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Guys, if we ever want LG to act properly and fix the issues on the G2x/O2x then we need to stand together and put as much pressure on LG as possible.
One way of doing so is to post replies on their official global facebook site for everyone to see.
http://www.facebook.com/LGMobileHQ
Every time they put a new marketing blurb on this site claiming how great they and there products are - everyone should post a reply demanding them to act and fix the G2x/O2x and release a proper Gingerbread like the competition SGS II and HTC Sensation allready have.
This is a sure way of getting heard at LG, with 310.000 viewers and potential new customers reading it, LG cant continue to ignore the issues.
Who says LG is ignoring the issue?
LG Global HQ promised a update in may on Facebook, this was later postponed (by LG Italy) as the update was not done.
I hope LG (global HQ) will inform users what is going one in next week (well, I hope they do). Because at the moment they have promised an update which possibly is postponed to mid or end of june. But a official statement from LG Global HQ is still missing.
Im saying they are ignoring the issues because
1. They initially promissed the phone would be launched with Gingerbread when first announced. But it was launched with Froyo because they weren't finished with Gingerbread, however with a promise of Gingerbread being released very soon after and everyone then expected Gingerbread to be released atleast before the competitions phones would be released. This is not happening, and Gingerbread are now possibly due some time in june/july long after competition have released their phones with Gingerbread. Even older models from different manufacturers are now receiving Gingerbread before our new "dual core super phone"
2. The issues are not only rebooting, but also a number of different other bugs in the phone causing it to behave poorly both in comparison to the nearest competitors but also in comparison to even older single core phones for certain operations. LG has not at any time responded in any way regarding any other issues but the rebooting which they have only responded to with first a baseband update stating this would fix it (but it didnt), then after more pressure a promise of a new firmware mid/end may to fix it but now postponed indefinately because of problems finding the cause.
3. Problem is, if they still havent been able to identify the real problem then its impossible to say when they actually will, or impossible to say if it really is a software or hardware problem that should demand a recall. And still there are no response whatsoever regarding other bugs in the phone and regarding fixing these.
4. Information and response from LG is virtually non existing, meaning noone has a clue if they are simply stalling and hoping for the bad press to drown in the new press for their upcoming models like the optimus black and the optimus 3d
5. We need to get more commitment from LG on these issues, not only the rebooting, but also the rest and they need to speed it up. Im not accepting to buy a phone that will take a year to get working the way it should have worked from day one. By that time we are moving on to the next phone.
Manufacturers need to learn that it is not ok to release beta products that take the products whole lifetime to get working fully - noone would accept to buy a car where the brakes didnt work or the wheels fell off and just wait patiently 6 months for some update to fix it.
Also - I really do like this phone, or rather I really do like what it could be and I want it's full potential to be released. Its such a shame to have an unstable firmware with stupid bugs making it look bad.
Good idea
ULJ said:
Who says LG is ignoring the issue?
LG Global HQ promised a update in may on Facebook, this was later postponed (by LG Italy) as the update was not done.
I hope LG (global HQ) will inform users what is going one in next week (well, I hope they do). Because at the moment they have promised an update which possibly is postponed to mid or end of june. But a official statement from LG Global HQ is still missing.
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Click to collapse
Well to find a solution and nothing official why and how and waiting for two months on an 500 Euro phone yes I feel ignored
LG is totally ignoring these issues in Switzerland. Furthermore, the repair service is totally unaware what to do with infrequent reboot and freezes. They simply flash firmware V10c and send the phone back to the customer. This does not fix anything, because I had V10c already installed before I sent the phone in. I returned it to the shop last Friday for a 2nd attempt to repair it. And I know what they will do to "fix" it, they install V10c and send it back.
I am forced to play this game 3 times and then I can ask for a refund, this is how the law works against the customer here in Switzerland. And this is all LGs fault, because it is their call to simply replace a defective phone, but no they only authorize their repair service to reflash the firmware.
What is not helping, there are still people out there with working phones, praising the 2 day runtime of the battery and how fast it is. Mine is lagging big time. I did not pay 555 CHF to turn off every useful feature of a smartphone to make the battery last a day.
Besides, LG Switzerland does not even reply to mails. They may be aware of the situation in other countries, but in Switzerland they are not.
It is exactly the same situation here in Denmark
Talked to LG support many times, they dont know anything and only send me back to the retailer for repair, the retailer says to talk to LG or send in the phone for reflashing (i wont call it repair) and only after doing so for 3 times will they make a refund. This could take months. So instead of having to go through that process I would prefer if LG could just get their act together and fix the firmware.
The more pressure we put then the sooner the gingerbread etc will be out, but it will end up being buggy as hell like the software we have now, just let them get on with it, and they will release the updates when they are stable and 100% working
The pressure on LG should continue, yet I do not want them to replace one faulty firmware with the next one. I want my money back. The high scores in artificial and silly benchmark tests are completely useless if the phone is not stable.
Furthermore, the preinstalled LG crap programs should be made customer uninstallable without being forced to root the device.
StardustOne said:
The pressure on LG should continue, yet I do not want them to replace one faulty firmware with the next one. I want my money back. The high scores in artificial and silly benchmark tests are completely useless if the phone is not stable.
Furthermore, the preinstalled LG crap programs should be made customer uninstallable without being forced to root the device.
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Click to collapse
See my last comment on this thread: http://forum.xda-developers.com/showthread.php?t=1100293
I doubt we'd be able to put "pressure" on a multi-billion dollar company tbh
It's not like they've completed the Gingerbread update and are... well... simply not releasing it. It's simply not ready yet.
I'm hoping that they're not gonna do the Gingerbread update, not tell anyone and secretly update to 2.4 instead
Haha definitely would be great to have 2.4 straight
C'mon LG!
I don't know why LG always let their android phone become unstable. My brother used P500 always hang (black screen can't wake up)
Now I use V10D with 2X, it always black screen or reboot after I upgraded someone's android 2.3.4 mod. it's fine and good no more reboot and lag. (wifi function has some bugs)
First off, let me apologize if anyone is not happy with starting a new thread on the ICS topic. I did this because this particular post is about the communication issues between Verizon, LG, and, most importantly, us as the paying customers.
This would be a great thread for others to post transcripts from both sides!! Should've named it "LG/Verizon Transcripts - Who does what?" LoL
Here is a transcript of my conversation. As per the agreement to post this, Names were removed.
LG Rep: Hello Cybie257. Welcome to LG Electronics U.S.A. Support only. How may I provide you with excellent service today?
Cybie257: I have an LG Revolution phone. I love this phone and wish to find out how much more support LG will give for it. As in, will ICS become reality for it?
LG Rep: Unfortunately there are no posts from the carrier regarding that update being released, at least not yet
Cybie257: Please note I am thinking about buying a Samsung Nexus for ICS, but will keep my LG Revolution if ICS is something in the works. (Threw this in for FUN!!! LOL)
Cybie257: By carrier, do you mean Verizon?
Cybie257: I guess I should ask, is it in 'development' with LG? Or has LG given up on updating that phone any further?
LG Rep: The software is just tested by LG after it has been modified to fit the software on the phone through Verizon
Cybie257: Ok, so still not clear with that answer. A lot of LG Revolution owners are wanting some sort of "Yes, LG is working on ICS for the Revolution". That is something we can go from.
Cybie257: or, "No, LG has no interest...."
LG Rep: In fact LG does not control the updates
Cybie257: Ok. That's an interesting answer since Verizon told me to contact LG for such information because they state that 'they' don't control them, LG does. hmmm
LG Rep: Hmm, I see
LG Rep: I am sorry that you are having this inconvenience with the phone; unfortunately LG manufactures the phones as the service provider’s request. LG would love to have all our customers satisfied with the products, however the service provider makes specific requests that we by contract have to comply with.
Cybie257: Yeah, it makes it confusing to figure out where and who to find out any such information when both sides point fingers at each other for answers to the most important people, 'the paying customer.'
LG Rep: I would like to let you in to some information as well so you could understand a bit more to how the phone and service are actually developed. You see; software and service actually come from the carrier. LG’s role was to develop the phone hardware for the carriers to place their software into and offer the service. Basically what I mean to say is that if you would be interested in finding out information related to software I suggest contacting the carrier since they should have more concrete foundations for your questions. As well, even though LG engineers do help out through out the development process, LG does not actually support third party software or applications, which in any case you would want to contact the carrier as well if dealing with issues related to apps or other software not directly related to the phone. I am always happy to help out as best I can with situations in general, but I am unfortunately only limited to the information we have for the hardware specifications and what we can find in the Owner’s manual. I do apologize for the inconvenience if there is any. Hopefully you now have a better picture of software vs hardware. I did try to type in this information as clearly as I could so you could have a better picture of how LG phones are actually made.
Cybie257: Ok, that was a good piece of information. In order to provide others in the forum I chat within, is it ok to post this within the forum without violating any privacy issues?
LG Rep: It would do, but we have provided the same information to other customers
LG Rep: It's ok as long as there are no names (yours nor mine)
Cybie257: ok. But this will at least let others that I I spoke directly with LG. and yes, I do plan to Omit names. Thank you for your time.
The toughest part about such a conversation is staying away from saying, "You are all a bunch of &%*!&$ Morons!" LoL
So, there you have it, straight from LG. I will see if I can't get a chat transcript from Verizon. I already know it's going to say something like, "We (Verizon) have no control over the updates. That is up to LG."
I'm confident of that response because, well, that's what I was already told by Verizon and why I was directed to contact LG.
Ugh. Anyhow, enjoy the transcript.
-Cybie
Ok, So HERE IT IS! From Verizon (Note the RED PRINT)
Also, I went in as a customer interested in buying into a contract with a new Revolution, hoping to get someone that would divulge some inside information in order to make a sale....
BTW, you should get a kick out of the fact the rep didn't know what ICS was, LoL
Please hold for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience.
You are now chatting with 'VERIZON REP'
VERIZON REP: Hello. Thank you for visiting our chat service. May I help you with your order today?
Cybie257: I'm liking the LG Revolution. Have done some research. Is ICS going to be released for it? That is a determining factor. Thanks.
VERIZON REP: What do you mean by ISC?
Cybie257: ICS, not ISC. Ice Cream Sandwich update?
VERIZON REP: Oh ok, the Android software. I am not sure if they will, but I am sure that it will come out. It wouldn't make sense for them not to offer the update.
Cybie257: you are not sure, but you are sure. what do you mean? you believe it will come out for the LG Revolution? I would really like a pretty good and confident answer before I lock myself into a two year contract with it.
VERIZON REP: I am not positive, I cannot see that information. But it would not make sense for them to not offer the update.
Cybie257: ok. hmmm. Then, is the Samsung Galaxy Nexus the only phoen with 4.0.X ICS Android right now? I hear it has no External SD Card support....
VERIZON REP: Yes, that is the only phone with ICS right now.
Cybie257: ok. I'll hope for some way to find information regarding ICS for the Revolution before taking the chance right now. I did contact LG and they said you, as Verizon, control whether or not it gets ICS.
VERIZON REP: No, the manufacturer controls that.
Cybie257: hmmm. interesting because I have a transcript for the chat that says Verizon (the carrier) controls that. odd... Anyhow. thanks for the information.
Cybie257: (transcript from LG Rep)
VERIZON REP: Ok, I would contact them again. Also to be fair, contact another VERIZON REP to verify my information.
Cybie257: ok. fair enough. Thanks!
VERIZON REP: Not a problem. Was there anything else I can help with?
Cybie257: That should do it for now. Thanks...
VERIZON REP: Thank you for visiting Verizon Wireless, I look forward to speaking with you again. Have a great evening!
As expected.....................
-Cybie
Hahaha they do just blame each other. Its really frustrating how LG ad Verizon can just take advantage of us like that. Pumping out tons of phones promising the world of them for a few months then totally dropping them. Anyway...this is the answer I got from the LG forum when I asked about ICS and if there was another update in the works for the LG revolution.
"I have heard that there is an update coming for the Revolution. It could be soon, but I don't have a date. ICS for the Revolution? I don't know. LG hasn't made a decision on which US devices will get it. The statment that was released was for LG's International phones... I'll let you know if I hear anything."
So I guess you could interpret this as good news... "No decision on which US devices will get it". There still is an update (hopefully) coming to fix some gingerbread issues. I personally believe there is a very slim chance of us actually getting ICS. I'm going to stay optimistic though!
Also thanks for taking the time to research and post this
In you conversation with LG you listed that the LG engineers help the VZ software developers. I believe it is this effort that would need to be "agreed to" by both parties in order to rev the software/firmware. So I would conclude that both parties are involved with a new release both have a say.
I'm sorry but I gotta say this. That rep lied, plain and simple. Software updates go through the OEM first then the carrier has the final say (hence all the Nexus delays because of Verizon not approving ICS on the first few tries). Everyone that has developed before knows that. All the rep is doing is blaming it on Verizon which is the same thing Verizon will do to LG. I gave up any hope of getting an official OTA of ICS. I'm 100% sure we'll get ICS, but not through Verizon.
Sent from my GingerFusion Revo using Tapatalk.
Mr Frog said:
Hahaha they do just blame each other. Its really frustrating how LG ad Verizon can just take advantage of us like that. Pumping out tons of phones promising the world of them for a few months then totally dropping them. Anyway...this is the answer I got from the LG forum when I asked about ICS and if there was another update in the works for the LG revolution.
"I have heard that there is an update coming for the Revolution. It could be soon, but I don't have a date. ICS for the Revolution? I don't know. LG hasn't made a decision on which US devices will get it. The statment that was released was for LG's International phones... I'll let you know if I hear anything."
So I guess you could interpret this as good news... "No decision on which US devices will get it". There still is an update (hopefully) coming to fix some gingerbread issues. I personally believe there is a very slim chance of us actually getting ICS. I'm going to stay optimistic though!
Also thanks for taking the time to research and post this
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Click to collapse
You're welcome. The reason I chose to do this isn't because I was hoping for an actual answer, but to merely get it in some sort of writing directly from both sources as to what they tend to do. That is ----> forget those of us who put out the big dollars to buy their equipment (LG) and Services (Verizon).
-Cybie
spc_hicks09 said:
I'm sorry but I gotta say this. That rep lied, plain and simple. Software updates go through the OEM first then the carrier has the final say (hence all the Nexus delays because of Verizon not approving ICS on the first few tries). Everyone that has developed before knows that. All the rep is doing is blaming it on Verizon which is the same thing Verizon will do to LG. I gave up any hope of getting an official OTA of ICS. I'm 100% sure we'll get ICS, but not through Verizon.
Sent from my GingerFusion Revo using Tapatalk.
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Click to collapse
I just think it's hella funny that LG says it's all up to Verizon while Verizon says it's all up to LG. They both tell me to check with the other as 'they' don't deal with the OS Updates on the device(s).
I guess there is some little elf that comes in from Santa's workshop that puts the OS updates together.
-Cybie
Cybie257 said:
I guess there is some little elf that comes in from Santa's workshop that puts the OS updates together.
-Cybie
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+1
10charsssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss
Actually, when I was waiting for the OTA update for gingerbread, I called Verizon tech support one day and got a really cool tech rep. After chatting for five minutes he conferenced me in with him to call LG! He got through to a tech that confirmed that THEY (LG) were still pushing the updates.
So I know without question that LG is responsible for the OTA!
Sent from my VS910 4G using xda premium
This was a really interesting read, I don't expect ICS anytime soon, but it's about what I expected from either party.
In all fairness to the LG rep, I have spoken with them before, and they don't know what the hell they are talking about. You, like me, originally went into the conversation assuming that LG support reps would actually know something about their phones. They don't. They are scripted pawns, just like when you call your cable / satellite company. Chances are the "LG" support rep doesn't even REALLY work at a U.S. LG site. It wouldn't surprise me in the least if this was some offshore, contracted, damage control support system, where they determine if your questions are worthy of passing on to LG.
The best you can hope for is this response: "I'll contact the engineers to get a better answer for you in a few days" (the response I received on a question I asked a while back).
In answer to ICS, LG won't do it. They are looking to their future products, and could care less about what they would consider to be yet another flop in their manufacturing line. Given how many problems these have had and have been returned, I don't think this is worth the time for them to upgrade.
Lets face it, any non-XDA members would have returned this phone within the grace period.
I didn't become an XDA member until I had the phone for a while I liked this phone before I came here so saying any non XDA member would have gotten rid of it before the return time is inaccurate.
GINGERVOLTED!
indyred99 said:
I didn't become an XDA member until I had the phone for a while I liked this phone before I came here so saying any non XDA member would have gotten rid of it before the return time is inaccurate.
GINGERVOLTED!
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Click to collapse
Ha! I was on the fence when I got here. There was no community, and everyone seemed to have given up on this phone and rooting it (and/or didn't want to get one).
Had I not hooked up with TheCubed and worked through the rooting process, this phone would have gone back.
The biggest thing that I think a general consumer will notice that does not have access to XDA is that key features from Google are missing/not possible to install. The lack of Google maps in favor of a paid GPS, no decent voice commander for dialing/navigation, the favored paid method of voicemail over Google Voice makes this phone, when unrooted and bingified a REALLY sad phone. The only people I could see purchasing it and keeping it are people who had no prior experience or knowledge of the capabilities of the Android OS.
I came from a Droid one and an Eris prior to that. I love this phone and if I needed a navigation I could just download google maps. I like this phone better then my Droid or Eris google isn't all that to me.
GINGERVOLTED!
I agree, when we all had to go back to stock before upgrading this phone was essentially unusable. It was like it wasn't even an Android phone but something else...something else that really sucked....couldn't root and MOD this thing fast enough!
indyred99 said:
I came from a Droid one and an Eris prior to that. I love this phone and if I needed a navigation I could just download google maps. I like this phone better then my Droid or Eris google isn't all that to me.
GINGERVOLTED!
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Click to collapse
I'm Google's *****...
When I got the Revo it was TBolt, Charge, or Revo for 4G... Since Verizon has lied to me 4x on when 4G will be rolled out in my area I should have followed my gut and gotten the HTC Inc2 which I loved in the store...
By the time 4G hits my area my contract on my primary will be up and I can replace this thing with some a bit more "mainstream."
Or I can just upgrade one of my other 2 lines and transfer the phone to mine.
Hopefully the Revo get ICS shame if it doesn't, since it came out a couple months before ICS.
My droid X still got updates, including Gingerbread, even after the X2 was out. Hopefully LG decides not to give up on this device and still push a few updates so we can get ICS.
As far as who does the updating, it's both. LG needs to come up with ICS then Verizon has to approve it. But typical companies, never want to take responsiblity for anyting.
I'm starting to feel ripped off with how long these upgrades take. I mean when you have phones manufactures posting profits in the millions and billions, yet they wont hire the manpower to get these updates out, it gets old. I have an evo3d, and feel like we should have ICS already. I know when I had a palm pre, at launch, the armchair programmers did more for that phone for free, then palms paid programmers ever did. Thats what I dont understand, if these rom guys can do so much in a couple hours after work, then why can't these paid 8 hour sh%theads get the job done in a reasonable amount of time. Just like my acer 100 tab, when you buy it they say january have ICS, after you've bought it, now its april maybe. Ridiculous. Just venting I suppose, although I feel its a justified vent.
I'm not sure why they don't update things faster either. I guess it's just that a new version of android would confuse the majority of users. idk
Why would android OEMs want to upgrade their old devices? They get their money from selling more phones, if your g1 was officially kicking ICS, why would you want to upgrade? It's sales strategy. If you want updates, go to pretty much any other OS.
z33dev33l said:
Why would android OEMs want to upgrade their old devices? They get their money from selling more phones, if your g1 was officially kicking ICS, why would you want to upgrade? It's sales strategy.
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This is partly true, this rest is garbage.
Another thing is, people who want upgraded OSs are in the minority. So it just doesn't make since to put resources into stuff people don't care about.
A lot of my friends are still on IOS4.
Sent from my Nexus S using Tapatalk
Are there any programs that will only work on ICS that you absolutely must have?
There's none in my case.
My phone works great, so why do I need the OS updated to the latest?
xaccers said:
Are there any programs that will only work on ICS that you absolutely must have?
There's none in my case.
My phone works great, so why do I need the OS updated to the latest?
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Click to collapse
99% of the time I'd agree with that, but I'm fastidious when it comes to having organised bookmarks. I use Chrome at home and at work and have bookmark syncing enabled. I've used ChromeMarks to access my Chrome bookmarks on my phone, but I've always wanted it to be part of the browser.
Enter, Google Chrome for Android. It does the bookmark syncing.
I literally have ICS on my S2 for that 1 reason. Even with a few bugs and lags every now and then (it's still beta, after all).
I find the people not wanting updates comment as b.s. As for them not wanting to update to sell new phones, I agree with that, but as a consumer it gets tiring having every penny milked from you in one way or another. I buy a new phone outright every year, I have an evo3d, so comparing its update to something like a g1 is ridiculous at best.
Sent from my PG86100 using XDA App
^ as stated you're the minority. The majority don't buy phones for updates. Hell most don't know what OS their phone has.
Sent from my Nexus S using Tapatalk
if they dont update it you will be more willing to upgrade your phone sooner. They have nothing to gain from spending time updating there phones when they can slap a slightly better os on a slightly better phone and get you in a new two year contract.
bacnat86 said:
if they dont update it you will be more willing to upgrade your phone sooner. They have nothing to gain from spending time updating there phones when they can slap a slightly better os on a slightly better phone and get you in a new two year contract.
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Click to collapse
Correcto, thats why carriers love Android so much.
Sent from my Nexus S using Tapatalk
sleekgreek said:
I'm starting to feel ripped off with how long these upgrades take. I mean when you have phones manufactures posting profits in the millions and billions, yet they wont hire the manpower to get these updates out, it gets old. I have an evo3d, and feel like we should have ICS already. I know when I had a palm pre, at launch, the armchair programmers did more for that phone for free, then palms paid programmers ever did. Thats what I dont understand, if these rom guys can do so much in a couple hours after work, then why can't these paid 8 hour sh%theads get the job done in a reasonable amount of time. Just like my acer 100 tab, when you buy it they say january have ICS, after you've bought it, now its april maybe. Ridiculous. Just venting I suppose, although I feel its a justified vent.
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Click to collapse
because the programmers get paid for it so they have no hurry. the dev community wants to use it so they put alot of hours and concentration into and get it out. I feel your pain man
This.
bacnat86 said:
if they dont update it you will be more willing to upgrade your phone sooner. They have nothing to gain from spending time updating there phones when they can slap a slightly better os on a slightly better phone and get you in a new two year contract.
Click to expand...
Click to collapse
This is the most common candidate for being the main reason. Why make people content with the last Big Thing when you can instead beef up and get them hyped for the next Big Thing?
But then why schedule the Ice Cream upgrade for the SGII just before the SGIII comes out? Beats me. Maybe companies are just schizophrenic. Maybe it's a genius plan to make people fume into wanting the SGIII (people tend not to to change their minds once they've made it up) while ensuring the people who can't afford it still remain happy after six months. Maybe it's just a publicity issue (Samsung needs the positive publicity of coming out with ICS, so they'll eventually need to follow through, but not until the very last moment). Any explanation seems likely to me at this point.
This is why it's generally best to buy a future-proof phone. With the Nexus, for example, you'll be able to get indefinite upgrades from google (even if you have to go through a few hoops). The easier something is to unlock (and I suppose: the more popular it is so that more devs are working on it), the more likely you'll be able to keep your phone upgraded yourself, even if you'll have to go through a few hoops to do so. You can't rely on your manufacturer*, and you definitely can't rely on your carrier to have your best upgrade interests in mind.
Of course, if you get a new phone every year (or even every two years), this isn't so much of an issue for you. Most people probably do this (indeed, the very system encourages them to do this), and so there's little incentive to actually change the system.
*This is supposedly where Apple excels, but at what cost..
I can answer that....
You see, all the armchair programmers have a disclaimer that says "We are not responsible if we break your phone..It may, or may not work as expected and if it blows up your phone it's not our fault"
A huge corporation like Motorola/HTC/Samsung/LG/Nokia/etc have millions of users worldwide with a large set of carriers that all want to tweak the user experience to what that particular carrier wants to standardize on. The phone manufacturer may build what they think is a perfectly reasonable piece of software (ALL software has bugs by the way) only to have it kicked back by the internal quality assurance team because it fails a particular test case. And when you have several dozen/hundred developers working on software it's a coordinated effort to meet internal timelines and goals. And if it passes the internal testing it has to be tested by the carriers who can reject the software build due to bugs/user experience/last minute enhancements which triggers the whole cycle all over again.
Smaller development teams where it's a few people working on code do not have as much overhead and probably don't have as much internal testing processes for all possible corner cases as a huge company does so they can coordinate and release a build much quicker.
sleekgreek said:
I'm starting to feel ripped off with how long these upgrades take. I mean when you have phones manufactures posting profits in the millions and billions, yet they wont hire the manpower to get these updates out, it gets old. I have an evo3d, and feel like we should have ICS already. I know when I had a palm pre, at launch, the armchair programmers did more for that phone for free, then palms paid programmers ever did. Thats what I dont understand, if these rom guys can do so much in a couple hours after work, then why can't these paid 8 hour sh%theads get the job done in a reasonable amount of time. Just like my acer 100 tab, when you buy it they say january have ICS, after you've bought it, now its april maybe. Ridiculous. Just venting I suppose, although I feel its a justified vent.
Click to expand...
Click to collapse
As said above, the biggest issues are that Devs here and elsewhere have no responsibilities if the upgrades fail, and secondly, there are a ridiculous number of devices being released. There are about 100 android devices available as current phones, and I don't know how many total. Rather difficult to keep so many up to date. It would be nice if they would scale back how many products are out at once, but manufacturers don't seem to get that yet.
psychephylax said:
I can answer that....
You see, all the armchair programmers have a disclaimer that says "We are not responsible if we break your phone..It may, or may not work as expected and if it blows up your phone it's not our fault"
A huge corporation like Motorola/HTC/Samsung/LG/Nokia/etc have millions of users worldwide with a large set of carriers that all want to tweak the user experience to what that particular carrier wants to standardize on. The phone manufacturer may build what they think is a perfectly reasonable piece of software (ALL software has bugs by the way) only to have it kicked back by the internal quality assurance team because it fails a particular test case. And when you have several dozen/hundred developers working on software it's a coordinated effort to meet internal timelines and goals. And if it passes the internal testing it has to be tested by the carriers who can reject the software build due to bugs/user experience/last minute enhancements which triggers the whole cycle all over again.
Smaller development teams where it's a few people working on code do not have as much overhead and probably don't have as much internal testing processes for all possible corner cases as a huge company does so they can coordinate and release a build much quicker.
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I just dont agree with that, after being with the palm pre from its launch, through all the manual hacks we had to implement before preware, then finally recieving an update months later that couldn't compete with the unofficial code from the guys over at precentral. There is a problem there. I understand there is alot of red tape involved with official releases, but even given that, the time frames are still ridiculous to the point that there is nothing reasonable about it. As awesome as the pre was it was missing basic functions, functions that were there in the code, perhaps they wanted to follow apples model of screwing the customer into the next model, idk. The fact of the matter is, there is no reason why htc or acer or samsung, despite touchwiz and sense and cant push out a nice update in a timely manner, none.
bacnat86 said:
if they dont update it you will be more willing to upgrade your phone sooner. They have nothing to gain from spending time updating there phones when they can slap a slightly better os on a slightly better phone and get you in a new two year contract.
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In the UK where contracts (compared with what I've seen in other countries) are actually pretty good value, you get a new phone for free or not very much every time you renew your contract.
After even a year, there are much better phones out there, the phone you have may be a bit scuffed around the corners, battery will be down on capacity.
So most people upgrade when they get a new contract anyway.
It kills me when i read about the supposedly new "jelly bean" that's supposed to be coming out within the year. Seriously? get ICS out on more phones before you even THINK about releasing another update. Who knows the actual reason behind the delays for these updates but someone needs to get on it. When some of the newest phones out right now still don't have ICS or won't for awhile, there's something wrong.
The obvious plan is to push people to buy the newer quad core phones, more contracts, more money, not to mention if there's a premium because they're "quad core" just like then 4G first came out.
the majority of people buy what their salesman makes look good. some chick at the t-mobile store i was in bought some old phone cuz it was a few bucks cheaper than a new phone, which is like twice as fast and will have support at least 6 months longer than the other..
Shano56 said:
the majority of people buy what their salesman makes look good. some chick at the t-mobile store i was in bought some old phone cuz it was a few bucks cheaper than a new phone, which is like twice as fast and will have support at least 6 months longer than the other..
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This is true. A while back when I was trying to buy my first smartphone I ended up buying an original Droid just because of the salesman telling me about buy one get one offer, after reading about them, I had found out that this phone was so outdated, luckily I had found out before my 30 days.
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Hi all. I'm posting this in General because it's a general request. I'd like to see if we can pressure LG a little by sending as many requests as we possibly can to get them to reconsider their stance on this locked bootloader crap. Here is a copy of what I sent. I encourage everyone to register at [url="https://developer.lge.com] the LG Developer site[/url] and post their requests. I also emailed them at [email protected] with the following:
DaemeonZane said:
To Whom It May Concern:
I am writing to you today with a request for more information regarding the locked bootloader of all LG G4 devices, save the European G4 variant, the H815.
In the past, LG has been a developer friendly company that has, albeit somewhat grudgingly, supported development of custom software for their devices. As the owner of many LG devices, it saddens me to no end that your company no longer seems to support the unlocking of its many Android devices.
Unlocking one variant whilst refusing to even consider unlocking the others in a series is tantamount to shooting yourselves in the foot as a company. While many believe that securing the bootloader will prevent warranty issues with the devices in question, by not allowing the software (and hardware) to be utilised to its full potential, you run the risk of people attempting to modify their phones through unsupported and unsafe means, increasing the overall cost of replacements and repairs to both yourself as well as the companies you supply with these devices.
Furthermore, you have not released the source for all the G4 variants, which makes testing almost impossible.
We, the staff at Tofflemire Tech Solutions, as well as the development community as a whole, respectfully request that you consider unlocking the bootloaders of your devices, specifically the G4 and G5 variants. We also respectfully request that, should you continue to keep these bootloaders locked, that you provide us with a reason as to why they cannot/should not be unlocked.
Respectfully,
David Tofflemire, Lead Consultant
Tofflemire Tech Solutions
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I support you , and i also write in LG. Please send answer LG, if they respond.
They're being real bastards about this, but I'll tell you what... Despite the G series being the perfect design for a giant like me, I will NOT be buying the G5 unless its bootloader is unlocked on ALL carrier variants. As much as I loathe to abandon LG, the in-hand comfort just isn't enough to make me stay when I can't flash my own kernel for battery optimizations, or my own radio for signal improvements, or my own ROMs for overall performance boosts and the ability to convert it to (with the exception of proprietary blobs for certain hardware) an open phone, free of Google services or any nonfree software.
LG really screwed the pooch with the G4 by taking a phone with great specs, expandability options, and form factor considerations then locking it down for no good reason aside from "warranty" issues. Fact is, 90% of us would restore it back to stock in a way that THEY can't even tell it's been modified as the VERY FIRST thing we'd do if it bricked, and if that didn't fix it, then it most likely is a valid warranty issue and not something the user did.
agentfusion said:
They're being real bastards about this, but I'll tell you what... Despite the G series being the perfect design for a giant like me, I will NOT be buying the G5 unless its bootloader is unlocked on ALL carrier variants. As much as I loathe to abandon LG, the in-hand comfort just isn't enough to make me stay when I can't flash my own kernel for battery optimizations, or my own radio for signal improvements, or my own ROMs for overall performance boosts and the ability to convert it to (with the exception of proprietary blobs for certain hardware) an open phone, free of Google services or any nonfree software.
LG really screwed the pooch with the G4 by taking a phone with great specs, expandability options, and form factor considerations then locking it down for no good reason aside from "warranty" issues. Fact is, 90% of us would restore it back to stock in a way that THEY can't even tell it's been modified as the VERY FIRST thing we'd do if it bricked, and if that didn't fix it, then it most likely is a valid warranty issue and not something the user did.
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Agreed. I'll probably go with the next Nexus phone next time.
DaemeonZane said:
Hi all. I'm posting this in General because it's a general request. I'd like to see if we can pressure LG a little by sending as many requests as we possibly can to get them to reconsider their stance on this locked bootloader crap. Here is a copy of what I sent. I encourage everyone to register at [url="https://developer.lge.com] the LG Developer site[/url] and post their requests. I also emailed them at [email protected] with the following:
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Well i sent lg a email ofcoarse straight to the trash there offical word is no plan to ever spport ls991 wow cold lg. Looks like im nott keeping this phone after all after having this thing for a few days i love it but i cant type for nothin the on screen keys are so innacurate sprint says 14 days i have to returen it i want my g3 back i traded in
I'm with Agentfusion I'll be forced to move on from the G series if we don't get a bootloader unlock. ?
2348z said:
I'm with Agentfusion I'll be forced to move on from the G series if we don't get a bootloader unlock.
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I agree 100%. I should have just waited and paid full price for a N6P.
I'll be honest, I've been doing some research on doing that sort of hack, but it's gonna be a damn hard thing...damn hard.
Im meeting some lg engineers for a week. I could ask them if they worked in the mobile division
How'd it go?
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So far they've declined to comment in any way. I have a feeling they're getting tired of responding.
I'm moving to the Moto X Pure good bye g4
Yeah, I think most of us here won't be staying with LG in the future.
I am getting so frustrated with technology that is sold more or less as beta devices. Often the hardware is up to par, but the software leaves much to wish for.
I have been through Nokia, Ericsson, Panasonic, HTC, LG, iPhone, Sony to name some. And it is all the same. For each device there are 1-3 big updates that actually makes the device better (hopefully). So at the EOL (end of life) the device now works as I as a customer expected it to do in the beginning. But at that time I (and probably most people) are fed up with it and have been looking for something better for maybe a year, as I change when the contract is up.
Let me paint you a picture: Who would be pleased with their new Audi or (insert manufacturer) if the AC worked with half speed? Who would like to only use 2, 4 and sixt gear for the first year or so? Who would enjoy random restarts on Autobahn or any other highway? You get the picture...
Now, would you as the buyer of this expensive car REALLY be satisfied with it being at its peak a couple of months before you drive it to the scrapyard? Rust, dents, scratches but driving as never before... Would that stop you from looking at that new Audi?
I am tired to pay premium money for a half ass device! And what about the smaller updates? Take a look here:
"LG is committed to bringing its customers the utmost in device security. Toward that goal, we are now starting to roll out updates for in-market LG devices potentially vulnerable to Stagefright. As an additional step, LG will be providing security updates on a monthly basis which carriers will then be able to make available to customers immediately. We believe these important steps will demonstrate to LG customers that security is our highest priority."
Yep, they say monthly. MONTHLY! http://www.engadget.com/2015/08/07/lg-stagefright-monthly-security-updates/
Why LG, Sony and others? Why are you treating your paying customers like this? Don´t you think we deserve better, don´t you think we want better, don´t you think we can handle better!?
As for me I will buy the new crap anyway. I like the newest. I like to be in the front of technology. But I hate how cheated you make me feel each time I come home with a new device and only hours after the first start I think: Meh...
So... If I read the outcome (or rather the lack of outcome) of this thread right, you are all happy with how our manufacturers deliver the software and updates to the same?
Then why are the 90% of all threads focus on rooting, next Android version and so on...
Please enlighten me, argue, discuss or for the love of god agree with me that it is too poor as it is.