[Q]No mobile network - Captivate Q&A, Help & Troubleshooting

So I got this captivate and it had ICS running on it with some network issues. Thought it might be the ROM/Modem/Kernal/Bootloader so I figured I would return it to stock.
I have no problem getting the phone to boot up but it won't connect to the network. There are a couple of things I am not sure about.
#1 Do I have the right modem for what my service provider (Telus in Canada).
I guess in order to answer that question you would need to know which modem I have. I guess that leads me to...
#2 How can you tell which one you have and how do you know which one works with what network?
#3 Is there a way to tell if it is detecting my SIM card? I go to contact and see them there so I would think that it is proof enough.
I guess I should tell you that at one point I did have signal but it went away and now I just have the circle with the line through it where the signal meter used to be. When I go to Settings > Wireless and Network > Mobile Networks > Network Operators > Default Setup is greyed out.
Guess I am just looking for some direction on where to go with this as I have no idea.

You can check modem under the the settings> about phone> status> Baseband version,
Flash a different modem and see if it gives u service.......Another reason could be the corrupted IMEI check that too.

onlymojo said:
So I got this captivate and it had ICS running on it with some network issues. Thought it might be the ROM/Modem/Kernal/Bootloader so I figured I would return it to stock.
I have no problem getting the phone to boot up but it won't connect to the network. There are a couple of things I am not sure about.
#1 Do I have the right modem for what my service provider (Telus in Canada).
I guess in order to answer that question you would need to know which modem I have. I guess that leads me to...
#2 How can you tell which one you have and how do you know which one works with what network?
#3 Is there a way to tell if it is detecting my SIM card? I go to contact and see them there so I would think that it is proof enough.
I guess I should tell you that at one point I did have signal but it went away and now I just have the circle with the line through it where the signal meter used to be. When I go to Settings > Wireless and Network > Mobile Networks > Network Operators > Default Setup is greyed out.
Guess I am just looking for some direction on where to go with this as I have no idea.
Click to expand...
Click to collapse
any modem will work, just how good it will work is the difference between modems.
if your sim wasnt detected you would have a warning icon in the top notification bar, and in the pull down menu it would say "emergency calls only" ect. it would be obvious.
contacts arent necessarily stored in the sim card. that is something set up by you. (worst possible choice) use google for contacts saving. then they are everywhere you google.
if you arent connected to a network, then that would explain why that menu is grey....
you need to check your APN settings.
Settings > Wireless and Network > Mobile Networks > Access Point Names
make sure they match the settings from telus website. http://www.telusmobility.com/en/AB/phones_and_devices/setupdata.shtml

TRusselo said:
any modem will work, just how good it will work is the difference between modems.
if your sim wasnt detected you would have a warning icon in the top notification bar, and in the pull down menu it would say "emergency calls only" ect. it would be obvious.
contacts arent necessarily stored in the sim card. that is something set up by you. (worst possible choice) use google for contacts saving. then they are everywhere you google.
if you arent connected to a network, then that would explain why that menu is grey....
you need to check your APN settings.
Settings > Wireless and Network > Mobile Networks > Access Point Names
make sure they match the settings from telus website. http://www.telusmobility.com/en/AB/phones_and_devices/setupdata.shtml
Click to expand...
Click to collapse
Thank you very much for the information. I am going to look into this a little bit further with the information you provided and hopefully I can figure something out.

Related

No 3G with Darky's Rom 10.1

I finished installing Darky's 10.1 Extreme Mod onto my Samsung Galaxy S the other day, and since then I have not had any connection to a 3G network.
I live in Australia and my phone carrier is Virgin Mobile running on the Optus Network. Before I flashed over from a Voodoo Lag Fixed stock 2.2, 3G worked fine.
I have checked in the wireless and networks setting to make sure the phone is set to "Use packet data" under mobile networks (Data roaming is turned off), but it makes no difference. I have also turned packet data off and on to make sure. Network Mode is set to GSM/WCDMA (auto mode). During setup for Darky's Rom, I left the Modem to defualt settings, JQ1 or something.
I'm not sure what I have broken but I'd love some help getting 3G back. It is very limiting to what a good smart phone can do.
Thanks
which model of I9000 u have? most likely is a modem problem i installed GB in my GT-I9000T and i had to go back to froyo cuz i didnt had 3G and low network reception...i recommend you to wait for more versions of GB come out if that is your case...
what about your APN settings?
Settings -> Wireless and Network -> Mobile Networks -> Access Point Names
321C said:
which model of I9000 u have? most likely is a modem problem i installed GB in my GT-I9000T and i had to go back to froyo cuz i didnt had 3G and low network reception...i recommend you to wait for more versions of GB come out if that is your case...
Click to expand...
Click to collapse
So far as I can tell from the About Phone settings page, it is just a plain GT-I9000 with a Baseband of I9000XXJVO. Though I can't remember what it said before the flash.
DaRkMyk said:
what about your APN settings?
Settings -> Wireless and Network -> Mobile Networks -> Access Point Names
Click to expand...
Click to collapse
There is nothing in the APN Settings. Should there be names?
More Info
I looked up the APN settings for Virgin Mobile Australia and entered them into the phone but when I saved the new APN it didn't appear in the list. Just gone.
I inserted the SIM Card into an unmodified Samsung Galaxy TAB in which I have used this SIM card in the past. Still can't get 3G on the TAB, and there was no settings in the APN section. Could be a problem with the SIM card?
I also used a feature on virgin mobiles website to send the APN settings to the phone but they return an error when trying to send me the settings.
virginmobile com au/internet-on-your-mobile-phone/the-vibe/get-set-up
Oddly enough if I just enter in the name of the network and no other details, it does save the APN correctly and works fine again. Sweet
Thanks though all.
Lynx101 said:
Oddly enough if I just enter in the name of the network and no other details, it does save the APN correctly and works fine again. Sweet
Thanks though all.
Click to expand...
Click to collapse
Just as I suspected. Those are the 3G settings for your network. If you used Titanium Backup those settings are under [SMS/MMS/APN] Dialer Storage, just restore and reboot your phone and thats it.

[Q] [Problem] Note will not connect to network

Yes, this sounds like a stupid issue, but I find it incredibly bizarre. I'm not really tech-savvy, especially with phone hardware, and I've searched through the forums for any possible answers with no luck.
My Note is actually the Korean LTE, SHV-E160K, running stock ICS 4.0.3. I have not rooted it or done anything to the phone. My current service provider is Straigh Talk, on the AT&T network. My issue is, I can not get my Note to connect to the ST network while I'm in TEXAS. The phone works perfectly while I'm in California. I've tried countless solutions that I found online, with no dice.
One person told me that it might possible be the ST Network, but the sim in question works with my old unlocked G2 in both Texas and California. So I'm thinking it's the Note that's the issue, but I can't figure out what. I'm going absolutely crazy, and with my limited understanding of phones, I can't think of what else to do.
Any phone-savvy people know what's wrong? Please let me know if I can provide any more info!
ok, check imei if its intact, dial *#06# should be the same as on the box or label below battery. If not it could be blocked. You need samsung to fix it. Or restore an efs backup.
Next to this, check if apn settings are as specified by provider. Go to settings, more,then mobile networks then acces point names. These on some providers can be pushed throught website. Most likely settings are on their website to set manually. sometimes you need to delete(need root) apn and then setup again. I read instances of that.
If provider is not active in the country you are in, then you might need to set it to connect to your preffered network. do that also from mobile networks. Check this anyway.
Next to this Gnote does not have all bands capability, if in a country that provides on band frequency that note does not support you lose connectivity.
You can also check airplane mode on of. Select packet data on of, just data on off. Just to test.
Be carefull with roaming option in settings, cause that allows you to register on different then providers network, you can incur additional roaming costs.
As you see a pletora of possibilities, let me know if it worked, or if you need more info, pm me
Sent from my GT-N7000 using Tapatalk 2
baz77 said:
ok, check imei if its intact, dial *#06# should be the same as on the box or label below battery. If not it could be blocked. You need samsung to fix it. Or restore an efs backup.
Next to this, check if apn settings are as specified by provider. Go to settings, more,then mobile networks then acces point names. These on some providers can be pushed throught website. Most likely settings are on their website to set manually. sometimes you need to delete(need root) apn and then setup again. I read instances of that.
If provider is not active in the country you are in, then you might need to set it to connect to your preffered network. do that also from mobile networks. Check this anyway.
Next to this Gnote does not have all bands capability, if in a country that provides on band frequency that note does not support you lose connectivity.
You can also check airplane mode on of. Select packet data on of, just data on off. Just to test.
Be carefull with roaming option in settings, cause that allows you to register on different then providers network, you can incur additional roaming costs.
As you see a pletora of possibilities, let me know if it worked, or if you need more info, pm me
Sent from my GT-N7000 using Tapatalk 2
Click to expand...
Click to collapse
Thank you for your suggestions!! I will go through and try them all. Hopefully one will work...I'll let you know my results when I'm done.

[Q] mobile network issues. pls help me

I just bought this new sim card.
Am not sure if it is internet ready
but I subscribed to a plan
And was given an activation reply.
I turned on the mobile network on my
Galaxy Note 1 but I noticed that the
Mobile network icon isn't coming up.
But I used it with a different Sim card 3days
Earlier and it worked fine.
Can anyone Help me pls as the days are counting
Already.
Thanks in advance.
Did you check if the apn settings of new provider are installed correctly.
nokiamodeln91 said:
Did you check if the apn settings of new provider are installed correctly.
Click to expand...
Click to collapse
I didn't check the apn settings but is it
Compulsory? If it is. Then I might have to
Go to the office of the network provider.
farayola said:
I didn't check the apn settings but is it
Compulsory? If it is. Then I might have to
Go to the office of the network provider.
Click to expand...
Click to collapse
If the provider's APN details are not in the Samsung ROM then you will need to set them up manually.
Check out the provider's website, the APN details are probably there.
Without the correct APN details in your phone, you don't get mobile data.
Mobile Network problems
FabreFaction said:
If the provider's APN details are not in the Samsung ROM then you will need to set them up manually.
Check out the provider's website, the APN details are probably there.
Without the correct APN details in your phone, you don't get mobile data.
Click to expand...
Click to collapse
Im also having a similar problem with my network service as well. I too need help. I have t-mobile as a service provider and when I place my sim card into the phone it displays "Emergency Calls Only". When Im outside sometimes it switches over to were I can get a signal but the signal is very poor. I called T-Mobile and they thought it was the sim card. I replaced the sim card and Im still having the same problem. Is there any way of fixing the problems
samsung galaxy note gt n7000
jaelparker said:
Im also having a similar problem with my network service as well. I too need help. I have t-mobile as a service provider and when I place my sim card into the phone it displays "Emergency Calls Only". When Im outside sometimes it switches over to were I can get a signal but the signal is very poor. I called T-Mobile and they thought it was the sim card. I replaced the sim card and Im still having the same problem. Is there any way of fixing the problems
Click to expand...
Click to collapse
Some of the carriers a new sim will take minimum 48 hrs to activate. Have you tried a working sim card ? So whatever replacements on Sim card please give 48 hrs before checking. if you really wish to check settings > more settings> Mobile networks> Network operators ---- see if you are able to find your service provider, takes some time to pop out. Select and then check. Also on this same page ensure "Select Automatically" is enabled.
Another thing you need to check is settings > more settings> Mobile networks> select Mobile data if you want data access.... Hope this helps.
By the way Note is a beautiful device, never gets issues unless some external problems....so dont worry.:laugh:
satven21 said:
Some of the carriers a new sim will take minimum 48 hrs to activate. Have you tried a working sim card ? So whatever replacements on Sim card please give 48 hrs before checking. if you really wish to check settings > more settings> Mobile networks> Network operators ---- see if you are able to find your service provider, takes some time to pop out. Select and then check. Also on this same page ensure "Select Automatically" is enabled.
Another thing you need to check is settings > more settings> Mobile networks> select Mobile data if you want data access.... Hope this helps.
By the way Note is a beautiful device, never gets issues unless some external problems....so dont worry.:laugh:
Click to expand...
Click to collapse
The sim I have is active it works in my other phones but my Note. T-Mobile had me do the step you have listed above but the only provider I could find is AT&T not T-Mobile thats when they advised me to changed the sim and they gave me and I still have the same problem.

[Q] Cynogenmod on Verizon; SMS and data work, but no voice

Now that you fine folks got s-off working on version 4.4.2 for the HTC One, I was able to put Cyanogenmod on it today. Things seem to work okay, except for the one glaring issue: I can't use the phone to make or get calls. If I look at Settings->About Phone->Status, I get this:
Network - Verizon Wireless
Mobile network type - LTE
Service state - Voiceut of Service / Data: In Service
Roaming - Not roaming
Mobile network state - Disconnected
I suspect that I might have the wrong "Mobile networks" settings in the Settings->Wireless & Networks->More section. For the Preferred network type, I selected "GSM/WCDMA/LTE", but I've tried a few others with no positive effects. For System Select, I'm set to Home Only. If I try to search for available networks, it returns an error and doesn't find any.
Any ideas? Thanks!
I was reading more into this, and people on Sprint found this issue when using Cyanogenmod last summer. I don't know if a solution was found, but the workaround was switching the network type to CDMA only, and then switching "back." The "back" is the key for me (I hope). What should it be set to? I don't remember what it was before I started messing around. It may have been global, but I tried that to no avail. Does anyone have a minute to pop into their settings and check? Thanks!

Need some help with my MotoX - Not registering on my network

Hi Everyone,
I got me a used MotoX, a customized version with a back cover and a badgers logo (go badgers!)
Anyway, it worked fine in the US on At&t, it worked fine in Europe, but now i'm in Israel and i can't get it to work on my network. I tried to put in a friend's SIM from another network and it worked just fine, it's just my company's SIM that does not work -> the SIM is recognized, the device is looking for a signal but fails, and tells me that "No Service | Selected network (GOLAN T) unavailable"
My device is an xt1053
The network is Golan Telecom - (google that for the wikipedia page, xda wouldn't let me post the link cuz i'm a n00b)
I have no idea what could be done, i don't even know where to start looking up this problem, or what should i even be looking for...
Any sort of information that might be remotely helpful would be appreciated!
thanks in advance..
Try entering the APN data manually?
nhizzat said:
Try entering the APN data manually?
Click to expand...
Click to collapse
How do i do that? i didn't know that was even possible..
Have you checked what the network mode is set to? Try setting it to automatic.
Settings->Wireless& Networks>More->Mobile Networks
nhizzat said:
Have you checked what the network mode is set to? Try setting it to automatic.
Settings->Wireless& Networks>More->Mobile Networks
Click to expand...
Click to collapse
Thanks a lot mate, i did try that. Nothing.
Do you reckon it might be related to the rom installed? i mean, is there a chance that it would work if i install a custom rom?
It's also possible your network might be blocking the phone's IMEI and/or your SIM. Check your sim with another phone. If sim works then check with your network provider on the status the IMEI (and ask them to unblock it if it is indeed blocked by accident).
You can get the number in settings -> About phone -> Status or you can just dial *#06#

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