I see a bunch of people who say they get can get replacement phones from t mobile with no hassle even if their knox counter is counted
Long story short, doesn't matter if it's stock or a custom rom, a few of my calls go straight to my voicemail and my phone doesn't even ring or give me a notification someone called. A few other people here had that problem and told me to just get a replacement. I don't care if it's a new or refurbished device but when I called t mobile and asked for a replacement they me to factory reset (which I did) and try turning off VoLTE and everything was going well until I had to open my big mouth and told him I rooted it. He said I am covered by the manufacture warranty if it's not rooted, since I told him it's rooted will they write a note on my account saying my warranty is voided? Do you guys think because I mentioned root, he assumed my device is still rooted?
Should I just call again and try a different person? I don't wanna lie and then have them charge me $699 if I don't tell them I rooted my phone on my 2nd try of getting a replacement....
btort1 said:
I see a bunch of people who say they get can get replacement phones from t mobile with no hassle even if their knox counter is counted
Long story short, doesn't matter if it's stock or a custom rom, a few of my calls go straight to my voicemail and my phone doesn't even ring or give me a notification someone called. A few other people here had that problem and told me to just get a replacement. I don't care if it's a new or refurbished device but when I called t mobile and asked for a replacement they me to factory reset (which I did) and try turning off VoLTE and everything was going well until I had to open my big mouth and told him I rooted it. He said I am covered by the manufacture warranty if it's not rooted, since I told him it's rooted will they write a note on my account saying my warranty is voided? Do you guys think because I mentioned root, he assumed my device is still rooted?
Should I just call again and try a different person? I don't wanna lie and then have them charge me $699 if I don't tell them I rooted my phone on my 2nd try of getting a replacement....
Click to expand...
Click to collapse
simple. factory it back dont root. so its not lying. your device isnt rooted anymore. just dont tell them you rooted. Thats like shooting yourself in the head and praying your still live. Ignore the asshole who told you about noting your account. rooting doesnt break the phone. its already defective. it makes me so frustrated to hear any rep giving the customer the middle finger when they dont understand squat about root. If you are within the 14 day buyers remorse period i suggest you call into that department and get a new one sent out.
If you want to see if that person documented anything on the computer about your root comment call in and ask about the day you where helped by him. ask if the rep can read/look into the comments if there is any notes about your "return status". Try it a couple of times if no rep mentions about any root comment and void warrenty then you are good.
You my friend are definitely a noob. You never ever admit anything. Never. And the proper fix would be for you to call tech support and tell them your phone rings once before voicemail and you wish for them to extend ring time before voicemail. That will fix your issue.
BAD ASS NOTE 4
Your Warranty Is Not Void ...I'm not sure the validity of this but it makes sense per the consumer protections on warranties.
monkeyass408 said:
simple. factory it back dont root. so its not lying. your device isnt rooted anymore. just dont tell them you rooted. Thats like shooting yourself in the head and praying your still live. Ignore the asshole who told you about noting your account. rooting doesnt break the phone. its already defective. it makes me so frustrated to hear any rep giving the customer the middle finger when they dont understand squat about root. If you are within the 14 day buyers remorse period i suggest you call into that department and get a new one sent out.
If you want to see if that person documented anything on the computer about your root comment call in and ask about the day you where helped by him. ask if the rep can read/look into the comments if there is any notes about your "return status". Try it a couple of times if no rep mentions about any root comment and void warrenty then you are good.
Click to expand...
Click to collapse
Just called and the rep said the last thing the note says was to factory restore and see if problem persist. So I guess I'll call in a few days, it's likely a hardware problem anyways
btort1 said:
Just called and the rep said the last thing the note says was to factory restore and see if problem persist. So I guess I'll call in a few days, it's likely a hardware problem anyways
Click to expand...
Click to collapse
It is not but OK replace as you will.
BAD ASS NOTE 4
"told them I rooted it" Lmao. Come on man!
Need help to reroot tmobile note 4
I just upgrade new firmware to Tmobile Note 4.
I tried many time to reroot, but doesn't work.
Anyone know how to fix this problem, please help
Androiduser2015 said:
I just upgrade new firmware to Tmobile Note 4.
I tried many time to reroot, but doesn't work.
Anyone know how to fix this problem, please help
Click to expand...
Click to collapse
You asking in wrong thread. Go read the thread for rooting and walks you thru it.
BAD ASS NOTE 4
I had the same issue when I activated my note 4 with Tmo. Wasn't receiving calls or texts. Called customer service then they ended up creating a tech ticket. Because they couldn't solve it themselves, they told me give them 48hrs. And it'd fixed. After about 13hrs they had it fixed. So give them a call explain your issue DON'T AND NEVER MENTION ROOT. Be persistent don't hang up until you have an answer. And they'll fix it..
Good luck:highfive:
I can't blame them for not wanting to support every newbie that miss flashes or flashes a crappy rom and can't get his dialer or modem to work or some other silly bug.
Like "let me experiment and then let Verizon bail me out with a new phone everytime I can't find my way out of the mess I created"
A simple factory reset should fix all, but some destroy even that ability.
Yes they can reflash but it shouldn't be under warranty.. Should be a fee to bail such folks out... Sorry that's not popular to say but if you owned Verizon, would you do the same?
Buy a car and tear into the engine and screw it up then try to get warranty to fix it!
But I agree, if you own your phone and are willing to sign a disclaimer releasing them from warranty they should remove restrictions.
That still makes them vulnerable to folks messing with the network though.
As long as they can't tie the problem to your mishandling your good.
Perfect example... http://forum.xda-developers.com/showthread.php?p=57360032
windstrings said:
I can't blame them for not wanting to support every newbie that miss flashes or flashes a crappy rom and can't get his dialer or modem to work or some other silly bug.
Like "let me experiment and then let Verizon bail me out with a new phone everytime I can't find my way out of the mess I created"
A simple factory reset should fix all, but some destroy even that ability.
Yes they can reflash but it shouldn't be under warranty.. Should be a fee to bail such folks out... Sorry that's not popular to say but if you owned Verizon, would you do the same?
Buy a car and tear into the engine and screw it up then try to get warranty to fix it!
But I agree, if you own your phone and are willing to sign a disclaimer releasing them from warranty they should remove restrictions.
That still makes them vulnerable to folks messing with the network though.
As long as they can't tie the problem to your mishandling your good.
Perfect example... http://forum.xda-developers.com/showthread.php?p=57360032
Click to expand...
Click to collapse
Your analogy is fatally flawed. I mean it shouldn't even have to be pointed out, it's that flawed. Flawed isn't even the right term.. Asinine? Eh, it's not even worth brainstorming for the proper term.
@telling them you are rooted lmao
I have never called anyone a noob on here before but you sir, is a noob.
And I say this with the most lovable respect. Lol
NEVER...EVER say you are rooted! Do not mutter the word "r" even if you were only rooted for 1 second!
That's not true my first note 4 was rooted and it shows that on their end I didn't even bring it up. The lady told me to restore back to oem spec if I wanted to keep my warranty. I did and called back the next day they sent me a new phone.
JDM Civic EG8 said:
That's not true my first note 4 was rooted and it shows that on their end I didn't even bring it up. The lady told me to restore back to oem spec if I wanted to keep my warranty. I did and called back the next day they sent me a new phone.
Click to expand...
Click to collapse
Yeah they replaced mine =)
JDM Civic EG8 said:
That's not true my first note 4 was rooted and it shows that on their end I didn't even bring it up. The lady told me to restore back to oem spec if I wanted to keep my warranty. I did and called back the next day they sent me a new phone.
Click to expand...
Click to collapse
The only way that happens is if you use the mytmobile app. Which is still your fault. We all know it sends back info to them about root status.
BAD ASS NOTE 4
Sends back more than that... WAY more
Sent from my SM-N910T using XDA Free mobile app
So much for the common (incorrect) assertion the tripping Knox will cause TMO to force replacement through insurance and paying deductible. ?
Sent telepathically
RiverCity.45 said:
So much for the common (incorrect) assertion the tripping Knox will cause TMO to force replacement through insurance and paying deductible. ?
Sent telepathically
Click to expand...
Click to collapse
That is the expected response
Sent from my SM-N910T using XDA Free mobile app
Related
So, I just got my G1 back after it stayed for a week in this Chinese repair shop. The Chinese men were not successful.
I'm just about to leave for the T-Mobile store. After I figure whether the warranty is in effect, I will come up with a clever reuse to trick the T-Mo man into sending in my brick for repair.
What's the best lie to tell?
Hi,
I was too careless to follow directions and ended up bricking my phone.
Can you give another G1, so I can do the same?
thanks
I'm afraid that won't work. Unless I pay the salesman like $50 to keep his mouth shut.
Just tell them you got an OTA and it never booted back up. Must have been a corrupt download or something.
So I can just tell them I was updating to cupcake and it won't boot?
Saiboogu said:
Just tell them you got an OTA and it never booted back up. Must have been a corrupt download or something.
Click to expand...
Click to collapse
This is the best one. It's more efficient if you do it over the phone.
GenericNode said:
Why not call them now? Pop your fraudulently-bricked-phone-returned-under-warranty cherry.
Click to expand...
Click to collapse
Thanks for the replies. I was thinking of just going to the store, since it's on my way to work. What's the downside of telling them in person?
nasman1993 said:
So I can just tell them I was updating to cupcake and it won't boot?
Click to expand...
Click to collapse
Pretty much, just leave out the "I was updating.." bit. Blame the phone. "It said there was an update available. I hit OK, and it went dark..."
wddglr has a good idea about calling to save the trip. And a funny quote too.
EDIT: Missed your reply. Well, I don't have a store within an hour of me, so I would always wind up calling. If you have the choice though.. Might be easier to pull it off without worrying about the look on your face. Not sure of any other downsides, since I never deal with any stores.
Alright thanks so much. Since it's on my way to work, I'll just stop by at the T-Mo store and tell them. Hopefully my warranty is still in effect...
I literally just went through this if you've had you're g1 for less than a year just call tech support and they will send you a new one free of charge (you might have to pay the shipping depending on your insurence plan) good luck.
Thanks for the reply Supergoat. WAIT, you have to have an insurance plan to get it repaired?!?! Warranty alone doesn't work?!?!
I think he's implying that you might need to pay for shipping on warranty swaps if you don't have insurance. Not that you need insurance for the warranty itself.
And I think that only applies on the phone anyway.. I've heard stories of people swapping in person, doubt they'd charge shipping then. Good luck.
Saiboogu said:
I think he's implying that you might need to pay for shipping on warranty swaps if you don't have insurance. Not that you need insurance for the warranty itself.
And I think that only applies on the phone anyway.. I've heard stories of people swapping in person, doubt they'd charge shipping then. Good luck.
Click to expand...
Click to collapse
This may be a stupid question, but do you have to return the old one?
I just got off the phone with them, and they told me they can't do anything since I bought the phone from craigslist. He gave me HTC's phone number and told me to call them, since they will be able to do something. I'll call tomorrow morning since they're closed now, and see what they say. The T-Mobile representative said he doesn't know how much they'll charge or if they'll charge me at all. Hopefully this works out.
I had a similar situation since I also bought my phone off craigslist. HTC kinda gives you that threatening if they notice anything was modified on the phone you get charged bit. I was fortunately able to downgrade the phone to an RC29 (are you sure you shouldn't be attempting to throw that on instead of 7) then I upgraded it up with normal rc33 then cupcake. They took it and replaced my mainboard (my phone was overheating and unable to charge a battery fortunately the T-Mobile star gave me one of the stores batterys from a display device which gave me enough time to downgrade and get back up to cupcake) and didn't charge me anything so I lucked out. Goodluck!
I just got off the phone with HTC. Before I bricked my G1, it was RC29. They sent me shipping instructions and everything, and said I should be paying only for shipping, and $39 or less for repair. Hopefully everything goes well. I'll post my results.
Sometimes you can lie and say you bought the phone from a tmobile authorized dealer and they will swap it out. Just say it was a t a booth in the mall. This has worked for me in the past.
Also for the info on TMobiles warranty policy, if the phone was bought from them or a authorized dealer they will replace the phone for free, if you tell them the thing won't turn on they will not make you go thru more then taking out the battery and SD Card then putting the battery back in. If you tell them the phone will power on they walk you thru a bunch of steps. On a couple of my exchanges the rep sent me out a new phone, battery and wall charger.
You do have to send the broken one back, they send you a shipping label with the refurb phone they send you. Within the first year of owning a new phone with TMobile, insurance is only used if the phone is lost/stolen, water damaged, you broke it on purpose or you tell them strait out "i was flashing the newest JACHero ROM and blam it bricked!"
just call and say your phone isnt working. thye will try to wipe it, tell them its not working. they will send you a box with the new phone. you send back th eother one. dont say **** you dont have to. just keep it simple. DO NOT TELL THEM ITS ROOTED.
Well I'm going to ship it to HTC today, and they should be replacing it for free (I hope). I did go through HTC with this, not T-Mobile. T-Mo kicked me after I told them I didn't buy it from them. I told HTC I bought it from a private seller and they were like "ok that's cool."
I too once freaked out (not to be confused with my earlier freekeout) when my JFroot-to-cyanogen-to-hero theme went AWRY, and bricked at the g1 logo....
I sat there thinking of how much I screwed this one up, and promptly realized that insurance covers anything....and yes I will say, ANYTHING.
there is no limit to a customers stupidity
so without hesitation i made my 13 minute drive.
waited 10 minutes for a tmobile rep. explained that i booted up my phone this morning and it never booted after 2 hours of pocket time....also threw in that ive been on hold for a good hour restarting and trying differnt tricks...
without any hesitation, she typed up a few things, checked in the back and i was onm my way....
she said that if anything happens to bring it back, and if the next 3 brick aswell, then they will automagically give me a NEW phone....IE DIFFERENT model...as to keep who she repeatedly referred to me as a good "customer" happy
so im psyched. they don't know how lucky they were. and my new (seemingly) faster dream are back at it...
just biding time for that XDA app to get out of beta (or atleast become more stabile)
lets say you have all you stuff all pass worded with the apps you got the lock screen up. even the contact owner app to tell you call or email some one. so you think ur fone is fully protected right. oh and you have your wheres my droid app....i find your fone and just wipe it. i got a new fone fresh os ready for me to sign up and use your service.
thats what i think if i lost my fone. so is there an app out dere that can prevent/password home+power my fone and so no one can sell/use it?
Not yet...but you could ask cyanogen to implement a password-protected wipe feature? Plus just call your carrier and tell them to disable your IMEI number...phone will become useless
It doesnt really matter if the person uses the stolen phone, if they cant they'll just chuck it. Either way you're left without a phone...
AdrianK said:
It doesnt really matter if the person uses the stolen phone, if they cant they'll just chuck it. Either way you're left without a phone...
Click to expand...
Click to collapse
If i found a g1 that doesnt seem damaged, i would never just throw it away. I would either sell it to some idiot or if i feel like i want maybe return it.
alritewhadeva said:
Not yet...but you could ask cyanogen to implement a password-protected wipe feature?
Click to expand...
Click to collapse
If this was implemented and the hard-spl was still on the device then the recovery image could be replaced allowing password-free flashing again
there is app that allerts you if someone puts another SIM card in you phone and it does work I tried it. SIM card checker
madunix said:
If i found a g1 that doesnt seem damaged, i would never just throw it away. I would either sell it to some idiot or if i feel like i want maybe return it.
Click to expand...
Click to collapse
Yeah, my point was that password protecting the phone so it can't be reflashed doesn't help the victim, they are still without a phone. Tbh it sounds like more trouble than good to password protect the SPL and recovery. What if you forgot the password yourself?
SIM card checker sounds good, but again that's useless unless it gives you some kind of information that could help you recovery the phone.
sorry to bump. but i wasnt home. okay so yeah we should have something to protect the recovery. also i would be happy, if a person went thru all that trouble to take my fone. thinking alright i can wipe it and sell it. then boom the recovery is pass worded. the sim checker app would not work. because they can just wipe your fone.
to the person. can i really call tmo and tell them my imei # to disable my fone?
so lets see, out of the million or so G1 owners in the US alone, how many of them actually know how to download, rename, and flash a rom? judging by the number of people who post ridiculous questions like "OMG I just renamed the rom i downloaded update.zip.zip and now it wont install! IS MY PHONE BRICKED?!", I'd venture to guess that not many people are going to go through all the trouble.
besides, this is why you have the 5.99/mo insurance on your 400 dollar cell phone, you know, in case you do something stupid, like losing it. that way, all you do is call up your provide, have it put into a lost/stolen suspension, and then talk to the insurance carrier and get a new one. I think the $50 deductible is a low price to pay for being an idiot if you happen to lose your phone.
kusotare said:
besides, this is why you have the 5.99/mo insurance on your 400 dollar cell phone, you know, in case you do something stupid, like losing it. that way, all you do is call up your provide, have it put into a lost/stolen suspension, and then talk to the insurance carrier and get a new one. I think the $50 deductible is a low price to pay for being an idiot if you happen to lose your phone.
Click to expand...
Click to collapse
$50?!?!?!? WTF?
My girl dropped her first G1 in the toilet and lost her replacement. Each time Asurion charged her $150 deductable.
Whos your insurance provider? Maybe we need to move to Colorado...
kusotare said:
so lets see, out of the million or so G1 owners in the US alone, how many of them actually know how to download, rename, and flash a rom? judging by the number of people who post ridiculous questions like "OMG I just renamed the rom i downloaded update.zip.zip and now it wont install! IS MY PHONE BRICKED?!", I'd venture to guess that not many people are going to go through all the trouble.
besides, this is why you have the 5.99/mo insurance on your 400 dollar cell phone, you know, in case you do something stupid, like losing it. that way, all you do is call up your provide, have it put into a lost/stolen suspension, and then talk to the insurance carrier and get a new one. I think the $50 deductible is a low price to pay for being an idiot if you happen to lose your phone.
Click to expand...
Click to collapse
Agree 100%.
oneG said:
$50?!?!?!? WTF?
My girl dropped her first G1 in the toilet and lost her replacement. Each time Asurion charged her $150 deductable.
Whos your insurance provider? Maybe we need to move to Colorado...
Click to expand...
Click to collapse
What would you say if I got my replacement for free after dropping it.
supremeteam256 said:
What would you say if I got my replacement for free after dropping it.
Click to expand...
Click to collapse
i got a free replacement also. my first g1 was dropped twice and i bricked it.
supremeteam256 said:
What would you say if I got my replacement for free after dropping it.
Click to expand...
Click to collapse
i would say...great minds think alike or at least know how to cook up a good story.
I also dropped...er...threw it across the street in my drunken rage ignited by said lady...
I called TMO on her phone and told em it was a hardware issue: g1 just stop working....They had me troubleshoot, found i was still in warranty and sent me my replacement, absolutly free.
The warranty however doesnt cover water damage and she admited it was self inflicted thus, she was ineligible for warranty replacement and insurance was the only life saver.
oneG said:
i would say...great minds think alike or at least know how to cook up a good story.
I also dropped...er...threw it across the street in my drunken rage ignited by said lady...
Click to expand...
Click to collapse
lol...........................
I went to Verizon today to help get my friend get a phone. And the guy (who is actually pretty cool and tech-savy) who helped me get my Droid Bionic happened to be working. As he was setting up my friends phone we were talking about cool things to do with my Bionic. He asked if I had it rooted, and I told him I did. He advised me to unroot it because, "Verizon is sending out 'spikes' and tracks who rooted their phones, will fry your SIM card, and put a flag on your account". I understand that rooting voids your warranty and is a breach to your contract. But is what he said true?
I had a LG G2X and a HTC HD7, both have been rooted and never been "spiked or fried".
Nope. Total BS.
art0605 said:
I went to Verizon today to help get my friend get a phone. And the guy (who is actually pretty cool and tech-savy) who helped me get my Droid Bionic happened to be working. As he was setting up my friends phone we were talking about cool things to do with my Bionic. He asked if I had it rooted, and I told him I did. He advised me to unroot it because, "Verizon is sending out 'spikes' and tracks who rooted their phones, will fry your SIM card, and put a flag on your account". I understand that rooting voids your warranty and is a breach to your contract. But is what he said true?
I had a LG G2X and a HTC HD7, both have been rooted and never been "spiked or fried".
Click to expand...
Click to collapse
The absolute most horse**** thing I've ever heard. Employee oughta be fired.
art0605 said:
I went to Verizon today to help get my friend get a phone. And the guy (who is actually pretty cool and tech-savy) who helped me get my Droid Bionic happened to be working. As he was setting up my friends phone we were talking about cool things to do with my Bionic. He asked if I had it rooted, and I told him I did. He advised me to unroot it because, "Verizon is sending out 'spikes' and tracks who rooted their phones, will fry your SIM card, and put a flag on your account". I understand that rooting voids your warranty and is a breach to your contract. But is what he said true?
I had a LG G2X and a HTC HD7, both have been rooted and never been "spiked or fried".
Click to expand...
Click to collapse
LMAO...he can't be that tech-savvy, or if he is, he's just being a total tool. What a ridiculous story to make up
AdamNJ77 said:
LMAO...he can't be that tech-savvy, or if he is, he's just being a total tool. What a ridiculous story to make up
Click to expand...
Click to collapse
You guys are probably right. He just has me paranoid now. So if I root my phone (successfully, again), I'll be fine?
art0605 said:
You guys are probably right. He just has me paranoid now. So if I root my phone (successfully, again), I'll be fine?
Click to expand...
Click to collapse
Yes, you will be fine. If you are worried about big red knowing your rooted, in the future try not telling the guy you rooted lol
Phones that have been rooted/modified will generally be refused service(as in troubleshooting) and/or warranty exchange. And generally the account will be notated that the customer has a modified device so that if he tries to go to another store, they will know. If you're smart enough to root it, then you should be smart enough to fix whatever you broke. This is part of the reason why I hate one-clicks.
Or do a damn NAND before you flash/modify something.
That said, you should be aware that some app/service vendors have ways of preventing their things to be installed on a rooted phone. I think both Blockbuster and Netflix have toyed with this, for instance. In those cases, you'll have to wait around for someone to get a fix out.
unremarked said:
Phones that have been rooted/modified will generally be refused service(as in troubleshooting) and/or warranty exchange. And generally the account will be notated that the customer has a modified device so that if he tries to go to another store, they will know. If you're smart enough to root it, then you should be smart enough to fix whatever you broke. This is part of the reason why I hate one-clicks.
Or do a damn NAND before you flash/modify something.
Click to expand...
Click to collapse
So if I don't tell them that it's rooted, and they don't see it, will Verizon be able to know through their network? Because I was having trouble sending and receiving text messages a couple days ago and was working with the rep to get it resolved. I'm sure he knew it was rooted. Then he called tech services and they worked on it for about an hour or so. Neither of them mentioned anything about my rooted device or denied me help because of it.
I actually have the netflix app on mine rooted and strapped. No problems here. But its true some apps do know and care for sure.
Sent from my DROID BIONIC using XDA App
art0605 said:
So if I don't tell them that it's rooted, and they don't see it, will Verizon be able to know through their network? Because I was having trouble sending and receiving text messages a couple days ago and was working with the rep to get it resolved. I'm sure he knew it was rooted. Then he called tech services and they worked on it for about an hour or so. Neither of them mentioned anything about my rooted device or denied me help because of it.
Click to expand...
Click to collapse
Then that Rep was doing you a favor so be sure to give a good score if you get the survey.
Sent from my DROID BIONIC using XDA App
art0605 said:
I went to Verizon today to help get my friend get a phone. And the guy (who is actually pretty cool and tech-savy) who helped me get my Droid Bionic happened to be working. As he was setting up my friends phone we were talking about cool things to do with my Bionic. He asked if I had it rooted, and I told him I did. He advised me to unroot it because, "Verizon is sending out 'spikes' and tracks who rooted their phones, will fry your SIM card, and put a flag on your account". I understand that rooting voids your warranty and is a breach to your contract. But is what he said true?
I had a LG G2X and a HTC HD7, both have been rooted and never been "spiked or fried".
Click to expand...
Click to collapse
He actually said that? What a moron. It's great if you don't know anything, but for those of us that do, what the heck is he thinking?
I was @ best buy and found out their phone warranty ($10 month, no deductible) covers rooted phones!!! Couple that with the buy back program which is top notch and I was scratching my head wondering why any of us would ever buy directly from big red or anybody. They also have the "mail in rebates" as immediate rebates.
If you like having the latest and greatest though, especially if you like rooting, best buy is the spot. Makes me wanna talk my buddy out of his upgrade (on my account) just so I can do it there...lol
Sent from my DROIDX using XDA App
rickuski said:
I was @ best buy and found out their phone warranty ($10 month, no deductible) covers rooted phones!!! Couple that with the buy back program which is top notch and I was scratching my head wondering why any of us would ever buy directly from big red or anybody. They also have the "mail in rebates" as immediate rebates.
If you like having the latest and greatest though, especially if you like rooting, best buy is the spot. Makes me wanna talk my buddy out of his upgrade (on my account) just so I can do it there...lol
Sent from my DROIDX using XDA App
Click to expand...
Click to collapse
Things that are too good to be true generally are... I'd read that fine print very carefully.
Sent from my DROID BIONIC using XDA App
unremarked said:
Things that are too good to be true generally are... I'd read that fine print very carefully.
Sent from my DROID BIONIC using XDA App
Click to expand...
Click to collapse
Please elaborate as I have poor eyesight and can't really read the fine print very well
art0605 said:
So if I don't tell them that it's rooted, and they don't see it, will Verizon be able to know through their network? Because I was having trouble sending and receiving text messages a couple days ago and was working with the rep to get it resolved. I'm sure he knew it was rooted. Then he called tech services and they worked on it for about an hour or so. Neither of them mentioned anything about my rooted device or denied me help because of it.
Click to expand...
Click to collapse
No there's no way to tell. If you actually told them ' I rooted my phone ' they would quickly tell you that none of their support team can help you, or if you get a nice person they would say that and still continue to try and help you- but they have no obligation to help you with a rooted phone.
Rooting your phone basically means you will not get any support from them (only if they know you rooted it).
unremarked said:
Phones that have been rooted/modified will generally be refused service(as in troubleshooting) and/or warranty exchange. And generally the account will be notated that the customer has a modified device so that if he tries to go to another store, they will know. If you're smart enough to root it, then you should be smart enough to fix whatever you broke. This is part of the reason why I hate one-clicks.
Or do a damn NAND before you flash/modify something.
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This, they tried putting a note on my account saying I was rooted because I was using go launcher instead of the stock. ****ing idiots. and yeah if they think you have it rooted they'll pretty much deny you service.
also, excellent avatar.
Berzerker7 said:
The absolute most horse**** thing I've ever heard. Employee oughta be fired.
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Lol right
Sent from my DROID BIONIC using xda premium
I've returned phones without unrooting them and they've never said anything. I do suggest making it look as much like stock as you can (dont return it with custom boot animations or themes). I dont think they look at the returned phones in all that much detail. You obviously don't want it looking all customized because then they don't have to look too hard.
Sent from my DROID BIONIC using XDA App
On a side note, the last person you want to listen to is a instore cellphone sales Rep. They know less than anyone. Its industry standard for them to have their workers being clueless.
I've actually been in a store and was able to help other customers better than they could. I won't let them help me with anything other than ringing up my purchase and hope they get that right and not overcharge me (one time on sprint, they messed up my package and I was getting charged for data usage and ran up my phone bill and they shut off the phone days later for running up the bill by using too much data even though it was supposed to be unlimited)
Sent from my DROID BIONIC using XDA App
Here is why I am asking......
All of a sudden my phone would not connect to my PC. SO I took it to the service dept for AT&T. I knew tihs was going to be a huge mistake.
The girl bricked my phone and told me I would need to buy a new one for $365! I was freaking out and scoured the web and found this site!
I dowloaded Odin3 and my phone is working great!
First I want to thank anyone and everyone for the knowledge to get my phone working.........this was a lifesaver!
After she bricked my phone, I bought a GO Phone for $20 to hold me over until I could fix it or get a new one.
If I was able to do this, why wasn't AT&T able to do this?
Before I call Customer Service and chew someone out I want to make sure this is something they should have been able to do.
Thanx for this site!
recklessagain said:
Here is why I am asking......
All of a sudden my phone would not connect to my PC. SO I took it to the service dept for AT&T. I knew tihs was going to be a huge mistake.
The girl bricked my phone and told me I would need to buy a new one for $365! I was freaking out and scoured the web and found this site!
I dowloaded Odin3 and my phone is working great!
First I want to thank anyone and everyone for the knowledge to get my phone working.........this was a lifesaver!
After she bricked my phone, I bought a GO Phone for $20 to hold me over until I could fix it or get a new one.
If I was able to do this, why wasn't AT&T able to do this?
Before I call Customer Service and chew someone out I want to make sure this is something they should have been able to do.
Thanx for this site!
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Nope, perfectly legal. I can't really see why it wouldn't be. The only reason they want you to buy a new one is because they are very greedy and will do anything to get your money. That's weird though, since usually they replace it for free if it's something like that
Mind you any damage that occurs to your phone while in a ATT representative is their responsibility, there for, they needed to replace. Given you where going to get a refurb probably xD. Odin is Samsung's own software. How ever it does void your warranty, In theory anyways.
Off topic pet peeve: people who are the first to respond and quote the op.
Why? I'm pretty sure they'll know you're addressing them.
^LOL 10char
studacris said:
Off topic pet peeve: people who are the first to respond and quote the op.
Why? I'm pretty sure they'll know you're addressing them.
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Sorry, it's just a habit that I quote what I'm responding to
Sent from my CM9 ICS i897 Captivate
prbassplayer said:
Mind you any damage that occurs to your phone while in a ATT representative is their responsibility, there for, they needed to replace. Given you where going to get a refurb probably xD. Odin is Samsung's own software. How ever it does void your warranty, In theory anyways.
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Well.......I did sign a waiver that they were not responsible if something did happen.
First I shouldn't have signed the waiver.........but the fact that I did......and was able to fix my own phone.....why didn't they fix it......
The phone was a refurb and I was willing to pay for another refurb but she told me I couldn't since it wasn't under warranty....
And my other issue......I work in support in IT.......I am responsible for getting a user working..........whether I fix it or replace it.
This cellphone crap is a SCAM!
recklessagain said:
Well.......I did sign a waiver that they were not responsible if something did happen.
First I shouldn't have signed the waiver.........but the fact that I did......and was able to fix my own phone.....why didn't they fix it......
The phone was a refurb and I was willing to pay for another refurb but she told me I couldn't since it wasn't under warranty....
And my other issue......I work in support in IT.......I am responsible for getting a user working..........whether I fix it or replace it.
This cellphone crap is a SCAM!
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Just curious. Was this an Official ATT store or an authorized dealer/reseller?
recklessagain said:
Well.......I did sign a waiver that they were not responsible if something did happen.
First I shouldn't have signed the waiver.........but the fact that I did......and was able to fix my own phone.....why didn't they fix it......
The phone was a refurb and I was willing to pay for another refurb but she told me I couldn't since it wasn't under warranty....
And my other issue......I work in support in IT.......I am responsible for getting a user working..........whether I fix it or replace it.
This cellphone crap is a SCAM!
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My experience with local ATT service is 80% of them don't know how to use android. They really DO NOT know what they are talking about half the time. And just pure lazy.... I don't know if ATT has Odin, or offers it to them. Even if they do it will be on the few tecs each office might have.
Red_81 said:
Just curious. Was this an Official ATT store or an authorized dealer/reseller?
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It was an AT&T Warranty/Service Center
recklessagain said:
It was an AT&T Warranty/Service Center
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Then all I can say is wow.
"Hi I'll be your heart surgeon today. Please sign this waiver saying its not my fault if I kill you. I promise I'll try real hard and I think I know what I'm doing"
"Think" is a overstatement..... More like I have a rough general idea of what maybe might be the source of what I think could be the problem OF what I believe is your phone.....
prbassplayer said:
My experience with local ATT service is 80% of them don't know how to use android. They really DO NOT know what they are talking about half the time. And just pure lazy.... I don't know if ATT has Odin, or offers it to them. Even if they do it will be on the few tecs each office might have.
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Lol i have this problem 100% of the time....
i usually wind up schooling them, giving them my number, root their device and oddly enough the first thing they always ask for is free paid apps -___-
weird but its happenned a lot of times ....even when i was with verizon haha
I called Verizon as I am having GPS issues. I was going to get a cert like new and while I wait, restore and send back non-working unit. When I called, the woman said she was going to run some diagnostics on her end (new to me) and said that she can detect that the software had been altered. She recommended that I reset the phone because if she put this through and it was rooted, I would be charged.
Are they able to tell your phone is rooted from their system without having it? Were they always able to do that?
Bwangster12 said:
I called Verizon as I am having GPS issues. I was going to get a cert like new and while I wait, restore and send back non-working unit. When I called, the woman said she was going to run some diagnostics on her end (new to me) and said that she can detect that the software had been altered. She recommended that I reset the phone because if she put this through and it was rooted, I would be charged.
Are they able to tell your phone is rooted from their system without having it? Were they always able to do that?
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It wouldn't surprise me, but I can't imagine technology is that advanced, considering they are basically violating your privacy with a tool such as the one described. They could basically "tap" into your phone firmware/software whenever they want, and grab whatever information they want. I couldn't imagine, while possible, they would actually do it.
That said, you need to deal directly with LG. Verizon, along with many other carriers, will void your warranty at the flip of a dime because it's more income for them. I was an LG certified technician from 2005-2010, and while a technician, we did not void warranties for rooting unless we found evidence the firmware/software change interrupted the hardware, such as overclocking.
Once again, deal with LG directly. Verizon will snub you whenever they get the chance. Also, did I mention that most representatives have no idea what the hell they're talking about in the first place?
UrbanBounca said:
It wouldn't surprise me, but I can't imagine technology is that advanced, considering they are basically violating your privacy with a tool such as the one described. They could basically "tap" into your phone firmware/software whenever they want, and grab whatever information they want. I couldn't imagine, while possible, they would actually do it.
That said, you need to deal directly with LG. Verizon, along with many other carriers, will void your warranty at the flip of a dime because it's more income for them. I was an LG certified technician from 2005-2010, and while a technician, we did not void warranties for rooting unless we found evidence the firmware/software change interrupted the hardware, such as overclocking.
Once again, deal with LG directly. Verizon will snub you whenever they get the chance. Also, did I mention that most representatives have no idea what the hell they're talking about in the first place?
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She definitely str8 up said "it looks like your phone has been rooted" after she did her "diagnostics" when calling *611. SO... the tool exists.
The problem I have with sending it to LG for fixing is that I have to pay for shipping it, wait a week or two without a phone while they fix it, etc. With VZW, I can restore to stock and then get a phone immediatley.
Bwangster12 said:
The problem I have with sending it to LG for fixing is that I have to pay for shipping it, wait a week or two without a phone while they fix it, etc. With VZW, I can restore to stock and then get a phone immediatley.
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Well, that's your option. Did you restore it? Whether the representative can "detect" root or not, when they see a completely stock phone in retail, they'll probably replace it.
That said, you've got me curious as to whether Verizon can actually detect root over the phone. The research has started. . .
Edit: After about five minutes, it's apparently possible via a Verizon Remote Diagnostics app that they send out with updates. I definitely don't agree with it, and I'm glad I can say that with custom ROM's, that garbage is removed.
http://phandroid.com/2012/03/20/droid-charge-fp1-update-brings-verizon-remote-diagnostics-bug-fixes/
Verizon knows at all times what software your running. I used to work as tech support for VZW. Than can also see how many apps u got, how much memory u used, etc. Its an invasion of of privacy. But what can we do?
Sent from my VS980 4G using Tapatalk
MicroMod777 said:
Verizon knows at all times what software your running. I used to work as tech support for VZW. Than can also see how many apps u got, how much memory u used, etc. Its an invasion of of privacy. But what can we do?
Sent from my VS980 4G using Tapatalk
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Yeah, she said to me over the phone, after saying she was going to run diagnostics... "you've got 40% memory available, etc etc."
I am running a custom rom though. I'm using Xdabbeb's 24A. Could that tool not been removed or hidden?
Just turn off radios when calling. Then say, "I don't know whats wrong... I have 4 bars of 4G"
Need a replacement for my Moto X. Called them up and the guy could tell my phone was rooted but said he would ship out regardless. 5 days later no confirmation of it being shipped and it hadn't arrived so I gave them a call. It said your certified replacement device has been denied because you are rooted.
So I wonder if the steps to get a phone replaced would be to return to unrooted stock, then contact customer service? Or do they keep track of everything we do from the second we turn it on?
Sent from my VS980 4G using XDA Premium 4 mobile app
njstein said:
So I wonder if the steps to get a phone replaced would be to return to unrooted stock, then contact customer service? Or do they keep track of everything we do from the second we turn it on?
Sent from my VS980 4G using XDA Premium 4 mobile app
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I'm now curious of the same question. I seriously can't believe they can see all that, even with a custom ROM. I mean, since this has been confirmed, couldn't this be a lawsuit of some sort? Am I the only person feeling this way? It's a blatant invasion of privacy.
It really is @UrbanBounca, but they'd probably tell you it's hidden in the agreement we all signed or the classic "don't like it, don't use our service". Only the big boys can get away with these kind of shenanigans.
Sent from my VS980 4G using XDA Premium 4 mobile app
I bought my phone outright for 399 or 499, I forget. I have a month to month contract on the UDP plan. Its my frigging phone. I'll do what I want with it. I understand when I root, I loose the warranty. I understand that if I'm tethering, I could get my wrist slapped.
Why call VZW for anything?
If your worried, don't root. If not, suck it up buttercups!!
I went thru the same thing with my Dodge Truck. I came to the conclusion that I am my own warranty station, plain and simple.
If your gonna do stuff to YOUR possessions, that might void a warranty, its not the manufactures fault, its yours, but YOU have the choice.
Of course VZW can see you phone, then they give all that info to the NSA for tax breaks
After a bit more research, I've found that they can only run diagnostics if (a) you're on ICS or above and (b) you have the MyVerizon app installed.
I don't have the MyVerizon app, and after hearing this, I won't be installing it.
Why would anyone use MyVerizon? It is certainly not NEEDED for anything productive.
Thanks Devs, from my LG G2
It'd definitely the my Verizon app. Even if you block superuser access to it they can still detect it. The customer service reps also make you install it when going through the process. I'm leaving Verizon next month after my last line is free from contract. 3 lines with unlimited data going up on eBay.
Sent from my XT1060 using Tapatalk
Verizon's Remote Diagnostics allows them to remotely control your device to fix things. I used to do this all the time. Usually its somebody that doesn't have a clue how to use android. So, I'd ask for permission, they'd get a pop up to put in a pin number I've give them, and i'd have total control of their phone, even view some fun stuff in their galleries!!! LOL Sometimes it was the only way to fix a problem than have granny go to a local verizon store.
....But before we even get permission to control a person's phone, on Verizon's side of things the Diagnostic tool lists everything about the phone. It doesn't matter what rom you have, it will show up. Anything in Settings they can mostly see.
If you want to avoid problems, best bet it to do a full stock restore, and run your phone for a few minutes before you call so their systems can see your full stock and not rooted.
Some Verizon Tech Reps are very anal, and will give you a hard time for anything, like if they are on a mission to discredit anybody that calls. Others, like I was mostly took your word for your problem. If I could fix it, I would, or I just send a replacement. I could care less if your rooted. I'd send anybody a phone. 80% of the time its a snobby business man, making $500k a year, mad as hell his phone freezes or his battery drains fast, and demands a replacement. I never argued with these kind of people, as they made the big bucks and I only made $40k a year. I even told one guy I didn't get paid enough to argue with him, and I'll send him a replacement no problem. lol
MicroMod777 said:
Verizon's Remote Diagnostics allows them to remotely control your device to fix things. I used to do this all the time. Usually its somebody that doesn't have a clue how to use android. So, I'd ask for permission, they'd get a pop up to put in a pin number I've give them, and i'd have total control of their phone, even view some fun stuff in their galleries!!! LOL Sometimes it was the only way to fix a problem than have granny go to a local verizon store.
....But before we even get permission to control a person's phone, on Verizon's side of things the Diagnostic tool lists everything about the phone. It doesn't matter what rom you have, it will show up. Anything in Settings they can mostly see.
If you want to avoid problems, best bet it to do a full stock restore, and run your phone for a few minutes before you call so their systems can see your full stock and not rooted.
Some Verizon Tech Reps are very anal, and will give you a hard time for anything, like if they are on a mission to discredit anybody that calls. Others, like I was mostly took your word for your problem. If I could fix it, I would, or I just send a replacement. I could care less if your rooted. I'd send anybody a phone. 80% of the time its a snobby business man, making $500k a year, mad as hell his phone freezes or his battery drains fast, and demands a replacement. I never argued with these kind of people, as they made the big bucks and I only made $40k a year. I even told one guy I didn't get paid enough to argue with him, and I'll send him a replacement no problem. lol
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The women I got kept saying to do a "factory reset" because if she put in the order for a CLNR that I would be charged if I was rooted. After I got off the call, I got the impression she was telling me to unroot my phone, restore to stock and then call back to place the order.
I had a custom rom, but it was stock based. I believe I did have the MyVerizon app on there.
I just rooted my 24A G2 and the moment I rebooted, I got a notification popup saying 'You have modified the system software' or something like that. So it is phoning home (no pun intended) and tripping a flag somewhere. I'm sure no one is looking at it unless you call, so before you call, flash back to 100% stock.
UrbanBounca said:
I'm now curious of the same question. I seriously can't believe they can see all that, even with a custom ROM. I mean, since this has been confirmed, couldn't this be a lawsuit of some sort? Am I the only person feeling this way? It's a blatant invasion of privacy.
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It's not an invasion of privacy. They are protecting themselves from all of the warranty fraud that happens when people who complain about their phones try to return them under warranty.
Sent from my VS980 4G using Tapatalk 2
When it comes to having to get a new phone, Verizon will not give you one if you have altered the phone. However, let's say your headphone jack stopped working and you need to send it in to get it repaired. They HAVE to fix your phone, regardless if it's rooted or not. Why? Because the only way they can't do warranty repairs with your phone being rooted, is because they HAVE to prove that rooting directly caused the issue with the phone. This is per the Magnusson-Moss Act Chapter 50 of United States Code Section 2304, which states:
Waiver of standards
The performance of the duties under subsection (a) of this section shall not be required of the warrantor if he can show that the defect, malfunction, or failure of any warranted consumer product to conform with a written warranty, was caused by damage (not resulting from defect or malfunction) while in the possession of the consumer, or unreasonable use (including failure to provide reasonable and necessary maintenance). (d) Remedy without charge For purposes of this section and of section 2302© of this
title, the term "without charge" means that the warrantor may not assess the consumer for any costs the warrantor or his representatives incur in connection with the required remedy of a warranted consumer product. An obligation under subsection (a)(1)(A) of this section to remedy without charge does not necessarily require the warrantor to compensate the consumer for incidental expenses; however, if any incidental expenses are incurred because the remedy is not made within a reasonable time or
because the warrantor imposed an unreasonable duty upon the consumer as a condition of securing remedy, then the consumer shall be entitled to recover reasonable incidental expenses which are so incurred in any action against the warrantor.
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So how does that mean my warranty isn't voided? If you go out and buy a brand new G2, you root it and have no issues. No problems. Then a 6 weeks later, you plug in your headphones and all of a sudden, no sound is coming out of your head phones. Or the sound coming out of your speaker is crackling. Or your SIM/SD card door breaks off. Just because you rooted your phone, LG still has to honor the 1 year warranty pertaining to THOSE problems. They will STILL have to fix your headphone jack, THEY STILL have to install a new speaker and STILL have to give you a new SIM/SD card door.
Reference;
http://www.droidrzr.com/index.php/t...-users-may-have-about-rooting-and-warranties/