Just received my order of two 16GBs yesterday. The first one (for myself) has a black dot between the screen and the glass, right in the middle. I tried to live with it but its very distracting especially on a light background.
Today I unboxed the other one and it won't even turn on. Plugged it to the charger and the LED light kept flashing red.
I'm very disappointed with the QC of the N4. So much for fighting through orders and shipping
ctbear said:
Just received my order of two 16GBs yesterday. The first one (for myself) has a black dot between the screen and the glass, right in the middle. I tried to live with it but its very distracting especially on a light background.
Today I unboxed the other one and it won't even turn on. Plugged it to the charger and the LED light kept flashing red.
I'm very disappointed with the QC of the N4. So much for fighting through orders and shipping
Click to expand...
Click to collapse
Sorry dude. People were so pleased when Google announced the price of this thing. I wish they had just given it a normal price and used the extra money to fix the thermal issues, screen issues, battery, etc. I haven't found any problems with mine yet but given the launch failure and all the issues, this may be my last nexus.
Sent from my Nexus 4 using xda app-developers app
will they charge him restocking fee as mentioned in google play store under refunds?
send me the flashing red one plz
Sent from my Nexus 4 using Tapatalk 2
if you really happy with the phone, give google a call explain the defect they will send
replacement pretty fast like 3 days, they actually have stock just for defect so u wont wait weeks for it.. and the best part is you dont have to ship yours first they ship it
once u get it u can ship yours.. good luck
phositadc said:
Sorry dude. People were so pleased when Google announced the price of this thing. I wish they had just given it a normal price and used the extra money to fix the thermal issues, screen issues, battery, etc. I haven't found any problems with mine yet but given the launch failure and all the issues, this may be my last nexus.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
If they had a higher price I wouldn't of had to upgrade!
Dang it Google!
I will probably do an RMA since the phone is awesome...when it works.
Where can I find the number to call Google?
Lt.Tealc said:
if you really happy with the phone, give google a call explain the defect they will send
replacement pretty fast like 3 days, they actually have stock just for defect so u wont wait weeks for it.. and the best part is you dont have to ship yours first they ship it
once u get it u can ship yours.. good luck
Click to expand...
Click to collapse
There's quite a few of us RMA people still waiting for ours to be shipped. Been a week
So did you get a replacement ?
ceejay83 said:
There's quite a few of us RMA people still waiting for ours to be shipped. Been a week
Click to expand...
Click to collapse
Hmm that's weird. Got mine 3 days after calling called Monday received it Thursday
Sent from my Nexus 4 using xda app-developers app
phositadc said:
Sorry dude. People were so pleased when Google announced the price of this thing. I wish they had just given it a normal price and used the extra money to fix the thermal issues, screen issues, battery, etc. I haven't found any problems with mine yet but given the launch failure and all the issues, this may be my last nexus.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
I don't think price comes into factor with defects. I paid the same price as the OP and my phone has no defects and has been running flawlessly. And I am pretty sure if we all paid double, we still would be seeing the posts with defects, lol.
ogrillion said:
I don't think price comes into factor with defects. I paid the same price as the OP and my phone has no defects and has been running flawlessly. And I am pretty sure if we all paid double, we still would be seeing the posts with defects, lol.
Click to expand...
Click to collapse
Of course the price is connected with quality check, but man, let the truth enlighten you: the number of posts regarding defects would be way smaller; take HTC for example (or iPhone, I AM IN NO WAY AN APPLE FANBOY, I'VE NEVER HAD ANY APPLE THING )
rabbit140 said:
Of course the price is connected with quality check, but man, let the truth enlighten you: the number of posts regarding defects would be way smaller; take HTC for example (or iPhone, I AM IN NO WAY AN APPLE FANBOY, I'VE NEVER HAD ANY APPLE THING )
Click to expand...
Click to collapse
Yeah I agree if they had charged us an extra $150 each I think they could have done at least something to improve the quality and reduce defects. Of course, knowing Google they probably would have just given us the middle finger, kept the extra cash, and sent out defective products anyways.
Sad. But that's now my impression of Google.
Sent from my Nexus 4 using xda app-developers app
phositadc said:
Yeah I agree if they had charged us an extra $150 each I think they could have done at least something to improve the quality and reduce defects. Of course, knowing Google they probably would have just given us the middle finger, kept the extra cash, and sent out defective products anyways.
Sad. But that's now my impression of Google.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Not sure why you think that, but OK.
ogrillion said:
I don't think price comes into factor with defects. I paid the same price as the OP and my phone has no defects and has been running flawlessly. And I am pretty sure if we all paid double, we still would be seeing the posts with defects, lol.
Click to expand...
Click to collapse
Of course quality control affects price. QC can be very labor intensive($$$), from just auditing the boards and components at various levels of production, to scrap (throwing away defective product $$$) or rework (labor intensive $$$) of product with defects. I speak from experience here. No doubt QC suffered in order to offer the Nexus 4 at this price. Of course, it probably didn't suffer as much as it might have from other manufactures, as Google does not have to make money on the device itself as they can rake in the money from the Play store.
I mean, I love that I am able to purchase such a high end device for $299/349, but I think we really have to worry about what this will do to the rest of the Android ecosystem. Amazon has already been putting the hurt on everybody (other than Apple) in the tablet market with their Fire tablets (again, they can make money from the Amazon app store, and other content), and now Google is putting the Squeeze on everybody else with the Nexus 4, the Nexus 7, and the Nexus 10.
Competition is good for everybody, but if only Apple, Amazon and Google can make money due to owning the content stores, then that's a bad omen for the industry IMHO. But I digress.
You know I see everyone blaming Google when Google didn't make the hardware. They only did the software. I saw this coming when then announced LG was the hardware OEM. They have never been known for outstanding hardware.
Batcom2
zelendel said:
You know I see everyone blaming Google when Google didn't make the hardware. They only did the software. I saw this coming when then announced LG was the hardware OEM. They have never been known for outstanding hardware.
Batcom2
Click to expand...
Click to collapse
Google was the supervisor of the whole project. Google selected LG. If you think the phone is perfect, Google deserves most of the credit. If you think it sucks, Google deserves much of the blame.
Sent from my Nexus 4 using xda app-developers app
ctbear said:
Today I unboxed the other one and it won't even turn on. Plugged it to the charger and the LED light kept flashing red.
Click to expand...
Click to collapse
Have you tried charging it on a pc?
Plug it into USB port of computer and leave for half hour.
This happens on a few android devices when fully discharged and pc charging is the only way to do it sometimes.
Sent from my HTC One X using xda app-developers app
I've got an rma out for mine for a similar issue, there's a black squiggly line going across my camera lens...seems like it's probably stuck between my camera lens and the glass. Not a huge deal, but definitely an annoyance to have to send it back, especially after unlocking and rooting it.
Sent from my Nexus 4 using Tapatalk 2
I'm inclined to believe that offering these Nexus devices at such a low price has resulted in quality control going out the window, as well as warranty. The Nexus 4 seems to have a lot of issues and the Nexus 7 has had its fair share as well.
I had a Nexus 7 and the first one I got had a washed out screen and the well known screen lift on the left side so I exchanged it and my second one only had screen lift as well but to a much lesser degree so I kept it. A couple months go by and I go to pick it up off my table, placing my thumb on that left side and the screen cracked from one side to the other, leaving the top portion unresponsive to touch. I called up both ASUS and Google and neither would do anything about it.
That experience and what I'm seeing here about the Nexus 4 has resulted in me losing faith in Nexus devices, which sucks because I loved the Galaxy Nexus and was really looking forward to this year's Nexus phone.
icy_virtuoso6 said:
I'm inclined to believe that offering these Nexus devices at such a low price has resulted in quality control going out the window, as well as warranty. The Nexus 4 seems to have a lot of issues and the Nexus 7 has had its fair share as well.
I had a Nexus 7 and the first one I got had a washed out screen and the well known screen lift on the left side so I exchanged it and my second one only had screen lift as well but to a much lesser degree so I kept it. A couple months go by and I go to pick it up off my table, placing my thumb on that left side and the screen cracked from one side to the other, leaving the top portion unresponsive to touch. I called up both ASUS and Google and neither would do anything about it.
That experience and what I'm seeing here about the Nexus 4 has resulted in me losing faith in Nexus devices, which sucks because I loved the Galaxy Nexus and was really looking forward to this year's Nexus phone.
Click to expand...
Click to collapse
Agree completely. My nexus 7 had screen lift issues but I didn't care enough to RMA. Maybe I should have, though, because it completely died while charging last week, and now I have no choice but to RMA.
Sent from my Nexus 4 using xda app-developers app
Related
All this talk about dead pixels,dust, screens coming apart etc. I have not one issue with my Rooted N7 and my First ever tablet .
Sent from my Nexus 7 using xda app-developers app
I've only had mine for 12hrs so far ..... don't want to jinx anything so I'll leave it at that for now I'll get back to you in a week.
Lord_Xovon said:
All this talk about dead pixels,dust, screens coming apart etc. I have not one issue with my Rooted N7 and my First ever tablet .
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
I think most people who get a defective unit complain... while most that don't have no reason to post that they rec'd a great product. I myself have a flawless one as well. Plus 5 of my friends...
I'm about to be on my third and my patience is starting to run thin. May keep the next one regardless and RMA direct with Asus. Scary that I'm actually expecting it to be faulty and hope its broken enough for RMA.
Sent from my Galaxy Nexus using xda premium
I have no issues with either of mine (both are 16g pre order units.)
Sent from my SGH-T959V using xda premium
No issues here.
99% of the noise is either people with WAY out of kilter expectations for a £160 tablet, or are simply Apple shills.
You also have to consider that on forums like this, you will only ever hear from people with problems. Nobody comes here to say things are running fine.
Every device has manufacturing issues for sure, but considering the high numbers of Nexus7 devices shipped, and the rock-bottom pricing, it's actually rather good. Although try telling gutter press reporters like The Register and Engadget this, they will stir up an old crap if it means website hits. Both sites have destroyed their credibility in recent years over desperate fanboy reporting.
Lord_Xovon said:
All this talk about dead pixels,dust, screens coming apart etc. I have not one issue with my Rooted N7 and my First ever tablet .
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
Mine is 100% perfect. The couple of people that I know personally with N7's have no issues either. I'm starting to think there is a lot more fiction than fact in these forums.
No issues at all. Screen is flush. Ran a display test and no dead pixels. All is well
Sent from my SCH-I535 using Tapatalk 2
had the thing less than 24 hrs:
screen good no dead pixels or flicker or construction problems
headphone socket seems ok
speaker volume in the normal range
only quandary is which gel case to buy ...
You sure you have a flawless nexus 7? Please make a video and post it here http://forum.xda-developers.com/showthread.php?t=1789450
Download the multitouch test app, put your tablet on the table and make the axis cross, like in the OP video.
Thank you very much, we really need your feedback to know if we should RMA it. Cheers!
Nope. Mine is flawless.
Another 100% perfect tablet here. This is my first tablet and I have to say that it is unbelievable, especially at this price point. I really think that both the hardware and software on this thing gives us a snapshot into the future of these devices.
I already want to integrate jellybean into some sort of home automation system. With Google Now the possibilities are very cool.
Everything is great except looking on the centre of the left long side the screen is like half a mm lifted but don't mind it and wouldn't have noticed it if I didn't know what to look for
Sent from my Nexus 7 using xda app-developers app
I to have a good unit. Got paranoid, thought I had dead pixel, but it was a speck of dirt.
Sent from my Nexus 7 using xda premium
Got to play with a brand new one for a week, flawless.. I've now seen 3 additional units, they look ok as well.
Don't know of anyone personally who has one with any issues yet. None of these people use forums.
Via my HTC Rezound
After a few hours fine so far, touch wood.
No dead/stuck pixels.
No sign of screen lift, though I gather this may not be immediately evident.
Don't notice any ghosting.
Thought headphone socket was broken till I realised you need to push a bit harder than I'm used to on other devices to get them to click in place.
Only small glitch was while undergoing a lot of switching between different wifi options (testing speeds on home wifi, mobile tether blue tooth tether etc) settings force closed and sound stopped working till after reboot.
Free content is junk like I expected.
After unlocking bootloader used another email seem to have a second offering of credit. Didn't have card registered so it says I'll get credit when I register a card. Will wait till I have used first credit and know more about any repercussions for this.
Sent from my Nexus 7 using Tapatalk 2
I got a good one.Everything works well and I am very pleased with it.
Of course I am older that a lot of you guys and might just not be so picky about things that don't matter to me.:laugh:
jaroslavj said:
You sure you have a flawless nexus 7? Please make a video and post it here http://forum.xda-developers.com/showthread.php?t=1789450
Download the multitouch test app, put your tablet on the table and make the axis cross, like in the OP video.
Thank you very much, we really need your feedback to know if we should RMA it. Cheers!
Click to expand...
Click to collapse
Why should someone seek out a defect they wouldn't ordinarily notice or care about? Yes, you can be a hypochondriac when it comes to electronics too. Realistically we all have "something wrong" with us at any given time, and the same thing can be said about your electronic device.
Each and every device (not just N7s) out there has some kind of "minor defect" (and by that I mean doesn't work precisely as the owner might expect). The point is, owner who aren't obsessed about having a "perfect" device don't run 20 different diagnostic apps to try to hunt down that "defect".
I'm not saying every person who complains about a defect is a hypochondriac, there are definitively a select few real issues out there just like their always have been and always will be with every electronic device. However, there are many many more people who will just never be pleased, like those who have had multiple RMAs.
I have had mine since the 17th, no problems yet.
Sent from my Nexus 7 using XDA Premium App
16 gig pre-order from the PS and I haven't noticed any issues
This is my 3rd N7. I just got it about 8 hours ago from gamestop. I thought when I started my new replacement up I finally got a defective free device!!! Started playing major mayhem and boy did I figure out quick this replacement was the worst. It would read my finger placement but I would either have to hold it there or swipe. Oh and the keyboard was almost impossible to use. Even moving widgets and apps on home screen was a chore due to it out being able to hold on to my placement. I know I'm not the only one having this issue. You guys think an update would fix this or do I have another deffective device?
Sent from my Nexus 7 using Tapatalk 2
Not sure, but if it is defective again, I would return it and buy it somewhere else.
Can you try it out with headphones plugged in or while touching the headphone jack? This might be a grounding issue.
Sent from my Nexus 7 using xda premium
I just returned. I usually hate GameStop but they are bring really cool about the n7. They are exchanging it without question. One time they didn't even turn it on lol! But I got my replacement today and so far so good. Hope nothing is wrong with it *knock on wood*
Sent from my Nexus 7 using Tapatalk 2
Third time will be the charm with me, I think. I'll be hopefully getting my third one early next week while I still have time to compare to my first unit. if the third one has issues, then I'll be putting the N7 on the back burner until people are reporting that these common issues are resolved. It's just taking TOO much time and energy to mess with this whole thing.
Gamestop just replacing them right there on the spot?
I made a video of the issue I'm experiencing along with how it behaves when I have the headphones plugged in. https://www.youtube.com/watch?v=dG3-vjFYh0Q&feature=youtube_gdata_player
Sent from my Nexus 7 using xda premium
Listen...if you have to return a device more than once...JUST STOP! This is God or some other higher power trying to tell you something. QUIT IT!!!
ExploreMN said:
Listen...if you have to return a device more than once...JUST STOP! This is God or some other higher power trying to tell you something. QUIT IT!!!
Click to expand...
Click to collapse
Why?
Sent from my iPad using Tapatalk HD
wynand32 said:
Why?
Sent from my iPad using Tapatalk HD
Click to expand...
Click to collapse
Did I stutter?
Having one of these http://forum.xda-developers.com/showthread.php?t=1793578 is enough.
ExploreMN said:
Did I stutter?
Having one of these http://forum.xda-developers.com/showthread.php?t=1793578 is enough.
Click to expand...
Click to collapse
No, you didn't stutter, but you also didn't make much sense. I'd say a person with the time and inclination has no reason not to try to get a defect-free device. There's every reason to believe that at some point the initial manufacturing issues will be worked out, and defect-free Nexus 7's will become available. That should happen sooner rather than later, and so long as Google is willing to keep sending replacements, there's no reason why someone shouldn't keep trying (do note that I, personally, do not have the time or inclination, so I'm stopping at 3).
So, when I say "why," I'm asking: what's your reasoning? Certainly you don't REALLY mean that "God or some other higher power" is actually trying to say something.
Yes GameStop just returned it no questions asked. The only problem was finding the tablets. Only one GameStop in my city had a replacement. This one is perfect EXCEPT the sound. Its cracky and pops. But the m going to hold onto this one because everything else is flawless. Including the lifted screen. I rarely use the internal speaker anyway. It works fine of I dont pump it up a lot. Anyway yes GameStop was badass for once. They didn't even turn it on lol. I could have gutted the CPU.
Sent from my Nexus 7 using Tapatalk 2
Kinda makes me wonder if Google, Asus, or retailers are just recycling some of the returns to someone else, hoping they will be fine with whatever defects the person returning couldn't live with. Anyone know if there are any rules at the retail level that prevent this from happening?
BostonDan2 said:
Kinda makes me wonder if Google, Asus, or retailers are just recycling some of the returns to someone else, hoping they will be fine with whatever defects the person returning couldn't live with. Anyone know if there are any rules at the retail level that prevent this from happening?
Click to expand...
Click to collapse
Yes, the fact that the replacement orders are for a new products. Selling refurbs as new would break all sorts of laws.
Sent from my Nexus 7 using Tapatalk 2
So pretty much I ordered my nexus 7 right when it was announced, and due to a shipping error Google wanted another 8 weeks to get it to me from release so I canceled my order. Being the impatient idiot that I am I went and bought a new one off eBay. I am aware of the screen separation issue and it seems that it is affecting my unit on the left side of the screen. It annoys me a bit but I'll live. But my question is will the screen separation slowly get worse and spread? I haven't found a very clear answer.
I would say yes. Mine was 100% fine when I got it, 11 days ago and now has lift and creaking. Seems not as responsive. Sounds like bad first batch
mario24601 said:
I would say yes. Mine was 100% fine when I got it, 11 days ago and now has lift and creaking. Seems not as responsive. Sounds like bad first batch
Click to expand...
Click to collapse
Hmm I really hope that isn't the case with mine because I don't think I'll be able to get Google to replace it because I bought it from eBay. I haven't noticed much of change with mine from day one, but it'd be nice to hear responses from a few other people so I know how screwed I am hahahaha
And I bet you paid 2x the price with no warranty so it can't be fixed now
Sent from my Galaxy Nexus using Tapatalk 2
All N7s are under warranty. The hardware has a 1yr warranty. Google will fix it.
Sent from my Galaxy Nexus using xda premium
YoungAceAtlanta said:
And I bet you paid 2x the price with no warranty so it can't be fixed now
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
Actually I paid the same price you would pay with tax, thanks for being constructive douche
player911 said:
All N7s are under warranty. The hardware has a 1yr warranty. Google will fix it.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Thank you. I'm just not sure if its worth replacing at this time because of how back ordered the tablets are. I'm on vacation so I don't have the ability to talk to google right now I just hope the screen doesn't fall apart on me.
mossontree said:
Thank you. I'm just not sure if its worth replacing at this time because of how back ordered the tablets are. I'm on vacation so I don't have the ability to talk to google right now I just hope the screen doesn't fall apart on me.
Click to expand...
Click to collapse
I got 2 defective N7's....returned them. My plan is to wait until the 2nd "batch" with no defects. Maybe in few months, I will try again.
You should probably return and do what I (and many others), are doing. Wait.
My thinking was, I paid $275 for this, and its defective. Did I come looking for a perfect tablet? Yes. Not a defective one. Its really your call, but I can tell you the problem won't get any better.
Cheers
Mine was just noticeable on day one, within days the screen was visibly moving just by handling the tablet.
So there is every chance it will get worse so I would say get it replaced.
By the same token, there is every chance a replacement will have the same problem and just as much chance that you will get a perfect unit that develops a fault later on.
Suppose it's down to what yo are prepared to put up with.
Personally, if it turned out every unit in the world had a problem I would live with it and just try to find a fix but knowing that there ARE perfeclt good units out there makes it harder to live with.
I'm planning on getting a warranty from squaretrade for the tablet. Mine is fine but just in case something develops down the line I like to have peace of mind
Eh. $40 for a $200 device seems a little much.
kinda off topic but
my screen started something very strange today..
it has these little lines about 1/2 inch long running up and down it at random locations. It looks kinda like some type of render tearing. When you twist the tablet from side to side they kinda glow then go away. They look off shades of the colors being produced by those pixels.. I just noticed this thread and thought i would post here instead of starting another Thread.. Hope you do not mind.
Its so faint i cant get a picture of it at all. Sorry about this.. My question is has anyone ever seen anything like this.. It reminds me of the grid if code on matrix but its not that bad . its always at the same position until you power off then they are right back but different / random locations. They are not lined up in any way except it runs same directing. vertically
.
.
I'm sorry to say my second Nexus 7 despite initially looking good has now popped the left side of its glass and displayed a stuck green sub-pixel. I'm really disappointed as I think its a fantastic device apart from the poor QC. I may try and buy later if I see on this forum that ASUS have got there act together.
Good luck to all who are trying to get a decent unit.
Poor QC, overinflated expectations for a entry level device, or a newly registered shill poster.
I replaced mine through the play store and its perfect. Maybe I just got lucky.
Sent from my Galaxy Nexus using Tapatalk 2
CrazyPeter said:
Poor QC, overinflated expectations for a entry level device, or a newly registered shill poster.
Click to expand...
Click to collapse
LOL! I dont think expecting the glass to be stuck to the body of the device is an 'inflated expectation'? regardless of price point. Tosser :laugh:
Yeah I'm pretty sure the front is not supposed to fall off
http://www.youtube.com/watch?v=WcU4t6zRAKg
Sent from my Nexus 7 using xda premium
He is right. My first nexus had screen lift. My second had a faulty LCD and my third has screen lift again.
Sent from my Nexus 7 using xda premium
Same here, my second replacement is good, glad i did it instead of putting up with a creaky raised screen
Sent from my Nexus 7 using xda app-developers app
haloimplant said:
Yeah I'm pretty sure the front is not supposed to fall off
http://www.youtube.com/watch?v=WcU4t6zRAKg
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
Some of them are built so the front doesn't fall off at all... just some aren't prepped quite as safe as some of the others
Here is a thought... A crazy one I know but here you go....
Instead of constantly replacing a newly released device because of minor screen lift that does not effect normal use how about taking a chill pill, breathing in and out and relaxing?
Mine has screen lift and it still works great! Me? I will wait a few months and replace it once the flaw is fixed in manufacturing and there has been enough time to filter out all the flawed still in stock versions...
When I picked up my first one and it had screen lift, I was disappointed and angry. When I exchanged for a second one and it had screen lift and a non-functioning touch screen, I was just angry. When I picked up my third one with screen lift I just shrugged. Yesterday I picked up my fourth one with screen lift and a loudly popping speaker and I just laughed :silly:
There must be bad lots or something?
On my first unit I bought at staples and everyone I know local has no issues and no replacements. I have been and will keep looking for issues on them but so far so good.
raqball said:
Here is a thought... A crazy one I know but here you go....
Instead of constantly replacing a newly released device because of minor screen lift that does not effect normal use how about taking a chill pill, breathing in and out and relaxing?
Mine has screen lift and it still works great! Me? I will wait a few months and replace it once the flaw is fixed in manufacturing and there has been enough time to filter out all the flawed still in stock versions...
Click to expand...
Click to collapse
Yeah, what is up with people, expecting a product without defects? That is just weird.
Hopefully those people get filtered out of the gene pool and we can live in a peaceful future were defects are accepted as normal.
Ravynmagi said:
Yeah, what is up with people, expecting a product without defects? That is just weird.
Hopefully those people get filtered out of the gene pool and we can live in a peaceful future were defects are accepted as normal.
Click to expand...
Click to collapse
Learn to read....
I said nothing about a defect being acceptable..
You may now remove foot from mouth...
raqball said:
Here is a thought... A crazy one I know but here you go....
Instead of constantly replacing a newly released device because of minor screen lift that does not effect normal use how about taking a chill pill, breathing in and out and relaxing?
Mine has screen lift and it still works great! Me? I will wait a few months and replace it once the flaw is fixed in manufacturing and there has been enough time to filter out all the flawed still in stock versions...
Click to expand...
Click to collapse
I'll bet that what actually happens is you'll send yours in, and you'll receive a refurb with EXACTLY the same problem. But you're so Zen-like about the whole thing, you'll just smile and go through the process over and over and never lose your cool. I envy your calm.
Of course, you'll have to hope the defect is obvious immediately, because every time you connect a new device to your Google account (and granted, one should put a hard limit on how many defects one accepts before considering the product to be junk) you'll use up a Google Music activation. And we can only deactivate 10 devices in a year. A big deal? Maybe, if you go through freaking defective products like this trying to get one that works decently.
Oh, and that will be another device that shows up in your list in Google Play that you can't delete. You'll remove it from the menu, but it'll be sitting there, taunting you.
Oh, and maybe you open an ebook on the defective that's limited to 3 devices, and then you can't open the book on your new one. And maybe the "remove from device" option isn't there, so you have to go through Google to get things fixed. But hey, relax, right?
If you're happy to sit on a defective device for months with the hope that it'll be better fixed later, knock yourself out. For some of us, the Nexus 7 is a special device, being the only Nexus tablet, and we just want one without defects. This whole preachy routine really does get a bit old.
raqball said:
Here is a thought... A crazy one I know but here you go....
Instead of constantly replacing a newly released device because of minor screen lift that does not effect normal use how about taking a chill pill, breathing in and out and relaxing?
Mine has screen lift and it still works great! Me? I will wait a few months and replace it once the flaw is fixed in manufacturing and there has been enough time to filter out all the flawed still in stock versions...
Click to expand...
Click to collapse
Here is a rational thought.
How about a device should not have a so called minor screen lift issue. That moves around when you touch you the screen. That when you pick up the device and hold it the damn thing feels like it is falling apart and about to simply break.
Only a fool would accept that and keep the device. It doesn't affect normal use? What are you smoking? A touch screen device with a defective screen doesn't effect normal use? So you're going to keep a bad crappy device for a couple of months because hell I don't know why. So everybody else should keep their as well.
These devices currently have a ton of QC issues. Fact. People will report and discuss them. The only trolls are the people that keep saying people reporting issues etc must be trolling.
wynand32 said:
I'll bet that what actually happens is you'll send yours in, and you'll receive a refurb with EXACTLY the same problem. But you're so Zen-like about the whole thing, you'll just smile and go through the process over and over and never lose your cool. I envy your calm.
Of course, you'll have to hope the defect is obvious immediately, because every time you connect a new device to your Google account (and granted, one should put a hard limit on how many defects one accepts before considering the product to be junk) you'll use up a Google Music activation. And we can only deactivate 10 devices in a year. A big deal? Maybe, if you go through freaking defective products like this trying to get one that works decently.
Oh, and that will be another device that shows up in your list in Google Play that you can't delete. You'll remove it from the menu, but it'll be sitting there, taunting you.
Oh, and maybe you open an ebook on the defective that's limited to 3 devices, and then you can't open the book on your new one. And maybe the "remove from device" option isn't there, so you have to go through Google to get things fixed. But hey, relax, right?
If you're happy to sit on a defective device for months with the hope that it'll be better fixed later, knock yourself out. For some of us, the Nexus 7 is a special device, being the only Nexus tablet, and we just want one without defects. This whole preachy routine really does get a bit old.
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Click to collapse
Guess how many devices I have linked to my account? lol
Seven GNex phones and two N7s. I've returned 4 N7s but one of them had a broken touch screen so I couldn't actually set it up and on the other the screen lift was so bad that I didn't bother powering it up. Crazy stuff. I honestly don't know why I keep coming back to the Nexus brand after my recent experiences.
Here's an actual rational though.
Only a fool would fail to read and call someone out for something opposite of what they said.
CHILL OUT, COUNT TO 10 before you make yourself look like an idiot again. He never suggested you accept a flaw, he said that repeatedly doing the same thing and expecting a different result is not the best idea. Obviously you want the device, but instead of complaining about it here, which will do absolutely freaking nothing, why not take a breath and waiting a week? Rapid fire returns sure haven't worked for you yet.
Yawn....
Every device has growing pains the the N7 is no different... Google botched the pre-orders and they have a manufacturing issue to correct...
I will TRY and make this simple...
Let say Google had 10 million produced before they correct the manufacturing process / defect.. Now lets say they sold 5 million... That leaves 5 million defective units still on shelves / in stock...
You can continue to exchange it until the cows come home and guess what? Your replacement is going to come from the defective (read: in stock) pile until the defect is corrected and the originally shipped (read: defective) units have been depleted...
Save yourself the headache, stress, tantrums and wait a few months for the issue to be resolved and the fixed units to become the in stock norm...
If the unit has an issue that prevents it from functioning then that's another matter... Slight screen raise is not one of those... Keep on replacing it and keep getting the same (read: originally manufactured defect) unit in the mail... It's your headache not mine and I'm not the one throwing a tantrum in an online forum..
I will wait a few months and exchange mine once Google has resolved the issue and the in stock tablets are that of the fixed variety...
My .02
Solange82200 said:
Same here, my second replacement is good, glad i did it instead of putting up with a creaky raised screen
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
Same for me. I contemplated not returning it to Office Depot but I ran by there at lunch and swapped for this one which appears good so far.
Sent from my Nexus 7 using xda premium
raqball said:
Learn to read....
I said nothing about a defect being acceptable..
You may now remove foot from mouth...
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Click to collapse
You said you are fine with screen lift. Screen lift is a defect.
So, I ordered my Nexus 4 like many others did the day they became available again recently and coudn't wait for it to get here. Immediately, out of the box, I was in love with the sleek design of my new handset. The next day, my new phone was the focus of many others attention and I almost felt like a spokesman for the phone, pitching it to everyone who raised a question about it. I was in complete ire.
Unfortunately, 18 hours after having the device and having above a 50% charge, my Nexus 4 powered itself off and became a brick. I panicked immediately and called the phone number given on the site and in the attached documentation. I had to call several times and was disconnected repeatedly. I spokke to attendants a couple times and they told me that if I got disconnected again, they could not call me back. Eventually, an hour later or so, I was able to talk to someone in support who had me try a few things to get the phone into recovery. None of this worked. This is when things went from bad to worse.
I was told that I would be transferred over to product return/replacement and of course was disconnected again. I tried again....and again.
I now made it through to product replacement was told that they would email me out the shipping label to return the phone back and that they would have to charge my account for the replacement in the meantime!!! So, Google basically wants me to fork out TWICE the money, so that I can wait to have them ship out another one and they won't refund my account until they inspect the original.
I'm not sure about how many of you can afford this, but I can't. I had saved for this phone and I had already arranged to sell my old phone. Basically, I'm screwed....So, I at least ask how long it will take to ship the replacement. I'm told 2-3 weeks, even if I'm a replacement!
I spoke to another supervisor to verify this, and that was their policy. I opted for a return over a refund and am sure that I will never purchase anything from Google again.
I would not to if that happened to me, if you stay in the android camp I dont know many companies that give good customer support its a major down fall. I think this is why some people are buying from retail stores so they can just get it replaced.
Its a shame the nexus 4 is the best android phone out right now in terms of design and speed. I can't believe they treated you like that can you complain to some consumer watch dog? Maybe get a free phone out of it lol
Sent from my Nexus 4 using xda premium
They place a hold on your account to make sure you send back the damaged phone. As far as it being 2-3 weeks, I rma'd my phone Thursday night and it already shipped 2 day air.
Sent from my Nexus 4 using xda premium
I had issues with the charger port on my phone last week. I called Google and didn't have any problems talking to someone in replacements.
I called last Saturday, the phone shipped Tuesday and I had the replacement Thursday. They did do an authorization on my credit card to insure I did have the funds available, in case they find the damage to be my fault but the authorization has already disappeared.
Overall it wasn't a bad experience
Sent from my Nexus 4 using xda premium
What else did you do the phone? I find it heard to believe that a phone will magically turn into a brick after 24 hours of use.
PoisonWolf said:
What else did you do the phone? I find it heard to believe that a phone will magically turn into a brick after 24 hours of use.
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Though it is extremely odd, sometimes **** just happens.
Sent from my Nexus 4 using xda premium
I would have them put it on a credit card rather than have a ~$400 hold on my checking account. That's just me though. ;O)
Sent from my Nexus 4 using xda premium
If you used a credit card with the play store then they don't charge you for the replacement, it's only a hold on the funds which just means you have less available credit but no charge. I this this is a good compromise for both the customers and Google.
Your loss
Sent from my Nexus 4 using xda premium
paprkut said:
Your loss
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
I agree, it was my loss. However, I'm no "noob" and am quite familiar with mobile technology. This was simply a case of a defective handset. I wish I had an experience with like some of you other responders have shared, however that was not the case for me. Yes, I will suffer some for not having a Nexus 4, but Google will suffer more with the loss of my business and the amount of times I will share my story.
paprkut said:
Your loss
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
To the op.
Return for refund and save yourself a heap of grief.
The phone is definitely not the best out there.
And some of the kids on this forum leave alot to be desired.
You got a defective unit, it happens sometimes. They're replacing it, what's the problem exactly?
Sent from my Nexus 4 using xda app-developers app
xchasa said:
To the op.
Return for refund and save yourself a heap of grief.
The phone is definitely not the best out there.
And some of the kids on this forum leave alot to be desired.
Click to expand...
Click to collapse
Somebody's bitter.
Sent from my Nexus 4 using xda app-developers app
ispeakmath said:
So, I ordered my Nexus 4 like many others did the day they became available again recently and coudn't wait for it to get here. Immediately, out of the box, I was in love with the sleek design of my new handset. The next day, my new phone was the focus of many others attention and I almost felt like a spokesman for the phone, pitching it to everyone who raised a question about it. I was in complete ire.
Unfortunately, 18 hours after having the device and having above a 50% charge, my Nexus 4 powered itself off and became a brick. I panicked immediately and called the phone number given on the site and in the attached documentation. I had to call several times and was disconnected repeatedly. I spokke to attendants a couple times and they told me that if I got disconnected again, they could not call me back. Eventually, an hour later or so, I was able to talk to someone in support who had me try a few things to get the phone into recovery. None of this worked. This is when things went from bad to worse.
I was told that I would be transferred over to product return/replacement and of course was disconnected again. I tried again....and again.
I now made it through to product replacement was told that they would email me out the shipping label to return the phone back and that they would have to charge my account for the replacement in the meantime!!! So, Google basically wants me to fork out TWICE the money, so that I can wait to have them ship out another one and they won't refund my account until they inspect the original.
I'm not sure about how many of you can afford this, but I can't. I had saved for this phone and I had already arranged to sell my old phone. Basically, I'm screwed....So, I at least ask how long it will take to ship the replacement. I'm told 2-3 weeks, even if I'm a replacement!
I spoke to another supervisor to verify this, and that was their policy. I opted for a return over a refund and am sure that I will never purchase anything from Google again.
Click to expand...
Click to collapse
I had no trouble with RMA and their service. Dont worry they do RMA replacement really quick. They have reserved nexus 4 for warranty purposes.
ispeakmath said:
I agree, it was my loss. However, I'm no "noob" and am quite familiar with mobile technology. This was simply a case of a defective handset. I wish I had an experience with like some of you other responders have shared, however that was not the case for me. Yes, I will suffer some for not having a Nexus 4, but Google will suffer more with the loss of my business and the amount of times I will share my story.
Click to expand...
Click to collapse
Yes Google will suffer more. Love the self-contradicting sentences.
1. You said it's simply a case of defective handset. Who ever judges a company by a case of defective handset? By that standard, you can buy nothing because every company ships defective unit, and that's why we have warranty/replacement policy.
2. If it's simply a case of defective handset, I'm sure all the "other people" whom you are going to tell your story to, will believe in you completely and avoid Google in the future.
3. If you are quite familiar with mobile technology, you'll know all manufacturers have defective unit, and if you are following Nexus 4 news, you KNOW how Google's advance-replacement works (charge your card and refund once received your defective unit), and how bad Nexus 4 back-order is/was.
4. If you are quite familiar with mobile technology, I'm surprised you never registered an account here at XDA. Is Nexus 4 your first smartphone? First Android? If that's the case, don't say you are quite familiar with mobile technology.
Thank you for this informative post. I'm sure we will all mourn Google's loss.
estallings15 said:
Somebody's bitter.
Sent from my Nexus 4 using xda app-developers app
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Click to collapse
Haha. Yeah. It was a big night.
xchasa said:
Haha. Yeah. It was a big night.
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Click to collapse
Don't let life get you down, bro. You don't want to end up like me
I'm really sorry you had a bad experience, OP. I count myself as one of the lucky ones who has had zero problems with their device. I hope it stays this way.
Sent from my Nexus 4 using xda app-developers app
arotalm effect
OP, what all did you do to the device? Was it unlocked/rooted only? Or were you using a custom ROM? I think providing that information would also help the community out, as it would give us a heads up on the potential risk(s) involved with a particular build. Also, I feel sad for your loss, I do not appreciate it when people aren't very supportive of their fellow Android users, I hope things work out well man.
Kind regards,
John
ispeakmath said:
I agree, it was my loss. However, I'm no "noob" and am quite familiar with mobile technology. This was simply a case of a defective handset. I wish I had an experience with like some of you other responders have shared, however that was not the case for me. Yes, I will suffer some for not having a Nexus 4, but Google will suffer more with the loss of my business and the amount of times I will share my story.
Click to expand...
Click to collapse
What a **** move.
So, you purchased a unit and it turned out to be defective. They agreed to let you exchange it, but they needed to take a hold of $400 in your account in the meantime, so you won't do it?
So, instead of just complying, you're going to spread a bogus story that just shows your own ignorance whilst trying to make Google look like a bad business? Despicable. Absolutely despicable.
It is an advanced RMA, it's the best possible way to do an RMA IMO since there is no "turnaround" time however did you ask them if you could send your phone in first and once they receive it you can get a new one sent out? It'll take even longer but that is the way most companies do things...unfortunately.
PoisonWolf said:
What else did you do the phone? I find it heard to believe that a phone will magically turn into a brick after 24 hours of use.
Click to expand...
Click to collapse
Hardware can fail and it is more likely for it to happen in the first 24hrs than it is a year down the road, it sucks but this is far more believable to me than the "spontaneous back shattering" that some on this site are claiming.