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Has anyone else experienced this problem.
Although the phone shows it is connected to the Orange network quite often voice calls to the phone go straight to the voicemail, it seems that the phone is taking so long to process the call that the network assumes it is switched off and then diverts the call to the voicemail. a text then arrives notifying me of a missed call. Any ideas.
Incidentally I put the sim card back in my Artemis and everything worked OK
alanwesty said:
Has anyone else experienced this problem.
Although the phone shows it is connected to the Orange network quite often voice calls to the phone go straight to the voicemail, it seems that the phone is taking so long to process the call that the network assumes it is switched off and then diverts the call to the voicemail. a text then arrives notifying me of a missed call. Any ideas.
Incidentally I put the sim card back in my Artemis and everything worked OK
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I too, seem to experience the same issue.. :\
It only seem to occurs after a while that the phone is in "extended sleep mode" (aka press the power key).
Now I'm trying a few things, I've switch the phone to GSM only network to see if THIS might be the issue... but if someone knows anything about this I'd be more than glad to be able to fix the issue
By the way my Kaiser is unbranded, the original HTC one!
You say you get a text re missed call, as opposed to a missed call notification. That would normally mean that the network couldn't see your phone - as normal internal missed calls (ie where you didnt asnwer) wouldn't send a text but would use an internal missed call counter.
So... do you have really weak 3g signal where you are and although the device thinks its connected, it isnt really?
Or is your device faulty...
unwired4 said:
You say you get a text re missed call, as opposed to a missed call notification. That would normally mean that the network couldn't see your phone - as normal internal missed calls (ie where you didnt asnwer) wouldn't send a text but would use an internal missed call counter.
So... do you have really weak 3g signal where you are and although the device thinks its connected, it isnt really?
Or is your device faulty...
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Well I can say for me that the signal is always allmost full bars.
and I get txt msg saying either I have missed a call or that I have a new voicemail msg (Those are service provided by my carrier) So it's NOT "missed call notification" by WM.
So the network can't see your device when its trying to route a call to it...
Have you tried the device on GSM only? (settings, phone, band, change it from auto to gsm) to see if its a 3g network problem?
unwired4 said:
So the network can't see your device when its trying to route a call to it...
Have you tried the device on GSM only? (settings, phone, band, change it from auto to gsm) to see if its a 3g network problem?
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Yeah that's what I mentionned earlier, so far it seems to be okay.
But what could cause this? The device switching between the networks?
I've got it as well, but I have to say I have experienced this on the Wizard also, and that's not a 3g phone. Also had it on the Universal, and that's why I used a Tornado for a year as it didn't occur on the smartphone version of WM5.
I had high hopes of such bugs being ironed out in WM6.
I use the power key to put it in standby, as I didn't want to leave the screen using power whilst it decided to go into standby by itself. Is this extended sleep/standby that I am activating the wrong thing to do? What should we do to get it into a light sleep?
Joe
joebongo said:
I've got it as well, but I have to say I have experienced this on the Wizard also, and that's not a 3g phone. Also had it on the Universal, and that's why I used a Tornado for a year as it didn't occur on the smartphone version of WM5.
I had high hopes of such bugs being ironed out in WM6.
I use the power key to put it in standby, as I didn't want to leave the screen using power whilst it decided to go into standby by itself. Is this extended sleep/standby that I am activating the wrong thing to do? What should we do to get it into a light sleep?
Joe
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Well I dunno if it's cause by that, but this settings is located in the Power options of the setttings pannel... in the advanced tab you can tell it tu activate it or not and after how long u want it to *turn off the device* (which is what I call gently the "extended power saving")
Just spoke to Orange, apparently the 3G network went down yesterday this coincided with us getting the 3 tytn's so has probably made the problem worse. We were going to send the phone back under the 7 day return policy but have now decided to change them onto the gsm network as suggested by orange and see what happens when the 3G network re-appears.
I had the exact same problem with my Hermes on Orange about 14 months ago - just for a couple of weeks - as they were having network issues on 3g in my area.
3G masts are quite temperamental and if your local 3g provision keeps failing, they will replace them.
I haven't had any repeats of the problems for over a year.
The only annoying things about having to switch down to GSM are 1) no simultaneous data and voice, 2) slower surfing over GPRS and 3) you will get used to the massive battery life increase and switching back will hurt!
unwired4 said:
I had the exact same problem with my Hermes on Orange about 14 months ago - just for a couple of weeks - as they were having network issues on 3g in my area.
3G masts are quite temperamental and if your local 3g provision keeps failing, they will replace them.
I haven't had any repeats of the problems for over a year.
The only annoying things about having to switch down to GSM are 1) no simultaneous data and voice, 2) slower surfing over GPRS and 3) you will get used to the massive battery life increase and switching back will hurt!
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Just now I had a second round of this problem at work, and I had the same thing yesterday here. Very f***ing frustrating and since the primary function of a phone is to make calls, it's particularly ****e that it doesn't do it well.
No calls and only one out of 6 SMS's were delivered. I had to do a soft reset and then I had two voicemails and 5 unread SMS's pop up.
If the calls/SMS's were retrieved after a soft reset does this mean that it's the phone and not the transmitter? I use my phone for work and this is becoming a real problem.
I can foresee this phone being off to HTC for 'repair' getting a new unit, flogging it and going back to WM smartphone edition.
No - it sounds like a network issue.
Switch to GSM for a week. Then switch back and it should be fine.
unwired4 said:
No - it sounds like a network issue.
Switch to GSM for a week. Then switch back and it should be fine.
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Yeah, I did some searching on the subject and saw it occurred on many different WM phones, and switched it to GSM only.
It didn't fix it, and it simply wouldn't ring. I checked by calling from a colleague's phone and it displayed: 'warning active call divert on' or something like it.
I was most pissed off, as per my previous post.
When I got home, I activated (via network codes) call divert to my car phone number, then sent the cancel network code to deactivate it.
Tested via home phone and it rang. It was active (screen on) and rang withing one ring on the home phone. So I pressed the power button and tried it. Same result, imperceptibly slower if it was slower.
I work in a pre-fab unit made from corrugated steel on top of a hospital (obviously some sort of rapid office space 'solution'), and whilst I get 2 to 4 bars of 3G in there, and seeing the issues whilst on GSM only, I am totally and utterly confused as to the cause of the problem!
The Kaiser is however, on probation. For now
Cheers,
Joe
joebongo said:
Yeah, I did some searching on the subject and saw it occurred on many different WM phones, and switched it to GSM only.
It didn't fix it, and it simply wouldn't ring. I checked by calling from a colleague's phone and it displayed: 'warning active call divert on' or something like it.
I was most pissed off, as per my previous post.
When I got home, I activated (via network codes) call divert to my car phone number, then sent the cancel network code to deactivate it.
Tested via home phone and it rang. It was active (screen on) and rang withing one ring on the home phone. So I pressed the power button and tried it. Same result, imperceptibly slower if it was slower.
I work in a pre-fab unit made from corrugated steel on top of a hospital (obviously some sort of rapid office space 'solution'), and whilst I get 2 to 4 bars of 3G in there, and seeing the issues whilst on GSM only, I am totally and utterly confused as to the cause of the problem!
The Kaiser is however, on probation. For now
Cheers,
Joe
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Hmmm really weird! keep us posted on your experiences
Some months ago I bought me a TyTN II. Love the device, but not without the possibility to go online. So I also bought a Mobile data subscription.
Here in Belgium it's with the the provider base, en they only offer 2G, Edge.
I use it for browsing the internet, blogging en I check some mailboxes.
All good and well but ever since, I have more missed calls than calls that come trough.
People immediatly get my voicemail. And since I use the phone for my business it 's kinda important that I receive most of the calls.
So I called my provider to complain, and they said it's my phone's fault. By default an incoming call is more important than data so the data should be interrupted to let the incoming call get through.
Are there people with the same problem here? Solutions maybe?
Or is my provider wrong and should I complain some more?
Jens- said:
Some months ago I bought me a TyTN II. Love the device, but not without the possibility to go online. So I also bought a Mobile data subscription.
Here in Belgium it's with the the provider base, en they only offer 2G, Edge.
I use it for browsing the internet, blogging en I check some mailboxes.
All good and well but ever since, I have more missed calls than calls that come trough.
People immediatly get my voicemail. And since I use the phone for my business it 's kinda important that I receive most of the calls.
So I called my provider to complain, and they said it's my phone's fault. By default an incoming call is more important than data so the data should be interrupted to let the incoming call get through.
Are there people with the same problem here? Solutions maybe?
Or is my provider wrong and should I complain some more?
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I have the tytn2 with t-mobile in the states and have the same issue. With no 3g incoming calls take a backseat to web browsing. If pages are already loaded then you get the call if data is in working mode (loading stuff) then the call goes to vm. With 3g it's a non-issue. But no 3g for t-mo here yet.
I can't say that I have the same problem. I haven't had any voicemails pop up without a call indicator. I am on AT&T and I too am in an EDGE network region.
I have noticed same problem with TyTn II on Orange, not found a fix yet!
MM
It is definitely a 2g/3g issue - 2g data transmission is not compatible with simultaneous voice while 3g is. I can easily duplicate this behavior by using commmgrpro to change the data band, open IE and call the cel simultaneously. This is not a phone issue to the best of my knowledge - no phones are capable of 2g/voice together, although some might do a better job of "prioritizing" a call over a data session.
RK
That is absolutely correct. Once in a 2G network only, you cannot use Voice and data at the same time. This is one of the main advantages of the 3G, where you can browse and get voice at the same time.
And there is no way around it. Either Voice, or data. Sorry.
I think he's getting at why can't he pick which one should be most important. For example, I have push email running...and this obviously requires a constant data connection...why is it that push email automagically picks up the fact that a phone call is coming in and allows itself to be prioritized whereas internet explorer does not?
ajmoncrief said:
I think he's getting at why can't he pick which one should be most important. For example, I have push email running...and this obviously requires a constant data connection...why is it that push email automagically picks up the fact that a phone call is coming in and allows itself to be prioritized whereas internet explorer does not?
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Push email means you're constantly connected but it does not mean your phone is constantly transmitting/receiving data. It's only receiving data when you actually receive an email. So I doubt Push Email has any different priority settings.
it's operator phone equipment depended only
non of my 2g phones ever had call's sms's mms's blocked by grps
hi i have a touch diamond orange variety and when i travel to scarborough uk i dont get calls and will just get a txt 2hrs late saying missed call and i cant send msgs out.
ive tried my htc tytn 2 and thats the same and i tried my bros omnia and thats the same.
i was wondering if anyone else had same problem either in scarborough or anywhere else on orange uk?
ive tried numerous different radios etc
thanks for any help
rich
I'm on Orange in the UK and swapped to 3G as soon as I did I couldn't make any calls, turned out all my Phone settings were changed. On the services tab check Call Barring, Call Forwarding etc. I've gone back to my old sim only because the receiption for 3G was rubbish in my area. Hope you have better luck. tallen3
What do Orange have to say about it?
They blamed the phone, I managed to change the settings myself, Orange were less than helpful but probably about average for a phone company.
I was asking the OP!
But yes, unless you can actually see the mast with your naked eye 3G reception is a known issue with the Diamond. I have set mine to GSM only.
allenf said:
But yes, unless you can actually see the mast with your naked eye 3G reception is a known issue with the Diamond. I have set mine to GSM only.
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Orange 3G works fine for me without seeing the mast - even indoors. But that can't be the problem because if 3G reception is to weak or not available then it should revert to GPRS or Edge automatically and will still allow calls.
To the OP - is it all of Scarborough or just particular parts? Does it happen anywhere else in the UK?
peterc10 said:
Orange 3G works fine for me without seeing the mast - even indoors. But that can't be the problem because if 3G reception is to weak or not available then it should revert to GPRS or Edge automatically and will still allow calls.
To the OP - is it all of Scarborough or just particular parts? Does it happen anywhere else in the UK?
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The problem I have with 3G on my Orange Diamond is that although the phone just clings onto 3G indoors (about 1 mile from the nearest 3G mast) it drops down onto GSM as soon as I make a call - with associated momentary call interference - and drains the battery a lot quicker on standby (I'm syncing with Exchange every 15 mins 07:00-17:15 Mon-Fri).
If I'm 50 yards away from the mast I get HSDPA, which is handy when I'm in my car queueing at the tip, not...
hi i finally had a call from orange they now say its scarborough that doesnt have enough 3g masts and they have planning permission in for some more.
its strange everywhere else is fine even when i have lower 3g signal than scarborough.
they recommend i leave my handset on auto which doesnt work so was told everytime i go to scarborough manually turn phone to 2g.
not a perfect soloution, and i wonder why scarborough is like that? ever since they activated the hsdpa.
thanks for all the comments and suggestions.
If your phone won't auto switch between the two then it is faulty and Orange should sort it out shouldn't they? Or is it not their phone?
peterc10 said:
If your phone won't auto switch between the two then it is faulty and Orange should sort it out shouldn't they? Or is it not their phone?
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well it does switch between but i have a two bar 3g signal and it doesnt work for calls as explained and therefore wont switch to 2g.
thanks for all your help btw its not just my fone its most win mobile fones that my family and friends have.
Have had this problem off & on for a while now but is getting so bad, I'm thinking of changing phones but am posting this in case there's a solution.
I've had the Tytn II since Apr '08 on Virgin UK network (which I think is actually T-mobile). I am now regularly getting no phone signal or getting a phone signal but not receiving SMS messages or trying to send them & getting 'cannot send text message'. For a while switching the Phone Settings - Band to GSM instead of Auto resolved it but now that doesn't help either. Sometimes resetting etc. works but I still miss out on text messages if I don't notice I've lost signal.
It appears to be worse in certain areas of our house but other phones on Virgin in the same location are OK. I'm about to try my SIM in an old Nokia & have ordered a free Orange SIM to try with the HTC.
Is there anything else I can do?
Could it be the antenna inside the phone is having a bad connection with the motherboard?
Maybe try a search in these forums for antenna problems...
With Vodafone UK. When I'm travelling in Germany I have roaming ( with data enabled ).
No problems with signal quality / strength.
However, when someone tries to call me, the phone goes straight to voice mail without even ringing.
SO, I switched off the data roaming, and called my phone. It rang with no problems. Switched on data , and the same problem....goes straight to voice mail.
Anyone experience this ?
Thanks...