I'm sorry to say my second Nexus 7 despite initially looking good has now popped the left side of its glass and displayed a stuck green sub-pixel. I'm really disappointed as I think its a fantastic device apart from the poor QC. I may try and buy later if I see on this forum that ASUS have got there act together.
Good luck to all who are trying to get a decent unit.
Poor QC, overinflated expectations for a entry level device, or a newly registered shill poster.
I replaced mine through the play store and its perfect. Maybe I just got lucky.
Sent from my Galaxy Nexus using Tapatalk 2
CrazyPeter said:
Poor QC, overinflated expectations for a entry level device, or a newly registered shill poster.
Click to expand...
Click to collapse
LOL! I dont think expecting the glass to be stuck to the body of the device is an 'inflated expectation'? regardless of price point. Tosser :laugh:
Yeah I'm pretty sure the front is not supposed to fall off
http://www.youtube.com/watch?v=WcU4t6zRAKg
Sent from my Nexus 7 using xda premium
He is right. My first nexus had screen lift. My second had a faulty LCD and my third has screen lift again.
Sent from my Nexus 7 using xda premium
Same here, my second replacement is good, glad i did it instead of putting up with a creaky raised screen
Sent from my Nexus 7 using xda app-developers app
haloimplant said:
Yeah I'm pretty sure the front is not supposed to fall off
http://www.youtube.com/watch?v=WcU4t6zRAKg
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
Some of them are built so the front doesn't fall off at all... just some aren't prepped quite as safe as some of the others
Here is a thought... A crazy one I know but here you go....
Instead of constantly replacing a newly released device because of minor screen lift that does not effect normal use how about taking a chill pill, breathing in and out and relaxing?
Mine has screen lift and it still works great! Me? I will wait a few months and replace it once the flaw is fixed in manufacturing and there has been enough time to filter out all the flawed still in stock versions...
When I picked up my first one and it had screen lift, I was disappointed and angry. When I exchanged for a second one and it had screen lift and a non-functioning touch screen, I was just angry. When I picked up my third one with screen lift I just shrugged. Yesterday I picked up my fourth one with screen lift and a loudly popping speaker and I just laughed :silly:
There must be bad lots or something?
On my first unit I bought at staples and everyone I know local has no issues and no replacements. I have been and will keep looking for issues on them but so far so good.
raqball said:
Here is a thought... A crazy one I know but here you go....
Instead of constantly replacing a newly released device because of minor screen lift that does not effect normal use how about taking a chill pill, breathing in and out and relaxing?
Mine has screen lift and it still works great! Me? I will wait a few months and replace it once the flaw is fixed in manufacturing and there has been enough time to filter out all the flawed still in stock versions...
Click to expand...
Click to collapse
Yeah, what is up with people, expecting a product without defects? That is just weird.
Hopefully those people get filtered out of the gene pool and we can live in a peaceful future were defects are accepted as normal.
Ravynmagi said:
Yeah, what is up with people, expecting a product without defects? That is just weird.
Hopefully those people get filtered out of the gene pool and we can live in a peaceful future were defects are accepted as normal.
Click to expand...
Click to collapse
Learn to read....
I said nothing about a defect being acceptable..
You may now remove foot from mouth...
raqball said:
Here is a thought... A crazy one I know but here you go....
Instead of constantly replacing a newly released device because of minor screen lift that does not effect normal use how about taking a chill pill, breathing in and out and relaxing?
Mine has screen lift and it still works great! Me? I will wait a few months and replace it once the flaw is fixed in manufacturing and there has been enough time to filter out all the flawed still in stock versions...
Click to expand...
Click to collapse
I'll bet that what actually happens is you'll send yours in, and you'll receive a refurb with EXACTLY the same problem. But you're so Zen-like about the whole thing, you'll just smile and go through the process over and over and never lose your cool. I envy your calm.
Of course, you'll have to hope the defect is obvious immediately, because every time you connect a new device to your Google account (and granted, one should put a hard limit on how many defects one accepts before considering the product to be junk) you'll use up a Google Music activation. And we can only deactivate 10 devices in a year. A big deal? Maybe, if you go through freaking defective products like this trying to get one that works decently.
Oh, and that will be another device that shows up in your list in Google Play that you can't delete. You'll remove it from the menu, but it'll be sitting there, taunting you.
Oh, and maybe you open an ebook on the defective that's limited to 3 devices, and then you can't open the book on your new one. And maybe the "remove from device" option isn't there, so you have to go through Google to get things fixed. But hey, relax, right?
If you're happy to sit on a defective device for months with the hope that it'll be better fixed later, knock yourself out. For some of us, the Nexus 7 is a special device, being the only Nexus tablet, and we just want one without defects. This whole preachy routine really does get a bit old.
raqball said:
Here is a thought... A crazy one I know but here you go....
Instead of constantly replacing a newly released device because of minor screen lift that does not effect normal use how about taking a chill pill, breathing in and out and relaxing?
Mine has screen lift and it still works great! Me? I will wait a few months and replace it once the flaw is fixed in manufacturing and there has been enough time to filter out all the flawed still in stock versions...
Click to expand...
Click to collapse
Here is a rational thought.
How about a device should not have a so called minor screen lift issue. That moves around when you touch you the screen. That when you pick up the device and hold it the damn thing feels like it is falling apart and about to simply break.
Only a fool would accept that and keep the device. It doesn't affect normal use? What are you smoking? A touch screen device with a defective screen doesn't effect normal use? So you're going to keep a bad crappy device for a couple of months because hell I don't know why. So everybody else should keep their as well.
These devices currently have a ton of QC issues. Fact. People will report and discuss them. The only trolls are the people that keep saying people reporting issues etc must be trolling.
wynand32 said:
I'll bet that what actually happens is you'll send yours in, and you'll receive a refurb with EXACTLY the same problem. But you're so Zen-like about the whole thing, you'll just smile and go through the process over and over and never lose your cool. I envy your calm.
Of course, you'll have to hope the defect is obvious immediately, because every time you connect a new device to your Google account (and granted, one should put a hard limit on how many defects one accepts before considering the product to be junk) you'll use up a Google Music activation. And we can only deactivate 10 devices in a year. A big deal? Maybe, if you go through freaking defective products like this trying to get one that works decently.
Oh, and that will be another device that shows up in your list in Google Play that you can't delete. You'll remove it from the menu, but it'll be sitting there, taunting you.
Oh, and maybe you open an ebook on the defective that's limited to 3 devices, and then you can't open the book on your new one. And maybe the "remove from device" option isn't there, so you have to go through Google to get things fixed. But hey, relax, right?
If you're happy to sit on a defective device for months with the hope that it'll be better fixed later, knock yourself out. For some of us, the Nexus 7 is a special device, being the only Nexus tablet, and we just want one without defects. This whole preachy routine really does get a bit old.
Click to expand...
Click to collapse
Guess how many devices I have linked to my account? lol
Seven GNex phones and two N7s. I've returned 4 N7s but one of them had a broken touch screen so I couldn't actually set it up and on the other the screen lift was so bad that I didn't bother powering it up. Crazy stuff. I honestly don't know why I keep coming back to the Nexus brand after my recent experiences.
Here's an actual rational though.
Only a fool would fail to read and call someone out for something opposite of what they said.
CHILL OUT, COUNT TO 10 before you make yourself look like an idiot again. He never suggested you accept a flaw, he said that repeatedly doing the same thing and expecting a different result is not the best idea. Obviously you want the device, but instead of complaining about it here, which will do absolutely freaking nothing, why not take a breath and waiting a week? Rapid fire returns sure haven't worked for you yet.
Yawn....
Every device has growing pains the the N7 is no different... Google botched the pre-orders and they have a manufacturing issue to correct...
I will TRY and make this simple...
Let say Google had 10 million produced before they correct the manufacturing process / defect.. Now lets say they sold 5 million... That leaves 5 million defective units still on shelves / in stock...
You can continue to exchange it until the cows come home and guess what? Your replacement is going to come from the defective (read: in stock) pile until the defect is corrected and the originally shipped (read: defective) units have been depleted...
Save yourself the headache, stress, tantrums and wait a few months for the issue to be resolved and the fixed units to become the in stock norm...
If the unit has an issue that prevents it from functioning then that's another matter... Slight screen raise is not one of those... Keep on replacing it and keep getting the same (read: originally manufactured defect) unit in the mail... It's your headache not mine and I'm not the one throwing a tantrum in an online forum..
I will wait a few months and exchange mine once Google has resolved the issue and the in stock tablets are that of the fixed variety...
My .02
Solange82200 said:
Same here, my second replacement is good, glad i did it instead of putting up with a creaky raised screen
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
Same for me. I contemplated not returning it to Office Depot but I ran by there at lunch and swapped for this one which appears good so far.
Sent from my Nexus 7 using xda premium
raqball said:
Learn to read....
I said nothing about a defect being acceptable..
You may now remove foot from mouth...
Click to expand...
Click to collapse
You said you are fine with screen lift. Screen lift is a defect.
Related
Got a call from Gamestop today to come pick up my Nexus 7, originally I was schedule to receive it on the third wave around Aug 8th.
I let the dude know I didn't want to pick it up due to all the problems I'd been reading about and was wanting to wait it out for the second & third waves.
My question is this: Are these second and third waves going to be any different from a manufacturing standpoint? Or can we expect to endure the same problems most first wave users are being plagued with? Google's aware of all these problems, but are they doing anything different to amend them? I'm reeeeally not trying to risk picking up a defective device and have to go through the whole defective unit return.
I am extremely interested in any professional opinions on this too (quotes from employees?)
Mine is currently reserved at gamestop, waiting for that call/text.
One more thing... I was told by the Gamestop employees that any defective exchanges would be done from the stock in-store (wouldn't this just be more of the same wave of defective tablets?) and can only be done within 30 days and after that you will have to go through the manufacturer.... Would this be Asus or Google? And are we better off purchasing through the Google Play store themselves? In the unfortunate case of the unit going bad after the 30 day grace period is up from Gamestop.
From the conversation I had with the representative when I was doing warranty exchange on mine, anything after the initial wave of devices should not have the screen creek issue. They are making sure all the screens are secured properly now. The other reason I was returning mine was because of the terrible screen flicker, he did not touch on that and said, "he has only heard about a few cases of the screen flicker."
So it looks like the screen creek should be fixed for sure but I am not sure about the other issues.
roush611 said:
From the conversation I had with the representative when I was doing warranty exchange on mine, anything after the initial wave of devices should not have the screen creek issue. They are making sure all the screens are secured properly now. The other reason I was returning mine was because of the terrible screen flicker, he did not touch on that and said, "he has only heard about a few cases of the screen flicker."
So it looks like the screen creek should be fixed for sure but I am not sure about the other issues.
Click to expand...
Click to collapse
Yeah, the guy at my Gamestop was completely clueless to any of these device problems. I'm pretty worried about dead pixels, even if they're not showing up right away, but down the road. I'm seriously considering getting back my deposit and waiting for Google to address these issues and let us know they've been fixed. Because at this point, I feel that it's almost like playing russian roulette with these early units. :/
hullbay said:
Yeah, the guy at my Gamestop was completely clueless to any of these device problems. I'm pretty worried about dead pixels, even if they're not showing up right away, but down the road. I'm seriously considering getting back my deposit and waiting for Google to address these issues and let us know they've been fixed. Because at this point, I feel that it's almost like playing russian roulette with these early units. :/
Click to expand...
Click to collapse
Just go get the damn thing, if there's a problem then take it back or call Google, it's got a one year warranty for that stuff. Everyone still waiting on theirs from Google, and you won't go pick yours up now wtf, I got mine from GameStop a week and a half ago and it's fine. Stop being a vagina and go get it and have fun with it.
Sent from my Galaxy Nexus
First, you must keep in mind that more people are going to a forum to complain than compliment. That's just human nature.
I believe the screen flicker has more to do with your wifi connection than the device.
I pre ordered mine through Google so I guess that would make it first wave and it's a near perfect as a tablet can be.
The most popular issue is screen lifting on the left portrait side. Other complaints are nowhere near as common.
After I returned my 16 with screen separation to Sam's, I called Google CS twice this weekend to find out what's being done about this, in order to make a better informed decision about buying another one. Both reps I spoke with were aware of the issue but said that it was very rare, a bad batch.
Although I knew that they were understating the frequency of this problem, I did decide to order the 8. My experience with the first one was overwhelmingly positive, and I missed having it. Mostly it was the rationalization that if I order from the Play store I can exchange it as many times as I need to.
If I was aware of the information that would be posted Monday, I probably would have waited.
In case you missed it, someone disassembled theirs with a heat gun and gave us the current working theory for why this is happening.
http://forum.xda-developers.com/showpost.php?p=29194958&postcount=372
http://forum.xda-developers.com/showpost.php?p=29202762&postcount=391
You really should read his analysis, but I'll summarize. There is a ledge around the inside of the frame. It is covered with double-sided tape. The display rests on this ledge and relies on its adhesion to stay seated. The ledges for the top and bottom sides of the device are the widest (12 and 16 mm), and the right ledge is 6.5 millimeters.
The left ledge is the only side that isn't a constant width. The top and bottom portions of the left ledge are 3 mm, but there is a middle portion that is even narrower to make room for the touchscreen input cable. It's only 1.5 mm wide.
Since this is the common point of separation, it seems likely that the adhesive on the left ledge is not strong enough to fasten the display to such a narrow contact area.
Full credit to Simon Haddow (nexus7dude) for this information and these images.
If he's right, the cause of left side screen lifting is present in all units. The obvious possible solutions are to either redesign the frame, which would be disastrous, or to increase the strength of the adhesive being used on this ledge.
Some people are being told by CS that it was a gluing problem. If that's true, new units should have a stronger bond, at least along the left ledge.
My order will be delivered tomorrow. I'm not optimistic that they've already made these changes to outgoing units.
But at the same time, as long as Google honors its role in Play store warranties, I expect to be happy with this purchase.
pxlitup said:
The most common issue is screen lifting on the left portrait side. Other complaints are nowhere near as common.
After I returned my 16 with screen separation to Sam's, I called Google CS twice this weekend to find out what's being done about this, in order to make a better informed decision about buying another one. Both reps I spoke with were aware of the issue but said that it was very rare, a bad batch.
Although I knew that they were misrepresenting the frequency of this problem, I did decide to order the 8. My experience with the first unit was overwhelmingly positive, and I missed it. Mostly it was the rationalization that I can exchange it as many times as I need to.
If I was aware of the information that would be posted Monday, I probably would have waited.
In case you missed it, someone disassembled theirs with a heat gun and gave us the current working theory for why this is happening.
http://forum.xda-developers.com/showpost.php?p=29194958&postcount=372
http://forum.xda-developers.com/showpost.php?p=29202762&postcount=391
You really should read his analysis, but I'll summarize. There is a ledge around the inside of the frame. It is covered with double-sided tape. The display rests on this ledge and relies on its adhesion to stay seated. The ledges for the top and bottom sides of the device are the widest (12 and 16 mm), and the right ledge is 6.5 millimeters.
The left ledge is the only side that isn't a constant width. The top and bottom portions of the left ledge are 3 mm, but there is a middle portion that is even narrower to make room for the touchscreen input cable. It's only 1.5 mm wide.
Since this is the most common point of separation, it seems likely that the adhesive on the left ledge is not strong enough to fasten the display to such a narrow contact area.
Full credit to Simon Haddow (nexus7dude) for this information and these images.
If he's right, the cause of left side screen lifting is present in all units. The obvious possible solutions are to either redesign the frame, which would be disastrous, or to increase the strength of the adhesive being used on this ledge. Some people are being told by CS that it's a gluing problem. If that's true, they should be correcting units by using a stronger bond, at least along the left ledge.
My order will be delivered tomorrow. I'm not optimistic.
But at the same time, as long as Google honors its role in Play store warranties, I expect to be happy with this purchase.
Click to expand...
Click to collapse
Good info. Ill be keeping an eye on mines down the road. If it eventually lifts in the area shown, then ill just send it in to get stronger bond applied. I ordered through playstore and haven't noticed anything. But that's what warranties are for. This is something that will easily be covered of it does happen. I can see why some units are having this happen. Based on your summary and the pics.
sway40 said:
Just go get the damn thing, if there's a problem then take it back or call Google, it's got a one year warranty for that stuff. Everyone still waiting on theirs from Google, and you won't go pick yours up now wtf, I got mine from GameStop a week and a half ago and it's fine. Stop being a vagina and go get it and have fun with it.
Sent from my Galaxy Nexus
Click to expand...
Click to collapse
Agree 100%. People complain about the problems. They don't complain about fine units. I'm sure many many more people have good units than bad ones. And if you happen to get unlucky... return it! Some people....
Just talked to a Google rep. We have a 15 day "grace period" where we can get facilitated exchanges through Google. After that we hhave to deal with Asus.
Sent from my Nexus 7 using Tapatalk 2
ikn0wagh0st said:
Just talked to a Google rep. We have a 15 day "grace period" where we can get facilitated exchanges through Google. After that we hhave to deal with Asus.
Click to expand...
Click to collapse
Haven't they been telling people that warranties for Play store purchases will be handled by Google for the first year?
I hope you're trolling.
EDIT: http://forum.xda-developers.com/showthread.php?t=1773057
There's an entire thread about it.
pxlitup said:
Haven't they been telling people that warranties for Play store purchases will be handled by Google for the first year?
I hope you're trolling.
Click to expand...
Click to collapse
Believe me, I wish I was trolling. I'm sure every rep is saying something different. Try calling, the wait time is under a minute.
Sent from my Nexus 7 using Tapatalk 2
Ya I've returned 3 here in canada (2 staples, 1 best buy) all had glass separation issue
im terrified to go buy another one, but i dont know how long to wait, not sure if 2nd batches have been shipped to canada, if they have been fixed even; no idea, im just gonna wait as long as i possibly can
I just picked up my N7 at FutureShop this morning and everything seems to be fine.. been watching the transformer movie to kill the batttery and nothing blew or anything..
Of course I do too have the same problem with the screen being slightly lifted.
ikn0wagh0st said:
Believe me, I wish I was trolling. I'm sure every rep is saying something different. Try calling, the wait time is under a minute.
Click to expand...
Click to collapse
Just got off the phone. He reassured me that this was absolutely not the case and that Play store orders will be handled by Google for 12-month warranty claims.
I asked him if there was any documentation of this, and he said that he would send me something.
E-mail from Google said:
The Nexus 7 is manufactured by ASUSTeK Computer Inc. Please contact Google
customer support for service on the ASUS limited 12 month warranty for the
Nexus 7 if purchased from Google Play, and refer to the warranty card in
the Nexus 7 packaging or visit www.asus.com for details on the ASUS
limited warranty.
If your Nexus 7 wasn't purchased from Google Play, please contact ASUS
directly for warranty service by using one of the contact options at
www.asus.com
Click to expand...
Click to collapse
I haven't found the warranty on ASUS website yet, but I did find the Nexus 7 warranty on a Google support page. It looks disturbingly like an edited version of the above.
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2662734
Google Play said:
The Nexus 7 is manufactured by ASUSTeK Computer Inc. ASUS provides a limited 12 month warranty for the Nexus 7. Please refer to the warranty card in the Nexus 7 packaging or ASUS for details on the ASUS limited warranty.
Click to expand...
Click to collapse
SS2006 said:
Ya I've returned 3 here in canada (2 staples, 1 best buy) all had glass separation issue
im terrified to go buy another one, but i dont know how long to wait, not sure if 2nd batches have been shipped to canada, if they have been fixed even; no idea, im just gonna wait as long as i possibly can
Click to expand...
Click to collapse
Exactly my point in all this.
Sighx said:
I just picked up my N7 at FutureShop this morning and everything seems to be fine.. been watching the transformer movie to kill the batttery and nothing blew or anything..
Of course I do too have the same problem with the screen being slightly lifted.
Click to expand...
Click to collapse
How is everything fine, yet your screen is being lifted? Lol. That's unacceptable.
--
Big key words are "if purchased from Google Play". So for everwhere else selling it, Asus handles the warranties after the 30 day "grace period" ie: Gamestop? Which is what I was originally told by the employee. Wonder how well they are with this whole scenario. Might just grab my deposit back and hold out a month or so and re-order from the Play Store when they've had a chance to work out these kinks. If anything, I feel like re-sellers won't be getting these newly fixed units as quick as well as the guarantee of the 12 month warranty from Google themselves, rather than try to deal with ASUS.
SS2006 said:
Ya I've returned 3 here in canada (2 staples, 1 best buy) all had glass separation issue
im terrified to go buy another one, but i dont know how long to wait, not sure if 2nd batches have been shipped to canada, if they have been fixed even; no idea, im just gonna wait as long as i possibly can
Click to expand...
Click to collapse
Same here,
I've bought 2, 1 from staples and 1 from Future Shop. Mainly it is the screen flicker problem. If ONLY google would smarten up and RELEASE A ****ING STATEMENT and let us KNOW if some of these issues could or will be fixed in a future patch!
qwerty123321 said:
Same here,
I've bought 2, 1 from staples and 1 from Future Shop. Mainly it is the screen flicker problem. If ONLY google would smarten up and RELEASE A ****ING STATEMENT and let us KNOW if some of these issues could or will be fixed in a future patch!
Click to expand...
Click to collapse
+1 Exactly.
hullbay said:
Yeah, the guy at my Gamestop was completely clueless to any of these device problems. I'm pretty worried about dead pixels, even if they're not showing up right away, but down the road. I'm seriously considering getting back my deposit and waiting for Google to address these issues and let us know they've been fixed. Because at this point, I feel that it's almost like playing russian roulette with these early units. :/
Click to expand...
Click to collapse
Wtf is wrong with you? So a couple of people come to a forum to cry about a device issue, while others stay off the forums and love the device, and that makes you want to not buy the N7? Toughen up buttercup.
Sent from my Nexus 7 using xda app-developers app
So pretty much I ordered my nexus 7 right when it was announced, and due to a shipping error Google wanted another 8 weeks to get it to me from release so I canceled my order. Being the impatient idiot that I am I went and bought a new one off eBay. I am aware of the screen separation issue and it seems that it is affecting my unit on the left side of the screen. It annoys me a bit but I'll live. But my question is will the screen separation slowly get worse and spread? I haven't found a very clear answer.
I would say yes. Mine was 100% fine when I got it, 11 days ago and now has lift and creaking. Seems not as responsive. Sounds like bad first batch
mario24601 said:
I would say yes. Mine was 100% fine when I got it, 11 days ago and now has lift and creaking. Seems not as responsive. Sounds like bad first batch
Click to expand...
Click to collapse
Hmm I really hope that isn't the case with mine because I don't think I'll be able to get Google to replace it because I bought it from eBay. I haven't noticed much of change with mine from day one, but it'd be nice to hear responses from a few other people so I know how screwed I am hahahaha
And I bet you paid 2x the price with no warranty so it can't be fixed now
Sent from my Galaxy Nexus using Tapatalk 2
All N7s are under warranty. The hardware has a 1yr warranty. Google will fix it.
Sent from my Galaxy Nexus using xda premium
YoungAceAtlanta said:
And I bet you paid 2x the price with no warranty so it can't be fixed now
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
Actually I paid the same price you would pay with tax, thanks for being constructive douche
player911 said:
All N7s are under warranty. The hardware has a 1yr warranty. Google will fix it.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Thank you. I'm just not sure if its worth replacing at this time because of how back ordered the tablets are. I'm on vacation so I don't have the ability to talk to google right now I just hope the screen doesn't fall apart on me.
mossontree said:
Thank you. I'm just not sure if its worth replacing at this time because of how back ordered the tablets are. I'm on vacation so I don't have the ability to talk to google right now I just hope the screen doesn't fall apart on me.
Click to expand...
Click to collapse
I got 2 defective N7's....returned them. My plan is to wait until the 2nd "batch" with no defects. Maybe in few months, I will try again.
You should probably return and do what I (and many others), are doing. Wait.
My thinking was, I paid $275 for this, and its defective. Did I come looking for a perfect tablet? Yes. Not a defective one. Its really your call, but I can tell you the problem won't get any better.
Cheers
Mine was just noticeable on day one, within days the screen was visibly moving just by handling the tablet.
So there is every chance it will get worse so I would say get it replaced.
By the same token, there is every chance a replacement will have the same problem and just as much chance that you will get a perfect unit that develops a fault later on.
Suppose it's down to what yo are prepared to put up with.
Personally, if it turned out every unit in the world had a problem I would live with it and just try to find a fix but knowing that there ARE perfeclt good units out there makes it harder to live with.
I'm planning on getting a warranty from squaretrade for the tablet. Mine is fine but just in case something develops down the line I like to have peace of mind
Eh. $40 for a $200 device seems a little much.
kinda off topic but
my screen started something very strange today..
it has these little lines about 1/2 inch long running up and down it at random locations. It looks kinda like some type of render tearing. When you twist the tablet from side to side they kinda glow then go away. They look off shades of the colors being produced by those pixels.. I just noticed this thread and thought i would post here instead of starting another Thread.. Hope you do not mind.
Its so faint i cant get a picture of it at all. Sorry about this.. My question is has anyone ever seen anything like this.. It reminds me of the grid if code on matrix but its not that bad . its always at the same position until you power off then they are right back but different / random locations. They are not lined up in any way except it runs same directing. vertically
.
.
Hi, guys. This is my first post here. I want to tell you my not-an-experience with the Nexus7.
I'm from Chile. That means, the only way I can get a Nexus 7 is by importing it. I've been saving up money for months for it, but now that I finally got it all, I started browsing XDA and Android Central forums.
What I can tell, is that if I buy one, there's a very, very high chance I get a faulty device. I've read people saying they're on their third or fourth device, and still faulty! I won't even be able to return it
I'm just thinking out loud, and was hoping to get some input from a community of N7 owners. Maybe some of you are or were on my same situation.
The people posting about issues on the forums are a very small percentage of sales. For example, if 100 people complain of product issues, but 1 million people have flawless devices who didn't report their flawless experience, it would be safe to say you have a slim chance of getting a defective device.
Thing is though, there is no way of telling exactly how many Nexus 7's were sold total or how many people received flawless devices.
Mine was brought from Australia (so no usable warranty) and was from the first batch but I still don't experience any issues with it.
espionage724 said:
The people posting about issues on the forums are a very small percentage of sales. For example, if 100 people complain of product issues, but 1 million people have flawless devices who didn't report their flawless experience, it would be safe to say you have a slim chance of getting a defective device.
Thing is though, there is no way of telling exactly how many Nexus 7's were sold total or how many people received flawless devices.
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Click to collapse
Yeah, you're right. There are probably less faulty products going around than what I think, but it's also true that there are more faulty devices going around tnat they should!
Anyway, i'm looking into buying the 32Gb without 3g model. Those are new, so manufacture problems should be addressed by now, right?
Honestly what you're seeing is people with tech OCD who are obsessed with getting an absolutely pristine perfect nexus.
I have to admit, I was one of those people at one point. I obsessed about left-side screen lift and extremely minor backlight bleed. I returned many devices and spent a lot of time without my tablet because of it. What I've come to realize is that the way ASUS designs the tablet is that very minor raising of the left-side of the screen is inevitable and there's no such thing (in my opinion) as a Nexus where this doesn't exist, it's pretty much part of the design of the nexus. I think that early models had a much more significant problem in this regard. Every single C90 Nexus that I've ever seen/touched the left side was slightly raised, if only a little tiny tiny bit, compared to the right.
Does this change how you use the tablet day to day, or anything like that? No. The only time it comes into play is when you focus solely on trying to identify screen lift. It's not something I would really worry about. Seriously, I went through like 5 16GB's and 3 32GB's before I came to this conclusion. I've had a much better experience after I've simply stopped obsessing about screen lift or any small little problem that I find and just use the tablet. The 32gb I ended up keeping has the screen lift.. but as I said I've never SEEN a C90 model that doesn't, I think this is due to lack of screws on the left hand side, to prevent cases of SERIOUS screen lift. It also has very very minor backlight bleeding at the top of the screen on full brightness, and (something that seems common to ALL 32gbs) you get pretty noticeable ripple of the LCD on the left side when slight-medium pressure is applied. Couple weeks ago this would have warranted a return... but to be honest I don't notice ANY of these in regular use. The only time it's an issue is when I'm actively looking for them!
Copitox said:
Hi, guys. This is my first post here. I want to tell you my not-an-experience with the Nexus7.
I'm from Chile. That means, the only way I can get a Nexus 7 is by importing it. I've been saving up money for months for it, but now that I finally got it all, I started browsing XDA and Android Central forums.
What I can tell, is that if I buy one, there's a very, very high chance I get a faulty device. I've read people saying they're on their third or fourth device, and still faulty! I won't even be able to return it
I'm just thinking out loud, and was hoping to get some input from a community of N7 owners. Maybe some of you are or were on my same situation.
Click to expand...
Click to collapse
Don't buy to much into the whine tendency that seems to be going around on the net about these. I've bought 2 and they were both good. Both from walmart. I'm not saying the rumors are false I'm just saying that I don't think the "failure" rate is worth worrying about more than anything else you may buy at the store.
Small squishy screen lift that you have to hunt for to find does not make your device faulty. Mine has pretty moderate screen lift and I hardly notice it, does not hamper my enjoyment of the device at all.
From everything we know, the 32GB model is exactly the same electronics except a different (bigger) memory chip.
That is true all the way back to the 8GB models - just different memory, allowing for minor engineering changes like in C70, C80, and C90 models.
The White 8GB models handed out at the show did have some minor differences in things like Bluetooth.
If there's no warranty don't buy the N7.
I'm on my 3rd device and I still have to warranty it again. All had different critical issues, such as a row of dead pixels or the speaker not working.
Save a bit more money and buy a device you can warranty easily in your own country.
From your post it sounds like you should not risk the money you had to save up.
WarbyParker said:
If there's no warranty don't buy the N7.
I'm on my 3rd device and I still have to warranty it again. All had different critical issues, such as a row of dead pixels or the speaker not working.
Save a bit more money and buy a device you can warranty easily in your own country.
From your post it sounds like you should not risk the money you had to save up.
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Click to collapse
i would have to agree with this post. I also think the issues are more then 1 in a million as said above . There is no real way to tell what that ratio is. But its known that if you get a faulty device with screen being spongy and do NOT fix or exchange it . The screen will break its just a matter of when. If its a slight screen lift (what most have)You should be fine. The true defect of the screen being spongy is much more rare then the screen lift issue that just makes it a bit raised or bezel warped.
I would say its not worth the risk of getting the issue if you Cant send it back.
I had two defective devices one with bad screen spongy issue . One came where screen cracked on first touch(VERY Rare and not related to any of the so called issues )
My biggest issue is google play and how they handle refunds it took me over a month on the second device and near two on the first. I did buy a 3rd even thou i said I WOULD not do so. It was perfect from walmart. Just yesterday exchanged it for a perfect 32 gb version..
yes this is a long post. NO IM NOT Complaining just telling you your chances of not having a issue is like tossing dice.. Are you a Gambler???
Copitox said:
Hi, guys. This is my first post here. I want to tell you my not-an-experience with the Nexus7.
I'm from Chile. That means, the only way I can get a Nexus 7 is by importing it. I've been saving up money for months for it, but now that I finally got it all, I started browsing XDA and Android Central forums.
What I can tell, is that if I buy one, there's a very, very high chance I get a faulty device. I've read people saying they're on their third or fourth device, and still faulty! I won't even be able to return it
I'm just thinking out loud, and was hoping to get some input from a community of N7 owners. Maybe some of you are or were on my same situation.
Click to expand...
Click to collapse
Hey!
I am one of the proud N7 owners, too, and I might share my own experience: I bought my N7 from one of the first production charges directly at Google, and I have to admit that the first device I got had a pixel flickering after unlocking. It made the devices really pretty useless, so I returned it and got the second one, which I still own, because it is just pure perfection What I think and already read is that the production faults are getting less frequent the newer the device is. So the chance to get a "perfect" N7 today is very high compared to the frequency of faults in the first production charges. I can advice you to order it anyway, it is totally worth the effort if you, against all good will, get a damaged device. Also the returning costs + the "normal" price are still much lower than the costs for other tablets.
Have a good day, and good luck with your N7!
I keep hearing in different forums about how the faulty devices might be a very small fraction, but the same people also mention they are on their second or third device like a normal thing. I mean, just in this thread there are already two persons on their third device!
How is this not a scandal yet?
ericdjobs said:
Honestly what you're seeing is people with tech OCD who are obsessed with getting an absolutely pristine perfect nexus.
I have to admit, I was one of those people at one point. I obsessed about left-side screen lift and extremely minor backlight bleed. I returned many devices and spent a lot of time without my tablet because of it. What I've come to realize is that the way ASUS designs the tablet is that very minor raising of the left-side of the screen is inevitable and there's no such thing (in my opinion) as a Nexus where this doesn't exist, it's pretty much part of the design of the nexus. I think that early models had a much more significant problem in this regard. Every single C90 Nexus that I've ever seen/touched the left side was slightly raised, if only a little tiny tiny bit, compared to the right.
Does this change how you use the tablet day to day, or anything like that? No. The only time it comes into play is when you focus solely on trying to identify screen lift. It's not something I would really worry about. Seriously, I went through like 5 16GB's and 3 32GB's before I came to this conclusion. I've had a much better experience after I've simply stopped obsessing about screen lift or any small little problem that I find and just use the tablet. The 32gb I ended up keeping has the screen lift.. but as I said I've never SEEN a C90 model that doesn't, I think this is due to lack of screws on the left hand side, to prevent cases of SERIOUS screen lift. It also has very very minor backlight bleeding at the top of the screen on full brightness, and (something that seems common to ALL 32gbs) you get pretty noticeable ripple of the LCD on the left side when slight-medium pressure is applied. Couple weeks ago this would have warranted a return... but to be honest I don't notice ANY of these in regular use. The only time it's an issue is when I'm actively looking for them!
Click to expand...
Click to collapse
It always makes me smile when I see a post like this.
Someone finally gives up and starts justifying the poor QC by insinuating that it is intentionally "part of the design".
That's a bunch of bull ****.
If that is ASUS' design teams goal, then they should be fired (they probably should be fired anyway..)
Honestly, I've bought a ton of Android devices, and the worst of the lot when it comes to QC are the Nexus devices. It's probably due to the short production schedules and low budgets they allot to make them since they're practically sold at cost. Whatever the driving factor, the truth is I've had way more issues with Nexus products than any others. Every single time I buy a Nexus device I have to exchange it (usually multiple times) before I end up with one that minimizes the flaws.
If some people want to run around pretending they're supposed to be like that, great for them - but I'm not putting blinders on to reality to make myself feel better about having a faulty product or blame it on some type of OCD.
I got very lucky that I only had to exchange my Nexus 7 once before getting one that I thought was almost perfect. Sure enough, a week or two later and here comes the lower left-hand side light bleed.. smh
But to act like you should be OK with it because "that's the way it's supposed to be" is just lying to yourself to calm your perceived "OCD" which is really just wanting a product that performs as they claim it does. I don't remember seeing the Nexus 7 specs including "light bleed" or "slightly raised screen and missing screws for greater product life". I do remember reading about it's "amazing" HD screen...
ericdjobs said:
Honestly what you're seeing is people with tech OCD who are obsessed with getting an absolutely pristine perfect nexus.
I have to admit, I was one of those people at one point. I obsessed about left-side screen lift and extremely minor backlight bleed. I returned many devices and spent a lot of time without my tablet because of it. What I've come to realize is that the way ASUS designs the tablet is that very minor raising of the left-side of the screen is inevitable and there's no such thing (in my opinion) as a Nexus where this doesn't exist, it's pretty much part of the design of the nexus. I think that early models had a much more significant problem in this regard. Every single C90 Nexus that I've ever seen/touched the left side was slightly raised, if only a little tiny tiny bit, compared to the right.
Does this change how you use the tablet day to day, or anything like that? No. The only time it comes into play is when you focus solely on trying to identify screen lift. It's not something I would really worry about. Seriously, I went through like 5 16GB's and 3 32GB's before I came to this conclusion. I've had a much better experience after I've simply stopped obsessing about screen lift or any small little problem that I find and just use the tablet. The 32gb I ended up keeping has the screen lift.. but as I said I've never SEEN a C90 model that doesn't, I think this is due to lack of screws on the left hand side, to prevent cases of SERIOUS screen lift. It also has very very minor backlight bleeding at the top of the screen on full brightness, and (something that seems common to ALL 32gbs) you get pretty noticeable ripple of the LCD on the left side when slight-medium pressure is applied. Couple weeks ago this would have warranted a return... but to be honest I don't notice ANY of these in regular use. The only time it's an issue is when I'm actively looking for them!
Click to expand...
Click to collapse
I'm one of those who have this tech OCD problem, and was apprehensive when I was considering buying the Nexus 7. I bought it anyway, and it was perfect from day one, as I guess millions of others were.
As has already been said, there will always be a percentage of bad/faulty products, and any received by XDA members will be heard loud and clear on these forums.
ingenious247 said:
It always makes me smile when I see a post like this.
Someone finally gives up and starts justifying the poor QC by insinuating that it is intentionally "part of the design".
That's a bunch of bull ****.
If that is ASUS' design teams goal, then they should be fired (they probably should be fired anyway..)
Honestly, I've bought a ton of Android devices, and the worst of the lot when it comes to QC are the Nexus devices. It's probably due to the short production schedules and low budgets they allot to make them since they're practically sold at cost. Whatever the driving factor, the truth is I've had way more issues with Nexus products than any others. Every single time I buy a Nexus device I have to exchange it (usually multiple times) before I end up with one that minimizes the flaws.
If some people want to run around pretending they're supposed to be like that, great for them - but I'm not putting blinders on to reality to make myself feel better about having a faulty product or blame it on some type of OCD.
I got very lucky that I only had to exchange my Nexus 7 once before getting one that I thought was almost perfect. Sure enough, a week or two later and here comes the lower left-hand side light bleed.. smh
But to act like you should be OK with it because "that's the way it's supposed to be" is just lying to yourself to calm your perceived "OCD" which is really just wanting a product that performs as they claim it does. I don't remember seeing the Nexus 7 specs including "light bleed" or "slightly raised screen and missing screws for greater product life". I do remember reading about it's "amazing" HD screen...
Click to expand...
Click to collapse
It might not be in the description of the device, but every company has their faults as these devices and the likes are mass produced. It is unavoidable situation, just some companies are less likely to have faulty units.
I agree that it seems more issues are with Nexus devices, but it is the dice you roll for other things you like, preferably Vanilla Android and faster updates.
I have light bleed in the left hand corner.....I just deal with it. Hardly notice it anymore.
If you want everything perfect, Godspeed....you will have quite an interesting busy life, lol!
Sent from a galaxy far away!
Asus QC friggin' sucks. I own a Transformer Prime and a Nexus 7, and they're both crappy hardware wise. I had to use crazy glue to get "fix" the screen lift on my N7.
With that said, Nexus devices are the best. The software is second to none, is supported directly from Google, and is snappy and responsive. It's worth the tradeoff, IMO.
Sent from my Galaxy Nexus using xda premium
nyijedi said:
Asus QC friggin' sucks.
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Click to collapse
Lets not blame ASUS as a whole for bad QC. I own a sound card and DVD burner from them, and they are truly flawless (or at least don't show any obvious defects, with months of use).
I got my device a week early from ebuyer.com in the UK. No problems at all. As always, those with problems report them and those with no problems have no need - so are therefore less vocal. Go ahead and buy one, unless you have other financial problems. Techno gadgets are not the most important thing to spend money on.
If I didnt have an option to return a possibly faulty Nexus (or anything) which has a chance of arriving with a fault or developing a fault, then I would not buy it myself...not unless I was prepared to possibly throw the money away.
Far from being OCD, I was happy with my Nexus 7, but after 2 weeks of hardly having used it, I heard a noise as I was pressing the screen. I tracked the noise down to significant screen lift on the left side. I then read up on it and opened the back and found 2 screws missing on the left side and the other 2 loose. I tightened the loose two and tested it again. It was better, but there was visible screen rippling when I pressed the display on the left side. I was not happy and realised it was going to fail again and that perhaps the screen would crack in the end. I was (and am) seriously unimpressed that Asus are obviously aware of this issue and have tried to get around it rather than fix it properly.
I'm waiting for another model where they've fixed this. I dont buy items to put up with stuff. IF I buy a Nexus 7 again, then I will get it from a bricks and mortart store where I can check it first and where I can take it back if need be.
Tell ya what, you can buy my Nexus 7 16GB, which is flawless, for $200+shipping and I'll go out and buy myself a 32GB. Win-win!
Just received my order of two 16GBs yesterday. The first one (for myself) has a black dot between the screen and the glass, right in the middle. I tried to live with it but its very distracting especially on a light background.
Today I unboxed the other one and it won't even turn on. Plugged it to the charger and the LED light kept flashing red.
I'm very disappointed with the QC of the N4. So much for fighting through orders and shipping
ctbear said:
Just received my order of two 16GBs yesterday. The first one (for myself) has a black dot between the screen and the glass, right in the middle. I tried to live with it but its very distracting especially on a light background.
Today I unboxed the other one and it won't even turn on. Plugged it to the charger and the LED light kept flashing red.
I'm very disappointed with the QC of the N4. So much for fighting through orders and shipping
Click to expand...
Click to collapse
Sorry dude. People were so pleased when Google announced the price of this thing. I wish they had just given it a normal price and used the extra money to fix the thermal issues, screen issues, battery, etc. I haven't found any problems with mine yet but given the launch failure and all the issues, this may be my last nexus.
Sent from my Nexus 4 using xda app-developers app
will they charge him restocking fee as mentioned in google play store under refunds?
send me the flashing red one plz
Sent from my Nexus 4 using Tapatalk 2
if you really happy with the phone, give google a call explain the defect they will send
replacement pretty fast like 3 days, they actually have stock just for defect so u wont wait weeks for it.. and the best part is you dont have to ship yours first they ship it
once u get it u can ship yours.. good luck
phositadc said:
Sorry dude. People were so pleased when Google announced the price of this thing. I wish they had just given it a normal price and used the extra money to fix the thermal issues, screen issues, battery, etc. I haven't found any problems with mine yet but given the launch failure and all the issues, this may be my last nexus.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
If they had a higher price I wouldn't of had to upgrade!
Dang it Google!
I will probably do an RMA since the phone is awesome...when it works.
Where can I find the number to call Google?
Lt.Tealc said:
if you really happy with the phone, give google a call explain the defect they will send
replacement pretty fast like 3 days, they actually have stock just for defect so u wont wait weeks for it.. and the best part is you dont have to ship yours first they ship it
once u get it u can ship yours.. good luck
Click to expand...
Click to collapse
There's quite a few of us RMA people still waiting for ours to be shipped. Been a week
So did you get a replacement ?
ceejay83 said:
There's quite a few of us RMA people still waiting for ours to be shipped. Been a week
Click to expand...
Click to collapse
Hmm that's weird. Got mine 3 days after calling called Monday received it Thursday
Sent from my Nexus 4 using xda app-developers app
phositadc said:
Sorry dude. People were so pleased when Google announced the price of this thing. I wish they had just given it a normal price and used the extra money to fix the thermal issues, screen issues, battery, etc. I haven't found any problems with mine yet but given the launch failure and all the issues, this may be my last nexus.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
I don't think price comes into factor with defects. I paid the same price as the OP and my phone has no defects and has been running flawlessly. And I am pretty sure if we all paid double, we still would be seeing the posts with defects, lol.
ogrillion said:
I don't think price comes into factor with defects. I paid the same price as the OP and my phone has no defects and has been running flawlessly. And I am pretty sure if we all paid double, we still would be seeing the posts with defects, lol.
Click to expand...
Click to collapse
Of course the price is connected with quality check, but man, let the truth enlighten you: the number of posts regarding defects would be way smaller; take HTC for example (or iPhone, I AM IN NO WAY AN APPLE FANBOY, I'VE NEVER HAD ANY APPLE THING )
rabbit140 said:
Of course the price is connected with quality check, but man, let the truth enlighten you: the number of posts regarding defects would be way smaller; take HTC for example (or iPhone, I AM IN NO WAY AN APPLE FANBOY, I'VE NEVER HAD ANY APPLE THING )
Click to expand...
Click to collapse
Yeah I agree if they had charged us an extra $150 each I think they could have done at least something to improve the quality and reduce defects. Of course, knowing Google they probably would have just given us the middle finger, kept the extra cash, and sent out defective products anyways.
Sad. But that's now my impression of Google.
Sent from my Nexus 4 using xda app-developers app
phositadc said:
Yeah I agree if they had charged us an extra $150 each I think they could have done at least something to improve the quality and reduce defects. Of course, knowing Google they probably would have just given us the middle finger, kept the extra cash, and sent out defective products anyways.
Sad. But that's now my impression of Google.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Not sure why you think that, but OK.
ogrillion said:
I don't think price comes into factor with defects. I paid the same price as the OP and my phone has no defects and has been running flawlessly. And I am pretty sure if we all paid double, we still would be seeing the posts with defects, lol.
Click to expand...
Click to collapse
Of course quality control affects price. QC can be very labor intensive($$$), from just auditing the boards and components at various levels of production, to scrap (throwing away defective product $$$) or rework (labor intensive $$$) of product with defects. I speak from experience here. No doubt QC suffered in order to offer the Nexus 4 at this price. Of course, it probably didn't suffer as much as it might have from other manufactures, as Google does not have to make money on the device itself as they can rake in the money from the Play store.
I mean, I love that I am able to purchase such a high end device for $299/349, but I think we really have to worry about what this will do to the rest of the Android ecosystem. Amazon has already been putting the hurt on everybody (other than Apple) in the tablet market with their Fire tablets (again, they can make money from the Amazon app store, and other content), and now Google is putting the Squeeze on everybody else with the Nexus 4, the Nexus 7, and the Nexus 10.
Competition is good for everybody, but if only Apple, Amazon and Google can make money due to owning the content stores, then that's a bad omen for the industry IMHO. But I digress.
You know I see everyone blaming Google when Google didn't make the hardware. They only did the software. I saw this coming when then announced LG was the hardware OEM. They have never been known for outstanding hardware.
Batcom2
zelendel said:
You know I see everyone blaming Google when Google didn't make the hardware. They only did the software. I saw this coming when then announced LG was the hardware OEM. They have never been known for outstanding hardware.
Batcom2
Click to expand...
Click to collapse
Google was the supervisor of the whole project. Google selected LG. If you think the phone is perfect, Google deserves most of the credit. If you think it sucks, Google deserves much of the blame.
Sent from my Nexus 4 using xda app-developers app
ctbear said:
Today I unboxed the other one and it won't even turn on. Plugged it to the charger and the LED light kept flashing red.
Click to expand...
Click to collapse
Have you tried charging it on a pc?
Plug it into USB port of computer and leave for half hour.
This happens on a few android devices when fully discharged and pc charging is the only way to do it sometimes.
Sent from my HTC One X using xda app-developers app
I've got an rma out for mine for a similar issue, there's a black squiggly line going across my camera lens...seems like it's probably stuck between my camera lens and the glass. Not a huge deal, but definitely an annoyance to have to send it back, especially after unlocking and rooting it.
Sent from my Nexus 4 using Tapatalk 2
I'm inclined to believe that offering these Nexus devices at such a low price has resulted in quality control going out the window, as well as warranty. The Nexus 4 seems to have a lot of issues and the Nexus 7 has had its fair share as well.
I had a Nexus 7 and the first one I got had a washed out screen and the well known screen lift on the left side so I exchanged it and my second one only had screen lift as well but to a much lesser degree so I kept it. A couple months go by and I go to pick it up off my table, placing my thumb on that left side and the screen cracked from one side to the other, leaving the top portion unresponsive to touch. I called up both ASUS and Google and neither would do anything about it.
That experience and what I'm seeing here about the Nexus 4 has resulted in me losing faith in Nexus devices, which sucks because I loved the Galaxy Nexus and was really looking forward to this year's Nexus phone.
icy_virtuoso6 said:
I'm inclined to believe that offering these Nexus devices at such a low price has resulted in quality control going out the window, as well as warranty. The Nexus 4 seems to have a lot of issues and the Nexus 7 has had its fair share as well.
I had a Nexus 7 and the first one I got had a washed out screen and the well known screen lift on the left side so I exchanged it and my second one only had screen lift as well but to a much lesser degree so I kept it. A couple months go by and I go to pick it up off my table, placing my thumb on that left side and the screen cracked from one side to the other, leaving the top portion unresponsive to touch. I called up both ASUS and Google and neither would do anything about it.
That experience and what I'm seeing here about the Nexus 4 has resulted in me losing faith in Nexus devices, which sucks because I loved the Galaxy Nexus and was really looking forward to this year's Nexus phone.
Click to expand...
Click to collapse
Agree completely. My nexus 7 had screen lift issues but I didn't care enough to RMA. Maybe I should have, though, because it completely died while charging last week, and now I have no choice but to RMA.
Sent from my Nexus 4 using xda app-developers app
I have an HTC One and I laid it face down on my desk at work and the phone rocks like a table with uneven legs. What concerns me is I can easily twist the phone back flat with very little pressure (almost no pressure at all). The phone seems to have very little structural rigidity since it is glued together instead of being screwed together. Has anyone else noticed the unibody twisting?
I'm unable to repeat what you're saying (not that I have a clue why you're trying to do it in the first place). The build quality on this phone feels waaaay too solid for me to warp it even slightly.
I didn't intend to bend the phone, I noticed it was twisted when I laid it down. I was curious if anyone else noticed the the phone not being flat when laid face down.
kenstanza said:
I didn't intend to bend the phone, I noticed it was twisted when I laid it down. I was curious if anyone else noticed the the phone not being flat when laid face down.
Click to expand...
Click to collapse
Perhaps it came to you that way? Mine is certainly flat.
Thanks for the heads up I'll remember not to twist and bend and rock my phone while its on the table.
Sent from my HTC One using xda premium
LiquidSolstice said:
Perhaps it came to you that way? Mine is certainly flat.
Click to expand...
Click to collapse
It is as if the rigidity is gone on my phone. I will go by ATT tomorrow and see what they say about the twisting.
shook187 said:
Thanks for the heads up I'll remember not to twist and bend and rock my phone while its on the table.
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
I know it sounds odd that the phone is twisting, but it is twisting.
I went to ATT today and the rep acknowledge the unibody is flexing and its not normal. His advice was to wait and see if the flexing worsened, if it does then send it in for repair under warranty... because right now he thinks HTC would claim it is in tolerance and return it unrepaired.
kenstanza said:
I went to ATT today and the rep acknowledge the unibody is flexing and its not normal. His advice was to wait and see if the flexing worsened, if it does then send it in for repair under warranty... because right now he thinks HTC would claim it is in tolerance and return it unrepaired.
Click to expand...
Click to collapse
If your within the return period you have the right to swap it out for another if you are not satisfied.. HTC shouldn't even get involved. Speak with the supervisor if they give you issues
Sent from my Nexus 10 using Tapatalk HD
I have returned one HTC one already for cosmetic defects (speaks grills and display glued in crooked), because of this they say this defect has to be sent off for repair. They say they cannot exchange it again again in house.
kenstanza said:
I have returned one HTC one already for cosmetic defects (speaks grills and display glued in crooked), because of this they say this defect has to be sent off for repair. They say they cannot exchange it again again in house.
Click to expand...
Click to collapse
Have you tried another store?
Sent from my Nexus 10 using Tapatalk HD
I decided to call the ATT tech line... The tech was sympathetic to my problem and we had a conference call with a HTC rep. After explaining my issue with the phone he recommend that ATT swap it for me as the described defect was not repairable. The HTC rep also said the phone should not flex at all. The ATT tech then setup an in store exchange for me...I made the exchange and all is good.
kenstanza said:
I know it sounds odd that the phone is twisting, but it is twisting.
Click to expand...
Click to collapse
So, is the phone "Twisted" or is it "Twisting" lol ... I can understand if you have a faulty phone and it left the factory twisted but the way you are wording things suggest it started off straight and each day you wake up it's a little more twisted lol
... I'd just take it back to the shop you bought it from and get it swapped if it's defective.
me too
I found this thread after searching for ‘htc one twisted’ in google.
I also have this problem. Having owned the phone for just over 2 weeks I took it out of its official HTC flip case to dust it off and for some strange reason laid it face down on my desk and noticed that it did not lie flat! Closer examination reveals that the whole device is in fact twisted along its long axis. Now that I have noticed it, I see it all the time.
One difference however to the other story here is they mine is quite rigid and would not straighten...proof I suppose that I have not mistreated it.
I have had other issues which resulted in me sending it back such as a scratch out of the box, ill fitting sim tray, poorly finished edges and just general poor workmanship. I worked in a lab for many years making instruments and if I made something like this, even without the twist, I would have honestly thrown it out and started over.
I have phoned HTC and they have so far been very helpful and have promised to replace the case of the phone for me. It was just collected today so Ill keep you all posted.
Think uri geller has been at ur phone dude
vynz said:
I found this thread after searching for ‘htc one twisted’ in google.
I also have this problem. Having owned the phone for just over 2 weeks I took it out of its official HTC flip case to dust it off and for some strange reason laid it face down on my desk and noticed that it did not lie flat! Closer examination reveals that the whole device is in fact twisted along its long axis. Now that I have noticed it, I see it all the time.
One difference however to the other story here is they mine is quite rigid and would not straighten...proof I suppose that I have not mistreated it.
I have had other issues which resulted in me sending it back such as a scratch out of the box, ill fitting sim tray, poorly finished edges and just general poor workmanship. I worked in a lab for many years making instruments and if I made something like this, even without the twist, I would have honestly thrown it out and started over.
I have phoned HTC and they have so far been very helpful and have promised to replace the case of the phone for me. It was just collected today so Ill keep you all posted.
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UPDATE:
Despite being very helpful on the phone, HTC has returned my device with a letter stating that "we were unable to replicate the fault" despite me sending pages of photographs showing the problem. Because of this stunning incompetence I have written letters of complaints to both HTC and Phones4u. Under the sale of goods act I have the right to a device "of satisfactory quality and fit for purpose". I am not happy at all, in fact I am furious with HTC keeping the phone for a week, essentially acusing me of having an overactive imagination and returning the phone with further damage! I plan to take this as far as it needs to go until I am satisfied.
You can see details of my problems here by the way: http://kelvinvine.wordpress.com/2013/09/09/my-stunningly-twisted-htc-one/
I read your blog post and was pretty sympathetic of your situation until that last line... Buy an iPhone instead?! Are you nuts?! Heathen!
But seriously, I remember that after I had my phone for about a week i noticed the exact same thing you're talking about. It was a bit teeaned) tweaked, and I could twist it straight. But then I got distracted by how amazing my phone was and completely forgot about it just now. I can understand how the scratches that it came with are pretty unacceptable, but completely discrediting an amazing phone because of a few millimeters of twist? That's like buying an amazing sports car that's fast, comfortable, gorgeous and in every way perfect, but then saying it's a crap car because there is a cosmetic defect that you wouldn't even notice in day to day use and that doesn't impact the user experience at all. It's just silly.
Every day I love my HTC One more and more. It's an absolutely revolutionary phone and I would recommend it to anyone. If you're a nit-picky person who's going to be obsessed with microscopic imperfections, that's fine and you have every right to be that way, but don't mislead people onto thinking that the average person wouldn't be ecstatically satisfied with the HTC One
Sent from my HTC One using xda app-developers app
Morganmachine91 said:
I read your blog post and was pretty sympathetic of your situation until that last line... Buy an iPhone instead?! Are you nuts?! Heathen!
But seriously, I remember that after I had my phone for about a week i noticed the exact same thing you're talking about. It was a bit teeaned) tweaked, and I could twist it straight. But then I got distracted by how amazing my phone was and completely forgot about it just now. I can understand how the scratches that it came with are pretty unacceptable, but completely discrediting an amazing phone because of a few millimeters of twist? That's like buying an amazing sports car that's fast, comfortable, gorgeous and in every way perfect, but then saying it's a crap car because there is a cosmetic defect that you wouldn't even notice in day to day use and that doesn't impact the user experience at all. It's just silly.
Every day I love my HTC One more and more. It's an absolutely revolutionary phone and I would recommend it to anyone. If you're a nit-picky person who's going to be obsessed with microscopic imperfections, that's fine and you have every right to be that way, but don't mislead people onto thinking that the average person wouldn't be ecstatically satisfied with the HTC One
Sent from my HTC One using xda app-developers app
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You really should give people the benefit of the doubt before resorting to name calling. If you read my blog post before that one you will only see praise for the HTC One. Of course its a great phone other than the build quality and I would buy another if the post-sale treatment wasn't so distasteful. My post was ONLY ever about the disappointing build quality and the stupendously incompetent HTC repair staff. This is fact backed up by photographic evidence, not my opinion...and not name calling....which is unfortunately what pervades the internet during technology discussions.
Just to clarify, I am certain the average person will be completely happy with the HTC One. However I expect a premium product when I pay a premium price. Some may call me nit picky while others will say I am a connoisseur. Think fine wine. Notwithstanding, This doesn't mean I should not let the world know about the potential for problems so other nit picky people like myself, whom I know quite a few of, can steer clear does it?
And I'm not really going to buy an iPhone...oh god...its a figure of speech...but if I did....you shouldn't have a problem with that either....as I know loads of average, and even above average people with iPhones.
vynz said:
You really should give people the benefit of the doubt before resorting to name calling. If you read my blog post before that one you will only see praise for the HTC One. Of course its a great phone other than the build quality and I would buy another if the post-sale treatment wasn't so distasteful. My post was ONLY ever about the disappointing build quality and the stupendously incompetent HTC repair staff. This is fact backed up by photographic evidence, not my opinion...and not name calling....which is unfortunately what pervades the internet during technology discussions.
Just to clarify, I am certain the average person will be completely happy with the HTC One. However I expect a premium product when I pay a premium price. Some may call me nit picky while others will say I am a connoisseur. Think fine wine. Notwithstanding, This doesn't mean I should not let the world know about the potential for problems so other nit picky people like myself, whom I know quite a few of, can steer clear does it?
And I'm not really going to buy an iPhone...oh god...its a figure of speech...but if I did....you shouldn't have a problem with that either....as I know loads of average, and even above average people with iPhones.
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I consider your post pretty fair and your point more or less valid, but... conoisseur? Really? For being able to distinguish between a straight line and a not so straight line? In a mass produced gadget?
I fail to see the parallel between this and someone of discerning and educated taste.
Even if it was just an analogy, the simple fact that you chose to use that word in your analogy just stinks of an unsubstantiated sense of superiority. I don't know you and I may be wrong but this is what you come across as.
Sorry for going off topic and picking on people in this thread but i just had to speak my mind.
Sent from my HTC One using Tapatalk 4
AdrianE46 said:
I consider your post pretty fair and your point more or less valid, but... conoisseur? Really? For being able to distinguish between a straight line and a not so straight line? In a mass produced gadget?
I fail to see the parallel between this and someone of discerning and educated taste.
Even if it was just an analogy, the simple fact that you chose to use that word in your analogy just stinks of an unsubstantiated sense of superiority. I don't know you and I may be wrong but this is what you come across as.
Sorry for going off topic and picking on people in this thread but i just had to speak my mind.
Sent from my HTC One using Tapatalk 4
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I am glad to know that you thought my post was fair though....despite the personality clash!!!! :highfive: