Database Develop

[Q] RMA'ing phone, HBOOT 1.56 Locked w/ S-OFF

I'm going to RMA my One due to the camera tint issue. I RUU'd back to stock, however the bootloader is showing I'm on HBOOT 1.56 locked and S-OFF.
Does anyone know if this will be an issue for the RMA? If so, how can I go back to locked/s-on?
Just to clarify: Stock --> moonshine S-OFF --> RUU 3.05.651.6 (fail) --> RUU 3.05.651.6 (success) --> OTA 4.06.651.4 --> Now
Thanks!

Check around the threads. Rootlinux created a boot loader masking script, that I belive will appear to be bone stock. Or pm him and ask, he is a helpful guy.
Sent from my HTCONE using Tapatalk

jblaze10 said:
Check around the threads. Rootlinux created a boot loader masking script, that I belive will appear to be bone stock. Or pm him and ask, he is a helpful guy.
Sent from my HTCONE using Tapatalk
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Click to collapse
I was able to fix this with "fastboot oem writesecureflag 3", now locked/s-on.
Thanks though!

Lol that's what I did about 2 days ago. Phone just arrived at Houston this morning . Kinda worried about how it goes though hoping they don't charge me for anything.
Sent from my iPad using Tapatalk

luigi311 said:
Lol that's what I did about 2 days ago. Phone just arrived at Houston this morning . Kinda worried about how it goes though hoping they don't charge me for anything.
Sent from my iPad using Tapatalk
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Click to collapse
Well please update if it was successful. Would be nice to know if it an option!!
Sent from my HTCONE using Tapatalk

If you ask me HTC should fix the camera issue with out question. I see more stock unrooted users with the problem then rooted users. HTC see's a opportunity to get out of spending money to make things right. I been a HTC user for a long time and things like this really bothers me and i may go with a different brand next time around.

FYI, I've done about five insurance claims/replacements and each one that was returned was rooted/rommed and I've never had any issues, I've just usually had to pay the 100(twice) or 10(three times) bucks (old phone was an evo 3d, super cheap)

thefritob said:
FYI, I've done about five insurance claims/replacements and each one that was returned was rooted/rommed and I've never had any issues, I've just usually had to pay the 100(twice) or 10(three times) bucks (old phone was an evo 3d, super cheap)
Click to expand...
Click to collapse
An insurance fix is at your expense and covers everything from water damage to user stupidity which is why they don't care if you had a custom rom or were rooted. A warranty exchange for the camera issue is covered by HTC and the end user usually only pays shipping.

Kraizk said:
An insurance fix is at your expense and covers everything from water damage to user stupidity which is why they don't care if you had a custom rom or were rooted. A warranty exchange for the camera issue is covered by HTC and the end user usually only pays shipping.
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Click to collapse
Ahh okay, I guess that makes a difference.

I have this problem with mine and sent it out however due to it saying relocked on the boot loader they now want to charge me 200 to fix a hardware defect. I guess I should have done better locking it. But come on this should have been a recall and should not matter whether or not in warranty. I'm not asking to get a brand new phone just want this fixed. Will keep everyone updated as I get more updates from them.
Sent from my Nexus S 4G using Tapatalk 2

I've shipped mine out to HTC. I don't suspect any issues as it appears to be completely stock, but we'll see.
I'll update when I get it back from them.

Mines on its way back should be getting here Monday . I s-offed via revone and I used revones tools to lock and s-on prior to ruu back to 4.1.2 and just updated till KK. After all that I sent it in and all went smoothly, no charges nothing. Just waiting for my phone to get here to test the camera.
Sent from my iPad using Tapatalk

just got here!!
Just got my phone back . Seems like no charge was place and they did fix my camera sensor and they also raised my power button a little since it was sinked in. So far everything seems good. Anyone know how to check the camera sensor revsion and date?

Update to my situation.
I got a phone call from the escalation team from HTC the guy said that normally because the boot loader was unlocked they don't cover it under warranty. However since they found a stock rom on the phone they would honor the warranty and he also said that they already had the phone in repair. Basically he was calling as a courtesy to keep me in the loop. I was so relieved by this and this certainly restored my faith in HTC and will continue to support them. This happened last week and the phone should be back tomorrow. Will let everyone know how it goes
Sent from my Nexus S 4G using Tapatalk 2

I didn't hear from HTC at any point, but the phone left Houston the same day it arrived. Hopefully it was a quick fix. Should be here tomorrow, so we'll see.

Got my phone back with the camera fixed
Phone was wiped, but still on HBOOT 1.56 Locked/S-ON.
Here's a picture in probably a worst case scenario (ISO 1600, exposure +2, flash on, recording 1080p). Pitch black.

Went to ATT Device Center Regarding KITKAT issue

I installed the OTA for kit kat and my phone lost touch control as some other threads are stating. I tried everything, odin , side loading and nothing worked so i went to device center with my active that is no longer under warranty. As soon as i told the representative that i have the active and i did kit kat update he said "and your touch screen doesn't work?" He told me they had tons of people come in today for that issue. I always look on xda first when i have a phone problem so i just wanted to write this post to warn people not to do ota because this could happen, and also for people dealing with this it is a known issue and the device center knows about it.. This guy was awesome btw he even swapped out my battery and gave me the new back cover. Its the little things in life:laugh:

How could it be out of warranty? The phone came out in June and it carries a one year warranty. That is assuming you didn't void it somehow...

mrmartin86 said:
How could it be out of warranty? The phone came out in June and it carries a one year warranty. That is assuming you didn't void it somehow...
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Click to collapse
Thats what i thought! It does have a one year warranty right? I was talking to a rep from att on their online chat service and she was saying that it was only a 3 month warranty which didn't seem right to me. She also told me that the unresponsive touch screen was not a "known issue". I said to her, its only been out a couple of days it can still be an issue with the update. I wasnt gonna bring up warranty with the guy at the device center. As soon as he came walking out with a shiny new (refurbished) active i was very happy and keep my mouth shut.

hm.. I told my brother-in-law to give samsung a call. seems like alot of people are having this issue.. unresponsive, burn in, and super hot battery after kitkat..

NJ_RAMS_FAN said:
hm.. I told my brother-in-law to give samsung a call. seems like alot of people are having this issue.. unresponsive, burn in, and super hot battery after kitkat..
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Click to collapse
im glad you mentioned the burn in's...looked like a plasma tv when it gets an image burned into it....i had the top left of the download screen when in odin burned in..lol. the past 4 days i have been scratching my head to what i did wrong with my phone, glad to know i wasn't the only one. att really should stop the ota and fix it

Update on hold
read this:
http://www.sammobile.com/2014/04/22/samsung-and-att-put-the-galaxy-s4-active-kitkat-ota-update-on-hold/
Regards
Krog

The phone carries a 1 year warranty from Samsung. AT&T offers no warranty on any of the devices they sell but they are allowed to make exceptions on a per case basis. My Active has been shipped off to Samsung 3 times now since June.

Krog72 said:
read this:
http://www.sammobile.com/2014/04/22...e-galaxy-s4-active-kitkat-ota-update-on-hold/
Regards
Krog
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Click to collapse
Thanks for the link! Wonder how long it will take to roll out a fix. Will be scared to flash after dealing with this crap
Sent from my SAMSUNG-SGH-I537 using xda premium

Destroyed by this HTC One

So...I bought my HTC One in July of 2013 for retail price due to not having an upgrade and at the time being financially capable. I unlocked the bootloader, rooted it and used custom ROM's until a week ago when I got the unresolvable issue it not being able to charge anymore unless it was turned off. Now, today, it no longer charges when it's turned off and if I'm extremely lucky it's able to charge while being off for about 20 minutes before it stops.
My HTC One is absolutely useless now. I've called HTC and they told me that I still have 20 days of manufacturer warranty and that I could send in my phone if I paid shipping and they'd repair it for me, however I know they'll find out that I rooted (even though I'm back to 100% stock now) based off of the reports I've read about others. They end up making you pay for a motherboard which costs $200+ in repairs. Not only that, but I simply can't go 7-10 business days without my phone at work.
I called AT&T and the warranty there is gone now, so they refuse to help me in anyway as well. I can't sell the phone on Craigslist because it's broken and I can't even get a good deal at Best Buy I imagine for even $100 because of it being broken. I imagine they'll offer me like $40 for it.
$600 down the drain and 1 year later and I have a piece of junk in my pocket right now. I'm without a phone and do not have an upgrade to do anything about it unless I want to pay retail price for a new phone. My only option now I guess is to look into a cheaper Nexus 5 but even that is just not affordable for me.
Has anyone been in this situation? What the hell can I do?

Leather Sock said:
So...I bought my HTC One in July of 2013 for retail price due to not having an upgrade and at the time being financially capable. I unlocked the bootloader, rooted it and used custom ROM's until a week ago when I got the unresolvable issue it not being able to charge anymore unless it was turned off. Now, today, it no longer charges when it's turned off and if I'm extremely lucky it's able to charge while being off for about 20 minutes before it stops.
My HTC One is absolutely useless now. I've called HTC and they told me that I still have 20 days of manufacturer warranty and that I could send in my phone if I paid shipping and they'd repair it for me, however I know they'll find out that I rooted (even though I'm back to 100% stock now) based off of the reports I've read about others. They end up making you pay for a motherboard which costs $200+ in repairs. Not only that, but I simply can't go 7-10 business days without my phone at work.
I called AT&T and the warranty there is gone now, so they refuse to help me in anyway as well. I can't sell the phone on Craigslist because it's broken and I can't even get a good deal at Best Buy I imagine for even $100 because of it being broken. I imagine they'll offer me like $40 for it.
$600 down the drain and 1 year later and I have a piece of junk in my pocket right now. I'm without a phone and do not have an upgrade to do anything about it unless I want to pay retail price for a new phone. My only option now I guess is to look into a cheaper Nexus 5 but even that is just not affordable for me.
Has anyone been in this situation? What the hell can I do?
Click to expand...
Click to collapse
if your 100% stock, and locked in the bootloader, not relocked or unlocked, and the tampered flag has gone, then just un-root it and send it to HTC, they will never know.

Seanie280672 said:
if your 100% stock, and locked in the bootloader, not relocked or unlocked, and the tampered flag has gone, then just un-root it and send it to HTC, they will never know.
Click to expand...
Click to collapse
I'm "LOCKED" in the bootloader, S-On, not rooted and I'm using the stock RUU thing. I'm completely stock. However, I read that HTC has some sort of program or something that can see how many times your phone has been unlocked/locked or something and they end up wanting you to pay for that motherboard repair.
I mean, I guess I could try, I just hope they don't pull some sort of "Pay or we won't give your phone back" sort of deal.

Leather Sock said:
I'm "LOCKED" in the bootloader, S-On, not rooted and I'm using the stock RUU thing. I'm completely stock. However, I read that HTC has some sort of program or something that can see how many times your phone has been unlocked/locked or something and they end up wanting you to pay for that motherboard repair.
I mean, I guess I could try, I just hope they don't pull some sort of "Pay or we won't give your phone back" sort of deal.
Click to expand...
Click to collapse
I know that Samsung have some sort of counter hidden inside them which can be read quite easily and shows how many times its been flashed and rooted etc,, but im not aware of HTC having it, personally, in its current status, I would send it, if they question it, tell them your brought it off a friend and don't know what he did with it before you got it, also if they do pick up on it, then just request they send it back rather than repair it.

Seanie280672 said:
I know that Samsung have some sort of counter hidden inside them which can be read quite easily and shows how many times its been flashed and rooted etc,, but im not aware of HTC having it, personally, in its current status, I would send it, if they question it, tell them your brought it off a friend and don't know what he did with it before you got it, also if they do pick up on it, then just request they send it back rather than repair it.
Click to expand...
Click to collapse
Yeah, I'm doing that now. I guess I'll find out if I have the luxory of a replacement that will last me one last year, or if I'm out of a $500 phone. If I get the replacement, I can at least sell that thing on Craigslist when I get a new phone or trade it in towards my new one. This current one is just a piece of metal in my pocket.

Seanie280672 said:
I know that Samsung have some sort of counter hidden inside them which can be read quite easily and shows how many times its been flashed and rooted etc,, but im not aware of HTC having it, personally, in its current status, I would send it, if they question it, tell them your brought it off a friend and don't know what he did with it before you got it, also if they do pick up on it, then just request they send it back rather than repair it.
Click to expand...
Click to collapse
I forgot about the HTCDev Unlock Token thing I just read in another thread. I used that when I unlocked my bootloader. Isn't that owned by HTC and they can see that I requested to unlock my HTC One? God damn it. This has me down as hell.

Leather Sock said:
I forgot about the HTCDev Unlock Token thing I just read in another thread. I used that when I unlocked my bootloader. Isn't that owned by HTC and they can see that I requested to unlock my HTC One? God damn it. This has me down as hell.
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Click to collapse
In theory yes, but I nerver heard htc refusing to honor the warranty of a M7 if the phone returned with a stock rom, locked and s-on. Send the phone, i'm 99% sure they will repair it at no cost.

alray said:
In theory yes, but I nerver heard htc refusing to honor the warranty of a M7 if the phone returned with a stock rom, locked and s-on. Send the phone, i'm 99% sure they will repair it at no cost.
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Click to collapse
I'm really, really hoping so. I even paid the $19.00 to get my phone back 3-5 days faster because I NEED it for work.

Leather Sock said:
I'm really, really hoping so. I even paid the $19.00 to get my phone back 3-5 days faster because I NEED it for work.
Click to expand...
Click to collapse
You should be alright, should they question you, which I severely doubt, just act like you don't know ****. But definitely let us know how it goes.

Ajxx16 said:
You should be alright, should they question you, which I severely doubt, just act like you don't know ****. But definitely let us know how it goes.
Click to expand...
Click to collapse
If I get a replacement I'll probably kiss the guy who posted the return to stock guide. He'll save me $350 for a Nexus 5 that will become obsolete in October and drop $150 and make me feel even worse while the Nexus 6 rubs it's nose in my face.

Just brought my phone to UPS to be sent back to HTC. I guess we'll find out in 2-3 days whether or not they're going to quote me for stupid repairs, or if I'll get a refurb phone for replacement with no charge. If I have to pay for repairs, I won't and I'll just get the phone back, sell it to Best Buy and buy a Nexus 5 I guess.
Crossing my fingers :/

Ajxx16 said:
You should be alright, should they question you, which I severely doubt, just act like you don't know ****. But definitely let us know how it goes.
Click to expand...
Click to collapse
alray said:
In theory yes, but I nerver heard htc refusing to honor the warranty of a M7 if the phone returned with a stock rom, locked and s-on. Send the phone, i'm 99% sure they will repair it at no cost.
Click to expand...
Click to collapse
Ah...and the stress is relieved. I just received a shipping notice via email saying I'll have my HTC One on Monday. Gosh that was painful.

I had this exact problem (would only charge when powered off) about a year ago. I returned everything to stock, sent my phone to HTC and they fixed it, no questions asked. Maybe others have had difficulty, but it all was fine for me.

T mobile won't replace my Note 4 because it's rooted?

I see a bunch of people who say they get can get replacement phones from t mobile with no hassle even if their knox counter is counted
Long story short, doesn't matter if it's stock or a custom rom, a few of my calls go straight to my voicemail and my phone doesn't even ring or give me a notification someone called. A few other people here had that problem and told me to just get a replacement. I don't care if it's a new or refurbished device but when I called t mobile and asked for a replacement they me to factory reset (which I did) and try turning off VoLTE and everything was going well until I had to open my big mouth and told him I rooted it. He said I am covered by the manufacture warranty if it's not rooted, since I told him it's rooted will they write a note on my account saying my warranty is voided? Do you guys think because I mentioned root, he assumed my device is still rooted?
Should I just call again and try a different person? I don't wanna lie and then have them charge me $699 if I don't tell them I rooted my phone on my 2nd try of getting a replacement....

btort1 said:
I see a bunch of people who say they get can get replacement phones from t mobile with no hassle even if their knox counter is counted
Long story short, doesn't matter if it's stock or a custom rom, a few of my calls go straight to my voicemail and my phone doesn't even ring or give me a notification someone called. A few other people here had that problem and told me to just get a replacement. I don't care if it's a new or refurbished device but when I called t mobile and asked for a replacement they me to factory reset (which I did) and try turning off VoLTE and everything was going well until I had to open my big mouth and told him I rooted it. He said I am covered by the manufacture warranty if it's not rooted, since I told him it's rooted will they write a note on my account saying my warranty is voided? Do you guys think because I mentioned root, he assumed my device is still rooted?
Should I just call again and try a different person? I don't wanna lie and then have them charge me $699 if I don't tell them I rooted my phone on my 2nd try of getting a replacement....
Click to expand...
Click to collapse
simple. factory it back dont root. so its not lying. your device isnt rooted anymore. just dont tell them you rooted. Thats like shooting yourself in the head and praying your still live. Ignore the asshole who told you about noting your account. rooting doesnt break the phone. its already defective. it makes me so frustrated to hear any rep giving the customer the middle finger when they dont understand squat about root. If you are within the 14 day buyers remorse period i suggest you call into that department and get a new one sent out.
If you want to see if that person documented anything on the computer about your root comment call in and ask about the day you where helped by him. ask if the rep can read/look into the comments if there is any notes about your "return status". Try it a couple of times if no rep mentions about any root comment and void warrenty then you are good.

You my friend are definitely a noob. You never ever admit anything. Never. And the proper fix would be for you to call tech support and tell them your phone rings once before voicemail and you wish for them to extend ring time before voicemail. That will fix your issue.
BAD ASS NOTE 4

Your Warranty Is Not Void ...I'm not sure the validity of this but it makes sense per the consumer protections on warranties.

monkeyass408 said:
simple. factory it back dont root. so its not lying. your device isnt rooted anymore. just dont tell them you rooted. Thats like shooting yourself in the head and praying your still live. Ignore the asshole who told you about noting your account. rooting doesnt break the phone. its already defective. it makes me so frustrated to hear any rep giving the customer the middle finger when they dont understand squat about root. If you are within the 14 day buyers remorse period i suggest you call into that department and get a new one sent out.
If you want to see if that person documented anything on the computer about your root comment call in and ask about the day you where helped by him. ask if the rep can read/look into the comments if there is any notes about your "return status". Try it a couple of times if no rep mentions about any root comment and void warrenty then you are good.
Click to expand...
Click to collapse
Just called and the rep said the last thing the note says was to factory restore and see if problem persist. So I guess I'll call in a few days, it's likely a hardware problem anyways

btort1 said:
Just called and the rep said the last thing the note says was to factory restore and see if problem persist. So I guess I'll call in a few days, it's likely a hardware problem anyways
Click to expand...
Click to collapse
It is not but OK replace as you will.
BAD ASS NOTE 4

"told them I rooted it" Lmao. Come on man!

Need help to reroot tmobile note 4
I just upgrade new firmware to Tmobile Note 4.
I tried many time to reroot, but doesn't work.
Anyone know how to fix this problem, please help

Androiduser2015 said:
I just upgrade new firmware to Tmobile Note 4.
I tried many time to reroot, but doesn't work.
Anyone know how to fix this problem, please help
Click to expand...
Click to collapse
You asking in wrong thread. Go read the thread for rooting and walks you thru it.
BAD ASS NOTE 4

I had the same issue when I activated my note 4 with Tmo. Wasn't receiving calls or texts. Called customer service then they ended up creating a tech ticket. Because they couldn't solve it themselves, they told me give them 48hrs. And it'd fixed. After about 13hrs they had it fixed. So give them a call explain your issue DON'T AND NEVER MENTION ROOT. Be persistent don't hang up until you have an answer. And they'll fix it..
Good luck:highfive:

I can't blame them for not wanting to support every newbie that miss flashes or flashes a crappy rom and can't get his dialer or modem to work or some other silly bug.
Like "let me experiment and then let Verizon bail me out with a new phone everytime I can't find my way out of the mess I created"
A simple factory reset should fix all, but some destroy even that ability.
Yes they can reflash but it shouldn't be under warranty.. Should be a fee to bail such folks out... Sorry that's not popular to say but if you owned Verizon, would you do the same?
Buy a car and tear into the engine and screw it up then try to get warranty to fix it!
But I agree, if you own your phone and are willing to sign a disclaimer releasing them from warranty they should remove restrictions.
That still makes them vulnerable to folks messing with the network though.
As long as they can't tie the problem to your mishandling your good.
Perfect example... http://forum.xda-developers.com/showthread.php?p=57360032

windstrings said:
I can't blame them for not wanting to support every newbie that miss flashes or flashes a crappy rom and can't get his dialer or modem to work or some other silly bug.
Like "let me experiment and then let Verizon bail me out with a new phone everytime I can't find my way out of the mess I created"
A simple factory reset should fix all, but some destroy even that ability.
Yes they can reflash but it shouldn't be under warranty.. Should be a fee to bail such folks out... Sorry that's not popular to say but if you owned Verizon, would you do the same?
Buy a car and tear into the engine and screw it up then try to get warranty to fix it!
But I agree, if you own your phone and are willing to sign a disclaimer releasing them from warranty they should remove restrictions.
That still makes them vulnerable to folks messing with the network though.
As long as they can't tie the problem to your mishandling your good.
Perfect example... http://forum.xda-developers.com/showthread.php?p=57360032
Click to expand...
Click to collapse
Your analogy is fatally flawed. I mean it shouldn't even have to be pointed out, it's that flawed. Flawed isn't even the right term.. Asinine? Eh, it's not even worth brainstorming for the proper term.

@telling them you are rooted lmao
I have never called anyone a noob on here before but you sir, is a noob.
And I say this with the most lovable respect. Lol
NEVER...EVER say you are rooted! Do not mutter the word "r" even if you were only rooted for 1 second!

That's not true my first note 4 was rooted and it shows that on their end I didn't even bring it up. The lady told me to restore back to oem spec if I wanted to keep my warranty. I did and called back the next day they sent me a new phone.

JDM Civic EG8 said:
That's not true my first note 4 was rooted and it shows that on their end I didn't even bring it up. The lady told me to restore back to oem spec if I wanted to keep my warranty. I did and called back the next day they sent me a new phone.
Click to expand...
Click to collapse
Yeah they replaced mine =)

JDM Civic EG8 said:
That's not true my first note 4 was rooted and it shows that on their end I didn't even bring it up. The lady told me to restore back to oem spec if I wanted to keep my warranty. I did and called back the next day they sent me a new phone.
Click to expand...
Click to collapse
The only way that happens is if you use the mytmobile app. Which is still your fault. We all know it sends back info to them about root status.
BAD ASS NOTE 4

Sends back more than that... WAY more
Sent from my SM-N910T using XDA Free mobile app

So much for the common (incorrect) assertion the tripping Knox will cause TMO to force replacement through insurance and paying deductible. ?
Sent telepathically

RiverCity.45 said:
So much for the common (incorrect) assertion the tripping Knox will cause TMO to force replacement through insurance and paying deductible. ?
Sent telepathically
Click to expand...
Click to collapse
That is the expected response
Sent from my SM-N910T using XDA Free mobile app

Garbled screen issues

Those of you experiencing issues with the screen display being garbled, it finally became listed as a known issue for Sprint. This is good for those of you having it! You should be able to get into a store and get the phone replaced for free even without insurence. It will say in the "known issues" area for techs to waive the exchange fee if thats the reason its being replaced.

I had the issue and the reps said it's a known issue. Seems to be related to a certain batch of phones and the latest update. They tried replacing the screen first and it didn't fix it then he went to the spring employee forum and then he seen its a widespread issue and they replaced my phone for me. Hope this helps
Sent from my LGLS991 using Tapatalk

I just started to notice this today in some apps where the screen will split in two then have just snow in certain portions. Is that what you all are seeing?

wilsonch1551 said:
I just started to notice this today in some apps where the screen will split in two then have just snow in certain portions. Is that what you all are seeing?
Click to expand...
Click to collapse
Yes. That is the exact issue. I did a factory reset on mine. I dont have the issue as much. Only when it gets warm. But i am going to get it replaced
Sent from my LGLS991 using xda premium

Yeah, where it it displays Snow on half the screen. We just got an offical email about it today to say that its now listed as a "known issue" for the device with an exchange waiver. So hopefully any of you with the issue can go in and get it fixed. You should be able to do so even without insurence. If they argue you that you need to pay tell them to check the site...it will say "waive fee"
I haven't gotton the chance to check since I've been off today.

Thank you for this I had to argue with the Sprint Tech support last night about this and they came up with a deal to pay my insurance for a month to swap the phone out and are sending me a new one. I reset my phone as well and haven't messed with the DPI and I have even heated it up a few times and don't seem to have the issue. I also quite running Google Now launcher and don't seem to have any problems today. Odd. Almost feel like it don't need to swap the phone but maybe I'll do the Xposed mod on this one as a test and still swap it when the other one comes....

Well it looks like they went back on the known issue and won't replace for free till LG admits its an issue. I replaced out a screen and the issue persisted for a person. Makes me wonder if it's motherboard issue. I'll keep you guys posted once it becomes official.
Sent from my LG-D800 using XDA Free mobile app

soulysephiroth said:
Well it looks like they went back on the known issue and won't replace for free till LG admits its an issue. I replaced out a screen and the issue persisted for a person. Makes me wonder if it's motherboard issue. I'll keep you guys posted once it becomes official.
Click to expand...
Click to collapse
Are there any current known issues that they will replace the phone? I am having random reboots which is very infuriating. However, I was stupid and bought from Best Buy so I am not even sure a Sprint store could help me as they can't even activate my old phone! I have to go into Best Buy for them... I don't think I am technically a Sprint customer anymore but a Best Buy one with this weird plan they got me on that "saved" me money. $5 a month is not worth it for all this craziness I am now gong through!
Anyway, sorry to hijack this thread but I don't know if the screen issue relates to the random reboots people have been having but it seems that the first batch may have faulty CPUs according to another post. I really don't want to claim insurance because I want to be positive I don't get another phone that is the bad batch. I heard LG have been sending some people new phones so maybe I will try to go that route as the likely hood of them still having stock from the bad batch is less likely then Sprint or Best Buy.
This is the worst electronics purchase I have ever made!

It's not a listed known issue so sprint won't replace it unless you have TEP. If you do just take into a repair center and have then do all their tech crap and once they see its still rebooting randomly theyll replace it. My ATT one never did any of these stuff that sprint ones seems to be having issues with.. Makes me wonder about model numbers lol
Sent from my LG-D800 using XDA Free mobile app

Update
wilsonch1551 said:
Thank you for this I had to argue with the Sprint Tech support last night about this and they came up with a deal to pay my insurance for a month to swap the phone out and are sending me a new one. I reset my phone as well and haven't messed with the DPI and I have even heated it up a few times and don't seem to have the issue. I also quite running Google Now launcher and don't seem to have any problems today. Odd. Almost feel like it don't need to swap the phone but maybe I'll do the Xposed mod on this one as a test and still swap it when the other one comes....
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So it started again this weekend and I think it is tied to the phone being hot. If I am running intense video play back or high graphics games it will happen. I have left everything stock just to test it out and it has returned. As long as the phone is cool then it doesn't happen but the minute it starts to warm up from prolonged screen use then the problem returns. FYI.... Hopefully the new one gets here today and doesn't have the same problem.

Newest Update. I have been discussing this issue on Facebook on the Sprint page because they don't seem to understand the difference between "Warranty" and "Insurance". They are seeing it my way but does bring to light the BS they are shoveling that you have to buy insurance on your devices for things that should be covered by a Warranty. They need to review their policies on this and make things easier on folks who have defective merchandise and aren't just clumsy with phones.
http://answers.google.com/answers/threadview/id/440497.html

Oh so now I am told that the LG G4 from Sprint is on back order.....

soulysephiroth said:
Well it looks like they went back on the known issue and won't replace for free till LG admits its an issue. I replaced out a screen and the issue persisted for a person. Makes me wonder if it's motherboard issue. I'll keep you guys posted once it becomes official.
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Wait I thought EVERYONE was having this issue. If you get the patch of visual "snow" on your screen occasionally, you're saying the phone should be replaced completely?
My phone also gets REALLY hot sometimes. Pretty annoying. Obviously tanks the battery

send device into LG
I had the same issue where the screen would get garbled, show different colors (pink/purple/blue/green etc..) all screwed up. The camera app would crash when I would constantly switch from front facing to rear facing camera. My device got really slow had to reset/reformat it a few times. I thought it was due to rooting it or whatnot. I don't think that was it. I think it was a bad batch. I sent it in to LG two weeks ago and got it back today. Their message back on the paper was replaced flash/memory.
They actually sent me a completely new device. I think the touch screen issues are gone as well as the original issue. This feels like a brand new device not part of a bad batch. I'm glad I sent it in. You should do the same. It's probably part of the same problem posted in this thread. I'm a happy camper now.

Warranty is covered by LG. Thus you go to LG after 14 days you need insurance to get sprint to replace it normally. There's no issue that's just how it works and the termology backs it.
Devices get it everyone in a while, the thing is when half the screen us garbled and it happens frequently
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Difference between Warranty and Insurance
soulysephiroth said:
Warranty is covered by LG. Thus you go to LG after 14 days you need insurance to get sprint to replace it normally. There's no issue that's just how it works and the termology backs it.
Devices get it everyone in a while, the thing is when half the screen us garbled and it happens frequently
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The issue I have is that I shouldn't have to pay insurance for a company to warranty something they sold me. If I didn't break the device then they should be the one to handle it for me with the manufacturer that they represent. I shouldn't have to go back to the manufacturer because they didn't sell me the device. If I had dunked it or broken it I agree I should have to pay out of pocket but that's not what happened.
This answer explains it and since I am already paying Sprint for cell service I shouldn't have to be inconvenienced as the customer to get a warranty item taken care of.
http://answers.google.com/answers/threadview/id/440497.html

A Google answers thread isn't policy. Sprint guaranteed the phone to work in the first 14 as per policy. The warranty you're claiming is a manufacturing one, not sprints warranty. It's lgs warranty for a year.
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Here's a straight answer to your issue with warranty vs insurance.
THE WARRANTY IS THROUGH LG. They are the only ones who guarantee the phone to work for a year.
Sprint Asurion insurance: Will cover your phone for 2 repairs/replacements for free in a year, after that 25 dollars a repair or replacement, and if you have a lost, stolen, water damaged, or cracked display over an inch will be a deductible.
If you don't have TEP, then after 14 days Sprint will not cover replacements for your device UNLESS its a KNOWN ISSUE. As of right now, Sprint doesn't have anything officially listed as known issue till LG admits they have a problem and work out a deal with sprint to pay for the replacements.
You're arguing that Sprint has to honor LG's warranty, which is simple not the case. If that was the case Sprint wouldn't offer insurance at all.

I appreciate your take on things and having been with other more expensive carriers the question of insurance is a matter of perspective. With At&t within the first year they will just swap the phone out. Now this may be because they charge you more for their service and as they see it they would rather reduce the hassle and take care of the device with the manufacturer. With Sprint they have chosen to try and compete on a price model that requires that they charge for insurance as they don't have the money built into the plans to cover these sorts of issues. They may never admit that openly but in seeing how the two companies have addressed similar issues that would be the appearance of it.
Either way I now know that if it want to have anything close to the device coverage I had with At&t then I have to pay for Sprint "Insurance" so be it.

I am having the vertical split screen issue as well...it's just started happening and I am up to 1 month of ownership. Where is the best place to go to inquire about an LG warranty replacement?