Does the Tmobile note 4 update address the camera focus issue when first starting it up?
You gonna get different responses from everyone.best to try for your self.member had focus issues in kitkat
No Luck
fallenangelguard said:
Does the Tmobile note 4 update address the camera focus issue when first starting it up?
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I've updated a Note 4 yesterday from Kitkat to Lollipop, hoping the focusing issue would stop. And it did not. So now, I'm going to go through with submitting a claim/replacement.
PKFR4Life said:
I've updated a Note 4 yesterday from Kitkat to Lollipop, hoping the focusing issue would stop. And it did not. So now, I'm going to go through with submitting a claim/replacement.
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good luck man. I've already had two note 4's from t-mobile and they both have had this issue... its really annoying but it is what it is... hope you fare better than i did.
Getting a replacment
fallenangelguard said:
Does the Tmobile note 4 update address the camera focus issue when first starting it up?
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Just finished talk with tmobile. They will have one shipped from the warehouse for me as it is a known issue and requires phone replacement.
fallenangelguard said:
Just finished talk with tmobile. They will have one shipped from the warehouse for me as it is a known issue and requires phone replacement.
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Are you on the Jump program and did you have to pay anything? How long have you had your Note 4 for?
I am asking because I've been plaqued by this from day one and the girl at the store keeps telling me it's NORMAL! I got so pissed.
Jammol said:
Are you on the Jump program and did you have to pay anything? How long have you had your Note 4 for?
I am asking because I've been plaqued by this from day one and the girl at the store keeps telling me it's NORMAL! I got so pissed.
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Not on the jump program, I just have the basic insurance on it. Did not have to pay anything from what I was told. Bought the note 4 in March of this year and the issue followed not to long after but was hopeful in trying to find a way to resolve it but eventually gave up. I've noticed in store reps can very greatly. I would suggest using the online chat. It is what I did and just explained I tried the tmobile forum steps for the factory reset while on kit kat, then tmobile upgrade to lollipop, factory reset again, the focus will sometimes take up to two minutes to work, and not sure what to try next. The chat rep stated when they checked into it, there is a known issue for the note 4 camera and they can do a handset exchange.
My recommendation when chatting with them online is to be nice, courtesy, and let them take there time
fallenangelguard said:
Not on the jump program, I just have the basic insurance on it. Did not have to pay anything from what I was told. Bought the note 4 in March of this year and the issue followed not to long after but was hopeful in trying to find a way to resolve it but eventually gave up. I've noticed in store reps can very greatly. I would suggest using the online chat. It is what I did and just explained I tried the tmobile forum steps for the factory reset while on kit kat, then tmobile upgrade to lollipop, factory reset again, the focus will sometimes take up to two minutes to work, and not sure what to try next. The chat rep stated when they checked into it, there is a known issue for the note 4 camera and they can do a handset exchange.
My recommendation when chatting with them online is to be nice, courtesy, and let them take there time
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Cool thanks man. Same stuff my brother in law just told me cause he works for T-Mobile. He's going to log a ticket for me today and they will call me.
Update: Just got off the phone with them and I should have a new one on Monday. I asked her what if it does the same thing. She said they will exchange or one more time and if the third one does it as well then I'll go into a different device.
I thought only att did that. I really don't want to get rid of my note 4 negate I freaking love this phone.
In my experience, I think there's a defect with the Note 4 OIS camera where the camera gets physically stuck the longer you own the phone. when mine gets stuck, giving it a light flick/smack against my hand makes the camera focus again. I had this problem with my original note 4, as well as a replacement note 4 that t mobile sent out to me. It's inconvenient but at least you can make the focus work again by smacking the area around the camera
Note 4 Plague
bigTINY779 said:
good luck man. I've already had two note 4's from t-mobile and they both have had this issue... its really annoying but it is what it is... hope you fare better than i did.
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I now feel ya on that. T-Mobile had no problem sending me a replacement unit. Before I could drop off the initial defective unit at a UPS, I found that the replacement also has the issue. So I called in for a second warranty exchange and they waived the $5 fee this time around. This is crazy!
Related
So my replacement nexus 4 was suppose to be delivered on Monday. Around noon monday, I check the tracking which said it had been delivered...except I was home all morning and no package was delivered. I waited a few hours, figuring it was some kind of mistake with the tracking.
Then, I called UPS and they confirmed that it had been delivered at the stated time. I immediately called google and explained the situation. They were very understanding and started the process of disabling the lost device and issuing me a new one.
However, later that evening, my neighbour rang the bell and had the package in his hand....he had just come back from work and found it sitting at his front door (arghhh UPS ). At this point I hadn't yet received the e-mail from google with the link to order another replacement, so I figured I would call them to let them know that I had found the device. The rep told me that she would send the request to the department that handles lost/stolen device, but it was most likely already too late. She said she would keep me posted on the situation by e-mail.
Today, I still haven't received the e-mail with the link to order the new replacement, and the device is working fine (I assume if they disable it, it would lock me out or something). So I e-mailed the aforementioned rep and explained this to her. She e-mailed back saying that they had already disabled the device and given me a full refund, and that I would have to reorder the device...wtf On top of that she made no mention of returning this device (But I did go ahead and mail back the original phone today).
The phone is still working fine and my credit card doesn't show any refund (though this may be due to the fact that they haven't yet processed the refund....just my guess). Oh and still no e-mail to order the replacement, but I'm assuming since they are apparently issuing a refund, they expect me to place a whole new order?
What do you guys think? Is this just a big miscommunication between the various departments at google? Did they indeed stop the disabling of the device (which would explain why the device is still working)? But then why would the rep tell me I need to reorder the device. Man, this is just a big mess......and the funny part is, this device has the same earpiece buzzing problem for which I did the RMA lol.
Update: see post 14 on page 2
All the nexuses have buzzing earpieces. Its a feature
Sent from my Nexus 4 using Tapatalk 2
jaju123 said:
All the nexuses have buzzing earpieces. Its a feature
Sent from my Nexus 4 using Tapatalk 2
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Only the first ones, all the new batches are fine...
CrazyPeter said:
Only the first ones, all the new batches are fine...
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New batches = ordered on or after 27th?
now what does that mean disabling a device.... it aint usable... ?
CrazyPeter said:
Only the first ones, all the new batches are fine...
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Are you saying newer ones don't give that hissing sound when idling (not in call)?
Sent from my Nexus 4 using Tapatalk 2
CrazyPeter said:
Only the first ones, all the new batches are fine...
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Mine is from the Nov 13th batch of orders no buzzing in my ear piece. My neighbor ordered on the 7th and received it on Monday and it has a buzzing earpiece so I don't think that it has anything to do with what batch it came from.
Sent from my Nexus 4 using Tapatalk 2
yogeshmha said:
now what does that mean disabling a device.... it aint usable... ?
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They said once they remote disable the device it will basically become a paperweight. I have no idea of exactly what they do. Can anyone shed some light on this? BTW phone still works.
Why would anyone hold up their phones to their ears when it is not on or even on a phone call??!
is this like the "if I shake my phone real hard, I can hear something rattling inside" complaint?
I can't believe you mailed the phone back before even receiving the e-mail with the link to get the next RMA unit. If I were you I would have kept the phone until it either stopped working or you placed the next RMA order and had the next replacement in hand.
Now who knows when you will get your hands on another N4. Looks like you are in a whole new limbo period.
zealtor said:
They said once they remote disable the device it will basically become a paperweight. I have no idea of exactly what they do. Can anyone shed some light on this? BTW phone still works.
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I think what they do is void the ESN on the device rendering it unusable as a carrier cannot activate a bad ESN.
facetubespam said:
Why would anyone hold up their phones to their ears when it is not on or even on a phone call??!
is this like the "if I shake my phone real hard, I can hear something rattling inside" complaint?
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I can clearly hear the buzzing while on a call on both the original and the replacement phone, and it's really annoying. Obviously if I could not hear it in a call, it would be a non-issue.
sn0warmy said:
I can't believe you mailed the phone back before even receiving the e-mail with the link to get the next RMA unit. If I were you I would have kept the phone until it either stopped working or you placed the next RMA order and had the next replacement in hand.
Now who knows when you will get your hands on another N4. Looks like you are in a whole new limbo period.
Click to expand...
Click to collapse
I mailed back the original phone that I ordered on Nov 13, not the replacement. The rep said that I had to mail back the original right away to avoid being charged for it. Like I said, the replacement phone is working fine (except for the buzz lol) and so far as I can tell, they have not "disabled" the device in any way yet. Even if they do, I have a perfectly fine HTC one S sitting here that I have no problem using.
Sucks man, sorry. I would've tried to keep that thing as long as I could. As far as the buzzing, seems like all these devices have a shielding or grounding issue which is causing the noise in the ear piece. My first phone which I got from TMobile (I love 30 day return policy ) had a pretty bad electrical/modem sound that was actually very distracting while in a call. The new device which I just received yesterday from El Goog doesn't have this defect, but does have the sound of an active earpiece at all times. Hardly an issue. The previous device sounded really bad over VOIP and calls never sounded as good as with the new one. Best to be patient and satisfied rather than hasty and regretful
Good luck man!!
Sent from my Brain
Update
So I just got an e-mail from another rep saying that they were able to stop the deactivation of the device. lol. No wonder why the phone has been working all along. I think I'm just going to sell the phone since I don't want to go through this whole RMA process again, and it does seem like this buzzing happens on all nexus 4s. I'll probably order one again once these issues have been worked out. In the mean time, I think I can get by just fine with the HTC one s that I picked up brand new for $100 last week
zealtor said:
So I just got an e-mail from another rep saying that they were able to stop the deactivation of the device. lol. No wonder why the phone has been working all along. I think I'm just going to sell the phone since I don't want to go through this whole RMA process again, and it does seem like this buzzing happens on all nexus 4s. I'll probably order one again once these issues have been worked out. In the mean time, I think I can get by just fine with the HTC one s that I picked up brand new for $100 last week
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from themobileshop? lol
No earpiece buzzing on my N4
zealtor said:
So I just got an e-mail from another rep saying that they were able to stop the deactivation of the device. lol. No wonder why the phone has been working all along. I think I'm just going to sell the phone since I don't want to go through this whole RMA process again, and it does seem like this buzzing happens on all nexus 4s. I'll probably order one again once these issues have been worked out. In the mean time, I think I can get by just fine with the HTC one s that I picked up brand new for $100 last week
Click to expand...
Click to collapse
Brand new One S for $100? Off-contract?
Sent from my GT-I9000 using xda app-developers app
jacklebott said:
No earpiece buzzing on my N4
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Same here so its not on all N4's
Sent from my Nexus 4 using Tapatalk 2
supersain08 said:
from themobileshop? lol
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haha yeah, I was able to find two of them, one for me and one for my brother, just before the whole GTA pretty much went out of stock lol.
ed10000 said:
Brand new One S for $100? Off-contract?
Sent from my GT-I9000 using xda app-developers app
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yes, it was a canadian deal. see here
Just FYI also, I have had no buzzing whatsoever. So it seems new batches may not suffer from this?
I thought I'd share this. It's from Asus customer support.
After consulting related department in TW, up till now, they still have no schedule for next update but they do have the plan to update it.
We will transfer customers' wishes to them for further development.
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Unlocking is coming
issawillwin said:
Unlocking is coming
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I will .. after my warranties goes out... be using custom ROMs for sure (I was happy to see that someone builded/ported AOKP). But I am bit disappointed from Asus and their lack of communications on that matter.
Technojo said:
I will .. after my warranties goes out... be using custom ROMs for sure (I was happy to see that someone builded/ported AOKP). But I am bit disappointed from Asus and their lack of communications on that matter.
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at least you got a tablet mine has been in asus repair centre 2 months now. they had it more than i have.
Never buying asus again.
bought in nov resetting and other random issues update didn`t fix sent away. 1 month comes back now it`s worse. send it back sd card issue keeps remounting every 30 secs send back. they deny they can replicate issue even with vid i sent them. (apparently they were being kind and didn`t charge me labor fee for looking at tablet to find no fault.)
Got tablet back tried 4 diff sd cards diff sizes format all same issue recorded. whole thing sent back now they admit issue and will fix (1 month to get that far).
however the reset issue and garbled screen also recorded is not replicate-able. ..... 3 weeks latter they still have it and can never answer my question about wtf is going on and refuse to just swap it over with a new one.
so i have had tablet about 3 months they had it 5 months mind my french but fu ck ing useless service. it will be out of warranty before i use the damn thing.
what annoys me the most is this was bought specifically for on the go as i run my business remotely and am an avid bike user so carting around a crazy heavy laptop annoys the **** out of me.
Anyway lesson learnt don`t buy asus because if you get a **** one it will never get back to you working.
Technojo said:
I thought I'd share this. It's from Asus customer support.
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Maybe we should keep bugging them until they release an update.
cecilyen said:
Maybe we should keep bugging them until they release an update.
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Click to collapse
:good:
So long story short, the lens jumps up and back down while holding the phone trying to take a picture. It stops however when the phone is stabilized on a table.
I guess my question is, is there anyone else who is experiencing this? Do I have a defective device, does the OIS think I'm moving much more than I really am?
Here is a YouTube link recorded by me very clearly showing my issue.
Nexus 6 camera lens issue: http://youtu.be/4ZYjjVedRnM
Mine doesnt do that bro. I would look for a replacement. Good luck.
There's another thread somewhere -- look around. You're not alone.
Sent from my Nexus 6 using Tapatalk
k.s.deviate said:
So long story short, the lens jumps up and back down while holding the phone trying to take a picture. It stops however when the phone is stabilized on a table.
I guess my question is, is there anyone else who is experiencing this? Do I have a defective device, does the OIS think I'm moving much more than I really am?
Here is a YouTube link recorded by me very clearly showing my issue.
Nexus 6 camera lens issue: http://youtu.be/4ZYjjVedRnM
Click to expand...
Click to collapse
Have already seen this issue. Factory reset seems to solve it.
It was doing it before I unlocked and rooted, which did a factory reset no? Also different camera apps reproduce the same issue.. I can't seem to find another thread with the same issue, can someone post a link? I'm pretty concerned and am thinking about getting a replacement...
i posted about my issues in this thread. seems that it was a hardware issue and T-Mo replaced it. no problems since
http://forum.xda-developers.com/showpost.php?p=57450996&postcount=78
My nexus 9 did this. I could hear It move after taking a picture or while panning around. It was rather annoying which is another reason why I returned it.
I've just had this exact same issue. I got my phone on the 8th of Dec and it started for no reason on the 25th. I tried a few full wipes, and also tested it on a couple of alternative camera apps with no joy so it's been taken back to store today.
I called google and just got an RMA to send it back once I receive the new one.. They sent me a link that took me directly to the check out portion of play devices.. Play store shows them out of stock however my order was successful.. Now let's see how long the new one takes to arrive.
Edit: ordered it today (26th), email confirmation said it should leave the warehouse by the 30th. :thumbup: ups standard shipping 2-5 days.
Ive got an rma with moto for mine.
Camera Lens Movement
Yes bro ur right. My nexus 6 also is facing the issue and im getting a replacement
Yup, I had the same problem, and just got a replacement from Motorola, definitely a hardware malfunction.
k.s.deviate said:
So long story short, the lens jumps up and back down while holding the phone trying to take a picture. It stops however when the phone is stabilized on a table.
I guess my question is, is there anyone else who is experiencing this? Do I have a defective device, does the OIS think I'm moving much more than I really am?
Here is a YouTube link recorded by me very clearly showing my issue.
Click to expand...
Click to collapse
I'm seeing the same issue you're seeing. Motorola customer reps sucks too. I'm trying to do the advance exchange program but my card got rejected 3 times from motorola's system. This also happened to me when purchasing the damnnn phone. Hopefully 4th time is a charm if not, motorola better figure this **** out. They even asked me to use a friend or family member's credit card. WTF is that!!! First time it failed because my CC billing and shipping was different. So I called my CC to change my billing addy to my work addy. Tried again and still got rejected.
Camera Focus Problem
Another casualty . . . focus problems. Just talked to Motorola and a replacement is being shipped.
Ok so i have had my N6 since December but only used the video yesterday. It suffers the same problems as above that I will not focus on a object and keeps going in and out of focus on its own.
My dilemma, I bought it full retail from T-mobile, did not activate it on T-Mobile, instead I dropped in my Verizon SIM and have been using it on Verizon ever since. So I notice the camera problem yesterday and I speak to T-mobile today. In a nutshell they are refusing to replace it through a warranty exchange (new or reconditioned) because I never activated it on T-Mobile and I don't have an account with them.
T-Mobile sent me to Google (30 minutes of my life that I will never get back) who tried to tell me it was a software issue. When I told them I'm sure it was a hardware issue they sent me back to T-Mobile despite telling them that they sent me here in the first place. Round two with T-Mobile and they again refuse to warranty the phone and give me the number to Motorola (which actually makes more sense).
So the question is now, how is the Motorola warranty process and will I have to play "20 questions" like with Google? Will I have to send them the N6 first or can I hold onto it while they ship me another one? How long will the process take?
Another option I thought of, I could activate the N6 on T-Mobile with a pay as you go plan and then have them warranty it since now I do have an account with them. I still have the T-Mobile SIM that came with N6 so I don't think it would be that difficult.
Or should I just raise a stink with T-Mobile and demand they warranty the N6 regardless of my account status.
Any thoughts?
Slomo26 said:
Ok so i have had my N6 since December but only used the video yesterday. It suffers the same problems as above that I will not focus on a object and keeps going in and out of focus on its own.
My dilemma, I bought it full retail from T-mobile, did not activate it on T-Mobile, instead I dropped in my Verizon SIM and have been using it on Verizon ever since. So I notice the camera problem yesterday and I speak to T-mobile today. In a nutshell they are refusing to replace it through a warranty exchange (new or reconditioned) because I never activated it on T-Mobile and I don't have an account with them.
T-Mobile sent me to Google (30 minutes of my life that I will never get back) who tried to tell me it was a software issue. When I told them I'm sure it was a hardware issue they sent me back to T-Mobile despite telling them that they sent me here in the first place. Round two with T-Mobile and they again refuse to warranty the phone and give me the number to Motorola (which actually makes more sense).
So the question is now, how is the Motorola warranty process and will I have to play "20 questions" like with Google? Will I have to send them the N6 first or can I hold onto it while they ship me another one? How long will the process take?
Another option I thought of, I could activate the N6 on T-Mobile with a pay as you go plan and then have them warranty it since now I do have an account with them. I still have the T-Mobile SIM that came with N6 so I don't think it would be that difficult.
Or should I just raise a stink with T-Mobile and demand they warranty the N6 regardless of my account status.
Any thoughts?
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Click to collapse
I did the exact thing you did and I called Motorola. They sent me a new phone in a factory sealed box (no refurb.) Just call them, tell them your issue and you'll be taken care of.
it's hardware issue, send it back to Motorola for a new replacement, or repair by yourself
Ok so I activated the N6 on a pay as you go plan which cost me a total of $13.00. Well turns out that T-mobile would have to send in the phone first before a replacement is shipped on any pay as you go plan. If I had activated on a monthly plan then they would have sent the replacement first.
I ended up calling Motorola and after a lengthy hold time my replacement N6 is enroute. Hopefully this will end my camera problems and not start any new ones.
Is anyone else experiencing issue with their screen not rotating to landscape? I don't know if it's me or if there's an issue with the phone itself. I noticed last night my screen wasn't rotating during video playback on Youtube or when surfing the internet.
JediMindTrixx said:
Is anyone else experiencing issue with their screen not rotating to landscape? I don't know if it's me or if there's an issue with the phone itself. I noticed last night my screen wasn't rotating during video playback on Youtube or when surfing the internet.
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Your not alone.. There are already a few threads talking about the same issue
Brian288 said:
Your not alone.. There are already a few threads talking about the same issue
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Click to collapse
My thread HERE dealing with people edge not working was a result of a bad accelerometer. Same issues: calendar and apps not rotating. I downloaded a clinometer app and would only see the accelerometer track about 14 degrees off center and then stop as I rotated the phone.
I returned the phone this morning for a new one and all's well. 64 GB Whites are starting to sell out though. I had to drive to a BB about 30 minutes away to get a replacement.
jeff_roey said:
My thread HERE dealing with people edge not working was a result of a bad accelerometer. Same issues: calendar and apps not rotating. I downloaded a clinometer app and would only see the accelerometer track about 14 degrees off center and then stop as I rotated the phone.
I returned the phone this morning for a new one and all's well. 64 GB Whites are starting to sell out though. I had to drive to a BB about 30 minutes away to get a replacement.
Click to expand...
Click to collapse
I did the same and found out mine is doing the same thing.
Yeah, I went to Verizon yesterday and they were going to replace it and they didn't have any 64GB white edges. No one within 150 miles does. I have fourteen days to get a new one either by waiting for it to come to the store. I called VZW and they can't do it over the phone and guarantee me a new phone.
So, I will wait for a new one.
Got my replacement and everything is good to go...
You can close this thread.
I'm having the rotation issue too. I've read other places that is a software issue. Gunna have to get a replacement tomorrow.
Well after doing the run arounds with Verizon they're finally sending me a new phone. I called the local stores and there's not a single one within 60 miles that has the white 64GB Edge in stock. I was very hesitant doing it over the phone, but they said they didn't have any certified like new devices yet so that I would most likely get a new device. I did tell them though that I would send it right back if it wasn't a brand new device. Its a shame there's not a simple fix for this issue.
brholt6 said:
Well after doing the run arounds with Verizon they're finally sending me a new phone. I called the local stores and there's not a single one within 60 miles that has the white 64GB Edge in stock. I was very hesitant doing it over the phone, but they said they didn't have any certified like new devices yet so that I would most likely get a new device. I did tell them though that I would send it right back if it wasn't a brand new device. Its a shame there's not a simple fix for this issue.
Click to expand...
Click to collapse
I was in the same boat. No white 64GB edge within 200 miles. I went through the same thing on the phone with Verizon. I had to explain to the CSR on the phone that it is not a warranty claim nor an insurance claim. It is an exchange and there is absolutely no reason for not getting a brand new phone.... But they wanted me to send the phone to them first and then they would send me a brand new one after receiving the bad one. Good you are getting a new one. I actually went a got a black one from the store. I had, had enough of Verizon and just wanted a properly functioning phone.
JediMindTrixx said:
I was in the same boat. No white 64GB edge within 200 miles. I went through the same thing on the phone with Verizon. I had to explain to the CSR on the phone that it is not a warranty claim nor an insurance claim. It is an exchange and there is absolutely no reason for not getting a brand new phone.... But they wanted me to send the phone to them first and then they would send me a brand new one after receiving the bad one. Good you are getting a new one. I actually went a got a black one from the store. I had, had enough of Verizon and just wanted a properly functioning phone.
Click to expand...
Click to collapse
Ya, if it's not new I'll just swap it out at the store for a regular S6. At this point I'm just hoping they keep their word and it's a new device. I'm not a very patient person and with as much time as I've already put in with Verizon, it's not worth it to keep swapping phones.
How's your replacement working so far?
Gave droid-life some info on the issue and they did a write up. Hopefully it'll get some more attention and we'll get a definite answer on the cause from Samsung soon.
brholt6 said:
Ya, if it's not new I'll just swap it out at the store for a regular S6. At this point I'm just hoping they keep their word and it's a new device. I'm not a very patient person and with as much time as I've already put in with Verizon, it's not worth it to keep swapping phones.
How's your replacement working so far?
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Click to collapse
I'm not patient either... Especially when it comes to stuff like this. You should call Verizon after you get your phone and see if they can credit your account for all the hassle. They credited me $40.
Hope it all works out for you!
JediMindTrixx said:
I'm not patient either... Especially when it comes to stuff like this. You should call Verizon after you get your phone and see if they can credit your account for all the hassle. They credited me $40.
Hope it all works out for you!
Click to expand...
Click to collapse
Nice! If the same issue pops up on the new phone I'll definitely be doing that.
So far so good. I'm doing a fast charge to see if that makes it kick the bucket, then I'll add my apps again. If it goes bonkers in a few days, I'll move on to the S6. Anyways, what I wanted to post is some disappointing news (for me). It'll be hard to tell unless anyone else has this issue and can download the "Phone Info Samsung" app. My original phone that had the issue was made on 3-29-15 in China. The phone they replaced it with was also made on 3-29-15 in China. If its hardware related, surely I'm screwed.
Got my edge on launch day and was fine for one day, then wouldn't rotate. So, I replaced it. Agaij, for one day it was fine and then started to not rotate again. I wasn't going to replace it every time this happened, so I waited it out and as of yesterday, the rotation is working fine, like it just fixed itself.
Sent from my SM-G925V using XDA Free mobile app
the phone i have that is not working was made on 2015.04.02 (not sure if February or April) and also made in China. I will check when i get the new phone to find out.
I'm having the same problem. I honestly didn't even realize it until I started seeing people with the issue... Now it bothers the hell out of me. I'm going to try to get a new one from a store after work today.
Although I find it hard to believe it's a hardware issue when this many devices are seeing it. Working right out of the box and then all of a sudden it stops is pretty indicative of software in my eyes... At least that's what I'm hoping for.
Sent from my SM-G925V using XDA Free mobile app
eorsini said:
I'm having the same problem. I honestly didn't even realize it until I started seeing people with the issue... Now it bothers the hell out of me. I'm going to try to get a new one from a store after work today.
Although I find it hard to believe it's a hardware issue when this many devices are seeing it. Working right out of the box and then all of a sudden it stops is pretty indicative of software in my eyes... At least that's what I'm hoping for.
Sent from my SM-G925V using XDA Free mobile app
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If you dont mind, download the Phone Info Samsung app and share when and where your device was made. Seems like devices made in China are the majority of the ones with the issue.
brholt6 said:
If you dont mind, download the Phone Info Samsung app and share when and where your device was made. Seems like devices made in China are the majority of the ones with the issue.
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EDITED: Downloaded the wrong app. I'm an idiot.
Made in China. Manufacture date: 2015.03.29
eorsini said:
EDITED: Downloaded the wrong app. I'm an idiot.
Made in China. Manufacture date: 2015.03.29
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I'm definitely starting to guess it has something to do with the phones made in China. What sucks is the replacement phone I just got was made on 3-29-15 in China too.
Thanks for sharing your info btw!
brholt6 said:
I'm definitely starting to guess it has something to do with the phones made in China. What sucks is the replacement phone I just got was made on 3-29-15 in China too.
Thanks for sharing your info btw!
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well the next question I have is... does anyone have a phone that WASN'T made in China? I haven't seen anyone mention it was made elsewhere.
What's up everyone? Has anyone experienced an issue where the phone's entire display becomes unusable? I've had the phone since the day it came out (March 6 in my case) and last night (3/30) my screen became unresponsive. I had not taken any damage from drops etc. I have the tmobile variant and am on the most current firmware. I factory reset it and it started working. Installed Gboard, nova launcher and chase banking app. I find it hard to believe any of those apps could be causing issues, but its possible?
I have experience this issue twice after that. 3 times total.
I left Samsung on the S6 and came back for the 10 Plus. Sucks that this is happening. I have done research but not much comes up with people's experiences. Any Samsung enthusiast out there, I call upon you for some help lol
Chase is def not responsible, don't use the other two. In the event this is a hardware defect Samsung offers free repairs. Those fortunate enough to live near walk-in facilities needn't wait long, just a few hours for repairs. Ubreak is their partner in the US so that's another route to consider. Also, diagnostics are free.
Maybe T Mobile can exchange it, but I haven't bought a carrier phone since the SK.
Dude ! your not the only one ? it's also happening to me. I thought maybe it was the app, but I think it's the software smh. they need to fix this asap this makes no sense Samsung !
I think we need an update to fix that.
Appvalley TutuApp Tweakbox
ricosuave88 said:
Dude ! your not the only one it's also happening to me. I thought maybe it was the app, but I think it's the software smh. they need to fix this asap this makes no sense Samsung !
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Are you on the TMobile variant? If so did you update to the firmware they released a week later launch?
I'm going to go to the later and see what they can tell me. I woke up this morning and the phone was again unresponsive. Switched to another phone and an hour later the gs10 is working. I don't know how I'll be about to get the rep to buy my story except to be adamant about the issue. ??*
Ace42 said:
Chase is def not responsible, don't use the other two. In the event this is a hardware defect Samsung offers free repairs. Those fortunate enough to live near walk-in facilities needn't wait long, just a few hours for repairs. Ubreak is their partner in the US so that's another route to consider. Also, diagnostics are free.
Maybe T Mobile can exchange it, but I haven't bought a carrier phone since the SK.
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UbreakIfix?? Ill have to look into that. I called Samsung support this morning and to no surprise I got no useful help. She did say this issue is a growing one. Im not first to call she said.