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Fear of Recycled Device - Is your exchanged device better?

I love the nexus 7. My device had the screen lifting issue and I am getting it exchanged. No complains with the exchange policy or the timing. Understand first batch of hardware faces problems but thats a small price to pay for being the early adopter.
What I am concerned with - given how prominent this screen lifting issue is- i hope google/asus is not recycling. That is, i hope they don't take my device, tightened the screw/put on new ones, factory reset, wipe it, put it in a new box and ship it out to the next guy. Coz that means the device i'm getting soon will be someone else's failed device; and given i have already tightened my screw without success, i am wary of my next device showing the same kinda progression after some use.
Furthermore, what if i get a device that had more screen issues that some unlucky folks here are talking about (i feel for them, but mine was perfect, i love the device and every aspect of it, except for just the screen listing issue). I don't want to end up with a hardware that has experienced the screen lifting issue (hence returned and recycled) and/or other screen issues that few folks have talked about. I want a brand new device - from a new batch - but i know that may be asking too much.
What do you guys think? Anybody got their's exchanged yet? If so, what are your experiences with the second device?

I guess it depends on what they told you when you asked for a replacement. If they said you were getting a new then that's what you will get. And honestly at this point they probably don't even have stocks of refurbs yet so they couldn't even send you one if they wanted.
Sent from my Nexus 7 using xda premium

fade79 said:
I guess it depends on what they told you when you asked for a replacement. If they said you were getting a new then that's what you will get. And honestly at this point they probably don't even have stocks of refurbs yet so they couldn't even send you one if they wanted.
Sent from my Nexus 7 using xda premium
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Well, they just said "we'll send you a replacement". Did not mention new or refurb. As for stock running out, I had to be on hold for about 30 minutes (high call volume). So i'm guessing there's a lot of devices coming back and i am wondering if those will be sold later as refurbished products or sent right back out? I don't know manufacturer policies, do all devices that get sent back (even within the first two weeks) fall in the refurb category?

I just ordered a replacement for mine too for the same reason and the replacement order actually says "Nexus 7 16GB Tablet UK - New", so if there are any signs of the one I receive being anything but brand new, I will be very unhappy!

As noted, since our orders say "New" on them, Google would be breaking all sorts of laws if they send out refurbs as new.

Awesome guy over at Google emailed me saying all the defects are gone!

Guy over at google named Shawn emailed me saying that all the defects have been looked into and resolved and said i'm guarenteed when I order one it isnt defective! Good luck guys!

I ordered last night. I hope I'm covered as well. I'm sure Google wouldn't say their products had defects either though.

I hope he's right. While I'm skeptical and don't believe it, I guess they have to eventually straighten it out. Maybe they actually have. We'll see soon enough.

nyijedi said:
I hope he's right. While I'm skeptical and don't believe it, I guess they have to eventually straighten it out. Maybe they actually have. We'll see soon enough.
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i'm skeptical also.

Still will be waiting until they're in a bricks and mortar shop just in case. Took the best part of 2 weeks to sort out a return. Should've been received back at Computer 2000 today so waiting for my refund. God only knows how long it'll take them.

Does this mean the next batch of Nexus 7 should be defect free?

slickerxcuh said:
Does this mean the next batch of Nexus 7 should be defect free?
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it means they're defect free NOW and LATER good luck guys!

charco83 said:
Still will be waiting until they're in a bricks and mortar shop just in case. Took the best part of 2 weeks to sort out a return. Should've been received back at Computer 2000 today so waiting for my refund. God only knows how long it'll take them.
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I decided to return my third replacement as well, and wait until B&M stores get them in stock so at least I can do a quicker and less painful return if the same issues crop up. There's the tradeoff of having to deal with ASUS on future warranty issues, but that's a price I'm will to pay. Google has been fine with the replacements so far (not arguing, sending them quickly, etc.), but I'm just tired of ordering a replacement, waiting for it, finding it defective, then boxing it back up and visiting the UPS store again.
I'm hopeful that Google is holding ASUS's feet to the fire and forcing them to fix these issues maybe a little more quickly than ASUS would do on their own. So, I'm looking forward to a new round of inventory hitting B&M stores soon. Since nobody seems to have any inventory, it would appear that whenever they're replenished it will be from the latest product leaving the factories.

iWoundPwn said:
it means they're defect free NOW and LATER good luck guys!
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That's a big claim (from anyone), but I ordered a replacement today to fix screen lift and a couple touchscreen issues. Will update how it goes.

Verixx said:
That's a big claim (from anyone), but I ordered a replacement today to fix screen lift and a couple touchscreen issues. Will update how it goes.
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Good luck man!

iWoundPwn said:
Guy over at google named Shawn emailed me saying that all the defects have been looked into and resolved and said i'm guarenteed when I order one it isnt defective! Good luck guys!
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When did that happened? anymore details?

rootusr said:
When did that happened? anymore details?
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happened today!

Can you post the email and just redact the name/reply address?
Sent from my Nexus 7 using Tapatalk 2

iWoundPwn said:
Guy over at google named Shawn emailed me saying that all the defects have been looked into and resolved and said i'm guarenteed when I order one it isnt defective! Good luck guys!
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Not to doubt, or take a personal shot at you. But I am hesitant to take claims of the Nexus 7 issues being fixed from someone with only 12 posts, without any concrete details on who this Shawn person is, or a posting of the email conversation, seriously.
Who is this "Shawn"? What is this Shawn's position within the Google (or ASUS) business? Where is the email(s) that back up said claim of issues being addressed/fixed?

iWoundPwn said:
Guy over at google named Shawn emailed me saying that all the defects have been looked into and resolved and said i'm guarenteed when I order one it isnt defective! Good luck guys!
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Sadly I talked to a Google rep on the phone over a week ago that said exactly the same thing and then I still get a Nexus 7 with screen lift, washed out colors, and that Tegra 3 PRISM video playback issue.
Fortunately I was able to fix my own screen lift (stayed fix for 2 days so far) and disabled the smartdimmer. So two of my three issues are self resolved.
But I think Google was being a bit too optimistic, as I don't think the latest batch really fixed much of anything.

Guess ill RMA one more time

No electronic manufacture dealing with this large a scale of production can guarentee their product to be defect free. This is just a case of the sale rep doing their job....

People have been claiming since the "defects" were first found that people answering the phones at Google claim that the "issues' were fixed, despite there being no possible way there could have been any hardware changes/fixes just days after the release.

I received mine today and there are no defects that I can spot, so maybe Shawn got it straight this time.

Just went to replace mine at the store yesterday but I still got the screen lift. Waiting for their next shipment because they're all out. Hopefully Google really fixed the problems for the upcoming batches going out

Those of you returning Nexus 7s for Replacements

Just a thought... has it occurred to you all that you may just be taking part in The Nexus 7 Shuffle?
Getting the impression that those replacements received are all... well... used devices. And most are equally faulty.
I think the same faulty units are just circulating indefinately until the time comes that everyone just gives up and accepts that the whole lot of them are a heap of junk (by which point it's too late to get a refund)...
I'm being cynical, I know. Personally, returned my first faulty device for a refund. 1 month later, still no refund from Google.

Deckard79 said:
Just a thought... has it occurred to you all that you may just be taking part in The Nexus 7 Shuffle?
Getting the impression that those replacements received are all... well... used devices. And most are equally faulty.
I think the same faulty units are just circulating indefinately until the time comes that everyone just gives up and accepts that the whole lot of them are a heap of junk (by which point it's too late to get a refund)...
I'm being cynical, I know. Personally, returned my first faulty device for a refund. 1 month later, still no refund from Google.
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I can tell you from today's experience that it is not the case. At least with Google it isn't. True I got a C70K model number for my replacement, but this one has none of the issues my first one did.
I'll break it down. When I requested a replacement I was sorta beating myself up over it. I thought "maybe I'm just over reacting and this is a hugely minor flaw to call Google over." I fully expected this one to have the same issues but less severe, thereby confirming my suspicion. I was wrong. This new one is actually making me realize the opposite was true. I had a worse N7 than I initially thought. There is no lip on the right side of the screen and no lift on the left. My other one's screen was incorrectly mounted on both sides compared to this flush unit. Plus my old one had a small bulge on the left side of the back cover by the 3 pins. This is not a shuffled unit. If anyone had this prior they would have been fools to return it.
I would be more willing to harbor the notion that a big box retail store might do what you are describing.

I don't think Google is sending out defective refurbished products for RMAs. From a few that mentioned their batch numbers, sounds like they are getting tablets from the latest batch (some are reporting C80K batch numbers now). So seems they are getting brand new units.
I did two RMAs in July. Unfortunately each unit I got was worse than the original. So I decided to stop and just live with what I have for a while. I may go ahead and try another RMA soon though.

my story goes as this...
6th of august i ordered a n7 16gb...
21th at 18:00 pm i finaly got it (the e-seller here in Greece said it was running low on stock tho on 6th availability was 100%!!)
21th at 18:05 i unboxed it and found out that there was a whole line of dead pixels on the screen!!
i went to the shop right away and i still wait for any feedback...have called them 3-4 times send 2 mails still waiting
on their web site the 16gb version status is "waiting new stock for 28th of august"
i took a photo of the serial etc i see " SSN:C60k bc****
c60k is the version or somethink?

I just got my first replacement and found it is a C70K batch. This one unlike the previous Nexus is flawless! The spongy issue on the left side is non existent and no bleed through on the screen like on the other model! Props to El Goog for being so quick.

hm seems that most or many of the pps saying that C60 is the "bad" version of nexuses...i guess i will have to wait and see if i will be able to get a c70 or c80 one...

My two 16 gb N7' s from c60 are fine.
Sent from my Nexus 7 using xda premium

This thought has occurred to me as well, particularly on the people that are sending 5 and 6 units back.

Thorgoth said:
hm seems that most or many of the pps saying that C60 is the "bad" version of nexuses...i guess i will have to wait and see if i will be able to get a c70 or c80 one...
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My C60 is fine. Only issue is occasional I/O stuff, but that's a software problem, not hardware.
Sent from my Nexus 7 using Tapatalk 2

Replacement nexus 4 lost or stolen......or so I thought.

So my replacement nexus 4 was suppose to be delivered on Monday. Around noon monday, I check the tracking which said it had been delivered...except I was home all morning and no package was delivered. I waited a few hours, figuring it was some kind of mistake with the tracking.
Then, I called UPS and they confirmed that it had been delivered at the stated time. I immediately called google and explained the situation. They were very understanding and started the process of disabling the lost device and issuing me a new one.
However, later that evening, my neighbour rang the bell and had the package in his hand....he had just come back from work and found it sitting at his front door (arghhh UPS ). At this point I hadn't yet received the e-mail from google with the link to order another replacement, so I figured I would call them to let them know that I had found the device. The rep told me that she would send the request to the department that handles lost/stolen device, but it was most likely already too late. She said she would keep me posted on the situation by e-mail.
Today, I still haven't received the e-mail with the link to order the new replacement, and the device is working fine (I assume if they disable it, it would lock me out or something). So I e-mailed the aforementioned rep and explained this to her. She e-mailed back saying that they had already disabled the device and given me a full refund, and that I would have to reorder the device...wtf On top of that she made no mention of returning this device (But I did go ahead and mail back the original phone today).
The phone is still working fine and my credit card doesn't show any refund (though this may be due to the fact that they haven't yet processed the refund....just my guess). Oh and still no e-mail to order the replacement, but I'm assuming since they are apparently issuing a refund, they expect me to place a whole new order?
What do you guys think? Is this just a big miscommunication between the various departments at google? Did they indeed stop the disabling of the device (which would explain why the device is still working)? But then why would the rep tell me I need to reorder the device. Man, this is just a big mess......and the funny part is, this device has the same earpiece buzzing problem for which I did the RMA lol.
Update: see post 14 on page 2

All the nexuses have buzzing earpieces. Its a feature
Sent from my Nexus 4 using Tapatalk 2

jaju123 said:
All the nexuses have buzzing earpieces. Its a feature
Sent from my Nexus 4 using Tapatalk 2
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Only the first ones, all the new batches are fine...

CrazyPeter said:
Only the first ones, all the new batches are fine...
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New batches = ordered on or after 27th?

now what does that mean disabling a device.... it aint usable... ?

CrazyPeter said:
Only the first ones, all the new batches are fine...
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Are you saying newer ones don't give that hissing sound when idling (not in call)?
Sent from my Nexus 4 using Tapatalk 2

CrazyPeter said:
Only the first ones, all the new batches are fine...
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Mine is from the Nov 13th batch of orders no buzzing in my ear piece. My neighbor ordered on the 7th and received it on Monday and it has a buzzing earpiece so I don't think that it has anything to do with what batch it came from.
Sent from my Nexus 4 using Tapatalk 2

yogeshmha said:
now what does that mean disabling a device.... it aint usable... ?
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They said once they remote disable the device it will basically become a paperweight. I have no idea of exactly what they do. Can anyone shed some light on this? BTW phone still works.

Why would anyone hold up their phones to their ears when it is not on or even on a phone call??!
is this like the "if I shake my phone real hard, I can hear something rattling inside" complaint?

I can't believe you mailed the phone back before even receiving the e-mail with the link to get the next RMA unit. If I were you I would have kept the phone until it either stopped working or you placed the next RMA order and had the next replacement in hand.
Now who knows when you will get your hands on another N4. Looks like you are in a whole new limbo period.

zealtor said:
They said once they remote disable the device it will basically become a paperweight. I have no idea of exactly what they do. Can anyone shed some light on this? BTW phone still works.
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I think what they do is void the ESN on the device rendering it unusable as a carrier cannot activate a bad ESN.

facetubespam said:
Why would anyone hold up their phones to their ears when it is not on or even on a phone call??!
is this like the "if I shake my phone real hard, I can hear something rattling inside" complaint?
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I can clearly hear the buzzing while on a call on both the original and the replacement phone, and it's really annoying. Obviously if I could not hear it in a call, it would be a non-issue.
sn0warmy said:
I can't believe you mailed the phone back before even receiving the e-mail with the link to get the next RMA unit. If I were you I would have kept the phone until it either stopped working or you placed the next RMA order and had the next replacement in hand.
Now who knows when you will get your hands on another N4. Looks like you are in a whole new limbo period.
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I mailed back the original phone that I ordered on Nov 13, not the replacement. The rep said that I had to mail back the original right away to avoid being charged for it. Like I said, the replacement phone is working fine (except for the buzz lol) and so far as I can tell, they have not "disabled" the device in any way yet. Even if they do, I have a perfectly fine HTC one S sitting here that I have no problem using.

Sucks man, sorry. I would've tried to keep that thing as long as I could. As far as the buzzing, seems like all these devices have a shielding or grounding issue which is causing the noise in the ear piece. My first phone which I got from TMobile (I love 30 day return policy ) had a pretty bad electrical/modem sound that was actually very distracting while in a call. The new device which I just received yesterday from El Goog doesn't have this defect, but does have the sound of an active earpiece at all times. Hardly an issue. The previous device sounded really bad over VOIP and calls never sounded as good as with the new one. Best to be patient and satisfied rather than hasty and regretful
Good luck man!!
Sent from my Brain

Update
So I just got an e-mail from another rep saying that they were able to stop the deactivation of the device. lol. No wonder why the phone has been working all along. I think I'm just going to sell the phone since I don't want to go through this whole RMA process again, and it does seem like this buzzing happens on all nexus 4s. I'll probably order one again once these issues have been worked out. In the mean time, I think I can get by just fine with the HTC one s that I picked up brand new for $100 last week

zealtor said:
So I just got an e-mail from another rep saying that they were able to stop the deactivation of the device. lol. No wonder why the phone has been working all along. I think I'm just going to sell the phone since I don't want to go through this whole RMA process again, and it does seem like this buzzing happens on all nexus 4s. I'll probably order one again once these issues have been worked out. In the mean time, I think I can get by just fine with the HTC one s that I picked up brand new for $100 last week
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from themobileshop? lol

No earpiece buzzing on my N4

zealtor said:
So I just got an e-mail from another rep saying that they were able to stop the deactivation of the device. lol. No wonder why the phone has been working all along. I think I'm just going to sell the phone since I don't want to go through this whole RMA process again, and it does seem like this buzzing happens on all nexus 4s. I'll probably order one again once these issues have been worked out. In the mean time, I think I can get by just fine with the HTC one s that I picked up brand new for $100 last week
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Brand new One S for $100? Off-contract?
Sent from my GT-I9000 using xda app-developers app

jacklebott said:
No earpiece buzzing on my N4
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Same here so its not on all N4's
Sent from my Nexus 4 using Tapatalk 2

supersain08 said:
from themobileshop? lol
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haha yeah, I was able to find two of them, one for me and one for my brother, just before the whole GTA pretty much went out of stock lol.
ed10000 said:
Brand new One S for $100? Off-contract?
Sent from my GT-I9000 using xda app-developers app
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yes, it was a canadian deal. see here

Just FYI also, I have had no buzzing whatsoever. So it seems new batches may not suffer from this?

Anyone else RMA for a yellow tint and uneven color?

The bottom of my screen is more yellow than the top so I'm having Moto RMA it. I was just wondering if anyone else had a similar issue. If I wasn't so freak'n picky I'd probably ignore it, but I use landscape a lot and I see it most on the keyboard when in landscape.

Did you ever get your replacement? I have uneven color issues as well, though I'm not sure if its worth the trouble of trying to exchange it.

Irish1842 said:
Did you ever get your replacement? I have uneven color issues as well, though I'm not sure if its worth the trouble of trying to exchange it.
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Curious as well. I'm thinking of re-purchasing now because I think some of the RMA replacement stock was bad batches (at least that's my hope) and the newer ones will have the screen issues sorted.

GOOD LUCK!!! My screen died (just went blank) over a week ago and I still do not have a new device. Moto's RMA and customer service has been the worst ever! I have been told "its shipping tomorrow" for a week now and still no device. The last rep I spoke with said they just do not have replacement devices to ship. I would advise you to keep the yellow screen until Moto has enough stock to ship devices.

jm700wx said:
GOOD LUCK!!! My screen died (just went blank) over a week ago and I still do not have a new device. Moto's RMA and customer service has been the worst ever! I have been told "its shipping tomorrow" for a week now and still no device. The last rep I spoke with said they just do not have replacement devices to ship. I would advise you to keep the yellow screen until Moto has enough stock to ship devices.
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I don't currently have one, as I returned the 3rd one I had (1st - bad vibration motor, 2nd/3rd bad uneven color tinting). So I'd have to order anew :/ Guess I should just wait until next year when they've got more stock and fix the screen issues.

jkc120 said:
I don't currently have one, as I returned the 3rd one I had (1st - bad vibration motor, 2nd/3rd bad uneven color tinting). So I'd have to order anew :/ Guess I should just wait until next year when they've got more stock and fix the screen issues.
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It's crazy. This is the first of about 20 android devices I have had that I have not done anything to. I had not even unlocked the bootloader yet and the screen craps out. I understand that stuff like this happens but the whole customer service part has been just awful. I was offered a refund but Moto said that would take 4 weeks??? How do you launch a device and not hold back some stock for warranty issues is beyond me? Thankfully I have a M8 GPE to hold me over.

jm700wx said:
It's crazy. This is the first of about 20 android devices I have had that I have not done anything to. I had not even unlocked the bootloader yet and the screen craps out. I understand that stuff like this happens but the whole customer service part has been just awful. I was offered a refund but Moto said that would take 4 weeks??? How do you launch a device and not hold back some stock for warranty issues is beyond me? Thankfully I have a M8 GPE to hold me over.
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I think google definitely held back stock for RMAs, as I had no issues getting a 1st and 2nd RMA (for a total of 2 devices after my initial purchase). The problem is they were all manufactured on 10/21 or earlier and had issues so while they had stock to replace them, but were replacing with questionable quality I guess?

I just spoke with customer service last night for RMA. My screen basically looks like a gradient from top left to bottom right. It goes from yellow into pinkish, they basically stated that the devices they are sending out are not technically new or refurbished (at this point). I'm assuming customer returns or defects with packaging. They basically are sending me one, placing a $500 hold and then releasing the hold once they receive my defective unit.

venturizhou said:
I just spoke with customer service last night for RMA. My screen basically looks like a gradient from top left to bottom right. It goes from yellow into pinkish, they basically stated that the devices they are sending out are not technically new or refurbished (at this point). I'm assuming customer returns or defects with packaging. They basically are sending me one, placing a $500 hold and then releasing the hold once they receive my defective unit.
Click to expand...
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Curious to see how you make out with this. I am still waiting for my RMA'd device since 12/8. Spoke with someone at Moto this morning and they are shipping it today. I have heard that before and I will believe it when I see it. Still no shipping email as of 3:20 eastern time..... Their customer service has been horrible. Hope you have better luck. Keep us posted.

I decided to give it another shot today and ordered a new 32GB CW, hoping I was just unlucky with the 2/3 MB I had that had the pink vs. yellow non-uniform tinting. I know there's no data that indicates the color has anything to do with it, but I'm a superstitious type and hope ordering the white winds up with me getting a good screen haha

jkc120 said:
I decided to give it another shot today and ordered a new 32GB CW, hoping I was just unlucky with the 2/3 MB I had that had the pink vs. yellow non-uniform tinting. I know there's no data that indicates the color has anything to do with it, but I'm a superstitious type and hope ordering the white winds up with me getting a good screen haha
Click to expand...
Click to collapse
Where did you order from? At this point I would have been better off ordering another and getting a refund on my first one...

jm700wx said:
Where did you order from? At this point I would have been better off ordering another and getting a refund on my first one...
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GPS. I already refunded my MB purchase and that and the two (attempted) RMAs show as cancelled on Google Wallet.
FYI, the replacements I got had "earlyish" manufacturing dates, so if the bad screens are a function of the date manufactured, RMA'ing now for this may not be a good idea (at least in my experience for the MB one, no idea about CW).

jkc120 said:
GPS. I already refunded my MB purchase and that and the two (attempted) RMAs show as cancelled on Google Wallet.
FYI, the replacements I got had "earlyish" manufacturing dates, so if the bad screens are a function of the date manufactured, RMA'ing now for this may not be a good idea (at least in my experience for the MB one, no idea about CW).
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I will keep you posted if I ever actually get a device. My original one was white. The screen was fine until it stopped working.

jm700wx said:
I will keep you posted if I ever actually get a device. My original one was white. The screen was fine until it stopped working.
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I guess that's one advantage to GPS. My 1st and 2nd RMA were shipped immediately, in one case the same day and I had the replacement the next day.

Well they sent me an ATT phone instead of t-mobile.. BUT the att doesnt have the issue. I'm hoping the correct device I get tomorrow will also be good.

Well my card was charged for $557 so I assume that they will be prompt in sending one out. It's not that big of a deal if it doesn't come in a hurry as long as one gets here without defects. I don't have to send in the defective one until my replacement gets here anyway.

I also have the uneven tint issue. I have been debating about a replacement. Not sure what to do.

tatoniss said:
I also have the uneven tint issue. I have been debating about a replacement. Not sure what to do.
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Well it depends on how much it bothers you. After spending $700 on a phone I do plan on getting a phone with a non defective screen. It's getting really annoying watching the colors go from warm to cool as I read from left to right.

venturizhou said:
Well it depends on how much it bothers you. After spending $700 on a phone I do plan on getting a phone with a non defective screen. It's getting really annoying watching the colors go from warm to cool as I read from left to right.
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Agreed. I plan on keeping my phone for 2-3 years, so I need to make sure I'm completely happy with it. I just called Google to ask about having mine replaced. They said they're sending out a brand new unit, so we'll see how that one looks. I'll report back when I have it in hand.

My replacement came today. Its looks great. While my last phone had a little pink when at lowest brightness. This one has NONE.