Here's the situation:
I have a Galaxy S, Firmware 2.3.3
1 week ago, my phone started behaving funny in my apartment (in greater Vancouver BC, north Burnaby). It would randomly cut off the other person, sometimes right away, sometimes after 20 minutes of talking.
It was not dropping calls though, the person on the other end could still hear me, but I couldn't hear them anymore. The call timer was still counting, it was just dead silence. No disconnect noise or anything, just suddenly I couldn't hear them.
I haven't dropped, upgraded, or otherwise changed my phone recently. So far it works properly in other areas of the city.
The interesting part is, my girlfriend is with Telus and her phone is behaving in the same manor. She just bought her phone 3 weeks ago, a crappy flip phone (as her blackberry curve kept dropping calls in the apartment) and hers has the same "muting" issue in at least 2 locations in the city.
Both companies suggest it is a phone issue, not a service issue, and we should buy out our contract with them and get new phones. They say that is our only option.
What can I do about this?
Well they lied about the phone issue. Only the network provider (like at&t) can cause these problems. Ive experienced it before and i know how network providers work. (been there, done that) change network provider or do whatever else you want. There isnt much choice here...
Sent From The Phone Of Gamers
Thanks for the reply
I'm paying for services not received and I signed a contract with them so there must be something they can do.
Anyone else have some thoughts?
Well you can try to unlock another phone (4g maybe) and put your sim in there...it might help but out of all my expieriencez i never thought the phone was the problem...
Sent From The Phone Of Gamers
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My first full day using the phone. Hadnt had an issue until this evening. For some reason i can not make a call. Im in an area that only gets edge, but it shows i have three bars. When i try to make a call it never rings or says connected, it simply ended after about 7 seconds or so. I can however browse the internet or watch my slingbox on the phone so it seems my connection is good. I tried a hard reset, but issue remains. If i try to make a call it will go through maybe once out of every 20 attempts.
I saw a few similar threads, but nothing like this. Anyone have any thoughts?
apparently there is a huge outage in the NYC metro area with cingular. So, thankfully its not the phone. way to go cingular!
im having a similar problem on fido in Vancouver, tho i dont think its as bad as yours. intermittent phone use at best.
I am having the same problem as well. It just says dialing but no tone. I remove the battery and it works again. But a day later and then it starts to act up again.
I was advised to update my sim card since its 3 years old now.
I am with Fido in Montreal Quebec Canada.
I am with T- Mobile in the UK. Now and then during a call the other party will not hear me for a little while. They tell me my voice fades in the distance then comes back. This has been happening in different regions throughout the UK.
T-mobile support advised to switch the Phone Band from Auto to GSM. Seemingly to a lesser extent the issues persist nevertheless. Not to mention I don’t get 3G in GSM mode.
T-mobile support advised this issues is known and is due to the 3G network. Allegedly happens with various headsets not VARIO III only.
Can any other T-mobile subscribers comment ?
Can the phone be forced into GSM mode during voice calls but use 3G when browsing the Internet ?
Hmmm, well I've had mine since the beginning of the year and to be honest had the exact same results, I put it down to the exact same reason as you, I then started to hold the phone with my fingers instead of the palm of my hand as a test and the problem seemed to be resolved. No more complaints about my voice fading.
When I was talking there was no way my palm was over the mic but moving the phone away from my palm seemed to work, sounds silly I know but give it a try.
Trying won't cost you anything
ckx said:
Hmmm, well I've had mine since the beginning of the year and to be honest had the exact same results, I put it down to the exact same reason as you, I then started to hold the phone with my fingers instead of the palm of my hand as a test and the problem seemed to be resolved. No more complaints about my voice fading.
When I was talking there was no way my palm was over the mic but moving the phone away from my palm seemed to work, sounds silly I know but give it a try.
Trying won't cost you anything
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Click to collapse
I will . I hate all this because VARIO III is the only handset that does all I need. And T-mobille have the best deals on Mobile internet...
I had another phone on my previous contract with t-mobile, calls would cut off on their own after 30 seconds, they told me to disable 3G then, apparently all the staff at that shop had been told to do the same, they could still be having trouble with it.
im on o2 now and i get the same complaints, but i did also find out it depends on how i hold the phone as mentioned above.
Just got the new phone and calling all day, there are 2 people that cant hear me at all, but I can hear them just fine. Once it happened in the middle of a call.
Anything that could be causing a conflict? Any fix?
Today, after a week of issuing the phone, one person called me four times in a row and we couldn't hear each other, then I called him back and we had normal conversation. Maybe it its network problem, or something else?
Sent from my GT-I9000 using XDA App
I dont think so as none of my other friends are having the issue and they all have the same carrier
every call I placed recently, after a few minutes it mutes my end and the other person cant hear me but I can hear them
Im running JM5/JM1/JM3
If the firmware is the case, is there a way to downgrade it? I'd rather wait for Froyo official in my area before messing with it
OK I upgraded everything, the pda,modem, and csc and still the same issue.
I know its the phone as I put my sim in my iphone and it works just fine
I keep getting people calling me and hearing just silence when I don't even hear the ring, it's about every second call like that! When my wife with simple nokia doesn't jane any problems.
I get sms from carrier about someone tried to call that's how I know how many calls I miss.
Sent from my GT-I9000 using XDA App
I thought it was some conflict with the sms contacts, but I cleared it and still this issue.
This is the second phone I had. If I cant figure out this weekend, I think ill return it and just go to HTC cause this is just ridiculous. Wiping out the firmware and everything and still this issue...
Maybe its THEM, Sister had same problem with her Iphone 4. Turns out it was her callers at fault as their phones didn't support full Duplex calling or was in a congested area where the towers turned on half duplex calling mode. Theres simply nothing to be done unless you go and pay for a new cell tower
ickyboo said:
Maybe its THEM, Sister had same problem with her Iphone 4. Turns out it was her callers at fault as their phones didn't support full Duplex calling or was in a congested area where the towers turned on half duplex calling mode. Theres simply nothing to be done unless you go and pay for a new cell tower
Click to expand...
Click to collapse
cant be that
iphone 4 works just fine, pop the sim back to the galaxy s and it has the issue.
different towers (as I was out of town last night) and same issue and calling people in other cities..
and its only if I call them. If they call me, it's just fine
Buggy firmware or faulty phone.
Maddmatt said:
Buggy firmware or faulty phone.
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Click to collapse
cant be the firmware as it was the same with the old one.
faulty phone possible, but since I flashed it, how could I still get it repaired on warranty?
jason8612 said:
faulty phone possible, but since I flashed it, how could I still get it repaired on warranty?
Click to expand...
Click to collapse
Flash it back to the original firmware, you may need to use Odin and search samfirmware.com for the original one.
Maddmatt said:
Flash it back to the original firmware, you may need to use Odin and search samfirmware.com for the original one.
Click to expand...
Click to collapse
Ill see, but I dont think they have my operator one.
I don't know if this is me or really I found the hardware bag but I noticed that all signal loses occur when my phone sits in my pocket face outward way. Also when I keep it in right palm at the bottom part of the device, I see signal drops by two three bars, look like there is antenna placement problem, or the device was designed for left handed user.
Sent from my GT-I9000 using XDA App
I dont know.
I think Ill return the phone tomorrow or send it for service. I had the provider check, and there are no cell tower issues, so it is my phone and it's only to one or 2 people I frequently call.
My provider firmware isnt on the website.
Is there a way to downgrade to one where Kies can automatically install a new one?
OK so I've been playing a game with the service center.
First attempt - sent it off for service with explanation. They put a new firmware on and thats it.
I tested it at the shop, and same issue.
Sent it back - attempt 2.
They ran some tests and didn't find anything wrong with it. Got it back yesterday and used it for about a hr before the same problems came back.
I sent it off again to a different service center. Hopefully they will find out whats wrong.
I still have the issue where the other party with either not hear me (every so often) or after a minute it will do it.
I don't know what to do. The service center claims theres no issue, but I do have the issue. I can't return it as here in Poland there is no buyer protection.
Do I have any recourse? Is there a way to brick it where they need to send me a new phone? is there any hope left for the phone besides a new paperweight?
Oh and it isn't because I don't know how to hold a phone. This happens when I'm using bluetooth and never touch the phone to answer the call
Hey everyone,
I really need your help. I have a serious problem with my Sony Xperia Z 6603. I have spent too much time trying to troubleshoot this on my own so now I need your help and invite any if they have experienced the same. The synopsis:
At times, when utilizing my phone for phone calls, I got repetitive and persistent dropped calls.
Background info:
- City is Winnipeg of Canada
- Fido is my provider (essentially Rogers network)
- I have an LTE micro sim card (although Winnipeg hasn't had LTE rolled out just yet)
- I am rooted ONLY and on .434
- I have mobile network configured as follows:
- I use the LTE APN and select it on when in cities that have LTE
- Fido's website states this about bands:
Specs on the Z are as follows:
Now onto the symptoms....
The dropped calls occur sometimes when I am in a call, other times immediately when trying to dial out. An example would be, I'm driving and currently on a call, suddenly it cuts me off and my attempt to redial just keeps cutting me off from even placing the call. Wait a bit, keep driving, and now I can call again.
This problem happens in certain locations in the city. For instance at home I can be in calls for awhile, but there is this one part of the city for instance (just SW of the airport) and about a 2-3km radius that no matter what I do, placing a call is virtually impossible and yes signal strength appears normal. Also it appears that data is working normally. When I say impossible I will attempt the same call up to 10 times, each and every one dropping, some when 30 seconds into the call, others when immediately trying to dial out.
I also noticed that it also occurs while driving and talking for long periods. In other words, in a call normally and for a lengthy duration while transiting through the city and then suddenly drops perhaps while the phone is switching towers (a thought).
It's really bad. This is becoming impossible to tolerate and embarrassing to my customers and friends I speak with.
I downloaded an app from the play store called 'GSM Signal Monitoring' (https://play.google.com/store/apps/details?id=com.signalmonitoring.gsmsignalmonitoring&hl=en) to compile more information. Here are some screenshots but don't really know how to interpret the data. I see the db levels appear normal for a signal but not sure why the graphs reflect sudden spikes like that, perhaps my issue? Also notice in the graphs when the color changes for a new line, I believe when transitting from one tower to the next while driving. I was hoping some of you could perhaps try this app and compare what your results look like to mine, especially if you happen to be utilizing this phone in Winnipeg as well. Or if you know already, provide some insight on these results....
Things I have tried in my troubleshooting:
- Rebooting
- Switching DATA off completely (this seemed to provide a fix at times, but not at all times)
- Called FIDO and had them perform a "switch" or "network" reset of my phone on their end
Things to consider:
- The LTE micro sim is fairly new (upgraded it about 2-3 weeks ago)
- There are times when the phone works as it should and calls are placed and held normally (such as from within my home, SE corner of the city) but even near my home, while driving, I've had the calls drop but don't forget this doesn't just happen ONLY when I'm driving/transiting. There are spots where I am situated and can't place any calls without it dropping either shortly after or within 60 seconds of connecting.
I am really hoping that someone out there can help me resolve this issue or at least provide some direction from here. I purchased it from the UK so if it's a hardware issue I will probably have to send it back to the UK for the warranty to be honored.
Thank you for taking the time to read my dilemma!
Have you deleted any system applications?
Have you tried to use,2g only,3g only....
Sent from my C6603 using xda premium
Awhile ago I used "App Quarantine" to quarantine some apps that I wasn't using. Since you brought this up though I had a look again in the quarantine list and also noticed the following 'com.xxxx files in quarantine as well which I never placed in there myself so I have no clue if that's normal or if they are associated with the apps I quarantined \, and no didn't select 2G or 3G ONLY, but I have switched DATA off entirely:
Not sure but could be some of this app is needed by the system,and causing the call drop.
Did you have this issue before rooting?
Best place to start is a stock no rooted firmware.
You can also try deleting fast-dormancy-wakeup.apk .odex
Or try 2g only.
Sent from my C6603 using xda premium
Thanks for the feedback. Just curious what the correlation between using 2G vs 3G would be with phone call reliability? And what is the 'fast-dormancy-wakup.apk .odex you are referring to?
Honestly I think I did have this issue before rooting but very difficult to be certain of this.
So I took everything out of quarantine and no changes. Still dropping calls.
Sent from my C6603 using xda app-developers app
I thought I was the only one in the world having the same problem back then when I first got my phone in march.... But it looks like yours might suffer the same thing as mine did. I live in Alberta.
My friend, when the call drops, does the signal appears to be resetting itself?
What is the longest call time that you ever have on this phone?
When did you get your phone, was it like that when you first got it
Sent from my Sony Xperia Z using xda premium
The feeling is mutual! There are times (or more specifically areas) where my phone behaves normally. In my home I can stay in a call forever. However about 2km away when driving on this particular road, at the same point every time, my call will drop. It does not appear that the signal/network is resetting itself when this happens (ie drops to no signal and comes back). I got my phone when it was released, actually this one is my second, I cracked the screen on my first one within a week. I can't quite recall if I had these issues from the beginning because as stated it happens when I am moving around.
I am now about to try to restore my phone to factory but before I do, I am wondering if I use the backup/restore app included, will I retain all my apps, their data/settings, and all my contacts and texts?
Should I use this app or PC Companion?
Do I need to do anything special or just use PC Companion for a restore to get back to stock settings (including un-rooting).
Thanks
I would suggest you to use the pc companion to repair the Rom. This will wipe all data from your phone just like the factory reset would.
If you did all these and found the phone still behaving like that, I think there might be something wrong with the hardware of the phone, it's highly recommend you return your phone for an exchange.
My first xperia z was like that, even worse I would say. Mine just won't let me call.. I never had the call time more than a minute it cut me off randomly, sometimes right away when the call was established, sometimes it cut me at 2 seconds..
When I got my replacement everything is just fine
Sent from my Sony Xperia Z using xda premium
Ya I figured it out. Just completed the restore with PC Companion. I did use the backup/restore function though to restore my contacts/texts/data/settings etc. Any chance you think by restoring this info the problem could migrate back? I can confirm I am not rooted anymore.
Now will test the phone calls. I will be in those areas where I know for sure my calls would drop, tomorrow. I'll report back. Really hope this works.
It might work. I do think it will solve the problem. Yours wasn't as bad as mine mine just wouldn't let me made any calls and the signal kept reseting whenever I call.
Good luck and will wait for your report.
Sent from my Sony Xperia Z using xda premium
Tomorrow I head to an area where it was virtually 100% dropped calls for me so I will report back how it goes after the restore/unroot.
No changes I'm afraid Still the same behavior. My next move is to take 2 other phones with me now, one being an iPhone 4 and attempting to use in those same areas. I find it very strange behavior on my phone's part and wonder if it's an area issue but these are dense, populated areas.
Frustrated......
Or what you could also try is to borrow a sim card from someone and then test in those areas.
Sent from my Sony Xperia Z using xda premium
I do have a spare sim card with FIDO. I just switched to the LTE card a few weeks ago. I guess I can call them and switch back to the older sim temporarily to see if the issue lies there. I will try the phones first. If I get the same symptoms with other phones, I will then try the sim card.
I have the same problem in about 4minutes my calls drop,doesnt matter were i am, on a side note dough,i use a normal sized simcard and cut it to fit my Z sooooo i guess my sim isnt playing nice with the Z ill get my microsim next week so i will report back and let you know if a completely new updated micro sim with lte enabled and ready is the fix
Sent from my C6603 using xda app-developers app
Thanks for the feedback, in a couple hours I'll be in one of those areas where I experience this and will try my iPhone 4 and then try switching back to an older Fido micro sim. I'll report this afternoon.
So interestingly today my iPhone 4 dropped a call in the same area. It also was having signal issues, cutting in and out, but managing to maintain the call too in various spots. So I'm starting to believe now that this may be a network issue with my provider and the area in question. I find it very odd though that it can be such a large and dense area. There is about a 2 mile stretch of this road where I frequently receive dropped calls. How can that possible in a city?? By the way I also swapped the sim cards when trying all this out.
Does it have anything to do with the fact that it's right on the approach path of a runway at the international airport, or near a military base? Keep in mind that I do occasionally get the dropped calls in other spots in the city as well but this area specifically is terrible.
airbus318 said:
So interestingly today my iPhone 4 dropped a call in the same area. It also was having signal issues, cutting in and out, but managing to maintain the call too in various spots. So I'm starting to believe now that this may be a network issue with my provider and the area in question. I find it very odd though that it can be such a large and dense area. There is about a 2 mile stretch of this road where I frequently receive dropped calls. How can that possible in a city?? By the way I also swapped the sim cards when trying all this out.
Does it have anything to do with the fact that it's right on the approach path of a runway at the international airport, or near a military base? Keep in mind that I do occasionally get the dropped calls in other spots in the city as well but this area specifically is terrible.
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Click to collapse
Omg...runway...i experienced it aswel when i mentiont it yesterday now i think of it it was along side schiphol airport amsterdam a mayor one,it could be one of the sources of the bug,i think it could be more reasons in the equation like,old sim,no lte sim,thus maybe bad contact with sim,radio interferrence ect.ect.
I gues al those factors in on the call droppin
Sent from my C6603 using xda app-developers app
An update. Perhaps the most intriguing thing I have found so far but not exactly sure what it means.
If I switch my data to GSM only (ie Edge) the phone calls instantly become rock solid. No more dropping. As soon as I switch back to WCDMA mode (3G & HSPA+) the problem comes right back.
Starting to sound more and more like a network issue with the provider. I have relayed this info to my cell provider and they are looking into it and getting back to me.
Anyone else find this?
Hey guys, i have a problem with my signal, sometimes it passes from full signal to 2g, even though I'm in a full 3g covered area, and i lose connection in skype every few minutes while I'm on a video call.
I didn't have the problems before, that started today, i tried to re flash the Rom, hasn't solved it, my only concern that yesterday i have tried to charge the phone with the pogo pins, but instead of putting the - on the - and the + on the +, i have put it the wrong way, and the phone had shutdown, and then nothing happened, just that stupid and annoying problem!!!
is it have something to do with that? how can i fix it???
[email protected] said:
Hey guys, i have a problem with my signal, sometimes it passes from full signal to 2g, even though I'm in a full 3g covered area, and i lose connection in skype every few minutes while I'm on a video call.
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Click to collapse
I'm on O2 UK, this phone probably has the worst signal i've ever experienced. It'll regularly go from 4 bars to "x" (no signal) on and off all through the day, or it will say it has a full signal and my friends tell me they've been trying to call me all day & have sent me texts.
It's got to the point where I'm looking at selling the phone now, as it's fast becoming no use to me. It's not the network, I can sit next to a friend also on O2 UK with an iPhone and they can stream a youtube video, I can't even make an outgoing phone call (just goes BEEP BEEP BEEP and hangs up).
Shame, I love the features of the phone, but its useless if i cant receive phone calls or texts on it.
Its about 2 months old, never been rooted has all updates applied that have appeared (14.1.G.2.257 at the moment) and has had the awful signal problems since day one. If i knew it was going to be so bad I would have returned it, but left it too late (14 day return period)
Never happened at the moment.
Poor Signal
I am also having poor signal problems maybe someone could help with setting ideas??????????
micropizza said:
I'm on O2 UK, this phone probably has the worst signal i've ever experienced. It'll regularly go from 4 bars to "x" (no signal) on and off all through the day, or it will say it has a full signal and my friends tell me they've been trying to call me all day & have sent me texts.
It's got to the point where I'm looking at selling the phone now, as it's fast becoming no use to me. It's not the network, I can sit next to a friend also on O2 UK with an iPhone and they can stream a youtube video, I can't even make an outgoing phone call (just goes BEEP BEEP BEEP and hangs up).
Shame, I love the features of the phone, but its useless if i cant receive phone calls or texts on it.
Its about 2 months old, never been rooted has all updates applied that have appeared (14.1.G.2.257 at the moment) and has had the awful signal problems since day one. If i knew it was going to be so bad I would have returned it, but left it too late (14 day return period)
Click to expand...
Click to collapse
The signal fluctuation is most likely related to the aluminum sides(a reason why T-Mobile went with plastic).
Sent from my C6903 using Tapatalk