Database Develop

Antenna issue and HORRIBLE customer service w/ Verizon

I have had the LG G2 for a year now and I am experiencing issues with coverage. I am dropping calls or just not receiving them at all lately. I had verizon open a case about this last week which they promptly forgot to handle. Today I called back and asked for the results of the claim and was told that Verizons tech believed the issue was my phone, not the network.
I was then told I needed to have my phone replaced and the replacement would be out of warranty. Essentially..If it happens again, it's solely my problem. Being that this was a horrible offer I declined and stated I would want at least 6 months worth of warranty to cover the device for THIS issue alone. I was told a supervisor would call me and later she did. She refused a 6 month guarantee (on this issue alone) and asked me if I would be interested in resolving my issue by joining their edge program.
YEP! They suggested I essentially pay full retail for a phone to ensure this did not happen again. "Try another phone! It's an issue with the G2!", they said.
I don't want to be long winded, so here is some of the chat I had today. This is the 4th person I spoke to.
Cody: Thus far my option have been - Receive another LG G2 and hope it does not have the same issue (which would be fine if you all would allow me a warranty insuring a replacement if it did) or pay full retail for another device through Edge. Those are not great options.
Eliza: Thank you for that information! Please allow me a moment to access your account.
Eliza: I have an option for you, but it will require you to pay full price. Are you familiar with our device payment plan?
Cody: I'm being offered to pay full price to replace a device that Verizon acknowledges is faulty...
Eliza: This is similar to our Edge program, in that you will make the payments over a set amount of months. The Device Payment Plan allows those payments to be made over 12 months. Would that interest you?
Cody: I am not paying full price to correct an issue that Verizon has determined is not my fault.
Eliza: I understand. The only other option in this case would be the Certified Like New Replacement. I am sorry I don't have a more suitable option for you at this time.
Cody: Can you offer me a guarantee that the device will be replaced again if I have this same issue?
Eliza: No, I cannot. I can however assure you that this issue is not common with your device.
Cody: You're telling me "Hey, we understand that this isn't your fault, but you are still somehow fully responsible for the solution. You may have a phone that is possibly going to do the same thing..OR you can pay full retail for one"
Eliza: I apologize that we were unable to find a solution for you today. I will document your account with what we have discussed and gone over. Can I answer any other questions for you today?
Anyone else dealt with anything like this? I have loved this phone, but this is ridiculous. I cannot make or receive calls about 20% of the time & my G/F will be right next to me having no issues with her phone (iPhone, Verizon).

This is in the wrong section. I apologize.

That's their normal policy, one year from original purchase, it's not extended if you have it replaced.

mjones73 said:
That's their normal policy, one year from original purchase, it's not extended if you have it replaced.
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I understand that, but I believe when a supervisor of the company blatantly says the LG G2 has these issues widespread that steps should be taken to ensure a customer isn't stuck with a bad device.

That is their policy, but the G2 just came out for verizon in November. So it not being covered is BS. Plain and simple. The only way they wont cover it is if your phone was purchased on a 2 year agreement on a different account than yours, or if the phone is broken (think cracked screen). If it was on another line on your account make sure to tell customer service this.
BTW, if you do call *611 don't just hit 000000 to get through to someone you will wait longer. When the prompt says "Main Menu" press 3 for tech support Say your issue. Tell the Customer service rep whats going on and they'll bump you to tier 2 support.
Kyle.
Verizon Indirect Agent
3 years.

kylelipp said:
That is their policy, but the G2 just came out for verizon in November. So it not being covered is BS. Plain and simple. The only way they wont cover it is if your phone was purchased on a 2 year agreement on a different account than yours, or if the phone is broken (think cracked screen). If it was on another line on your account make sure to tell customer service this.
BTW, if you do call *611 don't just hit 000000 to get through to someone you will wait longer. When the prompt says "Main Menu" press 3 for tech support Say your issue. Tell the Customer service rep whats going on and they'll bump you to tier 2 support.
Kyle.
Verizon Indirect Agent
3 years.
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I said the exact same thing about it being covered and I purchased the phone new and it has no issues physically. I'm dealing with tier 2 now. I appreciate your reply!

I've been trying for years to get coverage upgraded(along with others) in a fringe(but "wealthy" area surrounded by water on all but one side[coverage excellent 2 blocks away] ). Next they will tell you to purchase a fem cell and saying they are "fixing" the tower. GOOD LUCK!
Sounds like an issue with the phone though. If you are still in 1 year warranty, contact LG for new. Otherwise deal with refurb and good luck with that extension.

Omg the same thing has happened too me.. This is my 5th LG g2 the other ones all had the same problem were the screen had dead spots. After talking to a million people. Last time I finally went to a Verizon store and the lady showed me a tablet that said this is a known issue. After I was told they never heard of this happening before at ALL, EVER! So before I left I asked the lady if this happens AGAIN with this handset will they give me a different phone or credit me and upgrade? Because if they posted in this phones website on their store " currently this phone has a manufacturer defect with it's software and you may have to wait for a software upgrade for your phone to work correctly" I WOULDNT of BOUGHT THIS PIECE OF SH!#!! And she said "no sir your going to just have to wait for them too push a software upgrade if you don't want to pay for a new phone or use another upgrade" I am so mad about this I almost broke the phone in half and was going to cancel my account and tell them they will never see a dollar towards the disconnect fees. **** heads! I can't believe Verizon.. It's just crazy they won't work with me on this. I wouldn't of got this phone if I did a little research and seen these issues everyone is having. I was gonna get an m8, motox or s4/5... Should have on another carrier.

Is this a recent development? Or has it happened since you've had the phone?
I say this for a specific reason. I had issue retaining a reliable 4G data lock after I had installed the 24A OTA update. I figured it was the custom ROM I had installed and so posted in that thread. Several people replied saying they had similar issues and replaced their SIM card and the problems went away.
So I followed their suggestion. It fixed the problem immediately. The Verizon rep at the store who replaced my SIM told me something very interesting. Apparently, the OTA updater has a tendency to fry SIM cards, and its not limited to LG, or even Android, phones. Apparently when the latest iOS update was released, a large percentage of devices has their SIM cards fried to various degrees. He even implied that some people couldn't get any service, phone or data, until they had their SIM cards replaced.
If you think the issue started near the time of an OTA update, or even if it didn't, it might be worth going to down to a Verizon store (not one of those Authorized Retailer hacks) and request that you are having issues and want to try swapping your SIM card to see if it fixes the problem. They should be open to this.
Now, not only does the SIM card contain the information necessary to determine which cell towers to connect to, it also contains all the encryption keys necessary to encrypt all communications from the phone to the cell towers. But, it does not pass the keys to the phone. All the data is passed through the chip on the SIM card, and that chip does the encryption. The encrypted data is then passed back to the phone for radio transmission to the towers.
So, if the SIM card got fried somehow, it could completely butcher all communications. Its by no ways a guaranteed fix, but its worth a try. It doesn't cost anything but some time (which is always a frustrating cost).

I had some major issues over all their s3 refurbs they sent me. I filed a complaint with the Better Business Bureau and bam I got a call from a manager who hooked me up with a different phone....which then had a bad speaker on arrival. But the second DNA I received worked flawlessly. Lol.
Just need to remember to be patient and cooperative with them. Don't yell or anything because if your nice then they do more to help.
Sent from my VS980 4G using XDA Free mobile app

You should look into adding the 2 bucks a month extended warranty to your line if you can. You'll always have manufacturer defect protection for any phone you put on the line (at least that's how it is for me) regardless of how old it is or where you got it from. Verizon's policy is (as far as I know) to replace the phone, but the certified like new phone they replace your phone with only comes with one month of warranty (or less).
If you don't agree with verizon's policy regarding warranty replacements you could contact LG and they will have you ship your phone to them, they will attempt to fix it, and if they can't they will send you a new phone, but I believe that they will give you a new 1 year warranty, unlike Verizon. That will prevent you from being SOL if the issue occurs again, but you'll be phone less for a week or so.
I'm not 100% about all of that, but as far as I know its all correct.

[Q] Does lollipop update address Tmobile note 4 camera focus issue

Does the Tmobile note 4 update address the camera focus issue when first starting it up?

You gonna get different responses from everyone.best to try for your self.member had focus issues in kitkat

No Luck
fallenangelguard said:
Does the Tmobile note 4 update address the camera focus issue when first starting it up?
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I've updated a Note 4 yesterday from Kitkat to Lollipop, hoping the focusing issue would stop. And it did not. So now, I'm going to go through with submitting a claim/replacement.

PKFR4Life said:
I've updated a Note 4 yesterday from Kitkat to Lollipop, hoping the focusing issue would stop. And it did not. So now, I'm going to go through with submitting a claim/replacement.
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good luck man. I've already had two note 4's from t-mobile and they both have had this issue... its really annoying but it is what it is... hope you fare better than i did.

Getting a replacment
fallenangelguard said:
Does the Tmobile note 4 update address the camera focus issue when first starting it up?
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Just finished talk with tmobile. They will have one shipped from the warehouse for me as it is a known issue and requires phone replacement.

fallenangelguard said:
Just finished talk with tmobile. They will have one shipped from the warehouse for me as it is a known issue and requires phone replacement.
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Are you on the Jump program and did you have to pay anything? How long have you had your Note 4 for?
I am asking because I've been plaqued by this from day one and the girl at the store keeps telling me it's NORMAL! I got so pissed.

Jammol said:
Are you on the Jump program and did you have to pay anything? How long have you had your Note 4 for?
I am asking because I've been plaqued by this from day one and the girl at the store keeps telling me it's NORMAL! I got so pissed.
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Not on the jump program, I just have the basic insurance on it. Did not have to pay anything from what I was told. Bought the note 4 in March of this year and the issue followed not to long after but was hopeful in trying to find a way to resolve it but eventually gave up. I've noticed in store reps can very greatly. I would suggest using the online chat. It is what I did and just explained I tried the tmobile forum steps for the factory reset while on kit kat, then tmobile upgrade to lollipop, factory reset again, the focus will sometimes take up to two minutes to work, and not sure what to try next. The chat rep stated when they checked into it, there is a known issue for the note 4 camera and they can do a handset exchange.
My recommendation when chatting with them online is to be nice, courtesy, and let them take there time

fallenangelguard said:
Not on the jump program, I just have the basic insurance on it. Did not have to pay anything from what I was told. Bought the note 4 in March of this year and the issue followed not to long after but was hopeful in trying to find a way to resolve it but eventually gave up. I've noticed in store reps can very greatly. I would suggest using the online chat. It is what I did and just explained I tried the tmobile forum steps for the factory reset while on kit kat, then tmobile upgrade to lollipop, factory reset again, the focus will sometimes take up to two minutes to work, and not sure what to try next. The chat rep stated when they checked into it, there is a known issue for the note 4 camera and they can do a handset exchange.
My recommendation when chatting with them online is to be nice, courtesy, and let them take there time
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Cool thanks man. Same stuff my brother in law just told me cause he works for T-Mobile. He's going to log a ticket for me today and they will call me.
Update: Just got off the phone with them and I should have a new one on Monday. I asked her what if it does the same thing. She said they will exchange or one more time and if the third one does it as well then I'll go into a different device.
I thought only att did that. I really don't want to get rid of my note 4 negate I freaking love this phone.

In my experience, I think there's a defect with the Note 4 OIS camera where the camera gets physically stuck the longer you own the phone. when mine gets stuck, giving it a light flick/smack against my hand makes the camera focus again. I had this problem with my original note 4, as well as a replacement note 4 that t mobile sent out to me. It's inconvenient but at least you can make the focus work again by smacking the area around the camera

Note 4 Plague
bigTINY779 said:
good luck man. I've already had two note 4's from t-mobile and they both have had this issue... its really annoying but it is what it is... hope you fare better than i did.
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I now feel ya on that. T-Mobile had no problem sending me a replacement unit. Before I could drop off the initial defective unit at a UPS, I found that the replacement also has the issue. So I called in for a second warranty exchange and they waived the $5 fee this time around. This is crazy!

Garbled screen issues

Those of you experiencing issues with the screen display being garbled, it finally became listed as a known issue for Sprint. This is good for those of you having it! You should be able to get into a store and get the phone replaced for free even without insurence. It will say in the "known issues" area for techs to waive the exchange fee if thats the reason its being replaced.

I had the issue and the reps said it's a known issue. Seems to be related to a certain batch of phones and the latest update. They tried replacing the screen first and it didn't fix it then he went to the spring employee forum and then he seen its a widespread issue and they replaced my phone for me. Hope this helps
Sent from my LGLS991 using Tapatalk

I just started to notice this today in some apps where the screen will split in two then have just snow in certain portions. Is that what you all are seeing?

wilsonch1551 said:
I just started to notice this today in some apps where the screen will split in two then have just snow in certain portions. Is that what you all are seeing?
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Yes. That is the exact issue. I did a factory reset on mine. I dont have the issue as much. Only when it gets warm. But i am going to get it replaced
Sent from my LGLS991 using xda premium

Yeah, where it it displays Snow on half the screen. We just got an offical email about it today to say that its now listed as a "known issue" for the device with an exchange waiver. So hopefully any of you with the issue can go in and get it fixed. You should be able to do so even without insurence. If they argue you that you need to pay tell them to check the site...it will say "waive fee"
I haven't gotton the chance to check since I've been off today.

Thank you for this I had to argue with the Sprint Tech support last night about this and they came up with a deal to pay my insurance for a month to swap the phone out and are sending me a new one. I reset my phone as well and haven't messed with the DPI and I have even heated it up a few times and don't seem to have the issue. I also quite running Google Now launcher and don't seem to have any problems today. Odd. Almost feel like it don't need to swap the phone but maybe I'll do the Xposed mod on this one as a test and still swap it when the other one comes....

Well it looks like they went back on the known issue and won't replace for free till LG admits its an issue. I replaced out a screen and the issue persisted for a person. Makes me wonder if it's motherboard issue. I'll keep you guys posted once it becomes official.
Sent from my LG-D800 using XDA Free mobile app

soulysephiroth said:
Well it looks like they went back on the known issue and won't replace for free till LG admits its an issue. I replaced out a screen and the issue persisted for a person. Makes me wonder if it's motherboard issue. I'll keep you guys posted once it becomes official.
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Are there any current known issues that they will replace the phone? I am having random reboots which is very infuriating. However, I was stupid and bought from Best Buy so I am not even sure a Sprint store could help me as they can't even activate my old phone! I have to go into Best Buy for them... I don't think I am technically a Sprint customer anymore but a Best Buy one with this weird plan they got me on that "saved" me money. $5 a month is not worth it for all this craziness I am now gong through!
Anyway, sorry to hijack this thread but I don't know if the screen issue relates to the random reboots people have been having but it seems that the first batch may have faulty CPUs according to another post. I really don't want to claim insurance because I want to be positive I don't get another phone that is the bad batch. I heard LG have been sending some people new phones so maybe I will try to go that route as the likely hood of them still having stock from the bad batch is less likely then Sprint or Best Buy.
This is the worst electronics purchase I have ever made!

It's not a listed known issue so sprint won't replace it unless you have TEP. If you do just take into a repair center and have then do all their tech crap and once they see its still rebooting randomly theyll replace it. My ATT one never did any of these stuff that sprint ones seems to be having issues with.. Makes me wonder about model numbers lol
Sent from my LG-D800 using XDA Free mobile app

Update
wilsonch1551 said:
Thank you for this I had to argue with the Sprint Tech support last night about this and they came up with a deal to pay my insurance for a month to swap the phone out and are sending me a new one. I reset my phone as well and haven't messed with the DPI and I have even heated it up a few times and don't seem to have the issue. I also quite running Google Now launcher and don't seem to have any problems today. Odd. Almost feel like it don't need to swap the phone but maybe I'll do the Xposed mod on this one as a test and still swap it when the other one comes....
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So it started again this weekend and I think it is tied to the phone being hot. If I am running intense video play back or high graphics games it will happen. I have left everything stock just to test it out and it has returned. As long as the phone is cool then it doesn't happen but the minute it starts to warm up from prolonged screen use then the problem returns. FYI.... Hopefully the new one gets here today and doesn't have the same problem.

Newest Update. I have been discussing this issue on Facebook on the Sprint page because they don't seem to understand the difference between "Warranty" and "Insurance". They are seeing it my way but does bring to light the BS they are shoveling that you have to buy insurance on your devices for things that should be covered by a Warranty. They need to review their policies on this and make things easier on folks who have defective merchandise and aren't just clumsy with phones.
http://answers.google.com/answers/threadview/id/440497.html

Oh so now I am told that the LG G4 from Sprint is on back order.....

soulysephiroth said:
Well it looks like they went back on the known issue and won't replace for free till LG admits its an issue. I replaced out a screen and the issue persisted for a person. Makes me wonder if it's motherboard issue. I'll keep you guys posted once it becomes official.
Sent from my LG-D800 using XDA Free mobile app
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Wait I thought EVERYONE was having this issue. If you get the patch of visual "snow" on your screen occasionally, you're saying the phone should be replaced completely?
My phone also gets REALLY hot sometimes. Pretty annoying. Obviously tanks the battery

send device into LG
I had the same issue where the screen would get garbled, show different colors (pink/purple/blue/green etc..) all screwed up. The camera app would crash when I would constantly switch from front facing to rear facing camera. My device got really slow had to reset/reformat it a few times. I thought it was due to rooting it or whatnot. I don't think that was it. I think it was a bad batch. I sent it in to LG two weeks ago and got it back today. Their message back on the paper was replaced flash/memory.
They actually sent me a completely new device. I think the touch screen issues are gone as well as the original issue. This feels like a brand new device not part of a bad batch. I'm glad I sent it in. You should do the same. It's probably part of the same problem posted in this thread. I'm a happy camper now.

Warranty is covered by LG. Thus you go to LG after 14 days you need insurance to get sprint to replace it normally. There's no issue that's just how it works and the termology backs it.
Devices get it everyone in a while, the thing is when half the screen us garbled and it happens frequently
Sent from my LG-D800 using XDA Free mobile app

Difference between Warranty and Insurance
soulysephiroth said:
Warranty is covered by LG. Thus you go to LG after 14 days you need insurance to get sprint to replace it normally. There's no issue that's just how it works and the termology backs it.
Devices get it everyone in a while, the thing is when half the screen us garbled and it happens frequently
Sent from my LG-D800 using XDA Free mobile app
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The issue I have is that I shouldn't have to pay insurance for a company to warranty something they sold me. If I didn't break the device then they should be the one to handle it for me with the manufacturer that they represent. I shouldn't have to go back to the manufacturer because they didn't sell me the device. If I had dunked it or broken it I agree I should have to pay out of pocket but that's not what happened.
This answer explains it and since I am already paying Sprint for cell service I shouldn't have to be inconvenienced as the customer to get a warranty item taken care of.
http://answers.google.com/answers/threadview/id/440497.html

A Google answers thread isn't policy. Sprint guaranteed the phone to work in the first 14 as per policy. The warranty you're claiming is a manufacturing one, not sprints warranty. It's lgs warranty for a year.
Sent from my LG-D800 using XDA Free mobile app

Here's a straight answer to your issue with warranty vs insurance.
THE WARRANTY IS THROUGH LG. They are the only ones who guarantee the phone to work for a year.
Sprint Asurion insurance: Will cover your phone for 2 repairs/replacements for free in a year, after that 25 dollars a repair or replacement, and if you have a lost, stolen, water damaged, or cracked display over an inch will be a deductible.
If you don't have TEP, then after 14 days Sprint will not cover replacements for your device UNLESS its a KNOWN ISSUE. As of right now, Sprint doesn't have anything officially listed as known issue till LG admits they have a problem and work out a deal with sprint to pay for the replacements.
You're arguing that Sprint has to honor LG's warranty, which is simple not the case. If that was the case Sprint wouldn't offer insurance at all.

I appreciate your take on things and having been with other more expensive carriers the question of insurance is a matter of perspective. With At&t within the first year they will just swap the phone out. Now this may be because they charge you more for their service and as they see it they would rather reduce the hassle and take care of the device with the manufacturer. With Sprint they have chosen to try and compete on a price model that requires that they charge for insurance as they don't have the money built into the plans to cover these sorts of issues. They may never admit that openly but in seeing how the two companies have addressed similar issues that would be the appearance of it.
Either way I now know that if it want to have anything close to the device coverage I had with At&t then I have to pay for Sprint "Insurance" so be it.

I am having the vertical split screen issue as well...it's just started happening and I am up to 1 month of ownership. Where is the best place to go to inquire about an LG warranty replacement?

sprint offering early upgrades for G4 users.

Edit:
This promotion ended.

Lease and easy pay only? That's stupid.

They no longer offer a two year. Anyone on a new plan that two years gets a subsidised phone charge.

RevChappy said:
I'll make this post pretty short. Sprint is giving people early upgrade for those with the LGG4 in IB agreements.
See the attachment.
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Thank you so much! Forgive me, but I do not know all of the jargon/ acronyms used in that post.
we have two lines on a family plan that have g4s (1 yr left, phone purchased from amazon, and just got them back from LG warranty repair), can we just walk in and ask for an early upgrade (and will the employee know what we are talking about or do we need to direct them to look up some sort of memo)?
Also, would we get to keep our phones or do we have to trade them in?
Thank you so much! Until I saw this we were thinking about having t mobile buy us out...

Im a troll said:
Thank you so much! Forgive me, but I do not know all of the jargon/ acronyms used in that post.
we have two lines on a family plan that have g4s (1 yr left, phone purchased from amazon, and just got them back from LG warranty repair), can we just walk in and ask for an early upgrade (and will the employee know what we are talking about or do we need to direct them to look up some sort of memo)?
Also, would we get to keep our phones or do we have to trade them in?
Thank you so much! Until I saw this we were thinking about having t mobile buy us out...
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Click to collapse
You would need to go on, or call and see if you have the offer on your account for it. I have yet to see the offer personally, so I can't give you a ton of details.

RevChappy said:
You would need to go on, or call and see if you have the offer on your account for it. I have yet to see the offer personally, so I can't give you a ton of details.
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Thanks for the quick reply. I'll check it out. It seems weird that some customers would get the offer and others would not... thanks again though!

Is there a date on this? I was told it expired via the Sprint reddit.

I was in there today, and they said that the offer has expired. But they also said they are re-working the offer, and it may be coming back. I'll keep you guys updated!

Is sprint telling people that the phone has a defect on the phone
Sent from my Nexus 6 using Tapatalk

Just got a call from my local Sprint store today wanting me to come in and receive an upgrade from my LG G4 to a new phone. First, Sprint never calls me. Second, I shouldn't be eligible for an upgrade yet. And finally, I didn't even purchase the phone from the local Sprint store, I got it from Best buy. Anyone else get a call like this?

I'm in the same scenario - 2 Sprint G4's with 1 year left on a 2 Yr Agreement. Haven't heard anything from Sprint. My phone bootlooped and was handled by LG Warranty about 4 months ago. Other line still somehow hasn't perished yet, so his is SOL if his phone bootloops (cause LG warranty is over by August 1st - possibly mine too, I don't know if the warranty extends if your phone bootloops and gets replaced or not, can't remember). We got our phones through Best Buy as well. Nothing yet hear.
I would love to hear about some kind of early termination option tbh because I wanna get a S7E. Not going to LG ever again after this phone. Had everything I wanted but it's just been kind of a letdown. At least LG's warranty repair service was fast (at least for me).

KillerDisturbed said:
I'm in the same scenario - 2 Sprint G4's with 1 year left on a 2 Yr Agreement. Haven't heard anything from Sprint. My phone bootlooped and was handled by LG Warranty about 4 months ago. Other line still somehow hasn't perished yet, so his is SOL if his phone bootloops (cause LG warranty is over by August 1st - possibly mine too, I don't know if the warranty extends if your phone bootloops and gets replaced or not, can't remember). We got our phones through Best Buy as well. Nothing yet hear.
I would love to hear about some kind of early termination option tbh because I wanna get a S7E. Not going to LG ever again after this phone. Had everything I wanted but it's just been kind of a letdown. At least LG's warranty repair service was fast (at least for me).
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It's a known issue, so even with out insurance they have to replace it for you.

stcloud99 said:
Just got a call from my local Sprint store today wanting me to come in and receive an upgrade from my LG G4 to a new phone. First, Sprint never calls me. Second, I shouldn't be eligible for an upgrade yet. And finally, I didn't even purchase the phone from the local Sprint store, I got it from Best buy. Anyone else get a call like this?
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I believe anyone who had the device replaced by the defect easy getting targeted for the offer.

Don't you like how if your phone has the known issue, but you don't know about it or forget to get it replaced before the end of your term, you have to pay a damage fee for the known defect?

just got off the chat with sprint, it is still available if you are
"Yes, that is correct. Normally, it will only be hotter than normal if being used while charging. But since you mentioned that you are just using it as normal and not when charging, I highly suggest that the device will be physically checked by our dedicated Sprint store technicians. Yes, we currently offer advance exchange for the defective device via Repair or Warranty Exchange process, however, based on the offer, it only applies for LG G4 Device won't power on, power cycles, or freezes / fails to boot up."

barelynotlegal said:
just got off the chat with sprint, it is still available if you are
"Yes, that is correct. Normally, it will only be hotter than normal if being used while charging. But since you mentioned that you are just using it as normal and not when charging, I highly suggest that the device will be physically checked by our dedicated Sprint store technicians. Yes, we currently offer advance exchange for the defective device via Repair or Warranty Exchange process, however, based on the offer, it only applies for LG G4 Device won't power on, power cycles, or freezes / fails to boot up."
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My device was already replaced last month due to the bootloop, would I still be eligible now?

Considering my device just bootlooped yesterday I intend to call Sprint about this because chat seems clueless, thanks for posting this.

would they let me simply terminate the lease and return the G4 phone without getting a new one? I want to cancel the line the lease is on.

I talked to Sprint and after talking to a couple reps they agreed to terminate the lease and let me upgrade to a different phone if I paid $100. It would usually take one business day but considering my phone is currently out of service they got it to 4 hours.

Unfortunately after a hour of talking, exchanges are only available. Lame. I even mentioned about our whole family has lg issues and we have been with you (sprint) over ten years and you cant or wouldnt contact us, but you can send me a stupid survey text everytime we call. Then i was told i could get the ugrade date reset for 100.00.

Pixel 4 XL repair headaches

Purchase UNLOCKED Pixel 4 XL 128GB Black from Best Buy on release day.
About 2 weeks ago I noticed that the microphone wasn't working in headset mode. It would work in speakerphone, however, it still sounded garbled.
Had it repaired at uBreakiFix and they replaced all of the microphones. This still didn't fix the issue. uBreakiFix isn't allowed to replace mainboards so I had to send it in to Google. Google refused to do an advanced exchange since it wasn't purchased from the Google Store leaving me without a device for a number of days.
Fast forward to today when I receive the phone. I immediately notice that the text and display size are very small. Sure enough when I go into Settings -> About -> Phone & hardware it says Pixel 4. OEM unlocking is now grayed out in developer options as well. Good news is that they fixed the microphone issues.
When in recovery I see:
google/flame/flame
When going into the bootloader I see:
Product revision: coral MP1.0(NA)
I guess my only option at this point is to send it back once again and pray.

joderme said:
Purchase UNLOCKED Pixel 4 XL 128GB Black from Best Buy on release day.
About 2 weeks ago I noticed that the microphone wasn't working in headset mode. It would work in speakerphone, however, it still sounded garbled.
Had it repaired at uBreakiFix and they replaced all of the microphones. This still didn't fix the issue. uBreakiFix isn't allowed to replace mainboards so I had to send it in to Google. Google refused to do an advanced exchange since it wasn't purchased from the Google Store leaving me without a device for a number of days.
Fast forward to today when I receive the phone. I immediately notice that the text and display size are very small. Sure enough when I go into Settings -> About -> Phone & hardware it says Pixel 4. OEM unlocking is now grayed out in developer options as well. Good news is that they fixed the microphone issues.
When in recovery I see:
google/flame/flame
When going into the bootloader I see:
Product revision: coral MP1.0(NA)
I guess my only option at this point is to send it back once again and pray.
Click to expand...
Click to collapse
I read your post a couple of times and some things are not made clear. Did you or did you not get an XL back? Easy to just say definitively because of the phone dimensions. Which carrier are you activated on? If you had an unlocked phone from day one (receipt for unlocked), that is what Google should have sent you. Their bad. Get on the line with Google. Since they sent you the phone, they owe you a resolution. If they either sent you a 4, or a carrier locked 4XL, then THEY should now cross-ship you a new phone. Just remember always being polite, but very persistent with Google support will usually get you sorted. Good luck.

v12xke said:
I read your post a couple of times and some things are not made clear. Did you or did you not get an XL back? Easy to just say definitively because of the phone dimensions. Which carrier are you activated on? If you had an unlocked phone from day one (receipt for unlocked), that is what Google should have sent you. Their bad. Get on the line with Google. Since they sent you the phone, they owe you a resolution. If they either sent you a 4, or a carrier locked 4XL, then THEY should now cross-ship you a new phone. Just remember always being polite, but very persistent with Google support will usually get you sorted. Good luck.
Click to expand...
Click to collapse
Thanks for following up and sorry I wasn't a bit more clear on the initial post.
I received an XL back (my phone to be exact - has a small mark that I remember). Same IMEI, etc. It was repaired by a 3rd party company (Cynergy).
I am on Verizon.
I do have a receipt for unlocked thankfully.
On the phone with them now. Great suggestion as I only did chat before.

joderme said:
Thanks for following up and sorry I wasn't a bit more clear on the initial post.
I received an XL back (my phone to be exact - has a small mark that I remember). Same IMEI, etc. It was repaired by a 3rd party company (Cynergy).
I am on Verizon.
I do have a receipt for unlocked thankfully.
On the phone with them now. Great suggestion as I only did chat before.
Click to expand...
Click to collapse
Just curious how many days it took to get your phone back from Google?
I also purchased from best buy.. Worried about having to go through mail in repairs
OH and also, were you on the hook for shipping fees?

trim81 said:
Just curious how many days it took to get your phone back from Google?
I also purchased from best buy.. Worried about having to go through mail in repairs
OH and also, were you on the hook for shipping fees?
Click to expand...
Click to collapse
Repair requested 12/7/19 (Saturday)
Mail in Kit shipped 12/9/19
Mail in kit arrived 12/10/19
Sent phone out 12/11/19
Received by Cynergy 12/12/19
Shipped back on 12/13/19
Received 12/16/19
All in all it was very fast. The weekend got me twice with regard to receiving the package to send back the phone (they insure it). The 2nd time was that I didn't send the phone in the same day that I received the return kit. The speed was great for a standard exchange situation.

joderme said:
Repair requested 12/7/19 (Saturday)
Mail in Kit shipped 12/9/19
Mail in kit arrived 12/10/19
Sent phone out 12/11/19
Received by Cynergy 12/12/19
Shipped back on 12/13/19
Received 12/16/19
All in all it was very fast. The weekend got me twice with regard to receiving the package to send back the phone (they insure it). The 2nd time was that I didn't send the phone in the same day that I received the return kit. The speed was great for a standard exchange situation.
Click to expand...
Click to collapse
Did Cynergy fix the issue you were having? Hopefully they didn't scratch or ding up your phone. Every time I've gotten a refurb replacement from them it's always had lots of scratches on the screen.

zetsumeikuro said:
Did Cynergy fix the issue you were having? Hopefully they didn't scratch or ding up your phone. Every time I've gotten a refurb replacement from them it's always had lots of scratches on the screen.
Click to expand...
Click to collapse
So I initially went to uBreakiFix to try to repair. They replaced the mics, however, couldn't replace the main board. That didn't work.
Cynergy fixed the mic problems I was having but flashed the phone with a Pixel 4 image and the bootloader was locked. This is despite the device being a Pixel 4 XL. Phone was in the same condition as when I sent it in.
After lots of bickering and reaching out to contacts I was able to get Google to replace the device due to the multiple issues.