Database Develop

Warranty device swap

My Nexus One has developed a stuck pixel. As a launch week buyer, I have 2 more months on my warranty. I also don't own any other phone compatible with my carrier, so I'd prefer a device swap over waiting for a repair - especially since I'm located in Canada.
Any experiences to report involving warranty swaps now that the Nexus One is no longer sold?
Also, I have a little scuff on the corner of my phone, which may or may not count as normal wear and tear. Has anyone here ever been charged for phone damage after a device swap?
I've rooted it but the bootloader is still locked. I was thinking that if I restore to stock via PASSIMG, Google shouldn't know the difference. Perhaps I'll even be able to restore the nandroid backup of one phone to the other.
Sent from my Nexus One using XDA App

Feh. The device swap is no longer an option unless I use a US address. I'm not incredibly excited at the prospect of having to cross the border and pick up my device in a strange place in order to obtain warranty service.
And since I don't currently own any other phone that'll work on WIND Mobile, sending it in for warranty is not an option either.
My choice is, cough up some money for an interim replacement phone, or cross the border for a device swap.

You can have it shipped to my house...

LOL, i just shipped mine out, using a dumb phone is really freakin me out!
Miss my Nexus one already.

v0kal said:
You can have it shipped to my house...
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Heh thanks, but Baltimore is pretty far from Vancouver.
I'll mull over my options. Warranty ends early in January, but I have a 1-year extension due to my credit card's extended warranty program. I could go with a receiving service in Blaine or Point Roberts but it's just a pain. Or alternately I could get myself a secondary phone to tide me over... which costs money.

Off topic, But did you have to call google to setup the exchange? My power button is beginning to not want to work all the time so i'm thinking about warranty exchanging it. However, my phone is rooted with s=off think that will be a problem?

cmstlist said:
Heh thanks, but Baltimore is pretty far from Vancouver.
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I'm in Washington state...
Sent from my Nexus One using XDA App

Where in WA?
If I go ahead with it via a US address, I could always use The Letter Carrier in Point Roberts. Still it's a pain.
danger-rat said:
I'm in Washington state...
Sent from my Nexus One using XDA App
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Sent from my Nexus One using XDA App

I'll PM you...
Sent from my Nexus One using XDA App

Remember that HTC uses SLCD on their Nexus One phones. I called Warranty Repair to setup a swap and she said that all phone are exchanged with the new SLCD screens.
So if you have an AMOLED and you don't want an SLCD just think of your options. Either deal with the pixel and keep Amoled or swap to a new SLCD. Some people say that they've swapped and they've gotten AMOLED in return, so I think its a 50/50 chance.

I've seen the SLCD Desire models. I think I actually like them better because the jagged edges of the Pentile matrix give me a headache after a while. So that wouldn't bother me too much. However it would make ROM Manager useless until Clockwork Recovery is updated to support SLCD. So I'd need to flash Amon recovery manually via flash_image.
Sent from my Nexus One using XDA App

Sprint Repair Question

I think my internal antenna may be damaged and i want to take it into Sprint to be looked at, but my phone is rooted with S-Off. Do i have to undo everything and bring it back to stock in order for them to look at and if there is a problem, fix my phone? thanks

They are supposed to fix it rooted or not as long as it's a hardware problem

I work at a repair center and he is correct but in this situation it's irrelevant. This phone is unrepairable. If there is a hardware issue the only option a repair center has is to order a replacement. If you don't want that done then you can use your HTC warranty. But you will have to ship your phone to HTC and be without it for at least 2 weeks. They will attempt to fix it and if it can't be fixed then they will replace your device which you would lose everything. So just use your insurance. Last I checked, the device is still new enough to receive a new device instead of a refurbished device. When in doubt, Return your phone to stock and have it replaced.
Sent from my HTCONE using XDA Premium 4 mobile app

Why do you think your antennae doesn't work?

tsdeaton said:
I work at a repair center and he is correct but in this situation it's irrelevant. This phone is unrepairable. If there is a hardware issue the only option a repair center has is to order a replacement. If you don't want that done then you can use your HTC warranty. But you will have to ship your phone to HTC and be without it for at least 2 weeks. They will attempt to fix it and if it can't be fixed then they will replace your device which you would lose everything. So just use your insurance. Last I checked, the device is still new enough to receive a new device instead of a refurbished device. When in doubt, Return your phone to stock and have it replaced.
Sent from my HTCONE using XDA Premium 4 mobile app
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I'm rocking a refurb I got 3 months after release. A lot of people returned their initial phones it appears.

My 2¢
Return it to stock. Goto Sprint store. They'll order you a new one and it'll hit your door in 2-3 days. My phone blew the top speaker. The repair center did the order, I tracked it with the number they provided to my email and I was back in business in only a few days.

tsdeaton said:
I work at a repair center and he is correct but in this situation it's irrelevant. This phone is unrepairable. If there is a hardware issue the only option a repair center has is to order a replacement. If you don't want that done then you can use your HTC warranty. But you will have to ship your phone to HTC and be without it for at least 2 weeks. They will attempt to fix it and if it can't be fixed then they will replace your device which you would lose everything. So just use your insurance. Last I checked, the device is still new enough to receive a new device instead of a refurbished device. When in doubt, Return your phone to stock and have it replaced.
Sent from my HTCONE using XDA Premium 4 mobile app
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Damn I didnt even think about the fact that it is not repairable, I'm assuming because of its 1-piece aluminium body or whatever. So, if they can't open it up to see if it is the internal hardware are they going to assume that it is because I rooted and/or made it s-off? or is there some way they will be able to tell if it is hardware related without actually opening up the phone?
weidnerj said:
Why do you think your antennae doesn't work?
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My issue is that all of a sudden i have no service anywhere, including places that I used to. I've always had great service with sprint, until the last few weeks. I'll be on 3G or 4G with full bars and i'll drop the call. I've literally had more dropped calls in the past few weeks than i have had the entire 5 years i've been with sprint, combined. That's not an exaggeration. There hasn't been any change to any towers nearby and I haven't relocated or anything. Sprint said i should be getting great service where in and around where i live. So I'd imagine that it has to be the phone. It's been rooted with S-off long before this started happening. So i feel like it has to be something hardware related. I'm open to other suggestions.

jeffhbo said:
Damn I didnt even think about the fact that it is not repairable, I'm assuming because of its 1-piece aluminium body or whatever. So, if they can't open it up to see if it is the internal hardware are they going to assume that it is because I rooted and/or made it s-off? or is there some way they will be able to tell if it is hardware related without actually opening up the phone?
My issue is that all of a sudden i have no service anywhere, including places that I used to. I've always had great service with sprint, until the last few weeks. I'll be on 3G or 4G with full bars and i'll drop the call. I've literally had more dropped calls in the past few weeks than i have had the entire 5 years i've been with sprint, combined. That's not an exaggeration. There hasn't been any change to any towers nearby and I haven't relocated or anything. Sprint said i should be getting great service where in and around where i live. So I'd imagine that it has to be the phone. It's been rooted with S-off long before this started happening. So i feel like it has to be something hardware related. I'm open to other suggestions.
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Click to collapse
try a different rom?

jeffhbo said:
Damn I didnt even think about the fact that it is not repairable, I'm assuming because of its 1-piece aluminium body or whatever. So, if they can't open it up to see if it is the internal hardware are they going to assume that it is because I rooted and/or made it s-off? or is there some way they will be able to tell if it is hardware related without actually opening up the phone?
My issue is that all of a sudden i have no service anywhere, including places that I used to. I've always had great service with sprint, until the last few weeks. I'll be on 3G or 4G with full bars and i'll drop the call. I've literally had more dropped calls in the past few weeks than i have had the entire 5 years i've been with sprint, combined. That's not an exaggeration. There hasn't been any change to any towers nearby and I haven't relocated or anything. Sprint said i should be getting great service where in and around where i live. So I'd imagine that it has to be the phone. It's been rooted with S-off long before this started happening. So i feel like it has to be something hardware related. I'm open to other suggestions.
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you may have borked your radio. i think that is fixable.

Aldo101t said:
you may have borked your radio. i think that is fixable.
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you mean i might just need to update/flash a new radio?

jeffhbo said:
you mean i might just need to update/flash a new radio?
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i'm not quit sure the procedure on this phone, usually an RUU and then a factory reset from stock recovery will restore radio function.
there may be another way of restoring radio function, not sure, may someone who knows for sure can chime in here.this may or may not be your problem but it couldn't hurt to try

Aldo101t said:
i'm not quit sure the procedure on this phone, usually an RUU and then a factory reset from stock recovery will restore radio function.
there may be another way of restoring radio function, not sure, may someone who knows for sure can chime in here.this may or may not be your problem but it couldn't hurt to try
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Thank you very much. I'll give it a try. If someone with knowledge of the exact procedure for this device could give further explanation it would be greatly appreciated. Thank you again for your advice.
Sent from my HTCONE using XDA Premium 4 mobile app

jeffhbo said:
Thank you very much. I'll give it a try. If someone with knowledge of the exact procedure for this device could give further explanation it would be greatly appreciated. Thank you again for your advice.
Sent from my HTCONE using XDA Premium 4 mobile app
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I could help you out if you have some time shoot me a PM
Hmmmm guess not

[Q] Non-US Region M7_U (801e) advice.

To make a long story short, I've destroyed my HTC One XL that I bought for AT&T and I still have 5 months until I am eligible for upgrade. Out of desperation I purchased a factory unlocked HTC One (M7) via Amazon and it was apparently through a third party market place seller.
The phone's packaging, images etc., is completely in Spanish, listed as made in China, running the IMEI(on the box) through an info database it lists the model as the 801e, primary reporting body is BABT and it appears to be valid.
My questions are as follows:
1.) Assuming this is the 801e and M7_U model and not a US/English region phone based on the language clues, what problems will I have running this thing in the US on the AT&T and/or other carrier networks? Obviously there will be no LTE, but will it even work/activate at all once I put my AT&T Sim in? I'm assuming I can change the language. I am in the US in case that wasn't obvious already.
2.) What issues may I have further down the line regarding software/firmware updates etc.
Basically, I have a short time window to return this thing. Since I am in dire need of a phone and am already out a ton of cash trying to fix the one I have so I can't really afford to keep playing around with things. More than likely I'll have to pay a restocking fee for it even though it wasn't opened and who knows how long for the refund to go through.
So any advice? I guess I'm a bit of a rookie...

Loki_Agent_of_Chaos said:
To make a long story short, I've destroyed my HTC One XL that I bought for AT&T and I still have 5 months until I am eligible for upgrade. Out of desperation I purchased a factory unlocked HTC One (M7) via Amazon and it was apparently through a third party market place seller.
The phone's packaging, images etc., is completely in Spanish, listed as made in China, running the IMEI(on the box) through an info database it lists the model as the 801e, primary reporting body is BABT and it appears to be valid.
My questions are as follows:
1.) Assuming this is the 801e and M7_U model and not a US/English region phone based on the language clues, what problems will I have running this thing in the US on the AT&T and/or other carrier networks? Obviously there will be no LTE, but will it even work/activate at all once I put my AT&T Sim in?
2.) What issues may I have further down the line regarding software/firmware updates etc.
Basically, I have a short time window to return this thing. Since I am in dire need of a phone and am already out a ton of cash trying to fix the one I have so I can't really afford to keep playing around with things. More than likely I'll have to pay a restocking fee for it even though it wasn't opened and who knows how long for the refund to go through.
So any advice? I guess I'm a bit of a rookie...
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Your sim will work, all roms will work, just no LTE
Sent from my iPod touch using Tapatalk

n1234d said:
Your sim will work, all roms will work, just no LTE
Sent from my iPod touch using Tapatalk
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I appreciate the quick reply. Will the language/region of the phone cause me to run in to any barriers? I'm assuming I can change the language under the preferences.

Loki_Agent_of_Chaos said:
I appreciate the quick reply. Will the language/region of the phone cause me to run in to any barriers? I'm assuming I can change the language under the preferences.
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I don't think so, because English should be offered with all CIDs, and anyways, you can just convert your phone to the European edition or developer edition with s-off
Sent from my iPod touch using Tapatalk

n1234d said:
I don't think so, because English should be offered with all CIDs, and anyways, you can just convert your phone to the European edition or developer edition with s-off
Sent from my iPod touch using Tapatalk
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Fair enough. Thanks again. I guess my real concern was whether or not the IMEI would register/work with my carrier here in the US. I've owned several unlocked phones over the years, but this is the first time I ever received one where it was in a completely different language/region thus the cause for my concern.

Well I bit the bullet and opened it and am currently using it. So far so good, well despite that it's only 3G. To further feed my morbid curiousity regarding my rampant paranoia, any surefire ways to determine if it is a fake? So far screenshot images are 1080x1920, camera is fluuid and image sizes are 2688x1520, both work and are quite loud, phone feels heavy but I have nothing to compare it to. Can't really tell if case is plastic or aluminum I guess I'll go have to check one in a store for that. Am I missing anything?

Loki_Agent_of_Chaos said:
Well I bit the bullet and opened it and am currently using it. So far so good, well despite that it's only 3G. To further feed my morbid curiousity regarding my rampant paranoia, any surefire ways to determine if it is a fake? So far screenshot images are 1080x1920, camera is fluuid and image sizes are 2688x1520, both work and are quite loud, phone feels heavy but I have nothing to compare it to. Can't really tell if case is plastic or aluminum I guess I'll go have to check one in a store for that. Am I missing anything?
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Click to collapse
Nope, everything's good. You did check it through the database, and 801e is the right model no, and just for the heck of it, check your camera, at least you'll know if you're gonna get the pink tint or no. Go to /sys/android_camera and open the sensor file as text. Show me what you get
Sent from my HTC One using Tapatalk

n1234d said:
Nope, everything's good. You did check it through the database, and 801e is the right model no, and just for the heck of it, check your camera, at least you'll know if you're gonna get the pink tint or no. Go to /sys/android_camera and open the sensor file as text. Show me what you get
Sent from my HTC One using Tapatalk
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st vd6869(1.0) cinesensor 2002-01-01

Loki_Agent_of_Chaos said:
st vd6869(1.0) cinesensor 2002-01-01
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2002?? WTH? Phone is legit though..
Cover the phone lens with your hand completely and see if the camera gives you the pink tint problem..
Sent from my iPod touch using Tapatalk

n1234d said:
2002?? WTH? Phone is legit though..
Cover the phone lens with your hand completely and see if the camera gives you the pink tint problem..
Sent from my iPod touch using Tapatalk
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Yeah I was a little put off by that as well. Not sure exactly what I'm looking for but if I cover the lens with my hand it's just a black screen. So I suppose it doesn't suffer from that affliction. I haven't snapped many photos yet though but all in due time I suppose.
Thanks for all the info!

[Q] RMA'ing phone, HBOOT 1.56 Locked w/ S-OFF

I'm going to RMA my One due to the camera tint issue. I RUU'd back to stock, however the bootloader is showing I'm on HBOOT 1.56 locked and S-OFF.
Does anyone know if this will be an issue for the RMA? If so, how can I go back to locked/s-on?
Just to clarify: Stock --> moonshine S-OFF --> RUU 3.05.651.6 (fail) --> RUU 3.05.651.6 (success) --> OTA 4.06.651.4 --> Now
Thanks!

Check around the threads. Rootlinux created a boot loader masking script, that I belive will appear to be bone stock. Or pm him and ask, he is a helpful guy.
Sent from my HTCONE using Tapatalk

jblaze10 said:
Check around the threads. Rootlinux created a boot loader masking script, that I belive will appear to be bone stock. Or pm him and ask, he is a helpful guy.
Sent from my HTCONE using Tapatalk
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I was able to fix this with "fastboot oem writesecureflag 3", now locked/s-on.
Thanks though!

Lol that's what I did about 2 days ago. Phone just arrived at Houston this morning . Kinda worried about how it goes though hoping they don't charge me for anything.
Sent from my iPad using Tapatalk

luigi311 said:
Lol that's what I did about 2 days ago. Phone just arrived at Houston this morning . Kinda worried about how it goes though hoping they don't charge me for anything.
Sent from my iPad using Tapatalk
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Well please update if it was successful. Would be nice to know if it an option!!
Sent from my HTCONE using Tapatalk

If you ask me HTC should fix the camera issue with out question. I see more stock unrooted users with the problem then rooted users. HTC see's a opportunity to get out of spending money to make things right. I been a HTC user for a long time and things like this really bothers me and i may go with a different brand next time around.

FYI, I've done about five insurance claims/replacements and each one that was returned was rooted/rommed and I've never had any issues, I've just usually had to pay the 100(twice) or 10(three times) bucks (old phone was an evo 3d, super cheap)

thefritob said:
FYI, I've done about five insurance claims/replacements and each one that was returned was rooted/rommed and I've never had any issues, I've just usually had to pay the 100(twice) or 10(three times) bucks (old phone was an evo 3d, super cheap)
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Click to collapse
An insurance fix is at your expense and covers everything from water damage to user stupidity which is why they don't care if you had a custom rom or were rooted. A warranty exchange for the camera issue is covered by HTC and the end user usually only pays shipping.

Kraizk said:
An insurance fix is at your expense and covers everything from water damage to user stupidity which is why they don't care if you had a custom rom or were rooted. A warranty exchange for the camera issue is covered by HTC and the end user usually only pays shipping.
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Click to collapse
Ahh okay, I guess that makes a difference.

I have this problem with mine and sent it out however due to it saying relocked on the boot loader they now want to charge me 200 to fix a hardware defect. I guess I should have done better locking it. But come on this should have been a recall and should not matter whether or not in warranty. I'm not asking to get a brand new phone just want this fixed. Will keep everyone updated as I get more updates from them.
Sent from my Nexus S 4G using Tapatalk 2

I've shipped mine out to HTC. I don't suspect any issues as it appears to be completely stock, but we'll see.
I'll update when I get it back from them.

Mines on its way back should be getting here Monday . I s-offed via revone and I used revones tools to lock and s-on prior to ruu back to 4.1.2 and just updated till KK. After all that I sent it in and all went smoothly, no charges nothing. Just waiting for my phone to get here to test the camera.
Sent from my iPad using Tapatalk

just got here!!
Just got my phone back . Seems like no charge was place and they did fix my camera sensor and they also raised my power button a little since it was sinked in. So far everything seems good. Anyone know how to check the camera sensor revsion and date?

Update to my situation.
I got a phone call from the escalation team from HTC the guy said that normally because the boot loader was unlocked they don't cover it under warranty. However since they found a stock rom on the phone they would honor the warranty and he also said that they already had the phone in repair. Basically he was calling as a courtesy to keep me in the loop. I was so relieved by this and this certainly restored my faith in HTC and will continue to support them. This happened last week and the phone should be back tomorrow. Will let everyone know how it goes
Sent from my Nexus S 4G using Tapatalk 2

I didn't hear from HTC at any point, but the phone left Houston the same day it arrived. Hopefully it was a quick fix. Should be here tomorrow, so we'll see.

Got my phone back with the camera fixed
Phone was wiped, but still on HBOOT 1.56 Locked/S-ON.
Here's a picture in probably a worst case scenario (ISO 1600, exposure +2, flash on, recording 1080p). Pitch black.

[Q] Bootloader status

I'm considering sending my device to Houston for repairs as the camera issue with the pink\purple\blue tint is becoming unbearable.
I'm wondering what others have done in the same scenario as me.
My phone is currently unlocked, S-OFF, SUPER_CID, custom ROM, stock kernel.
Did anyone else bother returning anything to stock?
Did anyone get their device returned to them unharmed as far as the unlocks\other things I mentioned?

incarceration said:
I'm considering sending my device to Houston for repairs as the camera issue with the pink\purple\blue tint is becoming unbearable.
I'm wondering what others have done in the same scenario as me.
My phone is currently unlocked, S-OFF, SUPER_CID, custom ROM, stock kernel.
Did anyone else bother returning anything to stock?
Did anyone get their device returned to them unharmed as far as the unlocks\other things I mentioned?
Click to expand...
Click to collapse
I'd leave it s off. But pretty much restore everything else (CID, Rom etc) back to stock

I've already laid it all out there what i've done and what's currently done to it though..
Sent from my HTC One using XDA Free mobile app

incarceration said:
I've already laid it all out there what i've done and what's currently done to it though..
Sent from my HTC One using XDA Free mobile app
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You told them that you had installed a custom Rom etc? Surprised they didn't tell you it violated warranty then. I would put it all back to stock anyways, regardless of what you told them

Yeah the 2 specialists I talked to were pretty cool about it. He said they'd probably swap out the entire main board anyway so anything I did would be pointless.
The warranty is technically expired by like a month or 2
Sent from my HTC One using XDA Free mobile app