I noticed an issue while I was using my phone in the dark to check my facebook. While it was loading pictures, the screen black out and I seem to notice " cracks" appearing. I went to the service centre for a check but I was told that my phone is perfectly okay. Still in disbelief, I tried to somehow "test" my phone in the dark again. I noticed that those "cracks" appear only when the phone is booting up i.e unlocking the phone or when the phone is about to light up and they can only be seen in the dark. I'm really not sure whether it is a hardware problem with the LCD or otherwise. I would appreciate if you guys could provide me with advices.
Thank you!
Click to expand...
Click to collapse
welcome to our f**cked screens club http://forum.xda-developers.com/showthread.php?t=1336187
Related
My Tilt was working fine while I was listening to music over my bluetooth headset. Suddenly the display went black and I am not able to get it back. I cant even see the startup screen with the AT&T logo. The phone is working perfectly fine and I am able to play music, send and receive call and connect it to my PC and see the display on my computer through MyMobiler. One thing I noticed is that I can see very very feeble display on my screen without any colors. I ordered a replacement screen and placed it on my own but still the same behavior. I cant go to AT&T as it got an unlocked phone and have voided the warranty since I opened it to replace the screen.
Any help or guidance from experts of this forums would be really appreciated.
Thanks,
Shashank
You probably tried this already, but just incase....but did you try to turn up the backlight setting (Settings->System->Backlight) and see if that made any difference?
scowltura said:
You probably tried this already, but just incase....but did you try to turn up the backlight setting (Settings->System->Backlight) and see if that made any difference?
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Click to collapse
I tried it already but it dint help. Also the display setting take effect only once yo phone has crossed the startup screen. Dont know why I am not getting any display even on the very first startup screen.
Sounds like a bad backlight
No solution yet
Me and another guy are going through the same thing. So far, no answer has been found to our problem. I also bought this phone thinking all it needed was a new screen, come to find out after I replaced it that it was doing the same thing. It seems like this problem only effects a very small percentage of Kaiser users.
Hi Guys, the home screen (and all other screens on the phone) flicker and fizz on my HD7. It comes and goes. It started doing it yesterday and a reboot fixed it, but its come back today. It even got to the point where I could not unlock the phone because I couldn't see the keyboard on the screen. The whole screen was black. I eventually managed to unlock the phone because I remembered the location of the keys, but its a bit weird. The only thing I have installed recently is the Faceboot app. I think I'll remove that to see if it makes a difference.
Video here http://www.youtube.com/watch?v=uV2rREcoiOQ
Not sure whats going on with youtube, but I recorded another one here http://www.youtube.com/watch?v=_XDcA7c2Rb0
If it doesn't work, try again in an hour or so... hopefully youtube will have pulled its finger out by then and finished processing the vid!
Here's another vid of the keyboard going mad in the messaging screen... hohum..
http://www.youtube.com/watch?v=goFLPT9UcCM
If you press the volume buttons when it happens, it seems to fix it (well it did for me the one time I got to try it).
Gordon.
mictho100 said:
Hi Guys, the home screen (and all other screens on the phone) flicker and fizz on my HD7. It comes and goes. It started doing it yesterday and a reboot fixed it, but its come back today. It even got to the point where I could not unlock the phone because I couldn't see the keyboard on the screen. The whole screen was black. I eventually managed to unlock the phone because I remembered the location of the keys, but its a bit weird. The only thing I have installed recently is the Faceboot app. I think I'll remove that to see if it makes a difference.
Video here http://www.youtube.com/watch?v=uV2rREcoiOQ
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Click to collapse
What were you doing before this happened??
Absolutely nothing! I literally just press the power button to turn on the screen to login to the phone (note: Im not booting, the phone is only asleep) and the issue is there. Its doing it by itself. As far as I can trace back my steps there could be two causes I can think of. Though these might just be a coincidence obviously. I installed the Facebook App (which is now removed) and I changed the wallpaper to a photo I took with the phone's camera. Not exactly 'hacking'.... I removed the Faebook app and changed the wallpaper and rebooted the phone. Its been OK since yesterday, but we'll have to wait a bit longer to see whether it returns. The keyboard bit is especially funky, as its a pain to type anything when all the keys are flashing randomly....
This has happened about 3 times to me -- always when I'm running some fairly intensive UI operations - scrolling around the Zune hub, the marketplace. Could be a coincidence, I guess.
check this out
http://social.answers.microsoft.com...7/thread/a67013c6-5e38-47ac-a486-495e8b1dbdac
+1 (HD7) Happened a couple of times (wasn't doing anything special).
happens to me from time to time.. sometimes itll go away or i just reboot the phone.
it seems to happen when im doing a lot of things, i figure its just early glitches in the software
I've had both of these glitches today (the flickering home screen and the bizarre looking messages app), and I only bought the new handset yesterday. I know it's early days for WP7, but I really would have hoped there'd be some degree of stability.
Anyway, regardless of what I think, I'd appreciate the ability to terminate an application myself since this would appear to be related to a process not releasing the screen completely. Can't do it at the moment, but I hope Microsoft can give us that capability in the first service release.
Similar Problem
Hey,
I've watched the Youtube videos that were posted and my problem is similar but worse, the screen doesn't just flicker it turns into a kind of trail when I scroll up and down on the home page. So for example my top two tiles are Phone and Messaging, when this happens I get partial images of those two tiles up and down the screen.
I'm not sure whether this is just a software issue or whether its worth returning now while its still relatively new and getting a new one.
I will see if I can find the photos I took on another phone and post them.
Any thoughts will be gratefully received.
Many thanks,
Jess
Hi Guys,
Sorry to drag up an old thread but I work for a major UK Network in the technical team and I've had a few customers reporting this fault on their HD7's. I'm just interested to see the general consensus of users and whether they have suffered this issue be it intermittently, constantly or even just once or twice. I'm also interested in whether there are any temporary solutions to the problem. I may be able to raise this further with HTC although from the looks of it, there are numerous cases open regarding this complaint. The puzzling factor is it only seems to affect the HD7 and not other WP7 handsets.
Thanks in advance.
Just once for me. What I noticed about it when it happened, was that it reminds me of the gleen flicker on the xbox360 when you power it off.
I get my screen completely garbagging maybe twice a week, reboot cures it. I suspect a firmware glitch which I'm hoping Nodo will cure.
lynxboy said:
Hi Guys,
Sorry to drag up an old thread but I work for a major UK Network in the technical team and I've had a few customers reporting this fault on their HD7's. I'm just interested to see the general consensus of users and whether they have suffered this issue be it intermittently, constantly or even just once or twice. I'm also interested in whether there are any temporary solutions to the problem. I may be able to raise this further with HTC although from the looks of it, there are numerous cases open regarding this complaint. The puzzling factor is it only seems to affect the HD7 and not other WP7 handsets.
Thanks in advance.
Click to expand...
Click to collapse
As you imply, this is a known issue. Its also been fixed already by HTC in a subsequent firmware which football has made available on another thread. For those not comfortable with flashing the firmware manually the updated firmware will be included in the NODO update.
A post in this thread http://forum.xda-developers.com/showthread.php?t=1003919&page=2 confirms that the firmware is updated once Nodo is applied to a handset - 2250.09.16901.401 to be exact.
I manually flashed firmware 2250.09.16803.206 to my device which fixed the video issues.
Seems rather telling that you have come to XDA-devs rather go through your carriers formal business ties to HTC??
Hi dear XDA members,
I have some problem about my Note 5. I bought my phone 17 days ago. It is genuine. I was walking. And weather was sunny. I opened my phone and tried to call someone. Brightness was %100 (manual). I saw, Light Sensor worked (more Brightness). And Promixity Sensor worked too. Because, I was speaking with friend. I finished my call then I looked the screen:
What the….. Screen turned a green, purple, pink, black, gray, navy blue hue. I shocked and I got screenshot, then restarted Note 5. I check the screen when restarted. It was okay. I opened the screenshot for check it too. SS was ok too. This is my 1st problem. And i didn’t see this again.
Now, a 2nd problem in same day:
I’m using Swiftkey app with gray keyboard theme. I was chatting with friend. I called him (weather was sunny again) and turned back to keyboard.
What !? Gray keyboard turned a greenish hue. And I check my wallpaper (i was gray too). Its bottom lines turned a greenish hue too. Then I restarted phone and problem finished again.
Later, I called Customer Service Representative of Samsung. I explained all problem. She told me: “Format your phone. If problem isn’t finish, bring phone to service.”
Then, I formatted phone. Tested it many time. And there is no problem for 6-7 hours. BUT… I got the problem again. But I found some interesting tips to check the problem.
1. I checked *#0*# . And everyting is okay.
2. I opened my wallpaper in “Gallery” . And bring its top line to bottom line. So, gray was gray. But wallpaper’s bottom line was greenish on desktop. So, i think this isn’t Screen Panel problem. Looks like graphic bug. (Btw, notification bar's background was greenish too.)
3. I tried to active Light Sensor without “Calls” . And there is no problem about colors. Only in “Calls” . Looks like graphic bug with “Calls”
4. I didn’t restart my Note 5 when i got the problem again. I tried to lock off / lock on. And I saw: Screen turned to normal.
So, friends.. I think i will bring phone to service for research this problem. But I’m not sure. Problem looks like software bug. OR HARDWARE ? And maybe GPU problem ? (I didn't get problem in games, apps, etc.) I’m Confused…
Please help me. Must i go to service ? Or wait for new update etc.
P.S: My English isn’t so good i think. Thanks for understanding and helps.
Is my topic visible ? I'm new in forum.
Since this is a defect in their part, it should be covered under warranty. Just send it in, it is most likely a problem with the GPU or other component if even a format didn't fix it. If it was a software bug, the problem would be more widespread. It should be free of charge though because it isn't due to your use
Brinith said:
Since this is a defect in their part, it should be covered under warranty. Just send it in, it is most likely a problem with the GPU or other component if even a format didn't fix it. If it was a software bug, the problem would be more widespread. It should be free of charge though because it isn't due to your use
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Click to collapse
Thanks for reply mate. I called customer service representative again. He told me: "If your phone is defective, we'll give you new Note 5 or you can take your money back. This is for new purchased phone (in 1 - 30 days)"
I will bring phone to service tomorrow. But I will be sad, if they tell me "it is software problem." I don't want to give my phone for nothing. But I don't have another way.
TY again.
Hi again mates !
I got the phone from service yesterday. They found nothing (very funny).
I spoke with employee :
* M = Me
* E = Employee
M: Did you open the phone's case for check the problem ?
E: No, I can't open the phone. This is risky.
M: So, How did you understand there is no problem ??
E: I think you used the phone as obsessively.
M: Wait. Did you tell me "obsession" ? I saw the problem with my eyes !
E: Mr. Cpt. Price, I mean: Don't care about it. Just use the phone. I used your phone for test. I saw nothing. You must take a video if you see problem. So, we can send it to SAMSUNG as proof.
M: You are very funny. I saw truth today. I saw Samsung's quality. Give me my phone.
So, guys I got the phone. And I'm using it with %98 brightness on a sunny day. So, there is no problem for now. I took that problem with %100 brightness on a sunny day. If i get that problem, I press lock off / on button. And problem is being finished.
I think I won't send it to service again. I won't spend my time for nothing. Sad but true: Apple is better than Samsung about satisfaction of service.
I will use the phone and if see a serious problem, i will go to service then.
I think that was a software problem or bug. What is your thought and advice ?
Regards...
Do you have any idea ?
Blair Miller said:
Since you only brought the phone 17 days ago, may be you could to change a new one in your supplier?
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Click to collapse
They told me: We need to find a problem for change the phone. So, we can show proof to Samsung.
I don't know, how is Samsung services in other countries. But in my country: Samsung services are bad.
Hello Guys !
I have a big massive Problem with my Note 8 SM-N950F.
I was watching Youtube and my Phone has worked fine no Problem no Green Screen till suddendly my Screen went full Green Flickering mode and I dont know what the Reason is. I restarted the Phone and it worked again no problem for 30min then it went back to Green flickering screen.
I have try : Restore the Phone as New completly Wipe out / Result = Negative
Installed a Custom Rom / Result = Negative
I did not dropped the Phone nor does it has a Water Damage.
The Green Flickering screen only comes when Im in the System but while I am on TWRP it never shows up so I think it has something to do with the system and not Hardware.
Problem still there still need a Help
LuxyFlex said:
Problem still there still need a Help
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Click to collapse
A full wipe and flashing the latest official firmware usually solves non-hardware issues. If you tried that and the issue is still there, then it sounds like a hardware issue that would need repair (hopefully within warranty).
sefrcoko said:
A full wipe and flashing the latest official firmware usually solves non-hardware issues. If you tried that and the issue is still there, then it sounds like a hardware issue that would need repair (hopefully within warranty).
Click to expand...
Click to collapse
But how can it be a Hardware problem, i didnt drop nor does it have any Damage and if im on TMRW or Download mode i dont see the green flickering only after I boot
LuxyFlex said:
But how can it be a Hardware problem, i didnt drop nor does it have any Damage and if im on TMRW or Download mode i dont see the green flickering only after I boot
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Click to collapse
Motherboards can be faulty, etc. It doesn't have to be caused by the user. If you flash stock with full wipe and the issue persists then the only remaining variable is hardware. Either that or maybe you didn't do the full wipe when flashing latest firmware. Not sure what else to suggest beyond those two possibilities. Hope you get it working.
I had this also on my N950F. It happened very suddenly while I was using it:-
* Greenish tint
* Reduced brightness capability
* Flickering
* ~half-inch border of more intense tinting on all four sides
Cut a long story short - couldn't fix it with a complete factory reset.
Today, the problem has suddenly disappeared and the screen is perfect after four days with this issue. Just out of the blue - screen back to normal.
I'm guessing it was either a dodgy board connection which righted itself, or a temporary light sensor issue.
it is a hardware fault relating to the lcd. this is usually seen when the phone has been dropped. and is a broken lcd. i know its stated it wasnt dropped but that is the issue
galaxys2Tav said:
it is a hardware fault relating to the lcd. this is usually seen when the phone has been dropped. and is a broken lcd. i know its stated it wasnt dropped but that is the issue
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Click to collapse
Utter nonsense. It hasn't been dropped and it doesn't have an LCD screen. Know-it-alls spoil it for others by making unfounded comments.
aZooZa said:
Utter nonsense. It hasn't been dropped and it doesn't have an LCD screen. Know-it-alls spoil it for others by making unfounded comments.
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unfortunatly i missed judged and put lcd as infact its an O-LED screen! my bad, and as i fix samsung screens on a daily basis weather they would be LCD or O-LED screens this is infact the fault. never sujested you had dropped it im saying that this is the probblem with it weather it has been dropped or become faulty. know-it-all spoil sports are here to help on xda and unfortunatly its not the right answer you are looking for but i posted the right answer to the question that was asked in the Q&A section. just thought i would help out but, but hey
Thread cleaned
Please keep it on topic
FSadino
galaxys2Tav said:
unfortunatly i missed judged and put lcd as infact its an O-LED screen! my bad, and as i fix samsung screens on a daily basis weather they would be LCD or O-LED screens this is infact the fault. never sujested you had dropped it im saying that this is the probblem with it weather it has been dropped or become faulty. know-it-all spoil sports are here to help on xda and unfortunatly its not the right answer you are looking for but i posted the right answer to the question that was asked in the Q&A section. just thought i would help out but, but hey
Click to expand...
Click to collapse
Yes, that's it, if not droped, then a faulty screen, just like that, many people wish that all problems can be fixed by some trick, clever app or hidden setting, but, in true, a very little number of troubles are fixed this way, so my advice would be to take the device to an authorized samsung service center
aZooZa said:
Utter nonsense. It hasn't been dropped and it doesn't have an LCD screen. Know-it-alls spoil it for others by making unfounded comments.
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Click to collapse
Be nice to people trying to help you.
There is two causes to this. Software or hardware. Next time it happens try screen capture. If appears on screen shot it's software buggy. Although highly unlikely but if it does usually a reboot or factory reset solves it.
Other more likely scenario is hardware. If you used a crt tv you'll know as its the same symtom of failing picture tube.
And it's definitely not connector issue.
Sent from my SM-N950F using Tapatalk
Hey, I purchased a used AU Xperia XZ3 yesterday, I've been only using it for a day when the screen starts to flicker in green bright, but only in low brightness. I noticed it first in the always on display, and also during powering off the phone, which gave me a CRT like effect. I came to a conclusion that the phone is flickering green only in low brightness level. I may not know what it's been through because it is a used phone, but I've read threads about OLED phones, and saying it is a software related problem. I hope it is software related, so I don't have to do a screen replacement or stuff. I've tried resetting it and it didn't work. I haven't tried clearing the cache, because I don't know how to boot it into recovery mode. It happens suddenly when it's charging. I'm wondering does anyone have had the same problem or maybe have found a fix for this? I'd be really thankful.
Try this.
Hi, sorry for the late reply. Your solution helps a lot for a couple of weeks, but then I've decided to claim the device to the seller and he replaced it with another unit, since it was still on store warranty, and is working fine until now. Thank you for helping, hope you have a good day.
blackhawk said:
Try this.
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danted7 said:
Hi, sorry for the late reply. Your solution helps a lot for a couple of weeks, but then I've decided to claim the device to the seller and he replaced it with another unit, since it was still on store warranty, and is working fine until now. Thank you for helping, hope you have a good day.
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Click to collapse
This is a major issue. Personally I would've returned it too... better safe than $orry!