[Q] Note and Idea GPRS/3G Kerala India - Galaxy Note GT-N7000 Q&A, Help & Troubleshooting

Hi all,
Is there anyone here using a Galaxy Note with Idea in Kerala (specifically Trivandrum)?
I am having real trouble connecting to Idea's GPRS net, with the Note insisting that it cannot connect to the network (data only - voice works perfectly).
This happens with both the E (GPRS?) and H (3G?) data indicators. The arrows either remain dark, or the down arrow remains orange (up arrow green). Is this normal?
I have downloaded and installed all the configuration messages sent to me by Idea when I first inserted my SIM.
I currently have four listed access points:
idea_gprs
idea_internet
idea_mobile
idea_mms
No matter which one I select to use, the Note keeps insisting there is a network error.
So I cannot use Google Maps for driving directions, or even Voice Talk in driving mode, because I keep getting the message:
"Cannot connect to server. Please check your network settings and try again" in a dialog box on the Voice Talk screen which takes me to the network settings.
This is especially true in Voice Talk.
Please help.

I've faced this issue a few times on idea kerala network usually between 11 30 pm and 2 am. It's a network issue. you simply have to wait it out , in a few hours it will start working again.

I think idea's apn is "internet" not "idea_internet"... change the settings and try again...

have you tried it with other networks providers? check if 3g is working to make sure this issue is not phone specific.

Thing is, the connectivity has been spotty at best, but since the past couple of days, I have not been able to connect at all.

gps
pillainp said:
Thing is, the connectivity has been spotty at best, but since the past couple of days, I have not been able to connect at all.
Click to expand...
Click to collapse
try gps fix from market

Samsung Voice Talk
Right.
As far as I can see, Samsung Voice Talk is the only app that regularly has trouble with Idea's GPRS/3G.
Generally service is so poor and connectivity so slow that I initially thought it was a device issue.
However, on further investigation, I find that Voice Talk, while it works perfectly on WiFi, will not do so on GPRS/3G.
Everything else connects with blazing slowness, thanks to Idea.
The one constant is that whenever I try to use Voice Talk under Idea, it immediately throws the error:
"Unable to connect to server. Please check your connection settings and try again."
This dialog box has a button to the connectivity settings menu.
However, no matter what connection I choose out of idea_gprs, idea_internet and idea_mobile, Voice Talk continues to throw the same error.
Any ideas?
I am thinking maybe delete and re-install all the Idea APN's.
Anything else I should/could try?
Thanks in advance for all your help.
NPP

Related

Connection management (newbie question)

Hi all,
I don't get to spend much time with my device or surfing the net for handy little apps so I am forced to ask this probably simple/stupid question to you people in the know.
Is there a way to configure my Vodafone UK v1615 to dynamically swap between "My Work" and "My ISP" network settings so that when I leave my wireless network the device automatically knows to dial up a 3G/HSDPA connection and use that if I open something like IE?
Or should I be configuring this somewhere else, like in the applications themselves (i.e. If WiFi unavailable use 3G)?
If anyone knows of a nice (idiot proof) guide to setting up the connections on a WM6 device that'd do to save you having to type out your own long winded instructions.
Thanks in advance for all the help offered.
[MaccA]
Hi Macca,
I've not found a way to do this yet on mine, it is something I think WM6 lacks compared to Symbian. I still find it pretty simple just to hit the Fn key and then OK on the QWERTY keyboard as this switches WiFi on and off.
Something I found useful on the subject of data is the counter software you'll find on the TomTom CD that came with the phone. It gives you daily data usage, really handy for keeping check!
Have a nice evening,
edwardpeter
Hi Ed,
thanks for the tip on turning the WiFi on and off, that'll save some time!
However, if I turn WiFi off and continue trying to surf, instead of my device making a 3G data connection it just gives me a "Cannot Connect" error, check your connection settings blah blah.
I'm sure this means I've just got my device configured incorrectly because I cant believe such simple functionality isn't available... (what am I say? This is MS we're talking about!)
Can anyone shed some light on how much configuration should be to allow my phone to switch from WiFi to 3G with out reconfiguration?
Many thanks
[MaccA]
I seem to be having the opposite of this problem. My device seems to keep connecting to a 3G network by itself whilst it is already connected to a Wi-fi network. it is getting on my nerves now. I am looking for a way to stop the 3g from coming on at all, or at least ask me before connecting to 3g.
I dont get much data in my monthly plan from vodafone and dont want it getting chewed up whilst i am sitting at home with a wi-fi connection.
Bump.
Can anyone help me with this connection confusion?
Many thanks
[MaccA]
Hi,
I would also like to be able to connect to my preferred network everytime I turn on the wireless rather than having to configure it everytime. Additionally, even when I am connected and because the signal is poor, it keeps disconnecting, which requires manual connection all the time. In my laptop, although the signal is poor, it never disconnects, it just grinds it out, and keeps working. Or, my expectations are very high for this phone. Can anyone help?
Thanks from a noob.

internet access issues

so for apparently no reason today my internet stopped connecting. When I go to connect it says -
Dialed: wap.cingular
it says underneath it there is no modem at the above number.
ummm.... I didn't change anything in my setting but for some reason it won't connect to the 3G network. Any ideas here or do we know whats going on?
thanks for the help.
l3urton32 said:
so for apparently no reason today my internet stopped connecting. When I go to connect it says -
Dialed: wap.cingular
it says underneath it there is no modem at the above number.
ummm.... I didn't change anything in my setting but for some reason it won't connect to the 3G network. Any ideas here or do we know whats going on?
thanks for the help.
Click to expand...
Click to collapse
OK check this
START/SETTING/CONNECTIONS/MANAGE EXISTING CONNECTIONS/PROXY SETTINGS
and make sure that there is not a Check in the box next to :
THIS NETWORK USES A PROXY SERVER TO CONNECT TO THE INTERNET
This should do the trick I hope.
This always happens to me.
didnt work
no dice. its still giving me the same bounce back message that theres no modem at the above number. do i need to put a proxy server in the proxy server field? by the way this is a Tilt.
What program is trying to access the internet when this happens?
The same problem is occuring for me. I tried what Vol22002 suggested, but still can't connect. I was trying to access Internet Explorer.
Me Too - Atlanta
First thing this morning I tried to access the Internet with Opera and got the "Dialed: wap.cingular Cannot connect for unknown reason. ..." error. No recent changes to phone configs or software, worked fine after midnight last night. Power cycled and checked the usual stuff, still no data connection regardless of program.
Not Me Too Anymore - Atlanta
After not working from 0700 to 1050, I 'suddenly' have a working data connection. Go figure.
You'll probably find that this happens when your network is down. This happens very occasionally here and then I call my service provider to confirm this.
MACkjam said:
You'll probably find that this happens when your network is down. This happens very occasionally here and then I call my service provider to confirm this.
Click to expand...
Click to collapse
I would say that is the most common reason for the problem the OP is having.
the netowrk isn't down....
My dad's phone (not a tilt) is connecting to the 3G network completely fine. I can't access the internet through any program...internet explorer, opera, google maps, livesearch, the weather tab on my today screen...nothing. I'm at a loss right now.
l3urton32 said:
My dad's phone (not a tilt) is connecting to the 3G network completely fine. I can't access the internet through any program...internet explorer, opera, google maps, livesearch, the weather tab on my today screen...nothing. I'm at a loss right now.
Click to expand...
Click to collapse
So Disable the Proxy.
still nothing...with or without the proxy on.
I've been having problems with my data connection and phone service dropping out for the last 2 weeks even though I have changed nothing on the phone. I see an x by data connection and exclamation point by phone. I'm using Dutty's 6.1 official release and radio 1.58.26.20. Usually I can get back service by turning on and off airport mode, and the problem is very sporadic. Usually only when I really need the phone to work! Sometimes just switching between GSM and Auto mode for 3G will provide a temporary fix. I just tried disabling the HSDPA, and we'll see if that helps in a more permanent way. I wonder if AT&T is kicking people off of its network that are using HSDPA before it is supposed to be available. I called AT&T about the issue (w/o mentioning the cooked ROMs or HSDPA and they say I should return the phone for warranty but I don't want the hassle of restoring the old ROM. Any ideas?
is everyone posting here with issues from ATL? I am and have had the same, figured its just a radio issue and have been too lazy to change radios...for those that aren't lazy, i'd try that...
nope, I'm in Oregon. I'm of the opinion that AT&T has changed something about how they run their phone and data networks (perhaps in preparation for the 2nd gen iphone and HSDPA) that is randomly kicking people off their network.
legba_76 said:
nope, I'm in Oregon. I'm of the opinion that AT&T has changed something about how they run their phone and data networks (perhaps in preparation for the 2nd gen iphone and HSDPA) that is randomly kicking people off their network.
Click to expand...
Click to collapse
There goes the iPhone messing with Smartphones again. First changes what a Smartphone should be. NOW messing with the network. Hulk Mad!
Nope its not just AT&T im experiencing the same problem over in the UK. Now my proxy is disabled and I know I have all the correct settings but still the error message "unable to connect to the receiving modem." It seems to have no pattern for this happening con we get correlation on what ROM's & radios everyone are using to see if its that

Need connection setup for S730

Please help me the connection setup cab, because my S730 cannot setup my network.
Need more information, do you want the cab for the initial connection setup wizard thing?
What type of network are you trying to connect to? WiFi? Phone's network?
If its your home wifi then make sure you have the wep correctly typed in, or is it the other encryption? and you might need to tweek the power options for the wifi so it wont nerf it...
Expand your question and give us as much info as to the problem, might not need to reinstall anything, could but might not need to.
I hv some problem with phone network, during i setup phone network then appear for error in the database. Pls help me for solution.
Phone network is going to be a hard one for us to trouble shoot since we dont work for the phone company, easiest way to try and get it working would be to go into a store and have an employee take a peak at it, however if you orderd it over the internet they might not be able to help you unless they support the device. Going through HTC could take a while.
Now what exactly does the error say? Just "Database error"? Or does it give a refrence code like a windows BSOD will give you a stop code?
To start with I would make sure your SIM looks okay as it could be having issues reading the network info off of it, next take a look in your phone settings, Start>(Option 8) Settings>Phone, theres several in there to look at but mostly go to the next page and into Networks, is your even listed? What options do you have under find a new network?
If you go back into phone under Band Select what is it set to?
If you go back into the main options menu what is under Regional Settings?
And, do you have a signal where your at?
Thanks for your explanation, i only have a problem with appear "error in the database" therefore i can't using GPRS or 3G network for HSDPA etc. I need some setting to run my GPRS or 3G network, because previous HP i'm using i have no problem with above matter.
Did you change anything in the menu's I listed above? It sounds like your saying the issue is only with the network as it applies to data and not voice (phone calls).
Go into your GPRS settings section and let us know what it says in there, did you go into a store and pick up the phone or just order it online? Was your old HP fully 3g / hsdpa ready? Did you change anything on your account that might be killing it on your phone?
Need to know what your settings are before going after it being a phone problem internally, setting, or something up with the network interaction. What are you trying to access? Sending an SMS / MMS or something with the browser or another application trying to use the internet?
Error in the DB sounds almost like its getting a connection but cannot locate your information?
If your browsing something online and get that its usually a browser error in which you can delete your history / cookies or reinstall it or its a website error and its no longer connecting to the DB properly etc.
Do you see an E or 3G on the top of your phone (by the battery Status) at any time?
I never change anything in my S730. I only try to setup my connection wizard in S730 but failed (It called error in the database)
Before i'm using S730, all the network likes video call, HSDPA, GPRS is running well but when i'm using S730 all the above network can't be running well. I only can use for phone and SMS.
Yes Error in the DB is almost like its when getting a connection setup but i never successful to find location the network. Do you have a cab to run the connection setup like HTC Tytn II?
I cannot browsing anything when the connection setup can't be done.
I see in my S730 the icon E or 3G on the top of my phone but cannot running well due to connection setup can't be done.
Hmm, I will see what more I can do when I am at home later tonight. Most of the connection settings will be network specific and read off of your phone, to use 3g and Edge you shouldnt have to set anything up. I just put in my new SIM card, turned the phone on and away I went. The only setting up I had to do was for the Wifi.
Since your phone is recognizing the networks I dont think its an issue with that aspect of the phone, something in the drivers could be causing issues with how it interacts with the network. Could be the sim having corrupt information and a few other things.
Who is your provider?
Many thanks for your assistance. I'm using provider INDOSAT in Indonesia.
I have not seen any other similar errors for INDOSAT on google (didnt dig too deep however).
For giggles go into your start menu and select more until you see the connection setup wizard (earth with a magic wand on it) and see what that does for you.
Does the phone stay in E or 3g mode or cycle between the two at random while your at home? How is the coverage in your area? I dont have 3g available here but every now and then my phone will slip into 3g mode and while its trying to connect for those 10 seconds the handset lags a little but always reverts back to edge and resumes normal life.
If you still have your old handset can you pop your sim in it still have have everything run perfectly? (Assuming you reset the device so the settings are back to stock).
For now my best advice (I am no expert like some of the people here...)
Go into the settings menu, make sure your GPRS settings are as correct as they can be (contact your provider to verify the info the phone is telling you) From the main settings several pages into it is a GPRS Auth... place verify that is set correctly as well.
If you bought this handset brand new you really should be able to just pop in your sim and fly away, MMS requires some setup but the rest is plug and play pretty much. Have you tried a reset of the device in hopes that it flushes out a possible bug and allows your settings to take over?
Thanks for your help, now my S730 is running well for video call and over GPRS.

3G connection keeps "stopping".

Hi, the search button has failed me. (Two posts in 2 years isnt too bad is it?)
My issues is.... accessing the internet over 3g works fine (and HPSDA) Internet, push mail everything... however, If I drop out of coverage at any time my internet connection vanishes as to be expected. However once connection is re-established still the Internet fails to work. It shows connected to 3G or HPSDA but all websites time out and Activesync reports waiting for network.
The fix is to go Start>Settings>Connections>Connections>Manage my existing connections.
Then I simply "Next" thru all the settings until I get to the end. Press Finish. The data connection drops and the re-establishes and Im working again!?!! Very Annoying!
Im running. Duttys 6.1 Rom (April) and a few bits a pieces (It happens with nothing installed also and with another ROM I tried in desperation!) T-Mobile UK
Does this sound like a Radio issue to you guys? Should I try another Radio or Ditch Dutys Rom? (Which I love)
Any help gratefully accepted.
If Downgraded to WM6 (T-Mobile stock ROM) and Im still having this issue. Very frustrated.
I've found a few posts from the US who seem to have the same sort of issue. 3g does not recover after dropping out of service.
http://forums.wireless.att.com/cng/...thread.id=88007&view=by_date_ascending&page=1
Not sure what to do now...
I've had the same sort of thing, I just disconnect (Long press on the red End call key or click on the 3G icon in the top bar and hit disconnect), and let it reconnect.
I have exactly the same issue with mine as well and its only started recently. I too have found the only way to fix it is to go through and 're setup' the connection. Disconnecting and reconnecting, rebooting all seem to do nothing...
marcopolo007uk said:
If Downgraded to WM6 (T-Mobile stock ROM) and Im still having this issue. Very frustrated.
I've found a few posts from the US who seem to have the same sort of issue. 3g does not recover after dropping out of service.
http://forums.wireless.att.com/cng/...thread.id=88007&view=by_date_ascending&page=1
Not sure what to do now...
Click to expand...
Click to collapse
Are you abled to make a voice call over 3G...?!
Noxious Inc. said:
Are you abled to make a voice call over 3G...?!
Click to expand...
Click to collapse
I think so... however, Im such a light "voice" user I never really notice... I'll double check the next time it goes. IE When I get a cuppa tea at the office..
marcopolo007uk said:
I think so... however, Im such a light "voice" user I never really notice... I'll double check the next time it goes. IE When I get a cuppa tea at the office..
Click to expand...
Click to collapse
Which symbol is most of the time in the top of your screen G/E/3G/H...?! Check this one out also --> my 3G issue
I usually have a H (1 or 2 bars), when walking around my office this can drop to a 3G connection at times.
If I head to the basement, I drop to the Areial symbol or completely disconnect.... When the H or 3G connection starts again my Data connection fails as described above.
(However, I am able to make normal outgoing voice calls, not tried incoming yet)
Ok, I think I have a work around that seems to be working for me.
I set my BAND to GSM only as a test.... and it worked for the whole day, when I dropped into a NO SERVICE area the data connection dropped. When it recovered my data connection was back and working.
Obviously GSM is too slow, so I've now set my BAND settings to;
Network Type - WCDMA
UMTS Band - UMTS(2100+800)
And also diasabled HSDPA.
Currently everything seems ok... Now my connection does not drop from HSDPA>3G>G and back up again it seems to work fine?? Seems the issue may be with switching between the GSM standards??
I realise I wont get coverage in GSM only area's, but consistant data (Push Email) is just as important to me.
I've the same problem, but changing settings to gsm only is no solution. In this case I have to restart my Kaiser to get a new working connection.
I also have many Problems since updating to wm 6.1. Can I downgrade to the original german 6.0 or is there a really stable german 6.1 out there?
I've been getting the same problem as well for the past month or so.
Have been 'fixing' the problem by either putting the phone into airplane mode and back again, or rebooting the phone.
It's getting quite annoying though
Stopping the phone dropping to GSM seems to work for me. Leaving me with HDSPA and 3G.
I'm lucky to be in a good 3G coverage area I guess.
Im not sure who we should log this issue with? Carrier or HTC?
Are we all on T-Mobile having this issue?
i'm on o2 germany and a one day test with t-mobile didn#t show this error
with o2 i have this problem about three times a day
any new ideas since july ?
Sometimes i want to throw my phone away.
I'm still having the problem as well. Has anybody figured out a solution?

Has anybody had this problem with their data connection?

I've tried several radios and none of them have fixed the problem. Even when I have full bars in an HSDPA area, the first time I connect using Facebook or Opera or try to update weather or check my email, the icon shows I'm connected but apparently I'm not because I'm unable to download data. If I disconnect and then reconnect, it works perfectly the second time. If I keep it connected, it continues to work without a hiccup. I only have the problem when I connect for the first time after a few hours of being disconnected. I don't leave it connected all the time because it torches my battery. This quirk seems weird to me. I hope somebody has experienced this and can help me fix it.
I'm on AT&T and have the Tilt.
I have had this problem in certain areas. Near Dulles, VA, Greenville, SC, and a few other semi-major towns. I have no clue why it does this. I usually end up turning off 3G and going GSM only. Then I don't have that issue. Granted I loose the high speed connection, but it just has so much trouble in those areas. I have even tried multiple radios to no avail.
proxy server
If you have ATT, you need to remove the hidden proxy after disconnecting your data connection, then start an internet accessing program. The cab can be found under your windows directory.

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