Related
Just to bring this to light for people to watch for.
As you should already know, the micro-USB port on the 'Kaiser' generic WM device is NON-standard.
That is it only has a single tapered side to ensure the HTC audio headset fits inside it. The stock wall charger I was supplied with also has this non-standard shape so fits snug and works 100%.
Problem with this is that any 'Third-party' or what we would actually call STANDARD micro-USB connectors, can move around within this port with a large degree of movement (most chargers and USB cables we all use!) thus causing damage to the delicate pins/PCB connections within, specifically to the non-tapered side.
It is my opinion (and you can shoot me down on this if you desire) that many failures of chargers and computer recognition can be attributed to this.
Please believe me when I say I do not say this is a flame of the device, but I think many can use this design fault as a way of getting a FREE repair from their supplier (which is as it should be!! as they supply a non-standard mini-USB charger and a STANDARD mini-USB cable in the box)..
All those I have advised in threads before, please link those threads to this one...Thanks..
These are threads that possibly relate to the USB physical failure. Please do NOT treat them as final...we are just trying to corealate similar data.
http://forum.xda-developers.com/showthread.php?t=362542
http://forum.xda-developers.com/showthread.php?t=362514
http://forum.xda-developers.com/showthread.php?t=345552
http://forum.xda-developers.com/showthread.php?t=355232
http://forum.xda-developers.com/showthread.php?t=353909
http://forum.xda-developers.com/showthread.php?t=359695
http://forum.xda-developers.com/showthread.php?t=361589
In this thread many have the problem by inserting the stylus in the USB receptacle BUT some also say they never made this mistake.
http://forum.xda-developers.com/showthread.php?t=354472
Damn... I only went back ten pages to 24/12/07 and found these!!!
If you have any input on any port/comms failure over and above these threads please let me know... Thanks.
The pain is, we're all going to have to go through the hassle of reflashing the device back to its original state, then lose it for a week while its repaired and then get it set up just so again when it returns!
I have an original HTC TyTN II so I'm not going to be able to do an insurance 'hotswap' this time.
Many thanks farsquidge for pulling all these threads together!
Should this be posted in a more general section? I would think this doesn't only happen to Kaiser users.. and we're not getting much of a response in this section.
I am thinking I may have that problem. I have an old shop lamp with a magnifying glass and I am still having a problem looking at the pin details on the micro usb connector. Is there a drawing out there relating to what I should be seeing?
I just tried plugging my brother's WM 2003 phone onto my computer and it detected it right away.. Can it be possible that the USB port on my phone is damaged? it works great with everything else though..
DVS_WiNdz said:
I just tried plugging my brother's WM 2003 phone onto my computer and it detected it right away.. Can it be possible that the USB port on my phone is damaged? it works great with everything else though..
Click to expand...
Click to collapse
Possibly not! The title of the thread is POSSIBLE Micro-USB failure..
HTC's Proprietary USB Diagram
Click on me to enlarge:
I the reason for my RMA was that the device would only charge on wall charger. My USB was slightly lowere on the right side. I believe that someone hit it on the head when they said that the home charger has a better fit & hence, keeps the connection were the PC cable & the Auto Chargers fail.
Since we still have warranty on our Kaisers, will HTC fix it?
Did anyone fix this problem yet?
micro-usb contacts...
this thread really hit the spot.
After killing my self trying to find the answer to why i could charge my device and not synch, i ran across this. indeed it was the metal contacts on the micro usb.
Gently, using a very thin flat tool, i was able to "reposition" on the B contact displayed in the picture above.
Once i did this, I reconnected the usb cable and viola...it worked!
Thanks everyone!
I just had to return my brand new TyTN II to the store I bought it from because of this problem. It charged in the wall but would not sync or be detected with the pc.
I already returned it for a refund. I do want to get another one but do not want to keep havening this same problem.
I almost wonder if I should have kept my orginal TyTN II and tried to fix it?
Thinking of getting a Tilt now since they are so much cheaper.
I'm on the phone with ATT right now and these A$$holes are trying to tell me that they WILL NOT cover this under warranty. I'm holding for a supervisor right now.
My device will take a charge from the USB cable or my wall charger but it will not take a charge from my car charger. I even went to the ATT store and asked them to hook it up to the car charger and they were the ones to tell me to call the warranty department.
This is ridiculous. I am going to raise Hell if they tell me that I have to pay for a new phone.
They're telling me that it is physical damage and they WILL NOT cover this under warranty.
I am beyond furious right now. I cursed this b!tch out and told her to go f0ck herself.
I don't think that was good for my cause.
$79 to fix it yourself
http://www.pocketpctechs.com/main~u...HTC+TyTN+II+Sync+Connector+Repair+Service.htm
Thank You Thank You Thank You
I have been trying to figure this out for months. I used a knife and moved the "B" pin up and it worked immediately. Did I say THANK YOU?
I went to the ATT Store where I purchased my Tilt and had the manager call the Warranty Department and tell them that there is no physical damage on the device.
They're sending me a new (refurb) one.
It's weird that I can use my USB cable and the wall charger that came with the device, but any other charger does not work.
thanks for helping me with this.
i think it's weird that any simple user, like my mum, would immediately check the connections and blow in the USB ports...whereas the advanced users forget to check the connections and straight away start reinstalling software.
Thanks again for this.
I'll be getting my replacement Tilt today. I hope I don't have any issues with it since it's a refurb.
If anyone tries to get a warranty replacement from ATT and they ask you if you can see anything wrong with it, SAY NO!!! It's almost like they try to trick you to say something is wrong with it so they can say it's physical damage.
I hope I remember to re-flash Hard SPL or I might be wondering why my rom flashing doesn't work.
see i totally screwed myself...i experienced these problems and continued to bend my usb connector all around and eventually broke that plastic piece out (first type with the holes)
http://forum.xda-developers.com/showthread.php?t=359695
and then from that being out i smashed the syncing pin over and over and that broke out...tried to solder it..got it to stay and sync for a few days then stopped syncing again then re soldered it and got isopropyl alcohol on my water damage pad so now im trying to figure out what to do...then last night i smashed the +5v and broke that pin...so i cant revert the spl so my only options are pay the 79 bucks to have ppctechs fix it or slip that plastic piece back in (its stays in even if a usb plug is inserted), get something to replace that pad (maybe construction paper...just to fool the eyes as im sure they wont give that a second look), sticking it in bootloadetr mode so it "looks broken" and try to work a att store rep into replacing it on the spot due to the boot up screen and steer away from the usb port problem as i screwed myself on that lol...any advice?
I have been having this problem for a while and I can't figure out a solution.
When I plug in my kaiser to the computer, everything seems to work fine, however the active sync won't start and won't recognize the device. Also the device won't charge even though it shows the amber ligtht and the screen become brighter when I connect. I have the same problem with my car chargers.
If I use the HTC splitter (USB and Audio) everthing works the way it should be. But if I use a direct cable, bypassing the splitter nothing works. What is in that splitter that makes everything work? About 2 months ago, I didn't need a splitter to have it working. Is it a Rom issue?
Guys I do need help. It just drives me crazy.
Thanks.
Could be a slightly damaged mini usb connection. Have a look at the bottom of your kaiser and see if any pins are moved in the USB ext connector.
Yeah guy, I reported this issue with Kaisers & specifically Tilts 6 months ago. Have a look at your USB port pin on the device. If it is curved or the right side of the pin is slightly lower (Not arrow straight) then you may have sloppily placed your stylus on a soft reset. Sometimes this can be fixed by VERY GENTLY bending it back into shape with the stylus or another semi-rigid & smooth tool, that's if it not to badly jacked up. Because it charges in the home charger I'm about 90% sure that's your issue.
you guys are right. THe usb was slightly bent. Upon reading about the problem, I straighten it back however still the same problem. I am looking into getting a big magnifier to see if I see anything out of order.
In the meantime does anybody know a place in Toronto who is capable to fix this issue? I know a lot of people have problems but I don't want to send the device away.
Alright, I tried first with the stock rom: different usb cables, kies, installing uninstalling samsung drivers, double twist, on a mac and on windows 7, and nothing works, no matter what I tried, none of that could show me the notification bar asking for what to do with the usb connection. Of course I tried setting the phone on debugging mode and on mass storage, also ask everytime, etc.
Finally I decided to leave the stock rom and move to Cognition froyo, in order to discard a hardware issue. Thanks to Rom manager I could make it without needing the usb at all.
Once in Cognition v2.3b8 I crossed my fingers and looked to the sky (even considering that I'm atheist) and plug in the usb to my computer.... and nothing happens besides the phone charging.
Can I say right now that this is definitely a hardware issue?
Some people here are use to say, "if it's charging, definitely it's a drivers issue", but after moving to a new rom, and trying in three computers (two windows and one mac) it is a drivers issue that I can fix without buying a captivates motherboard?
Please help me out here and I'll buy you a beer, a blue moon one if you like ;P
Have you played with your USB settings; debugging, mounting SD card etc?
dionieins said:
Alright, I tried first with the stock rom: different usb cables, kies, installing uninstalling samsung drivers, double twist, on a mac and on windows 7, and nothing works, no matter what I tried, none of that could show me the notification bar asking for what to do with the usb connection. Of course I tried setting the phone on debugging mode and on mass storage, also ask everytime, etc.
Finally I decided to leave the stock rom and move to Cognition froyo, in order to discard a hardware issue. Thanks to Rom manager I could make it without needing the usb at all.
Once in Cognition v2.3b8 I crossed my fingers and looked to the sky (even considering that I'm atheist) and plug in the usb to my computer.... and nothing happens besides the phone charging.
Can I say right now that this is definitely a hardware issue?
Some people here are use to say, "if it's charging, definitely it's a drivers issue", but after moving to a new rom, and trying in three computers (two windows and one mac) it is a drivers issue that I can fix without buying a captivates motherboard?
Please help me out here and I'll buy you a beer, a blue moon one if you like ;P
Click to expand...
Click to collapse
I'm pretty sure there's a problem with your USB cable if it's not the drivers. Try using a different cable and check.. Should work!
I am having the same issue and I took it to AT&T device warranty center and they found that the USB side on the phone had some water corrosion in it and therefore my warranty is voided. I also went down the path of installing drivers, different OS but this seems to be close. now If some can tell me how to clean this port...awesome
Is the water sensitive patch under the battery still white?
rockosifraldi said:
I am having the same issue and I took it to AT&T device warranty center and they found that the USB side on the phone had some water corrosion in it and therefore my warranty is voided. I also went down the path of installing drivers, different OS but this seems to be close. now If some can tell me how to clean this port...awesome
Click to expand...
Click to collapse
First make sure its not the usb cable. Main power leads in cable usually hold up but smaller wire leads are much more fragile and the only symptom you may get is either wont be recognized and/or usb registers as data connection on the dropdown menu. Ive had a captivate with a corrosion problem but Ive also had a Samsung cable that had broken shorted out data lead but still charged fine.
You can clean port with fingernail emery board cut to shape and stripped on one side of board to proper thickness. Its a five minute mod to a 99 cent board.
rockosifraldi said:
I am having the same issue and I took it to AT&T device warranty center and they found that the USB side on the phone had some water corrosion in it and therefore my warranty is voided. I also went down the path of installing drivers, different OS but this seems to be close. now If some can tell me how to clean this port...awesome
Click to expand...
Click to collapse
I've seen long threads of people who reported the same issue: no actual water damage, but a messed up USB port and their warranties being unjustly denied. Try cleaning the contacts in the phone's microUSB port with a coffee filter dabbed in rubbing alcohol, or scratching at them with a thin wire.
I'm currently having USB port issues with my brand new replacement Captivate (phone sometimes randomly thinks it's plugged in when it isn't, thinks it isn't plugged in when it is), haven't had any luck fixing them yet.
If there's no visual residue on the charging port, they cannot rightfully void your warranty. The captivate has 2 LDI's(Liquid Damage Indicators), one on the battery and one on the phone itself, behind the battery. As long as those two are white, and as long as there isn't a bunch of green crap on the charging port, they will replace it.
I work at AT&T, and we deal with this everrrrrrrrry day. 3 big rules with warranty swaps; LDI's need to be white, charging ports need to be intact and not corroded, and there needs to be no physical damage, any scratches or dings that you can feel with a fingernail are considered physical damage. We help people who terlet their phones get warranty exchanges sometimes, nothing an exacto knife and some raw effort can't fix. AT&T is a weak beast, be assertive and they will bend to your will.
In all honesty though, just make the charging port as clean as you can and call in. Ask for a supervisor, tell them it's a documented defect with a recent wave of Captivates, and you won't hang up until they exchange it for you.
well thanks for the help, now I'm gonna check the white indicators and if the phones usb needs to be clean
dionieins said:
well thanks for the help, now I'm gonna check the white indicators and if the phones usb needs to be clean
Click to expand...
Click to collapse
well I cleaned the phone and still is not working, this is a hardware issue definitely
dionieins said:
well I cleaned the phone and still is not working, this is a hardware issue definitely
Click to expand...
Click to collapse
I had that problem with my brand-new second Captivate out of the box. Not going to deal with warranty and bull**** water damage accusations, this is being returned to the retailer first chance I get.
I've had something weird happen as well. I've had my Captivate plugged into my PC using USB Debugging at least 10 - 15 times today. I also clicked "Mount" so I could transfer files that I have backed up.
Now suddenly it stopped working. I have jumped around using every port on my laptop (all 4). I have noticed it's acted weird before.
But now (without anything plugged in at all) the laptop keeps popping up saying USB Device Not Recognized.....even though I'm not trying to plug anything in.
Should I reinstall the Samsung 32 bit drivers? I did uninstall Kies today because I had no use for it. It was annoying to have Kies open every time I plugged in.
I have a captivate lying around which have the same problem, i/e the USB cable works fine for charging but not for PC connectivity.
Since it is a development phone, I just reverted to using adb wireless widget.
Other than that, after reading this thread, it seems to be a common issue.
I got my phone exchanged (again) and no USB or GPS problems this time. I got a grainier-looking screen though...meh can't complain really, since this is the only Captivate I've owned that doesn't have any major/hardware-related problems.
My USB not working ended up being my laptop (not phone). I had to unplug the power supply....shut down for a few minutes.....reboot and it worked. I had tried reinstalling the drivers but it did nothing.
mikegy2002 said:
First make sure its not the usb cable. Main power leads in cable usually hold up but smaller wire leads are much more fragile and the only symptom you may get is either wont be recognized and/or usb registers as data connection on the dropdown menu. Ive had a captivate with a corrosion problem but Ive also had a Samsung cable that had broken shorted out data lead but still charged fine.
You can clean port with fingernail emery board cut to shape and stripped on one side of board to proper thickness. Its a five minute mod to a 99 cent board.
Click to expand...
Click to collapse
I appreciate the advice use some acetone to remove the green stuff but phone is still being difficult when trying to connect to the pc ...be nice if samsung came up with something so there wouldnt be a possibility that water would get in the port
I've had this problem since i got my phone, and i've had it for months now.
Always thought it was drivers.
My last try was with the new AIO captivate tool box app and the drivers their.
For those of you that got replacements how did you go about this.
just go to the store? Or is there a number to call to do it over the phone?
It's just annoying not being able to transfer pictures and such off my phone, hell it worked with my iPhone. I know you can setup wifi file transfers, but if i'm at a friends house it would be nice just to be able to plugin the phone and transfer files too it.
I fixed this problem selling out the phone. Not joke.
BUT, thing is, that the buyer, couple days after the purchase, told me that he fixed this issue by simply restoring the phone to the stock rom through odin 1 click.
Why I didn't try that easy fix? Simply because I thought that the phone was already in the stock rom :S
Lesson learned: always double check if you're in stock rom or not. (obviously you don't need to do this if your purchased the phone brand new!)
It's really weird, a week ago my phone suddenly freezing while I was out, I took the battery off and put it back but it was stucking on AT&T logo scree. I've tried that for few times nothing changed, put it away and the next day tried for few more times and this time came up (also recovery mode and 3 buttons didn't work too).
Everything was look fine but had a problem it was when I plug the USB cable it's just showing the charge status, means couldn't connect the Phone to PC ,I tried with some other cables and PCs, also put hair dryer if possibly water went in but the problem was from the phone.. also when took the USB off the charging status was keep going. first thing I thought it would be the ROM, I had some other ROM in the memory to I flashed to another ROM, but the problem was still there.
tried many times nothing changed, I was almost wanted to grab a new one, till 2 nights ago after a week while it was charging I suddenly noticed that it can connected, I straight away got backups copied to PC and flashed to Stock, now everything looks fine after few days and it works good.
any suggestion on that? is it could be water inside or something?
My ROM was Cognition 2.3 at that time
hope it's not gonna happens again.
I had the same problem and it was a bad USB port any phones made before December '10 have had a lot of problems. Warranty gave me a replacement without question.
Sent from my SAMSUNG-SGH-I897 using XDA Premium App
So just two days ago one morning i woke up unplugged my note from the wall charger and i noticed the charging symbol didnt go away. so i plugged it back in and took it out and it was still there i even reset it i rebooted it and it still showed it was charging somehow. After a cuple or reboots everything went back to normal. i ignored the problem now today two days later the note starts vibrating out of no were multiple times like crazy. It acts like if i was plugging the charger in and out of it one second it shows its charging next second its back to normal. It keeps doing this back and forths its bein 10mins now and its still vibrating. The only way to make it stop is to actually have it plugged into the wall. Oh by the way im running rocket rom v20 & abyass kernel 3.4 on it any suggestions? I allready called samsung they just said sorry they couldnt do anything about it
Sent from my GT-N7000 using xda premium
No 1?
Sent from my GT-N7000 using xda premium
sh4dow1 said:
No 1?
Sent from my GT-N7000 using xda premium
Click to expand...
Click to collapse
If nothing else works try a factory reset *2767*3855#, backup your files first and remove the sd card before doing that. I hope it returns to normal than.
Good luck
I think it was software related because i did a nandroid back up to my original stock rom and everything is fine now ive unpluged it and plugged it back in like 20 times now also rebooted it and it has not showed up again
Sent from my GT-N7000 using xda premium
Jesus and all saints bless you. Congrats!
Sorry to break your happy bubble, its not a software problem but rather a hardware defect in the usb port of the note. I have this problem and so do many others. This problem was also noted in many galaxy s2 phones. You can do all the resets or flash stock roms but the problem can come back at any time. My theory is the custom cover for the galaxy note. Mine has a small opening for the usb port so when I would push in my usb cable, it would settle in at a slight angle. this caused my usb cable connector to bent in a slight angle and hence, causing the pins inside the phone to also bend in the same angle. the dirt inside the usb pins can also cause the issue but I cleaned mine with alcohol and nail polish remover. My problem still exists. Then I tried the push the pins down towards the back of the phone and, again, no positive results. Now when I disconnect my usb cable, I push it down a bit and then slowly disconnect it from my phone. this is working fine for me so far. As soon as the usb part becomes available on ebay, I am buying it and installing it inside my note.
By the way, there are a few threads on this issue already.
good luck.
aftabbabar said:
Sorry to break your happy bubble, its not a software problem but rather a hardware defect in the usb port of the note. I have this problem and so do many others. This problem was also noted in many galaxy s2 phones. You can do all the resets or flash stock roms but the problem can come back at any time. My theory is the custom cover for the galaxy note. Mine has a small opening for the usb port so when I would push in my usb cable, it would settle in at a slight angle. this caused my usb cable connector to bent in a slight angle and hence, causing the pins inside the phone to also bend in the same angle. the dirt inside the usb pins can also cause the issue but I cleaned mine with alcohol and nail polish remover. My problem still exists. Then I tried the push the pins down towards the back of the phone and, again, no positive results. Now when I disconnect my usb cable, I push it down a bit and then slowly disconnect it from my phone. this is working fine for me so far. As soon as the usb part becomes available on ebay, I am buying it and installing it inside my note.
By the way, there are a few threads on this issue already.
good luck.
Click to expand...
Click to collapse
Thanks for the info im going to keep this in mind when plugging and unplugging the device it did have some corrosion inside the usb connector and i did manage to scrape it off cleaned it and it seems to have helped but my best bet is probly buying a new usb circuit any idea of when they will be available?
Sent from my GT-N7000 using xda premium
Hi All,
So I've had my Nexus 6 for about 2 years now, but recently had some weird issues with USB connections and I'm pretty stumped. The issue itself is that my phone will not be recognized by Windows, it doesn't even display in device manager. If I type 'adb devices' in cmd, then no devices show. I've tried using USB Charging Only, P2P and MTP usb options specified in the settings. However, when I connect my phone through the wall, it says "Charging over USB", now if I remember rightly it used to say "Charging over AC", I'm still using the official Motorola plug that came with the phone. I still have access to TWRP, but phone can't connect to phone through fastboot. Also, my PC is running Windows 10, just in case this is a known issue - although I've scoured google and couldn't find any answers.
One last detail, I first noticed this issue around the time that I moved from stock to Pure Nexus + Franco Kernel, think it was around the first release of 7.1.1. I've got a feeling this is entirely coincidental and unfortunate timing, but figure it's a detail I'll include just in case it is relevant.
So here's what I've tried so far:
Different USB cable
Different device (hudl2 was recognized by Windows)
Different ROM, didn't install FK this time
Different ROM with FK
Reinstalling official google USB drivers
So any suggestions as to what the issue itself is (dead charging port maybe? Although seems strange it'd charge at USB speeds still) and any suggested fixes?
Thanks in advance
SamConnolly said:
....So any suggestions as to what the issue itself is (dead charging port maybe?.....
Click to expand...
Click to collapse
Below suggestions about the USB-port:
1.
Cleaning USB contacts with air pressure or a small brush wetted with alcohol.
2.
Check the connection with Windows:
Use a different phone; different cable.
3.
Connect your phone to a different PC. When working you know that there's no hardware failure.
NLBeev said:
Below suggestions about the USB-port:
1.
Cleaning USB contacts with air pressure or a small brush wetted with alcohol.
2.
Check the connection with Windows:
Use a different phone; different cable.
3.
Connect your phone to a different PC. When working you know that there's no hardware failure.
Click to expand...
Click to collapse
Brilliant suggestions, I'd tried cleaning with a toothpick already but not a brush, so went out, bought a toothbrush (couldn't find any alcohol) and after very little effort it started to work. Thank you so much, you have just saved me from buying a new phone
SamConnolly said:
Brilliant suggestions, I'd tried cleaning with a toothpick already but not a brush, so went out, bought a toothbrush (couldn't find any alcohol) and after very little effort it started to work. Thank you so much, you have just saved me from buying a new phone
Click to expand...
Click to collapse
Isopropyl alcohol can be found at either Wal-mart or your local pharmacy for around $1.50 to $2.00 a bottle. Just be sure to use 89% or above, you don't want to lower as it would have too much water content, maybe even causing damage. 91% is very common in stores and alot of times the only option, I like to use 99% but you may have to hunt some down lol. Also very very soft toothbrushes are fine, but what I found works even better are the tiny, thin, very soft makeup brushes as you can fit the entire thing in the port allowing greater contact area when cleaning, also they are amazing for cleaning out the Nexus 6's speaker grills, they fit every nook and cranny, but most importantly, holding them at an extreme angle the bristles actually can fit up under the plastic guard of the speaker between it and the grill mesh without any worry of damaging it. Try it out and you would be amazed by just how much random debris get trapped between the guard and mesh. Just make sure if you are gonna "borrow" your girlfriends, wifes, or daughters brush, you clean it very very good with the isopropyl alcohol first, wouldn't want to give your phone a new, messy, smudgy, paint job lol. Also for the debris such as fuzz and dirt that are extremely packed down into the port, alot of times even shining a bright light, you cannot tell there is a layer of crud stopping your cable from inserting fully (I have cleaned some unbelievably disgusting phones people bring me over the years) I use a pair of ifixit's fine tip ESD safe tweezers and a lot of lighting along with a dab of patience lol. Just have to be careful, most importantly, not in a rush, and you can get it clean as day 1.