Nexus 7 replacement = refurbished - Nexus 7 General

I had the common problem with the screen lifting on the left side of the device. When I called the playstore, I received a tablet in three days. When I first opened it, there were finger prints on the screen. When I looked at the tablet, I noticed that there wadas a separation between the back panel and the unit. When I ran my finger across the side, it was raised. So when I opened the tablet up (I knew how to do this because I had two previous nexus tablets with the screen lifting issue that I was not able to fix) I noticed that the foil had fingerprints all over it and it was crumpled. All e rest of the foil underneath the device was misaligned. I have now determined that this is actually a refurbished tablet that had a pretty bad repair job on it.
I fix tablet and iPads and computers and what not and I would never send out a product like that and I do this under the table. Is my anger justified because I was told that they would send me a NEW tablet (physically). I think they are also tricking people into thinking that they were getting the same tablet as everyone else because of the way that they make you order the new tablet from the playstore. I also say that an error on their part does not constitute a compromise on my part. I paid for a new tablet and expect to receive a new tablet. I understand that they have to make a profit. E defects come from Asus so it is Asus responsibility. Since it costs the roughly 181 dollars to make the tablet, couldn't the sell the refurbished ones for 200 (16gb) and break even (after shippings costs.)
What is your opinion?

Should i get a replacement.
Also, should I call Google and request a NEW tablet as a replacement seeing that I have wasted nearly two months trying to get a good tablet, and now I have a damaged refurbished tablet. Also the people who fixed the tablet do not know how to open it because they applied all the pressure I one spot instead of around the edge.
I am also very concerned about how my batteries wear which is why I don't like refurbished tablets because I don't know how other people treated the battery of this tablet.

all the tablets have fingerprints on the cooper foil. it's not refurbished it's just poor QC.
my preorder had fingerprints on the foil, retaped box, and the plastic covering the tablet was crumbled.
my replacement also had fingerprints and retaped box

Fishwithadeagle said:
Also, should I call Google and request a NEW tablet as a replacement seeing that I have wasted nearly two months trying to get a good tablet, and now I have a damaged refurbished tablet. Also the people who fixed the tablet do not know how to open it because they applied all the pressure I one spot instead of around the edge.
I am also very concerned about how my batteries wear which is why I don't like refurbished tablets because I don't know how other people treated the battery of this tablet.
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It's li-ion ... heat and charge cycles only wear it out.
I agree with you though, refurbished tablet is not ok.
Sent from my Nexus 7 using Tapatalk 2

I actually think getting a refurb that had passed strict inspection would be preferable to rolling the dice on a new unit.
However, whether your unit was repaired or not is unclear. ASUS standards are so low that they're also shipping out new tablets in that condition.
I found this video on youtube a while ago. He seems to have unboxed a brand new one with the same issues you're noticing.

It still irritates me that the back cover is bent out of position in one spot where they opened it up. Would you request a new placement?

Fishwithadeagle said:
It still irritates me that the back cover is bent out of position in one spot where they opened it up. Would you request a new placement?
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The only thing that matters is whether it bothers you.
We haven't seen the bend, but even if we were all gathered around your tablet and unanimously agreed that the flaw is conspicuous enough to be annoying, or that it's nothing to be concerned about, our opinion shouldn't affect your level of satisfaction.
If it's minor enough for you to be of two minds about it, I would suggest using the tablet for a while. See if it actually bugs you.
If your screen is completely flush and there are no other problems, I personally wouldn't RMA unless it's more serious than you make it sound.

If they sent a refurb as a replacement for a new unit within the 15-day return period, then that would be a problem for me. Particularly if the replacement has "New" in the product description, which mine all did. I'm not sure they could get away with this even if they have it buried in the RMA email that a refurb might be provided--I think it's reasonable to presume that a replacement provided during the standard return period will be new.
If they sent a refurb as a standard warranty replacement after the 15 day return period, then that's common practice and nothing wrong with it.

I don't get the problem refurbed tablets. You sent them a used tablet with problems, they sent you a used tablet without problems.
With the fingerprints on the foil, that stuff is sensitive like no other to fingerprints. Probably QC just urping up and accidentally touching it.

ThePerson98 said:
I don't get the problem refurbed tablets. You sent them a used tablet with problems, they sent you a used tablet without problems.
With the fingerprints on the foil, that stuff is sensitive like no other to fingerprints. Probably QC just urping up and accidentally touching it.
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I was wondering if a bend and break in the foil would cause issues against guarding against electromagnetic interference. Also is it against the warranty to open the unit because I want to know if I can use the foil as evidence that this is a refurbished tablet.

I hope Google never chooses Asus again. Heck I'd even go for Samsung.
Sent from my SCH-I535 using xda app-developers app

I would return the unit for a refund, citing the replacement had a bent cover and was wholly unacceptable, then take the money to Wal*Mart and buy a brand-new one.

You paid for a new unit when you bought it and you got one. You sent them a *used* unit for replacement and you got one back.
Honestly, use your head. You should get a working/undamaged unit but you should not expect to get a new one back unless you sent a new one in (new meaning untouched/unused). Most companies send refurbs out as warranty (ie used) replacements.

b4silver said:
I hope Google never chooses Asus again. Heck I'd even go for Samsung.
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Then it would look like a 7" ipad.:cyclops:

If you do contact google and ask for a replacement, don't tell them you opened it up or they will say you voided your warranty. You should only request a replacement based on defects visible on the outside of the tablet.
Sent from my Nexus 7 using xda premium
---------- Post added at 10:53 AM ---------- Previous post was at 10:48 AM ----------
b4silver said:
I hope Google never chooses Asus again. Heck I'd even go for Samsung.
Sent from my SCH-I535 using xda app-developers app
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I think that both google and Asus are to blame. I think that google wanted to get a tablet to market in too short a timeframe, forcing Asus to cut corners. The nexus 7 is quite likely actually using the design of an as yet unreleased Asus 7 inch tablet that Asus quickly redesigned to fit google's specifications. Doing this without completely redesigning the entire chassis and also make it as cheap as possible resulted in these issues.
Sent from my Nexus 7 using xda premium

badasscat said:
You paid for a new unit when you bought it and you got one. You sent them a *used* unit for replacement and you got one back.
Honestly, use your head. You should get a working/undamaged unit but you should not expect to get a new one back unless you sent a new one in (new meaning untouched/unused). Most companies send refurbs out as warranty (ie used) replacements.
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I don't understand this. I bought a "new" tablet that was damaged on account of their poor QC. So I immediately sent it back for another tablet to replace the "new" tablet that I had just received. I then got a used tablet back in exchange. I would have gotten a new tablet if the product was undamaged in the first place. I paid for a new tablet so I expect the replacement to be a new tablet since they were the ones who damaged the original item

pxlitup said:
I actually think getting a refurb that had passed strict inspection would be preferable to rolling the dice on a new unit.
However, whether your unit was repaired or not is unclear. ASUS standards are so low that they're also shipping out new tablets in that condition.
I found this video on youtube a while ago. He seems to have unboxed a brand new one with the same issues you're noticing.
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This is pretty crazy, C8 I just took back, same thing as that guy, left hand screen lift, and missing screws underneath right out of the box. Asus QC is pretty darn pathetic in my honest opinion I really want to like this tablet I just want one without issues.

I was fine with a refurb when my Kobo-1's screen got messed up after 11 months (1 Year warranty). But when my new Kobo Touch was defective after three weeks, they sent me a NEW one.
In my opinion that is completely reasonable.
But in this case, I'd be pissed. Since you effectively paid full price for a refurbished tablet.

badasscat said:
You paid for a new unit when you bought it and you got one. You sent them a *used* unit for replacement and you got one back.
Honestly, use your head. You should get a working/undamaged unit but you should not expect to get a new one back unless you sent a new one in (new meaning untouched/unused). Most companies send refurbs out as warranty (ie used) replacements.
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No, he paid for a new (non-defective) tablet. That is not what he received.

A thousand jackasses are sending out their tablets because of 1mm screen lift or 1 dead pixel. What is Google to do with all the "defective" tablets? What goes around comes around. You think you will keep sending out tablets for Bs reasons and they just make you a new one and throw out the old one? Right...and now you come here and complain because your spoiled ass didn't get a new tablet.
Sent from my Nexus 7 using xda app-developers app
---------- Post added at 10:49 PM ---------- Previous post was at 10:48 PM ----------
Also, you people make me sick. Don't you have anything better to do than to come here and complain
Sent from my Nexus 7 using xda app-developers app

Related

Fear of Recycled Device - Is your exchanged device better?

I love the nexus 7. My device had the screen lifting issue and I am getting it exchanged. No complains with the exchange policy or the timing. Understand first batch of hardware faces problems but thats a small price to pay for being the early adopter.
What I am concerned with - given how prominent this screen lifting issue is- i hope google/asus is not recycling. That is, i hope they don't take my device, tightened the screw/put on new ones, factory reset, wipe it, put it in a new box and ship it out to the next guy. Coz that means the device i'm getting soon will be someone else's failed device; and given i have already tightened my screw without success, i am wary of my next device showing the same kinda progression after some use.
Furthermore, what if i get a device that had more screen issues that some unlucky folks here are talking about (i feel for them, but mine was perfect, i love the device and every aspect of it, except for just the screen listing issue). I don't want to end up with a hardware that has experienced the screen lifting issue (hence returned and recycled) and/or other screen issues that few folks have talked about. I want a brand new device - from a new batch - but i know that may be asking too much.
What do you guys think? Anybody got their's exchanged yet? If so, what are your experiences with the second device?
I guess it depends on what they told you when you asked for a replacement. If they said you were getting a new then that's what you will get. And honestly at this point they probably don't even have stocks of refurbs yet so they couldn't even send you one if they wanted.
Sent from my Nexus 7 using xda premium
fade79 said:
I guess it depends on what they told you when you asked for a replacement. If they said you were getting a new then that's what you will get. And honestly at this point they probably don't even have stocks of refurbs yet so they couldn't even send you one if they wanted.
Sent from my Nexus 7 using xda premium
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Well, they just said "we'll send you a replacement". Did not mention new or refurb. As for stock running out, I had to be on hold for about 30 minutes (high call volume). So i'm guessing there's a lot of devices coming back and i am wondering if those will be sold later as refurbished products or sent right back out? I don't know manufacturer policies, do all devices that get sent back (even within the first two weeks) fall in the refurb category?
I just ordered a replacement for mine too for the same reason and the replacement order actually says "Nexus 7 16GB Tablet UK - New", so if there are any signs of the one I receive being anything but brand new, I will be very unhappy!
As noted, since our orders say "New" on them, Google would be breaking all sorts of laws if they send out refurbs as new.

Second & Third Wave of Nexus 7's

Got a call from Gamestop today to come pick up my Nexus 7, originally I was schedule to receive it on the third wave around Aug 8th.
I let the dude know I didn't want to pick it up due to all the problems I'd been reading about and was wanting to wait it out for the second & third waves.
My question is this: Are these second and third waves going to be any different from a manufacturing standpoint? Or can we expect to endure the same problems most first wave users are being plagued with? Google's aware of all these problems, but are they doing anything different to amend them? I'm reeeeally not trying to risk picking up a defective device and have to go through the whole defective unit return.
I am extremely interested in any professional opinions on this too (quotes from employees?)
Mine is currently reserved at gamestop, waiting for that call/text.
One more thing... I was told by the Gamestop employees that any defective exchanges would be done from the stock in-store (wouldn't this just be more of the same wave of defective tablets?) and can only be done within 30 days and after that you will have to go through the manufacturer.... Would this be Asus or Google? And are we better off purchasing through the Google Play store themselves? In the unfortunate case of the unit going bad after the 30 day grace period is up from Gamestop.
From the conversation I had with the representative when I was doing warranty exchange on mine, anything after the initial wave of devices should not have the screen creek issue. They are making sure all the screens are secured properly now. The other reason I was returning mine was because of the terrible screen flicker, he did not touch on that and said, "he has only heard about a few cases of the screen flicker."
So it looks like the screen creek should be fixed for sure but I am not sure about the other issues.
roush611 said:
From the conversation I had with the representative when I was doing warranty exchange on mine, anything after the initial wave of devices should not have the screen creek issue. They are making sure all the screens are secured properly now. The other reason I was returning mine was because of the terrible screen flicker, he did not touch on that and said, "he has only heard about a few cases of the screen flicker."
So it looks like the screen creek should be fixed for sure but I am not sure about the other issues.
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Yeah, the guy at my Gamestop was completely clueless to any of these device problems. I'm pretty worried about dead pixels, even if they're not showing up right away, but down the road. I'm seriously considering getting back my deposit and waiting for Google to address these issues and let us know they've been fixed. Because at this point, I feel that it's almost like playing russian roulette with these early units. :/
hullbay said:
Yeah, the guy at my Gamestop was completely clueless to any of these device problems. I'm pretty worried about dead pixels, even if they're not showing up right away, but down the road. I'm seriously considering getting back my deposit and waiting for Google to address these issues and let us know they've been fixed. Because at this point, I feel that it's almost like playing russian roulette with these early units. :/
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Just go get the damn thing, if there's a problem then take it back or call Google, it's got a one year warranty for that stuff. Everyone still waiting on theirs from Google, and you won't go pick yours up now wtf, I got mine from GameStop a week and a half ago and it's fine. Stop being a vagina and go get it and have fun with it.
Sent from my Galaxy Nexus
First, you must keep in mind that more people are going to a forum to complain than compliment. That's just human nature.
I believe the screen flicker has more to do with your wifi connection than the device.
I pre ordered mine through Google so I guess that would make it first wave and it's a near perfect as a tablet can be.
The most popular issue is screen lifting on the left portrait side. Other complaints are nowhere near as common.
After I returned my 16 with screen separation to Sam's, I called Google CS twice this weekend to find out what's being done about this, in order to make a better informed decision about buying another one. Both reps I spoke with were aware of the issue but said that it was very rare, a bad batch.
Although I knew that they were understating the frequency of this problem, I did decide to order the 8. My experience with the first one was overwhelmingly positive, and I missed having it. Mostly it was the rationalization that if I order from the Play store I can exchange it as many times as I need to.
If I was aware of the information that would be posted Monday, I probably would have waited.
In case you missed it, someone disassembled theirs with a heat gun and gave us the current working theory for why this is happening.
http://forum.xda-developers.com/showpost.php?p=29194958&postcount=372
http://forum.xda-developers.com/showpost.php?p=29202762&postcount=391
You really should read his analysis, but I'll summarize. There is a ledge around the inside of the frame. It is covered with double-sided tape. The display rests on this ledge and relies on its adhesion to stay seated. The ledges for the top and bottom sides of the device are the widest (12 and 16 mm), and the right ledge is 6.5 millimeters.
The left ledge is the only side that isn't a constant width. The top and bottom portions of the left ledge are 3 mm, but there is a middle portion that is even narrower to make room for the touchscreen input cable. It's only 1.5 mm wide.
Since this is the common point of separation, it seems likely that the adhesive on the left ledge is not strong enough to fasten the display to such a narrow contact area.
Full credit to Simon Haddow (nexus7dude) for this information and these images.
If he's right, the cause of left side screen lifting is present in all units. The obvious possible solutions are to either redesign the frame, which would be disastrous, or to increase the strength of the adhesive being used on this ledge.
Some people are being told by CS that it was a gluing problem. If that's true, new units should have a stronger bond, at least along the left ledge.
My order will be delivered tomorrow. I'm not optimistic that they've already made these changes to outgoing units.
But at the same time, as long as Google honors its role in Play store warranties, I expect to be happy with this purchase.
pxlitup said:
The most common issue is screen lifting on the left portrait side. Other complaints are nowhere near as common.
After I returned my 16 with screen separation to Sam's, I called Google CS twice this weekend to find out what's being done about this, in order to make a better informed decision about buying another one. Both reps I spoke with were aware of the issue but said that it was very rare, a bad batch.
Although I knew that they were misrepresenting the frequency of this problem, I did decide to order the 8. My experience with the first unit was overwhelmingly positive, and I missed it. Mostly it was the rationalization that I can exchange it as many times as I need to.
If I was aware of the information that would be posted Monday, I probably would have waited.
In case you missed it, someone disassembled theirs with a heat gun and gave us the current working theory for why this is happening.
http://forum.xda-developers.com/showpost.php?p=29194958&postcount=372
http://forum.xda-developers.com/showpost.php?p=29202762&postcount=391
You really should read his analysis, but I'll summarize. There is a ledge around the inside of the frame. It is covered with double-sided tape. The display rests on this ledge and relies on its adhesion to stay seated. The ledges for the top and bottom sides of the device are the widest (12 and 16 mm), and the right ledge is 6.5 millimeters.
The left ledge is the only side that isn't a constant width. The top and bottom portions of the left ledge are 3 mm, but there is a middle portion that is even narrower to make room for the touchscreen input cable. It's only 1.5 mm wide.
Since this is the most common point of separation, it seems likely that the adhesive on the left ledge is not strong enough to fasten the display to such a narrow contact area.
Full credit to Simon Haddow (nexus7dude) for this information and these images.
If he's right, the cause of left side screen lifting is present in all units. The obvious possible solutions are to either redesign the frame, which would be disastrous, or to increase the strength of the adhesive being used on this ledge. Some people are being told by CS that it's a gluing problem. If that's true, they should be correcting units by using a stronger bond, at least along the left ledge.
My order will be delivered tomorrow. I'm not optimistic.
But at the same time, as long as Google honors its role in Play store warranties, I expect to be happy with this purchase.
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Click to collapse
Good info. Ill be keeping an eye on mines down the road. If it eventually lifts in the area shown, then ill just send it in to get stronger bond applied. I ordered through playstore and haven't noticed anything. But that's what warranties are for. This is something that will easily be covered of it does happen. I can see why some units are having this happen. Based on your summary and the pics.
sway40 said:
Just go get the damn thing, if there's a problem then take it back or call Google, it's got a one year warranty for that stuff. Everyone still waiting on theirs from Google, and you won't go pick yours up now wtf, I got mine from GameStop a week and a half ago and it's fine. Stop being a vagina and go get it and have fun with it.
Sent from my Galaxy Nexus
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Agree 100%. People complain about the problems. They don't complain about fine units. I'm sure many many more people have good units than bad ones. And if you happen to get unlucky... return it! Some people....
Just talked to a Google rep. We have a 15 day "grace period" where we can get facilitated exchanges through Google. After that we hhave to deal with Asus.
Sent from my Nexus 7 using Tapatalk 2
ikn0wagh0st said:
Just talked to a Google rep. We have a 15 day "grace period" where we can get facilitated exchanges through Google. After that we hhave to deal with Asus.
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Haven't they been telling people that warranties for Play store purchases will be handled by Google for the first year?
I hope you're trolling.
EDIT: http://forum.xda-developers.com/showthread.php?t=1773057
There's an entire thread about it.
pxlitup said:
Haven't they been telling people that warranties for Play store purchases will be handled by Google for the first year?
I hope you're trolling.
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Believe me, I wish I was trolling. I'm sure every rep is saying something different. Try calling, the wait time is under a minute.
Sent from my Nexus 7 using Tapatalk 2
Ya I've returned 3 here in canada (2 staples, 1 best buy) all had glass separation issue
im terrified to go buy another one, but i dont know how long to wait, not sure if 2nd batches have been shipped to canada, if they have been fixed even; no idea, im just gonna wait as long as i possibly can
I just picked up my N7 at FutureShop this morning and everything seems to be fine.. been watching the transformer movie to kill the batttery and nothing blew or anything..
Of course I do too have the same problem with the screen being slightly lifted.
ikn0wagh0st said:
Believe me, I wish I was trolling. I'm sure every rep is saying something different. Try calling, the wait time is under a minute.
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Just got off the phone. He reassured me that this was absolutely not the case and that Play store orders will be handled by Google for 12-month warranty claims.
I asked him if there was any documentation of this, and he said that he would send me something.
E-mail from Google said:
The Nexus 7 is manufactured by ASUSTeK Computer Inc. Please contact Google
customer support for service on the ASUS limited 12 month warranty for the
Nexus 7 if purchased from Google Play, and refer to the warranty card in
the Nexus 7 packaging or visit www.asus.com for details on the ASUS
limited warranty.
If your Nexus 7 wasn't purchased from Google Play, please contact ASUS
directly for warranty service by using one of the contact options at
www.asus.com
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Click to collapse
I haven't found the warranty on ASUS website yet, but I did find the Nexus 7 warranty on a Google support page. It looks disturbingly like an edited version of the above.
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2662734
Google Play said:
The Nexus 7 is manufactured by ASUSTeK Computer Inc. ASUS provides a limited 12 month warranty for the Nexus 7. Please refer to the warranty card in the Nexus 7 packaging or ASUS for details on the ASUS limited warranty.
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SS2006 said:
Ya I've returned 3 here in canada (2 staples, 1 best buy) all had glass separation issue
im terrified to go buy another one, but i dont know how long to wait, not sure if 2nd batches have been shipped to canada, if they have been fixed even; no idea, im just gonna wait as long as i possibly can
Click to expand...
Click to collapse
Exactly my point in all this.
Sighx said:
I just picked up my N7 at FutureShop this morning and everything seems to be fine.. been watching the transformer movie to kill the batttery and nothing blew or anything..
Of course I do too have the same problem with the screen being slightly lifted.
Click to expand...
Click to collapse
How is everything fine, yet your screen is being lifted? Lol. That's unacceptable.
--
Big key words are "if purchased from Google Play". So for everwhere else selling it, Asus handles the warranties after the 30 day "grace period" ie: Gamestop? Which is what I was originally told by the employee. Wonder how well they are with this whole scenario. Might just grab my deposit back and hold out a month or so and re-order from the Play Store when they've had a chance to work out these kinks. If anything, I feel like re-sellers won't be getting these newly fixed units as quick as well as the guarantee of the 12 month warranty from Google themselves, rather than try to deal with ASUS.
SS2006 said:
Ya I've returned 3 here in canada (2 staples, 1 best buy) all had glass separation issue
im terrified to go buy another one, but i dont know how long to wait, not sure if 2nd batches have been shipped to canada, if they have been fixed even; no idea, im just gonna wait as long as i possibly can
Click to expand...
Click to collapse
Same here,
I've bought 2, 1 from staples and 1 from Future Shop. Mainly it is the screen flicker problem. If ONLY google would smarten up and RELEASE A ****ING STATEMENT and let us KNOW if some of these issues could or will be fixed in a future patch!
qwerty123321 said:
Same here,
I've bought 2, 1 from staples and 1 from Future Shop. Mainly it is the screen flicker problem. If ONLY google would smarten up and RELEASE A ****ING STATEMENT and let us KNOW if some of these issues could or will be fixed in a future patch!
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Click to collapse
+1 Exactly.
hullbay said:
Yeah, the guy at my Gamestop was completely clueless to any of these device problems. I'm pretty worried about dead pixels, even if they're not showing up right away, but down the road. I'm seriously considering getting back my deposit and waiting for Google to address these issues and let us know they've been fixed. Because at this point, I feel that it's almost like playing russian roulette with these early units. :/
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Click to collapse
Wtf is wrong with you? So a couple of people come to a forum to cry about a device issue, while others stay off the forums and love the device, and that makes you want to not buy the N7? Toughen up buttercup.
Sent from my Nexus 7 using xda app-developers app

so about my screen...

So pretty much I ordered my nexus 7 right when it was announced, and due to a shipping error Google wanted another 8 weeks to get it to me from release so I canceled my order. Being the impatient idiot that I am I went and bought a new one off eBay. I am aware of the screen separation issue and it seems that it is affecting my unit on the left side of the screen. It annoys me a bit but I'll live. But my question is will the screen separation slowly get worse and spread? I haven't found a very clear answer.
I would say yes. Mine was 100% fine when I got it, 11 days ago and now has lift and creaking. Seems not as responsive. Sounds like bad first batch
mario24601 said:
I would say yes. Mine was 100% fine when I got it, 11 days ago and now has lift and creaking. Seems not as responsive. Sounds like bad first batch
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Hmm I really hope that isn't the case with mine because I don't think I'll be able to get Google to replace it because I bought it from eBay. I haven't noticed much of change with mine from day one, but it'd be nice to hear responses from a few other people so I know how screwed I am hahahaha
And I bet you paid 2x the price with no warranty so it can't be fixed now
Sent from my Galaxy Nexus using Tapatalk 2
All N7s are under warranty. The hardware has a 1yr warranty. Google will fix it.
Sent from my Galaxy Nexus using xda premium
YoungAceAtlanta said:
And I bet you paid 2x the price with no warranty so it can't be fixed now
Sent from my Galaxy Nexus using Tapatalk 2
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Actually I paid the same price you would pay with tax, thanks for being constructive douche
player911 said:
All N7s are under warranty. The hardware has a 1yr warranty. Google will fix it.
Sent from my Galaxy Nexus using xda premium
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Click to collapse
Thank you. I'm just not sure if its worth replacing at this time because of how back ordered the tablets are. I'm on vacation so I don't have the ability to talk to google right now I just hope the screen doesn't fall apart on me.
mossontree said:
Thank you. I'm just not sure if its worth replacing at this time because of how back ordered the tablets are. I'm on vacation so I don't have the ability to talk to google right now I just hope the screen doesn't fall apart on me.
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Click to collapse
I got 2 defective N7's....returned them. My plan is to wait until the 2nd "batch" with no defects. Maybe in few months, I will try again.
You should probably return and do what I (and many others), are doing. Wait.
My thinking was, I paid $275 for this, and its defective. Did I come looking for a perfect tablet? Yes. Not a defective one. Its really your call, but I can tell you the problem won't get any better.
Cheers
Mine was just noticeable on day one, within days the screen was visibly moving just by handling the tablet.
So there is every chance it will get worse so I would say get it replaced.
By the same token, there is every chance a replacement will have the same problem and just as much chance that you will get a perfect unit that develops a fault later on.
Suppose it's down to what yo are prepared to put up with.
Personally, if it turned out every unit in the world had a problem I would live with it and just try to find a fix but knowing that there ARE perfeclt good units out there makes it harder to live with.
I'm planning on getting a warranty from squaretrade for the tablet. Mine is fine but just in case something develops down the line I like to have peace of mind
Eh. $40 for a $200 device seems a little much.
kinda off topic but
my screen started something very strange today..
it has these little lines about 1/2 inch long running up and down it at random locations. It looks kinda like some type of render tearing. When you twist the tablet from side to side they kinda glow then go away. They look off shades of the colors being produced by those pixels.. I just noticed this thread and thought i would post here instead of starting another Thread.. Hope you do not mind.
Its so faint i cant get a picture of it at all. Sorry about this.. My question is has anyone ever seen anything like this.. It reminds me of the grid if code on matrix but its not that bad . its always at the same position until you power off then they are right back but different / random locations. They are not lined up in any way except it runs same directing. vertically
.
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2nd Nexus returned....refund time.

I'm sorry to say my second Nexus 7 despite initially looking good has now popped the left side of its glass and displayed a stuck green sub-pixel. I'm really disappointed as I think its a fantastic device apart from the poor QC. I may try and buy later if I see on this forum that ASUS have got there act together.
Good luck to all who are trying to get a decent unit.
Poor QC, overinflated expectations for a entry level device, or a newly registered shill poster.
I replaced mine through the play store and its perfect. Maybe I just got lucky.
Sent from my Galaxy Nexus using Tapatalk 2
CrazyPeter said:
Poor QC, overinflated expectations for a entry level device, or a newly registered shill poster.
Click to expand...
Click to collapse
LOL! I dont think expecting the glass to be stuck to the body of the device is an 'inflated expectation'? regardless of price point. Tosser :laugh:
Yeah I'm pretty sure the front is not supposed to fall off
http://www.youtube.com/watch?v=WcU4t6zRAKg
Sent from my Nexus 7 using xda premium
He is right. My first nexus had screen lift. My second had a faulty LCD and my third has screen lift again.
Sent from my Nexus 7 using xda premium
Same here, my second replacement is good, glad i did it instead of putting up with a creaky raised screen
Sent from my Nexus 7 using xda app-developers app
haloimplant said:
Yeah I'm pretty sure the front is not supposed to fall off
http://www.youtube.com/watch?v=WcU4t6zRAKg
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
Some of them are built so the front doesn't fall off at all... just some aren't prepped quite as safe as some of the others
Here is a thought... A crazy one I know but here you go....
Instead of constantly replacing a newly released device because of minor screen lift that does not effect normal use how about taking a chill pill, breathing in and out and relaxing?
Mine has screen lift and it still works great! Me? I will wait a few months and replace it once the flaw is fixed in manufacturing and there has been enough time to filter out all the flawed still in stock versions...
When I picked up my first one and it had screen lift, I was disappointed and angry. When I exchanged for a second one and it had screen lift and a non-functioning touch screen, I was just angry. When I picked up my third one with screen lift I just shrugged. Yesterday I picked up my fourth one with screen lift and a loudly popping speaker and I just laughed :silly:
There must be bad lots or something?
On my first unit I bought at staples and everyone I know local has no issues and no replacements. I have been and will keep looking for issues on them but so far so good.
raqball said:
Here is a thought... A crazy one I know but here you go....
Instead of constantly replacing a newly released device because of minor screen lift that does not effect normal use how about taking a chill pill, breathing in and out and relaxing?
Mine has screen lift and it still works great! Me? I will wait a few months and replace it once the flaw is fixed in manufacturing and there has been enough time to filter out all the flawed still in stock versions...
Click to expand...
Click to collapse
Yeah, what is up with people, expecting a product without defects? That is just weird.
Hopefully those people get filtered out of the gene pool and we can live in a peaceful future were defects are accepted as normal.
Ravynmagi said:
Yeah, what is up with people, expecting a product without defects? That is just weird.
Hopefully those people get filtered out of the gene pool and we can live in a peaceful future were defects are accepted as normal.
Click to expand...
Click to collapse
Learn to read....
I said nothing about a defect being acceptable..
You may now remove foot from mouth...
raqball said:
Here is a thought... A crazy one I know but here you go....
Instead of constantly replacing a newly released device because of minor screen lift that does not effect normal use how about taking a chill pill, breathing in and out and relaxing?
Mine has screen lift and it still works great! Me? I will wait a few months and replace it once the flaw is fixed in manufacturing and there has been enough time to filter out all the flawed still in stock versions...
Click to expand...
Click to collapse
I'll bet that what actually happens is you'll send yours in, and you'll receive a refurb with EXACTLY the same problem. But you're so Zen-like about the whole thing, you'll just smile and go through the process over and over and never lose your cool. I envy your calm.
Of course, you'll have to hope the defect is obvious immediately, because every time you connect a new device to your Google account (and granted, one should put a hard limit on how many defects one accepts before considering the product to be junk) you'll use up a Google Music activation. And we can only deactivate 10 devices in a year. A big deal? Maybe, if you go through freaking defective products like this trying to get one that works decently.
Oh, and that will be another device that shows up in your list in Google Play that you can't delete. You'll remove it from the menu, but it'll be sitting there, taunting you.
Oh, and maybe you open an ebook on the defective that's limited to 3 devices, and then you can't open the book on your new one. And maybe the "remove from device" option isn't there, so you have to go through Google to get things fixed. But hey, relax, right?
If you're happy to sit on a defective device for months with the hope that it'll be better fixed later, knock yourself out. For some of us, the Nexus 7 is a special device, being the only Nexus tablet, and we just want one without defects. This whole preachy routine really does get a bit old.
raqball said:
Here is a thought... A crazy one I know but here you go....
Instead of constantly replacing a newly released device because of minor screen lift that does not effect normal use how about taking a chill pill, breathing in and out and relaxing?
Mine has screen lift and it still works great! Me? I will wait a few months and replace it once the flaw is fixed in manufacturing and there has been enough time to filter out all the flawed still in stock versions...
Click to expand...
Click to collapse
Here is a rational thought.
How about a device should not have a so called minor screen lift issue. That moves around when you touch you the screen. That when you pick up the device and hold it the damn thing feels like it is falling apart and about to simply break.
Only a fool would accept that and keep the device. It doesn't affect normal use? What are you smoking? A touch screen device with a defective screen doesn't effect normal use? So you're going to keep a bad crappy device for a couple of months because hell I don't know why. So everybody else should keep their as well.
These devices currently have a ton of QC issues. Fact. People will report and discuss them. The only trolls are the people that keep saying people reporting issues etc must be trolling.
wynand32 said:
I'll bet that what actually happens is you'll send yours in, and you'll receive a refurb with EXACTLY the same problem. But you're so Zen-like about the whole thing, you'll just smile and go through the process over and over and never lose your cool. I envy your calm.
Of course, you'll have to hope the defect is obvious immediately, because every time you connect a new device to your Google account (and granted, one should put a hard limit on how many defects one accepts before considering the product to be junk) you'll use up a Google Music activation. And we can only deactivate 10 devices in a year. A big deal? Maybe, if you go through freaking defective products like this trying to get one that works decently.
Oh, and that will be another device that shows up in your list in Google Play that you can't delete. You'll remove it from the menu, but it'll be sitting there, taunting you.
Oh, and maybe you open an ebook on the defective that's limited to 3 devices, and then you can't open the book on your new one. And maybe the "remove from device" option isn't there, so you have to go through Google to get things fixed. But hey, relax, right?
If you're happy to sit on a defective device for months with the hope that it'll be better fixed later, knock yourself out. For some of us, the Nexus 7 is a special device, being the only Nexus tablet, and we just want one without defects. This whole preachy routine really does get a bit old.
Click to expand...
Click to collapse
Guess how many devices I have linked to my account? lol
Seven GNex phones and two N7s. I've returned 4 N7s but one of them had a broken touch screen so I couldn't actually set it up and on the other the screen lift was so bad that I didn't bother powering it up. Crazy stuff. I honestly don't know why I keep coming back to the Nexus brand after my recent experiences.
Here's an actual rational though.
Only a fool would fail to read and call someone out for something opposite of what they said.
CHILL OUT, COUNT TO 10 before you make yourself look like an idiot again. He never suggested you accept a flaw, he said that repeatedly doing the same thing and expecting a different result is not the best idea. Obviously you want the device, but instead of complaining about it here, which will do absolutely freaking nothing, why not take a breath and waiting a week? Rapid fire returns sure haven't worked for you yet.
Yawn....
Every device has growing pains the the N7 is no different... Google botched the pre-orders and they have a manufacturing issue to correct...
I will TRY and make this simple...
Let say Google had 10 million produced before they correct the manufacturing process / defect.. Now lets say they sold 5 million... That leaves 5 million defective units still on shelves / in stock...
You can continue to exchange it until the cows come home and guess what? Your replacement is going to come from the defective (read: in stock) pile until the defect is corrected and the originally shipped (read: defective) units have been depleted...
Save yourself the headache, stress, tantrums and wait a few months for the issue to be resolved and the fixed units to become the in stock norm...
If the unit has an issue that prevents it from functioning then that's another matter... Slight screen raise is not one of those... Keep on replacing it and keep getting the same (read: originally manufactured defect) unit in the mail... It's your headache not mine and I'm not the one throwing a tantrum in an online forum..
I will wait a few months and exchange mine once Google has resolved the issue and the in stock tablets are that of the fixed variety...
My .02
Solange82200 said:
Same here, my second replacement is good, glad i did it instead of putting up with a creaky raised screen
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
Same for me. I contemplated not returning it to Office Depot but I ran by there at lunch and swapped for this one which appears good so far.
Sent from my Nexus 7 using xda premium
raqball said:
Learn to read....
I said nothing about a defect being acceptable..
You may now remove foot from mouth...
Click to expand...
Click to collapse
You said you are fine with screen lift. Screen lift is a defect.

Ordered 2, sending both back

Just received my order of two 16GBs yesterday. The first one (for myself) has a black dot between the screen and the glass, right in the middle. I tried to live with it but its very distracting especially on a light background.
Today I unboxed the other one and it won't even turn on. Plugged it to the charger and the LED light kept flashing red.
I'm very disappointed with the QC of the N4. So much for fighting through orders and shipping
ctbear said:
Just received my order of two 16GBs yesterday. The first one (for myself) has a black dot between the screen and the glass, right in the middle. I tried to live with it but its very distracting especially on a light background.
Today I unboxed the other one and it won't even turn on. Plugged it to the charger and the LED light kept flashing red.
I'm very disappointed with the QC of the N4. So much for fighting through orders and shipping
Click to expand...
Click to collapse
Sorry dude. People were so pleased when Google announced the price of this thing. I wish they had just given it a normal price and used the extra money to fix the thermal issues, screen issues, battery, etc. I haven't found any problems with mine yet but given the launch failure and all the issues, this may be my last nexus.
Sent from my Nexus 4 using xda app-developers app
will they charge him restocking fee as mentioned in google play store under refunds?
send me the flashing red one plz
Sent from my Nexus 4 using Tapatalk 2
if you really happy with the phone, give google a call explain the defect they will send
replacement pretty fast like 3 days, they actually have stock just for defect so u wont wait weeks for it.. and the best part is you dont have to ship yours first they ship it
once u get it u can ship yours.. good luck
phositadc said:
Sorry dude. People were so pleased when Google announced the price of this thing. I wish they had just given it a normal price and used the extra money to fix the thermal issues, screen issues, battery, etc. I haven't found any problems with mine yet but given the launch failure and all the issues, this may be my last nexus.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
If they had a higher price I wouldn't of had to upgrade!
Dang it Google!
I will probably do an RMA since the phone is awesome...when it works.
Where can I find the number to call Google?
Lt.Tealc said:
if you really happy with the phone, give google a call explain the defect they will send
replacement pretty fast like 3 days, they actually have stock just for defect so u wont wait weeks for it.. and the best part is you dont have to ship yours first they ship it
once u get it u can ship yours.. good luck
Click to expand...
Click to collapse
There's quite a few of us RMA people still waiting for ours to be shipped. Been a week
So did you get a replacement ?
ceejay83 said:
There's quite a few of us RMA people still waiting for ours to be shipped. Been a week
Click to expand...
Click to collapse
Hmm that's weird. Got mine 3 days after calling called Monday received it Thursday
Sent from my Nexus 4 using xda app-developers app
phositadc said:
Sorry dude. People were so pleased when Google announced the price of this thing. I wish they had just given it a normal price and used the extra money to fix the thermal issues, screen issues, battery, etc. I haven't found any problems with mine yet but given the launch failure and all the issues, this may be my last nexus.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
I don't think price comes into factor with defects. I paid the same price as the OP and my phone has no defects and has been running flawlessly. And I am pretty sure if we all paid double, we still would be seeing the posts with defects, lol.
ogrillion said:
I don't think price comes into factor with defects. I paid the same price as the OP and my phone has no defects and has been running flawlessly. And I am pretty sure if we all paid double, we still would be seeing the posts with defects, lol.
Click to expand...
Click to collapse
Of course the price is connected with quality check, but man, let the truth enlighten you: the number of posts regarding defects would be way smaller; take HTC for example (or iPhone, I AM IN NO WAY AN APPLE FANBOY, I'VE NEVER HAD ANY APPLE THING )
rabbit140 said:
Of course the price is connected with quality check, but man, let the truth enlighten you: the number of posts regarding defects would be way smaller; take HTC for example (or iPhone, I AM IN NO WAY AN APPLE FANBOY, I'VE NEVER HAD ANY APPLE THING )
Click to expand...
Click to collapse
Yeah I agree if they had charged us an extra $150 each I think they could have done at least something to improve the quality and reduce defects. Of course, knowing Google they probably would have just given us the middle finger, kept the extra cash, and sent out defective products anyways.
Sad. But that's now my impression of Google.
Sent from my Nexus 4 using xda app-developers app
phositadc said:
Yeah I agree if they had charged us an extra $150 each I think they could have done at least something to improve the quality and reduce defects. Of course, knowing Google they probably would have just given us the middle finger, kept the extra cash, and sent out defective products anyways.
Sad. But that's now my impression of Google.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Not sure why you think that, but OK.
ogrillion said:
I don't think price comes into factor with defects. I paid the same price as the OP and my phone has no defects and has been running flawlessly. And I am pretty sure if we all paid double, we still would be seeing the posts with defects, lol.
Click to expand...
Click to collapse
Of course quality control affects price. QC can be very labor intensive($$$), from just auditing the boards and components at various levels of production, to scrap (throwing away defective product $$$) or rework (labor intensive $$$) of product with defects. I speak from experience here. No doubt QC suffered in order to offer the Nexus 4 at this price. Of course, it probably didn't suffer as much as it might have from other manufactures, as Google does not have to make money on the device itself as they can rake in the money from the Play store.
I mean, I love that I am able to purchase such a high end device for $299/349, but I think we really have to worry about what this will do to the rest of the Android ecosystem. Amazon has already been putting the hurt on everybody (other than Apple) in the tablet market with their Fire tablets (again, they can make money from the Amazon app store, and other content), and now Google is putting the Squeeze on everybody else with the Nexus 4, the Nexus 7, and the Nexus 10.
Competition is good for everybody, but if only Apple, Amazon and Google can make money due to owning the content stores, then that's a bad omen for the industry IMHO. But I digress.
You know I see everyone blaming Google when Google didn't make the hardware. They only did the software. I saw this coming when then announced LG was the hardware OEM. They have never been known for outstanding hardware.
Batcom2
zelendel said:
You know I see everyone blaming Google when Google didn't make the hardware. They only did the software. I saw this coming when then announced LG was the hardware OEM. They have never been known for outstanding hardware.
Batcom2
Click to expand...
Click to collapse
Google was the supervisor of the whole project. Google selected LG. If you think the phone is perfect, Google deserves most of the credit. If you think it sucks, Google deserves much of the blame.
Sent from my Nexus 4 using xda app-developers app
ctbear said:
Today I unboxed the other one and it won't even turn on. Plugged it to the charger and the LED light kept flashing red.
Click to expand...
Click to collapse
Have you tried charging it on a pc?
Plug it into USB port of computer and leave for half hour.
This happens on a few android devices when fully discharged and pc charging is the only way to do it sometimes.
Sent from my HTC One X using xda app-developers app
I've got an rma out for mine for a similar issue, there's a black squiggly line going across my camera lens...seems like it's probably stuck between my camera lens and the glass. Not a huge deal, but definitely an annoyance to have to send it back, especially after unlocking and rooting it.
Sent from my Nexus 4 using Tapatalk 2
I'm inclined to believe that offering these Nexus devices at such a low price has resulted in quality control going out the window, as well as warranty. The Nexus 4 seems to have a lot of issues and the Nexus 7 has had its fair share as well.
I had a Nexus 7 and the first one I got had a washed out screen and the well known screen lift on the left side so I exchanged it and my second one only had screen lift as well but to a much lesser degree so I kept it. A couple months go by and I go to pick it up off my table, placing my thumb on that left side and the screen cracked from one side to the other, leaving the top portion unresponsive to touch. I called up both ASUS and Google and neither would do anything about it.
That experience and what I'm seeing here about the Nexus 4 has resulted in me losing faith in Nexus devices, which sucks because I loved the Galaxy Nexus and was really looking forward to this year's Nexus phone.
icy_virtuoso6 said:
I'm inclined to believe that offering these Nexus devices at such a low price has resulted in quality control going out the window, as well as warranty. The Nexus 4 seems to have a lot of issues and the Nexus 7 has had its fair share as well.
I had a Nexus 7 and the first one I got had a washed out screen and the well known screen lift on the left side so I exchanged it and my second one only had screen lift as well but to a much lesser degree so I kept it. A couple months go by and I go to pick it up off my table, placing my thumb on that left side and the screen cracked from one side to the other, leaving the top portion unresponsive to touch. I called up both ASUS and Google and neither would do anything about it.
That experience and what I'm seeing here about the Nexus 4 has resulted in me losing faith in Nexus devices, which sucks because I loved the Galaxy Nexus and was really looking forward to this year's Nexus phone.
Click to expand...
Click to collapse
Agree completely. My nexus 7 had screen lift issues but I didn't care enough to RMA. Maybe I should have, though, because it completely died while charging last week, and now I have no choice but to RMA.
Sent from my Nexus 4 using xda app-developers app

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