Database Develop

[Q] Advice on the Captivate....refurbished ?

Thinking of buying a "refurbished" at&t captivate. does anybody have any advice to if the device is worth buying if it is refurbished, if any of you guys have bought it that way..and also is it really worth it in att network or should I be warned and wait till MARCHH! to switch over to another carrier ?
currently have a iphone 3g but i really want to switch over to android

Mine is a insurance replacement so it is refurbed, have had other refurbed phones and haven't had any problemss out of either. I love the phone itself. Go to any sub forum and you can tell the phone has gps issues, some worse then others. This is my 3rd (first couldn't go into recovery, and second was lost), and gps is worse then all the previous ones. Even with the problems, I still wouldn't give this phone up. Probably because I love the hardware and its my first android device and apple wasn't a choice for me. As for the network I hadn't any problems with att since 2004. I'm sure that depends on you location tho.
Sent from my SAMSUNG-SGH-I897 using XDA App

Two weeks ago I bought the HTC Aria with rebate for $29. Then another employee wrote saying they wanted to upgrade their phone, and wanted the Captivate. I looked online and saw that it was $299. A few days go by and he agrees to the price, and when I go to order it, lo and behold ATT has refurb for $50 each! I bought two, one for him and one for me . I like the aria and it is now my backup, but I love the Captivate and for $50, it's hard to go wrong.
tl;dr, buy it.

Did the refurb unit have any signs of use or scratches or anything? I might get one soon too.

Go for it..it's a great phone. Just make sure you can check it out in person first,or can return it if broken.
Mac

I got a refurb.
And it's perfect. Looks brand new. And no problems

I have a refurb......... no major issues. One thing to look for though.......... I got my first one 4 days ago, worked fine, but after being on for a little bit the battery went completely dead after being on standby for 30 min. yeah, something was wrong with the battery, on top of that it would randomly exit me out of screens.
turned out they sent me one that had NOT been fixed yet, their boo boo. They sent me out a new one and I got it today. This one looked brand new, all the stickers from samsung still on it and everything. Let it charge and turned it on....... no more issues.
It lags a little and the battery life REALLY sux, but those are issues with brand new ones also. I turned on my task killer and put the security level to low so that I could kill everything but non essential apps. Now the battery life seems MUCH better. It seems like this phone takes a long time to charge as well though. I think i wll just allow the battery to fully drain then plug it in, see if that will work, maber get rid of any potential battery memory.

Thanks for the help, appreciate it....I ordered it already and should get it in 2-5 business days so i will post back on my thoughts!
cant wait to start using the android OS!!!!

I am on a refurb now. I love this thing. No [hardware] issues at all.
Sent from my SAMSUNG-SGH-I897 using XDA App

i have a refubished phone and its better than the new one I had

I got a new Samsung Captivate and it keeps rebooting on me at random and the keys (especially back key) are really bad. They dont recognzie my touch half the time unless I press really hard on them.
My question is....if I get a replacment how will I be able to tell if its a refurb or not?
Are the refubs typically better since they have had more extensive testing?

Anybody have any thoughts on this?

with anything there are defect but these phones are built like a rock and if you think about it, if there is a x probability that a device has a defect the probability that it has 2 is x^2(in theory, obviously the nature of the defect factors in) so if the phone had a defect that was fixed there is a pretty slim chance that it will be defective after it is repaired.
i wouldn't worry about a refurbished phone, there may be cosmetic damage ect. but i would recommend this phone to anyone on build quality alone. wear and tear related problems should be minimal. id say go for it.

I had 3 refurb fuzes and 2 razr9s. Only real problem you have to worry about is physical defects. Hinges mostly. If there is a software or hardware problem you can send it back.
Edit: you can also get insurance on an unused refurb through at&t
From a phone on an app

Any one who has replaced a phone using insurance or warranty thru ATT is most likely using a refurbed phone. I have replaced every phone i have ever had in 10 years with ATT due to my being really hard on phones at work and all the replacements have been refurbed. I personally have never had an issue with a refurb, they all lokked and performe like new. I actually just got my cappy a few weeks ago and ordered the refurb cause i knew i would end up with one anyway.( and got lucky in doing so and got a batch 1007 phone so my 3button download mode doesnt get wiped.)
Works Perfecly and only set me back $50

I messed up my first captivate. Was able to return it through warranty and got a refurbished unit. I have been using it for 3 months with no issues. Of coarse there is no guarantee
Captivate
Cog 2.2

Fear of Recycled Device - Is your exchanged device better?

I love the nexus 7. My device had the screen lifting issue and I am getting it exchanged. No complains with the exchange policy or the timing. Understand first batch of hardware faces problems but thats a small price to pay for being the early adopter.
What I am concerned with - given how prominent this screen lifting issue is- i hope google/asus is not recycling. That is, i hope they don't take my device, tightened the screw/put on new ones, factory reset, wipe it, put it in a new box and ship it out to the next guy. Coz that means the device i'm getting soon will be someone else's failed device; and given i have already tightened my screw without success, i am wary of my next device showing the same kinda progression after some use.
Furthermore, what if i get a device that had more screen issues that some unlucky folks here are talking about (i feel for them, but mine was perfect, i love the device and every aspect of it, except for just the screen listing issue). I don't want to end up with a hardware that has experienced the screen lifting issue (hence returned and recycled) and/or other screen issues that few folks have talked about. I want a brand new device - from a new batch - but i know that may be asking too much.
What do you guys think? Anybody got their's exchanged yet? If so, what are your experiences with the second device?

I guess it depends on what they told you when you asked for a replacement. If they said you were getting a new then that's what you will get. And honestly at this point they probably don't even have stocks of refurbs yet so they couldn't even send you one if they wanted.
Sent from my Nexus 7 using xda premium

fade79 said:
I guess it depends on what they told you when you asked for a replacement. If they said you were getting a new then that's what you will get. And honestly at this point they probably don't even have stocks of refurbs yet so they couldn't even send you one if they wanted.
Sent from my Nexus 7 using xda premium
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Well, they just said "we'll send you a replacement". Did not mention new or refurb. As for stock running out, I had to be on hold for about 30 minutes (high call volume). So i'm guessing there's a lot of devices coming back and i am wondering if those will be sold later as refurbished products or sent right back out? I don't know manufacturer policies, do all devices that get sent back (even within the first two weeks) fall in the refurb category?

I just ordered a replacement for mine too for the same reason and the replacement order actually says "Nexus 7 16GB Tablet UK - New", so if there are any signs of the one I receive being anything but brand new, I will be very unhappy!

As noted, since our orders say "New" on them, Google would be breaking all sorts of laws if they send out refurbs as new.

Anything new related to the purple camera issue?

I got my fourth HTC One today from the Sprint store, and I still have the same camera issue. After trying to deal with the dumbass customer non-support agent for an hour, I have a fifth HTC One on it's way for another exchange.
Is there any way to fix the issue short of sending it to HTC? I really can't go without a phone for that long. Thanks.

sshede said:
I got my fourth HTC One today from the Sprint store, and I still have the same camera issue. After trying to deal with the dumbass customer non-support agent for an hour, I have a fifth HTC One on it's way for another exchange.
Is there any way to fix the issue short of sending it to HTC? I really can't go without a phone for that long. Thanks.
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As this has pretty much been confirmed as a hardware issue, no. Sending the phone to HTC seems to be the only solution

sshede said:
I got my fourth HTC One today from the Sprint store, and I still have the same camera issue. After trying to deal with the dumbass customer non-support agent for an hour, I have a fifth HTC One on it's way for another exchange.
Is there any way to fix the issue short of sending it to HTC? I really can't go without a phone for that long. Thanks.
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Click to collapse
Only solution is to send to HTC....the turn around is roughly a week or so from day of shipping to htc and getting it back in your hands...you won't get a sprint replacement with replaced camera module...sorry to second the bad news but it's one of those tough deals but in the end worth it...for more discussion check out the HTC one section topic "purple camera possible fix etc etc"...hope that helps
Sent from my HTCONE using xda app-developers app

I'm heading to Sprint tomorrow and dropping those ****ers. I don't appreciate how the situation was handled (with attitude) so I'll be taking advantage of T-Mobile's ETF-buyout option.
Thanks for the information.

I never had the purple camera issue until recently. I don't know if it's just a coincidence but it started right after upgrading to 4.4.2
Sent from my HTCONE using XDA Premium 4 mobile app

Robert542 said:
I never had the purple camera issue until recently. I don't know if it's just a coincidence but it started right after upgrading to 4.4.2
Sent from my HTCONE using XDA Premium 4 mobile app
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How do you get the camera fixed? Take it that it is HTC that is fixing the issue and not Sprint. There a webpage, E-mail address or phone number to call?
TIA

weidnerj said:
How do you get the camera fixed? Take it that it is HTC that is fixing the issue and not Sprint. There a webpage, E-mail address or phone number to call?
TIA
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1-866-449-8358 if you're in the US...hope that gets you pointed in right direction. So far excellent experience with HTC tech support.
Sent from my HTCONE using xda app-developers app

Is it only in low light situations that you are experiencing the purple haze? If so, the 4.4.2 update "Night" option in the Photo Capture Mode eliminates the purple haze for me. I can't remember if this option existed in prior versions, but choosing this option in low light conditions eliminated the purple haze on mine.

I sent my phone into HTC to repair the camera issue and they claimed it is outside of manufacture warranty because the bootloader was unlocked. I thought I had put everything back to normal before I sent it back in but I guess I missed something.
Is it true that this voids the warranty? If so, is it possible to re-lock it to where they cannot detect that it was ever unlocked? Is my warranty permanently voided now that they have my serial number? Do I have any chance of getting this fixed now?

Technically our serial numbers are logged if we've ever used the HTCDev unlock method. That's pretty much all of us.

akuentzler said:
I sent my phone into HTC to repair the camera issue and they claimed it is outside of manufacture warranty because the bootloader was unlocked. I thought I had put everything back to normal before I sent it back in but I guess I missed something.
Is it true that this voids the warranty? If so, is it possible to re-lock it to where they cannot detect that it was ever unlocked? Is my warranty permanently voided now that they have my serial number? Do I have any chance of getting this fixed now?
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It might of been because your boot loader doesn't say locked. If your s-off it is possible to make it locked. When I sent mine in I locked it and s-on and updated it. I got mine back without an issue and they fixed the camera.
Sent from my HTCONE using Tapatalk

Going from carbon rom 4.2 to candy kat 4.4 fixed my purple haze on my front facing camera

I just wrapped up a horrible experience sending the phone to HTC. I shipped it off on Thursday, January 30th and just got it back on Tuesday, February 25th. That's almost a month. They didn't even put the phone into their tracking system until Wednesday the 5th and would not cover the repair under warranty because the phone had been unlocked. Every time I contacted them to find out what was going on, it would take them days to get back to me. And when they promised action, it took days more for anything to happen. I had to keep calling in to get them to do anything and I had the sincere impression that they were just trying to get me to take the phone back unrepaired and go away. I certainly wasn't going to pay $200 for their faulty hardware design. The last guy I talked to eventually covered the repair, but only after I finally lost it out of sheer frustration when he admitted that the phone had just been sitting there for three days and was not being repaired like the previous guy had promised it was. For a company that needs customers, they were very actively trying hard to lose me as a customer and have succeeded. Because of this poor customer service, I will never buy another HTC device again.

Did you have to talk to an "RMA" to get it through? I've called them twice since the claim was denied, and the second time they told me an "RMA" would call me within 24-48 hours but usually it only takes a few hours. It's been almost 24 hours now and I haven't heard anything.

akuentzler said:
Did you have to talk to an "RMA" to get it through? I've called them twice since the claim was denied, and the second time they told me an "RMA" would call me within 24-48 hours but usually it only takes a few hours. It's been almost 24 hours now and I haven't heard anything.
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I had to send an email to someone in the RMA (Return Merchandise Authorization) department absolving HTC of any responsibility if anything happened to the phone after the repair and acknowledging that the phone would no longer be under warranty after the repair. It still took them a week after I wrote that email to even begin the repair, and even then, it was only after I got upset on the phone that the guy I was talking to grudgingly authorized the repair. I'm still pissed about it and although I'm glad I'm not using my old backup Mogul anymore, I don't even like the HTC One anymore either because of this. Seriously, never again.

nauticus25 said:
I had to send an email to someone in the RMA (Return Merchandise Authorization) department absolving HTC of any responsibility if anything happened to the phone after the repair and acknowledging that the phone would no longer be under warranty after the repair. It still took them a week after I wrote that email to even begin the repair, and even then, it was only after I got upset on the phone that the guy I was talking to grudgingly authorized the repair. I'm still pissed about it and although I'm glad I'm not using my old backup Mogul anymore, I don't even like the HTC One anymore either because of this. Seriously, never again.
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Are you at least satisfied w/ the repair work? Is it worth it to battle them while they have my phone, or should I just get it back ASAP. I too am tired of using my backup Nexus S.

akuentzler said:
Are you at least satisfied w/ the repair work? Is it worth it to battle them while they have my phone, or should I just get it back ASAP. I too am tired of using my backup Nexus S.
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I've only had the phone back for a full day, so I don't have a long term opinion yet about the quality of the repair, but the camera does not exhibit the purple tint anymore. Absolutely no documentation was included in the box, so I have no record of what they did. I'm not surprised. Honestly, if I had known what a hassle it was going to be, I would have just swapped it via insurance (3rd party, not Sprint's) and taken my chances. The two guys I talked to were very accusatory in tone and kept asking what OS I had loaded on the phone. I'm assuming they meant ROM, but they specifically said "OS", as if you can load something other than Android? I only had stock Sprint ROMs on there, but must have missed something when relocking the device that pissed them off. It's like they were reading from the script "How to lose a customer".

I'm actually shocked to hear so many people having issues with reps on their repairs... I've done 2 (one for camera, other for speakers) and each time it went pretty smoothly besides slight delay for "warranty voiding damage to case" which halted speaker repair by 3 days which was quickly straightened out by RMA dept following day...im personally fully stock and it seems like unlocked bootloaders/changed roms are a biggie that is basically just a hold up til it's explained/resolved...I know it's a pain but at same time users ARE warned about warranty voiding because of it...
Sent from my HTCONE using xda app-developers app

onefasttreopro said:
I'm actually shocked to hear so many people having issues with reps on their repairs... I've done 2 (one for camera, other for speakers) and each time it went pretty smoothly besides slight delay for "warranty voiding damage to case" which halted speaker repair by 3 days which was quickly straightened out by RMA dept following day...im personally fully stock and it seems like unlocked bootloaders/changed roms are a biggie that is basically just a hold up til it's explained/resolved...I know it's a pain but at same time users ARE warned about warranty voiding because of it...
Sent from my HTCONE using xda app-developers app
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I used the HTC dev website to unlock it, and the verbiage there is vague in my opinion, or maybe I'm just biased and I'm reading it to my favor. But it does not explicitly say that unlocking your device voids the warranty, it says "It is our responsibility to caution you that not all claims resulting or caused by or from the unlocking of the bootloader may be covered under warranty." To me this means that unlocking the bootloader may have a negative effect on your phone, and that negative effect may not be covered under warranty. This does not say that by unlocking your bootloader, you are absolutely 100% voiding your warranty. The camera issue is not caused by unlocking the bootloader, therefore, it should be covered.
Am I being naive about this?

akuentzler said:
I used the HTC dev website to unlock it, and the verbiage there is vague in my opinion, or maybe I'm just biased and I'm reading it to my favor. But it does not explicitly say that unlocking your device voids the warranty, it says "It is our responsibility to caution you that not all claims resulting or caused by or from the unlocking of the bootloader may be covered under warranty." To me this means that unlocking the bootloader may have a negative effect on your phone, and that negative effect may not be covered under warranty. This does not say that by unlocking your bootloader, you are absolutely 100% voiding your warranty. The camera issue is not caused by unlocking the bootloader, therefore, it should be covered.
Am I being naive about this?
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That is exactly how I read it. The wording is vague, and the actual warranty makes no mention of it whatsoever. And regardless, this is not a bootloader issue or even a software issue. It's a hardware defect. But in my conversations with the HTC reps, they were treating me as if I had physically disassembled the phone, dragged a screwdriver across the circuit board a few times, then taped it all back together and claimed it was their fault. That was bad enough, but the fact that every interaction took several days for them to do anything just really put me over the top. The last guy I talked to tried to claim that they only had the phone a week, but when I walked him through every the timeline of every interaction that I had logged, he mumbled "oh, yeah, well some of those notes are in another system that I can't see". Ugh.

Camera lens movement

So long story short, the lens jumps up and back down while holding the phone trying to take a picture. It stops however when the phone is stabilized on a table.
I guess my question is, is there anyone else who is experiencing this? Do I have a defective device, does the OIS think I'm moving much more than I really am?
Here is a YouTube link recorded by me very clearly showing my issue.
Nexus 6 camera lens issue: http://youtu.be/4ZYjjVedRnM

Mine doesnt do that bro. I would look for a replacement. Good luck.

There's another thread somewhere -- look around. You're not alone.
Sent from my Nexus 6 using Tapatalk

k.s.deviate said:
So long story short, the lens jumps up and back down while holding the phone trying to take a picture. It stops however when the phone is stabilized on a table.
I guess my question is, is there anyone else who is experiencing this? Do I have a defective device, does the OIS think I'm moving much more than I really am?
Here is a YouTube link recorded by me very clearly showing my issue.
Nexus 6 camera lens issue: http://youtu.be/4ZYjjVedRnM
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Click to collapse
Have already seen this issue. Factory reset seems to solve it.

It was doing it before I unlocked and rooted, which did a factory reset no? Also different camera apps reproduce the same issue.. I can't seem to find another thread with the same issue, can someone post a link? I'm pretty concerned and am thinking about getting a replacement...

i posted about my issues in this thread. seems that it was a hardware issue and T-Mo replaced it. no problems since
http://forum.xda-developers.com/showpost.php?p=57450996&postcount=78

My nexus 9 did this. I could hear It move after taking a picture or while panning around. It was rather annoying which is another reason why I returned it.

I've just had this exact same issue. I got my phone on the 8th of Dec and it started for no reason on the 25th. I tried a few full wipes, and also tested it on a couple of alternative camera apps with no joy so it's been taken back to store today.

I called google and just got an RMA to send it back once I receive the new one.. They sent me a link that took me directly to the check out portion of play devices.. Play store shows them out of stock however my order was successful.. Now let's see how long the new one takes to arrive.
Edit: ordered it today (26th), email confirmation said it should leave the warehouse by the 30th. :thumbup: ups standard shipping 2-5 days.

Ive got an rma with moto for mine.

Camera Lens Movement
Yes bro ur right. My nexus 6 also is facing the issue and im getting a replacement

Yup, I had the same problem, and just got a replacement from Motorola, definitely a hardware malfunction.

k.s.deviate said:
So long story short, the lens jumps up and back down while holding the phone trying to take a picture. It stops however when the phone is stabilized on a table.
I guess my question is, is there anyone else who is experiencing this? Do I have a defective device, does the OIS think I'm moving much more than I really am?
Here is a YouTube link recorded by me very clearly showing my issue.
Click to expand...
Click to collapse
I'm seeing the same issue you're seeing. Motorola customer reps sucks too. I'm trying to do the advance exchange program but my card got rejected 3 times from motorola's system. This also happened to me when purchasing the damnnn phone. Hopefully 4th time is a charm if not, motorola better figure this **** out. They even asked me to use a friend or family member's credit card. WTF is that!!! First time it failed because my CC billing and shipping was different. So I called my CC to change my billing addy to my work addy. Tried again and still got rejected.

Camera Focus Problem
Another casualty . . . focus problems. Just talked to Motorola and a replacement is being shipped.

Ok so i have had my N6 since December but only used the video yesterday. It suffers the same problems as above that I will not focus on a object and keeps going in and out of focus on its own.
My dilemma, I bought it full retail from T-mobile, did not activate it on T-Mobile, instead I dropped in my Verizon SIM and have been using it on Verizon ever since. So I notice the camera problem yesterday and I speak to T-mobile today. In a nutshell they are refusing to replace it through a warranty exchange (new or reconditioned) because I never activated it on T-Mobile and I don't have an account with them.
T-Mobile sent me to Google (30 minutes of my life that I will never get back) who tried to tell me it was a software issue. When I told them I'm sure it was a hardware issue they sent me back to T-Mobile despite telling them that they sent me here in the first place. Round two with T-Mobile and they again refuse to warranty the phone and give me the number to Motorola (which actually makes more sense).
So the question is now, how is the Motorola warranty process and will I have to play "20 questions" like with Google? Will I have to send them the N6 first or can I hold onto it while they ship me another one? How long will the process take?
Another option I thought of, I could activate the N6 on T-Mobile with a pay as you go plan and then have them warranty it since now I do have an account with them. I still have the T-Mobile SIM that came with N6 so I don't think it would be that difficult.
Or should I just raise a stink with T-Mobile and demand they warranty the N6 regardless of my account status.
Any thoughts?

Slomo26 said:
Ok so i have had my N6 since December but only used the video yesterday. It suffers the same problems as above that I will not focus on a object and keeps going in and out of focus on its own.
My dilemma, I bought it full retail from T-mobile, did not activate it on T-Mobile, instead I dropped in my Verizon SIM and have been using it on Verizon ever since. So I notice the camera problem yesterday and I speak to T-mobile today. In a nutshell they are refusing to replace it through a warranty exchange (new or reconditioned) because I never activated it on T-Mobile and I don't have an account with them.
T-Mobile sent me to Google (30 minutes of my life that I will never get back) who tried to tell me it was a software issue. When I told them I'm sure it was a hardware issue they sent me back to T-Mobile despite telling them that they sent me here in the first place. Round two with T-Mobile and they again refuse to warranty the phone and give me the number to Motorola (which actually makes more sense).
So the question is now, how is the Motorola warranty process and will I have to play "20 questions" like with Google? Will I have to send them the N6 first or can I hold onto it while they ship me another one? How long will the process take?
Another option I thought of, I could activate the N6 on T-Mobile with a pay as you go plan and then have them warranty it since now I do have an account with them. I still have the T-Mobile SIM that came with N6 so I don't think it would be that difficult.
Or should I just raise a stink with T-Mobile and demand they warranty the N6 regardless of my account status.
Any thoughts?
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I did the exact thing you did and I called Motorola. They sent me a new phone in a factory sealed box (no refurb.) Just call them, tell them your issue and you'll be taken care of.

it's hardware issue, send it back to Motorola for a new replacement, or repair by yourself

Ok so I activated the N6 on a pay as you go plan which cost me a total of $13.00. Well turns out that T-mobile would have to send in the phone first before a replacement is shipped on any pay as you go plan. If I had activated on a monthly plan then they would have sent the replacement first.
I ended up calling Motorola and after a lengthy hold time my replacement N6 is enroute. Hopefully this will end my camera problems and not start any new ones.

sprint offering early upgrades for G4 users.

Edit:
This promotion ended.

Lease and easy pay only? That's stupid.

They no longer offer a two year. Anyone on a new plan that two years gets a subsidised phone charge.

RevChappy said:
I'll make this post pretty short. Sprint is giving people early upgrade for those with the LGG4 in IB agreements.
See the attachment.
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Thank you so much! Forgive me, but I do not know all of the jargon/ acronyms used in that post.
we have two lines on a family plan that have g4s (1 yr left, phone purchased from amazon, and just got them back from LG warranty repair), can we just walk in and ask for an early upgrade (and will the employee know what we are talking about or do we need to direct them to look up some sort of memo)?
Also, would we get to keep our phones or do we have to trade them in?
Thank you so much! Until I saw this we were thinking about having t mobile buy us out...

Im a troll said:
Thank you so much! Forgive me, but I do not know all of the jargon/ acronyms used in that post.
we have two lines on a family plan that have g4s (1 yr left, phone purchased from amazon, and just got them back from LG warranty repair), can we just walk in and ask for an early upgrade (and will the employee know what we are talking about or do we need to direct them to look up some sort of memo)?
Also, would we get to keep our phones or do we have to trade them in?
Thank you so much! Until I saw this we were thinking about having t mobile buy us out...
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You would need to go on, or call and see if you have the offer on your account for it. I have yet to see the offer personally, so I can't give you a ton of details.

RevChappy said:
You would need to go on, or call and see if you have the offer on your account for it. I have yet to see the offer personally, so I can't give you a ton of details.
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Thanks for the quick reply. I'll check it out. It seems weird that some customers would get the offer and others would not... thanks again though!

Is there a date on this? I was told it expired via the Sprint reddit.

I was in there today, and they said that the offer has expired. But they also said they are re-working the offer, and it may be coming back. I'll keep you guys updated!

Is sprint telling people that the phone has a defect on the phone
Sent from my Nexus 6 using Tapatalk

Just got a call from my local Sprint store today wanting me to come in and receive an upgrade from my LG G4 to a new phone. First, Sprint never calls me. Second, I shouldn't be eligible for an upgrade yet. And finally, I didn't even purchase the phone from the local Sprint store, I got it from Best buy. Anyone else get a call like this?

I'm in the same scenario - 2 Sprint G4's with 1 year left on a 2 Yr Agreement. Haven't heard anything from Sprint. My phone bootlooped and was handled by LG Warranty about 4 months ago. Other line still somehow hasn't perished yet, so his is SOL if his phone bootloops (cause LG warranty is over by August 1st - possibly mine too, I don't know if the warranty extends if your phone bootloops and gets replaced or not, can't remember). We got our phones through Best Buy as well. Nothing yet hear.
I would love to hear about some kind of early termination option tbh because I wanna get a S7E. Not going to LG ever again after this phone. Had everything I wanted but it's just been kind of a letdown. At least LG's warranty repair service was fast (at least for me).

KillerDisturbed said:
I'm in the same scenario - 2 Sprint G4's with 1 year left on a 2 Yr Agreement. Haven't heard anything from Sprint. My phone bootlooped and was handled by LG Warranty about 4 months ago. Other line still somehow hasn't perished yet, so his is SOL if his phone bootloops (cause LG warranty is over by August 1st - possibly mine too, I don't know if the warranty extends if your phone bootloops and gets replaced or not, can't remember). We got our phones through Best Buy as well. Nothing yet hear.
I would love to hear about some kind of early termination option tbh because I wanna get a S7E. Not going to LG ever again after this phone. Had everything I wanted but it's just been kind of a letdown. At least LG's warranty repair service was fast (at least for me).
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It's a known issue, so even with out insurance they have to replace it for you.

stcloud99 said:
Just got a call from my local Sprint store today wanting me to come in and receive an upgrade from my LG G4 to a new phone. First, Sprint never calls me. Second, I shouldn't be eligible for an upgrade yet. And finally, I didn't even purchase the phone from the local Sprint store, I got it from Best buy. Anyone else get a call like this?
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I believe anyone who had the device replaced by the defect easy getting targeted for the offer.

Don't you like how if your phone has the known issue, but you don't know about it or forget to get it replaced before the end of your term, you have to pay a damage fee for the known defect?

just got off the chat with sprint, it is still available if you are
"Yes, that is correct. Normally, it will only be hotter than normal if being used while charging. But since you mentioned that you are just using it as normal and not when charging, I highly suggest that the device will be physically checked by our dedicated Sprint store technicians. Yes, we currently offer advance exchange for the defective device via Repair or Warranty Exchange process, however, based on the offer, it only applies for LG G4 Device won't power on, power cycles, or freezes / fails to boot up."

barelynotlegal said:
just got off the chat with sprint, it is still available if you are
"Yes, that is correct. Normally, it will only be hotter than normal if being used while charging. But since you mentioned that you are just using it as normal and not when charging, I highly suggest that the device will be physically checked by our dedicated Sprint store technicians. Yes, we currently offer advance exchange for the defective device via Repair or Warranty Exchange process, however, based on the offer, it only applies for LG G4 Device won't power on, power cycles, or freezes / fails to boot up."
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My device was already replaced last month due to the bootloop, would I still be eligible now?

Considering my device just bootlooped yesterday I intend to call Sprint about this because chat seems clueless, thanks for posting this.

would they let me simply terminate the lease and return the G4 phone without getting a new one? I want to cancel the line the lease is on.

I talked to Sprint and after talking to a couple reps they agreed to terminate the lease and let me upgrade to a different phone if I paid $100. It would usually take one business day but considering my phone is currently out of service they got it to 4 hours.

Unfortunately after a hour of talking, exchanges are only available. Lame. I even mentioned about our whole family has lg issues and we have been with you (sprint) over ten years and you cant or wouldnt contact us, but you can send me a stupid survey text everytime we call. Then i was told i could get the ugrade date reset for 100.00.