I've always heard about this problem with htc and getting dust underneath their screens but I never thought it would happen to me on my first HTC phone.
Has anyone found any video tutorials or guide on how to take apart the Vivid?
Sent from my HTC Vivid
I had a similar experience...
Okay, here we go:
I noticed dust under my screen the day after I got it--definitely a defect. I finally had a chance to take it back to the corp. store where I got it last Saturday and spoke to a CSR. She obviously had no clue what to do, so she went and spoke to her manager, when she came back she explained that her manager told her that it was "just something that would happen over time" and that it was essentially "normal" to accumulate dust under the screen of a $500-$600 device...
I was surprised at a such an explanation and could see that she was nervous about then having to tell me that her manager was not willing to replace it because he didn't consider it a defect (since he considered it to be a "normal" thing) and that the best thing to do was to "just buy a case for it"... I didn't feel like arguing, so I ended up speaking to customer care, who was surprised by what the manager said, and called the store and basically told me that the manager explained the situation and I could exchange the phone for any other device, just not the same make and model... This was the point were I got pretty pissed off
I called HTC and spoke to a rep who said it definitely was not "normal" for this to happen... Well, I wanted to inform AT&T of this, so I tried customer care again and spoke to a very understanding lady that totally agreed with me about the issue--that, defect or not, I should be able to exchange the phone. She wasn't totally sure how to help so she connected me with tech support/warranty claims. The girl I spoke to in that department agreed with me to, saying that she had "never noticed an issue like this in any touchscreen device" that she ever owned. She was nice enough to call another corp. store in the area, because "obviously that manager you ran into today doesn't know what he's talking about", and worked out a replacement.
The moral of the story is, try and get that sucker replaced before busting it open and voiding the warranty. Tell them that you didn't shell out hundreds of dollars for dust under the screen... I really hope that helps!
TLDR: Noticed dust under screen day after purchase, took back to store, was denied replacement because manager considered dust under screen "normal occurrence over a period of time", called HTC and confirmed that this was NOT a "normal occurrence", called customer care back and ended up with a replacement via another corp. store. So try and get it replaced before busting it open and voiding the warranty..
Edit: I am aware that people have noticed dust under screens of other HTC devices over a period of time, but I still don't think that this should be considered "normal" as a way for a store manager to weasel his way out of replacing a week old phone..
After taking out the Vivid from my pocket, even more dust got under the screen.
Sent from my HTC Vivid™
Killer Bee said:
After taking out the Vivid from my pocket, even more dust got under the screen.
Sent from my HTC Vivid™
Click to expand...
Click to collapse
That really sounds like a defect to me...
I feel your pain. I had the same issue with the Inspire 4G with dust getting underneath the screen. It's like getting dust under the screen protector except you can't get it out. What I ended up doing is returning it within the 30 day period and purchased another one. That's when I started using a case with my Inspire and dust no longer gets in. It's kind of funny considering I'm using a case with my Vivid and Inspire not for protection (I'm VERY careful and never drop my phone) but for the fact that it keeps the crevices around the screen covered so that dust won't get in.
I'm primarily a Samsung device owner since I started using Android and never had this problem. I thought HTC was build quality king?
Sent from my HTC Vivid™
Killer Bee said:
I'm primarily a Samsung device owner since I started using Android and never had this problem. I thought HTC was build quality king?
Sent from my HTC Vivid™
Click to expand...
Click to collapse
Looks like they don't fuse their screens properly. If I get this problem when I get my Vivid, I'll return it instantly and get another one.
If it happens 3 times within the 30 days, I'll get the skyrocket.
Well I bought my phone off contract so I can't exactly return it. I'll just have to wait until someone makes a guide on how to disassemble the phone.
Killer Bee said:
I've always heard about this problem with htc and getting dust underneath their screens but I never thought it would happen to me on my first HTC phone.
Has anyone found any video tutorials or guide on how to take apart the Vivid?
Sent from my HTC Vivid
Click to expand...
Click to collapse
Don't take it apart, take it back and make them give you a new one.
Sent from my HTC PH39100
donharden2002 said:
Don't take it apart, take it back and make them give you a new one.
Sent from my HTC PH39100
Click to expand...
Click to collapse
+1. Even phones that are bought offcontract are still subject to the 30 day return window. That is what I was told from my corp. Store when I bought my Inspire offcontract at the end of Feb. It don't matter how you paid for it, if it has dust under the screen, you are within 30 days and you have the same right as someone who upgraded to the Vivid to get a replacement.
Sent from my HTC Inspire 4G using XDA app
ZeroRilix said:
+1. Even phones that are bought offcontract are still subject to the 30 day return window. That is what I was told from my corp. Store when I bought my Inspire offcontract at the end of Feb. It don't matter how you paid for it, if it has dust under the screen, you are within 30 days and you have the same right as someone who upgraded to the Vivid to get a replacement.
Sent from my HTC Inspire 4G using XDA app
Click to expand...
Click to collapse
Maybe he means that he got ot from craigslist or ebay or something.
Sent from my HTC PH39100 using Tapatalk
nohcho said:
Maybe he means that he got ot from craigslist or ebay or something.
Sent from my HTC PH39100 using Tapatalk
Click to expand...
Click to collapse
This.
Sent from my HTC Vivid™
Related
just bought a new htc one silver today for 500 quid and the handset is faulty it keeps vibrating even if the phone is off, im waiting for the battery to die, phoned up the technical team and i am furious i was in my work and it was vibrating all the way through,
so freaking angry right now
ive been loyal this far to htc and they are still ...
im going to try and exchange it tommorow if any phones4u have it in stock
Why the stress just get it replaced like multiple users including myself have done. Even if the store hasn't got it. They will most likely send you one.
Take the red pill dude
Sent from my HTC One using xda app-developers app
You make it sound like they purposely screwed you. Just the luck of the draw... If you've purchased a lot of HTC devices, you're bound to get a defective one eventually!
mox123 said:
just bought a new htc one silver today for 500 quid and the handset is faulty it keeps vibrating even if the phone is off, im waiting for the battery to die, phoned up the technical team and i am furious i was in my work and it was vibrating all the way through,
so freaking angry right now
ive been loyal this far to htc and they are still ...
im going to try and exchange it tommorow if any phones4u have it in stock
Click to expand...
Click to collapse
Cool down and get over yourself...
how are HTC ?? you're just in bad luck and got a faulty unit.... starting a tread just for this s.... is dumb
so paying 500 pound and getting a faulty phone is nothing to cry out about?
Get it replaced. Get over it.
your over reacting
Sent from my Nexus 4 using xda premium
What is the purpose of this thread? Doesn't really make you seem 'cool' or anything since the majority of people on this forum like HTC, and don't agree with you. This is what you may find in the early batches, why didn't you wait a few months ?
Get the device replaced.
Thread closed
Just got in my dev edition M7 earlier today (04-22-13).
Phone is very beautiful, well built and almost seem perfect until a few minutes ago whiles I was laying in bed playing around with it, when I notice the long light-bleed coming from the lower right corner.
I was like NOO this is not happening!!! After having waited for so long.
It is really annoying because of the length and brightness of the bleed.
Tomorrow I will definitely call up HTC or LetsTalk for a replacement.
See pics.
Hope no one else has had this major defect.
Link to the unit I got today ....
https://picasaweb.google.com/100693731613176583412/HTCOneM7_dev?authuser=0&feat=directlink
I also tried taking a video, but it didn't get captured so well. See link ...
https://www.dropbox.com/s/o2yo29038wm817d/2013-04-22%2023.49.29.mp4
Wow that's pretty bad. I am sure you will get a replacement. That really sucks though.
I am going to use this phone for a month before I unlock the bootloader. Just in case something happens and it's defective.
Sent from my HTC One using xda app-developers app
i just checked mine and i do not have any bleed. I also played the HD dark knight trailer and no bleed confirmed. *phew* ....
Did you drop it or bang it against something. In that last picture I can't tell if that's a smudge or a chip in the glass on the edge of the display in the area.
No. All I did was unbox the phone, took some photos of the phone to post online. Then I immediately put it inside a clear case. Next I went through the setup and only when I was passed that I noticed the light from the corner.
It was handled like a new born baby from the moment it came out from the box .
Sent from my HTC One using xda app-developers app
Def get it replaced that's not normal at all there should be no light bleed at all. What is your batch # build date? Should be like FA345 or like SH etc it's on the box that the unit came in on the bottom part.
jhonsok said:
Wow that's pretty bad. I am sure you will get a replacement. That really sucks though.
I am going to use this phone for a month before I unlock the bootloader. Just in case something happens and it's defective.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Boot loader is already unlocked. Check fastboot.
Not sure if what u mentioned is part of the serial number, but the one I got is : HT34GW915xxx
bhagiratha said:
Not sure if what u mentioned is part of the serial number, but the one I got is : HT34GW915484
Click to expand...
Click to collapse
Same batch as mine ! You just a bad one out of the bunch lol
Sent from my Nexus 7 using xda premium
bhagiratha said:
No. All I did was unbox the phone, took some photos of the phone to post online. Then I immediately put it inside a clear case. Next I went through the setup and only when I was passed that I noticed the light from the corner.
It was handled like a new born baby from the moment it came out from the box .
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
One of those photos looks like there is a chip on the lower right of the screen. I can't really make out what that is. picture 9 of 12
Honestly..this is what turns me away from htc... yes the design is amazing but at what cost? I dont know why everyone says it has good build quality...i bet htc will get millions of these back for repairs
Sent from my GT-I9300 using xda app-developers app
jboodram said:
Honestly..this is what turns me away from htc... yes the design is amazing but at what cost? I dont know why everyone says it has good build quality...i bet htc will get millions of these back for repairs
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
Time will tell; it looks like more and more people are complaining about case separation issues as they use them for a few days/weeks.
I'll tell you what I saw: a demo at a store that had been handled a lot (no scratches or dents, so probably not abused), but it looked like hell -- the case was coming apart all around the seams!!
HTC has compromised a lot of things in the last couple of years, and I think they have really compromised build quality now. It might look good brand new, but they don't seem to hold up under normal use like their earlier phones did.
We'll see.
Well I got a prepaid RMA from letstalk and it left this morning for Thursday delivery. Lets see how long the wait will be for a replacement to get out and if an RMA depends on preorders vs stock availability.
Sent from my C6502 using xda app-developers app
Wow thats pretty bad, keep us posted on what happens my man. . .
dobknobby said:
Wow thats pretty bad, keep us posted on what happens my man. . .
Click to expand...
Click to collapse
Will sure do once I get the replacement in.
bhagiratha said:
Will sure do once I get the replacement in.
Click to expand...
Click to collapse
I did a cross shipment this morning too. Did you get your shipping e-mail? I was told that they wouldn't know when they would ship mine out.
I don't know what a cross shipment is, but the phone was sent back to letstalk today. Process the RMA directly from their website. It's due for arrival on Thursday. Guess until then I wouldn't be hearing from them. But I will call once I know they receive the defective phone.
Just got off the phone with them after waiting over an hour, they made the shipping label yesterday and will be shipping overnight today. So I should have the replacement by tomorrow.
Called a few minutes ago and the lady said they would have to charge me again if they did a cross shipment. In any case there isn't any phones available until Friday she informed me.
Update: 04-26-2013
Was on a chat with rep from letstalk about my RMA, and was told the following ...
Candra: The exchange order will be processed after the rest of the preorders are being fulfilled once the phones are in stock.
Bernard: serious? that's not fair. I had my pre-order from the 6th ... now I must wait much longer because I received a defective phone?
Candra: We still have orders from the 5th that haven't been fulfilled. I do apologize but these orders do need to be processed first.
Well, from the looks of things, it seems like I might get my replacement in a few weeks!
I just noticed I can see PM up on the top right side of the screen and some notifications in the top left corner during full screen apps, especially with a full grey screen. I didn't see those a couple hours ago when I got it.
Did I seriously just burn in my screen already? Is this normal for a "new" One? Or should I be freaking out?
I did nothing out of the ordinary since I got it. Just rooted it, restored apps, put it on the charger for a bit. That's all.
I see 127 views and no replies. No one wants to touch this one lol! I'm taking it back to Sprint in the morning. I shouldn't be getting burn in less than 24 hours into using any phone, refurbished or not.
Sent from my HTCONE using Tapatalk 4 Beta
FlowingAway said:
I see 127 views and no replies. No one wants to touch this one lol! I'm taking it back to Sprint in the morning. I shouldn't be getting burn in less than 24 hours into using any phone, refurbished or not.
Sent from my HTCONE using Tapatalk 4 Beta
Click to expand...
Click to collapse
Yea,i agree,take it back and make them replace it,it should last longer than 24 hours,wether you flash it or not,im upgrading to this from the EVO 4G,in 2 months,but it will be a new one,hahaha,i just cant wait,so i can start to dev for the One now and maybe port over my 4 kornerz rom.
I would take it back as well.
Also, pay attention to the screen. In my One, the speakers busted (same as my OG Evo, Evo 3D and Hero. Htc makes ****ty speakers) I also have a dead pixel so I filed an insurance claim. Today I received the new One and the display is garbage. The whites look dingy and yellow like a cheaper version. It doesn't compare at all to my current One.
I'm gonna send it back and try my luck again =\
Rippley05 said:
I would take it back as well.
Also, pay attention to the screen. In my One, the speakers busted (same as my OG Evo, Evo 3D and Hero. Htc makes ****ty speakers) I also have a dead pixel so I filed an insurance claim. Today I received the new One and the display is garbage. The whites look dingy and yellow like a cheaper version. It doesn't compare at all to my current One.
I'm gonna send it back and try my luck again =\
Click to expand...
Click to collapse
I've owned 7 htc devices and never popped the speakers.
Are you using a volume enhancer or something?
Sent from my HTCONE using xda premium
gutrrob said:
I've owned 7 htc devices and never popped the speakers.
Are you using a volume enhancer or something?
Sent from my HTCONE using xda premium
Click to expand...
Click to collapse
Nope. You're lucky then because HTC speakers are cheap and it isn't just me who says so. Here is a quick google search but you can dig deeper and see for yourself. I never really cared because replacing the speaker was easy...but with the HTC One it is a repair nightmare.
https://www.google.com/#output=sear...34,d.eWU&fp=9745b774bca4f8d2&biw=1920&bih=993
Sprint will be sending me another refurbished one early next week. For the time being I'm rolling with my burned in screen but otherwise awesome one! The tech at sprint immediately saw it and was like yeah that's not right haha
Sent from my One using Tapatalk 4 Beta
FlowingAway said:
Sprint will be sending me another refurbished one early next week. For the time being I'm rolling with my burned in screen but otherwise awesome one! The tech at sprint immediately saw it and was like yeah that's not right haha
Sent from my One using Tapatalk 4 Beta
Click to expand...
Click to collapse
Asurion is gonna be sending me another one as well. I just hope the screen matches the one I have now. It is so much better than the replacement. I wish I could take pix and show you guys, it's annoying the things could be this drastically different.
Glad your issue is getting resolved! :good:
So apparently this thing isn't near impossible to repair if they are sending out refurbs as replacements.
uh60james said:
So apparently this thing isn't near impossible to repair if they are sending out refurbs as replacements.
Click to expand...
Click to collapse
So apparently people with the right tools/machines > us.
http://mobile.eweek.com/mobile/htc-one-receives-lowest-ifixit-repair-score-to-date/
Sent from my HTCONE using xda premium
Our of curiosity, where did you exactly find the HTC ONE online?
Rippley05 said:
So apparently people with the right tools/machines > us.
http://mobile.eweek.com/mobile/htc-one-receives-lowest-ifixit-repair-score-to-date/
Sent from my HTCONE using xda premium
Click to expand...
Click to collapse
I would assume iFixit would have the right tools but meh
uh60james said:
I would assume iFixit would have the right tools but meh
Click to expand...
Click to collapse
/sigh.
I'll halfway attempt to break it down, but I doubt you'll understand.
There are people who break down how difficult it would be for the average consumer to do things such as repairs for these phones (hint:ifixit). The average consumer isn't gonna own all the tools/equipment or possess the knowledge/skill as a professional. This is true in probably everything you'll ever get repaired, otherwise mechanics have been ripping people off for years.
This phone scores as low as possible when it comes to repairs. It doesn't mean that professionals can't repair it. Ifixit isn't gonna breakdown how easy it is for HTC or other phone repair people, why the *@*! would anyone care about that? They are breaking it down for the not so skilled.
Rippley05 said:
/sigh.
I'll halfway attempt to break it down, but I doubt you'll understand.
There are people who break down how difficult it would be for the average consumer to do things such as repairs for these phones (hint:ifixit). The average consumer isn't gonna own all the tools/equipment or possess the knowledge/skill as a professional. This is true in probably everything you'll ever get repaired, otherwise mechanics have been ripping people off for years.
This phone scores as low as possible when it comes to repairs. It doesn't mean that professionals can't repair it. Ifixit isn't gonna breakdown how easy it is for HTC or other phone repair people, why the *@*! would anyone care about that? They are breaking it down for the not so skilled.
Click to expand...
Click to collapse
Ok di$& thanks for that wonderful bit of information.
uh60james said:
Ok di$& thanks for that wonderful bit of information.
Click to expand...
Click to collapse
You're welcome.
Sent from my HTCONE using xda premium
uh60james said:
I would assume iFixit would have the right tools but meh
Click to expand...
Click to collapse
Rippley05 said:
/sigh.
I'll halfway attempt to break it down, but I doubt you'll understand.
There are people who break down how difficult it would be for the average consumer to do things such as repairs for these phones (hint:ifixit). The average consumer isn't gonna own all the tools/equipment or possess the knowledge/skill as a professional. This is true in probably everything you'll ever get repaired, otherwise mechanics have been ripping people off for years.
This phone scores as low as possible when it comes to repairs. It doesn't mean that professionals can't repair it. Ifixit isn't gonna breakdown how easy it is for HTC or other phone repair people, why the *@*! would anyone care about that? They are breaking it down for the not so skilled.
Click to expand...
Click to collapse
haha pwnd!
I got my phone replaced once already as well, but Sprint said they DO NOT use refurbished phones as replacements until the phone has been released for 6 months.
But what was odd is that my replacement phone didn't come with a box, so I dialed ##786# and checked the "reconditioned status" which stated "none." I wonder if this replacement is not a refurb, then why did it come with no box?
jdizzle316 said:
I got my phone replaced once already as well, but Sprint said they DO NOT use refurbished phones as replacements until the phone has been released for 6 months.
But what was odd is that my replacement phone didn't come with a box, so I dialed ##786# and checked the "reconditioned status" which stated "none." I wonder if this replacement is not a refurb, then why did it come with no box?
Click to expand...
Click to collapse
Sprint doesn't handle it, Asurion does. They'll tell you it could be new or refurbished. It all depends on what they have. Both of mine came with a box, but that doesn't mean they're new.
I'm about to send ny second replacement back. The screen is just too yellow and dingy looking. It's a damn shame I have to file an insurance claim and pay a deductible on a month old phone.
Sent from my HTCONE using xda premium
To update, my 2nd refurb seemed nice enough. But after having it a couple days, I've noticed the screen colors are pretty blown out and definitely not like it should be. Colors are as funky as they can be, and the screen itself is way too bright. And for insult to injury, the phone is unable to connect to 4G LTE. So back to Sprint I go!
FlowingAway said:
To update, my 2nd refurb seemed nice enough. But after having it a couple days, I've noticed the screen colors are pretty blown out and definitely not like it should be. Colors are as funky as they can be, and the screen itself is way too bright. And for insult to injury, the phone is unable to connect to 4G LTE. So back to Sprint I go!
Click to expand...
Click to collapse
Its kinda sad to hear that although htc stepped up their game, sprints/asurions refurbs are still absolute sh!t
So I ordered a silver HTC one. Got black. I know Amazon issue right. So I stuck it out until the end of the return widow. Because I didn't want to be with a phone over a color. So eventually I did the exchange. The new HTC one I got now has bleeding of the buttons backlight on the bottom right hand corner. Now Amazon does not want anything to do with the phone. So now I have no choice but to send it into HTC for a repair. I have to pay for shipping and be without a phone again for at least 2 weeks. Now the last time HTC has fixed something for me they forced me to buy a new phone! They had replaced the motherboard and did a "IMEI transfer" and the IMEI could never be activated. HTC said it wasn't in sprint database. Sprint said the phone was broken. Both of them didn't want anything to do with me. So although I know Im not getting a new mother board, I'm scared of sending this in. Not only that I don't want to pay for shipping and be without a phone. Just a little rant I guess. So I don't know what i'm going to do.
Dogie52 said:
So I ordered a silver HTC one. Got black. I know Amazon issue right. So I stuck it out until the end of the return widow. Because I didn't want to be with a phone over a color. So eventually I did the exchange. The new HTC one I got now has bleeding of the buttons backlight on the bottom right hand corner. Now Amazon does not want anything to do with the phone. So now I have no choice but to send it into HTC for a repair. I have to pay for shipping and be without a phone again for at least 2 weeks. Now the last time HTC has fixed something for me they forced me to buy a new phone! They had replaced the motherboard and did a "IMEI transfer" and the IMEI could never be activated. HTC said it wasn't in sprint database. Sprint said the phone was broken. Both of them didn't want anything to do with me. So although I know Im not getting a new mother board, I'm scared of sending this in. Not only that I don't want to pay for shipping and be without a phone. Just a little rant I guess. So I don't know what i'm going to do.
Click to expand...
Click to collapse
Don't send it in unless it is a major problem. I would have just stuck with the black that was fine except the color. When you exchange you never know what you might get. I don't know how bad the led bleed is, but ones I've seen are not so bad I would ever return one.
Good luck.
raptoro07 said:
Don't send it in unless it is a major problem. I would have just stuck with the black that was fine except the color. When you exchange you never know what you might get. I don't know how bad the led bleed is, but ones I've seen are not so bad I would ever return one.
Good luck.
Click to expand...
Click to collapse
Thanks
Yeah, I might wait a while. For how small it is. It's very annoying watching videos in darkness. I got to say though silver is much better than black. I had fingerprints all over the back. Like my evo lte :/ . Maybe when I go on vacation and activate my Note. I'll send it in though, only if they pay for shipping.
My screen bleeds, there are a bunch of white dots when the screen is on but black, I thought it was going to bother me a lot and wanted to exchange, but didn't, you'll probably get over it too, so don't sent it lol
Sent from my HTCONE using xda premium
raptoro07 said:
Don't send it in unless it is a major problem. I would have just stuck with the black that was fine except the color. When you exchange you never know what you might get. I don't know how bad the led bleed is, but ones I've seen are not so bad I would ever return one.
Good luck.
Click to expand...
Click to collapse
You must not be American. /jk
If you PAID money for your device, you are ENTITLED to a perfectly functioning, as advertised product. If HTC screws up, they will pay for shipping until they get it right (except the first time). So keep at it. Plus, why would you buy from amazon? The HTC website has it for a similar price, I'm sure.
Dogie52 said:
My phone has a bad screen/buttons/light, and it came this way, and no one will help me, so I have to go through HTC, which is not fun or cheap, or right.
Click to expand...
Click to collapse
Call sprint corporate number. Say that your local store is not treating you to the proper standards that you, as a Sprint customer expect and deserve. Let them know that you are paying insurance for the device, but that you have not broken nor damaged any part of the phone, that this is how the phone has come, and that many other users have had the SAME problems you are facing, and they have been treated with respect and diligence. Sprint is top-notch at customer support, but sometimes local stores are assholes. One 19 year old kid (no offense to 19 y/os) thought he could treat me like **** cuz his name tag said 'manager'. He said since my phone was rooted he could not and would not assist me with an Evo 4G LTE hardware issue. I kindly informed him that Sprint corporate policy dictates that a rooted phone must be treated as any other phone. It will also be subject to a stock software 'update'. He said: "I am the manager, and I don't want my store helping people that root their phones". Called corporate on his rude ass, where they linked me to said policy, so I could print it. I went the next day, with key parts highlighted for him... He thanked me [sarcastically] for my phone call, and said he now had to deal with his write-up. Oh and he handed me a new phone which was shipped next-day for me
Long story short, Sprint takes care of their customers... But there is always one guy or another that just wants to be an ass. Speak with someone at corporate, maybe ask for a supervisor when you they answer. Let them know that you are being wronged. You will be helped. Oh and don't forget to say you wanted silver.
My HTC One is clean, beautiful, and 0 flaws, no light leakage, no recessed buttons, no screen popping out. But fortunately this was just luck; it's my first One
sauprankul said:
You must not be American. /jk
If you PAID money for your device, you are ENTITLED to a perfectly functioning, as advertised product. If HTC screws up, they will pay for shipping until they get it right (except the first time). So keep at it. Plus, why would you buy from amazon? The HTC website has it for a similar price, I'm sure.
Click to expand...
Click to collapse
It was 150 at the time.
Tilde88 said:
Call sprint corporate number. Say that your local store is not treating you to the proper standards that you, as a Sprint customer expect and deserve. Let them know that you are paying insurance for the device, but that you have not broken nor damaged any part of the phone, that this is how the phone has come, and that many other users have had the SAME problems you are facing, and they have been treated with respect and diligence. Sprint is top-notch at customer support, but sometimes local stores are assholes. One 19 year old kid (no offense to 19 y/os) thought he could treat me like **** cuz his name tag said 'manager'. He said since my phone was rooted he could not and would not assist me with an Evo 4G LTE hardware issue. I kindly informed him that Sprint corporate policy dictates that a rooted phone must be treated as any other phone. It will also be subject to a stock software 'update'. He said: "I am the manager, and I don't want my store helping people that root their phones". Called corporate on his rude ass, where they linked me to said policy, so I could print it. I went the next day, with key parts highlighted for him... He thanked me [sarcastically] for my phone call, and said he now had to deal with his write-up. Oh and he handed me a new phone which was shipped next-day for me
Long story short, Sprint takes care of their customers... But there is always one guy or another that just wants to be an ass. Speak with someone at corporate, maybe ask for a supervisor when you they answer. Let them know that you are being wronged. You will be helped. Oh and don't forget to say you wanted silver.
My HTC One is clean, beautiful, and 0 flaws, no light leakage, no recessed buttons, no screen popping out. But fortunately this was just luck; it's my first One
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Well I think I made progress They said they are "escalating" it. It wasn't fun or easy. But they are much nicer.
Dogie52 said:
Well I think I made progress They said they are "escalating" it. It wasn't fun or easy. But they are much nicer.
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Good luck! No one should have to suffer through build quality issues. Point period.
@Dogie52
So what was the outcome?
Thisis why I won't order my phone's through a third party online. I will order online but only from places I can physically return them to like sprint online or bestbuy online. Most times my phone's r fine but if I do have a problem I don't want to go through the waiting process.
Sent from my HTCONE using xda app-developers app
Tilde88 said:
@Dogie52
So what was the outcome?
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I couldn't thank you enough man. Sprint corporate was very nice they out of question sent me a HTC one. Thanks again! Oh and sorry for a long wait im in the process of moving and im without a computer
Dogie52 said:
I couldn't thank you enough man. Sprint corporate was very nice they out of question sent me a HTC one. Thanks again! Oh and sorry for a long wait im in the process of moving and im without a computer
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glad it got sorted out. I love Sprint
Those of you experiencing issues with the screen display being garbled, it finally became listed as a known issue for Sprint. This is good for those of you having it! You should be able to get into a store and get the phone replaced for free even without insurence. It will say in the "known issues" area for techs to waive the exchange fee if thats the reason its being replaced.
I had the issue and the reps said it's a known issue. Seems to be related to a certain batch of phones and the latest update. They tried replacing the screen first and it didn't fix it then he went to the spring employee forum and then he seen its a widespread issue and they replaced my phone for me. Hope this helps
Sent from my LGLS991 using Tapatalk
I just started to notice this today in some apps where the screen will split in two then have just snow in certain portions. Is that what you all are seeing?
wilsonch1551 said:
I just started to notice this today in some apps where the screen will split in two then have just snow in certain portions. Is that what you all are seeing?
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Yes. That is the exact issue. I did a factory reset on mine. I dont have the issue as much. Only when it gets warm. But i am going to get it replaced
Sent from my LGLS991 using xda premium
Yeah, where it it displays Snow on half the screen. We just got an offical email about it today to say that its now listed as a "known issue" for the device with an exchange waiver. So hopefully any of you with the issue can go in and get it fixed. You should be able to do so even without insurence. If they argue you that you need to pay tell them to check the site...it will say "waive fee"
I haven't gotton the chance to check since I've been off today.
Thank you for this I had to argue with the Sprint Tech support last night about this and they came up with a deal to pay my insurance for a month to swap the phone out and are sending me a new one. I reset my phone as well and haven't messed with the DPI and I have even heated it up a few times and don't seem to have the issue. I also quite running Google Now launcher and don't seem to have any problems today. Odd. Almost feel like it don't need to swap the phone but maybe I'll do the Xposed mod on this one as a test and still swap it when the other one comes....
Well it looks like they went back on the known issue and won't replace for free till LG admits its an issue. I replaced out a screen and the issue persisted for a person. Makes me wonder if it's motherboard issue. I'll keep you guys posted once it becomes official.
Sent from my LG-D800 using XDA Free mobile app
soulysephiroth said:
Well it looks like they went back on the known issue and won't replace for free till LG admits its an issue. I replaced out a screen and the issue persisted for a person. Makes me wonder if it's motherboard issue. I'll keep you guys posted once it becomes official.
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Are there any current known issues that they will replace the phone? I am having random reboots which is very infuriating. However, I was stupid and bought from Best Buy so I am not even sure a Sprint store could help me as they can't even activate my old phone! I have to go into Best Buy for them... I don't think I am technically a Sprint customer anymore but a Best Buy one with this weird plan they got me on that "saved" me money. $5 a month is not worth it for all this craziness I am now gong through!
Anyway, sorry to hijack this thread but I don't know if the screen issue relates to the random reboots people have been having but it seems that the first batch may have faulty CPUs according to another post. I really don't want to claim insurance because I want to be positive I don't get another phone that is the bad batch. I heard LG have been sending some people new phones so maybe I will try to go that route as the likely hood of them still having stock from the bad batch is less likely then Sprint or Best Buy.
This is the worst electronics purchase I have ever made!
It's not a listed known issue so sprint won't replace it unless you have TEP. If you do just take into a repair center and have then do all their tech crap and once they see its still rebooting randomly theyll replace it. My ATT one never did any of these stuff that sprint ones seems to be having issues with.. Makes me wonder about model numbers lol
Sent from my LG-D800 using XDA Free mobile app
Update
wilsonch1551 said:
Thank you for this I had to argue with the Sprint Tech support last night about this and they came up with a deal to pay my insurance for a month to swap the phone out and are sending me a new one. I reset my phone as well and haven't messed with the DPI and I have even heated it up a few times and don't seem to have the issue. I also quite running Google Now launcher and don't seem to have any problems today. Odd. Almost feel like it don't need to swap the phone but maybe I'll do the Xposed mod on this one as a test and still swap it when the other one comes....
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So it started again this weekend and I think it is tied to the phone being hot. If I am running intense video play back or high graphics games it will happen. I have left everything stock just to test it out and it has returned. As long as the phone is cool then it doesn't happen but the minute it starts to warm up from prolonged screen use then the problem returns. FYI.... Hopefully the new one gets here today and doesn't have the same problem.
Newest Update. I have been discussing this issue on Facebook on the Sprint page because they don't seem to understand the difference between "Warranty" and "Insurance". They are seeing it my way but does bring to light the BS they are shoveling that you have to buy insurance on your devices for things that should be covered by a Warranty. They need to review their policies on this and make things easier on folks who have defective merchandise and aren't just clumsy with phones.
http://answers.google.com/answers/threadview/id/440497.html
Oh so now I am told that the LG G4 from Sprint is on back order.....
soulysephiroth said:
Well it looks like they went back on the known issue and won't replace for free till LG admits its an issue. I replaced out a screen and the issue persisted for a person. Makes me wonder if it's motherboard issue. I'll keep you guys posted once it becomes official.
Sent from my LG-D800 using XDA Free mobile app
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Wait I thought EVERYONE was having this issue. If you get the patch of visual "snow" on your screen occasionally, you're saying the phone should be replaced completely?
My phone also gets REALLY hot sometimes. Pretty annoying. Obviously tanks the battery
send device into LG
I had the same issue where the screen would get garbled, show different colors (pink/purple/blue/green etc..) all screwed up. The camera app would crash when I would constantly switch from front facing to rear facing camera. My device got really slow had to reset/reformat it a few times. I thought it was due to rooting it or whatnot. I don't think that was it. I think it was a bad batch. I sent it in to LG two weeks ago and got it back today. Their message back on the paper was replaced flash/memory.
They actually sent me a completely new device. I think the touch screen issues are gone as well as the original issue. This feels like a brand new device not part of a bad batch. I'm glad I sent it in. You should do the same. It's probably part of the same problem posted in this thread. I'm a happy camper now.
Warranty is covered by LG. Thus you go to LG after 14 days you need insurance to get sprint to replace it normally. There's no issue that's just how it works and the termology backs it.
Devices get it everyone in a while, the thing is when half the screen us garbled and it happens frequently
Sent from my LG-D800 using XDA Free mobile app
Difference between Warranty and Insurance
soulysephiroth said:
Warranty is covered by LG. Thus you go to LG after 14 days you need insurance to get sprint to replace it normally. There's no issue that's just how it works and the termology backs it.
Devices get it everyone in a while, the thing is when half the screen us garbled and it happens frequently
Sent from my LG-D800 using XDA Free mobile app
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The issue I have is that I shouldn't have to pay insurance for a company to warranty something they sold me. If I didn't break the device then they should be the one to handle it for me with the manufacturer that they represent. I shouldn't have to go back to the manufacturer because they didn't sell me the device. If I had dunked it or broken it I agree I should have to pay out of pocket but that's not what happened.
This answer explains it and since I am already paying Sprint for cell service I shouldn't have to be inconvenienced as the customer to get a warranty item taken care of.
http://answers.google.com/answers/threadview/id/440497.html
A Google answers thread isn't policy. Sprint guaranteed the phone to work in the first 14 as per policy. The warranty you're claiming is a manufacturing one, not sprints warranty. It's lgs warranty for a year.
Sent from my LG-D800 using XDA Free mobile app
Here's a straight answer to your issue with warranty vs insurance.
THE WARRANTY IS THROUGH LG. They are the only ones who guarantee the phone to work for a year.
Sprint Asurion insurance: Will cover your phone for 2 repairs/replacements for free in a year, after that 25 dollars a repair or replacement, and if you have a lost, stolen, water damaged, or cracked display over an inch will be a deductible.
If you don't have TEP, then after 14 days Sprint will not cover replacements for your device UNLESS its a KNOWN ISSUE. As of right now, Sprint doesn't have anything officially listed as known issue till LG admits they have a problem and work out a deal with sprint to pay for the replacements.
You're arguing that Sprint has to honor LG's warranty, which is simple not the case. If that was the case Sprint wouldn't offer insurance at all.
I appreciate your take on things and having been with other more expensive carriers the question of insurance is a matter of perspective. With At&t within the first year they will just swap the phone out. Now this may be because they charge you more for their service and as they see it they would rather reduce the hassle and take care of the device with the manufacturer. With Sprint they have chosen to try and compete on a price model that requires that they charge for insurance as they don't have the money built into the plans to cover these sorts of issues. They may never admit that openly but in seeing how the two companies have addressed similar issues that would be the appearance of it.
Either way I now know that if it want to have anything close to the device coverage I had with At&t then I have to pay for Sprint "Insurance" so be it.
I am having the vertical split screen issue as well...it's just started happening and I am up to 1 month of ownership. Where is the best place to go to inquire about an LG warranty replacement?