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I have a problem (my friend also) on the Note, when I load videos on microSD, in any folder, they disappear after some time. I do not use Kies, but frequently I connect the phone with cable for external storage.
thanks
Hi,
no idea to solve?
Did you try doing a disk check?
eksasol said:
Did you try doing a disk check?
Click to expand...
Click to collapse
...the strange thing is that a friend has the same problem...
^^ are those 720p videos ? or greater than 4gb in size ?
same issue
Most of the videos has been deleted from my micro sd card (32 gb) with my galaxy note. It is really frustrating,problem disappears if using phones storage. A fix is requested urgently cuz this not accaptable from samsung.
fcasoli said:
I have a problem (my friend also) on the Note, when I load videos on microSD, in any folder, they disappear after some time. I do not use Kies, but frequently I connect the phone with cable for external storage.
thanks
Click to expand...
Click to collapse
While connecting the phone to the PC it is possible that a program intended for synchronizing or importing media file to PC can delete the files from SDcard. So does "PMB Sony" for example. You can change it in options.
Same issue with samsung Galaxy s2
Same issue here. My device keeps deleting video files from my external 16gb microsd.
I put video files inside a folder (/media/video) and after some time the files disappear. The only thing that I do is plug and unplug from a pc mounting usb storage several times a day (i do not use Kies).
I also used a freeware program to recover deleted files from the microsd and found out that the files were marked as deleted (i had success in recovering).
This thing is starting to be very annoying.
I'm on MIUI 1.12.9.
Thanks
I confirm that I have the same problem.
buk_grudziadz said:
While connecting the phone to the PC it is possible that a program intended for synchronizing or importing media file to PC can delete the files from SDcard. So does "PMB Sony" for example. You can change it in options.
Click to expand...
Click to collapse
If I store video on the phone memory (not inside te microSD), the problem persists,
without using Kies, where can I found the menu to change options?
thanks
recovery program
Can you tell please which recovery program you have used cuz i tried one program but couldn't recover them . Thx
d3p said:
Same issue here. My device keeps deleting video files from my external 16gb microsd.
I put video files inside a folder (/media/video) and after some time the files disappear. The only thing that I do is plug and unplug from a pc mounting usb storage several times a day (i do not use Kies).
I also used a freeware program to recover deleted files from the microsd and found out that the files were marked as deleted (i had success in recovering).
This thing is starting to be very annoying.
I'm on MIUI 1.12.9.
Thanks
Click to expand...
Click to collapse
This is true and I also can confirm this. I did not notice that my videos were missing until I saw this post and checked for my videos on my XD card and they were all gone What was odd was that the video which were transferred over from another computer to the XD card did not vanish but the videos which were recorded with this Samsung Note did all vanish WTF
I never did a sync either.
I really don't remember the used application 'cause I did it on a pc that i can not acces anymore. In any case, the application was free and i really found it on 5seconds search on google.
bye
I'm thinking of two things, neither of which are probably right
Firstly, I recently installed Window7 alongside my Linux Mint installation. On this I've noticed that if I copy files from Mint to the windows partition that Win7 often does a chkdsk thing on booting up and goes and deletes all these files ! I've never had this happen with any other version of Windows (Xp, etc). I'm wondering is there some filesystem 'tag' on your pc that makes the system think that file is corrupt or something and results in the files being hidden/deleted.
Secondly, I was looking on Amazon for a Sandisk sd card and I saw a review by a guy who said that many sd cards are fakes and not made by Sandisk at all. Apparently a lot of these have a much smaller capacity than claimed and as you add data they fill up and older data is destroyed. Here is the link
FlamingGoat said:
I'm thinking of two things, neither of which are probably right
Firstly, I recently installed Window7 alongside my Linux Mint installation. On this I've noticed that if I copy files from Mint to the windows partition that Win7 often does a chkdsk thing on booting up and goes and deletes all these files ! I've never had this happen with any other version of Windows (Xp, etc). I'm wondering is there some filesystem 'tag' on your pc that makes the system think that file is corrupt or something and results in the files being hidden/deleted.
Secondly, I was looking on Amazon for a Sandisk sd card and I saw a review by a guy who said that many sd cards are fakes and not made by Sandisk at all. Apparently a lot of these have a much smaller capacity than claimed and as you add data they fill up and older data is destroyed. Here is the link
Click to expand...
Click to collapse
I never connected my Samsung Note to a Windows PC and the videos still vanished.
Same issue here..
First of all, I don't think it's a resolution issue because I have two similar videos, one disappeared while the other is still there.
Second of all, my videos are on the phone's memory and not an external sd.
If I go to folder details and check last modified date I notice that all folders from which videos have disappeared have been modified at the same time.
No solution?!
did anybody contact Samsung?
and could it be app "smart lock" causing this disappearance?
thanks
all of you developers out there.. anyone to help??
I might be wrong, but i think that those files aren't deleted at all. You may have a FOUND or LOST dir on you micro SD card with files in it that are the same size of the lost Videos.
I think this problem occures when you turn the phone off while it searches for media files on the card.
Try making a .nomedia file on your SD Card root folder, Stock players might not find any Videos after you've done that but you can easily open them with a Filemanager (ES FileExplorer).
.nomedia helped me
Chest3r said:
I might be wrong, but i think that those files aren't deleted at all. You may have a FOUND or LOST dir on you micro SD card with files in it that are the same size of the lost Videos.
I think this problem occures when you turn the phone off while it searches for media files on the card.
Try making a .nomedia file on your SD Card root folder, Stock players might not find any Videos after you've done that but you can easily open them with a Filemanager (ES FileExplorer).
.nomedia helped me
Click to expand...
Click to collapse
maybe I do not understand your proposal, but the problem persists if I put video in the memory of the phone (not external microSD) adn I do not find the file with File Explorer, so I think it is lost...
I remember some people complaining about this when the EVO 4G first came out as well & for some it seemed to be bad SD cards but there were also a lot of firmware changes happening so unclear about the determined cause. This is troubling & would not like to still have to worry about this if I purchase the SGNote. Sounds like backup & keeping an eye on this is necessary. Has anyone emailed Samsung?
Good evening. I had some photos deleted from a microsd card. Does anyone have any experience as far as recovering? Thanks much.
Try Recuva
Try an app call diskdigger.
I've tried disk digger and I let it sit for several hours and it was only 10% done. Does this take a long time and is it pretty accurate? I haven't tried recuva before
It can take a very long time, as in overnight. Depends on the card size and speed and the way you are accessing it. Read Errors require multiple retries before giving up, stuff like that.
Or the data might just be completely gone due a card failure. Just deleting data, without overwriting the deleted area, is generally recoverable.
You might try recovering in a totally different system, in case the system you are using has a fault itself.
Sent from my Nexus 6 using Tapatalk
trent999 said:
It can take a very long time, as in overnight. Depends on the card size and speed and the way you are accessing it. Read Errors require multiple retries before giving up, stuff like that.
Or the data might just be completely gone due a card failure. Just deleting data, without overwriting the deleted area, is generally recoverable.
You might try recovering in a totally different system, in case the system you are using has a fault itself.
Sent from my Nexus 6 using Tapatalk
Click to expand...
Click to collapse
Thanks for the info. Outside of using the phone with disk digger app I have a micro SD card reader to just SD card reader which I can connect to the computer. Should I try a program via computer? Have you had luck with recuva or have you use something else?
I agree with jjones886 - plug the SD card into your laptop, install Recuva and see what it finds. It'll be a lot faster on a PC than on a phone, I'm sure.
https://www.piriform.com/recuva/download
Free.
Of course it will work only if you haven't added anything to the card since you deleted the photos - new stuff may have overwritten them.
dahawthorne said:
I agree with jjones886 - plug the SD card into your laptop, install Recuva and see what it finds. It'll be a lot faster on a PC than on a phone, I'm sure.
https://www.piriform.com/recuva/download
Free.
Of course it will work only if you haven't added anything to the card since you deleted the photos - new stuff may have overwritten them.
Click to expand...
Click to collapse
OK I have another question. Google photos is horrible a out backing up my photos and was part of the reason why I am in this situation. Also The Gmail app have emails stuck in outbox. Do you have a suggestion for a better and more reliable cloud? I don't want to use Google photos anymore. Ever since they split photos from Google+it has been a headache
As well as Google Photos I have an app called Drive Autosync Pro, which allows you to back up specific device folders to Google Drive (e.g. my DCIM\Camera to my Drive Nexus 6 Photos). The free version allows (I think) 2 folders to be synced, but I believe in supporting developers, especially as apps are so cheap compared with PC programs.
If you want to avoid Google, the same developer also does one for Outlook. Also Dropbox, though its very small free allowance in comparison with Google & Microsoft doesn't really make this a sensible choice.
https://play.google.com/store/apps/details?id=com.ttxapps.drivesync&hl=en_GB
https://play.google.com/store/apps/details?id=com.ttxapps.dropsync&hl=en_GB
https://play.google.com/store/apps/details?id=com.ttxapps.onesyncv2&hl=en_GB
Hi there!
I am a new member, recently bought P9 (L09) coming from Note 2.
I can't find a way of transfering files to PC without Hisuite.
I just came back from the holidays and took about 500 pics.
When I connect a phone via USB I can see only about 10 last pictures in DCIM folder on SD card.
I've searched the web high and low, but couldn't find out the conclusive answer.
Please help me!
Thanks
Probably the photos are inside the phone internal storage, not on the SD card.
The camera mode has an explicit option (you can check by swiping right) named "Priority save on SD card", maybe it changes or it changed by itself.
Anyway when you connect the USB you should see the SD card storage but also the "Internal storage" that contains another DCIM folder, which probably contains the other 490 photos.
Hi ScareIT,
thanks, but photos are on the SD card (size is 2Gb).
I can see them on the phone in Files app.
Obviously, Huawei wants me to use their Hisuite.
It's something to do maybe with correct driver? I know there are different file transfer formats(MTP,PTP). And I have even enabled USB debugging, but to no availability.
I haven't had any problems with Note 2 before.
How do you guys transfer files or pictures between PC and a phone?
I have the same problem, connecting with MTP protocol via HiSuite, creation of folders is extremely slow, and I found it impossible to move files from the phone (be it on internal storage or external SD) to the phone in a different folder.
I'd like to use USB mass storage option, but it's nowhere to be found in settings, only PTP, MTP and several other useless options... On top of that, i've lost a file (voice recording) trying to move it from one folder to another... should have saved it on PC first. But with mass storage i'm pretty sure i could recover it.
If anyone can help, would be really great.
Chiffin said:
I have the same problem, connecting with MTP protocol via HiSuite, creation of folders is extremely slow, and I found it impossible to move files from the phone (be it on internal storage or external SD) to the phone in a different folder.
I'd like to use USB mass storage option, but it's nowhere to be found in settings, only PTP, MTP and several other useless options... On top of that, i've lost a file (voice recording) trying to move it from one folder to another... should have saved it on PC first. But with mass storage i'm pretty sure i could recover it.
If anyone can help, would be really great.
Click to expand...
Click to collapse
There's a program on PlayStore called "wifi file transfer pro" It's the easiest way to transfer files between any mobile/computers, anything that has wireless connection. Give the free version a try first.
evilc1 said:
There's a program on PlayStore called "wifi file transfer pro" It's the easiest way to transfer files between any mobile/computers, anything that has wireless connection. Give the free version a try first.
Click to expand...
Click to collapse
Thanks man, next time i'll try that.
Chiffin said:
I have the same problem, connecting with MTP protocol via HiSuite, creation of folders is extremely slow, and I found it impossible to move files from the phone (be it on internal storage or external SD) to the phone in a different folder.
I'd like to use USB mass storage option, but it's nowhere to be found in settings, only PTP, MTP and several other useless options... On top of that, i've lost a file (voice recording) trying to move it from one folder to another... should have saved it on PC first. But with mass storage i'm pretty sure i could recover it.
If anyone can help, would be really great.
Click to expand...
Click to collapse
You can ignore hisuite by selecting "files"in the notification shade. It will be MTP like any other Android phone.
Envoyé de mon EVA-L09 en utilisant Tapatalk
Hi guys, thanks for the replies!
I know its possible to transfer files with a third party app over wifi, but that's not what I am looking for.
And Marsou77: It's not working for me: when I choose Files in Notification menu- I can view Internal and SD card, but all I can see is only 24 pictures out of 500 in SD card.
And another thing I just tested: I've took a new picture and I can see it on SD card fine now. So I am not sure where all other pictures are?! Maybe some sort of corruption of SD card? But I had transfered all pictures with Hisuite fine. Anyone?
I'm having the same problem. I've already connected my P9 to my PC and transferred a whole load of images about a month or so ago, but now I'm about to run out of storage on my phone and I can only see about 10 images in my DCIM/Camera folder where I know I have about 1000. I'm also missing a whole load of files in my download folder including a big video file that I want to transfer to free up space.
A load of other folders have missing files on my PC but I can see them on my phone and I can double check their location in file details. It seems that I'm only able to view about 20% of the files that are on my device.
If you have password or fingerprint active, you have to keep the phone unlocked for the transfer to work. Just keep the screen on. I had the same problem and now it works.
Just to confirm: I have no passwords or fingerprint scanner set on...
Same here - only some files are visible. Unlocking the phone is not solving this issue.
Ok so this is odd: I've connected my phone to my work computer and I can now see 450 of my 1000+ photos that I've taken on my phone. I moved about 30 images from the phone, deleting them from the internal storage but when I check my phone the images are still there! What's going on? I feel that I'm missing something important here, but I see no other options on the phone regarding USB connection settings.
I don't know if it makes a difference (why would it?) but my home PC is running windows 10 whilst my work one is still windows 7.
Are there any drivers I should be updating to allow Windows to see files on the phone?
I tried searching the phones internal storage for ALL .jpg files and I can see on my phone that I have 1000+ photos that I've taken and around 100+ images that have been downloaded from various places but when I search for all .jpg files I'm only getting 700 results in total. Something strange is going on and I hope I'm just being an idiot here and that I don't have a problem with my phone.
Did you try what Marsou77 said, when pluging phone into pc, on the phones screen, select files, not pictures, you should then be able to browse the whole phone from PC
Greasedferret said:
Did you try what Marsou77 said, when pluging phone into pc, on the phones screen, select files, not pictures, you should then be able to browse the whole phone from PC
Click to expand...
Click to collapse
Yep, that's exactly what I'm doing. Tried keeping the screen on too as has been suggested but I'm still only seeing some of my files. Installed a different file manager on the P9 to double check where the phone says they are but they just don't appear on the PC.
Good news and bad news.
The good news is that I can now see my 1000+ photos and all the videos I've taken with the camera so I can now copy them off and free up more space on my phone. Very relieved that I can access all the files on my phone again.
The bad news is that I have no idea what has caused this sudden change in access. I'm using my work computer which is windows 7 and I haven't changed anything with the phone or done anything different today, just connected the phone and selected "files", as I have done each time. The only thing I can think of is that I deleted a few things from the phone yesterday whilst at home. I went through the installed file manager and decided to delete a few large-ish, downloaded videos that I decided that I didn't need to keep. Perhaps this increased the freespace on my device to a certain level in which allowed me to access all my files? I have no idea, and that's frustrating because this account can't really help anyone else that comes across this issue.
Since you asked, I install Flickr on my phone which uploads all images automatically at full resolution to its online server. Since Flickr gives 1 Tb free, it generally a no hassle solution. I have never connected my phone to my iMac so far. Plus the Hisuite has no OsX option.
Today just happened a strange thing: I connected my phone to download few photos (stored in the SD) and I found them in their place ("DCIM" folder), but I also found a lot of other photos were missing (and I immediately thought about this thread): I still found them inside the SD but inside the "Pictures" folder, not inside "DCIM" one.
I don't remember I actived any option, but that's it.
Just hope it can help some people in my situation.
Hi all!
I think I know the answer.
Basically its to do with a Memory storage settings>Default Location>Internal/ SD Card Storage and emulated storage.
Basically what's happened I was still playing with a settings and customizing my phone and set Default Location to Internal and then SD Card storage. And location of pictures became kinda scattered. I am still learning/reading how Android storage works for SD cards and also emulated storage. Now I set default location to internal storage, phone gave some warning about encryption and it restarted and now I can open SD card on my PC and all the pictures are there! Happy days
Hopefully that will help some people. Cheers
After some time without an SD card, today I put one (Sandisk 32GB Ultra Plus I think) in the phone, formatted it as internal storage and opted to move data to the card.
The card got filled up to 17 GB; it seems the system has copied all the images and my files but no apps or other internal things.
Copied, not moved - because the internal storage remains to be filled up. The data however is inaccessible. I.e. when I eject or remove the card, there are no files visible on the phone, in fact it's as if there's no storage. E.g. the download folder doesn't exist, file managers can't see anything etc. So the files remain on the phone, but I can't access them.
Of course I can't move the data back from the card to the phone because... There's no space, so that process errors out.
Another problem this causes is when I update apps. The app gets moved to the card and all the app data gets reset/wiped.
What can I do about this? The phone isn't rooted or anything of the sort, it's all stock. However I also don't use Google's services, so I'm not exactly eager to do a factory reset and set everything from scratch. I have my files backed up, but I'd lose the app data, which would be a major hassle.
Thanks for any tips.
Try clearing the system cache.
You mean from the boot recovery menu? I did, it didn't help.
More notes:
- The "Free up space" button in storage doesn't work.
- Now I'm thinking, I have a lot of Google and Moto apps disabled, so maybe that's the problem (it's really been ages since I've messed with this, so I've forgotten about it). Any clue which app controls these things?
- I also just realized that every single file on the card has its date/time set to the time when I did the migration, and not when the files were originally created. Is this normal? (Cause it's pretty effed up.)
Anyway I'm not liking this. What can happen when I tell the system to "forget" the SD card? Any guesses?
The time stamp is normal.
There's hidden files, something...
Problem is, I can't get into the file system of the internal storage at all.
E.g. in Total Commander I can navigate the root folder and certain subfollders, but in terms of my files I can only get to the ones on the card; which is easy to distinguish due to the timestamp. And when the card us ejected or not present, there's nothing at all.
Factory reset if you get tired of playing with it... could be malware.
Any ideas, anyone? :/
What dis you mean be "formatted as internal storage"?
Well when you insert a new memory card, you can format is either as internal storage or external. Internal will act as just more phone storage, i.e. apps can be installed to it, and it's encrypted. Downside is there's no way to distinguish where anything gets saved.
External is just for files and in case of G6, it's not encrypted.
I think you better start from the beginning...
You always should use the SD card as a data drive.
Running apps should never go on it!
You never encrypt a data drive... unless you enjoy losing data!!!
Get the data off the SD card into the PC via data transfer from the phone.
Then factory reset the phone and reload.
Then add the SD card data drive, do not encrypt it! All critical data and backups go here.
Internal memory is for apps, the temporary download folder and the DCIM folder*.
*create a folder on the data drive to transfer photos from the DCIM folder on a regular basis.
Do Not name this folder DCIM! Name it Photo Master or such.
Excuse me, but you don't know what formatting as internal storage means, but you gonna give me a complete rundown how to use my phone in a completely different manner than I want to. I didn't ask any of this.
If I can't encrypt the SD card, then it might as well not be there at all. Motorola ****ed up by not supporting this.
Anyway, I sorta fixed it. Uninstalled some apps to clear up about 2.5GB of space, deleted all my files, "migrated" everything from card to phone, which was about 700 megs of nothing. Yep all my files were still there in the phone. And those 700 megs stayed on the card too. Whatever process is controlling this, is apparently unable to delete data.
Whatevs. Guess it's extra motivation to mess around with custom ROMs and stuff, I'm tired of OEM nonsense.
If you OS crashes/burns which is rare in Androids but certainly happens, your encrypted SD card data will not be accessible after a factory reset.
Lost forever... end of story.
That's why you never encrypt data drives; sooner or latter you will lose critical data, maybe your whole data base.
People are constantly posting here asking how to break 256 bit encryption. It's sadly halarious because it's not happening in their lifetime.
Meh, do what you will...
Same sheet here. I did the following and it worked:
1, while still in the phone, I backed up the content of the SD card. (Turned out I didn't need it, but better be safe)
2, switched off the phone
3, removed the SD card
4, Turned on the phone. Some apps, which didn't rely much on internal storage just worked without any issue. Others were missing the SD card.
5, From the drop-down menu I selected the SD-card related item and clicked on "Forget". This gave me some warnings, but I didn't have much to loose.
6, Magic happened: My phone recovered the previously hidden files and it worked just before I started the migration to SD card!
tohotom said:
Same sheet here. I did the following and it worked:
1, while still in the phone, I backed up the content of the SD card. (Turned out I didn't need it, but better be safe)
2, switched off the phone
3, removed the SD card
4, Turned on the phone. Some apps, which didn't rely much on internal storage just worked without any issue. Others were missing the SD card.
5, From the drop-down menu I selected the SD-card related item and clicked on "Forget". This gave me some warnings, but I didn't have much to loose.
6, Magic happened: My phone recovered the previously hidden files and it worked just before I started the migration to SD card!
Click to expand...
Click to collapse
Welcome to XDA
Apps, DCIM and download folders go on internal memory.
All critical data including regular backups for the dcim folder go on the SD card ie data drive.
Any apps that allow backups can be backed up on the data drive but never running from it.
Once you add a SD card leave it in the device and access it through the device only to avoid issues.
If you're dealing with under 128gb internal memory... life will be hard*. That's what I consider a bare bones minimum, 256gb or larger is better.
*Adjust the amount of apps loaded accordingly and leave a couple gb of headroom. If you only got 16gb of memory it's going to be a light load.
I recently connected a USB flash drive (the SanDisk ultra dual drive with both A and C plugs that slide out of each end). It was having issues, as it would appear in FX file manager initially but then suddenly disappear. My phone told me via the notification area that the device had been removed improperly (which it hadn't) and that I should restart the phone. After a while, I did so, and as the phone was shutting down I removed the USB flash drive. Not sure if I should have left it in during the reboot tbh but what's done is done.
Anyways, after the phone started back up, I noticed that one of the folders in the root of my internal storage (a temporary folder to which I had been transferring files to from the USB drive) had disappeared. Odd, I thought, so I checked others, and found my Downloads, Music and Movies folders all empty, and my Documents, Pictures and Videos folders empty except only one subfolder or file. All of these folders had been full of files previously. Thankfully the photos in DCIM don't seem to have been affected (though I can't be sure of this as I don't know exactly what was in there in the first place).
If the external USB device has somehow been able to cause something like this, it'll be the first time I've seen anything like it in the whole time I've been using computers (more than 30 years). I would understand if the files on the external device had gone missing, as that's the device the phone reported the issue with. But for my completely unrelated files to disappear from internal storage? I have no idea how it happened.
If anyone has any advice on how I might get these files back and find out how they disappeared, I would be extremely grateful. I feel I can't trust my phone now...
Specifically, if anyone knows a file recovery app that works and can be trusted and won't put malware on my phone, that would be great
I haven't found one for the phone directly, but for the USB you could Recuva on Windows, which I have used with some success. This assumes that the deletes were not followed by wipes.
I would guess there is malware at play here, because this doesn't usually just happen. Or a mistake with copy vs move, and a bad USB stick as well... though with the 30 years of experience you have I would think these are VERY unlikely.
I realize it's too late to mention this, but I STRONGLY recommend backups, so you're not trying to recover deleted data like this. Of course, that doesn't help you today... but in the future, please setup a backup system to protect such files. For photos, for example, Google Photos is a great simple way to keep those backed up....
Thanks for the reply. Given the seemingly systematic deletion of files, I also suspect malware, though I haven't installed any new apps recently that weren't from reputable sources. Maybe an older malware app somehow triggered yesterday - who knows?
I've been hesitant to install a file recovery app on my phone, as I suspect most of them are clones/don't work/contain malware/only exist to prey on the vulnerable and make ad revenue.
Thankfully my photos are triple-backed up to various cloud services, including Google Photos (for sharing) and OneDrive (which retains the original filenames so that I can separate WhatsApp etc photos from my camera photos). The other files were backed up to iDrive until January, when I switched to a new iDrive account and forgot to transfer the backups. Losing those is more an inconvenience, nothing serious - for example I noticed this morning that my alarm sound had reverted to the (unpleasant) default and it is annoying to have to search and hand-pick a new bunch of alarm tones again.
I used to back up my entire internal storage regularly with FolderSync to a microSD card but nowadays I use dual sim cards so the microSD has been removed. I also used to have auto backups set up with SyncMe over wifi, but this seemed to stop working when I installed android 12.
I had become somewhat complacent about my safeguarding my files recently, and this is a stark reminder of how important regular backups are.
If anyone has advice on trustworthy file recovery apps, I'd love to hear from you.
Glad to hear you have backups... phew!
Sorry I don't have any leads on phone-apps for data recovery. But I am interested in seeing what others say as well...