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hmmm... ok, let me have some opinions on this, I am running fresh 2.3.3, oc 710, clear lock screen. At about 12 noon yesterday my touch screen stopped responding, BUT only at the top exactly where the notification bar is, I know this because I turned on Nexus Revamped Pro LWP and in settings I set the particles to spawn where I touch, I have not been able to pull down my notification bar since yesterday! Ok, stop and think of how inconvenient that is! Anyways, I have gone so far now as to wipe everything and go back to stock fresh 2.3.3(no kernel or any theming) and it still wont work, oh, sometimes when I go to hit the phone soft key(bottom of screen) THE DAMN NOTIFICATION BAR JUMPS DOWN! I am going nuts trying to solve this, the phone was dropped once two days after I got it(almost a year ago) and it has had a Zagg screen protector on it until yesterday because I thought that it might be causing the problem. So there is my rant with some information on the problem stuck in there, anyone have any ideas let me know before tomorrow morning, I will have to go back to stock and unroot so I can go to Best Buy(not so Best Buy) to exchange it.
Wrong forum, try a different rom. but I would unroot and take it back
Sent from my HERO200 using XDA App
oops!! my bad, mod please move it! this is set as my home page I forgot to click Q&A section!
I had the same problem a few few months ago. The same thing with the notification bar would not slide down, but if you press anywhere on the screen it will. I dealt with for a day or two until I couldn't take it anymore. I reverted back to stock 2.1 and went to the sprint store to get it fixed. The technicians there never heard about this problem and they couldn't fix it. Luckily I was still under a 1 year HTC warrenty, so they just exchanged it with no problem. Hope this helps you out, and good luck.
Sent from my HERO200 using XDA App
pinoy724 said:
I had the same problem a few few months ago. The same thing with the notification bar would not slide down, but if you press anywhere on the screen it will. I dealt with for a day or two until I couldn't take it anymore. I reverted back to stock 2.1 and went to the sprint store to get it fixed. The technicians there never heard about this problem and they couldn't fix it. Luckily I was still under a 1 year HTC warrenty, so they just exchanged it with no problem. Hope this helps you out, and good luck.
Sent from my HERO200 using XDA App
Click to expand...
Click to collapse
Well, I tried 4 roms and stock 1.5 and 2.1 today and finally unrooted back to 1.5, I still am within my one year HTC warranty, I payed for a warranty at best buy(boooo!) and I happen to be out of town right now, so I go to the store here and they try to tell me I am not paying for the replacement program or warranty, AND I HAD ALL MY PAPERWORK IN FRONT OF THEM, so they finally said no we wont exchange it but we will send it off, it will be 3-4 weeks and we aren't giving you a loaner, so I said no and they gave me a special receipt and told me to go to any Sprint store and they would replace it....ANOTHER LIE, I went to FOUR stores scattered across Houston until a store even looked at it, I explained the issue and the said ok our tech will replace your screen or we will give you a new one it will be 30 min., ANOTHER LIE, 2 hours and 26 min later I was handed my phone by the tech and told that he had updated me to 2.1 and that my phone was fine, LIE. FIRST of all my screen wouldnt even unlock by touch(had to menu, menu) second I could still not get a proper response from my screen or even touch the T.B., second as soon as I turned the screen on it asked me to DOWNLOAD THE UPDATE, he didnt address the problem that he was told was there, he lied about doing the update, I lost it on this lazy ass, so he took my phone again, had it for under 3 min this time, brought it back and said here I updated it, I cant fix it, I cant give you one from our stock, you will have one in 3-4 days, again no loaner, THE UPDATE WAS STILL NOT EVEN DOWNLOADED, AND ONLY HALF OF MY BATTERY COVER WAS ATTACHED,I AM 376 MILES FROM MY WIFE AND 2 KIDS WITH NO PHONE. So at this point I just want to say, F*@# Sprint and F*@# Best Buy, I pay thousands a year for warrantys and bills, have payed at least the double the retail of my phone just in insurance(between our two lines) and you A$$'s reniged on everything that extra I pay for, when I do get my new one I will be canceling all insurance and warrantys and in 5 months when my contract is up IM GONE, you people have never done anything to honor your customer service agreements and I dont think I have ever heard anyone with a positive experience, SO F*@# YOU!!!! Ok my rant is done, just wanted to say to anyone even considering Sprint, dont do it unless you have the cash to just buy a new phone at full price if anything happens, they will screw you any way possible, been with them for coming up 5 years and they dont give a damn about anyone, RUN AWAY WHILE YOU CAN.
The actions of few almost never speak for the quality and character of All.
I've never had a problem with my service that wasn't resolved within an hour and a half by a sprint representative. I used to have the rumor and I soaked it once(replaced), my mother broke her screen and got it replaced, one time my charger port got so jacked up that they had to give me a new phone and the Rep offered to give me his old phone, ofcourse I said no and thanked him but that shows there are good folk in the company we have been buying service from for the better part of a decade.
I would gladly change my opinion if I ever saw a change in how they handle my wife and I as customers, I have just not seen it... OH, PLEASE tell me what store to go to, seriously, no sarcasm, I will go if its close(houston area), it is just very stressful and insulting to pay what we pay believing that they will hold up their end and being openly lied to...I know that my little flame out does not speak for everyone, it just helps to get it out.....XDA Group Therapy LMAO
I don't think I will ever buy a phone from best buy... If you try and have any warranty service done it seems to be a hassle for must people. Luckily I by my phones directly from sprint and I've never had a problem.
Sent from my Android for Telechips TCC8900 Evaluation Board (US) using XDA App
Ok, last update on my situation, I will try not to freak out, I am highly upset.
So, after days with a non-functioning phone, I go to the store and first of all, why does it take 15 min to walk behind the counter and pick up a packaged phone when I am the only customer in the store? OK, so my "New" phone came in, great right, wrong! I take care of my things, I am an adult that likes nice things and cant afford many, so when I get something I want I take extremely good care of it, my Hero was immaculate, spotless, and I have had it since a couple month after release, what they brought me was ****, it has scratches all over the screen(which is funny because he made a big deal asking me if I wanted the "screen plastic" taken off), the back cover has scratches on it, the back cover has a crack in it and is warped to the point that it will not stay on completely and there is a gap between the back cover and the phone, the metal band around the phone is loose, the hardware buttons are lose, I dont know who would call this a new phone but the poor thing has been badly abused, I almost feel bad for this poor Hero. So there it is, my experience yet again with Sprint and best buy. I feel like with the amount of money that I have payed total for "insurance" I should not be given a trashed piece of hardware. Sprint, is not all bad, I personally just have not had a good experience with them. Just be careful people.
Last Friday I called HTC to get my N1 replaced because there is dust under the screen and it's driving me crazy. I can't really be without it so I told them that I'd rather do the replacement. They said they would overnight me a phone, but I'd have authorize a hold on my credit card for $529 until they get my old phone from me, which was fine.
On Tuesday morning I called them asking if there was any shipping info because I hadn't gotten anything yet, and they told me that my info was entered in wrong and that it would be shipped out that night. I got home from work 3 hours later and the phone was already there waiting for me. I guess the info in their computer for shipping was wrong?
I opened the package and there was no return label, a little confused so I called HTC and they told me that one should have been emailed to me, but I never got anything. I have a really clean inbox and I check my spam every day, nothing. The rep said that they would "escalate" the process and I should see it the next day.
Nothing the next day. I called again, spoke to another rep who told me that a lot of my info was entered into the system wrong, like my ZIP was and she said she was surprised that I even got the phone. She said that the label was never even submitted and she said she would resubmit it now.
I called back Wednesday because I STILL hadn't gotten anything yet, the rep I talked to told me that she was sorry because she could see the label was never sent but a rep had resubmitted it, she said she'd never seen a case where it was never submitted in the first place. She told me to call back in a few days if I don't get it.
I still don't have the label. I've been using the new phone already for a week, this is a little out of control, their QA is terrible and while their reps are friendly, they really don't do anything right. I have a really simple name which I spelled out phonetically as well as my address which is also very simple. I checked my bank statement today which I haven't since before I ordered the new phone, and there isn't even an authorization there. My banking is live and I see everything as it appears, but there is nothing at all there from HTC. I don't even know what to do anymore.
EDIT: I just called them again, asking where my shipping label was. Usually the reps I talked to were really helpful but this one was pretty rude. She asked me to verify my information, which I provided. I told her that I'd never received the label and that there had never been a hold placed on my credit card. She told me that my ZIP code had been entered wrong. Each time I've called they have all told me that my ZIP has been entered wrong. It's 122XX, each time I call they tell me it was entered as 22XX and they're going to correct it. Then every time I call back they tell me it's in wrong again. This time, the rep told me that I never got it because my ZIP was in wrong. I asked her why because every time I call they tell me that, say they're correcting it, then I call back and it's in wrong again. She told me that she couldn't answer that question at this time. I asked her how I received the replacement if my ZIP was wrong and she couldn't answer that. I asked her if there was a way to tell why there was no hold placed on my funds, she said she couldn't answer that either. I asked her when I should call back if I don't receive the label, and she said by the close of business today would be the maximum 72 hours that the tickets take. When I called on Wednesday they told me if I don't get it by Thursday that I should call, so that's what I did. I asked her if she could figure out why the ZIP codes keep getting entered in wrong and she said she could escalate it to the warehouse. I asked her what the purpose of escalating it to the warehouse would be and she said she could not answer the question at this time. I asked her why she would offer to do that if she didn't know why she'd escalate it to that department and she could not answer. I told her she'd been very helpful after she continuously asked if there was anything else she could help me with and hung up.
HTC customer service is a complete joke, I just want to send my phone back, I even offered to ship it myself.
hahaha, well, calm down dude. it's just a phone return. I've been through this and you are going to get it resolved. What's going on between their departments and their ticket system is, at times, erratic and frustrating. Give it another week and see if you get the email. That will have the link to the FedEx shipping label.
Good luck and just chill. I think my last return took 2 weeks to get a replacement label sent to me, because the first label expired before the phone was "overnighted" to me.
What I'm upset with is how unorganized this all seems. I had an iPhone since launch and every time I had a problem with my phone I'd just go to the store, they'd hand me a new one and I'd be on my way. I got a Nexus One because I wanted to try out Android and this is leaving a pretty sour taste in my mouth to be honest.
What I'm mostly concerned about is them charging me $529, I thought that the hold was supposed to be placed right away, that's what they told me, and it never was. Now they have my credit card information (although considering what I've seen so far it's probably wrong) I'm kind of worried about what's going on with it. Every time I call they tell me different things, they can never explain why my information keeps coming up wrong. I mean, is it wrong for me to be concerned and kind of pissed that I've called 5 times and every single time they have my shipping info in wrong? I need them to send me things and I need to send them things, if they don't have this information correct how can this be done? It just seems like a hilariously easy situation to correct and nothing is being done. Then they have reps authorizing escalations for reasons they can't explain. I just want the damn label so I can send the phone back.
EDIT: Haha, a half hour after I call and this woman totally freaks out on the phone, my FedEx label shows up in my inbox. Class A service.
That's how the customer service has always been. Friendly, but useless.
I myself have received 4 different N1s from their warehouse, and they messed up my case for each and every one of them.
It could either be a wrong address, mix me up with another customer, send to an address without street name (yea, I know), or just not shipping it at all.
That's the reason I have decided that I would never purchase an HTC for my next phone.
I sent my n1 to htc because of constant reboots. when i got it back there was no battery cover. I called complained they told me they would send one out right away. 1 week later i open the box and they sent a new battery. great but not what i needed. I called again . then got a new back cover the following week I got to keep the free oem battery
what's more troublesome about this trend, the call center and warehouses are located in America. they speak English. there's really no excuse except incompetence.
I know this is about the PHONE...but its quality and likableness have been dramatically reduced by the awful Motorola customer service. Thus far I have yet received one workable solution. On the phone they normally kick me to another department or play some robot answer. With live chat and email I always get the exactly the same answer...sorry about the inconvenience, we will our best to assist and then lots of phone numbers being listed.
And all accessories do not deliver on time...
Am I alone on this?
No. Not alone
Customer service has been absolutely horrible for quite a few people.
They really need to train the call center people better, give them more power to solve problems.
Never promise to call someone back. Putting them on hold until someone can get on the line to solve the problem is always better.
Good customer support is becoming more and more rare these days. I think the only people who have been helpful is the GoDaddy phone support... and support for a Wordpress plugin called Nimble Porfolio. They're awesome. Everything else has been so disappointing... AT&T, Motorola, Google, etc etc. You name it, chances are their customer support sucks.
gunnyman said:
No. Not alone
Customer service has been absolutely horrible for quite a few people.
They really need to train the call center people better, give them more power to solve problems.
Never promise to call someone back. Putting them on hold until someone can get on the line to solve the problem is always better.
Click to expand...
Click to collapse
Looking into my wifi issue, they asked if I had another phone I could talk to them on while I wiped the cache partition. When I asked if they could call me in an hour (I had no idea how long it would really take me and was growing tired of their BS) they said I had to call back.
Granted this was after I almost ripped level 1's head off because my cat had accidentally run across the keyboard, deleting the reference number and they couldn't find it again and actually admonished me for losing it. ("If you had kept the number you'd already be talking to level 2 sir")
I've given up on Moto support, just going off what I find here.
Oh and the chat said the Idle Battery Drain issue was "Common to all Android Phones"
I agree with you guys customer service has been horrible. I ordered my Moto X through Moto Maker on the 1st and recieved my phone on the 5th. Which was awesome except the phone they sent me was defective. The touch screen would not repsond to touch. I actually am not able to turn it off (It's still on right now) I called customer service and they did not believe me that the phone was bad right out of the box and they asked me if i dropped it and asked me to reboot and do all sorts of stuff to the phone even though I kept telling them the touch screen was not responsive. They finally gave me 2 options the fast way or the slow way. They said I could pay full price for a new phone and send back the defective one and once they got that they would refund me. My second option was to mail back my new defective phone and wait a week or 2 until they send me the new code to order another phone. After I told them I'm not sure of their quality anymore the operator assured me the new phone they were sending me would be guaranteed to work. I asked why my first phone wasn't guaranteed to work she politely informed me that they were still not sure if it didn't work and that I may not know how to use my phone.
This customer service experience is sad and I expected more for Motorola besides a $ 25 Google play gift card. Now I'm out $1,000 and still don't have a working Moto X.
EggNogg421 said:
I agree with you guys customer service has been horrible. I ordered my Moto X through Moto Maker on the 1st and recieved my phone on the 5th. Which was awesome except the phone they sent me was defective. The touch screen would not repsond to touch. I actually am not able to turn it off (It's still on right now) I called customer service and they did not believe me that the phone was bad right out of the box and they asked me if i dropped it and asked me to reboot and do all sorts of stuff to the phone even though I kept telling them the touch screen was not responsive. They finally gave me 2 options the fast way or the slow way. They said I could pay full price for a new phone and send back the defective one and once they got that they would refund me. My second option was to mail back my new defective phone and wait a week or 2 until they send me the new code to order another phone. After I told them I'm not sure of their quality anymore the operator assured me the new phone they were sending me would be guaranteed to work. I asked why my first phone wasn't guaranteed to work she politely informed me that they were still not sure if it didn't work and that I may not know how to use my phone.
This customer service experience is sad and I expected more for Motorola besides a $ 25 Google play gift card. Now I'm out $1,000 and still don't have a working Moto X.
Click to expand...
Click to collapse
Oh man, I am so sorry to hear this. Hope you can get a workable phone soon.
p.s. I do not know whether I should laugh or mad when I read that she implied you did not know how to use oh my!
freeintruth said:
Oh man, I am so sorry to hear this. Hope you can get a workable phone soon.
p.s. I do not know whether I should laugh or mad when I read that she implied you did not know how to use oh my!
Click to expand...
Click to collapse
The "user is an idiot" is a typical mind set in ATT/Motoland
i can't even begin to describe the scars i have from dealing with their Support. it's chaotic and confusing.
so i sent my phone back for an rma. they were going to send me an xcode for a replacement motomaker phone, rather than fix mine and send it back. the problem is... i have been five days waiting on my xcode. i was told by customer service that i should have the code in 24 hours. <--i called them 24 hours after they received my busted phone. since i didnt have the number yet, they forwarded my case to motomaker support. i got an email from them on saturday stating that i should have one by the end of the week. so here it is wednesday and i still have yet to received my code. i am getting extremely impatient. i missed out on the current soak because of it.
anyways.... how long did it take you to get your xcode? i know they work weekends, and i know they are working round the clock in that factory. it just seems like i should have the code by now.
-patrick
Lots of these fall through the cracks. My rma experience was similar. Lots of phone calls did the trick.
Sent from my XT1058 using Tapatalk 4
thanks. i am going to call them today at noon. that will be six days. i just wish i could make a decision on what my new colors are going to be.
I have had a HELL of an experience with my phone RMA. First they said they would replace it, then changed their minds and said they would fix it. So I sent it in. They have had my phone for 15 days and they haven't even entered it into the RMA system. I have spent hours and hours on the phone (beginning more than a week ago) and chatting online and had it "escalated" multiple times. I was hoping my experience was isolated; apparently it isn't.
I love my Moto X and I love Moto's new life, but they need to get their support together NOW or they are going to lose customers. I was about as patient and happy and trusting of a customer as they could ever expect and they have completely drained all of that good will.
tll;dr Moto needs to work on support. If you RMA a phone ride their butts and make sure it gets done.
Update: Just got a call. They are now replacing my phone with a free case. I now have to wait 24-48 hours to get my code.
rubiksmoose said:
I have had a HELL of an experience with my phone RMA. First they said they would replace it, then changed their minds and said they would fix it. They have had my phone for 15 days and they haven't even entered it into the RMA system. I have spent hours and hours on the phone and chatting online and had it "escalated" multiple times. I was hoping my experience was isolated; apparently it isn't.
I love my Moto X and I love Moto's new life, but they need to get their support together NOW or they are going to lose customers. I was about as patient and happy and trusting of a customer as they could ever expect and they have completely drained all of that good will.
tll;dr Moto needs to work on support. If you RMA a phone ride their butts and make sure it gets done.
Update: Just got a call. They are now replacing my phone with a free case. I now have to wait 24-48 hours to get my code.
Click to expand...
Click to collapse
yeppers... that is definitely where i see my issues heading. i am about to give them a call. i assume you had an rma number when you sent it in and they just now opened the fedex box? on a side note... i was thinking about just ordering one and having them put a hold on my card since it is taking so long. but after your story i dont think that would be the wisest thing for me to do.
I would definitely not recommend doing that lol. Just make sure that you call them and let them know exactly how late they are. Also, MotoMaker support doesn't work weekends (I think). At least the phone number only works Mon-Fri. I would call them up right now if you have the chance and get things moving now before they get any later.
All I'm saying is that I really hope my code comes on time. I've already had to wait longer than I owned the phone and I would like it back. Also, I've been forced on to a shattered iPhone 4S so yeah....I've suffered enough lol.
rubiksmoose said:
I would definitely not recommend doing that lol. Just make sure that you call them and let them know exactly how late they are. Also, MotoMaker support doesn't work weekends (I think). At least the phone number only works Mon-Fri. I would call them up right now if you have the chance and get things moving now before they get any later.
All I'm saying is that I really hope my code comes on time. I've already had to wait longer than I owned the phone and I would like it back. Also, I've been forced on to a shattered iPhone 4S so yeah....I've suffered enough lol.
Click to expand...
Click to collapse
lmao. same boat here my friend. i dropped mine on day five. sixteen inch drop. shattered my phone. it took four days of calling and IMs before they would give me an rma. i actually told them on day four that i was not getting off of the phone until they sorted it out and got me an rma number. and as of now i have been without my phone for seven days. i am back to my old gs2 that needs to be reset with a passion.
good luck. ill reply back in a bit after i have called them.
edit: they started building my phone on a saturday morning at 2am. finished on sunday morning 1:07am. i just put two and two together.
edit #2: just got off of the phone with them. he tried to tell me that i got an email stating that the phone had been sent to me and i should have it by the end of the week. which was a complete lie. so i got irritated and got a bit louder. explained to him the situation and that he did not need to escalate it to motomaker support because it was his office that gave me the rma. and that they specifically told me, when they called me back after i talked to a lady with motomaker support, to ignore anything that might come from motomaker support.
at the end... he said, "'rest assured', we have your case in the works and you will be contacted by motomaker support within the next 24 hours." i said, "so in other words there is nothing you can do and i am just screwed."
he also asked me for the tracking number. which means they have not scanned my phone back into the system. i feel powerless and i dont like it. i feel like my only recourse is to start talking negatively about motorola and the moto x on all of the tech sites i comment on. so i can warn people on what they are in for.
tl;dr - im not happy and moto support blows.
so wait you dropped the phone and broke it, and are posting on here to whine that they are taking a while to RMA a phone that you broke.
why do so many of you idiots come and post about RMAing stuff that you damaged on your own. is XDA the new, whine about how clumsy i am and entitled to feel that i should get replacements for my own stupidity place now?
physicaly damage usually isnt covered, maybe that is why they are having a hard time getting your RMA.
i bought a t-mobile XT1053 , had a small defect on it and decided to return it. talked to the guy on the chat, mailed them the phone refund cleared in about a week. no problems.
i paid for the motocare. this means they send me a device while i am sending mine back in for repair. which is what i hoped would have happened. but it didnt. my imei kept erroring out in their system. which is in no way my fault at all. so they wanted to do it this way instead. also... the email i received from motorola said they would be giving me my code as soon as they received the device. THAT WAS DAYS AGO! so get off your high horse fool!
had they told me it was going to take this long when i got my rma... i would have no room to *****. had they not sent me an email stating they would have the code to me the next day... i would have no reason to *****. had the lady on the phone not told me they should have had my code to me the next day, i would have no reason to *****. i made this post to find out what other people's times were.nothing more. nothing less. what happens after the op just happens.
rma email:
"We've started the return process for your Moto X -- here's your return authorization number RMA# 130926-xxxxxx. Watch for a seperate email from FedEx with your pre-printed shipping label.
As soon as we've received your Moto X we'll send you a new Moto X code to use on Motomaker. Let's get this right!
If you have any questions, give us a call 800-734-5870, we're up all night." <--- and they cant proofread either.
the delivery:
- 9/26/2013 - Thursday
10:20 am
Delivered
Fort Worth, TX
in case you missed it above... they still have not scanned the phone into their system.... six days later. so yah... im gonna ***** a bit if the opportunity arises. you mind?
well looky here, looky here. i guess the phone call worked. hope to be gettin my pin pretty soon.
Motorola - Order Confirmation
Thanks for shopping with Motorola. We've been communicated by our Logistics that your return has been received on our warehouse. We will now proceed with the required activity and will keep you informed.
edit: got my code last night. thank you for the advice rubiksmoose
I have had the LG G2 for a year now and I am experiencing issues with coverage. I am dropping calls or just not receiving them at all lately. I had verizon open a case about this last week which they promptly forgot to handle. Today I called back and asked for the results of the claim and was told that Verizons tech believed the issue was my phone, not the network.
I was then told I needed to have my phone replaced and the replacement would be out of warranty. Essentially..If it happens again, it's solely my problem. Being that this was a horrible offer I declined and stated I would want at least 6 months worth of warranty to cover the device for THIS issue alone. I was told a supervisor would call me and later she did. She refused a 6 month guarantee (on this issue alone) and asked me if I would be interested in resolving my issue by joining their edge program.
YEP! They suggested I essentially pay full retail for a phone to ensure this did not happen again. "Try another phone! It's an issue with the G2!", they said.
I don't want to be long winded, so here is some of the chat I had today. This is the 4th person I spoke to.
Cody: Thus far my option have been - Receive another LG G2 and hope it does not have the same issue (which would be fine if you all would allow me a warranty insuring a replacement if it did) or pay full retail for another device through Edge. Those are not great options.
Eliza: Thank you for that information! Please allow me a moment to access your account.
Eliza: I have an option for you, but it will require you to pay full price. Are you familiar with our device payment plan?
Cody: I'm being offered to pay full price to replace a device that Verizon acknowledges is faulty...
Eliza: This is similar to our Edge program, in that you will make the payments over a set amount of months. The Device Payment Plan allows those payments to be made over 12 months. Would that interest you?
Cody: I am not paying full price to correct an issue that Verizon has determined is not my fault.
Eliza: I understand. The only other option in this case would be the Certified Like New Replacement. I am sorry I don't have a more suitable option for you at this time.
Cody: Can you offer me a guarantee that the device will be replaced again if I have this same issue?
Eliza: No, I cannot. I can however assure you that this issue is not common with your device.
Cody: You're telling me "Hey, we understand that this isn't your fault, but you are still somehow fully responsible for the solution. You may have a phone that is possibly going to do the same thing..OR you can pay full retail for one"
Eliza: I apologize that we were unable to find a solution for you today. I will document your account with what we have discussed and gone over. Can I answer any other questions for you today?
Anyone else dealt with anything like this? I have loved this phone, but this is ridiculous. I cannot make or receive calls about 20% of the time & my G/F will be right next to me having no issues with her phone (iPhone, Verizon).
This is in the wrong section. I apologize.
That's their normal policy, one year from original purchase, it's not extended if you have it replaced.
mjones73 said:
That's their normal policy, one year from original purchase, it's not extended if you have it replaced.
Click to expand...
Click to collapse
I understand that, but I believe when a supervisor of the company blatantly says the LG G2 has these issues widespread that steps should be taken to ensure a customer isn't stuck with a bad device.
That is their policy, but the G2 just came out for verizon in November. So it not being covered is BS. Plain and simple. The only way they wont cover it is if your phone was purchased on a 2 year agreement on a different account than yours, or if the phone is broken (think cracked screen). If it was on another line on your account make sure to tell customer service this.
BTW, if you do call *611 don't just hit 000000 to get through to someone you will wait longer. When the prompt says "Main Menu" press 3 for tech support Say your issue. Tell the Customer service rep whats going on and they'll bump you to tier 2 support.
Kyle.
Verizon Indirect Agent
3 years.
kylelipp said:
That is their policy, but the G2 just came out for verizon in November. So it not being covered is BS. Plain and simple. The only way they wont cover it is if your phone was purchased on a 2 year agreement on a different account than yours, or if the phone is broken (think cracked screen). If it was on another line on your account make sure to tell customer service this.
BTW, if you do call *611 don't just hit 000000 to get through to someone you will wait longer. When the prompt says "Main Menu" press 3 for tech support Say your issue. Tell the Customer service rep whats going on and they'll bump you to tier 2 support.
Kyle.
Verizon Indirect Agent
3 years.
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I said the exact same thing about it being covered and I purchased the phone new and it has no issues physically. I'm dealing with tier 2 now. I appreciate your reply!
I've been trying for years to get coverage upgraded(along with others) in a fringe(but "wealthy" area surrounded by water on all but one side[coverage excellent 2 blocks away] ). Next they will tell you to purchase a fem cell and saying they are "fixing" the tower. GOOD LUCK!
Sounds like an issue with the phone though. If you are still in 1 year warranty, contact LG for new. Otherwise deal with refurb and good luck with that extension.
Omg the same thing has happened too me.. This is my 5th LG g2 the other ones all had the same problem were the screen had dead spots. After talking to a million people. Last time I finally went to a Verizon store and the lady showed me a tablet that said this is a known issue. After I was told they never heard of this happening before at ALL, EVER! So before I left I asked the lady if this happens AGAIN with this handset will they give me a different phone or credit me and upgrade? Because if they posted in this phones website on their store " currently this phone has a manufacturer defect with it's software and you may have to wait for a software upgrade for your phone to work correctly" I WOULDNT of BOUGHT THIS PIECE OF SH!#!! And she said "no sir your going to just have to wait for them too push a software upgrade if you don't want to pay for a new phone or use another upgrade" I am so mad about this I almost broke the phone in half and was going to cancel my account and tell them they will never see a dollar towards the disconnect fees. **** heads! I can't believe Verizon.. It's just crazy they won't work with me on this. I wouldn't of got this phone if I did a little research and seen these issues everyone is having. I was gonna get an m8, motox or s4/5... Should have on another carrier.
Is this a recent development? Or has it happened since you've had the phone?
I say this for a specific reason. I had issue retaining a reliable 4G data lock after I had installed the 24A OTA update. I figured it was the custom ROM I had installed and so posted in that thread. Several people replied saying they had similar issues and replaced their SIM card and the problems went away.
So I followed their suggestion. It fixed the problem immediately. The Verizon rep at the store who replaced my SIM told me something very interesting. Apparently, the OTA updater has a tendency to fry SIM cards, and its not limited to LG, or even Android, phones. Apparently when the latest iOS update was released, a large percentage of devices has their SIM cards fried to various degrees. He even implied that some people couldn't get any service, phone or data, until they had their SIM cards replaced.
If you think the issue started near the time of an OTA update, or even if it didn't, it might be worth going to down to a Verizon store (not one of those Authorized Retailer hacks) and request that you are having issues and want to try swapping your SIM card to see if it fixes the problem. They should be open to this.
Now, not only does the SIM card contain the information necessary to determine which cell towers to connect to, it also contains all the encryption keys necessary to encrypt all communications from the phone to the cell towers. But, it does not pass the keys to the phone. All the data is passed through the chip on the SIM card, and that chip does the encryption. The encrypted data is then passed back to the phone for radio transmission to the towers.
So, if the SIM card got fried somehow, it could completely butcher all communications. Its by no ways a guaranteed fix, but its worth a try. It doesn't cost anything but some time (which is always a frustrating cost).
I had some major issues over all their s3 refurbs they sent me. I filed a complaint with the Better Business Bureau and bam I got a call from a manager who hooked me up with a different phone....which then had a bad speaker on arrival. But the second DNA I received worked flawlessly. Lol.
Just need to remember to be patient and cooperative with them. Don't yell or anything because if your nice then they do more to help.
Sent from my VS980 4G using XDA Free mobile app
You should look into adding the 2 bucks a month extended warranty to your line if you can. You'll always have manufacturer defect protection for any phone you put on the line (at least that's how it is for me) regardless of how old it is or where you got it from. Verizon's policy is (as far as I know) to replace the phone, but the certified like new phone they replace your phone with only comes with one month of warranty (or less).
If you don't agree with verizon's policy regarding warranty replacements you could contact LG and they will have you ship your phone to them, they will attempt to fix it, and if they can't they will send you a new phone, but I believe that they will give you a new 1 year warranty, unlike Verizon. That will prevent you from being SOL if the issue occurs again, but you'll be phone less for a week or so.
I'm not 100% about all of that, but as far as I know its all correct.