Related
/rant
First of all, let me say that I really envy the American HTC users who seem extremely satisfied with HTC on that side of the globe. Unfortunately, it seems that even after owning HTC phones for the last 4 years, I havent learnt my lesson that HTC Singapore is truly incapable.
My nexus one started developing an erratic screen and it was to the point where i couldnt even type a message properly without having to power cycle the device to set the screen straight. I called them on the 11th of Aug to send it in (they pick up the devices here from you, so a little kudos there), however, they were unable to supply me a loaner. They said if i sent it for repair in 2 weeks, they would be able to help me out, so I waited. On the 23rd, I called them to check, and lo and behold, the service rep says they have no loaner phones at all, and will not be able to help. I figure what the heck, time to dust off the old winmo touch pro and just send the nexus one in ... the tech promises me a 3-5day turn around. 1 week later I call them up, and the tech tells me they had a problem sourcing screens, and would need to hold on to my phone "indefinitely" ... I asked him if he was off his rocker and since I had work to attend to, I left it at that. I fired off an email at night to their customer service email address, and get a reply that it will be taken care off. Literally the next day, I get an email saying my phone is ready, and it will be couriered to me the next day. I was impressed. Needless to say, when i received my phone yesterday, I was in for a rude shock... (point to note: when I sent in my phone, even the courier remarked that my phone didnt have a single scratch anywhere on it) they had sent me the phone with the screen protector half peeled off (they didnt even have the decency to replace it since they ripped it off, but i figured since they replaced the screen, it was worth it) .. i look around the phone, and there's now a scratch right next to volume rocker. Since it was the same courier who picked up the phone, he told me to send them an email, since he himself recalled there were no scratches ... I told myself for a 6mth old phone, I could live with the scratch .. I power cycle the phone and ...
the bloody screen was still erratic! they had simple reset my phone to factory (which i had already tried, in order to get rid of the problem) and sent it back to me (since i recalled that they said they didnt have the screen in stock anyway) ... so now i am, more than a week with the phone in their hands, and nothing to show for it except a scratched nexus one with a peeling screen protector. to add insult to injury, i contacted them and was told someone would call to rectify the situation ... which obviously no one has now ...
it really sucks because i really enjoy this phone ... i bought 2 - one for the girlfriend and one for myself, and hers works perfectly fine, so i know my screen's just nuts ... now the hard part is getting the "fantastic" guys over @ HTC to fix it again, since they still said they have no loaners at all ... *sigh*
Has anyone ever had any good experiences with HTC Singapore??
if you made it this far, thanks .. i had to rant somewhere .. ><
Mighty long mail. Htc probably lost you somewhere.
Sent from my Nexus One using XDA App
Sad that the only obviously singaporean post is..... A typical complaint mail.
Sent from my Nexus One using XDA App
I feel your pain. I've had utterly horrible encounters with HTC Singapore as well. Not just me but a buddy of mine too. We should start a FB group saying what we really think about their support. Maybe that might generate enough negative publicity for them to fire their staff and do a 180.
Best we can do is just not buy their products. I'm already telling my friends to get samsung or motorola phones from now on.
Your sarcy post title doesn't work.
cymru said:
Your sarcy post title doesn't work.
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sorry, but after dealing with htc, i figured "sarcy" would work better than direct. oh well, i guess it was a fail. cant really blame a guy for trying though.
Ha no you did okay. Does seem like they messed you around pretty good though :-(
caysman said:
Sad that the only obviously singaporean post is..... A typical complaint mail.
Sent from my Nexus One using XDA App
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Click to collapse
let me be straightforward with you caysman - i have no qualms rewarding when service is met or exceeded ... i believe i may be one of the few singaporeans who tips everywhere he goes. whether its a kopitiam, starbucks or your neighbourhood restaurant. i have no problem throwing down $10 for a $50 meal if i enjoyed the service. likewise with the attitude ... i sent caltex a letter commending the guy who pumps gas at my regular station because he always went out of his way to be polite (and if you would like to see the letter, by all means, ask). not every singaporean only complains ... i spent a good sum on an exotic supercar .. the service is immaculate, even though the warranty's been up for more than 3 years. the dealer cares enough about his customers that he will wake up at 5am to attend to a customer's problem if he has to. is it so much to ask that if i buy the top of the line htc cellphone, that they honor their warranty at the least? all i asked was for a functioning screen, i did not root the phone or do anything crazy with it - all it has to do is work fine. i didnt complain till it came back to me in the same condition that i sent it in.
so while your outlook on singaporeans may be pretty poor for reasons unknown to me, it wouldnt be fair to generalize.
Boastful singaporean, where is your grace?
Acting like god, rewarding when you see fit? The arrogance off it all just as you buy your first lambo (novelty still there to boast about it huh?)
Sent from my Nexus One using XDA App
Oops you probably have a red ferrari, not a lambo. Pendants usually go for Fs. Enough money to buy the perfect life not knowing that with todays technology,' good enough' is the secret to true happiness.
And u bought the nexus one not for its technology but for its exclusivity. Most of your dumb potters have iphones.
And some in my posts lie the nugget of truth describing the cancer in the world's second richest country.
Sent from my Nexus One using XDA App
caysman said:
Oops you probably have a red ferrari, not a lambo. Pendants usually go for Fs. Enough money to buy the perfect life not knowing that with todays technology,' good enough' is the secret to true happiness.
And u bought the nexus one not for its technology but for its exclusivity. Most of your dumb potters have iphones.
And some in my posts lie the nugget of truth describing the cancer in the world's second richest country.
Sent from my Nexus One using XDA App
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well, its painfully obvious now to me ... with you, "cannot win" ... since you have to be right about everything and have your own ideas set in stone - you are welcome to them. but please dont force your ideas of what others would like to do / purchase with their own money. do what you like with your money and perceive everything as you will, but being bitter about it and telling people off because they worked hard to buy certain things just goes to show what kind of person you truly are. if you have any more "useful" nuggets of information, feel free to pm me and spare everyone else your posts. i have no problem debating this matter with you but if you are unable to contribute to the thread, please stop making it go off topic.
caysman said:
Boastful singaporean, where is your grace?
Acting like god, rewarding when you see fit? The arrogance off it all just as you buy your first lambo (novelty still there to boast about it huh?)
Sent from my Nexus One using XDA App
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wow, so much hate for singaporean. Did one of them kill your relatives or something? lol
@mokurex I am very familar with the Singaporean people.
@xevilutionx off topic? How did EXOTIC SUPERCARS get into the thread
[all other crap by me deleted. I don't want to fight anymore]
@mokurex: well caysman is probably singaporean / living in singapore, not sure what his game is but oh well.
@caysman: its called an example, since you allowed yourself the opportunity to generalize an entire country / populace based on your beliefs.
again, as you pointed out, no point to argue since you have your ideas and i have mine. think of me as you wish, since its obvious i have nothing i can say that would change your mentality.
@bullyfrog: while the idea of a fb group sounds good, the problem is that HTC may be outsourcing its repair services here... hence the differentiation in levels of service between usa and singapore, for example.
@x You take part in that pathetic singaporean thread at ferrarichat?
Sent from my Nexus One using XDA App
again, you're off topic, but i'll humor you. never posted there before, never will. you're more than welcome to check ip addresses if you have the time. i also don't have a customized "vanity" plate (since you have a 1 track mind, im pretty sure you've already assumed this), i just took whatever random number that was issued.
again, its obvious you are bitter about something. stop going off topic, use the PM function if you really have so many burning questions you wish to interrogate me about. stop bringing your political bs here, or move it along to some political thread. jesus christ.
I've always heard about this problem with htc and getting dust underneath their screens but I never thought it would happen to me on my first HTC phone.
Has anyone found any video tutorials or guide on how to take apart the Vivid?
Sent from my HTC Vivid
I had a similar experience...
Okay, here we go:
I noticed dust under my screen the day after I got it--definitely a defect. I finally had a chance to take it back to the corp. store where I got it last Saturday and spoke to a CSR. She obviously had no clue what to do, so she went and spoke to her manager, when she came back she explained that her manager told her that it was "just something that would happen over time" and that it was essentially "normal" to accumulate dust under the screen of a $500-$600 device...
I was surprised at a such an explanation and could see that she was nervous about then having to tell me that her manager was not willing to replace it because he didn't consider it a defect (since he considered it to be a "normal" thing) and that the best thing to do was to "just buy a case for it"... I didn't feel like arguing, so I ended up speaking to customer care, who was surprised by what the manager said, and called the store and basically told me that the manager explained the situation and I could exchange the phone for any other device, just not the same make and model... This was the point were I got pretty pissed off
I called HTC and spoke to a rep who said it definitely was not "normal" for this to happen... Well, I wanted to inform AT&T of this, so I tried customer care again and spoke to a very understanding lady that totally agreed with me about the issue--that, defect or not, I should be able to exchange the phone. She wasn't totally sure how to help so she connected me with tech support/warranty claims. The girl I spoke to in that department agreed with me to, saying that she had "never noticed an issue like this in any touchscreen device" that she ever owned. She was nice enough to call another corp. store in the area, because "obviously that manager you ran into today doesn't know what he's talking about", and worked out a replacement.
The moral of the story is, try and get that sucker replaced before busting it open and voiding the warranty. Tell them that you didn't shell out hundreds of dollars for dust under the screen... I really hope that helps!
TLDR: Noticed dust under screen day after purchase, took back to store, was denied replacement because manager considered dust under screen "normal occurrence over a period of time", called HTC and confirmed that this was NOT a "normal occurrence", called customer care back and ended up with a replacement via another corp. store. So try and get it replaced before busting it open and voiding the warranty..
Edit: I am aware that people have noticed dust under screens of other HTC devices over a period of time, but I still don't think that this should be considered "normal" as a way for a store manager to weasel his way out of replacing a week old phone..
After taking out the Vivid from my pocket, even more dust got under the screen.
Sent from my HTC Vivid™
Killer Bee said:
After taking out the Vivid from my pocket, even more dust got under the screen.
Sent from my HTC Vivid™
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That really sounds like a defect to me...
I feel your pain. I had the same issue with the Inspire 4G with dust getting underneath the screen. It's like getting dust under the screen protector except you can't get it out. What I ended up doing is returning it within the 30 day period and purchased another one. That's when I started using a case with my Inspire and dust no longer gets in. It's kind of funny considering I'm using a case with my Vivid and Inspire not for protection (I'm VERY careful and never drop my phone) but for the fact that it keeps the crevices around the screen covered so that dust won't get in.
I'm primarily a Samsung device owner since I started using Android and never had this problem. I thought HTC was build quality king?
Sent from my HTC Vivid™
Killer Bee said:
I'm primarily a Samsung device owner since I started using Android and never had this problem. I thought HTC was build quality king?
Sent from my HTC Vivid™
Click to expand...
Click to collapse
Looks like they don't fuse their screens properly. If I get this problem when I get my Vivid, I'll return it instantly and get another one.
If it happens 3 times within the 30 days, I'll get the skyrocket.
Well I bought my phone off contract so I can't exactly return it. I'll just have to wait until someone makes a guide on how to disassemble the phone.
Killer Bee said:
I've always heard about this problem with htc and getting dust underneath their screens but I never thought it would happen to me on my first HTC phone.
Has anyone found any video tutorials or guide on how to take apart the Vivid?
Sent from my HTC Vivid
Click to expand...
Click to collapse
Don't take it apart, take it back and make them give you a new one.
Sent from my HTC PH39100
donharden2002 said:
Don't take it apart, take it back and make them give you a new one.
Sent from my HTC PH39100
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Click to collapse
+1. Even phones that are bought offcontract are still subject to the 30 day return window. That is what I was told from my corp. Store when I bought my Inspire offcontract at the end of Feb. It don't matter how you paid for it, if it has dust under the screen, you are within 30 days and you have the same right as someone who upgraded to the Vivid to get a replacement.
Sent from my HTC Inspire 4G using XDA app
ZeroRilix said:
+1. Even phones that are bought offcontract are still subject to the 30 day return window. That is what I was told from my corp. Store when I bought my Inspire offcontract at the end of Feb. It don't matter how you paid for it, if it has dust under the screen, you are within 30 days and you have the same right as someone who upgraded to the Vivid to get a replacement.
Sent from my HTC Inspire 4G using XDA app
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Click to collapse
Maybe he means that he got ot from craigslist or ebay or something.
Sent from my HTC PH39100 using Tapatalk
nohcho said:
Maybe he means that he got ot from craigslist or ebay or something.
Sent from my HTC PH39100 using Tapatalk
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Click to collapse
This.
Sent from my HTC Vivid™
So mine HTC Evo 3D was picked for warranty today by HTC. I needed make the choose, or live with an dust part under mine screen or not have mine new HTC Evo 3D for about 1 a 2 weeks.
The dust part.
So I made choose to let them fix the problem and now I have rehab, I can't check the time unless there is somewhere a clock, I can't check or answer mine mail dure breaks on work and I'm not reachable until the phone returns.
I guess many off you also miss your smartphone if its gone for warranty and it feels like rehab.
If it helps....find a iPhone and smash and burn it.....might get your mind off things bud :/
Sent from my SPH-D710 using xda premium
Lol no the iPhone I would in fact accept as temporary smartphone while mine phone is away for warranty.
But when the store where I bought it wanted to turn it for warranty and give me a temporary phone, I said no, but now I did it directly via HTC and don't have a temporary phone, but I think doing direct via HTC is faster as via the store would be slower.
They would send it to HTC to, but it would probably take longer for me to get it back as it goes via the store.
I understand what you are going through. I am addicted as well and I don´t know what I would do without it, even if it was for a few days. I have a friend that works in a drug-rehab clinic, and he told me that many people can deal with drug whitdrawal but they keep on desperately asking for their smartphone!!!
That video must be fake ha.
It's The Onion. Satire.
ScubaSteev said:
If it helps....find a iPhone and smash and burn it.....might get your mind off things bud :/
Sent from my SPH-D710 using xda premium
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Click to collapse
why would you do that?
--sent from my glacier.
It has been wensday since I'm having smartphone rehab. I got the following symptoms: I don't have any grasp off time right now, because the smartphone is also mine clock and to make it even worse there is not even one clock on mine new temporary workplace.
Further more I'm not able to set alarms myself, mine smartphone is also mine alarm clock and I'm not able to listing to music on the go and ofcourse I can't check mine mail during the workday.
And I'm not reachable.
Dude I just went to the store and forgot my phone and almost had a panic attack so I feel your pain lol
Sent from my YP-G70 using xda premium
I just noticed I can see PM up on the top right side of the screen and some notifications in the top left corner during full screen apps, especially with a full grey screen. I didn't see those a couple hours ago when I got it.
Did I seriously just burn in my screen already? Is this normal for a "new" One? Or should I be freaking out?
I did nothing out of the ordinary since I got it. Just rooted it, restored apps, put it on the charger for a bit. That's all.
I see 127 views and no replies. No one wants to touch this one lol! I'm taking it back to Sprint in the morning. I shouldn't be getting burn in less than 24 hours into using any phone, refurbished or not.
Sent from my HTCONE using Tapatalk 4 Beta
FlowingAway said:
I see 127 views and no replies. No one wants to touch this one lol! I'm taking it back to Sprint in the morning. I shouldn't be getting burn in less than 24 hours into using any phone, refurbished or not.
Sent from my HTCONE using Tapatalk 4 Beta
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Click to collapse
Yea,i agree,take it back and make them replace it,it should last longer than 24 hours,wether you flash it or not,im upgrading to this from the EVO 4G,in 2 months,but it will be a new one,hahaha,i just cant wait,so i can start to dev for the One now and maybe port over my 4 kornerz rom.
I would take it back as well.
Also, pay attention to the screen. In my One, the speakers busted (same as my OG Evo, Evo 3D and Hero. Htc makes ****ty speakers) I also have a dead pixel so I filed an insurance claim. Today I received the new One and the display is garbage. The whites look dingy and yellow like a cheaper version. It doesn't compare at all to my current One.
I'm gonna send it back and try my luck again =\
Rippley05 said:
I would take it back as well.
Also, pay attention to the screen. In my One, the speakers busted (same as my OG Evo, Evo 3D and Hero. Htc makes ****ty speakers) I also have a dead pixel so I filed an insurance claim. Today I received the new One and the display is garbage. The whites look dingy and yellow like a cheaper version. It doesn't compare at all to my current One.
I'm gonna send it back and try my luck again =\
Click to expand...
Click to collapse
I've owned 7 htc devices and never popped the speakers.
Are you using a volume enhancer or something?
Sent from my HTCONE using xda premium
gutrrob said:
I've owned 7 htc devices and never popped the speakers.
Are you using a volume enhancer or something?
Sent from my HTCONE using xda premium
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Click to collapse
Nope. You're lucky then because HTC speakers are cheap and it isn't just me who says so. Here is a quick google search but you can dig deeper and see for yourself. I never really cared because replacing the speaker was easy...but with the HTC One it is a repair nightmare.
https://www.google.com/#output=sear...34,d.eWU&fp=9745b774bca4f8d2&biw=1920&bih=993
Sprint will be sending me another refurbished one early next week. For the time being I'm rolling with my burned in screen but otherwise awesome one! The tech at sprint immediately saw it and was like yeah that's not right haha
Sent from my One using Tapatalk 4 Beta
FlowingAway said:
Sprint will be sending me another refurbished one early next week. For the time being I'm rolling with my burned in screen but otherwise awesome one! The tech at sprint immediately saw it and was like yeah that's not right haha
Sent from my One using Tapatalk 4 Beta
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Click to collapse
Asurion is gonna be sending me another one as well. I just hope the screen matches the one I have now. It is so much better than the replacement. I wish I could take pix and show you guys, it's annoying the things could be this drastically different.
Glad your issue is getting resolved! :good:
So apparently this thing isn't near impossible to repair if they are sending out refurbs as replacements.
uh60james said:
So apparently this thing isn't near impossible to repair if they are sending out refurbs as replacements.
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Click to collapse
So apparently people with the right tools/machines > us.
http://mobile.eweek.com/mobile/htc-one-receives-lowest-ifixit-repair-score-to-date/
Sent from my HTCONE using xda premium
Our of curiosity, where did you exactly find the HTC ONE online?
Rippley05 said:
So apparently people with the right tools/machines > us.
http://mobile.eweek.com/mobile/htc-one-receives-lowest-ifixit-repair-score-to-date/
Sent from my HTCONE using xda premium
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I would assume iFixit would have the right tools but meh
uh60james said:
I would assume iFixit would have the right tools but meh
Click to expand...
Click to collapse
/sigh.
I'll halfway attempt to break it down, but I doubt you'll understand.
There are people who break down how difficult it would be for the average consumer to do things such as repairs for these phones (hint:ifixit). The average consumer isn't gonna own all the tools/equipment or possess the knowledge/skill as a professional. This is true in probably everything you'll ever get repaired, otherwise mechanics have been ripping people off for years.
This phone scores as low as possible when it comes to repairs. It doesn't mean that professionals can't repair it. Ifixit isn't gonna breakdown how easy it is for HTC or other phone repair people, why the *@*! would anyone care about that? They are breaking it down for the not so skilled.
Rippley05 said:
/sigh.
I'll halfway attempt to break it down, but I doubt you'll understand.
There are people who break down how difficult it would be for the average consumer to do things such as repairs for these phones (hint:ifixit). The average consumer isn't gonna own all the tools/equipment or possess the knowledge/skill as a professional. This is true in probably everything you'll ever get repaired, otherwise mechanics have been ripping people off for years.
This phone scores as low as possible when it comes to repairs. It doesn't mean that professionals can't repair it. Ifixit isn't gonna breakdown how easy it is for HTC or other phone repair people, why the *@*! would anyone care about that? They are breaking it down for the not so skilled.
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Click to collapse
Ok di$& thanks for that wonderful bit of information.
uh60james said:
Ok di$& thanks for that wonderful bit of information.
Click to expand...
Click to collapse
You're welcome.
Sent from my HTCONE using xda premium
uh60james said:
I would assume iFixit would have the right tools but meh
Click to expand...
Click to collapse
Rippley05 said:
/sigh.
I'll halfway attempt to break it down, but I doubt you'll understand.
There are people who break down how difficult it would be for the average consumer to do things such as repairs for these phones (hint:ifixit). The average consumer isn't gonna own all the tools/equipment or possess the knowledge/skill as a professional. This is true in probably everything you'll ever get repaired, otherwise mechanics have been ripping people off for years.
This phone scores as low as possible when it comes to repairs. It doesn't mean that professionals can't repair it. Ifixit isn't gonna breakdown how easy it is for HTC or other phone repair people, why the *@*! would anyone care about that? They are breaking it down for the not so skilled.
Click to expand...
Click to collapse
haha pwnd!
I got my phone replaced once already as well, but Sprint said they DO NOT use refurbished phones as replacements until the phone has been released for 6 months.
But what was odd is that my replacement phone didn't come with a box, so I dialed ##786# and checked the "reconditioned status" which stated "none." I wonder if this replacement is not a refurb, then why did it come with no box?
jdizzle316 said:
I got my phone replaced once already as well, but Sprint said they DO NOT use refurbished phones as replacements until the phone has been released for 6 months.
But what was odd is that my replacement phone didn't come with a box, so I dialed ##786# and checked the "reconditioned status" which stated "none." I wonder if this replacement is not a refurb, then why did it come with no box?
Click to expand...
Click to collapse
Sprint doesn't handle it, Asurion does. They'll tell you it could be new or refurbished. It all depends on what they have. Both of mine came with a box, but that doesn't mean they're new.
I'm about to send ny second replacement back. The screen is just too yellow and dingy looking. It's a damn shame I have to file an insurance claim and pay a deductible on a month old phone.
Sent from my HTCONE using xda premium
To update, my 2nd refurb seemed nice enough. But after having it a couple days, I've noticed the screen colors are pretty blown out and definitely not like it should be. Colors are as funky as they can be, and the screen itself is way too bright. And for insult to injury, the phone is unable to connect to 4G LTE. So back to Sprint I go!
FlowingAway said:
To update, my 2nd refurb seemed nice enough. But after having it a couple days, I've noticed the screen colors are pretty blown out and definitely not like it should be. Colors are as funky as they can be, and the screen itself is way too bright. And for insult to injury, the phone is unable to connect to 4G LTE. So back to Sprint I go!
Click to expand...
Click to collapse
Its kinda sad to hear that although htc stepped up their game, sprints/asurions refurbs are still absolute sh!t
So I ordered a silver HTC one. Got black. I know Amazon issue right. So I stuck it out until the end of the return widow. Because I didn't want to be with a phone over a color. So eventually I did the exchange. The new HTC one I got now has bleeding of the buttons backlight on the bottom right hand corner. Now Amazon does not want anything to do with the phone. So now I have no choice but to send it into HTC for a repair. I have to pay for shipping and be without a phone again for at least 2 weeks. Now the last time HTC has fixed something for me they forced me to buy a new phone! They had replaced the motherboard and did a "IMEI transfer" and the IMEI could never be activated. HTC said it wasn't in sprint database. Sprint said the phone was broken. Both of them didn't want anything to do with me. So although I know Im not getting a new mother board, I'm scared of sending this in. Not only that I don't want to pay for shipping and be without a phone. Just a little rant I guess. So I don't know what i'm going to do.
Dogie52 said:
So I ordered a silver HTC one. Got black. I know Amazon issue right. So I stuck it out until the end of the return widow. Because I didn't want to be with a phone over a color. So eventually I did the exchange. The new HTC one I got now has bleeding of the buttons backlight on the bottom right hand corner. Now Amazon does not want anything to do with the phone. So now I have no choice but to send it into HTC for a repair. I have to pay for shipping and be without a phone again for at least 2 weeks. Now the last time HTC has fixed something for me they forced me to buy a new phone! They had replaced the motherboard and did a "IMEI transfer" and the IMEI could never be activated. HTC said it wasn't in sprint database. Sprint said the phone was broken. Both of them didn't want anything to do with me. So although I know Im not getting a new mother board, I'm scared of sending this in. Not only that I don't want to pay for shipping and be without a phone. Just a little rant I guess. So I don't know what i'm going to do.
Click to expand...
Click to collapse
Don't send it in unless it is a major problem. I would have just stuck with the black that was fine except the color. When you exchange you never know what you might get. I don't know how bad the led bleed is, but ones I've seen are not so bad I would ever return one.
Good luck.
raptoro07 said:
Don't send it in unless it is a major problem. I would have just stuck with the black that was fine except the color. When you exchange you never know what you might get. I don't know how bad the led bleed is, but ones I've seen are not so bad I would ever return one.
Good luck.
Click to expand...
Click to collapse
Thanks
Yeah, I might wait a while. For how small it is. It's very annoying watching videos in darkness. I got to say though silver is much better than black. I had fingerprints all over the back. Like my evo lte :/ . Maybe when I go on vacation and activate my Note. I'll send it in though, only if they pay for shipping.
My screen bleeds, there are a bunch of white dots when the screen is on but black, I thought it was going to bother me a lot and wanted to exchange, but didn't, you'll probably get over it too, so don't sent it lol
Sent from my HTCONE using xda premium
raptoro07 said:
Don't send it in unless it is a major problem. I would have just stuck with the black that was fine except the color. When you exchange you never know what you might get. I don't know how bad the led bleed is, but ones I've seen are not so bad I would ever return one.
Good luck.
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Click to collapse
You must not be American. /jk
If you PAID money for your device, you are ENTITLED to a perfectly functioning, as advertised product. If HTC screws up, they will pay for shipping until they get it right (except the first time). So keep at it. Plus, why would you buy from amazon? The HTC website has it for a similar price, I'm sure.
Dogie52 said:
My phone has a bad screen/buttons/light, and it came this way, and no one will help me, so I have to go through HTC, which is not fun or cheap, or right.
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Call sprint corporate number. Say that your local store is not treating you to the proper standards that you, as a Sprint customer expect and deserve. Let them know that you are paying insurance for the device, but that you have not broken nor damaged any part of the phone, that this is how the phone has come, and that many other users have had the SAME problems you are facing, and they have been treated with respect and diligence. Sprint is top-notch at customer support, but sometimes local stores are assholes. One 19 year old kid (no offense to 19 y/os) thought he could treat me like **** cuz his name tag said 'manager'. He said since my phone was rooted he could not and would not assist me with an Evo 4G LTE hardware issue. I kindly informed him that Sprint corporate policy dictates that a rooted phone must be treated as any other phone. It will also be subject to a stock software 'update'. He said: "I am the manager, and I don't want my store helping people that root their phones". Called corporate on his rude ass, where they linked me to said policy, so I could print it. I went the next day, with key parts highlighted for him... He thanked me [sarcastically] for my phone call, and said he now had to deal with his write-up. Oh and he handed me a new phone which was shipped next-day for me
Long story short, Sprint takes care of their customers... But there is always one guy or another that just wants to be an ass. Speak with someone at corporate, maybe ask for a supervisor when you they answer. Let them know that you are being wronged. You will be helped. Oh and don't forget to say you wanted silver.
My HTC One is clean, beautiful, and 0 flaws, no light leakage, no recessed buttons, no screen popping out. But fortunately this was just luck; it's my first One
sauprankul said:
You must not be American. /jk
If you PAID money for your device, you are ENTITLED to a perfectly functioning, as advertised product. If HTC screws up, they will pay for shipping until they get it right (except the first time). So keep at it. Plus, why would you buy from amazon? The HTC website has it for a similar price, I'm sure.
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It was 150 at the time.
Tilde88 said:
Call sprint corporate number. Say that your local store is not treating you to the proper standards that you, as a Sprint customer expect and deserve. Let them know that you are paying insurance for the device, but that you have not broken nor damaged any part of the phone, that this is how the phone has come, and that many other users have had the SAME problems you are facing, and they have been treated with respect and diligence. Sprint is top-notch at customer support, but sometimes local stores are assholes. One 19 year old kid (no offense to 19 y/os) thought he could treat me like **** cuz his name tag said 'manager'. He said since my phone was rooted he could not and would not assist me with an Evo 4G LTE hardware issue. I kindly informed him that Sprint corporate policy dictates that a rooted phone must be treated as any other phone. It will also be subject to a stock software 'update'. He said: "I am the manager, and I don't want my store helping people that root their phones". Called corporate on his rude ass, where they linked me to said policy, so I could print it. I went the next day, with key parts highlighted for him... He thanked me [sarcastically] for my phone call, and said he now had to deal with his write-up. Oh and he handed me a new phone which was shipped next-day for me
Long story short, Sprint takes care of their customers... But there is always one guy or another that just wants to be an ass. Speak with someone at corporate, maybe ask for a supervisor when you they answer. Let them know that you are being wronged. You will be helped. Oh and don't forget to say you wanted silver.
My HTC One is clean, beautiful, and 0 flaws, no light leakage, no recessed buttons, no screen popping out. But fortunately this was just luck; it's my first One
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Well I think I made progress They said they are "escalating" it. It wasn't fun or easy. But they are much nicer.
Dogie52 said:
Well I think I made progress They said they are "escalating" it. It wasn't fun or easy. But they are much nicer.
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Good luck! No one should have to suffer through build quality issues. Point period.
@Dogie52
So what was the outcome?
Thisis why I won't order my phone's through a third party online. I will order online but only from places I can physically return them to like sprint online or bestbuy online. Most times my phone's r fine but if I do have a problem I don't want to go through the waiting process.
Sent from my HTCONE using xda app-developers app
Tilde88 said:
@Dogie52
So what was the outcome?
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I couldn't thank you enough man. Sprint corporate was very nice they out of question sent me a HTC one. Thanks again! Oh and sorry for a long wait im in the process of moving and im without a computer
Dogie52 said:
I couldn't thank you enough man. Sprint corporate was very nice they out of question sent me a HTC one. Thanks again! Oh and sorry for a long wait im in the process of moving and im without a computer
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glad it got sorted out. I love Sprint