Database Develop

HTC ONE 5ghz problem.

Hi all,
I was wondering if anyone have had issues with the phone not showing any wifi 5ghz bands?
My phone is not showing or connecting to these networks and am just wondering why? I've tryed changing the auto to 5 no luck, I've wiped the device, rebooting and have tryied chaing the channels with no luck.
My device is running ARHD22 which is 4.3 and my router is a cisco EA4500. Annoying thing is that the iPhones and laptops are picking it up. I've even changed the SID for this band to check if I could see it but the phone will only show and connect to the 2.4ghz band.
Thanks
Sent from my HTC One using xda app-developers app

HTC One Dual-SIM 5Ghz WiFi Problems
Hello,
I'm having the same issue - brand new HTC One Dual SIM running Android 4.2.2.
Will display and connect to all 2.4Ghz networks perfectly, but anything 5Ghz it won't even detect, or connect if I add them manually to the saved settings list - tried it with all the 8 APs at work and my two Ubiquiti UniFi APs (Pro & Outdoor 5G) at home and no luck.
Being a work phone they've said we've got to send it back to the supplier rather than to HTC, but this is the second phone I've had with exactly the same problem.
Called up HTC and after about an hour of troubleshooting everything involved until they believed me, they said there wasn't anything they could think of - but it's a little weird for two to have the same problem right out of the box!
Apart from hard reset, wipe cache partition and safe mode - anything else anyone can suggest could fix it?
Regards,
iamacarpetlicker

wadyas said:
Hi all,
I was wondering if anyone have had issues with the phone not showing any wifi 5ghz bands?
My phone is not showing or connecting to these networks and am just wondering why? I've tryed changing the auto to 5 no luck, I've wiped the device, rebooting and have tryied chaing the channels with no luck.
My device is running ARHD22 which is 4.3 and my router is a cisco EA4500. Annoying thing is that the iPhones and laptops are picking it up. I've even changed the SID for this band to check if I could see it but the phone will only show and connect to the 2.4ghz band.
Thanks
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Sorry, yes ARHD 53 isn't compatible with dual-SIM. But my Single SIM even on stock unrooted could easily pick up 5GHz bands

raghav kapur said:
My One on all Sense ROMs perfectly works on 5GHz bands. But Google Play roms don't play well. Update to ARHD 53 and try. 22 is REALLY outdates\d
Click to expand...
Click to collapse
Please edit your post!!
ARHD 53.0 is not compatible with Dual-SIM HTC One M7

Just an update on the issue if anyone is having the same problems.
We had our 4th Dual SIM handset delivered today (from a completely different supplier and production batch) which still had the same issue, unable to locate 5Ghz networks and unable to even attempt to connect to them.
We also noticed during debugging that if you switch to 5Ghz only in the menu and go back, it'll be unable to find any networks, but if you then turn the WiFi off and on again, it'll then show you a random selection of 2.4Ghz networks, even though the radio should be in 5Ghz only mode.
Because these are company owned devices to be used as work phones, we can't use custom ROMs.
I've been on the phone with HTC a lot today and after finding the support desk were no help, the comany I work for got me in touch with the Corporate Sales Manager over there and we had a conference call with their tech team.
They said it appears to be a software fault affecting all handsets of this model, but are unable to confirm if it is with all 5Ghz access points (we've only tested with Ubiquiti and Apple APs) as they seem to think it works for them in the lab.
We are getting shipped two debug handsets on Monday, one running 4.2.2 they have tested in their lab and one with the latest official 4.4 ROM that they said is due for release next week, to test before release to see if it resolves the issue.
Will post the results hopefully on Tuesday.

iamacarpetlicker said:
Just an update on the issue if anyone is having the same problems.
We had our 4th Dual SIM handset delivered today (from a completely different supplier and production batch) which still had the same issue, unable to locate 5Ghz networks and unable to even attempt to connect to them.
We also noticed during debugging that if you switch to 5Ghz only in the menu and go back, it'll be unable to find any networks, but if you then turn the WiFi off and on again, it'll then show you a random selection of 2.4Ghz networks, even though the radio should be in 5Ghz only mode.
Because these are company owned devices to be used as work phones, we can't use custom ROMs.
I've been on the phone with HTC a lot today and after finding the support desk were no help, the comany I work for got me in touch with the Corporate Sales Manager over there and we had a conference call with their tech team.
They said it appears to be a software fault affecting all handsets of this model, but are unable to confirm if it is with all 5Ghz access points (we've only tested with Ubiquiti and Apple APs) as they seem to think it works for them in the lab.
We are getting shipped two debug handsets on Monday, one running 4.2.2 they have tested in their lab and one with the latest official 4.4 ROM that they said is due for release next week, to test before release to see if it resolves the issue.
Will post the results hopefully on Tuesday.
Click to expand...
Click to collapse
i know this is probably not the case, but just in case: http://android-revolution-hd.blogspot.com/2014/02/how-to-fix-wi-fi-htc-one.html
try with 5 characters or less.

Thanks for the reply nkk71.
Doing that along with renaming the Bluetooth too then rebooting the device was one of their debugging steps on the phone earlier, but still no joy .. Appreciate the suggestion though!

iamacarpetlicker said:
Thanks for the reply nkk71.
Doing that along with renaming the Bluetooth too then rebooting the device was one of their debugging steps on the phone earlier, but still no joy .. Appreciate the suggestion though!
Click to expand...
Click to collapse
how about changing channel number?

Yes they suggested it could be something to do with the channel, but so far we've tested:
Indoor at work (Ubiquiti UniFi Pro): 140
Indoor at home (Ubiquiti UniFi Pro): 136
Outdoor at home (Ubiquiti UniFi Outdoor 5G): 128
Test Network at Home (Apple AirPort Extreme): 100
Which according to goo.gl/azMC91 are all in Band B of the 5Ghz spectrum and require DFS compliance.
But the strange thing being, my personal HTC One X connects to all the networks perfectly fine - and in the case of the work APs, we've got ~40 other devices connected on 5Ghz as we use it exclusively, half of those being Android phones, so I guess if it doesn't support those channels, that's kind of a bug in itself?

iamacarpetlicker said:
Yes they suggested it could be something to do with the channel, but so far we've tested:
Indoor at work (Ubiquiti UniFi Pro): 140
Indoor at home (Ubiquiti UniFi Pro): 136
Outdoor at home (Ubiquiti UniFi Outdoor 5G): 128
Test Network at Home (Apple AirPort Extreme): 100
Which according to goo.gl/azMC91 are all in Band B of the 5Ghz spectrum and require DFS compliance.
But the strange thing being, my personal HTC One X connects to all the networks perfectly fine - and in the case of the work APs, we've got ~40 other devices connected on 5Ghz as we use it exclusively, half of those being Android phones, so I guess if it doesn't support those channels, that's kind of a bug in itself?
Click to expand...
Click to collapse
How about non-dual-sim HTCs?
PS: i'm just throwing ideas out.... nothing concrete !! (otherwise i would have said so)

That's ok, help greatly appreciated.
Like I said, my One X works great on those networks - as for a more similar matched HTC One (non-dual-sim), I know our Directors all had them when they first came out and they definitely worked as we've been using 5Ghz exclusively on those APs for some time now and I'd have had a lot of ear ache if they didn't, but I haven't seen them using them in a long time and they could possibly have been pre-release handsets given as gifts if that could make any difference, so couldn't confirm for the latest firmware updates / model revisions.. I'll have to see if our returns department has one I can borrow on Monday to test and confirm.
I'm hoping it is just a software thing and the 4.4 ROM they're shipping us to test next week will fix, as I read a few posts that the HTC One did originally have a few problems with 5Ghz when that was on 4.2.2, fixed by an upgrade to 4.3 which obviously never made it to the Dual SIM.. It was a little hard to tell from the post descriptions if the problem was indeed the same or not.

Hello,
We've been having internet troubles so I couldn't post the update on Monday, but good news.
Got in on Monday to a message from HTC - they decided over the weekend that rather than shipping me the debug phones to test, they had released the 4.4 OTA update that morning to everybody with a Dual-SIM handset and to just try updating it.
I asked them if they could test it their end before shipping the handsets out to me, so I can only assume they realised it was a problem - or they were just ready with the update - who am I to speculate.
Installed the update and the 5Ghz WiFi now works perfectly - shows up in the list and connects as expected with speeds that are stunning!
Seeing as all phones still come with 4.2.2 out of the box, you'll either need working 2.4Ghz WiFi to download the update (which was hard for us) or support did send me a link to a Windows based updater program to update the phone via USB. They said I'm not allowed to share, but I guess they'd provide it if you called up and asked for it.

You say your phone connects on the 5GHz network, but have you seen if it's connecting on the 802.11N or the 802.11AC network?
My ONE will connect on the N network on 5GHz, but not the AC network.
I've tried Auto channel selection and manually assigning channels, still no go with the AC network.
iamacarpetlicker said:
Hello,
We've been having internet troubles so I couldn't post the update on Monday, but good news.
Got in on Monday to a message from HTC - they decided over the weekend that rather than shipping me the debug phones to test, they had released the 4.4 OTA update that morning to everybody with a Dual-SIM handset and to just try updating it.
I asked them if they could test it their end before shipping the handsets out to me, so I can only assume they realised it was a problem - or they were just ready with the update - who am I to speculate.
Installed the update and the 5Ghz WiFi now works perfectly - shows up in the list and connects as expected with speeds that are stunning!
Seeing as all phones still come with 4.2.2 out of the box, you'll either need working 2.4Ghz WiFi to download the update (which was hard for us) or support did send me a link to a Windows based updater program to update the phone via USB. They said I'm not allowed to share, but I guess they'd provide it if you called up and asked for it.
Click to expand...
Click to collapse

OneCheekyDevil said:
You say your phone connects on the 5GHz network, but have you seen if it's connecting on the 802.11N or the 802.11AC network?
My ONE will connect on the N network on 5GHz, but not the AC network.
I've tried Auto channel selection and manually assigning channels, still no go with the AC network.
Click to expand...
Click to collapse
I found that on the ac network the htc one m8 will only connect when signal is broadcast on channels 32 26 or 40.
Try it out and see if you have any success

Can't see 5GHz WiFis

5GHz Wifi N signals are "missing" on my XSP.
While at home, my old LG 4X picked up automatically three 5GHz frequencies from local hotspots using WiFi Analyzer app. The Xperia SP doesn't display any, like the 5GHz is not there at all. Tried with all the 5GHz channels turned on in the app, as well as just a few, more common of them, to no avail. Furthermore, WiFi Analyzer is missing the 5G icon on its graph screen.
I thought it was the weak signal problem on the SP so many spoke about, but I found the WiFi performs much better at the same places and circumstances than the mentioned 4X, although at 2.4GHz. I also went to a place where I previously used a 5GHz wifi, but still nothing.
The phone is on .1.254 generic UK FW.

Can anyone help me with this?

No 5Ghz
I can confirm this. I'm on 1.205 and I can't see any 5Ghz AP. The phone is advertised as dual band, even tho I don't use a dual band router this still annoys me, My old and cheap Blu Dash 4.5 gets better speed from the router (130+) compared to the SP (74). I'm happy with the XP but these WiFi issues are really annoying.
For a fix, my uninformed opinion is, this should be addressed on the kernel or driver level, the chipset has the dual band hardware but something is missing between the hardware and our stock FWs.

Wifi blows on 10.5

I gotta tell ya, id absolutely love this thing if it wasnt for wifi issues. This thing drops connection all the time and lags so bad its awful. Done everything I read to do, freezing or deleting apks. Think it would be a home run if it wasnt for the wifi.

I've had mine a few weeks and I've never seen it drop wifi.
Sent from my SM-T800 using XDA Free mobile app

Never had a problem with the wifi, but the lag is horrible

Did you messes with your kernel?

I've got an 8.4 but I'm assuming the WiFi hardware is the same??? I've had mine for several months and never dropped a connection (except when my router went down) . I use it mainly on a 2.4 Ghz network at work. In my office I'm on the other side of an elevator shaft from the access point so reception isn't good on any device in my particular location - but it works and even there never dropped a connection. At home I've got it on 5 Ghz and where I typically use it the signal is very strong. On speedtest.net it matches the speed of my desktop PC which is wired into the router....so it's getting all my internet connection has to offer (service level is 30 Mbps but speedtest.net usually shows 32 - 35).
I'm assuming you have already checked the obvious things like signal strength? Does it drop the connection in some locations but not others? Does it make a difference what router or access point you are connecting to? Interference from other WiFi networks or (if using 2.4 Ghz) other devices like cordless phones?
Try installing WiFi Analyzer (free in the play store). It will give you a real time chart of your signals strength for all access points it can detect on both 2.4 Ghz and 5 Ghz. For example in my Culdesac I can see at least 6 other access points with pretty strong signals (all my immediate neighbors). At my office, on the side of the building facing an appartment building on the opposite side of the street, I can see at least 25 2.4 Ghz access points. Amazing how many are named Xfinity WiFi or Linksys . On the other hand, on the 5 Ghz band in my home I only see one access point other than mine.
Try manually setting your router/Access point to a channel no one else is using. Switch to 5 Ghz if your router has it or buy a new router if it doesn't. This band is a lot less crowded, at least where I live. If your signal strength is low in the place you want to use the tablet, try moving closer to the router to see if that helps. If it does, consider moving the router or getting a second router or repeater.

I use to have problems in my home with 2 things.
A baby room monitor - REALLY tore up my wifi all over the house!
A set of wireless rear surround speakers was a problem for about a day. Lucky for me they have the ability to change the channel they use. Wipped out my freq counter, found out where they were and moved them to ch 11. Unit isn't marked as to what 3 channels you can select from. So the freq counter helped me find where they were and where I could put them. After I got them on ch11 I moved the router to ch4 as there was no one using it near by. Problem solved and have no wifi problems at all with the Sammy.... Matter of fact my router sits on a cabinet 6 feet off the floor. I get coverage over my whole .7 acre Ponderosa while listening to music riding the mower!

my wifi seems to drop once in a while too but i think its the crap router i use.. not sure
i also reset my tab and that helped.

Another thing I just thought of that you may want to check.....
Make sure no devices are fighting with each other trying to get the same address on your network. I just went through this last night. Once resolved, no problem.

flhthemi said:
I use to have problems in my home with 2 things.
A baby room monitor - REALLY tore up my wifi all over the house!
A set of wireless rear surround speakers was a problem for about a day. Lucky for me they have the ability to change the channel they use. Wipped out my freq counter, found out where they were and moved them to ch 11. Unit isn't marked as to what 3 channels you can select from. So the freq counter helped me find where they were and where I could put them. After I got them on ch11 I moved the router to ch4 as there was no one using it near by. Problem solved and have no wifi problems at all with the Sammy.... Matter of fact my router sits on a cabinet 6 feet off the floor. I get coverage over my whole .7 acre Ponderosa while listening to music riding the mower!
Click to expand...
Click to collapse
A lot of this sort of problem can be fixed by going to 5 Ghz - which may mean a new router if you are using a router that isn't dual band. Most of those other devices in homes (and in your neighbor's homes too) are on 2.4 Ghz so there are a lot of things that compete for that spectrum that aren't even WiFi.

No WiFi issues here

No wifi issues here. I was on stock for about the 1st 30 days on the device and have rooted and installed various ROMs since. I would argue that this device has better wifi than other devices in my house, though my router is not AC so I have no comment on AC performance. I do have an issue with N 5 ghz networks not being seen right now, but that is something I induced.

Too many factors to consider but I can say if other's haven't had issues than it's likely something else.
Distance from access point
Access point's distance from other electronic equip.,
Wireless channel
G or N connection
latest firmware on wireless access point
cabling on AP
trying a different Access Point or wireless network altogether (coffee shop, etc)
wireless sucks to troubleshoot. Constantly changing settings until some magical combination works for all of your equipment.
like to connect my Nexus 5 to wireless N I have to set my 5Ghz channel to be on upper or lower frequency band or something- can't remember which it's supposed to be, though. My PSP needs the 2.4Ghz radio set on a b/g mixed setting. That's the only weird wireless settings I've ever needed to actually get specific devices to connect.
if you're looking for advice we'd need to know the model of your router/access point, though I'd probably go look at a forum where people talk about it.

Hi,
I am wondering, if anyone else having this problem...
My best available 2.4 ghz wifi channel is 13 (2472). If I select this channel my tab does not find the wifi anymore ("out of range"). All my other devices are running on channel 13. All other channels working.
Tried it with stock rom + stock kernel as well as with stock rom + latest UpInTheAir kernel, iron rom + UpInTheAir kernel, iron rom + stock kernel, factory reset, clean flash etc...
Can anyone confirm channel 13 is working on this tab?
SM-T805
Thx, brgds!

[Q] Can't Connect to 2.4Ghz networks

Hi Friends,
I've been experiencing some really weird behaviour on my Moto X 1st gen.
My Phone is not Rooted, not flashed... It's all stock running the latest software (Android 4.4.2 Kit Kat) for a while.
Recently I've noticed my Phone stopped connecting to my Wifi Network. It can search for networks and find them, but as soon as I try to connect It to the networks, they become out of range on the list or simply "Saved" and not connected. The Networks WONT connect at all... never ever.
Doing some tests tho, I noticed that my Moto X fails to connect to all 2.4Ghz Networks... It can only connect to 5Ghz ones. I can't figure out why. Tried Clearing Cache Partition, Data Wipe from inside Android and from Bootloader menu... all with no success.
What I come here to ask is: Are there 2 Wifi Radios on the Phone, one of 2,4Ghz frequency and one 5Ghz Frequency? Are there Two antennas and maybe one of them got broken? Do you guys think that re-flashing a Radio Firmware may fix the problem?
Many Wifi Networks run under the 2.4Ghz band. So It is quite important to me to have It working.
I'm asking if I should bother trying because Flashing Radios and Kernels has It's risks, and this phone is my Daily Driver, so I come to you for help or new ideas on how to solve It.
Thanks in advance.

Look in the advanced Wifi settings (three dot menu at lower right when in the network list) and see if the frequency band is set to Auto. If it is set to 5ghz. Putting it on Auto is probably your best bet.

fury683 said:
Look in the advanced Wifi settings (three dot menu at lower right when in the network list) and see if the frequency band is set to Auto. If it is set to 5ghz. Putting it on Auto is probably your best bet.
Click to expand...
Click to collapse
I checked every configuration... I even discovered that the phone doesnt connect specifically to 2.4Ghz networks by switching It first to 2.4Ghz-Only to filter the 5Ghz Networks out and see that no Network connected and then I switched to 5Ghz to check and see that 5Ghz networks do work.
My guess is that Radio Firmware got this strange behaviour after I installed Netgear WiFi Network Analytics App(It started happening after that, afterall)... It might have changed some configuration on the Firmware that I do not have access through the System UI, and is not OS-wise, because not even factory reset worked to fi this... so Only thing that I didnt try yet was a Radio Re-Flash.
Maybe I'll just try It. Or my WiFI Radio just broke.

Hey just replaced my Netgear R6300 with the Netgear R7000 and I am running into the same issue.
My Moto X and my Razr Maxx HD have the same issue seeing the 2.4Ghz, but see the 5Ghz just fine.
All other devices in the household see the 2.4Ghz fine, it just seem's to be the phone's.
Any ideas? I tried two different R7000, and working with Netgear, but no dice.
It's not a biggy, as I have verified it only impact's the phones, and I can set them to 5Ghz anyways.
I was just wondering if anybody has seen this too.

Very odd that it's two different devices. Are you certain that the network is using both bands?

I have the identical problem described in this thread.
Only difference not yet noted is that maybe 1 time out of 50 it will connect to the 2.4ghz network, and stay connected for a few hours. Then it will go back to not working at all for days, weeks.
I've been trying to fix this for months. More than a few people seem to be having the same problem. I've tried every combination of router/phone setting imaginable. Don't think there's an easy fix to this other than new phone or new router.

Have the same problem, 5ghz works fine but 2.4ghz don't works for weeks. it started this spring. Anybody fond something that helps?

Mathieu2k4 said:
Have the same problem, 5ghz works fine but 2.4ghz don't works for weeks. it started this spring. Anybody fond something that helps?
Click to expand...
Click to collapse
Update: I've recently been in deep on this problem with Motorola technical support. Several hours on the phone with them, explaining the issue over and over, bug reports, email exchanges, etc etc etc. Tier 4.
At the end of the day, company policy rules and they wont look after me because my phone is outside of the 1 year warranty. I'm still paying for this phone on contract. Not cool. They won't see another dime from me!

I have the same issue on my Moto X XT1097 Lollipop 5.1
:crying:
luc23 said:
Update: I've recently been in deep on this problem with Motorola technical support. Several hours on the phone with them, explaining the issue over and over, bug reports, email exchanges, etc etc etc. Tier 4.
At the end of the day, company policy rules and they wont look after me because my phone is outside of the 1 year warranty. I'm still paying for this phone on contract. Not cool. They won't see another dime from me!
Click to expand...
Click to collapse

Same issue. If I reboot the phone it will connect to a 2.4 ghz network for about 5 minutes... then unable to see the network.

Exact Same Issue, Xiaomi mi5s, it started after i dropped it in water and took it right back, opened in full and dryed everything, the phone is working now in perfect condition except for this issue, i have to gess is a harware problem

[Solved] Tethering to FTVStick question

I've been having a problem tethering my phone to my FireTV stick. It connects fine, and has a good signal, but the speed is erratic and maxes out around 100Kb/s. Does anyone have a FTV that they've been able to tether to with no problems? It connects fine, and goes full speed on my home wifi.
There's no 2.4ghz congestion here, so it's not that, but I'm thinking maybe it's the actual 2.4ghz band the phone is broadcasting. The M preview lets you select 5ghz, and I'm wondering if that would fix it. I just don't really want to use M and lose xposed.
Chromecast gets full speed when tethered, so I know the AP is working.
Just curious if anyone has had this issue, or has any ideas. TIA
(FTV forums/amazon/etc. have been unhelpful.)

Just wanted to update. I eventually got my Nexus 6 to multiboot with Android M preview, and tried it. With regular 2.4ghz I get the same issue, but when I switched to the 5ghz band, it worked perfectly.
I have no interference on any bands here, or anything that would cause it outside of the phone. So it's something to do with 2.4ghz, or the N6 specifically.
Just glad I got it working.