Hi, guys. This is my first post here. I want to tell you my not-an-experience with the Nexus7.
I'm from Chile. That means, the only way I can get a Nexus 7 is by importing it. I've been saving up money for months for it, but now that I finally got it all, I started browsing XDA and Android Central forums.
What I can tell, is that if I buy one, there's a very, very high chance I get a faulty device. I've read people saying they're on their third or fourth device, and still faulty! I won't even be able to return it
I'm just thinking out loud, and was hoping to get some input from a community of N7 owners. Maybe some of you are or were on my same situation.
The people posting about issues on the forums are a very small percentage of sales. For example, if 100 people complain of product issues, but 1 million people have flawless devices who didn't report their flawless experience, it would be safe to say you have a slim chance of getting a defective device.
Thing is though, there is no way of telling exactly how many Nexus 7's were sold total or how many people received flawless devices.
Mine was brought from Australia (so no usable warranty) and was from the first batch but I still don't experience any issues with it.
espionage724 said:
The people posting about issues on the forums are a very small percentage of sales. For example, if 100 people complain of product issues, but 1 million people have flawless devices who didn't report their flawless experience, it would be safe to say you have a slim chance of getting a defective device.
Thing is though, there is no way of telling exactly how many Nexus 7's were sold total or how many people received flawless devices.
Click to expand...
Click to collapse
Yeah, you're right. There are probably less faulty products going around than what I think, but it's also true that there are more faulty devices going around tnat they should!
Anyway, i'm looking into buying the 32Gb without 3g model. Those are new, so manufacture problems should be addressed by now, right?
Honestly what you're seeing is people with tech OCD who are obsessed with getting an absolutely pristine perfect nexus.
I have to admit, I was one of those people at one point. I obsessed about left-side screen lift and extremely minor backlight bleed. I returned many devices and spent a lot of time without my tablet because of it. What I've come to realize is that the way ASUS designs the tablet is that very minor raising of the left-side of the screen is inevitable and there's no such thing (in my opinion) as a Nexus where this doesn't exist, it's pretty much part of the design of the nexus. I think that early models had a much more significant problem in this regard. Every single C90 Nexus that I've ever seen/touched the left side was slightly raised, if only a little tiny tiny bit, compared to the right.
Does this change how you use the tablet day to day, or anything like that? No. The only time it comes into play is when you focus solely on trying to identify screen lift. It's not something I would really worry about. Seriously, I went through like 5 16GB's and 3 32GB's before I came to this conclusion. I've had a much better experience after I've simply stopped obsessing about screen lift or any small little problem that I find and just use the tablet. The 32gb I ended up keeping has the screen lift.. but as I said I've never SEEN a C90 model that doesn't, I think this is due to lack of screws on the left hand side, to prevent cases of SERIOUS screen lift. It also has very very minor backlight bleeding at the top of the screen on full brightness, and (something that seems common to ALL 32gbs) you get pretty noticeable ripple of the LCD on the left side when slight-medium pressure is applied. Couple weeks ago this would have warranted a return... but to be honest I don't notice ANY of these in regular use. The only time it's an issue is when I'm actively looking for them!
Copitox said:
Hi, guys. This is my first post here. I want to tell you my not-an-experience with the Nexus7.
I'm from Chile. That means, the only way I can get a Nexus 7 is by importing it. I've been saving up money for months for it, but now that I finally got it all, I started browsing XDA and Android Central forums.
What I can tell, is that if I buy one, there's a very, very high chance I get a faulty device. I've read people saying they're on their third or fourth device, and still faulty! I won't even be able to return it
I'm just thinking out loud, and was hoping to get some input from a community of N7 owners. Maybe some of you are or were on my same situation.
Click to expand...
Click to collapse
Don't buy to much into the whine tendency that seems to be going around on the net about these. I've bought 2 and they were both good. Both from walmart. I'm not saying the rumors are false I'm just saying that I don't think the "failure" rate is worth worrying about more than anything else you may buy at the store.
Small squishy screen lift that you have to hunt for to find does not make your device faulty. Mine has pretty moderate screen lift and I hardly notice it, does not hamper my enjoyment of the device at all.
From everything we know, the 32GB model is exactly the same electronics except a different (bigger) memory chip.
That is true all the way back to the 8GB models - just different memory, allowing for minor engineering changes like in C70, C80, and C90 models.
The White 8GB models handed out at the show did have some minor differences in things like Bluetooth.
If there's no warranty don't buy the N7.
I'm on my 3rd device and I still have to warranty it again. All had different critical issues, such as a row of dead pixels or the speaker not working.
Save a bit more money and buy a device you can warranty easily in your own country.
From your post it sounds like you should not risk the money you had to save up.
WarbyParker said:
If there's no warranty don't buy the N7.
I'm on my 3rd device and I still have to warranty it again. All had different critical issues, such as a row of dead pixels or the speaker not working.
Save a bit more money and buy a device you can warranty easily in your own country.
From your post it sounds like you should not risk the money you had to save up.
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Click to collapse
i would have to agree with this post. I also think the issues are more then 1 in a million as said above . There is no real way to tell what that ratio is. But its known that if you get a faulty device with screen being spongy and do NOT fix or exchange it . The screen will break its just a matter of when. If its a slight screen lift (what most have)You should be fine. The true defect of the screen being spongy is much more rare then the screen lift issue that just makes it a bit raised or bezel warped.
I would say its not worth the risk of getting the issue if you Cant send it back.
I had two defective devices one with bad screen spongy issue . One came where screen cracked on first touch(VERY Rare and not related to any of the so called issues )
My biggest issue is google play and how they handle refunds it took me over a month on the second device and near two on the first. I did buy a 3rd even thou i said I WOULD not do so. It was perfect from walmart. Just yesterday exchanged it for a perfect 32 gb version..
yes this is a long post. NO IM NOT Complaining just telling you your chances of not having a issue is like tossing dice.. Are you a Gambler???
Copitox said:
Hi, guys. This is my first post here. I want to tell you my not-an-experience with the Nexus7.
I'm from Chile. That means, the only way I can get a Nexus 7 is by importing it. I've been saving up money for months for it, but now that I finally got it all, I started browsing XDA and Android Central forums.
What I can tell, is that if I buy one, there's a very, very high chance I get a faulty device. I've read people saying they're on their third or fourth device, and still faulty! I won't even be able to return it
I'm just thinking out loud, and was hoping to get some input from a community of N7 owners. Maybe some of you are or were on my same situation.
Click to expand...
Click to collapse
Hey!
I am one of the proud N7 owners, too, and I might share my own experience: I bought my N7 from one of the first production charges directly at Google, and I have to admit that the first device I got had a pixel flickering after unlocking. It made the devices really pretty useless, so I returned it and got the second one, which I still own, because it is just pure perfection What I think and already read is that the production faults are getting less frequent the newer the device is. So the chance to get a "perfect" N7 today is very high compared to the frequency of faults in the first production charges. I can advice you to order it anyway, it is totally worth the effort if you, against all good will, get a damaged device. Also the returning costs + the "normal" price are still much lower than the costs for other tablets.
Have a good day, and good luck with your N7!
I keep hearing in different forums about how the faulty devices might be a very small fraction, but the same people also mention they are on their second or third device like a normal thing. I mean, just in this thread there are already two persons on their third device!
How is this not a scandal yet?
ericdjobs said:
Honestly what you're seeing is people with tech OCD who are obsessed with getting an absolutely pristine perfect nexus.
I have to admit, I was one of those people at one point. I obsessed about left-side screen lift and extremely minor backlight bleed. I returned many devices and spent a lot of time without my tablet because of it. What I've come to realize is that the way ASUS designs the tablet is that very minor raising of the left-side of the screen is inevitable and there's no such thing (in my opinion) as a Nexus where this doesn't exist, it's pretty much part of the design of the nexus. I think that early models had a much more significant problem in this regard. Every single C90 Nexus that I've ever seen/touched the left side was slightly raised, if only a little tiny tiny bit, compared to the right.
Does this change how you use the tablet day to day, or anything like that? No. The only time it comes into play is when you focus solely on trying to identify screen lift. It's not something I would really worry about. Seriously, I went through like 5 16GB's and 3 32GB's before I came to this conclusion. I've had a much better experience after I've simply stopped obsessing about screen lift or any small little problem that I find and just use the tablet. The 32gb I ended up keeping has the screen lift.. but as I said I've never SEEN a C90 model that doesn't, I think this is due to lack of screws on the left hand side, to prevent cases of SERIOUS screen lift. It also has very very minor backlight bleeding at the top of the screen on full brightness, and (something that seems common to ALL 32gbs) you get pretty noticeable ripple of the LCD on the left side when slight-medium pressure is applied. Couple weeks ago this would have warranted a return... but to be honest I don't notice ANY of these in regular use. The only time it's an issue is when I'm actively looking for them!
Click to expand...
Click to collapse
It always makes me smile when I see a post like this.
Someone finally gives up and starts justifying the poor QC by insinuating that it is intentionally "part of the design".
That's a bunch of bull ****.
If that is ASUS' design teams goal, then they should be fired (they probably should be fired anyway..)
Honestly, I've bought a ton of Android devices, and the worst of the lot when it comes to QC are the Nexus devices. It's probably due to the short production schedules and low budgets they allot to make them since they're practically sold at cost. Whatever the driving factor, the truth is I've had way more issues with Nexus products than any others. Every single time I buy a Nexus device I have to exchange it (usually multiple times) before I end up with one that minimizes the flaws.
If some people want to run around pretending they're supposed to be like that, great for them - but I'm not putting blinders on to reality to make myself feel better about having a faulty product or blame it on some type of OCD.
I got very lucky that I only had to exchange my Nexus 7 once before getting one that I thought was almost perfect. Sure enough, a week or two later and here comes the lower left-hand side light bleed.. smh
But to act like you should be OK with it because "that's the way it's supposed to be" is just lying to yourself to calm your perceived "OCD" which is really just wanting a product that performs as they claim it does. I don't remember seeing the Nexus 7 specs including "light bleed" or "slightly raised screen and missing screws for greater product life". I do remember reading about it's "amazing" HD screen...
ericdjobs said:
Honestly what you're seeing is people with tech OCD who are obsessed with getting an absolutely pristine perfect nexus.
I have to admit, I was one of those people at one point. I obsessed about left-side screen lift and extremely minor backlight bleed. I returned many devices and spent a lot of time without my tablet because of it. What I've come to realize is that the way ASUS designs the tablet is that very minor raising of the left-side of the screen is inevitable and there's no such thing (in my opinion) as a Nexus where this doesn't exist, it's pretty much part of the design of the nexus. I think that early models had a much more significant problem in this regard. Every single C90 Nexus that I've ever seen/touched the left side was slightly raised, if only a little tiny tiny bit, compared to the right.
Does this change how you use the tablet day to day, or anything like that? No. The only time it comes into play is when you focus solely on trying to identify screen lift. It's not something I would really worry about. Seriously, I went through like 5 16GB's and 3 32GB's before I came to this conclusion. I've had a much better experience after I've simply stopped obsessing about screen lift or any small little problem that I find and just use the tablet. The 32gb I ended up keeping has the screen lift.. but as I said I've never SEEN a C90 model that doesn't, I think this is due to lack of screws on the left hand side, to prevent cases of SERIOUS screen lift. It also has very very minor backlight bleeding at the top of the screen on full brightness, and (something that seems common to ALL 32gbs) you get pretty noticeable ripple of the LCD on the left side when slight-medium pressure is applied. Couple weeks ago this would have warranted a return... but to be honest I don't notice ANY of these in regular use. The only time it's an issue is when I'm actively looking for them!
Click to expand...
Click to collapse
I'm one of those who have this tech OCD problem, and was apprehensive when I was considering buying the Nexus 7. I bought it anyway, and it was perfect from day one, as I guess millions of others were.
As has already been said, there will always be a percentage of bad/faulty products, and any received by XDA members will be heard loud and clear on these forums.
ingenious247 said:
It always makes me smile when I see a post like this.
Someone finally gives up and starts justifying the poor QC by insinuating that it is intentionally "part of the design".
That's a bunch of bull ****.
If that is ASUS' design teams goal, then they should be fired (they probably should be fired anyway..)
Honestly, I've bought a ton of Android devices, and the worst of the lot when it comes to QC are the Nexus devices. It's probably due to the short production schedules and low budgets they allot to make them since they're practically sold at cost. Whatever the driving factor, the truth is I've had way more issues with Nexus products than any others. Every single time I buy a Nexus device I have to exchange it (usually multiple times) before I end up with one that minimizes the flaws.
If some people want to run around pretending they're supposed to be like that, great for them - but I'm not putting blinders on to reality to make myself feel better about having a faulty product or blame it on some type of OCD.
I got very lucky that I only had to exchange my Nexus 7 once before getting one that I thought was almost perfect. Sure enough, a week or two later and here comes the lower left-hand side light bleed.. smh
But to act like you should be OK with it because "that's the way it's supposed to be" is just lying to yourself to calm your perceived "OCD" which is really just wanting a product that performs as they claim it does. I don't remember seeing the Nexus 7 specs including "light bleed" or "slightly raised screen and missing screws for greater product life". I do remember reading about it's "amazing" HD screen...
Click to expand...
Click to collapse
It might not be in the description of the device, but every company has their faults as these devices and the likes are mass produced. It is unavoidable situation, just some companies are less likely to have faulty units.
I agree that it seems more issues are with Nexus devices, but it is the dice you roll for other things you like, preferably Vanilla Android and faster updates.
I have light bleed in the left hand corner.....I just deal with it. Hardly notice it anymore.
If you want everything perfect, Godspeed....you will have quite an interesting busy life, lol!
Sent from a galaxy far away!
Asus QC friggin' sucks. I own a Transformer Prime and a Nexus 7, and they're both crappy hardware wise. I had to use crazy glue to get "fix" the screen lift on my N7.
With that said, Nexus devices are the best. The software is second to none, is supported directly from Google, and is snappy and responsive. It's worth the tradeoff, IMO.
Sent from my Galaxy Nexus using xda premium
nyijedi said:
Asus QC friggin' sucks.
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Click to collapse
Lets not blame ASUS as a whole for bad QC. I own a sound card and DVD burner from them, and they are truly flawless (or at least don't show any obvious defects, with months of use).
I got my device a week early from ebuyer.com in the UK. No problems at all. As always, those with problems report them and those with no problems have no need - so are therefore less vocal. Go ahead and buy one, unless you have other financial problems. Techno gadgets are not the most important thing to spend money on.
If I didnt have an option to return a possibly faulty Nexus (or anything) which has a chance of arriving with a fault or developing a fault, then I would not buy it myself...not unless I was prepared to possibly throw the money away.
Far from being OCD, I was happy with my Nexus 7, but after 2 weeks of hardly having used it, I heard a noise as I was pressing the screen. I tracked the noise down to significant screen lift on the left side. I then read up on it and opened the back and found 2 screws missing on the left side and the other 2 loose. I tightened the loose two and tested it again. It was better, but there was visible screen rippling when I pressed the display on the left side. I was not happy and realised it was going to fail again and that perhaps the screen would crack in the end. I was (and am) seriously unimpressed that Asus are obviously aware of this issue and have tried to get around it rather than fix it properly.
I'm waiting for another model where they've fixed this. I dont buy items to put up with stuff. IF I buy a Nexus 7 again, then I will get it from a bricks and mortart store where I can check it first and where I can take it back if need be.
Tell ya what, you can buy my Nexus 7 16GB, which is flawless, for $200+shipping and I'll go out and buy myself a 32GB. Win-win!
Related
Got a call from Gamestop today to come pick up my Nexus 7, originally I was schedule to receive it on the third wave around Aug 8th.
I let the dude know I didn't want to pick it up due to all the problems I'd been reading about and was wanting to wait it out for the second & third waves.
My question is this: Are these second and third waves going to be any different from a manufacturing standpoint? Or can we expect to endure the same problems most first wave users are being plagued with? Google's aware of all these problems, but are they doing anything different to amend them? I'm reeeeally not trying to risk picking up a defective device and have to go through the whole defective unit return.
I am extremely interested in any professional opinions on this too (quotes from employees?)
Mine is currently reserved at gamestop, waiting for that call/text.
One more thing... I was told by the Gamestop employees that any defective exchanges would be done from the stock in-store (wouldn't this just be more of the same wave of defective tablets?) and can only be done within 30 days and after that you will have to go through the manufacturer.... Would this be Asus or Google? And are we better off purchasing through the Google Play store themselves? In the unfortunate case of the unit going bad after the 30 day grace period is up from Gamestop.
From the conversation I had with the representative when I was doing warranty exchange on mine, anything after the initial wave of devices should not have the screen creek issue. They are making sure all the screens are secured properly now. The other reason I was returning mine was because of the terrible screen flicker, he did not touch on that and said, "he has only heard about a few cases of the screen flicker."
So it looks like the screen creek should be fixed for sure but I am not sure about the other issues.
roush611 said:
From the conversation I had with the representative when I was doing warranty exchange on mine, anything after the initial wave of devices should not have the screen creek issue. They are making sure all the screens are secured properly now. The other reason I was returning mine was because of the terrible screen flicker, he did not touch on that and said, "he has only heard about a few cases of the screen flicker."
So it looks like the screen creek should be fixed for sure but I am not sure about the other issues.
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Click to collapse
Yeah, the guy at my Gamestop was completely clueless to any of these device problems. I'm pretty worried about dead pixels, even if they're not showing up right away, but down the road. I'm seriously considering getting back my deposit and waiting for Google to address these issues and let us know they've been fixed. Because at this point, I feel that it's almost like playing russian roulette with these early units. :/
hullbay said:
Yeah, the guy at my Gamestop was completely clueless to any of these device problems. I'm pretty worried about dead pixels, even if they're not showing up right away, but down the road. I'm seriously considering getting back my deposit and waiting for Google to address these issues and let us know they've been fixed. Because at this point, I feel that it's almost like playing russian roulette with these early units. :/
Click to expand...
Click to collapse
Just go get the damn thing, if there's a problem then take it back or call Google, it's got a one year warranty for that stuff. Everyone still waiting on theirs from Google, and you won't go pick yours up now wtf, I got mine from GameStop a week and a half ago and it's fine. Stop being a vagina and go get it and have fun with it.
Sent from my Galaxy Nexus
First, you must keep in mind that more people are going to a forum to complain than compliment. That's just human nature.
I believe the screen flicker has more to do with your wifi connection than the device.
I pre ordered mine through Google so I guess that would make it first wave and it's a near perfect as a tablet can be.
The most popular issue is screen lifting on the left portrait side. Other complaints are nowhere near as common.
After I returned my 16 with screen separation to Sam's, I called Google CS twice this weekend to find out what's being done about this, in order to make a better informed decision about buying another one. Both reps I spoke with were aware of the issue but said that it was very rare, a bad batch.
Although I knew that they were understating the frequency of this problem, I did decide to order the 8. My experience with the first one was overwhelmingly positive, and I missed having it. Mostly it was the rationalization that if I order from the Play store I can exchange it as many times as I need to.
If I was aware of the information that would be posted Monday, I probably would have waited.
In case you missed it, someone disassembled theirs with a heat gun and gave us the current working theory for why this is happening.
http://forum.xda-developers.com/showpost.php?p=29194958&postcount=372
http://forum.xda-developers.com/showpost.php?p=29202762&postcount=391
You really should read his analysis, but I'll summarize. There is a ledge around the inside of the frame. It is covered with double-sided tape. The display rests on this ledge and relies on its adhesion to stay seated. The ledges for the top and bottom sides of the device are the widest (12 and 16 mm), and the right ledge is 6.5 millimeters.
The left ledge is the only side that isn't a constant width. The top and bottom portions of the left ledge are 3 mm, but there is a middle portion that is even narrower to make room for the touchscreen input cable. It's only 1.5 mm wide.
Since this is the common point of separation, it seems likely that the adhesive on the left ledge is not strong enough to fasten the display to such a narrow contact area.
Full credit to Simon Haddow (nexus7dude) for this information and these images.
If he's right, the cause of left side screen lifting is present in all units. The obvious possible solutions are to either redesign the frame, which would be disastrous, or to increase the strength of the adhesive being used on this ledge.
Some people are being told by CS that it was a gluing problem. If that's true, new units should have a stronger bond, at least along the left ledge.
My order will be delivered tomorrow. I'm not optimistic that they've already made these changes to outgoing units.
But at the same time, as long as Google honors its role in Play store warranties, I expect to be happy with this purchase.
pxlitup said:
The most common issue is screen lifting on the left portrait side. Other complaints are nowhere near as common.
After I returned my 16 with screen separation to Sam's, I called Google CS twice this weekend to find out what's being done about this, in order to make a better informed decision about buying another one. Both reps I spoke with were aware of the issue but said that it was very rare, a bad batch.
Although I knew that they were misrepresenting the frequency of this problem, I did decide to order the 8. My experience with the first unit was overwhelmingly positive, and I missed it. Mostly it was the rationalization that I can exchange it as many times as I need to.
If I was aware of the information that would be posted Monday, I probably would have waited.
In case you missed it, someone disassembled theirs with a heat gun and gave us the current working theory for why this is happening.
http://forum.xda-developers.com/showpost.php?p=29194958&postcount=372
http://forum.xda-developers.com/showpost.php?p=29202762&postcount=391
You really should read his analysis, but I'll summarize. There is a ledge around the inside of the frame. It is covered with double-sided tape. The display rests on this ledge and relies on its adhesion to stay seated. The ledges for the top and bottom sides of the device are the widest (12 and 16 mm), and the right ledge is 6.5 millimeters.
The left ledge is the only side that isn't a constant width. The top and bottom portions of the left ledge are 3 mm, but there is a middle portion that is even narrower to make room for the touchscreen input cable. It's only 1.5 mm wide.
Since this is the most common point of separation, it seems likely that the adhesive on the left ledge is not strong enough to fasten the display to such a narrow contact area.
Full credit to Simon Haddow (nexus7dude) for this information and these images.
If he's right, the cause of left side screen lifting is present in all units. The obvious possible solutions are to either redesign the frame, which would be disastrous, or to increase the strength of the adhesive being used on this ledge. Some people are being told by CS that it's a gluing problem. If that's true, they should be correcting units by using a stronger bond, at least along the left ledge.
My order will be delivered tomorrow. I'm not optimistic.
But at the same time, as long as Google honors its role in Play store warranties, I expect to be happy with this purchase.
Click to expand...
Click to collapse
Good info. Ill be keeping an eye on mines down the road. If it eventually lifts in the area shown, then ill just send it in to get stronger bond applied. I ordered through playstore and haven't noticed anything. But that's what warranties are for. This is something that will easily be covered of it does happen. I can see why some units are having this happen. Based on your summary and the pics.
sway40 said:
Just go get the damn thing, if there's a problem then take it back or call Google, it's got a one year warranty for that stuff. Everyone still waiting on theirs from Google, and you won't go pick yours up now wtf, I got mine from GameStop a week and a half ago and it's fine. Stop being a vagina and go get it and have fun with it.
Sent from my Galaxy Nexus
Click to expand...
Click to collapse
Agree 100%. People complain about the problems. They don't complain about fine units. I'm sure many many more people have good units than bad ones. And if you happen to get unlucky... return it! Some people....
Just talked to a Google rep. We have a 15 day "grace period" where we can get facilitated exchanges through Google. After that we hhave to deal with Asus.
Sent from my Nexus 7 using Tapatalk 2
ikn0wagh0st said:
Just talked to a Google rep. We have a 15 day "grace period" where we can get facilitated exchanges through Google. After that we hhave to deal with Asus.
Click to expand...
Click to collapse
Haven't they been telling people that warranties for Play store purchases will be handled by Google for the first year?
I hope you're trolling.
EDIT: http://forum.xda-developers.com/showthread.php?t=1773057
There's an entire thread about it.
pxlitup said:
Haven't they been telling people that warranties for Play store purchases will be handled by Google for the first year?
I hope you're trolling.
Click to expand...
Click to collapse
Believe me, I wish I was trolling. I'm sure every rep is saying something different. Try calling, the wait time is under a minute.
Sent from my Nexus 7 using Tapatalk 2
Ya I've returned 3 here in canada (2 staples, 1 best buy) all had glass separation issue
im terrified to go buy another one, but i dont know how long to wait, not sure if 2nd batches have been shipped to canada, if they have been fixed even; no idea, im just gonna wait as long as i possibly can
I just picked up my N7 at FutureShop this morning and everything seems to be fine.. been watching the transformer movie to kill the batttery and nothing blew or anything..
Of course I do too have the same problem with the screen being slightly lifted.
ikn0wagh0st said:
Believe me, I wish I was trolling. I'm sure every rep is saying something different. Try calling, the wait time is under a minute.
Click to expand...
Click to collapse
Just got off the phone. He reassured me that this was absolutely not the case and that Play store orders will be handled by Google for 12-month warranty claims.
I asked him if there was any documentation of this, and he said that he would send me something.
E-mail from Google said:
The Nexus 7 is manufactured by ASUSTeK Computer Inc. Please contact Google
customer support for service on the ASUS limited 12 month warranty for the
Nexus 7 if purchased from Google Play, and refer to the warranty card in
the Nexus 7 packaging or visit www.asus.com for details on the ASUS
limited warranty.
If your Nexus 7 wasn't purchased from Google Play, please contact ASUS
directly for warranty service by using one of the contact options at
www.asus.com
Click to expand...
Click to collapse
I haven't found the warranty on ASUS website yet, but I did find the Nexus 7 warranty on a Google support page. It looks disturbingly like an edited version of the above.
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2662734
Google Play said:
The Nexus 7 is manufactured by ASUSTeK Computer Inc. ASUS provides a limited 12 month warranty for the Nexus 7. Please refer to the warranty card in the Nexus 7 packaging or ASUS for details on the ASUS limited warranty.
Click to expand...
Click to collapse
SS2006 said:
Ya I've returned 3 here in canada (2 staples, 1 best buy) all had glass separation issue
im terrified to go buy another one, but i dont know how long to wait, not sure if 2nd batches have been shipped to canada, if they have been fixed even; no idea, im just gonna wait as long as i possibly can
Click to expand...
Click to collapse
Exactly my point in all this.
Sighx said:
I just picked up my N7 at FutureShop this morning and everything seems to be fine.. been watching the transformer movie to kill the batttery and nothing blew or anything..
Of course I do too have the same problem with the screen being slightly lifted.
Click to expand...
Click to collapse
How is everything fine, yet your screen is being lifted? Lol. That's unacceptable.
--
Big key words are "if purchased from Google Play". So for everwhere else selling it, Asus handles the warranties after the 30 day "grace period" ie: Gamestop? Which is what I was originally told by the employee. Wonder how well they are with this whole scenario. Might just grab my deposit back and hold out a month or so and re-order from the Play Store when they've had a chance to work out these kinks. If anything, I feel like re-sellers won't be getting these newly fixed units as quick as well as the guarantee of the 12 month warranty from Google themselves, rather than try to deal with ASUS.
SS2006 said:
Ya I've returned 3 here in canada (2 staples, 1 best buy) all had glass separation issue
im terrified to go buy another one, but i dont know how long to wait, not sure if 2nd batches have been shipped to canada, if they have been fixed even; no idea, im just gonna wait as long as i possibly can
Click to expand...
Click to collapse
Same here,
I've bought 2, 1 from staples and 1 from Future Shop. Mainly it is the screen flicker problem. If ONLY google would smarten up and RELEASE A ****ING STATEMENT and let us KNOW if some of these issues could or will be fixed in a future patch!
qwerty123321 said:
Same here,
I've bought 2, 1 from staples and 1 from Future Shop. Mainly it is the screen flicker problem. If ONLY google would smarten up and RELEASE A ****ING STATEMENT and let us KNOW if some of these issues could or will be fixed in a future patch!
Click to expand...
Click to collapse
+1 Exactly.
hullbay said:
Yeah, the guy at my Gamestop was completely clueless to any of these device problems. I'm pretty worried about dead pixels, even if they're not showing up right away, but down the road. I'm seriously considering getting back my deposit and waiting for Google to address these issues and let us know they've been fixed. Because at this point, I feel that it's almost like playing russian roulette with these early units. :/
Click to expand...
Click to collapse
Wtf is wrong with you? So a couple of people come to a forum to cry about a device issue, while others stay off the forums and love the device, and that makes you want to not buy the N7? Toughen up buttercup.
Sent from my Nexus 7 using xda app-developers app
I'm sorry to say my second Nexus 7 despite initially looking good has now popped the left side of its glass and displayed a stuck green sub-pixel. I'm really disappointed as I think its a fantastic device apart from the poor QC. I may try and buy later if I see on this forum that ASUS have got there act together.
Good luck to all who are trying to get a decent unit.
Poor QC, overinflated expectations for a entry level device, or a newly registered shill poster.
I replaced mine through the play store and its perfect. Maybe I just got lucky.
Sent from my Galaxy Nexus using Tapatalk 2
CrazyPeter said:
Poor QC, overinflated expectations for a entry level device, or a newly registered shill poster.
Click to expand...
Click to collapse
LOL! I dont think expecting the glass to be stuck to the body of the device is an 'inflated expectation'? regardless of price point. Tosser :laugh:
Yeah I'm pretty sure the front is not supposed to fall off
http://www.youtube.com/watch?v=WcU4t6zRAKg
Sent from my Nexus 7 using xda premium
He is right. My first nexus had screen lift. My second had a faulty LCD and my third has screen lift again.
Sent from my Nexus 7 using xda premium
Same here, my second replacement is good, glad i did it instead of putting up with a creaky raised screen
Sent from my Nexus 7 using xda app-developers app
haloimplant said:
Yeah I'm pretty sure the front is not supposed to fall off
http://www.youtube.com/watch?v=WcU4t6zRAKg
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
Some of them are built so the front doesn't fall off at all... just some aren't prepped quite as safe as some of the others
Here is a thought... A crazy one I know but here you go....
Instead of constantly replacing a newly released device because of minor screen lift that does not effect normal use how about taking a chill pill, breathing in and out and relaxing?
Mine has screen lift and it still works great! Me? I will wait a few months and replace it once the flaw is fixed in manufacturing and there has been enough time to filter out all the flawed still in stock versions...
When I picked up my first one and it had screen lift, I was disappointed and angry. When I exchanged for a second one and it had screen lift and a non-functioning touch screen, I was just angry. When I picked up my third one with screen lift I just shrugged. Yesterday I picked up my fourth one with screen lift and a loudly popping speaker and I just laughed :silly:
There must be bad lots or something?
On my first unit I bought at staples and everyone I know local has no issues and no replacements. I have been and will keep looking for issues on them but so far so good.
raqball said:
Here is a thought... A crazy one I know but here you go....
Instead of constantly replacing a newly released device because of minor screen lift that does not effect normal use how about taking a chill pill, breathing in and out and relaxing?
Mine has screen lift and it still works great! Me? I will wait a few months and replace it once the flaw is fixed in manufacturing and there has been enough time to filter out all the flawed still in stock versions...
Click to expand...
Click to collapse
Yeah, what is up with people, expecting a product without defects? That is just weird.
Hopefully those people get filtered out of the gene pool and we can live in a peaceful future were defects are accepted as normal.
Ravynmagi said:
Yeah, what is up with people, expecting a product without defects? That is just weird.
Hopefully those people get filtered out of the gene pool and we can live in a peaceful future were defects are accepted as normal.
Click to expand...
Click to collapse
Learn to read....
I said nothing about a defect being acceptable..
You may now remove foot from mouth...
raqball said:
Here is a thought... A crazy one I know but here you go....
Instead of constantly replacing a newly released device because of minor screen lift that does not effect normal use how about taking a chill pill, breathing in and out and relaxing?
Mine has screen lift and it still works great! Me? I will wait a few months and replace it once the flaw is fixed in manufacturing and there has been enough time to filter out all the flawed still in stock versions...
Click to expand...
Click to collapse
I'll bet that what actually happens is you'll send yours in, and you'll receive a refurb with EXACTLY the same problem. But you're so Zen-like about the whole thing, you'll just smile and go through the process over and over and never lose your cool. I envy your calm.
Of course, you'll have to hope the defect is obvious immediately, because every time you connect a new device to your Google account (and granted, one should put a hard limit on how many defects one accepts before considering the product to be junk) you'll use up a Google Music activation. And we can only deactivate 10 devices in a year. A big deal? Maybe, if you go through freaking defective products like this trying to get one that works decently.
Oh, and that will be another device that shows up in your list in Google Play that you can't delete. You'll remove it from the menu, but it'll be sitting there, taunting you.
Oh, and maybe you open an ebook on the defective that's limited to 3 devices, and then you can't open the book on your new one. And maybe the "remove from device" option isn't there, so you have to go through Google to get things fixed. But hey, relax, right?
If you're happy to sit on a defective device for months with the hope that it'll be better fixed later, knock yourself out. For some of us, the Nexus 7 is a special device, being the only Nexus tablet, and we just want one without defects. This whole preachy routine really does get a bit old.
raqball said:
Here is a thought... A crazy one I know but here you go....
Instead of constantly replacing a newly released device because of minor screen lift that does not effect normal use how about taking a chill pill, breathing in and out and relaxing?
Mine has screen lift and it still works great! Me? I will wait a few months and replace it once the flaw is fixed in manufacturing and there has been enough time to filter out all the flawed still in stock versions...
Click to expand...
Click to collapse
Here is a rational thought.
How about a device should not have a so called minor screen lift issue. That moves around when you touch you the screen. That when you pick up the device and hold it the damn thing feels like it is falling apart and about to simply break.
Only a fool would accept that and keep the device. It doesn't affect normal use? What are you smoking? A touch screen device with a defective screen doesn't effect normal use? So you're going to keep a bad crappy device for a couple of months because hell I don't know why. So everybody else should keep their as well.
These devices currently have a ton of QC issues. Fact. People will report and discuss them. The only trolls are the people that keep saying people reporting issues etc must be trolling.
wynand32 said:
I'll bet that what actually happens is you'll send yours in, and you'll receive a refurb with EXACTLY the same problem. But you're so Zen-like about the whole thing, you'll just smile and go through the process over and over and never lose your cool. I envy your calm.
Of course, you'll have to hope the defect is obvious immediately, because every time you connect a new device to your Google account (and granted, one should put a hard limit on how many defects one accepts before considering the product to be junk) you'll use up a Google Music activation. And we can only deactivate 10 devices in a year. A big deal? Maybe, if you go through freaking defective products like this trying to get one that works decently.
Oh, and that will be another device that shows up in your list in Google Play that you can't delete. You'll remove it from the menu, but it'll be sitting there, taunting you.
Oh, and maybe you open an ebook on the defective that's limited to 3 devices, and then you can't open the book on your new one. And maybe the "remove from device" option isn't there, so you have to go through Google to get things fixed. But hey, relax, right?
If you're happy to sit on a defective device for months with the hope that it'll be better fixed later, knock yourself out. For some of us, the Nexus 7 is a special device, being the only Nexus tablet, and we just want one without defects. This whole preachy routine really does get a bit old.
Click to expand...
Click to collapse
Guess how many devices I have linked to my account? lol
Seven GNex phones and two N7s. I've returned 4 N7s but one of them had a broken touch screen so I couldn't actually set it up and on the other the screen lift was so bad that I didn't bother powering it up. Crazy stuff. I honestly don't know why I keep coming back to the Nexus brand after my recent experiences.
Here's an actual rational though.
Only a fool would fail to read and call someone out for something opposite of what they said.
CHILL OUT, COUNT TO 10 before you make yourself look like an idiot again. He never suggested you accept a flaw, he said that repeatedly doing the same thing and expecting a different result is not the best idea. Obviously you want the device, but instead of complaining about it here, which will do absolutely freaking nothing, why not take a breath and waiting a week? Rapid fire returns sure haven't worked for you yet.
Yawn....
Every device has growing pains the the N7 is no different... Google botched the pre-orders and they have a manufacturing issue to correct...
I will TRY and make this simple...
Let say Google had 10 million produced before they correct the manufacturing process / defect.. Now lets say they sold 5 million... That leaves 5 million defective units still on shelves / in stock...
You can continue to exchange it until the cows come home and guess what? Your replacement is going to come from the defective (read: in stock) pile until the defect is corrected and the originally shipped (read: defective) units have been depleted...
Save yourself the headache, stress, tantrums and wait a few months for the issue to be resolved and the fixed units to become the in stock norm...
If the unit has an issue that prevents it from functioning then that's another matter... Slight screen raise is not one of those... Keep on replacing it and keep getting the same (read: originally manufactured defect) unit in the mail... It's your headache not mine and I'm not the one throwing a tantrum in an online forum..
I will wait a few months and exchange mine once Google has resolved the issue and the in stock tablets are that of the fixed variety...
My .02
Solange82200 said:
Same here, my second replacement is good, glad i did it instead of putting up with a creaky raised screen
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
Same for me. I contemplated not returning it to Office Depot but I ran by there at lunch and swapped for this one which appears good so far.
Sent from my Nexus 7 using xda premium
raqball said:
Learn to read....
I said nothing about a defect being acceptable..
You may now remove foot from mouth...
Click to expand...
Click to collapse
You said you are fine with screen lift. Screen lift is a defect.
I genuinely hope mine comes perfect, but I was just wondering if anyone from HTC has came out to clarify some of the build issues such as gaps in the unibody.
Or if anyone has had contact directly with HTC highlighting these issues.
...and of course what actions HTC will be taking ?
I know the phone was initially delayed but it still seems as though people are receiving defective handsets.
The gap and speaker covers I think htc is looking at the glue for them
Sent from my HTC One using xda app-developers app
Would be interested to know how many have been returned from the entire 1st large volume of retail units.
Xperia23 said:
Would be interested to know how many have been returned from the entire 1st large volume of retail units.
Click to expand...
Click to collapse
same - a complete guess by me would probably be around 25-30% of XDA users with Ones just from seeing threads etc.
no idea for general people - theyre probably much less fussy
How often are fresh batches made? I mean is it done every couple of week, a month..
I'm thinking of getting the One in May.. Will that be a few batches in?
djbenny1 said:
same - a complete guess by me would probably be around 25-30% of XDA users with Ones just from seeing threads etc.
no idea for general people - theyre probably much less fussy
Click to expand...
Click to collapse
Then again, it's usually the people with problems who post, so the sheer volume of the "my phone is defective" posts that you see may not be completely accurate either.
rkial said:
How often are fresh batches made? I mean is it done every couple of week, a month..
I'm thinking of getting the One in May.. Will that be a few batches in?
Click to expand...
Click to collapse
I'm sure that's late enough. I'm getting one when they hit stores here in the us, and when they come out I'm inspecting them at the store and ill have the sales person burn through the whole stock till I get a good one
Sent from my ADR6425LVW using xda app-developers app
Xperia23 said:
I genuinely hope mine comes perfect, but I was just wondering if anyone from HTC has came out to clarify some of the build issues such as gaps in the unibody.
Or if anyone has had contact directly with HTC highlighting these issues.
...and of course what actions HTC will be taking ?
I know the phone was initially delayed but it still seems as though people are receiving defective handsets.
Click to expand...
Click to collapse
im from the first batch no issues here, but i have heard that S4 users are weary of their initial batches, as the plastic used looks kinda cheap
I hops samsung are addressing their issues of making cheap mass produced phones
Xperia23 said:
I genuinely hope mine comes perfect, but I was just wondering if anyone from HTC has came out to clarify some of the build issues such as gaps in the unibody.
Or if anyone has had contact directly with HTC highlighting these issues.
...and of course what actions HTC will be taking ?
I know the phone was initially delayed but it still seems as though people are receiving defective handsets.
Click to expand...
Click to collapse
In terms of gaps and other issues, that's a question of better fittings to fill the gaps. For things like speaker covers falling off, it's probably a glue issue.
Otherwise, there's basically zero issues. Compared to last year, HTC has improved a lot.
Mine is pretty flawless considering the issues that have been reported here. Just a super tiny gap at the top end of the display, but barely noticeable. Not gonna return it, would most likely get a worse one.
rkial said:
How often are fresh batches made? I mean is it done every couple of week, a month..
I'm thinking of getting the One in May.. Will that be a few batches in?
Click to expand...
Click to collapse
Batches are daily
HTC will be focussing in the body issues and camera yields
I would say stricter QA began after 15th of march
Squirrel1620 said:
I'm sure that's late enough. I'm getting one when they hit stores here in the us, and when they come out I'm inspecting them at the store and ill have the sales person burn through the whole stock till I get a good one
Sent from my ADR6425LVW using xda app-developers app
Click to expand...
Click to collapse
This ^^. Although I'm UK Midlands and I'll be having " one " ( pun ) from first batch.
I'll do exactly the same ha ha. I think I'll be ok, I just want to actually get the bloody device now !
The wait is killing me and my Arc S is just dying with its measly 512MBram.
A previous poster makes a good point - only people who have a problem (or a Samsung) are likely to post.
Just to try to redress that, I got my One on March 22nd - clearly an early batch.
It has no overhang, no gaps between the case and edging strip, no loose speaker grille - in fact absolutely no defect that I can find. Up to now, all features have worked perfectly.
This is, without doubt, the best quality and most exciting phone I have ever owned.
I think people forgot how bad things got last year. Last year the One X forums were LITTERED with massive issues. People talking about how the phone overheated to the point that the polycarbonate started to deform, how the display would flicker and corrupt, how there were lamination issues and yellow spots everywhere on the display. How their phone would creak and the massive gaps that would show. How their wifi antenna would break.
A year may seem like a long time ago, but it was only a year ago that the One X had horrible defect rates.
Hunt3r.j2 said:
I think people forgot how bad things got last year. Last year the One X forums were LITTERED with massive issues. People talking about how the phone overheated to the point that the polycarbonate started to deform, how the display would flicker and corrupt, how there were lamination issues and yellow spots everywhere on the display. How their phone would creak and the massive gaps that would show. How their wifi antenna would break.
A year may seem like a long time ago, but it was only a year ago that the One X had horrible defect rates.
Click to expand...
Click to collapse
This time HTC will take care as company's future depends on HTC One. HTC really needs a hughly succesfull phone to get back into the business. HTC One X was their worst mistake in terms of QC.
Yup, mostly ppl with issues will complain about the phone, which is absolutely normal in the General or Q&A sections. So I think for the most part the rest don't have any issues. The S3 forums had many threads exposing problems as well, the Amoled screen on mine turned yellowish when tilted 20 degrees or so and there were many issues with black ink marks which made me and several other ppl angry even though it's an amazing phone.
I think it's normal to try and see if other ppl have the same issue and if there is a solution. Aside from the uneaven build quality which many early batches have I'd say that's very good issues wide.
I don't get why there could be issues between owners of HTC and Samsung, we're all supposed to be on the same side and trying to make android and our android phones better. Both phones are good no one can deny that
Will.1 said:
Yup, mostly ppl with issues will complain about the phone, which is absolutely normal in the General or Q&A sections. So I think for the most part the rest don't have any issues. The S3 forums had many threads exposing problems as well, the Amoled screen on mine turned yellowish when tilted 20 degrees or so and there were many issues with black ink marks which made me and several other ppl angry even though it's an amazing phone.
I think it's normal to try and see if other ppl have the same issue and if there is a solution. Aside from the uneaven build quality which many early batches have I'd say that's very good issues wide.
I don't get why there could be issues between owners of HTC and Samsung, we're all supposed to be on the same side and trying to make android and our android phones better. Both phones are good no one can deny that
Click to expand...
Click to collapse
What is more funny is you have guys setting up threads complaining about the phone, when they dont even own one
I assume phone is now delayed due to build issues and also from what I hear camera issues be it software or hardware ?? Went to buy one from 3 the strand uk they had none but when I was looking to buy the manager got on the phone then said some are on the way. I asked about issues and he basically avoided the questions so asked about stock levels and he wouldn't tell me. I was put off by the staffs shady behaviour so it convinced me to wait for 64gb which was advertised on an in store flyer. I asked about it and manager said they wont get it. Just felt like they were not being honest want the phone now but decided to wait. Just hope 64gb is released in uk!!!
Custom Stock Rom 4.1 Eternity
Brilliantly Stock
AW: Have HTC recognised build issues ?
Please, close this thread!
Sent from my HTC One using xda premium
Gaps in the unibody is a completely made up issue imo. I have still not seen a gap in the construction in any photo posted here. I have seen small gaps, as thin as a hair, where the speaker grille attaches. This is not the zero-gap unibody, it's a speaker grille. This phone is built better than probably any phone on the market today, or in recent memory. All of the whining about "poor build quality" sounds childish and is undeserved by HTC. If anything they deserve some praise for the incredibly GOOD build quality of the One.
Thought this might be worth a thread....
I hear people talk about 'batches' a lot - with several phones now: the lumia 920, gs3, iphone, nexus 4 etc etc. Now I understand that it's just a shipping term, but is there genuinely a sort of continuing programme of improvement or is this some wishful thinking related rubbish that has evolved from forums??
What I'm trying to ask is, are these factories REALLY making tiny improvements every single time in some sort of chivalrous perfectionist crusade or is this all a placebo and/or wishful thinking on the part of the customer? I mean call me a cynic but don't these companies just wait to see what they can get away with?
Obviously during big 'crisis scenarios' (e.g. apple antenna gate) the company in question is forced to make changes/provide solutions but until it gets that big enough or THAT reported in the press, don't these companies just leave it be. I mean after all, wouldn't it make business sense for these companies to just not give a damn about quality control concerning minor things if they thought they could get away with it?
I'm yet to receive my One, but already I hear people saying things like 'yeah there's a gap but it should be sorted in the 2nd batch.' This is similar to stuff I used to hear about the GS3 on XDA concerning battery and also with the lumia 920 and its rattling vibrate. They never are sorted are they?
Just wondering, not trying to anger anyone, I'm just curious. Would love it if someone who has experience in the manufacturing of these devices or knows someone who does could comment.
I don't have answer for the use of the term 'batches', but if the handset is somewhat difficult to assemble, I would assume that the workers would get better at assembling them after doing it X number of times. So, while there's no difference in the components or assembly process, later ones may be assembled more precisely (and the first ones still pass nominal tolerances) due to the improvement in the workers' skill.
AW: [Q] A question about the concept (and reality) concerning 'BATCHES'
First batches which are produced at the very early production progress have a higher chance to be faulty than the later ones .
This doesnt mean that every phone if the first batches are faulty but chances are higher .
For example,my first HTC one had a bad glued speaker grill so it literally fell off .
I told HTC etc and they replaced it without question anything or blaming me that I did something wrong . I knew that the chances were quite high that mine would be flawed but it's still like hitting a jackpot in lotto .
The phone was sent to Taiwan for diagnosis so they can check what the reason was etc .
You can be sure that later devices will be nearly perfect and without flaws as there will be some improvements in the production. The current sold devices are to 99% perfect .
Just have a close look at the device before really using it or buying it in a shop , then you are good to go and enjoy this great device .
Hope that helps you , give me some feedback by pressing the thanks button
Sent from my HTC One using xda premium
Serial numbers are not revisions
There's thread after thread after thread about Nexus defects and "311k fixed this but broke that". I've been posting a common response in most of these threads multiple times but it is too much effort to keep doing this.
Now please, all of you do this. Boot into your bootloader and look at your hardware version. It's rev_11, right?
That's because there is only ONE hardware version as per LG's understanding.
So what does 310, 311, 312 mean? Well it looks like month of manufacture doesn't it?! October, November, December?
2013-10K
2013-11K
2013-12K
2014-01K
"But, but, but i've got bigger speaker holes and my buttons don't rattle..."
Sure, manufacturing tolerances mean there will always be slight variances. Devices are built on different manufacturing lines, in different plants, in different countries perhaps - all maintained and calibrated by different teams. This is common. It is impossible (IMPOSSIBLE) to manufacture 2 identical devices. Humans are not good enough at it. This is why all the CPU's are binned between PSV 0-6.. these are within tolerance. Otherwise they'd all be PSV 3, or whatever is thought to be "optimum".
These tolerances mean that there are variations in every single component. No 2 are identical, meaning no 2 Nexus 5's are identical. Technically, every Nexus 5 is a variation. A variation of the perfect one, which probably doesn't exist
All these questions about "If I buy from store x" or "If I RMA now"..... "will I get new version?" Are pointless... there are no newer versions.
The defects reported exist across all the serial numbers. My 310 doesn't have any button rattle. It only rattles the autofocus when I rattle the device from side to side. So to say all 310's buttons rattle and all 311's fixed this is false... and now we have 312's with rattle... what happened? Did LG remove the fix? No! It was never a fix.
It seems some people want to RMA based on their serial number and nothing else or trying to avoid a particular serial... don't. Buy the device normally. If it has specific faults that you're not willing to put up with, RMA it. That's it. Please stop stressing about serial numbers. Buy your device and enjoy it, but please can we try and keep these threads where everyone posts "I've got a 311k and I have x fault" to a minimum? They're not helpful and mean nothing and clog up this forum with nonsense.
I admit the Defects thread may serve some purpose but this is happening there too, meaning the information is tainted.
Further logic
Here's some further logic I would like to include in this post.
The Nexus 5 is not manufactured in batches. It is manufactured 24/7. There is no end of an old batch and beginning of a new batch. The phone that rolls off the production line at 23:59 on October the 31st gets the 310K serial number. The very next phone that rolls off the same line at 00:00 on November 1st gets the 311K serial number.
If a fault had been found in 1 out of every 200 Nexus 5's, where the vibrator motor was faulty, what do you think would happen? Do you think that LG would discard the millions of vibrator motors they have in stock, replace every one with millions more and cease production immediately until the new motor is put in? The fact of the matter is if for every 1 Nexus 5 with a faulty vibrator, there are 199 with a working vibrator, it would be cheaper to repair the 1. What would you do if you were LG? Would you discard 199 good "type A" vibrators and buy 200 "type B" vibrators? Would you stop all of your productions lines and lose money by being unable to service demand? Or would it be cheaper to repair that 1 faulty device with a new vibrator and let the other 199 get manufactured and sold? Would you use up all the old stock of "type A" vibrators until they were gone, knowing only 1 in 200 would be faulty, then when you run out, start using "type B"? I certainly would as that is much cheaper than ceasing production in multiple plants around the world ans scrapping all the good "type a" motors.
In regards to the above, would all "type A" vibrators run out at 23:59 on October 31st, in every plant around the world? Then at 00:00 on November 1st, all "type B" would be used? If you were to scrap all "type A" vibrators and replace them with "type B", would you wait until the next month, when the serial number automatically changes? What would be the significance in that? If you're really going to be bold and scrap them all, you wouldn't wait until the end of the month. if you were happy to wait until the end of the month, then there would never have been a need to scrap them all in the first place. If the bold decision to scrap them ALL is made, you'd do it immediately
If you tightened Quality control, or started adding more glue to hold something in place, would you wait until midnight on the last day of the month to implement it? Why?
If tight rocker buttons and larger speaker holes are a fix and LG have waited to change serial number before implementing the fix, why are there even newer devices with newer serial numbers that do not have this "fix"? If loose rockers are something that needs to be fixed, why haven't all older devices got them? Why hasn't mine?
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I do NOT reply to support queries over PM. Please keep support queries to the Q&A section, so that others may benefit
thanks for ur effort to explain it.
Sent from my GT-I9500 using XDA Premium 4 mobile app
Hi,
I can't agree more...
Great explanation! You had me at "manufacturing tolerances". Everyone wants a perfect device, but humans are not.
+1
I tried to explain this once, but my post got buried so I gave up.
Sent from my Nexus 5 using XDA Premium 4 mobile app
ej8989 said:
Great explanation! You had me at "manufacturing tolerances". Everyone wants a perfect device, but humans are not.
Click to expand...
Click to collapse
True. Im not happy if my device comes damaged or actually faulty, it will be RMA'd.
Im happy with my device. I don't care about light bleed that I have. It happens
-----------------------
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I do NOT reply to support queries over PM. Please keep support queries to the Q&A section, so that others may benefit
People make imaginary problems with their device and it manifests into some sort of "problem". Damage/faulty = RMA but otherwise they should learn on how to be contented. Google and whoever they partner with is not perfect. Even if they partner with others, still the same result; there would still be some sort of fault/negative side otherwise a very good phone with killer specs.
So what hardware version do you have?
Sent from my Nexus 5 using Tapatalk
Good to know that I am not alone with this s/n madness.
Sent from my Nexus 5 using xda app-developers app
Good post, think when slightly tweaked version of the same phone comes out i.e bigger speaker holes etc people then think my phone needs to go back for exchange when it really probably doesn't.
Some people won't be happy until they RMA so many devices for b######t reasons that we pay full HTC and Samsung flagship prices for a Nexus. Even still they'll RMA as they probably did with phones from other manufacturers.
There is a YouTube video that shows a better sound/mic module.. it's probably in the newer models but didn't warrant a revised version number for whatever reasons.
I had a 311k revision 11 that had every problem in the book, weak noisy vibration motor, 3 dead pixels, rattling power button. I RMA'd and got another 311k revision 11. Guess what? Same phone, vibration motor vibrates as it should without being noisy, no dead pixels and buttons are all solid with no rattling!
Love this phone. Can't help but laugh about obsession over a serial number, do these folks do the same with all their devices? Maybe their new car has the wrong VIN, should they try to exchange it?
Sent from my Nexus 5 using xda premium
Thank you times 100 Mr. rootSU. If you have a faulty device, by all means return it. As for these people who keep returning perfectly good devices, one after another, thinking if only they return enough devices, eventually they'll win a "new and improved" phone in some mythical Nexus 5 lottery, cut it out. Seriously this behavior will have implications for all us. Google already sells the Nexus devices for basically zero profit in order to grow the Android user base and developer community. Google wants to keep their customers happy, but every time someone returns a device it eats into their bottom line as they obviously can't resell a used device as new. So what do you think they're going to do to recover the cost of excessive and unnecessary returns? They'll pass it off onto the consumer in the form higher hardware prices (do you want to pay $500 for the next Nexus?) and they'll revise their liberal return policy in order to deter excessive returning, thereby making the process more difficult and time-consuming for people who legitimately need a replacement device.
I've said a bunch of times on this forum and I'll say it one more time, there never was a hardware revision, there is only one version as per the revision number in the bootloader. The serial numbers vary depending on where and when the device was manufactured, and as you can see their are slight variations between products produced on different assembly lines. The machines may be calibrated differently from one line to another, some assembly lines have tighter quality control than others, etc. The bottom line is there exists only one revision. Even if at some point Google and LG do decide to revise the hardware, it doesn't entitle everyone who previously bought the device to a replacement. As long as you received a functional device, they're fulfilled their contractual and moral obligation. They don't have to replace previously purchased devices just because they come out with something better in the future. This is just the cost of early adoption. Like I said, if you receive a faulty device, by all means exchange it. If not, enjoy your device and be grateful that you can buy a top-of-the-line Android handset for $400 contract-free and carrier-unlocked.
Thread cleaned as requested... let's stay on-topic now please guys.
Finally someone else was tired of seeing these..
ALSO about stuff like "Why you picked N5 over XX phone" or "What you Like or Dont Like".... we dont need more then 1 thread.....
gd6noob said:
Finally someone else was tired of seeing these..
ALSO about stuff like "Why you picked N5 over XX phone" or "What you Like or Dont Like".... we dont need more then 1 thread.....
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The N5 versus G2 got dirty wherein the OP should've started the fire by comparing the N5 and G2. With all these stupendous threads appearing, it makes me NOT want to buy the N5 simply because if I'm a simple user not interested in rooting, unlocking bootloader etc., I would've thought I WASTED my money in all this "imaginary" problems and even if I wasn't a simple user, it would still hinder me because the experiences felt so real...until you realize that turning off one app that you're not using fixes the damn problem.
#Preach
Clearly this is an unhealthy obsession. There's simply no reason to be this balls deep hung up on a hardware version. Our phones are meant for entertainment. Period. It sounds like these obsessed folks might actually have their priorities all out of whack. If we took a step back and realized that these blips (issues) are not relevant for what's going on in our lives. We can immediately disregard a tiny rattling problem nothing at all. Because its not. Nobody should define their life around a phone. Let's just have fun with our phones and let that be for what it is. Fun. Nothing more.
Regarding speaker holes....
Mindspin_311 said:
If the back cover is being injection molded, which is probably the case, then there could be an issue with the tooling in some form or fashion.
There could be an insert that is used to create those holes. So there is a possibility that the insert was manufactured improperly, and there is only one like that out there. So, every X phone gets larger holes. In the grand scheme of things, its not a big deal to someone who performs the QC. The specified tolerances could be so wide that a variation of that magnitude is still considered a pass.
If the material is slightly different, the mechanical properties could be to the point where the molded material shrinks or "cools" differently causing the holes to enlarge.
There is really no way in telling unless you get a hold of the person at Google/LG who designed the back cover and look at their CAD. Then compare to the tooling and parts themselves.
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