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I think the speaker on my One has blown. The sound is very distorted even when on low volumes. Could this be a software issue or is it most likely to be hardware?
I have unlocked the bootloader and flashed the latest version of TrickDroid so I'm not sure where I stand with the warranty.
Thanks is advance.
On HTC warranty - most probably it is void now. You can call them and check if they are willing to fix a rooted phone.
In EU (and I assume you are in UK) you have Statutory Warranty - 2 years.This is regulated by consumer regulations and this comes from EU. This one is NOT void through rooting - http://piana.eu/root. This said - I am currently having serious problems with fixing my S3 this way in Norway (legislation is identical) and I have to go through consumer counsel/tribunal which takes up to 6 months in total...
If you're in a country where covered by appropriate legislation, a Sale of Goods Act law will almost certainly a problem like this so soon after purchase, especially considering you're not at fault.
Check out if your country has such legislation which covers you, and if so ask for a replacement under that legislation. If not, eh... ask politely?
I think the speaker on my One has blown. The sound is very distorted even when on low volumes. Could this be a software issue or is it most likely to be hardware?
I have unlocked the bootloader and flashed the latest version of TrickDroid so I'm not sure where I stand with the warranty.
Thanks is advance.
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Click to collapse
Forgive my ignorance as I have only had Samsung phones the past few years but, shouldn't you just be able to flash back to stock and unroot? I wouldn't think it would be too difficult. However, as I said, I have only had experience with Samsung phones for a while.
matthewmcquay said:
Forgive my ignorance as I have only had Samsung phones the past few years but, shouldn't you just be able to flash back to stock and unroot? I wouldn't think it would be too difficult. However, as I said, I have only had experience with Samsung phones for a while.
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Click to collapse
Yes I agree. Flash stock and get a replacement
Sent from my Desire HD using Tapatalk 2
matthewmcquay said:
Forgive my ignorance as I have only had Samsung phones the past few years but, shouldn't you just be able to flash back to stock and unroot? I wouldn't think it would be too difficult. However, as I said, I have only had experience with Samsung phones for a while.
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Click to collapse
The bootloader is nlocked through HTCDev so they have the IMEI. Also when you relock it says 'relocked' instead of 'locked' (exactly like when you mess with pc odin and you flash back to a samsung rom it says 'official' but the flash counter isn't reset). To be able to get back a 'locked' status (so the equivalent of triangle away on samsung devices) you need s-off.
CreepyDroid said:
The bootloader is nlocked through HTCDev so they have the IMEI. Also when you relock it says 'relocked' instead of 'locked' (exactly like when you mess with pc odin and you flash back to a samsung rom it says 'official' but the flash counter isn't reset). To be able to get back a 'locked' status (so the equivalent of triangle away on samsung devices) you need s-off.
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Click to collapse
Unlocking doesn't void the warranty more than likely. At least here in the U.S they don't care
It depends on the carrier
Sent from my One X using Tapatalk 2
Dump your hboot and upload it here. Then tell me what should be written there instead of relocked I can rename it for you
Riyal said:
Dump your hboot and upload it here. Then tell me what should be written there instead of relocked I can rename it for you
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Click to collapse
Magic isn't allowed on XDA.
I'm gonna report on this tomorrow... I got a couple of pops in my speaker when playing YouTube videos on the lowest volume at first. For some reason when I played music at full volume there were no problems but as soon as I put the volume lower and played a YouTube video every know and then i would get a pop sound.
Sent from my HTC One using xda premium
I just took then phone back to a Phones4U shop and they replaced it there and then. It would seem if the phone develops a fault within 28 days of purchase you can take it back to the retailer instead of HTC. Most retailers wouldn't have a clue if you have unlocked the bootloader and flashed custom Roms so it didnt matter.
As I couldnt find the correct RUU I just took it into the shop with TrickDroid's Rom still installed and they didn't question it at all!! :laugh:
dr9722 said:
I just took then phone back to a Phones4U shop and they replaced it there and then. It would seem if the phone develops a fault within 28 days of purchase you can take it back to the retailer instead of HTC. Most retailers wouldn't have a clue if you have unlocked the bootloader and flashed custom Roms so it didnt matter.
As I couldnt find the correct RUU I just took it into the shop with TrickDroid's Rom still installed and they didn't question it at all!! :laugh:
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Yours might possibly be a newer batch phone now. Can u check for the iconic 'gap' at the top and bottom or for any overhang.
Sent from my HTC One using xda premium
yvibes said:
Yours might possibly be a newer batch phone now. Can u check for the iconic 'gap' at the top and bottom or for any overhang.
Sent from my HTC One using xda premium
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Oh my god didn't notice that before. Yes there is a small gap at the top, very minor at the bottom. Cant see any overhang.
dr9722 said:
Oh my god didn't notice that before. Yes there is a small gap at the top, very minor at the bottom. Cant see any overhang.
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OK they are definitely still shipping first batch phones. Anyone wanting exchange should still wait.
Sent from my HTC One using xda premium
I have the same issue on my phone. Tried the included Thor movie, speakers crackle at any volume. So many issues with the phone! Still love it, will arrange for a return and exchange hopefully with a second batch phone.
dr9722 said:
I think the speaker on my One has blown. The sound is very distorted even when on low volumes. Could this be a software issue or is it most likely to be hardware?
I have unlocked the bootloader and flashed the latest version of TrickDroid so I'm not sure where I stand with the warranty.
Thanks is advance.
Click to expand...
Click to collapse
Hi there, do you have the youtube link for the crack sound? I want to try with my New One estimate to arrive tomorrow.
After further investigation, the sound problem only shows up when certain videos are played (hi-def MKVs I think). Sound is fine otherwise, so I think it is a software issue. Can anyone else try THOR on HTC Watch, at the beginning of the film, when it should be silent, do you hear the speakers crackle even at low volumes?
On my replacement handset the bottom speaker has totally gone. No sound coming through it at all. Back to Phones4U :crying:
Wth, how am I suppose to buy this phone online when there are so many problems detected????? I need to buy 4 phones online and the main problem is that I won't even be able to return in case of problems since im from faaar away where HTC has long gone.
Sent from my GT-I9300 using Tapatalk 2
ksarius said:
Wth, how am I suppose to buy this phone online when there are so many problems detected????? I need to buy 4 phones online and the main problem is that I won't even be able to return in case of problems since im from faaar away where HTC has long gone.
Sent from my GT-I9300 using Tapatalk 2
Click to expand...
Click to collapse
Wait a while until the new batches are out and most problems should be sorted by then.
Sent from my HTC One using xda app-developers app
I think my internal antenna may be damaged and i want to take it into Sprint to be looked at, but my phone is rooted with S-Off. Do i have to undo everything and bring it back to stock in order for them to look at and if there is a problem, fix my phone? thanks
They are supposed to fix it rooted or not as long as it's a hardware problem
I work at a repair center and he is correct but in this situation it's irrelevant. This phone is unrepairable. If there is a hardware issue the only option a repair center has is to order a replacement. If you don't want that done then you can use your HTC warranty. But you will have to ship your phone to HTC and be without it for at least 2 weeks. They will attempt to fix it and if it can't be fixed then they will replace your device which you would lose everything. So just use your insurance. Last I checked, the device is still new enough to receive a new device instead of a refurbished device. When in doubt, Return your phone to stock and have it replaced.
Sent from my HTCONE using XDA Premium 4 mobile app
Why do you think your antennae doesn't work?
tsdeaton said:
I work at a repair center and he is correct but in this situation it's irrelevant. This phone is unrepairable. If there is a hardware issue the only option a repair center has is to order a replacement. If you don't want that done then you can use your HTC warranty. But you will have to ship your phone to HTC and be without it for at least 2 weeks. They will attempt to fix it and if it can't be fixed then they will replace your device which you would lose everything. So just use your insurance. Last I checked, the device is still new enough to receive a new device instead of a refurbished device. When in doubt, Return your phone to stock and have it replaced.
Sent from my HTCONE using XDA Premium 4 mobile app
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I'm rocking a refurb I got 3 months after release. A lot of people returned their initial phones it appears.
My 2ยข
Return it to stock. Goto Sprint store. They'll order you a new one and it'll hit your door in 2-3 days. My phone blew the top speaker. The repair center did the order, I tracked it with the number they provided to my email and I was back in business in only a few days.
tsdeaton said:
I work at a repair center and he is correct but in this situation it's irrelevant. This phone is unrepairable. If there is a hardware issue the only option a repair center has is to order a replacement. If you don't want that done then you can use your HTC warranty. But you will have to ship your phone to HTC and be without it for at least 2 weeks. They will attempt to fix it and if it can't be fixed then they will replace your device which you would lose everything. So just use your insurance. Last I checked, the device is still new enough to receive a new device instead of a refurbished device. When in doubt, Return your phone to stock and have it replaced.
Sent from my HTCONE using XDA Premium 4 mobile app
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Click to collapse
Damn I didnt even think about the fact that it is not repairable, I'm assuming because of its 1-piece aluminium body or whatever. So, if they can't open it up to see if it is the internal hardware are they going to assume that it is because I rooted and/or made it s-off? or is there some way they will be able to tell if it is hardware related without actually opening up the phone?
weidnerj said:
Why do you think your antennae doesn't work?
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Click to collapse
My issue is that all of a sudden i have no service anywhere, including places that I used to. I've always had great service with sprint, until the last few weeks. I'll be on 3G or 4G with full bars and i'll drop the call. I've literally had more dropped calls in the past few weeks than i have had the entire 5 years i've been with sprint, combined. That's not an exaggeration. There hasn't been any change to any towers nearby and I haven't relocated or anything. Sprint said i should be getting great service where in and around where i live. So I'd imagine that it has to be the phone. It's been rooted with S-off long before this started happening. So i feel like it has to be something hardware related. I'm open to other suggestions.
jeffhbo said:
Damn I didnt even think about the fact that it is not repairable, I'm assuming because of its 1-piece aluminium body or whatever. So, if they can't open it up to see if it is the internal hardware are they going to assume that it is because I rooted and/or made it s-off? or is there some way they will be able to tell if it is hardware related without actually opening up the phone?
My issue is that all of a sudden i have no service anywhere, including places that I used to. I've always had great service with sprint, until the last few weeks. I'll be on 3G or 4G with full bars and i'll drop the call. I've literally had more dropped calls in the past few weeks than i have had the entire 5 years i've been with sprint, combined. That's not an exaggeration. There hasn't been any change to any towers nearby and I haven't relocated or anything. Sprint said i should be getting great service where in and around where i live. So I'd imagine that it has to be the phone. It's been rooted with S-off long before this started happening. So i feel like it has to be something hardware related. I'm open to other suggestions.
Click to expand...
Click to collapse
try a different rom?
jeffhbo said:
Damn I didnt even think about the fact that it is not repairable, I'm assuming because of its 1-piece aluminium body or whatever. So, if they can't open it up to see if it is the internal hardware are they going to assume that it is because I rooted and/or made it s-off? or is there some way they will be able to tell if it is hardware related without actually opening up the phone?
My issue is that all of a sudden i have no service anywhere, including places that I used to. I've always had great service with sprint, until the last few weeks. I'll be on 3G or 4G with full bars and i'll drop the call. I've literally had more dropped calls in the past few weeks than i have had the entire 5 years i've been with sprint, combined. That's not an exaggeration. There hasn't been any change to any towers nearby and I haven't relocated or anything. Sprint said i should be getting great service where in and around where i live. So I'd imagine that it has to be the phone. It's been rooted with S-off long before this started happening. So i feel like it has to be something hardware related. I'm open to other suggestions.
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Click to collapse
you may have borked your radio. i think that is fixable.
Aldo101t said:
you may have borked your radio. i think that is fixable.
Click to expand...
Click to collapse
you mean i might just need to update/flash a new radio?
jeffhbo said:
you mean i might just need to update/flash a new radio?
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Click to collapse
i'm not quit sure the procedure on this phone, usually an RUU and then a factory reset from stock recovery will restore radio function.
there may be another way of restoring radio function, not sure, may someone who knows for sure can chime in here.this may or may not be your problem but it couldn't hurt to try
Aldo101t said:
i'm not quit sure the procedure on this phone, usually an RUU and then a factory reset from stock recovery will restore radio function.
there may be another way of restoring radio function, not sure, may someone who knows for sure can chime in here.this may or may not be your problem but it couldn't hurt to try
Click to expand...
Click to collapse
Thank you very much. I'll give it a try. If someone with knowledge of the exact procedure for this device could give further explanation it would be greatly appreciated. Thank you again for your advice.
Sent from my HTCONE using XDA Premium 4 mobile app
jeffhbo said:
Thank you very much. I'll give it a try. If someone with knowledge of the exact procedure for this device could give further explanation it would be greatly appreciated. Thank you again for your advice.
Sent from my HTCONE using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I could help you out if you have some time shoot me a PM
Hmmmm guess not
I got my fourth HTC One today from the Sprint store, and I still have the same camera issue. After trying to deal with the dumbass customer non-support agent for an hour, I have a fifth HTC One on it's way for another exchange.
Is there any way to fix the issue short of sending it to HTC? I really can't go without a phone for that long. Thanks.
sshede said:
I got my fourth HTC One today from the Sprint store, and I still have the same camera issue. After trying to deal with the dumbass customer non-support agent for an hour, I have a fifth HTC One on it's way for another exchange.
Is there any way to fix the issue short of sending it to HTC? I really can't go without a phone for that long. Thanks.
Click to expand...
Click to collapse
As this has pretty much been confirmed as a hardware issue, no. Sending the phone to HTC seems to be the only solution
sshede said:
I got my fourth HTC One today from the Sprint store, and I still have the same camera issue. After trying to deal with the dumbass customer non-support agent for an hour, I have a fifth HTC One on it's way for another exchange.
Is there any way to fix the issue short of sending it to HTC? I really can't go without a phone for that long. Thanks.
Click to expand...
Click to collapse
Only solution is to send to HTC....the turn around is roughly a week or so from day of shipping to htc and getting it back in your hands...you won't get a sprint replacement with replaced camera module...sorry to second the bad news but it's one of those tough deals but in the end worth it...for more discussion check out the HTC one section topic "purple camera possible fix etc etc"...hope that helps
Sent from my HTCONE using xda app-developers app
I'm heading to Sprint tomorrow and dropping those ****ers. I don't appreciate how the situation was handled (with attitude) so I'll be taking advantage of T-Mobile's ETF-buyout option.
Thanks for the information.
I never had the purple camera issue until recently. I don't know if it's just a coincidence but it started right after upgrading to 4.4.2
Sent from my HTCONE using XDA Premium 4 mobile app
Robert542 said:
I never had the purple camera issue until recently. I don't know if it's just a coincidence but it started right after upgrading to 4.4.2
Sent from my HTCONE using XDA Premium 4 mobile app
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How do you get the camera fixed? Take it that it is HTC that is fixing the issue and not Sprint. There a webpage, E-mail address or phone number to call?
TIA
weidnerj said:
How do you get the camera fixed? Take it that it is HTC that is fixing the issue and not Sprint. There a webpage, E-mail address or phone number to call?
TIA
Click to expand...
Click to collapse
1-866-449-8358 if you're in the US...hope that gets you pointed in right direction. So far excellent experience with HTC tech support.
Sent from my HTCONE using xda app-developers app
Is it only in low light situations that you are experiencing the purple haze? If so, the 4.4.2 update "Night" option in the Photo Capture Mode eliminates the purple haze for me. I can't remember if this option existed in prior versions, but choosing this option in low light conditions eliminated the purple haze on mine.
I sent my phone into HTC to repair the camera issue and they claimed it is outside of manufacture warranty because the bootloader was unlocked. I thought I had put everything back to normal before I sent it back in but I guess I missed something.
Is it true that this voids the warranty? If so, is it possible to re-lock it to where they cannot detect that it was ever unlocked? Is my warranty permanently voided now that they have my serial number? Do I have any chance of getting this fixed now?
Technically our serial numbers are logged if we've ever used the HTCDev unlock method. That's pretty much all of us.
akuentzler said:
I sent my phone into HTC to repair the camera issue and they claimed it is outside of manufacture warranty because the bootloader was unlocked. I thought I had put everything back to normal before I sent it back in but I guess I missed something.
Is it true that this voids the warranty? If so, is it possible to re-lock it to where they cannot detect that it was ever unlocked? Is my warranty permanently voided now that they have my serial number? Do I have any chance of getting this fixed now?
Click to expand...
Click to collapse
It might of been because your boot loader doesn't say locked. If your s-off it is possible to make it locked. When I sent mine in I locked it and s-on and updated it. I got mine back without an issue and they fixed the camera.
Sent from my HTCONE using Tapatalk
Going from carbon rom 4.2 to candy kat 4.4 fixed my purple haze on my front facing camera
I just wrapped up a horrible experience sending the phone to HTC. I shipped it off on Thursday, January 30th and just got it back on Tuesday, February 25th. That's almost a month. They didn't even put the phone into their tracking system until Wednesday the 5th and would not cover the repair under warranty because the phone had been unlocked. Every time I contacted them to find out what was going on, it would take them days to get back to me. And when they promised action, it took days more for anything to happen. I had to keep calling in to get them to do anything and I had the sincere impression that they were just trying to get me to take the phone back unrepaired and go away. I certainly wasn't going to pay $200 for their faulty hardware design. The last guy I talked to eventually covered the repair, but only after I finally lost it out of sheer frustration when he admitted that the phone had just been sitting there for three days and was not being repaired like the previous guy had promised it was. For a company that needs customers, they were very actively trying hard to lose me as a customer and have succeeded. Because of this poor customer service, I will never buy another HTC device again.
Did you have to talk to an "RMA" to get it through? I've called them twice since the claim was denied, and the second time they told me an "RMA" would call me within 24-48 hours but usually it only takes a few hours. It's been almost 24 hours now and I haven't heard anything.
akuentzler said:
Did you have to talk to an "RMA" to get it through? I've called them twice since the claim was denied, and the second time they told me an "RMA" would call me within 24-48 hours but usually it only takes a few hours. It's been almost 24 hours now and I haven't heard anything.
Click to expand...
Click to collapse
I had to send an email to someone in the RMA (Return Merchandise Authorization) department absolving HTC of any responsibility if anything happened to the phone after the repair and acknowledging that the phone would no longer be under warranty after the repair. It still took them a week after I wrote that email to even begin the repair, and even then, it was only after I got upset on the phone that the guy I was talking to grudgingly authorized the repair. I'm still pissed about it and although I'm glad I'm not using my old backup Mogul anymore, I don't even like the HTC One anymore either because of this. Seriously, never again.
nauticus25 said:
I had to send an email to someone in the RMA (Return Merchandise Authorization) department absolving HTC of any responsibility if anything happened to the phone after the repair and acknowledging that the phone would no longer be under warranty after the repair. It still took them a week after I wrote that email to even begin the repair, and even then, it was only after I got upset on the phone that the guy I was talking to grudgingly authorized the repair. I'm still pissed about it and although I'm glad I'm not using my old backup Mogul anymore, I don't even like the HTC One anymore either because of this. Seriously, never again.
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Click to collapse
Are you at least satisfied w/ the repair work? Is it worth it to battle them while they have my phone, or should I just get it back ASAP. I too am tired of using my backup Nexus S.
akuentzler said:
Are you at least satisfied w/ the repair work? Is it worth it to battle them while they have my phone, or should I just get it back ASAP. I too am tired of using my backup Nexus S.
Click to expand...
Click to collapse
I've only had the phone back for a full day, so I don't have a long term opinion yet about the quality of the repair, but the camera does not exhibit the purple tint anymore. Absolutely no documentation was included in the box, so I have no record of what they did. I'm not surprised. Honestly, if I had known what a hassle it was going to be, I would have just swapped it via insurance (3rd party, not Sprint's) and taken my chances. The two guys I talked to were very accusatory in tone and kept asking what OS I had loaded on the phone. I'm assuming they meant ROM, but they specifically said "OS", as if you can load something other than Android? I only had stock Sprint ROMs on there, but must have missed something when relocking the device that pissed them off. It's like they were reading from the script "How to lose a customer".
I'm actually shocked to hear so many people having issues with reps on their repairs... I've done 2 (one for camera, other for speakers) and each time it went pretty smoothly besides slight delay for "warranty voiding damage to case" which halted speaker repair by 3 days which was quickly straightened out by RMA dept following day...im personally fully stock and it seems like unlocked bootloaders/changed roms are a biggie that is basically just a hold up til it's explained/resolved...I know it's a pain but at same time users ARE warned about warranty voiding because of it...
Sent from my HTCONE using xda app-developers app
onefasttreopro said:
I'm actually shocked to hear so many people having issues with reps on their repairs... I've done 2 (one for camera, other for speakers) and each time it went pretty smoothly besides slight delay for "warranty voiding damage to case" which halted speaker repair by 3 days which was quickly straightened out by RMA dept following day...im personally fully stock and it seems like unlocked bootloaders/changed roms are a biggie that is basically just a hold up til it's explained/resolved...I know it's a pain but at same time users ARE warned about warranty voiding because of it...
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
I used the HTC dev website to unlock it, and the verbiage there is vague in my opinion, or maybe I'm just biased and I'm reading it to my favor. But it does not explicitly say that unlocking your device voids the warranty, it says "It is our responsibility to caution you that not all claims resulting or caused by or from the unlocking of the bootloader may be covered under warranty." To me this means that unlocking the bootloader may have a negative effect on your phone, and that negative effect may not be covered under warranty. This does not say that by unlocking your bootloader, you are absolutely 100% voiding your warranty. The camera issue is not caused by unlocking the bootloader, therefore, it should be covered.
Am I being naive about this?
akuentzler said:
I used the HTC dev website to unlock it, and the verbiage there is vague in my opinion, or maybe I'm just biased and I'm reading it to my favor. But it does not explicitly say that unlocking your device voids the warranty, it says "It is our responsibility to caution you that not all claims resulting or caused by or from the unlocking of the bootloader may be covered under warranty." To me this means that unlocking the bootloader may have a negative effect on your phone, and that negative effect may not be covered under warranty. This does not say that by unlocking your bootloader, you are absolutely 100% voiding your warranty. The camera issue is not caused by unlocking the bootloader, therefore, it should be covered.
Am I being naive about this?
Click to expand...
Click to collapse
That is exactly how I read it. The wording is vague, and the actual warranty makes no mention of it whatsoever. And regardless, this is not a bootloader issue or even a software issue. It's a hardware defect. But in my conversations with the HTC reps, they were treating me as if I had physically disassembled the phone, dragged a screwdriver across the circuit board a few times, then taped it all back together and claimed it was their fault. That was bad enough, but the fact that every interaction took several days for them to do anything just really put me over the top. The last guy I talked to tried to claim that they only had the phone a week, but when I walked him through every the timeline of every interaction that I had logged, he mumbled "oh, yeah, well some of those notes are in another system that I can't see". Ugh.
So I recently bought my M8 and would love to root, but there have been a lot of reports of issues with data because of csfb issues. I have not had this issue, but if I do start having it or any other issue, I want to be able to go back to stock and return my phone to Sprint. I am currently in the 14 day return period and I have insurance. On my last phone, I was rooted and was having issues with my battery and went back to Sprint, and the guy there told me that he could not work on it if it was rooted. He was a pretty cool guy, but he made is sound like it was a really big deal that I rooted. I have searched on all the Sprint M8 threads and I can't find a way to go back to stock. And I mean completely stock. Finding a stock ROM, Kernel, and recovery is easy, but I am not sure about s-on and locking the bootloader. I don't want the bootloader to say "re-locked" at the top because that is a dead giveaway that I unlocked. Is there currently no way to go completely stock?
As of now there is no public RUU and without that you won't get completely back to stock.
Sent from my 831C using Tapatalk
You don't need an RUU for your device to "look" stock. Restore that stock nandroid that's floating around, flash stock recovery, and take the OTA.
As long as you're S-OFF, you can change the flag to LOCKED and then go back S-ON.
suicidal acorn said:
So I recently bought my M8 and would love to root, but there have been a lot of reports of issues with data because of csfb issues. I have not had this issue, but if I do start having it or any other issue, I want to be able to go back to stock and return my phone to Sprint. I am currently in the 14 day return period and I have insurance. On my last phone, I was rooted and was having issues with my battery and went back to Sprint, and the guy there told me that he could not work on it if it was rooted. He was a pretty cool guy, but he made is sound like it was a really big deal that I rooted. I have searched on all the Sprint M8 threads and I can't find a way to go back to stock. And I mean completely stock. Finding a stock ROM, Kernel, and recovery is easy, but I am not sure about s-on and locking the bootloader. I don't want the bootloader to say "re-locked" at the top because that is a dead giveaway that I unlocked. Is there currently no way to go completely stock?
Click to expand...
Click to collapse
What is the data issue you are writing about? I think I am suffering from it, can you elaborate?
redmanjoey said:
What is the data issue you are writing about? I think I am suffering from it, can you elaborate?
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Click to collapse
Basically people are having issues with connection. I'm not going to fully explain this because it is quite complicated and to be honest, I don't even fully understand it. But because this is a tri band phone (sprint spark) it relies on the network to tell it when you switch from different bands and when to switch from an LTE connection back to a 1x connection for voice calls. The phone only has one data transmission path, so it can't be connected to LTE and 1x (voice network) at the same time. It has to be one or the other. That's why you can't use mobile data while in a call. This works perfectly fine when the tower you are connected to has been upgraded and has the correct csfb fallback switches in place. But the problem is, a lot of towers don't. This causes huge problems for spark phones. All spark phones have this issue; the. Samsung Galaxy s5, LG G2,and the Nexus 5. But a lot of people have been having issues with this phone being really bad. Sometimes people can't receive/send texts or calls, and sometimes they can't connect to mobile data at all, no matter where they go. Originally it was thought to be an issue with sprint and what I described earlier, but people noticed that if they swapped out the phone for a new one, the issue went away. This isn't true for everyone, but that solved the issues for a lot of people. The general idea now is that it mainly seemed to affect people that ordered the M8 online early on. It doesn't seem to be affecting the phones bought from stores recently as much. Someone also claimed that the phones were provisioned incorrectly and that was causing it. But nobody really knows. If you are having an issue like I described, I would go back to where you bought it from and tell them you want to exchange it.
Also, if someone notices anything I said was incorrect, please call me out on it. As far as I know it's all correct, but I could easily be wrong.
Sent from my 831C using Tapatalk
I don't want to sound like a total idiot, but I guess their no way around it, I haven't used a HTC product since my Hero days, So let me make sure I understand what you are saying, flash my stock rooted nandroid, find a stock recovery zip and flash, then do I used terminal to lock my bootloader, or do I flash another zip? Then where does the OTA come in at? Now after reading this and the rolling of the eyes, I just wanted to make sure I didn't make a mistake, and this will have me back to stock without root ? I will like to thanks in advance for your patients.
suicidal acorn said:
Basically people are having issues with connection. I'm not going to fully explain this because it is quite complicated and to be honest, I don't even fully understand it. But because this is a tri band phone (sprint spark) it relies on the network to tell it when you switch from different bands and when to switch from an LTE connection back to a 1x connection for voice calls. The phone only has one data transmission path, so it can't be connected to LTE and 1x (voice network) at the same time. It has to be one or the other. That's why you can't use mobile data while in a call. This works perfectly fine when the tower you are connected to has been upgraded and has the correct csfb fallback switches in place. But the problem is, a lot of towers don't. This causes huge problems for spark phones. All spark phones have this issue; the. Samsung Galaxy s5, LG G2,and the Nexus 5. But a lot of people have been having issues with this phone being really bad. Sometimes people can't receive/send texts or calls, and sometimes they can't connect to mobile data at all, no matter where they go. Originally it was thought to be an issue with sprint and what I described earlier, but people noticed that if they swapped out the phone for a new one, the issue went away. This isn't true for everyone, but that solved the issues for a lot of people. The general idea now is that it mainly seemed to affect people that ordered the M8 online early on. It doesn't seem to be affecting the phones bought from stores recently as much. Someone also claimed that the phones were provisioned incorrectly and that was causing it. But nobody really knows. If you are having an issue like I described, I would go back to where you bought it from and tell them you want to exchange it.
Also, if someone notices anything I said was incorrect, please call me out on it. As far as I know it's all correct, but I could easily be wrong.
Sent from my 831C using Tapatalk
Click to expand...
Click to collapse
Good explanation. On my note 3 I was consistently hitting no less than 10 mbps at my house. On my M8 I was getting 2-20 MBPS at my house, with NO consistency. No issues with calling/texting, however. I recieved my M8 on the 11th (same day as the s5 came out, expecting chaos) and was getting okay signal in my house. Now a few days later it seems someone is pointing a cell phone jammer at me. I lose connection completely, then it goes back to slow speeds, about twice per minute. Same thing with calling and texting though. I REALLY do not want to go through the entire process of going back to stock to ship it back to amazon, so I am hoping it has something to do with sprints towers since I was alright the first few days.
robbnice said:
I don't want to sound like a total idiot, but I guess their no way around it, I haven't used a HTC product since my Hero days, So let me make sure I understand what you are saying, flash my stock rooted nandroid, find a stock recovery zip and flash, then do I used terminal to lock my bootloader, or do I flash another zip? Then where does the OTA come in at? Now after reading this and the rolling of the eyes, I just wanted to make sure I didn't make a mistake, and this will have me back to stock without root ? I will like to thanks in advance for your patients.
Click to expand...
Click to collapse
Haha I completely understand the position you are in. I was in that position not too long ago. You do almost exactly what you said. Flash stock rom (NOT stock rooted though) and stock recovery, then lock the bootloader through adb. And that will pretty much return you to stock, but your bootloader will say "re-locked" at the top instead of "locked." So it's obvious that you've unlocked at some point. If everything else is stock, I doubt anyone would question it and you would more than likely be fine, but I like to be extra safe. I know with my previous phone (EVO LTE) if you were s-off, you could run a tool that made it say "locked" instead of "re-locked" so I would imagine you could do the same for this phone, but as far as I'm aware, you can't yet. I guess we'll just have to wait for a dev to make a tool for that.
Sent from my 831C using Tapatalk
suicidal acorn said:
Haha I completely understand the position you are in. I was in that position not too long ago. You do almost exactly what you said. Flash stock rom (NOT stock rooted though) and stock recovery, then lock the bootloader through adb. And that will pretty much return you to stock, but your bootloader will say "re-locked" at the top instead of "locked." So it's obvious that you've unlocked at some point. If everything else is stock, I doubt anyone would question it and you would more than likely be fine, but I like to be extra safe. I know with my previous phone (EVO LTE) if you were s-off, you could run a tool that made it say "locked" instead of "re-locked" so I would imagine you could do the same for this phone, but as far as I'm aware, you can't yet. I guess we'll just have to wait for a dev to make a tool for that.
Sent from my 831C using Tapatalk
Click to expand...
Click to collapse
Yes you can. I said that in my explanation. There's no tool, it's a procedure.
And this procedure properly sets the flag rather than masking it.
Captain_Throwback said:
Yes you can. I said that in my explanation. There's no tool, it's a procedure.
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Click to collapse
Can you post a link? I looked all over for it and couldn't find it. That's awesome though! Thank you!
Sent from my 831C using Tapatalk
suicidal acorn said:
Can you post a link? I looked all over for it and couldn't find it. That's awesome though! Thank you!
Sent from my 831C using Tapatalk
Click to expand...
Click to collapse
I did a search on "HTC M8 locked bootloader" in Tapatalk, and this thread was in the results: http://forum.xda-developers.com/showthread.php?p=51700453
Captain_Throwback said:
I did a search on "HTC M8 locked bootloader" in Tapatalk, and this thread was in the results: http://forum.xda-developers.com/showthread.php?p=51700453
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Click to collapse
Ahhh I was just looking in the Sprint forums. Not the general forums. ?
Sent from my 831C using Tapatalk
redmanjoey said:
Good explanation. On my note 3 I was consistently hitting no less than 10 mbps at my house. On my M8 I was getting 2-20 MBPS at my house, with NO consistency. No issues with calling/texting, however. I recieved my M8 on the 11th (same day as the s5 came out, expecting chaos) and was getting okay signal in my house. Now a few days later it seems someone is pointing a cell phone jammer at me. I lose connection completely, then it goes back to slow speeds, about twice per minute. Same thing with calling and texting though. I REALLY do not want to go through the entire process of going back to stock to ship it back to amazon, so I am hoping it has something to do with sprints towers since I was alright the first few days.
Click to expand...
Click to collapse
Glad I'm not the only one... My data and cell service have been not connecting all day today after a couple days with no issues ... Definitely going to be returning this one
Sent from my 831C using Tapatalk
iDoc21 said:
Glad I'm not the only one... My data and cell service have been not connecting all day today after a couple days with no issues ... Definitely going to be returning this one
Sent from my 831C using Tapatalk
Click to expand...
Click to collapse
I am so dissapointed, but I dont know wether to blame HTC or Sprint. No matter where I am I get the same crap, I went a few miles away where I know the heart of sprint spark connection lies, but still get really bad connection. I'm just going to return it to amazon, then buy it from best buy so if this crap happens I don't waste days and days of getting it shipped back to amazon.
:crying:
Captain_Throwback said:
You don't need an RUU for your device to "look" stock. Restore that stock nandroid that's floating around, flash stock recovery, and take the OTA.
As long as you're S-OFF, you can change the flag to LOCKED and then go back S-ON.
Click to expand...
Click to collapse
How does one get the stock nandroid? I have also searched and cant find it. Then I just flash it like a normal rom? I need to ship this back to amazon, I dont think they will check the bootloader and stuff but for sure a rom with missing apps will surely trigger them.
Could you point me in direction of a link or location where I can find a stock M8 rom and recovery, trying to get back to Stock so I can return phone to Sprint for another M8 after having the problem with my Spark and signal that everyone else is having. Plan on using Captain_Throwback method for my Hboot, just need to have the Rom and stock recovery to get this show on the road. Thanks in advance and thanks for your patience dealing with noobs !
redmanjoey said:
I am so dissapointed, but I dont know wether to blame HTC or Sprint. No matter where I am I get the same crap, I went a few miles away where I know the heart of sprint spark connection lies, but still get really bad connection. I'm just going to return it to amazon, then buy it from best buy so if this crap happens I don't waste days and days of getting it shipped back to amazon.
:crying:
Click to expand...
Click to collapse
Sprint is trying to get their network working properly, but it's not an easy task. The upgrades have to be done to each tower and that takes time. Not only does Sprint have to have the work done, they have to get a permit for each tower first. Some places that is easy enough, but some other places the government is very strict with work permits and it takes forever to get one. It could quite possibly be an issue with your phone, but it could also be an issue with the network. If you get a replacement and still experience issues, it's the network. If the issue goes away, then it was the phone. Unfortunately, I'm most cases it's really hard to tell until you get the replacement. But in your case, I'm almost certain it's an issue with your phone.
Sent from my 831C using Tapatalk
redmanjoey said:
How does one get the stock nandroid? I have also searched and cant find it. Then I just flash it like a normal rom? I need to ship this back to amazon, I dont think they will check the bootloader and stuff but for sure a rom with missing apps will surely trigger them.
Click to expand...
Click to collapse
robbnice said:
Could you point me in direction of a link or location where I can find a stock M8 rom and recovery, trying to get back to Stock so I can return phone to Sprint for another M8 after having the problem with my Spark and signal that everyone else is having. Plan on using Captain_Throwback method for my Hboot, just need to have the Rom and stock recovery to get this show on the road. Thanks in advance and thanks for your patience dealing with noobs !
Click to expand...
Click to collapse
I honestly don't know where to find one. I've seen it mentioned multiple times, but I've read like 30 threads for this phone in the last couple days. Tomorrow I will he unlocking and I can send you guys the stock nandroid for the system, but I don't know about recovery. I'll try to find it and let you know.
Sent from my 831C using Tapatalk
Guys, check out @BD619's rooting thread here. He has the stock recovery included in his guide. You can download it here.
suicidal acorn said:
I honestly don't know where to find one. I've seen it mentioned multiple times, but I've read like 30 threads for this phone in the last couple days. Tomorrow I will he unlocking and I can send you guys the stock nandroid for the system, but I don't know about recovery. I'll try to find it and let you know.
Sent from my 831C using Tapatalk
Click to expand...
Click to collapse
Stock nandroid here: http://forum.xda-developers.com/showthread.php?p=51624633
So...I bought my HTC One in July of 2013 for retail price due to not having an upgrade and at the time being financially capable. I unlocked the bootloader, rooted it and used custom ROM's until a week ago when I got the unresolvable issue it not being able to charge anymore unless it was turned off. Now, today, it no longer charges when it's turned off and if I'm extremely lucky it's able to charge while being off for about 20 minutes before it stops.
My HTC One is absolutely useless now. I've called HTC and they told me that I still have 20 days of manufacturer warranty and that I could send in my phone if I paid shipping and they'd repair it for me, however I know they'll find out that I rooted (even though I'm back to 100% stock now) based off of the reports I've read about others. They end up making you pay for a motherboard which costs $200+ in repairs. Not only that, but I simply can't go 7-10 business days without my phone at work.
I called AT&T and the warranty there is gone now, so they refuse to help me in anyway as well. I can't sell the phone on Craigslist because it's broken and I can't even get a good deal at Best Buy I imagine for even $100 because of it being broken. I imagine they'll offer me like $40 for it.
$600 down the drain and 1 year later and I have a piece of junk in my pocket right now. I'm without a phone and do not have an upgrade to do anything about it unless I want to pay retail price for a new phone. My only option now I guess is to look into a cheaper Nexus 5 but even that is just not affordable for me.
Has anyone been in this situation? What the hell can I do?
Leather Sock said:
So...I bought my HTC One in July of 2013 for retail price due to not having an upgrade and at the time being financially capable. I unlocked the bootloader, rooted it and used custom ROM's until a week ago when I got the unresolvable issue it not being able to charge anymore unless it was turned off. Now, today, it no longer charges when it's turned off and if I'm extremely lucky it's able to charge while being off for about 20 minutes before it stops.
My HTC One is absolutely useless now. I've called HTC and they told me that I still have 20 days of manufacturer warranty and that I could send in my phone if I paid shipping and they'd repair it for me, however I know they'll find out that I rooted (even though I'm back to 100% stock now) based off of the reports I've read about others. They end up making you pay for a motherboard which costs $200+ in repairs. Not only that, but I simply can't go 7-10 business days without my phone at work.
I called AT&T and the warranty there is gone now, so they refuse to help me in anyway as well. I can't sell the phone on Craigslist because it's broken and I can't even get a good deal at Best Buy I imagine for even $100 because of it being broken. I imagine they'll offer me like $40 for it.
$600 down the drain and 1 year later and I have a piece of junk in my pocket right now. I'm without a phone and do not have an upgrade to do anything about it unless I want to pay retail price for a new phone. My only option now I guess is to look into a cheaper Nexus 5 but even that is just not affordable for me.
Has anyone been in this situation? What the hell can I do?
Click to expand...
Click to collapse
if your 100% stock, and locked in the bootloader, not relocked or unlocked, and the tampered flag has gone, then just un-root it and send it to HTC, they will never know.
Seanie280672 said:
if your 100% stock, and locked in the bootloader, not relocked or unlocked, and the tampered flag has gone, then just un-root it and send it to HTC, they will never know.
Click to expand...
Click to collapse
I'm "LOCKED" in the bootloader, S-On, not rooted and I'm using the stock RUU thing. I'm completely stock. However, I read that HTC has some sort of program or something that can see how many times your phone has been unlocked/locked or something and they end up wanting you to pay for that motherboard repair.
I mean, I guess I could try, I just hope they don't pull some sort of "Pay or we won't give your phone back" sort of deal.
Leather Sock said:
I'm "LOCKED" in the bootloader, S-On, not rooted and I'm using the stock RUU thing. I'm completely stock. However, I read that HTC has some sort of program or something that can see how many times your phone has been unlocked/locked or something and they end up wanting you to pay for that motherboard repair.
I mean, I guess I could try, I just hope they don't pull some sort of "Pay or we won't give your phone back" sort of deal.
Click to expand...
Click to collapse
I know that Samsung have some sort of counter hidden inside them which can be read quite easily and shows how many times its been flashed and rooted etc,, but im not aware of HTC having it, personally, in its current status, I would send it, if they question it, tell them your brought it off a friend and don't know what he did with it before you got it, also if they do pick up on it, then just request they send it back rather than repair it.
Seanie280672 said:
I know that Samsung have some sort of counter hidden inside them which can be read quite easily and shows how many times its been flashed and rooted etc,, but im not aware of HTC having it, personally, in its current status, I would send it, if they question it, tell them your brought it off a friend and don't know what he did with it before you got it, also if they do pick up on it, then just request they send it back rather than repair it.
Click to expand...
Click to collapse
Yeah, I'm doing that now. I guess I'll find out if I have the luxory of a replacement that will last me one last year, or if I'm out of a $500 phone. If I get the replacement, I can at least sell that thing on Craigslist when I get a new phone or trade it in towards my new one. This current one is just a piece of metal in my pocket.
Seanie280672 said:
I know that Samsung have some sort of counter hidden inside them which can be read quite easily and shows how many times its been flashed and rooted etc,, but im not aware of HTC having it, personally, in its current status, I would send it, if they question it, tell them your brought it off a friend and don't know what he did with it before you got it, also if they do pick up on it, then just request they send it back rather than repair it.
Click to expand...
Click to collapse
I forgot about the HTCDev Unlock Token thing I just read in another thread. I used that when I unlocked my bootloader. Isn't that owned by HTC and they can see that I requested to unlock my HTC One? God damn it. This has me down as hell.
Leather Sock said:
I forgot about the HTCDev Unlock Token thing I just read in another thread. I used that when I unlocked my bootloader. Isn't that owned by HTC and they can see that I requested to unlock my HTC One? God damn it. This has me down as hell.
Click to expand...
Click to collapse
In theory yes, but I nerver heard htc refusing to honor the warranty of a M7 if the phone returned with a stock rom, locked and s-on. Send the phone, i'm 99% sure they will repair it at no cost.
alray said:
In theory yes, but I nerver heard htc refusing to honor the warranty of a M7 if the phone returned with a stock rom, locked and s-on. Send the phone, i'm 99% sure they will repair it at no cost.
Click to expand...
Click to collapse
I'm really, really hoping so. I even paid the $19.00 to get my phone back 3-5 days faster because I NEED it for work.
Leather Sock said:
I'm really, really hoping so. I even paid the $19.00 to get my phone back 3-5 days faster because I NEED it for work.
Click to expand...
Click to collapse
You should be alright, should they question you, which I severely doubt, just act like you don't know ****. But definitely let us know how it goes.
Ajxx16 said:
You should be alright, should they question you, which I severely doubt, just act like you don't know ****. But definitely let us know how it goes.
Click to expand...
Click to collapse
If I get a replacement I'll probably kiss the guy who posted the return to stock guide. He'll save me $350 for a Nexus 5 that will become obsolete in October and drop $150 and make me feel even worse while the Nexus 6 rubs it's nose in my face.
Just brought my phone to UPS to be sent back to HTC. I guess we'll find out in 2-3 days whether or not they're going to quote me for stupid repairs, or if I'll get a refurb phone for replacement with no charge. If I have to pay for repairs, I won't and I'll just get the phone back, sell it to Best Buy and buy a Nexus 5 I guess.
Crossing my fingers :/
Ajxx16 said:
You should be alright, should they question you, which I severely doubt, just act like you don't know ****. But definitely let us know how it goes.
Click to expand...
Click to collapse
alray said:
In theory yes, but I nerver heard htc refusing to honor the warranty of a M7 if the phone returned with a stock rom, locked and s-on. Send the phone, i'm 99% sure they will repair it at no cost.
Click to expand...
Click to collapse
Ah...and the stress is relieved. I just received a shipping notice via email saying I'll have my HTC One on Monday. Gosh that was painful.
I had this exact problem (would only charge when powered off) about a year ago. I returned everything to stock, sent my phone to HTC and they fixed it, no questions asked. Maybe others have had difficulty, but it all was fine for me.