My wife went to check the time and the back lighting lit up but nothing was on the screen. Naturally I did a battery pull and the screen still won't show anything. Did the screen just die? Water damage indicators are still white and the phone is in mint condition, how does a screen just die?
Sent from my HTC PH39100 using XDA
Cor-master said:
My wife went to check the time and the back lighting lit up but nothing was on the screen. Naturally I did a battery pull and the screen still won't show anything. Did the screen just die? Water damage indicators are still white and the phone is in mint condition, how does a screen just die?
Sent from my HTC PH39100 using XDA
Click to expand...
Click to collapse
If you're rooted, can you boot into recovery?
Sent from my Galaxy Nexus using XDA
It's pure stock, can't see anything on this screen. Can't get into hboot or anything. Screen lights up white with yellow around the edges. I think the screen is toast and doesn't make much sense. I'm going to take it to the warrenty exchange tommorrow.
Sent from my HTC PH39100 using XDA
Really though the damn phone is only 3 months old, htcs are supposed to have the best build quality in the business. Man these companies need to cool it with their cheap manufacturing, I could easily say I'd never buy an HTC again but I've never made it through a 2 year contract without swapping phones out, its ridiculous. From what I can tell this isn't a common problem so hopefully a new one won't have an issue again. I just hope they can get the data off it and hope they don't try to blame it on me. The screen looks like it got smashed with the color patterns it has but the glass is fine and the phone is otherwise in mint condition
Sent from my HTC PH39100 using XDA
Att swapped it just waiting on them to finish running the ics ruu on it, but they couldn't recover the files unfortunately, didn't think they could unless they had some kind of tool I didn't. Said they don't usually see that phone so hopefully that's the first and last time I gotta run an exchange out my phone
Sent from my HTC PH39100 using XDA
good that they swaped it for you, i droped my vivid a few times and no damage at all strong phone it is
Cor-master said:
Att swapped it just waiting on them to finish running the ics ruu on it, but they couldn't recover the files unfortunately, didn't think they could unless they had some kind of tool I didn't. Said they don't usually see that phone so hopefully that's the first and last time I gotta run an exchange out my phone
Sent from my HTC PH39100 using XDA
Click to expand...
Click to collapse
Maqical said:
good that they swaped it for you, i droped my vivid a few times and no damage at all strong phone it is
Click to expand...
Click to collapse
Lol, I dropped mine from 1.5 feet onto my wood floor and it cracked...
Sent from my Galaxy Nexus using XDA
That sucks, I've dropped mine face down on concrete several times, but luckily my otterbox completely saved it. In fact it barely made a sound. Sometimes I hate how bulky it is and hate how it ruins the phones good looks but in those situations I'm glad I have it!
Sent from my HTC PH39100 using XDA
Related
I've always heard about this problem with htc and getting dust underneath their screens but I never thought it would happen to me on my first HTC phone.
Has anyone found any video tutorials or guide on how to take apart the Vivid?
Sent from my HTC Vivid
I had a similar experience...
Okay, here we go:
I noticed dust under my screen the day after I got it--definitely a defect. I finally had a chance to take it back to the corp. store where I got it last Saturday and spoke to a CSR. She obviously had no clue what to do, so she went and spoke to her manager, when she came back she explained that her manager told her that it was "just something that would happen over time" and that it was essentially "normal" to accumulate dust under the screen of a $500-$600 device...
I was surprised at a such an explanation and could see that she was nervous about then having to tell me that her manager was not willing to replace it because he didn't consider it a defect (since he considered it to be a "normal" thing) and that the best thing to do was to "just buy a case for it"... I didn't feel like arguing, so I ended up speaking to customer care, who was surprised by what the manager said, and called the store and basically told me that the manager explained the situation and I could exchange the phone for any other device, just not the same make and model... This was the point were I got pretty pissed off
I called HTC and spoke to a rep who said it definitely was not "normal" for this to happen... Well, I wanted to inform AT&T of this, so I tried customer care again and spoke to a very understanding lady that totally agreed with me about the issue--that, defect or not, I should be able to exchange the phone. She wasn't totally sure how to help so she connected me with tech support/warranty claims. The girl I spoke to in that department agreed with me to, saying that she had "never noticed an issue like this in any touchscreen device" that she ever owned. She was nice enough to call another corp. store in the area, because "obviously that manager you ran into today doesn't know what he's talking about", and worked out a replacement.
The moral of the story is, try and get that sucker replaced before busting it open and voiding the warranty. Tell them that you didn't shell out hundreds of dollars for dust under the screen... I really hope that helps!
TLDR: Noticed dust under screen day after purchase, took back to store, was denied replacement because manager considered dust under screen "normal occurrence over a period of time", called HTC and confirmed that this was NOT a "normal occurrence", called customer care back and ended up with a replacement via another corp. store. So try and get it replaced before busting it open and voiding the warranty..
Edit: I am aware that people have noticed dust under screens of other HTC devices over a period of time, but I still don't think that this should be considered "normal" as a way for a store manager to weasel his way out of replacing a week old phone..
After taking out the Vivid from my pocket, even more dust got under the screen.
Sent from my HTC Vivid™
Killer Bee said:
After taking out the Vivid from my pocket, even more dust got under the screen.
Sent from my HTC Vivid™
Click to expand...
Click to collapse
That really sounds like a defect to me...
I feel your pain. I had the same issue with the Inspire 4G with dust getting underneath the screen. It's like getting dust under the screen protector except you can't get it out. What I ended up doing is returning it within the 30 day period and purchased another one. That's when I started using a case with my Inspire and dust no longer gets in. It's kind of funny considering I'm using a case with my Vivid and Inspire not for protection (I'm VERY careful and never drop my phone) but for the fact that it keeps the crevices around the screen covered so that dust won't get in.
I'm primarily a Samsung device owner since I started using Android and never had this problem. I thought HTC was build quality king?
Sent from my HTC Vivid™
Killer Bee said:
I'm primarily a Samsung device owner since I started using Android and never had this problem. I thought HTC was build quality king?
Sent from my HTC Vivid™
Click to expand...
Click to collapse
Looks like they don't fuse their screens properly. If I get this problem when I get my Vivid, I'll return it instantly and get another one.
If it happens 3 times within the 30 days, I'll get the skyrocket.
Well I bought my phone off contract so I can't exactly return it. I'll just have to wait until someone makes a guide on how to disassemble the phone.
Killer Bee said:
I've always heard about this problem with htc and getting dust underneath their screens but I never thought it would happen to me on my first HTC phone.
Has anyone found any video tutorials or guide on how to take apart the Vivid?
Sent from my HTC Vivid
Click to expand...
Click to collapse
Don't take it apart, take it back and make them give you a new one.
Sent from my HTC PH39100
donharden2002 said:
Don't take it apart, take it back and make them give you a new one.
Sent from my HTC PH39100
Click to expand...
Click to collapse
+1. Even phones that are bought offcontract are still subject to the 30 day return window. That is what I was told from my corp. Store when I bought my Inspire offcontract at the end of Feb. It don't matter how you paid for it, if it has dust under the screen, you are within 30 days and you have the same right as someone who upgraded to the Vivid to get a replacement.
Sent from my HTC Inspire 4G using XDA app
ZeroRilix said:
+1. Even phones that are bought offcontract are still subject to the 30 day return window. That is what I was told from my corp. Store when I bought my Inspire offcontract at the end of Feb. It don't matter how you paid for it, if it has dust under the screen, you are within 30 days and you have the same right as someone who upgraded to the Vivid to get a replacement.
Sent from my HTC Inspire 4G using XDA app
Click to expand...
Click to collapse
Maybe he means that he got ot from craigslist or ebay or something.
Sent from my HTC PH39100 using Tapatalk
nohcho said:
Maybe he means that he got ot from craigslist or ebay or something.
Sent from my HTC PH39100 using Tapatalk
Click to expand...
Click to collapse
This.
Sent from my HTC Vivid™
yea so none of the touch screen works people are tellin me it's gonna be 200 to fix so i might just buy a new one of wait till the google i/o just to see whats up . . it didn't fall too hard either though and i had a ringth slim case on it guess those don't really help all that much. using a backup iphone 3gs i.can't.live.like.this.
Oh man that sucks bro... I think slim plastic cases like that won't do anything if dropped... You needed some rubber.
Sent from my Nexus 4 using xda app-developers app
icecicle said:
yea so none of the touch screen works people are tellin me it's gonna be 200 to fix so i might just buy a new one of wait till the google i/o just to see whats up . . it didn't fall too hard either though and i had a ringth slim case on it guess those don't really help all that much. using a backup iphone 3gs i.can't.live.like.this.
Click to expand...
Click to collapse
I've been using the same case as you since December, and have indeed dropped the phone quite a few times. Fortunately, my screen survived. You got really unlucky there.
icecicle said:
yea so none of the touch screen works people are tellin me it's gonna be 200 to fix so i might just buy a new one of wait till the google i/o just to see whats up . . it didn't fall too hard either though and i had a ringth slim case on it guess those don't really help all that much. using a backup iphone 3gs i.can't.live.like.this.
Click to expand...
Click to collapse
LCD cracking is pure luck. It all depends on which part took the impact. Your phone will most likely survive if it falls flat on a flat surface. If the corner hits, it'll most likely break.
I have seen phones survive 6ft drop and also seen broken phones from a 1ft drop.
Sent from LG Google Nexus 4 using XDA Premium
It costs about $100 to replace the screen yourself, but its quite easy
Sent from my Nexus 4 using xda app-developers app
aanonymoushuman said:
It costs about $100 to replace the screen yourself, but its quite easy
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
yea i guess ill probably just end up doing that.
icecicle said:
yea i guess ill probably just end up doing that.
Click to expand...
Click to collapse
First open it up and disconnect-reconect the digitizer plug from the main board. Maybe it just moved a little after the crash.
But yeah, even if it works you still have cracked screen so you will still have to fix it anytime soon.
Sent from my Nexus 4 using Tapatalk 2
So I just got my phone back from LG after paying 140 and there's a yellow blob on the middle of the screen °facepalm° should I hit up Google for an RMA or call LG again I just don't wanna wait another 2 weeks man
Sent from my Nexus 4 using xda app-developers app
Those plastic slim cases will not protect your phone, at all. At most, they provide a grip to your phone and prevent scratches from everyday usage.
I would advise on getting a TPU case in the future.
icecicle said:
yea so none of the touch screen works people are tellin me it's gonna be 200 to fix so i might just buy a new one of wait till the google i/o just to see whats up . . it didn't fall too hard either though and i had a ringth slim case on it guess those don't really help all that much. using a backup iphone 3gs i.can't.live.like.this.
Click to expand...
Click to collapse
I broke mine like that, sent it to LG repair shop in Texas (have to contact them and get a return code first) and they ended up just giving me a replacement unit. Was nice cuz I ended up with a more solid phone, has the little nubs and all (it's a rev 10 though). Pretty much like getting a brand new phone and I was only charged like $160. Just make sure to back up your pics and stuff to your PC prior to sending it in, in case you get a new phone. I was quite happy.
Sent from my Nexus 4 using xda premium
JmPTaz09 said:
I broke mine like that, sent it to LG repair shop in Texas (have to contact them and get a return code first) and they ended up just giving me a replacement unit. Was nice cuz I ended up with a more solid phone, has the little nubs and all (it's a rev 10 though). Pretty much like getting a brand new phone and I was only charged like $160. Just make sure to back up your pics and stuff to your PC prior to sending it in, in case you get a new phone. I was quite happy.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Yea I paid 140 and they sent me a replacement phone as well its just this replacement phone has a yellow tint blob in the middle of the screen now and I don't know the best way to go about it
Sent from my Nexus 4 using xda app-developers app
Dropped mine on concrete from my waist. But apparently the ditztronic case provides extremely good protection.
Hope you can get your replacement soon!
Sent from my Nexus 4 using xda premium
Please use the existing PARTS thread for further discussion.
And as always, please search for existing threads related to your topic for discusion.
Thank you,
JAB
thread closed
Well my girlfriend just dropped her HTC First that she got less than a month ago on our linoleum floor and the screen completely spider-webbed. And when I say "completely" I mean the ENTIRE screen. The "gorilla glass" they supposedly put on this phone is more like fine China. It didn't even land on the actual screen....
Anyway, are there any replacement screens out for this thing yet? I know it just came out and my question will most likely fall on deaf ears but figured I would give it a go. Also a disassembly guide would be beneficial as well.
Thanks in advance
-Billy
Sent from my One X using Tapatalk 2
dude first of all gorilla glass only protects against scrachs not falls and not yet for the screen there ain't any around so be more careful with ur newly purchased phones
2 feet onto some soft linoleum should cause this type of damage I'm sorry. I've dropped my HTC one x onto the corner of a vice at work directly onto the screen and nothing happened. And also, the so called "insurance that we have said it would be 199$ to fix it and HTC gave me a quote of 150$ to fix it. Nice to know everyone stands behind the quality of some products.....
How about you tell my girlfriend to be more careful with her newly purchased phone? Wont really help too much at this point.
Sent from my One X using Tapatalk 2
Bhogan123 said:
Well my girlfriend just dropped her HTC First that she got less than a month ago on our linoleum floor and the screen completely spider-webbed. And when I say "completely" I mean the ENTIRE screen. The "gorilla glass" they supposedly put on this phone is more like fine China. It didn't even land on the actual screen....
Anyway, are there any replacement screens out for this thing yet? I know it just came out and my question will most likely fall on deaf ears but figured I would give it a go. Also a disassembly guide would be beneficial as well.
Thanks in advance
-Billy
Sent from my One X using Tapatalk 2
Click to expand...
Click to collapse
You could always check on eBay. But I doubt you will be able to find anything be as new as it is. I plan on disassembling mine sometime soon to play around. If I'm able to I will whip up a tutorial
Sent from my M7 using xda premium
jmztaylor said:
You could always check on eBay. But I doubt you will be able to find anything be as new as it is. I plan on disassembling mine sometime soon to play around. If I'm able to I will whip up a tutorial
Sent from my M7 using xda premium
Click to expand...
Click to collapse
Awesome. I'd definitely appreciate it if you got around to a disassembly. Could not find ANYTHING on this phone at all being as how new it is. Especially with a name like HTC "First". Kind of sends the search engine into a plethora of random stuff.
Sent from my One X using Tapatalk 2
Any luck? My son just cracked his and I can't find a replacement screen at all
Sent from my HTC6435LVW using Tapatalk 2
Still nothing hopefully some Chinese manufacturer picks this up soon as my fiancés phone is falling apart.
Sent from my One X using Tapatalk 2
Yes...can't believe I let him have it without a case
Sent from my HTC6435LVW using Tapatalk 2
Doctorfixit but very expensive 199.00
Sent from my HTC first using xda app-developers app
blafree64 said:
Doctorfixit but very expensive 199.00
Sent from my HTC first using xda app-developers app
Click to expand...
Click to collapse
Im sorry but I refuse to pay twice of what we bought the phone for to fix a simple screen. I'll wait for the 40$ LCD+digitizer option...
Sent from my One X using Tapatalk 2
I hear you it was awful expensive for a low end phone
Sent from my HTC first using xda app-developers app
Alrighty. Well there is a store online that is selling the digitizer now! But what I don't know is how do I go about separating the LCD from the cracked glass without destroying it?!
Sent from my One Xl using Tapatalk 4
Bhogan123 said:
Alrighty. Well there is a store online that is selling the digitizer now! But what I don't know is how do I go about separating the LCD from the cracked glass without destroying it?!
Sent from my One Xl using Tapatalk 4
Click to expand...
Click to collapse
very carefully lol theres a video for the htc one xl that shows how to separate them but there is a disclaimer not to do it if you are not a pro. You can try and see if a repair store will do it for you if you bring them the parts or wait till they sell them in one piece.
kalel420 said:
very carefully lol theres a video for the htc one xl that shows how to separate them but there is a disclaimer not to do it if you are not a pro. You can try and see if a repair store will do it for you if you bring them the parts or wait till they sell them in one piece.
Click to expand...
Click to collapse
You got a link to that by any chance? Can't seem to find it
Sent from my One Xl using Tapatalk 4
Bhogan123 said:
You got a link to that by any chance? Can't seem to find it
Sent from my One Xl using Tapatalk 4
Click to expand...
Click to collapse
the only video i can find on youtube to unfuse them is the galaxy s3 and i guess the htc phones are harder...more adhesive it takes hours to get it all of the lcd with Q tips. but i did find this ... http://www.etradesupply.com/htc-first-lcd-screen-and-digitizer-assembly-with-front-housing.html
kalel420 said:
the only video i can find on youtube to unfuse them is the galaxy s3 and i guess the htc phones are harder...more adhesive it takes hours to get it all of the lcd with Q tips. but i did find this ... http://www.etradesupply.com/htc-first-lcd-screen-and-digitizer-assembly-with-front-housing.html
Click to expand...
Click to collapse
Good find my good sir! Just requested them to notify me when it becomes available. Going to do some more searching on alibaba and such. EBay is a bust as far as replacement stuff goes.
Sent from my One Xl using Tapatalk 4
this same situation with cell of my wife. I bought a case but need to replace a screen. In at&t said that I should call CPR but they can't help (not typical model of HTC they said). So I found this: youtube.com/watch?v=LIsnRmxw0cI and link above (to the store). And I have serious question: maybe anyone has experience with this company? You guys will buy it?
stroboscop said:
this same situation with cell of my wife. I bought a case but need to replace a screen. In at&t said that I should call CPR but they can't help (not typical model of HTC they said). So I found this: youtube.com/watch?v=LIsnRmxw0cI and link above (to the store). And I have serious question: maybe anyone has experience with this company? You guys will buy it?
Click to expand...
Click to collapse
They look legit, but I don't think I'd attempt separating the glass from the digitizer myself. And it looks like they only have digitizers in stock, not full screen assemblies.
markzero said:
They look legit, but I don't think I'd attempt separating the glass from the digitizer myself. And it looks like they only have digitizers in stock, not full screen assemblies.
Click to expand...
Click to collapse
Thanks for info
Hey,
I'm happy to be a new HTC First broken screen owner now.
But since the glass is partially crumbling, wouldn't it be easier to separate it from the LCD ? Anybody has successfully repair his First ?
(For the little story, it was one of the first time I ever drop a phone in my life -_-)
I just noticed I can see PM up on the top right side of the screen and some notifications in the top left corner during full screen apps, especially with a full grey screen. I didn't see those a couple hours ago when I got it.
Did I seriously just burn in my screen already? Is this normal for a "new" One? Or should I be freaking out?
I did nothing out of the ordinary since I got it. Just rooted it, restored apps, put it on the charger for a bit. That's all.
I see 127 views and no replies. No one wants to touch this one lol! I'm taking it back to Sprint in the morning. I shouldn't be getting burn in less than 24 hours into using any phone, refurbished or not.
Sent from my HTCONE using Tapatalk 4 Beta
FlowingAway said:
I see 127 views and no replies. No one wants to touch this one lol! I'm taking it back to Sprint in the morning. I shouldn't be getting burn in less than 24 hours into using any phone, refurbished or not.
Sent from my HTCONE using Tapatalk 4 Beta
Click to expand...
Click to collapse
Yea,i agree,take it back and make them replace it,it should last longer than 24 hours,wether you flash it or not,im upgrading to this from the EVO 4G,in 2 months,but it will be a new one,hahaha,i just cant wait,so i can start to dev for the One now and maybe port over my 4 kornerz rom.
I would take it back as well.
Also, pay attention to the screen. In my One, the speakers busted (same as my OG Evo, Evo 3D and Hero. Htc makes ****ty speakers) I also have a dead pixel so I filed an insurance claim. Today I received the new One and the display is garbage. The whites look dingy and yellow like a cheaper version. It doesn't compare at all to my current One.
I'm gonna send it back and try my luck again =\
Rippley05 said:
I would take it back as well.
Also, pay attention to the screen. In my One, the speakers busted (same as my OG Evo, Evo 3D and Hero. Htc makes ****ty speakers) I also have a dead pixel so I filed an insurance claim. Today I received the new One and the display is garbage. The whites look dingy and yellow like a cheaper version. It doesn't compare at all to my current One.
I'm gonna send it back and try my luck again =\
Click to expand...
Click to collapse
I've owned 7 htc devices and never popped the speakers.
Are you using a volume enhancer or something?
Sent from my HTCONE using xda premium
gutrrob said:
I've owned 7 htc devices and never popped the speakers.
Are you using a volume enhancer or something?
Sent from my HTCONE using xda premium
Click to expand...
Click to collapse
Nope. You're lucky then because HTC speakers are cheap and it isn't just me who says so. Here is a quick google search but you can dig deeper and see for yourself. I never really cared because replacing the speaker was easy...but with the HTC One it is a repair nightmare.
https://www.google.com/#output=sear...34,d.eWU&fp=9745b774bca4f8d2&biw=1920&bih=993
Sprint will be sending me another refurbished one early next week. For the time being I'm rolling with my burned in screen but otherwise awesome one! The tech at sprint immediately saw it and was like yeah that's not right haha
Sent from my One using Tapatalk 4 Beta
FlowingAway said:
Sprint will be sending me another refurbished one early next week. For the time being I'm rolling with my burned in screen but otherwise awesome one! The tech at sprint immediately saw it and was like yeah that's not right haha
Sent from my One using Tapatalk 4 Beta
Click to expand...
Click to collapse
Asurion is gonna be sending me another one as well. I just hope the screen matches the one I have now. It is so much better than the replacement. I wish I could take pix and show you guys, it's annoying the things could be this drastically different.
Glad your issue is getting resolved! :good:
So apparently this thing isn't near impossible to repair if they are sending out refurbs as replacements.
uh60james said:
So apparently this thing isn't near impossible to repair if they are sending out refurbs as replacements.
Click to expand...
Click to collapse
So apparently people with the right tools/machines > us.
http://mobile.eweek.com/mobile/htc-one-receives-lowest-ifixit-repair-score-to-date/
Sent from my HTCONE using xda premium
Our of curiosity, where did you exactly find the HTC ONE online?
Rippley05 said:
So apparently people with the right tools/machines > us.
http://mobile.eweek.com/mobile/htc-one-receives-lowest-ifixit-repair-score-to-date/
Sent from my HTCONE using xda premium
Click to expand...
Click to collapse
I would assume iFixit would have the right tools but meh
uh60james said:
I would assume iFixit would have the right tools but meh
Click to expand...
Click to collapse
/sigh.
I'll halfway attempt to break it down, but I doubt you'll understand.
There are people who break down how difficult it would be for the average consumer to do things such as repairs for these phones (hint:ifixit). The average consumer isn't gonna own all the tools/equipment or possess the knowledge/skill as a professional. This is true in probably everything you'll ever get repaired, otherwise mechanics have been ripping people off for years.
This phone scores as low as possible when it comes to repairs. It doesn't mean that professionals can't repair it. Ifixit isn't gonna breakdown how easy it is for HTC or other phone repair people, why the *@*! would anyone care about that? They are breaking it down for the not so skilled.
Rippley05 said:
/sigh.
I'll halfway attempt to break it down, but I doubt you'll understand.
There are people who break down how difficult it would be for the average consumer to do things such as repairs for these phones (hint:ifixit). The average consumer isn't gonna own all the tools/equipment or possess the knowledge/skill as a professional. This is true in probably everything you'll ever get repaired, otherwise mechanics have been ripping people off for years.
This phone scores as low as possible when it comes to repairs. It doesn't mean that professionals can't repair it. Ifixit isn't gonna breakdown how easy it is for HTC or other phone repair people, why the *@*! would anyone care about that? They are breaking it down for the not so skilled.
Click to expand...
Click to collapse
Ok di$& thanks for that wonderful bit of information.
uh60james said:
Ok di$& thanks for that wonderful bit of information.
Click to expand...
Click to collapse
You're welcome.
Sent from my HTCONE using xda premium
uh60james said:
I would assume iFixit would have the right tools but meh
Click to expand...
Click to collapse
Rippley05 said:
/sigh.
I'll halfway attempt to break it down, but I doubt you'll understand.
There are people who break down how difficult it would be for the average consumer to do things such as repairs for these phones (hint:ifixit). The average consumer isn't gonna own all the tools/equipment or possess the knowledge/skill as a professional. This is true in probably everything you'll ever get repaired, otherwise mechanics have been ripping people off for years.
This phone scores as low as possible when it comes to repairs. It doesn't mean that professionals can't repair it. Ifixit isn't gonna breakdown how easy it is for HTC or other phone repair people, why the *@*! would anyone care about that? They are breaking it down for the not so skilled.
Click to expand...
Click to collapse
haha pwnd!
I got my phone replaced once already as well, but Sprint said they DO NOT use refurbished phones as replacements until the phone has been released for 6 months.
But what was odd is that my replacement phone didn't come with a box, so I dialed ##786# and checked the "reconditioned status" which stated "none." I wonder if this replacement is not a refurb, then why did it come with no box?
jdizzle316 said:
I got my phone replaced once already as well, but Sprint said they DO NOT use refurbished phones as replacements until the phone has been released for 6 months.
But what was odd is that my replacement phone didn't come with a box, so I dialed ##786# and checked the "reconditioned status" which stated "none." I wonder if this replacement is not a refurb, then why did it come with no box?
Click to expand...
Click to collapse
Sprint doesn't handle it, Asurion does. They'll tell you it could be new or refurbished. It all depends on what they have. Both of mine came with a box, but that doesn't mean they're new.
I'm about to send ny second replacement back. The screen is just too yellow and dingy looking. It's a damn shame I have to file an insurance claim and pay a deductible on a month old phone.
Sent from my HTCONE using xda premium
To update, my 2nd refurb seemed nice enough. But after having it a couple days, I've noticed the screen colors are pretty blown out and definitely not like it should be. Colors are as funky as they can be, and the screen itself is way too bright. And for insult to injury, the phone is unable to connect to 4G LTE. So back to Sprint I go!
FlowingAway said:
To update, my 2nd refurb seemed nice enough. But after having it a couple days, I've noticed the screen colors are pretty blown out and definitely not like it should be. Colors are as funky as they can be, and the screen itself is way too bright. And for insult to injury, the phone is unable to connect to 4G LTE. So back to Sprint I go!
Click to expand...
Click to collapse
Its kinda sad to hear that although htc stepped up their game, sprints/asurions refurbs are still absolute sh!t
My kid dropped her phone and now the screen does this. Thank you in advance and merry Christmas!
Sent from my HTCONE using xda app-developers app
You need a new digitizer
Sent from my HTCONE using XDA Premium 4 mobile app
Are they expensive
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No set back like 10 bucks eBay but the aftermarket screens aren't as great as oem so ...sorry bud
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To try and replace that on your own would be nuts with this phone.
**edit** proof: http://www.ifixit.com/Teardown/HTC+One+Teardown/13494
You need a new LCD. You'll have to buy a combined LCD+digitizer. It'll run around $70-$80. Check phonepartsusa.com. Repair is going to be ridiculously hard, and don't attempt to do so if you lack the proper tools.
I do repairs professionally.
*edit*
Just noticed your pictures aren't even of a One. Good luck. Same thing still applies, however.
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K^ That. The digitizer is just the clear layer that registers touches, it doesn't actually display anything, that is solely the LCD panel of which yours is broke. While a digitizer is always cheap it's usually good practice to buy a combo just because of what a pain it is to replace JUST the digitizer.
But, that doesn't even matter because your screen is broke.and you need a new LCD. If you want to risk replacing it for this phone, God speed. It's notoriously impossible to tinker in.
EDIT: oohhh, you have an EVO 3D, Not a One, much easier to tinker in and I've actually done it a few times without issue but the screen might be more expensive since its a 3D panel. You'd be better off just replacing the phone then, honestly.
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dpwhitty11 said:
You need a new LCD. You'll have to buy a combined LCD+digitizer. It'll run around $70-$80. Check phonepartsusa.com. Repair is going to be ridiculously hard, and don't attempt to do so if you lack the proper tools.
I do repairs professionally.
*edit*
Just noticed your pictures aren't even of a One. Good luck. Same thing still applies, however.
Sent from my One using Tapatalk
Click to expand...
Click to collapse
Thank you. I was thinking the same thing. It's probably better to just get my kid a new phone.
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dpwhitty11 said:
You need a new LCD. You'll have to buy a combined LCD+digitizer. It'll run around $70-$80. Check phonepartsusa.com. Repair is going to be ridiculously hard, and don't attempt to do so if you lack the proper tools.
I do repairs professionally.
*edit*
Just noticed your pictures aren't even of a One. Good luck. Same thing still applies, however.
Sent from my One using Tapatalk
Click to expand...
Click to collapse
Was gonna say the same thing. I don't repair these professionally, but do it often for friends and co-workers. I'm having trouble figuring out what kind of device that is; It isn't a ONE, an EVO 4G LTE, or 1x, so I can't get you a price quote. But, I do know that these days, the screen assembly is one piece; it is possible to get a digitizer by itself, I suppose, but taking the device apart will be difficult enough without trying to remove the screen from the rest of the assembly. To me, it looks like an entire replacement is needed anyway. Long story short, probably be easier to get a new device, like the other guys said.....
Is that an EVO 3D? Oh god, the memories. I'm agreeing with others that it'd be easier to just get a new phone. However, if you really wanna try and replace it, this will be what you need.
BMP7777 said:
Was gonna say the same thing. I don't repair these professionally, but do it often for friends and co-workers. I'm having trouble figuring out what kind of device that is; It isn't a ONE, an EVO 4G LTE, or 1x, so I can't get you a price quote. But, I do know that these days, the screen assembly is one piece; it is possible to get a digitizer by itself, I suppose, but taking the device apart will be difficult enough without trying to remove the screen from the rest of the assembly. To me, it looks like an entire replacement is needed anyway. Long story short, probably be easier to get a new device, like the other guys said.....
Click to expand...
Click to collapse
Hmm maybe I will try and fix it. Thank you
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