Related
Google called me and I told them about my touch screen unresponsiveness.
Basically I talked to the guy about the defects they've seen, and they're aware of them all. He also said they're shipping the second production run, so most (if not all) of the defects are fixed.
What will the new defects be?
I hope none. My speaker is rattling at anything above half volume. I didn't notice it until this weekend when I was watching zero-punctuation. I think that is the first time I've had the volume up past a quarter of the way. Calling them today.
I just got my second one today because the first had a screen separation issue and the second one was way worse, there would be a cracking sound when pressing down on the left side of the screen.
Third time lucky I hope
Sent from my Nexus 7 using xda app-developers app
cmg5461 said:
Google called me and I told them about my touch screen unresponsiveness.
Basically I talked to the guy about the defects they've seen, and they're aware of them all. He also said they're shipping the second production run, so most (if not all) of the defects are fixed.
What will the new defects be?
Click to expand...
Click to collapse
Well this is good news. I contacted Google via email on Friday to have my N7 replaced for screen separation and a bulge on the back cover also on the left side. If they are indeed shipping a new run with better quality control then I have high hopes for my replacement which should ship today. I plan to send the original back once I have the new one in hand.
CiDhed said:
I hope none. My speaker is rattling at anything above half volume. I didn't notice it until this weekend when I was watching zero-punctuation. I think that is the first time I've had the volume up past a quarter of the way. Calling them today.
Click to expand...
Click to collapse
Had the same problem so I called them last friday night and ordered a replacement unit. I am keeping the old one till my new unit arrives
Ive been waiting to replace my N7 until reports of a better batch. I have some screen lift but I don't want to go through multiple devices.
navodwickra said:
Had the same problem so I called them last friday night and ordered a replacement unit. I am keeping the old one till my new unit arrives
Click to expand...
Click to collapse
Same. Called Friday and awaiting second one. Delivery date on Wednesday. I had a C70 and curious to see if it's changed. Well fingers crossed for all of us that we get a nice defect free unit!
Just got off the phone with them. The rep I talked to mentioned that all the issues that they had with the first batch should be fixed also.
ETA on the new batch and what the SN starts with?
blahblahyoutoo said:
ETA on the new batch and what the SN starts with?
Click to expand...
Click to collapse
+1
any information?
Is there anyway to identify a second prodution? I have no had any issues with mine at all.. But I bought it from a local seller that got it in on friday 8/24 could mine be a second production? Or should I be looking out for these defects? Do they form overtime? I have been looking at this thing testing everything I could think of and things I found on here but found no issues so far..
Google Support has been saying that every known issue has been resolved since launch. They're not in the loop. They're just there to read the FAQ and inspire confidence however possible. I spoke with several reps when I was dealing with screen lift replacements, and every one of them told me that it only affected a small number of units, that the cause has been identified and resolved, and that I should go ahead and order another one.
If this really is a distinctly different run from the initial units, this is potentially good news. But in my experience Google has been classing all defective units as aberrations, or saying that there was a bad batch. When your rep said that you won't have the same problem with a unit from the new run, he was more or less implying that it would be bad for you to get one from the previous shipments. If only a minor percentage of units in the initial run were defective, then there would be no reason to boast about the quality of new units.
If you'd asked him to clarify why a unit from the previous run would be a significant risk, he would have rescinded that stuff about the new ones being better.
whoamanwtf said:
Is there anyway to identify a second prodution? I have no had any issues with mine at all.. But I bought it from a local seller that got it in on friday 8/24 could mine be a second production? Or should I be looking out for these defects? Do they form overtime? I have been looking at this thing testing everything I could think of and things I found on here but found no issues so far..
Click to expand...
Click to collapse
+1
The only issue I've got with mine is the unresponsive screen which seems to appear intermittently! A reboot sorts it out (haven't tried the apparent power on/off fix as it hasn't happened to me since I found that one out...) but if I know I've got a 1st Gen device I can put up with that until the new batches come through!
It certainly isn't any units made in the first part of this month. Still had the flicker with weak wifi.
Are retail stores exchanging the defective units or do I have to contact google for replacement?
Sent from my Nexus 7 using xda app-developers app
mattym320 said:
Are retail stores exchanging the defective units or do I have to contact google for replacement?
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
+1 interested in this... Mine is from staples and the 2 week exchange with receipt has expired :-/
C8OK is the new production run!
Well I just received my Nexus today and the SSN is C8OK which appears to be the new production run. Still charging but noticed no visual defects, for example, screen lift and or creaking. So far so good! DD
Mine comes in tomorrow, fingers crossed
Sprint SGS2 EPIC 4G Touch rockin' The Blu Kuban while posting with RU's custom tapatalk theme... RUJELUS? Go TeaM VeNuM!!
Are we able to request an exchange with Google if it's been passed 15 days? Or would I need to go thru ASUS directly? I ordered mine thru the Play Store
pxlitup said:
Google Support has been saying that every known issue has been resolved since launch. They're not in the loop. They're just there to read the FAQ and inspire confidence however possible. I spoke with several reps when I was dealing with screen lift replacements, and every one of them told me that it only affected a small number of units, that the cause has been identified and resolved, and that I should go ahead and order another one.
If this really is a distinctly different run from the initial units, this is potentially good news. But in my experience Google has been classing all defective units as aberrations, or saying that there was a bad batch. When your rep said that you won't have the same problem with a unit from the new run, he was more or less implying that it would be bad for you to get one from the previous shipments. If only a minor percentage of units in the initial run were defective, then there would be no reason to boast about the quality of new units.
If you'd asked him to clarify why a unit from the previous run would be a significant risk, he would have rescinded that stuff about the new ones being better.
Click to expand...
Click to collapse
Exactly what I was thinking. They have been saying that since last month, people need to quit taking what csr's say as gospel. However, there are good ones in every batch (I have a c70 that is great after four replacements, so don't give up)
Sent from my Nexus 7 using xda app-developers app
Just a thought... has it occurred to you all that you may just be taking part in The Nexus 7 Shuffle?
Getting the impression that those replacements received are all... well... used devices. And most are equally faulty.
I think the same faulty units are just circulating indefinately until the time comes that everyone just gives up and accepts that the whole lot of them are a heap of junk (by which point it's too late to get a refund)...
I'm being cynical, I know. Personally, returned my first faulty device for a refund. 1 month later, still no refund from Google.
Deckard79 said:
Just a thought... has it occurred to you all that you may just be taking part in The Nexus 7 Shuffle?
Getting the impression that those replacements received are all... well... used devices. And most are equally faulty.
I think the same faulty units are just circulating indefinately until the time comes that everyone just gives up and accepts that the whole lot of them are a heap of junk (by which point it's too late to get a refund)...
I'm being cynical, I know. Personally, returned my first faulty device for a refund. 1 month later, still no refund from Google.
Click to expand...
Click to collapse
I can tell you from today's experience that it is not the case. At least with Google it isn't. True I got a C70K model number for my replacement, but this one has none of the issues my first one did.
I'll break it down. When I requested a replacement I was sorta beating myself up over it. I thought "maybe I'm just over reacting and this is a hugely minor flaw to call Google over." I fully expected this one to have the same issues but less severe, thereby confirming my suspicion. I was wrong. This new one is actually making me realize the opposite was true. I had a worse N7 than I initially thought. There is no lip on the right side of the screen and no lift on the left. My other one's screen was incorrectly mounted on both sides compared to this flush unit. Plus my old one had a small bulge on the left side of the back cover by the 3 pins. This is not a shuffled unit. If anyone had this prior they would have been fools to return it.
I would be more willing to harbor the notion that a big box retail store might do what you are describing.
I don't think Google is sending out defective refurbished products for RMAs. From a few that mentioned their batch numbers, sounds like they are getting tablets from the latest batch (some are reporting C80K batch numbers now). So seems they are getting brand new units.
I did two RMAs in July. Unfortunately each unit I got was worse than the original. So I decided to stop and just live with what I have for a while. I may go ahead and try another RMA soon though.
my story goes as this...
6th of august i ordered a n7 16gb...
21th at 18:00 pm i finaly got it (the e-seller here in Greece said it was running low on stock tho on 6th availability was 100%!!)
21th at 18:05 i unboxed it and found out that there was a whole line of dead pixels on the screen!!
i went to the shop right away and i still wait for any feedback...have called them 3-4 times send 2 mails still waiting
on their web site the 16gb version status is "waiting new stock for 28th of august"
i took a photo of the serial etc i see " SSN:C60k bc****
c60k is the version or somethink?
I just got my first replacement and found it is a C70K batch. This one unlike the previous Nexus is flawless! The spongy issue on the left side is non existent and no bleed through on the screen like on the other model! Props to El Goog for being so quick.
hm seems that most or many of the pps saying that C60 is the "bad" version of nexuses...i guess i will have to wait and see if i will be able to get a c70 or c80 one...
My two 16 gb N7' s from c60 are fine.
Sent from my Nexus 7 using xda premium
This thought has occurred to me as well, particularly on the people that are sending 5 and 6 units back.
Thorgoth said:
hm seems that most or many of the pps saying that C60 is the "bad" version of nexuses...i guess i will have to wait and see if i will be able to get a c70 or c80 one...
Click to expand...
Click to collapse
My C60 is fine. Only issue is occasional I/O stuff, but that's a software problem, not hardware.
Sent from my Nexus 7 using Tapatalk 2
I had the common problem with the screen lifting on the left side of the device. When I called the playstore, I received a tablet in three days. When I first opened it, there were finger prints on the screen. When I looked at the tablet, I noticed that there wadas a separation between the back panel and the unit. When I ran my finger across the side, it was raised. So when I opened the tablet up (I knew how to do this because I had two previous nexus tablets with the screen lifting issue that I was not able to fix) I noticed that the foil had fingerprints all over it and it was crumpled. All e rest of the foil underneath the device was misaligned. I have now determined that this is actually a refurbished tablet that had a pretty bad repair job on it.
I fix tablet and iPads and computers and what not and I would never send out a product like that and I do this under the table. Is my anger justified because I was told that they would send me a NEW tablet (physically). I think they are also tricking people into thinking that they were getting the same tablet as everyone else because of the way that they make you order the new tablet from the playstore. I also say that an error on their part does not constitute a compromise on my part. I paid for a new tablet and expect to receive a new tablet. I understand that they have to make a profit. E defects come from Asus so it is Asus responsibility. Since it costs the roughly 181 dollars to make the tablet, couldn't the sell the refurbished ones for 200 (16gb) and break even (after shippings costs.)
What is your opinion?
Should i get a replacement.
Also, should I call Google and request a NEW tablet as a replacement seeing that I have wasted nearly two months trying to get a good tablet, and now I have a damaged refurbished tablet. Also the people who fixed the tablet do not know how to open it because they applied all the pressure I one spot instead of around the edge.
I am also very concerned about how my batteries wear which is why I don't like refurbished tablets because I don't know how other people treated the battery of this tablet.
all the tablets have fingerprints on the cooper foil. it's not refurbished it's just poor QC.
my preorder had fingerprints on the foil, retaped box, and the plastic covering the tablet was crumbled.
my replacement also had fingerprints and retaped box
Fishwithadeagle said:
Also, should I call Google and request a NEW tablet as a replacement seeing that I have wasted nearly two months trying to get a good tablet, and now I have a damaged refurbished tablet. Also the people who fixed the tablet do not know how to open it because they applied all the pressure I one spot instead of around the edge.
I am also very concerned about how my batteries wear which is why I don't like refurbished tablets because I don't know how other people treated the battery of this tablet.
Click to expand...
Click to collapse
It's li-ion ... heat and charge cycles only wear it out.
I agree with you though, refurbished tablet is not ok.
Sent from my Nexus 7 using Tapatalk 2
I actually think getting a refurb that had passed strict inspection would be preferable to rolling the dice on a new unit.
However, whether your unit was repaired or not is unclear. ASUS standards are so low that they're also shipping out new tablets in that condition.
I found this video on youtube a while ago. He seems to have unboxed a brand new one with the same issues you're noticing.
It still irritates me that the back cover is bent out of position in one spot where they opened it up. Would you request a new placement?
Fishwithadeagle said:
It still irritates me that the back cover is bent out of position in one spot where they opened it up. Would you request a new placement?
Click to expand...
Click to collapse
The only thing that matters is whether it bothers you.
We haven't seen the bend, but even if we were all gathered around your tablet and unanimously agreed that the flaw is conspicuous enough to be annoying, or that it's nothing to be concerned about, our opinion shouldn't affect your level of satisfaction.
If it's minor enough for you to be of two minds about it, I would suggest using the tablet for a while. See if it actually bugs you.
If your screen is completely flush and there are no other problems, I personally wouldn't RMA unless it's more serious than you make it sound.
If they sent a refurb as a replacement for a new unit within the 15-day return period, then that would be a problem for me. Particularly if the replacement has "New" in the product description, which mine all did. I'm not sure they could get away with this even if they have it buried in the RMA email that a refurb might be provided--I think it's reasonable to presume that a replacement provided during the standard return period will be new.
If they sent a refurb as a standard warranty replacement after the 15 day return period, then that's common practice and nothing wrong with it.
I don't get the problem refurbed tablets. You sent them a used tablet with problems, they sent you a used tablet without problems.
With the fingerprints on the foil, that stuff is sensitive like no other to fingerprints. Probably QC just urping up and accidentally touching it.
ThePerson98 said:
I don't get the problem refurbed tablets. You sent them a used tablet with problems, they sent you a used tablet without problems.
With the fingerprints on the foil, that stuff is sensitive like no other to fingerprints. Probably QC just urping up and accidentally touching it.
Click to expand...
Click to collapse
I was wondering if a bend and break in the foil would cause issues against guarding against electromagnetic interference. Also is it against the warranty to open the unit because I want to know if I can use the foil as evidence that this is a refurbished tablet.
I hope Google never chooses Asus again. Heck I'd even go for Samsung.
Sent from my SCH-I535 using xda app-developers app
I would return the unit for a refund, citing the replacement had a bent cover and was wholly unacceptable, then take the money to Wal*Mart and buy a brand-new one.
You paid for a new unit when you bought it and you got one. You sent them a *used* unit for replacement and you got one back.
Honestly, use your head. You should get a working/undamaged unit but you should not expect to get a new one back unless you sent a new one in (new meaning untouched/unused). Most companies send refurbs out as warranty (ie used) replacements.
b4silver said:
I hope Google never chooses Asus again. Heck I'd even go for Samsung.
Click to expand...
Click to collapse
Then it would look like a 7" ipad.:cyclops:
If you do contact google and ask for a replacement, don't tell them you opened it up or they will say you voided your warranty. You should only request a replacement based on defects visible on the outside of the tablet.
Sent from my Nexus 7 using xda premium
---------- Post added at 10:53 AM ---------- Previous post was at 10:48 AM ----------
b4silver said:
I hope Google never chooses Asus again. Heck I'd even go for Samsung.
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
I think that both google and Asus are to blame. I think that google wanted to get a tablet to market in too short a timeframe, forcing Asus to cut corners. The nexus 7 is quite likely actually using the design of an as yet unreleased Asus 7 inch tablet that Asus quickly redesigned to fit google's specifications. Doing this without completely redesigning the entire chassis and also make it as cheap as possible resulted in these issues.
Sent from my Nexus 7 using xda premium
badasscat said:
You paid for a new unit when you bought it and you got one. You sent them a *used* unit for replacement and you got one back.
Honestly, use your head. You should get a working/undamaged unit but you should not expect to get a new one back unless you sent a new one in (new meaning untouched/unused). Most companies send refurbs out as warranty (ie used) replacements.
Click to expand...
Click to collapse
I don't understand this. I bought a "new" tablet that was damaged on account of their poor QC. So I immediately sent it back for another tablet to replace the "new" tablet that I had just received. I then got a used tablet back in exchange. I would have gotten a new tablet if the product was undamaged in the first place. I paid for a new tablet so I expect the replacement to be a new tablet since they were the ones who damaged the original item
pxlitup said:
I actually think getting a refurb that had passed strict inspection would be preferable to rolling the dice on a new unit.
However, whether your unit was repaired or not is unclear. ASUS standards are so low that they're also shipping out new tablets in that condition.
I found this video on youtube a while ago. He seems to have unboxed a brand new one with the same issues you're noticing.
Click to expand...
Click to collapse
This is pretty crazy, C8 I just took back, same thing as that guy, left hand screen lift, and missing screws underneath right out of the box. Asus QC is pretty darn pathetic in my honest opinion I really want to like this tablet I just want one without issues.
I was fine with a refurb when my Kobo-1's screen got messed up after 11 months (1 Year warranty). But when my new Kobo Touch was defective after three weeks, they sent me a NEW one.
In my opinion that is completely reasonable.
But in this case, I'd be pissed. Since you effectively paid full price for a refurbished tablet.
badasscat said:
You paid for a new unit when you bought it and you got one. You sent them a *used* unit for replacement and you got one back.
Honestly, use your head. You should get a working/undamaged unit but you should not expect to get a new one back unless you sent a new one in (new meaning untouched/unused). Most companies send refurbs out as warranty (ie used) replacements.
Click to expand...
Click to collapse
No, he paid for a new (non-defective) tablet. That is not what he received.
A thousand jackasses are sending out their tablets because of 1mm screen lift or 1 dead pixel. What is Google to do with all the "defective" tablets? What goes around comes around. You think you will keep sending out tablets for Bs reasons and they just make you a new one and throw out the old one? Right...and now you come here and complain because your spoiled ass didn't get a new tablet.
Sent from my Nexus 7 using xda app-developers app
---------- Post added at 10:49 PM ---------- Previous post was at 10:48 PM ----------
Also, you people make me sick. Don't you have anything better to do than to come here and complain
Sent from my Nexus 7 using xda app-developers app
Hi all,
I just wanted to share my experience with Google Play in Germany. I am a native of Australia, but I have been living in Germany for about three years. As such, my German language skills are pretty good, but I often find it hard to speak over the phone. I noticed that my Nexus 7 has left side screen lift a week ago; I have a C8O, which is otherwise perfect, but I figured I should be completely happy with the device and not just partially happy. I also wanted to avoid any possible problems in the future. Additionally, the capacitors in my charger sound like they are going to pop at any second, so that was also of concern.
Anyway, I called their customer support, and the person I dealt with (Annette) was fantastic. She was patient with me, and when I described the problems, she straight away offered an exchange for a new device. So, I will order a new device today, and ship the problematic tablet back after I receive the new one. Which means I am not tablet-less; another surprise. Lets see how the return process goes, but so far, so good. Fingers crossed I receive a C9O with no manufacturing defects and a charger which doesn't sound like its about to explode!
Cheers,
0
That is great.
I live near Germany and I got my Nexus 7 with 1 bad pixel, considering for RMA...
once they receive the original device back. it will take you about two months on average to get your money back. But this is only if you stay on them about it.. Its all over the net about this trouble.. My bank has filed a Dispute with them for me and about 10 or there people who live in the area of my city for this exact issue.. you are very likely to get another device as bad or worse then the one your sending back...
So if you do not see your money in two weeks file fraud with your back. GOOGLE Needs to step up and fix this issue..
erica_renee said:
once they receive the original device back. it will take you about two months on average to get your money back. But this is only if you stay on them about it.. Its all over the net about this trouble.. My bank has filed a Dispute with them for me and about 10 or there people who live in the area of my city for this exact issue.. you are very likely to get another device as bad or worse then the one your sending back...
So if you do not see your money in two weeks file fraud with your back. GOOGLE Needs to step up and fix this issue..
Click to expand...
Click to collapse
I've seen so much of this about, what a terrible method of a returns process, charging you for another device because the device you bought is broke?
What if it was a kid who'd saved all his pocket money to get the device, only for it to be broke, do they expect that kid to spend night and day doing paper rounds so he can buy a second, in order to return the first?
Sounds to me like this is their plan, and hope that alot of the customers do not complain and therefor they have sold that person two devices.
Very bad move of Google and totally destroying for their reputation in my opinion.
erica_renee said:
once they receive the original device back. it will take you about two months on average to get your money back. But this is only if you stay on them about it.. Its all over the net about this trouble.. My bank has filed a Dispute with them for me and about 10 or there people who live in the area of my city for this exact issue.. you are very likely to get another device as bad or worse then the one your sending back...
So if you do not see your money in two weeks file fraud with your back. GOOGLE Needs to step up and fix this issue..
Click to expand...
Click to collapse
I am hoping that this won't be the case - They have not yet informed me that I will need to purchase a second device in order the RMA the first I purchased. Until they tell me that, I will wait and see. Regardless, German banks are, in my experience, very particular about fraud; I have contacted my bank previously about a charge which I didn't recognise and it was reversed the same day. I will see what happens, but thanks for the heads up
google will send you a email with a link in it. This link is to start the replacement process. What it does is charge your card for a second device. They send it to you. When you receive it you send them the old device.. Then you have to wait . after 14 days you call them to get the charge taken off your card. then it takes them about 3 weeks to get back to you. then a week or so later if you keep calling it will show up in google wallet that its been refunded.. (This is where im at in the process) . Im told by google they have given me my money back and to call my bank. My bank says THEY HAVE NOT and to file fraud charges. This cost 65.00 per device so i have waited and been putting pressure on google.. I will file the charges monday. I Asked my lawyer friend and he says that he might be able to MAKE Google come to Kentucky for a small claims case for the charges .
I Would if you can try to contact asus and see if they can let you send it to them to be REPAIRED.. atleast you know someone will be looking at it . If you go thru all of the above and end up with another bad device . Asus thou i think there support is lousy here in the us.. Are for better then Google..
Just my opinion sorry if i took this thread in the wrong direction.. But its something that many are having issues with and you have the right to know. Some people have had good experience in the exchange process. But it seems only a few .
Good Luck ..
UPDATE:
Okay, so step two in the RMA process has finally been completed. After seemingly forgetting the fact that I called the week before last to organise an RMA, I called Google again on Monday. The guy I dealt with was a bit less understanding of my language difficulties over the phone, but we got there in the end. I got the email with the cart link, and clicked this and 'paid' on Wednesday morning (even though they don't charge your card, it seems that they simply check that your card can cover the extra charge if need be). I actually used a debit and not a credit card, and the balance hasn't been touched at this point.
My new device just arrived! It seems they express-posted it to me, which is generous of them. Its another C8O, same as my 'old' tablet, and thus far doesn't have obvious left-side screen lift - But I will charge it up fully tonight, and see whether it occurs under heat. Meanwhile, I will unroot and lock the bootloader again on the old unit, just in case...
Fingers crossed for a lift-free Nexus 7 - but with all the other problems around, I am not holding my breath!
lanyao1920 said:
That is great.
I live near Germany and I got my Nexus 7 with 1 bad pixel, considering for RMA...
Click to expand...
Click to collapse
one bad pixel most likely doesn't turn your device into a faulty one. i am not sure how they deal with that problem, however my experience on other devices were, that they will replace the device only if it had like 7+ dead pixels.
just throwing in my 2 cents.
Wilks3y said:
I've seen so much of this about, what a terrible method of a returns process, charging you for another device because the device you bought is broke?
What if it was a kid who'd saved all his pocket money to get the device, only for it to be broke, do they expect that kid to spend night and day doing paper rounds so he can buy a second, in order to return the first?
Sounds to me like this is their plan, and hope that alot of the customers do not complain and therefor they have sold that person two devices.
Very bad move of Google and totally destroying for their reputation in my opinion.
Click to expand...
Click to collapse
In the end they will advertise with the most sold tablet just cause everyone had to buy another one for the exchange process on RMA
the0bserver said:
UPDATE:
Okay, so step two in the RMA process has finally been completed. After seemingly forgetting the fact that I called the week before last to organise an RMA, I called Google again on Monday. The guy I dealt with was a bit less understanding of my language difficulties over the phone, but we got there in the end. I got the email with the cart link, and clicked this and 'paid' on Wednesday morning (even though they don't charge your card, it seems that they simply check that your card can cover the extra charge if need be). I actually used a debit and not a credit card, and the balance hasn't been touched at this point.
My new device just arrived! It seems they express-posted it to me, which is generous of them. Its another C8O, same as my 'old' tablet, and thus far doesn't have obvious left-side screen lift - But I will charge it up fully tonight, and see whether it occurs under heat. Meanwhile, I will unroot and lock the bootloader again on the old unit, just in case...
Fingers crossed for a lift-free Nexus 7 - but with all the other problems around, I am not holding my breath!
Click to expand...
Click to collapse
Hope everything is fine.
I noticed my N7 had a faulty speaker yesterday and I brought it back to my retailer ( about 21 days passed after purchase ). I had my fingers crossed to get an immediate replacement there. But well they decided to send it to ASUS. So i am stuck with that. Guess it will take a few days longer that way. As the speaker problem is quite common, i am expecting a replacement. However now i am tablet free for the next 2 weeks i guess. Don't want to buy a new one just to cancel the deal within 14 days. Who knows, instead of returning the money, they'll just give me a gift card.
If anyone is interested, I'll update.
So - Long awaited update.
After two replacements with the same problem, they agreed to refund me once I had sent the tablets in and they were checked to ensure that they were not damaged (Of which they definitely weren't). I flashed both back to stock and relocked the bootloaders before I sent them in - They were as-new (aside from the sh*tty manufacturing problems).
The two replacement tablets were sent in on 30.10.2012. They confirmed that the tablets were received in The Netherlands on 31.10 via overnight express. I am still waiting for my refund, even though I was told it would take 'a maximum of 14 days once the tablets are received'. Its now been 42 days. The rep I have been dealing with tells me constantly that she has done all she can for me, and that she is waiting to hear back from another department. When I suggested that perhaps she should escalate the situation to a manager, she supplied me with a physical address where I could 'send my concerns'.
For a company laying claim to being the biggest internet company in the world, their customer service is nothing short of sh*t. I've experienced better customer service from Vodafone in the past - and that's saying something.
I have learned my lesson here - if you must buy Nexus products, buy them from a bricks and mortar store - NEVER BUY THEM DIRECT FROM GOOGLE.
Those of you experiencing issues with the screen display being garbled, it finally became listed as a known issue for Sprint. This is good for those of you having it! You should be able to get into a store and get the phone replaced for free even without insurence. It will say in the "known issues" area for techs to waive the exchange fee if thats the reason its being replaced.
I had the issue and the reps said it's a known issue. Seems to be related to a certain batch of phones and the latest update. They tried replacing the screen first and it didn't fix it then he went to the spring employee forum and then he seen its a widespread issue and they replaced my phone for me. Hope this helps
Sent from my LGLS991 using Tapatalk
I just started to notice this today in some apps where the screen will split in two then have just snow in certain portions. Is that what you all are seeing?
wilsonch1551 said:
I just started to notice this today in some apps where the screen will split in two then have just snow in certain portions. Is that what you all are seeing?
Click to expand...
Click to collapse
Yes. That is the exact issue. I did a factory reset on mine. I dont have the issue as much. Only when it gets warm. But i am going to get it replaced
Sent from my LGLS991 using xda premium
Yeah, where it it displays Snow on half the screen. We just got an offical email about it today to say that its now listed as a "known issue" for the device with an exchange waiver. So hopefully any of you with the issue can go in and get it fixed. You should be able to do so even without insurence. If they argue you that you need to pay tell them to check the site...it will say "waive fee"
I haven't gotton the chance to check since I've been off today.
Thank you for this I had to argue with the Sprint Tech support last night about this and they came up with a deal to pay my insurance for a month to swap the phone out and are sending me a new one. I reset my phone as well and haven't messed with the DPI and I have even heated it up a few times and don't seem to have the issue. I also quite running Google Now launcher and don't seem to have any problems today. Odd. Almost feel like it don't need to swap the phone but maybe I'll do the Xposed mod on this one as a test and still swap it when the other one comes....
Well it looks like they went back on the known issue and won't replace for free till LG admits its an issue. I replaced out a screen and the issue persisted for a person. Makes me wonder if it's motherboard issue. I'll keep you guys posted once it becomes official.
Sent from my LG-D800 using XDA Free mobile app
soulysephiroth said:
Well it looks like they went back on the known issue and won't replace for free till LG admits its an issue. I replaced out a screen and the issue persisted for a person. Makes me wonder if it's motherboard issue. I'll keep you guys posted once it becomes official.
Click to expand...
Click to collapse
Are there any current known issues that they will replace the phone? I am having random reboots which is very infuriating. However, I was stupid and bought from Best Buy so I am not even sure a Sprint store could help me as they can't even activate my old phone! I have to go into Best Buy for them... I don't think I am technically a Sprint customer anymore but a Best Buy one with this weird plan they got me on that "saved" me money. $5 a month is not worth it for all this craziness I am now gong through!
Anyway, sorry to hijack this thread but I don't know if the screen issue relates to the random reboots people have been having but it seems that the first batch may have faulty CPUs according to another post. I really don't want to claim insurance because I want to be positive I don't get another phone that is the bad batch. I heard LG have been sending some people new phones so maybe I will try to go that route as the likely hood of them still having stock from the bad batch is less likely then Sprint or Best Buy.
This is the worst electronics purchase I have ever made!
It's not a listed known issue so sprint won't replace it unless you have TEP. If you do just take into a repair center and have then do all their tech crap and once they see its still rebooting randomly theyll replace it. My ATT one never did any of these stuff that sprint ones seems to be having issues with.. Makes me wonder about model numbers lol
Sent from my LG-D800 using XDA Free mobile app
Update
wilsonch1551 said:
Thank you for this I had to argue with the Sprint Tech support last night about this and they came up with a deal to pay my insurance for a month to swap the phone out and are sending me a new one. I reset my phone as well and haven't messed with the DPI and I have even heated it up a few times and don't seem to have the issue. I also quite running Google Now launcher and don't seem to have any problems today. Odd. Almost feel like it don't need to swap the phone but maybe I'll do the Xposed mod on this one as a test and still swap it when the other one comes....
Click to expand...
Click to collapse
So it started again this weekend and I think it is tied to the phone being hot. If I am running intense video play back or high graphics games it will happen. I have left everything stock just to test it out and it has returned. As long as the phone is cool then it doesn't happen but the minute it starts to warm up from prolonged screen use then the problem returns. FYI.... Hopefully the new one gets here today and doesn't have the same problem.
Newest Update. I have been discussing this issue on Facebook on the Sprint page because they don't seem to understand the difference between "Warranty" and "Insurance". They are seeing it my way but does bring to light the BS they are shoveling that you have to buy insurance on your devices for things that should be covered by a Warranty. They need to review their policies on this and make things easier on folks who have defective merchandise and aren't just clumsy with phones.
http://answers.google.com/answers/threadview/id/440497.html
Oh so now I am told that the LG G4 from Sprint is on back order.....
soulysephiroth said:
Well it looks like they went back on the known issue and won't replace for free till LG admits its an issue. I replaced out a screen and the issue persisted for a person. Makes me wonder if it's motherboard issue. I'll keep you guys posted once it becomes official.
Sent from my LG-D800 using XDA Free mobile app
Click to expand...
Click to collapse
Wait I thought EVERYONE was having this issue. If you get the patch of visual "snow" on your screen occasionally, you're saying the phone should be replaced completely?
My phone also gets REALLY hot sometimes. Pretty annoying. Obviously tanks the battery
send device into LG
I had the same issue where the screen would get garbled, show different colors (pink/purple/blue/green etc..) all screwed up. The camera app would crash when I would constantly switch from front facing to rear facing camera. My device got really slow had to reset/reformat it a few times. I thought it was due to rooting it or whatnot. I don't think that was it. I think it was a bad batch. I sent it in to LG two weeks ago and got it back today. Their message back on the paper was replaced flash/memory.
They actually sent me a completely new device. I think the touch screen issues are gone as well as the original issue. This feels like a brand new device not part of a bad batch. I'm glad I sent it in. You should do the same. It's probably part of the same problem posted in this thread. I'm a happy camper now.
Warranty is covered by LG. Thus you go to LG after 14 days you need insurance to get sprint to replace it normally. There's no issue that's just how it works and the termology backs it.
Devices get it everyone in a while, the thing is when half the screen us garbled and it happens frequently
Sent from my LG-D800 using XDA Free mobile app
Difference between Warranty and Insurance
soulysephiroth said:
Warranty is covered by LG. Thus you go to LG after 14 days you need insurance to get sprint to replace it normally. There's no issue that's just how it works and the termology backs it.
Devices get it everyone in a while, the thing is when half the screen us garbled and it happens frequently
Sent from my LG-D800 using XDA Free mobile app
Click to expand...
Click to collapse
The issue I have is that I shouldn't have to pay insurance for a company to warranty something they sold me. If I didn't break the device then they should be the one to handle it for me with the manufacturer that they represent. I shouldn't have to go back to the manufacturer because they didn't sell me the device. If I had dunked it or broken it I agree I should have to pay out of pocket but that's not what happened.
This answer explains it and since I am already paying Sprint for cell service I shouldn't have to be inconvenienced as the customer to get a warranty item taken care of.
http://answers.google.com/answers/threadview/id/440497.html
A Google answers thread isn't policy. Sprint guaranteed the phone to work in the first 14 as per policy. The warranty you're claiming is a manufacturing one, not sprints warranty. It's lgs warranty for a year.
Sent from my LG-D800 using XDA Free mobile app
Here's a straight answer to your issue with warranty vs insurance.
THE WARRANTY IS THROUGH LG. They are the only ones who guarantee the phone to work for a year.
Sprint Asurion insurance: Will cover your phone for 2 repairs/replacements for free in a year, after that 25 dollars a repair or replacement, and if you have a lost, stolen, water damaged, or cracked display over an inch will be a deductible.
If you don't have TEP, then after 14 days Sprint will not cover replacements for your device UNLESS its a KNOWN ISSUE. As of right now, Sprint doesn't have anything officially listed as known issue till LG admits they have a problem and work out a deal with sprint to pay for the replacements.
You're arguing that Sprint has to honor LG's warranty, which is simple not the case. If that was the case Sprint wouldn't offer insurance at all.
I appreciate your take on things and having been with other more expensive carriers the question of insurance is a matter of perspective. With At&t within the first year they will just swap the phone out. Now this may be because they charge you more for their service and as they see it they would rather reduce the hassle and take care of the device with the manufacturer. With Sprint they have chosen to try and compete on a price model that requires that they charge for insurance as they don't have the money built into the plans to cover these sorts of issues. They may never admit that openly but in seeing how the two companies have addressed similar issues that would be the appearance of it.
Either way I now know that if it want to have anything close to the device coverage I had with At&t then I have to pay for Sprint "Insurance" so be it.
I am having the vertical split screen issue as well...it's just started happening and I am up to 1 month of ownership. Where is the best place to go to inquire about an LG warranty replacement?