I have an HTC One and I laid it face down on my desk at work and the phone rocks like a table with uneven legs. What concerns me is I can easily twist the phone back flat with very little pressure (almost no pressure at all). The phone seems to have very little structural rigidity since it is glued together instead of being screwed together. Has anyone else noticed the unibody twisting?
I'm unable to repeat what you're saying (not that I have a clue why you're trying to do it in the first place). The build quality on this phone feels waaaay too solid for me to warp it even slightly.
I didn't intend to bend the phone, I noticed it was twisted when I laid it down. I was curious if anyone else noticed the the phone not being flat when laid face down.
kenstanza said:
I didn't intend to bend the phone, I noticed it was twisted when I laid it down. I was curious if anyone else noticed the the phone not being flat when laid face down.
Click to expand...
Click to collapse
Perhaps it came to you that way? Mine is certainly flat.
Thanks for the heads up I'll remember not to twist and bend and rock my phone while its on the table.
Sent from my HTC One using xda premium
LiquidSolstice said:
Perhaps it came to you that way? Mine is certainly flat.
Click to expand...
Click to collapse
It is as if the rigidity is gone on my phone. I will go by ATT tomorrow and see what they say about the twisting.
shook187 said:
Thanks for the heads up I'll remember not to twist and bend and rock my phone while its on the table.
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
I know it sounds odd that the phone is twisting, but it is twisting.
I went to ATT today and the rep acknowledge the unibody is flexing and its not normal. His advice was to wait and see if the flexing worsened, if it does then send it in for repair under warranty... because right now he thinks HTC would claim it is in tolerance and return it unrepaired.
kenstanza said:
I went to ATT today and the rep acknowledge the unibody is flexing and its not normal. His advice was to wait and see if the flexing worsened, if it does then send it in for repair under warranty... because right now he thinks HTC would claim it is in tolerance and return it unrepaired.
Click to expand...
Click to collapse
If your within the return period you have the right to swap it out for another if you are not satisfied.. HTC shouldn't even get involved. Speak with the supervisor if they give you issues
Sent from my Nexus 10 using Tapatalk HD
I have returned one HTC one already for cosmetic defects (speaks grills and display glued in crooked), because of this they say this defect has to be sent off for repair. They say they cannot exchange it again again in house.
kenstanza said:
I have returned one HTC one already for cosmetic defects (speaks grills and display glued in crooked), because of this they say this defect has to be sent off for repair. They say they cannot exchange it again again in house.
Click to expand...
Click to collapse
Have you tried another store?
Sent from my Nexus 10 using Tapatalk HD
I decided to call the ATT tech line... The tech was sympathetic to my problem and we had a conference call with a HTC rep. After explaining my issue with the phone he recommend that ATT swap it for me as the described defect was not repairable. The HTC rep also said the phone should not flex at all. The ATT tech then setup an in store exchange for me...I made the exchange and all is good.
kenstanza said:
I know it sounds odd that the phone is twisting, but it is twisting.
Click to expand...
Click to collapse
So, is the phone "Twisted" or is it "Twisting" lol ... I can understand if you have a faulty phone and it left the factory twisted but the way you are wording things suggest it started off straight and each day you wake up it's a little more twisted lol
... I'd just take it back to the shop you bought it from and get it swapped if it's defective.
me too
I found this thread after searching for ‘htc one twisted’ in google.
I also have this problem. Having owned the phone for just over 2 weeks I took it out of its official HTC flip case to dust it off and for some strange reason laid it face down on my desk and noticed that it did not lie flat! Closer examination reveals that the whole device is in fact twisted along its long axis. Now that I have noticed it, I see it all the time.
One difference however to the other story here is they mine is quite rigid and would not straighten...proof I suppose that I have not mistreated it.
I have had other issues which resulted in me sending it back such as a scratch out of the box, ill fitting sim tray, poorly finished edges and just general poor workmanship. I worked in a lab for many years making instruments and if I made something like this, even without the twist, I would have honestly thrown it out and started over.
I have phoned HTC and they have so far been very helpful and have promised to replace the case of the phone for me. It was just collected today so Ill keep you all posted.
Think uri geller has been at ur phone dude
vynz said:
I found this thread after searching for ‘htc one twisted’ in google.
I also have this problem. Having owned the phone for just over 2 weeks I took it out of its official HTC flip case to dust it off and for some strange reason laid it face down on my desk and noticed that it did not lie flat! Closer examination reveals that the whole device is in fact twisted along its long axis. Now that I have noticed it, I see it all the time.
One difference however to the other story here is they mine is quite rigid and would not straighten...proof I suppose that I have not mistreated it.
I have had other issues which resulted in me sending it back such as a scratch out of the box, ill fitting sim tray, poorly finished edges and just general poor workmanship. I worked in a lab for many years making instruments and if I made something like this, even without the twist, I would have honestly thrown it out and started over.
I have phoned HTC and they have so far been very helpful and have promised to replace the case of the phone for me. It was just collected today so Ill keep you all posted.
Click to expand...
Click to collapse
UPDATE:
Despite being very helpful on the phone, HTC has returned my device with a letter stating that "we were unable to replicate the fault" despite me sending pages of photographs showing the problem. Because of this stunning incompetence I have written letters of complaints to both HTC and Phones4u. Under the sale of goods act I have the right to a device "of satisfactory quality and fit for purpose". I am not happy at all, in fact I am furious with HTC keeping the phone for a week, essentially acusing me of having an overactive imagination and returning the phone with further damage! I plan to take this as far as it needs to go until I am satisfied.
You can see details of my problems here by the way: http://kelvinvine.wordpress.com/2013/09/09/my-stunningly-twisted-htc-one/
I read your blog post and was pretty sympathetic of your situation until that last line... Buy an iPhone instead?! Are you nuts?! Heathen!
But seriously, I remember that after I had my phone for about a week i noticed the exact same thing you're talking about. It was a bit teeaned) tweaked, and I could twist it straight. But then I got distracted by how amazing my phone was and completely forgot about it just now. I can understand how the scratches that it came with are pretty unacceptable, but completely discrediting an amazing phone because of a few millimeters of twist? That's like buying an amazing sports car that's fast, comfortable, gorgeous and in every way perfect, but then saying it's a crap car because there is a cosmetic defect that you wouldn't even notice in day to day use and that doesn't impact the user experience at all. It's just silly.
Every day I love my HTC One more and more. It's an absolutely revolutionary phone and I would recommend it to anyone. If you're a nit-picky person who's going to be obsessed with microscopic imperfections, that's fine and you have every right to be that way, but don't mislead people onto thinking that the average person wouldn't be ecstatically satisfied with the HTC One
Sent from my HTC One using xda app-developers app
Morganmachine91 said:
I read your blog post and was pretty sympathetic of your situation until that last line... Buy an iPhone instead?! Are you nuts?! Heathen!
But seriously, I remember that after I had my phone for about a week i noticed the exact same thing you're talking about. It was a bit teeaned) tweaked, and I could twist it straight. But then I got distracted by how amazing my phone was and completely forgot about it just now. I can understand how the scratches that it came with are pretty unacceptable, but completely discrediting an amazing phone because of a few millimeters of twist? That's like buying an amazing sports car that's fast, comfortable, gorgeous and in every way perfect, but then saying it's a crap car because there is a cosmetic defect that you wouldn't even notice in day to day use and that doesn't impact the user experience at all. It's just silly.
Every day I love my HTC One more and more. It's an absolutely revolutionary phone and I would recommend it to anyone. If you're a nit-picky person who's going to be obsessed with microscopic imperfections, that's fine and you have every right to be that way, but don't mislead people onto thinking that the average person wouldn't be ecstatically satisfied with the HTC One
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
You really should give people the benefit of the doubt before resorting to name calling. If you read my blog post before that one you will only see praise for the HTC One. Of course its a great phone other than the build quality and I would buy another if the post-sale treatment wasn't so distasteful. My post was ONLY ever about the disappointing build quality and the stupendously incompetent HTC repair staff. This is fact backed up by photographic evidence, not my opinion...and not name calling....which is unfortunately what pervades the internet during technology discussions.
Just to clarify, I am certain the average person will be completely happy with the HTC One. However I expect a premium product when I pay a premium price. Some may call me nit picky while others will say I am a connoisseur. Think fine wine. Notwithstanding, This doesn't mean I should not let the world know about the potential for problems so other nit picky people like myself, whom I know quite a few of, can steer clear does it?
And I'm not really going to buy an iPhone...oh god...its a figure of speech...but if I did....you shouldn't have a problem with that either....as I know loads of average, and even above average people with iPhones.
vynz said:
You really should give people the benefit of the doubt before resorting to name calling. If you read my blog post before that one you will only see praise for the HTC One. Of course its a great phone other than the build quality and I would buy another if the post-sale treatment wasn't so distasteful. My post was ONLY ever about the disappointing build quality and the stupendously incompetent HTC repair staff. This is fact backed up by photographic evidence, not my opinion...and not name calling....which is unfortunately what pervades the internet during technology discussions.
Just to clarify, I am certain the average person will be completely happy with the HTC One. However I expect a premium product when I pay a premium price. Some may call me nit picky while others will say I am a connoisseur. Think fine wine. Notwithstanding, This doesn't mean I should not let the world know about the potential for problems so other nit picky people like myself, whom I know quite a few of, can steer clear does it?
And I'm not really going to buy an iPhone...oh god...its a figure of speech...but if I did....you shouldn't have a problem with that either....as I know loads of average, and even above average people with iPhones.
Click to expand...
Click to collapse
I consider your post pretty fair and your point more or less valid, but... conoisseur? Really? For being able to distinguish between a straight line and a not so straight line? In a mass produced gadget?
I fail to see the parallel between this and someone of discerning and educated taste.
Even if it was just an analogy, the simple fact that you chose to use that word in your analogy just stinks of an unsubstantiated sense of superiority. I don't know you and I may be wrong but this is what you come across as.
Sorry for going off topic and picking on people in this thread but i just had to speak my mind.
Sent from my HTC One using Tapatalk 4
AdrianE46 said:
I consider your post pretty fair and your point more or less valid, but... conoisseur? Really? For being able to distinguish between a straight line and a not so straight line? In a mass produced gadget?
I fail to see the parallel between this and someone of discerning and educated taste.
Even if it was just an analogy, the simple fact that you chose to use that word in your analogy just stinks of an unsubstantiated sense of superiority. I don't know you and I may be wrong but this is what you come across as.
Sorry for going off topic and picking on people in this thread but i just had to speak my mind.
Sent from my HTC One using Tapatalk 4
Click to expand...
Click to collapse
I am glad to know that you thought my post was fair though....despite the personality clash!!!! :highfive:
Related
/rant
First of all, let me say that I really envy the American HTC users who seem extremely satisfied with HTC on that side of the globe. Unfortunately, it seems that even after owning HTC phones for the last 4 years, I havent learnt my lesson that HTC Singapore is truly incapable.
My nexus one started developing an erratic screen and it was to the point where i couldnt even type a message properly without having to power cycle the device to set the screen straight. I called them on the 11th of Aug to send it in (they pick up the devices here from you, so a little kudos there), however, they were unable to supply me a loaner. They said if i sent it for repair in 2 weeks, they would be able to help me out, so I waited. On the 23rd, I called them to check, and lo and behold, the service rep says they have no loaner phones at all, and will not be able to help. I figure what the heck, time to dust off the old winmo touch pro and just send the nexus one in ... the tech promises me a 3-5day turn around. 1 week later I call them up, and the tech tells me they had a problem sourcing screens, and would need to hold on to my phone "indefinitely" ... I asked him if he was off his rocker and since I had work to attend to, I left it at that. I fired off an email at night to their customer service email address, and get a reply that it will be taken care off. Literally the next day, I get an email saying my phone is ready, and it will be couriered to me the next day. I was impressed. Needless to say, when i received my phone yesterday, I was in for a rude shock... (point to note: when I sent in my phone, even the courier remarked that my phone didnt have a single scratch anywhere on it) they had sent me the phone with the screen protector half peeled off (they didnt even have the decency to replace it since they ripped it off, but i figured since they replaced the screen, it was worth it) .. i look around the phone, and there's now a scratch right next to volume rocker. Since it was the same courier who picked up the phone, he told me to send them an email, since he himself recalled there were no scratches ... I told myself for a 6mth old phone, I could live with the scratch .. I power cycle the phone and ...
the bloody screen was still erratic! they had simple reset my phone to factory (which i had already tried, in order to get rid of the problem) and sent it back to me (since i recalled that they said they didnt have the screen in stock anyway) ... so now i am, more than a week with the phone in their hands, and nothing to show for it except a scratched nexus one with a peeling screen protector. to add insult to injury, i contacted them and was told someone would call to rectify the situation ... which obviously no one has now ...
it really sucks because i really enjoy this phone ... i bought 2 - one for the girlfriend and one for myself, and hers works perfectly fine, so i know my screen's just nuts ... now the hard part is getting the "fantastic" guys over @ HTC to fix it again, since they still said they have no loaners at all ... *sigh*
Has anyone ever had any good experiences with HTC Singapore??
if you made it this far, thanks .. i had to rant somewhere .. ><
Mighty long mail. Htc probably lost you somewhere.
Sent from my Nexus One using XDA App
Sad that the only obviously singaporean post is..... A typical complaint mail.
Sent from my Nexus One using XDA App
I feel your pain. I've had utterly horrible encounters with HTC Singapore as well. Not just me but a buddy of mine too. We should start a FB group saying what we really think about their support. Maybe that might generate enough negative publicity for them to fire their staff and do a 180.
Best we can do is just not buy their products. I'm already telling my friends to get samsung or motorola phones from now on.
Your sarcy post title doesn't work.
cymru said:
Your sarcy post title doesn't work.
Click to expand...
Click to collapse
sorry, but after dealing with htc, i figured "sarcy" would work better than direct. oh well, i guess it was a fail. cant really blame a guy for trying though.
Ha no you did okay. Does seem like they messed you around pretty good though :-(
caysman said:
Sad that the only obviously singaporean post is..... A typical complaint mail.
Sent from my Nexus One using XDA App
Click to expand...
Click to collapse
let me be straightforward with you caysman - i have no qualms rewarding when service is met or exceeded ... i believe i may be one of the few singaporeans who tips everywhere he goes. whether its a kopitiam, starbucks or your neighbourhood restaurant. i have no problem throwing down $10 for a $50 meal if i enjoyed the service. likewise with the attitude ... i sent caltex a letter commending the guy who pumps gas at my regular station because he always went out of his way to be polite (and if you would like to see the letter, by all means, ask). not every singaporean only complains ... i spent a good sum on an exotic supercar .. the service is immaculate, even though the warranty's been up for more than 3 years. the dealer cares enough about his customers that he will wake up at 5am to attend to a customer's problem if he has to. is it so much to ask that if i buy the top of the line htc cellphone, that they honor their warranty at the least? all i asked was for a functioning screen, i did not root the phone or do anything crazy with it - all it has to do is work fine. i didnt complain till it came back to me in the same condition that i sent it in.
so while your outlook on singaporeans may be pretty poor for reasons unknown to me, it wouldnt be fair to generalize.
Boastful singaporean, where is your grace?
Acting like god, rewarding when you see fit? The arrogance off it all just as you buy your first lambo (novelty still there to boast about it huh?)
Sent from my Nexus One using XDA App
Oops you probably have a red ferrari, not a lambo. Pendants usually go for Fs. Enough money to buy the perfect life not knowing that with todays technology,' good enough' is the secret to true happiness.
And u bought the nexus one not for its technology but for its exclusivity. Most of your dumb potters have iphones.
And some in my posts lie the nugget of truth describing the cancer in the world's second richest country.
Sent from my Nexus One using XDA App
caysman said:
Oops you probably have a red ferrari, not a lambo. Pendants usually go for Fs. Enough money to buy the perfect life not knowing that with todays technology,' good enough' is the secret to true happiness.
And u bought the nexus one not for its technology but for its exclusivity. Most of your dumb potters have iphones.
And some in my posts lie the nugget of truth describing the cancer in the world's second richest country.
Sent from my Nexus One using XDA App
Click to expand...
Click to collapse
well, its painfully obvious now to me ... with you, "cannot win" ... since you have to be right about everything and have your own ideas set in stone - you are welcome to them. but please dont force your ideas of what others would like to do / purchase with their own money. do what you like with your money and perceive everything as you will, but being bitter about it and telling people off because they worked hard to buy certain things just goes to show what kind of person you truly are. if you have any more "useful" nuggets of information, feel free to pm me and spare everyone else your posts. i have no problem debating this matter with you but if you are unable to contribute to the thread, please stop making it go off topic.
caysman said:
Boastful singaporean, where is your grace?
Acting like god, rewarding when you see fit? The arrogance off it all just as you buy your first lambo (novelty still there to boast about it huh?)
Sent from my Nexus One using XDA App
Click to expand...
Click to collapse
wow, so much hate for singaporean. Did one of them kill your relatives or something? lol
@mokurex I am very familar with the Singaporean people.
@xevilutionx off topic? How did EXOTIC SUPERCARS get into the thread
[all other crap by me deleted. I don't want to fight anymore]
@mokurex: well caysman is probably singaporean / living in singapore, not sure what his game is but oh well.
@caysman: its called an example, since you allowed yourself the opportunity to generalize an entire country / populace based on your beliefs.
again, as you pointed out, no point to argue since you have your ideas and i have mine. think of me as you wish, since its obvious i have nothing i can say that would change your mentality.
@bullyfrog: while the idea of a fb group sounds good, the problem is that HTC may be outsourcing its repair services here... hence the differentiation in levels of service between usa and singapore, for example.
@x You take part in that pathetic singaporean thread at ferrarichat?
Sent from my Nexus One using XDA App
again, you're off topic, but i'll humor you. never posted there before, never will. you're more than welcome to check ip addresses if you have the time. i also don't have a customized "vanity" plate (since you have a 1 track mind, im pretty sure you've already assumed this), i just took whatever random number that was issued.
again, its obvious you are bitter about something. stop going off topic, use the PM function if you really have so many burning questions you wish to interrogate me about. stop bringing your political bs here, or move it along to some political thread. jesus christ.
So pretty much I ordered my nexus 7 right when it was announced, and due to a shipping error Google wanted another 8 weeks to get it to me from release so I canceled my order. Being the impatient idiot that I am I went and bought a new one off eBay. I am aware of the screen separation issue and it seems that it is affecting my unit on the left side of the screen. It annoys me a bit but I'll live. But my question is will the screen separation slowly get worse and spread? I haven't found a very clear answer.
I would say yes. Mine was 100% fine when I got it, 11 days ago and now has lift and creaking. Seems not as responsive. Sounds like bad first batch
mario24601 said:
I would say yes. Mine was 100% fine when I got it, 11 days ago and now has lift and creaking. Seems not as responsive. Sounds like bad first batch
Click to expand...
Click to collapse
Hmm I really hope that isn't the case with mine because I don't think I'll be able to get Google to replace it because I bought it from eBay. I haven't noticed much of change with mine from day one, but it'd be nice to hear responses from a few other people so I know how screwed I am hahahaha
And I bet you paid 2x the price with no warranty so it can't be fixed now
Sent from my Galaxy Nexus using Tapatalk 2
All N7s are under warranty. The hardware has a 1yr warranty. Google will fix it.
Sent from my Galaxy Nexus using xda premium
YoungAceAtlanta said:
And I bet you paid 2x the price with no warranty so it can't be fixed now
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
Actually I paid the same price you would pay with tax, thanks for being constructive douche
player911 said:
All N7s are under warranty. The hardware has a 1yr warranty. Google will fix it.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Thank you. I'm just not sure if its worth replacing at this time because of how back ordered the tablets are. I'm on vacation so I don't have the ability to talk to google right now I just hope the screen doesn't fall apart on me.
mossontree said:
Thank you. I'm just not sure if its worth replacing at this time because of how back ordered the tablets are. I'm on vacation so I don't have the ability to talk to google right now I just hope the screen doesn't fall apart on me.
Click to expand...
Click to collapse
I got 2 defective N7's....returned them. My plan is to wait until the 2nd "batch" with no defects. Maybe in few months, I will try again.
You should probably return and do what I (and many others), are doing. Wait.
My thinking was, I paid $275 for this, and its defective. Did I come looking for a perfect tablet? Yes. Not a defective one. Its really your call, but I can tell you the problem won't get any better.
Cheers
Mine was just noticeable on day one, within days the screen was visibly moving just by handling the tablet.
So there is every chance it will get worse so I would say get it replaced.
By the same token, there is every chance a replacement will have the same problem and just as much chance that you will get a perfect unit that develops a fault later on.
Suppose it's down to what yo are prepared to put up with.
Personally, if it turned out every unit in the world had a problem I would live with it and just try to find a fix but knowing that there ARE perfeclt good units out there makes it harder to live with.
I'm planning on getting a warranty from squaretrade for the tablet. Mine is fine but just in case something develops down the line I like to have peace of mind
Eh. $40 for a $200 device seems a little much.
kinda off topic but
my screen started something very strange today..
it has these little lines about 1/2 inch long running up and down it at random locations. It looks kinda like some type of render tearing. When you twist the tablet from side to side they kinda glow then go away. They look off shades of the colors being produced by those pixels.. I just noticed this thread and thought i would post here instead of starting another Thread.. Hope you do not mind.
Its so faint i cant get a picture of it at all. Sorry about this.. My question is has anyone ever seen anything like this.. It reminds me of the grid if code on matrix but its not that bad . its always at the same position until you power off then they are right back but different / random locations. They are not lined up in any way except it runs same directing. vertically
.
.
I'm sorry to say my second Nexus 7 despite initially looking good has now popped the left side of its glass and displayed a stuck green sub-pixel. I'm really disappointed as I think its a fantastic device apart from the poor QC. I may try and buy later if I see on this forum that ASUS have got there act together.
Good luck to all who are trying to get a decent unit.
Poor QC, overinflated expectations for a entry level device, or a newly registered shill poster.
I replaced mine through the play store and its perfect. Maybe I just got lucky.
Sent from my Galaxy Nexus using Tapatalk 2
CrazyPeter said:
Poor QC, overinflated expectations for a entry level device, or a newly registered shill poster.
Click to expand...
Click to collapse
LOL! I dont think expecting the glass to be stuck to the body of the device is an 'inflated expectation'? regardless of price point. Tosser :laugh:
Yeah I'm pretty sure the front is not supposed to fall off
http://www.youtube.com/watch?v=WcU4t6zRAKg
Sent from my Nexus 7 using xda premium
He is right. My first nexus had screen lift. My second had a faulty LCD and my third has screen lift again.
Sent from my Nexus 7 using xda premium
Same here, my second replacement is good, glad i did it instead of putting up with a creaky raised screen
Sent from my Nexus 7 using xda app-developers app
haloimplant said:
Yeah I'm pretty sure the front is not supposed to fall off
http://www.youtube.com/watch?v=WcU4t6zRAKg
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
Some of them are built so the front doesn't fall off at all... just some aren't prepped quite as safe as some of the others
Here is a thought... A crazy one I know but here you go....
Instead of constantly replacing a newly released device because of minor screen lift that does not effect normal use how about taking a chill pill, breathing in and out and relaxing?
Mine has screen lift and it still works great! Me? I will wait a few months and replace it once the flaw is fixed in manufacturing and there has been enough time to filter out all the flawed still in stock versions...
When I picked up my first one and it had screen lift, I was disappointed and angry. When I exchanged for a second one and it had screen lift and a non-functioning touch screen, I was just angry. When I picked up my third one with screen lift I just shrugged. Yesterday I picked up my fourth one with screen lift and a loudly popping speaker and I just laughed :silly:
There must be bad lots or something?
On my first unit I bought at staples and everyone I know local has no issues and no replacements. I have been and will keep looking for issues on them but so far so good.
raqball said:
Here is a thought... A crazy one I know but here you go....
Instead of constantly replacing a newly released device because of minor screen lift that does not effect normal use how about taking a chill pill, breathing in and out and relaxing?
Mine has screen lift and it still works great! Me? I will wait a few months and replace it once the flaw is fixed in manufacturing and there has been enough time to filter out all the flawed still in stock versions...
Click to expand...
Click to collapse
Yeah, what is up with people, expecting a product without defects? That is just weird.
Hopefully those people get filtered out of the gene pool and we can live in a peaceful future were defects are accepted as normal.
Ravynmagi said:
Yeah, what is up with people, expecting a product without defects? That is just weird.
Hopefully those people get filtered out of the gene pool and we can live in a peaceful future were defects are accepted as normal.
Click to expand...
Click to collapse
Learn to read....
I said nothing about a defect being acceptable..
You may now remove foot from mouth...
raqball said:
Here is a thought... A crazy one I know but here you go....
Instead of constantly replacing a newly released device because of minor screen lift that does not effect normal use how about taking a chill pill, breathing in and out and relaxing?
Mine has screen lift and it still works great! Me? I will wait a few months and replace it once the flaw is fixed in manufacturing and there has been enough time to filter out all the flawed still in stock versions...
Click to expand...
Click to collapse
I'll bet that what actually happens is you'll send yours in, and you'll receive a refurb with EXACTLY the same problem. But you're so Zen-like about the whole thing, you'll just smile and go through the process over and over and never lose your cool. I envy your calm.
Of course, you'll have to hope the defect is obvious immediately, because every time you connect a new device to your Google account (and granted, one should put a hard limit on how many defects one accepts before considering the product to be junk) you'll use up a Google Music activation. And we can only deactivate 10 devices in a year. A big deal? Maybe, if you go through freaking defective products like this trying to get one that works decently.
Oh, and that will be another device that shows up in your list in Google Play that you can't delete. You'll remove it from the menu, but it'll be sitting there, taunting you.
Oh, and maybe you open an ebook on the defective that's limited to 3 devices, and then you can't open the book on your new one. And maybe the "remove from device" option isn't there, so you have to go through Google to get things fixed. But hey, relax, right?
If you're happy to sit on a defective device for months with the hope that it'll be better fixed later, knock yourself out. For some of us, the Nexus 7 is a special device, being the only Nexus tablet, and we just want one without defects. This whole preachy routine really does get a bit old.
raqball said:
Here is a thought... A crazy one I know but here you go....
Instead of constantly replacing a newly released device because of minor screen lift that does not effect normal use how about taking a chill pill, breathing in and out and relaxing?
Mine has screen lift and it still works great! Me? I will wait a few months and replace it once the flaw is fixed in manufacturing and there has been enough time to filter out all the flawed still in stock versions...
Click to expand...
Click to collapse
Here is a rational thought.
How about a device should not have a so called minor screen lift issue. That moves around when you touch you the screen. That when you pick up the device and hold it the damn thing feels like it is falling apart and about to simply break.
Only a fool would accept that and keep the device. It doesn't affect normal use? What are you smoking? A touch screen device with a defective screen doesn't effect normal use? So you're going to keep a bad crappy device for a couple of months because hell I don't know why. So everybody else should keep their as well.
These devices currently have a ton of QC issues. Fact. People will report and discuss them. The only trolls are the people that keep saying people reporting issues etc must be trolling.
wynand32 said:
I'll bet that what actually happens is you'll send yours in, and you'll receive a refurb with EXACTLY the same problem. But you're so Zen-like about the whole thing, you'll just smile and go through the process over and over and never lose your cool. I envy your calm.
Of course, you'll have to hope the defect is obvious immediately, because every time you connect a new device to your Google account (and granted, one should put a hard limit on how many defects one accepts before considering the product to be junk) you'll use up a Google Music activation. And we can only deactivate 10 devices in a year. A big deal? Maybe, if you go through freaking defective products like this trying to get one that works decently.
Oh, and that will be another device that shows up in your list in Google Play that you can't delete. You'll remove it from the menu, but it'll be sitting there, taunting you.
Oh, and maybe you open an ebook on the defective that's limited to 3 devices, and then you can't open the book on your new one. And maybe the "remove from device" option isn't there, so you have to go through Google to get things fixed. But hey, relax, right?
If you're happy to sit on a defective device for months with the hope that it'll be better fixed later, knock yourself out. For some of us, the Nexus 7 is a special device, being the only Nexus tablet, and we just want one without defects. This whole preachy routine really does get a bit old.
Click to expand...
Click to collapse
Guess how many devices I have linked to my account? lol
Seven GNex phones and two N7s. I've returned 4 N7s but one of them had a broken touch screen so I couldn't actually set it up and on the other the screen lift was so bad that I didn't bother powering it up. Crazy stuff. I honestly don't know why I keep coming back to the Nexus brand after my recent experiences.
Here's an actual rational though.
Only a fool would fail to read and call someone out for something opposite of what they said.
CHILL OUT, COUNT TO 10 before you make yourself look like an idiot again. He never suggested you accept a flaw, he said that repeatedly doing the same thing and expecting a different result is not the best idea. Obviously you want the device, but instead of complaining about it here, which will do absolutely freaking nothing, why not take a breath and waiting a week? Rapid fire returns sure haven't worked for you yet.
Yawn....
Every device has growing pains the the N7 is no different... Google botched the pre-orders and they have a manufacturing issue to correct...
I will TRY and make this simple...
Let say Google had 10 million produced before they correct the manufacturing process / defect.. Now lets say they sold 5 million... That leaves 5 million defective units still on shelves / in stock...
You can continue to exchange it until the cows come home and guess what? Your replacement is going to come from the defective (read: in stock) pile until the defect is corrected and the originally shipped (read: defective) units have been depleted...
Save yourself the headache, stress, tantrums and wait a few months for the issue to be resolved and the fixed units to become the in stock norm...
If the unit has an issue that prevents it from functioning then that's another matter... Slight screen raise is not one of those... Keep on replacing it and keep getting the same (read: originally manufactured defect) unit in the mail... It's your headache not mine and I'm not the one throwing a tantrum in an online forum..
I will wait a few months and exchange mine once Google has resolved the issue and the in stock tablets are that of the fixed variety...
My .02
Solange82200 said:
Same here, my second replacement is good, glad i did it instead of putting up with a creaky raised screen
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
Same for me. I contemplated not returning it to Office Depot but I ran by there at lunch and swapped for this one which appears good so far.
Sent from my Nexus 7 using xda premium
raqball said:
Learn to read....
I said nothing about a defect being acceptable..
You may now remove foot from mouth...
Click to expand...
Click to collapse
You said you are fine with screen lift. Screen lift is a defect.
I genuinely hope mine comes perfect, but I was just wondering if anyone from HTC has came out to clarify some of the build issues such as gaps in the unibody.
Or if anyone has had contact directly with HTC highlighting these issues.
...and of course what actions HTC will be taking ?
I know the phone was initially delayed but it still seems as though people are receiving defective handsets.
The gap and speaker covers I think htc is looking at the glue for them
Sent from my HTC One using xda app-developers app
Would be interested to know how many have been returned from the entire 1st large volume of retail units.
Xperia23 said:
Would be interested to know how many have been returned from the entire 1st large volume of retail units.
Click to expand...
Click to collapse
same - a complete guess by me would probably be around 25-30% of XDA users with Ones just from seeing threads etc.
no idea for general people - theyre probably much less fussy
How often are fresh batches made? I mean is it done every couple of week, a month..
I'm thinking of getting the One in May.. Will that be a few batches in?
djbenny1 said:
same - a complete guess by me would probably be around 25-30% of XDA users with Ones just from seeing threads etc.
no idea for general people - theyre probably much less fussy
Click to expand...
Click to collapse
Then again, it's usually the people with problems who post, so the sheer volume of the "my phone is defective" posts that you see may not be completely accurate either.
rkial said:
How often are fresh batches made? I mean is it done every couple of week, a month..
I'm thinking of getting the One in May.. Will that be a few batches in?
Click to expand...
Click to collapse
I'm sure that's late enough. I'm getting one when they hit stores here in the us, and when they come out I'm inspecting them at the store and ill have the sales person burn through the whole stock till I get a good one
Sent from my ADR6425LVW using xda app-developers app
Xperia23 said:
I genuinely hope mine comes perfect, but I was just wondering if anyone from HTC has came out to clarify some of the build issues such as gaps in the unibody.
Or if anyone has had contact directly with HTC highlighting these issues.
...and of course what actions HTC will be taking ?
I know the phone was initially delayed but it still seems as though people are receiving defective handsets.
Click to expand...
Click to collapse
im from the first batch no issues here, but i have heard that S4 users are weary of their initial batches, as the plastic used looks kinda cheap
I hops samsung are addressing their issues of making cheap mass produced phones
Xperia23 said:
I genuinely hope mine comes perfect, but I was just wondering if anyone from HTC has came out to clarify some of the build issues such as gaps in the unibody.
Or if anyone has had contact directly with HTC highlighting these issues.
...and of course what actions HTC will be taking ?
I know the phone was initially delayed but it still seems as though people are receiving defective handsets.
Click to expand...
Click to collapse
In terms of gaps and other issues, that's a question of better fittings to fill the gaps. For things like speaker covers falling off, it's probably a glue issue.
Otherwise, there's basically zero issues. Compared to last year, HTC has improved a lot.
Mine is pretty flawless considering the issues that have been reported here. Just a super tiny gap at the top end of the display, but barely noticeable. Not gonna return it, would most likely get a worse one.
rkial said:
How often are fresh batches made? I mean is it done every couple of week, a month..
I'm thinking of getting the One in May.. Will that be a few batches in?
Click to expand...
Click to collapse
Batches are daily
HTC will be focussing in the body issues and camera yields
I would say stricter QA began after 15th of march
Squirrel1620 said:
I'm sure that's late enough. I'm getting one when they hit stores here in the us, and when they come out I'm inspecting them at the store and ill have the sales person burn through the whole stock till I get a good one
Sent from my ADR6425LVW using xda app-developers app
Click to expand...
Click to collapse
This ^^. Although I'm UK Midlands and I'll be having " one " ( pun ) from first batch.
I'll do exactly the same ha ha. I think I'll be ok, I just want to actually get the bloody device now !
The wait is killing me and my Arc S is just dying with its measly 512MBram.
A previous poster makes a good point - only people who have a problem (or a Samsung) are likely to post.
Just to try to redress that, I got my One on March 22nd - clearly an early batch.
It has no overhang, no gaps between the case and edging strip, no loose speaker grille - in fact absolutely no defect that I can find. Up to now, all features have worked perfectly.
This is, without doubt, the best quality and most exciting phone I have ever owned.
I think people forgot how bad things got last year. Last year the One X forums were LITTERED with massive issues. People talking about how the phone overheated to the point that the polycarbonate started to deform, how the display would flicker and corrupt, how there were lamination issues and yellow spots everywhere on the display. How their phone would creak and the massive gaps that would show. How their wifi antenna would break.
A year may seem like a long time ago, but it was only a year ago that the One X had horrible defect rates.
Hunt3r.j2 said:
I think people forgot how bad things got last year. Last year the One X forums were LITTERED with massive issues. People talking about how the phone overheated to the point that the polycarbonate started to deform, how the display would flicker and corrupt, how there were lamination issues and yellow spots everywhere on the display. How their phone would creak and the massive gaps that would show. How their wifi antenna would break.
A year may seem like a long time ago, but it was only a year ago that the One X had horrible defect rates.
Click to expand...
Click to collapse
This time HTC will take care as company's future depends on HTC One. HTC really needs a hughly succesfull phone to get back into the business. HTC One X was their worst mistake in terms of QC.
Yup, mostly ppl with issues will complain about the phone, which is absolutely normal in the General or Q&A sections. So I think for the most part the rest don't have any issues. The S3 forums had many threads exposing problems as well, the Amoled screen on mine turned yellowish when tilted 20 degrees or so and there were many issues with black ink marks which made me and several other ppl angry even though it's an amazing phone.
I think it's normal to try and see if other ppl have the same issue and if there is a solution. Aside from the uneaven build quality which many early batches have I'd say that's very good issues wide.
I don't get why there could be issues between owners of HTC and Samsung, we're all supposed to be on the same side and trying to make android and our android phones better. Both phones are good no one can deny that
Will.1 said:
Yup, mostly ppl with issues will complain about the phone, which is absolutely normal in the General or Q&A sections. So I think for the most part the rest don't have any issues. The S3 forums had many threads exposing problems as well, the Amoled screen on mine turned yellowish when tilted 20 degrees or so and there were many issues with black ink marks which made me and several other ppl angry even though it's an amazing phone.
I think it's normal to try and see if other ppl have the same issue and if there is a solution. Aside from the uneaven build quality which many early batches have I'd say that's very good issues wide.
I don't get why there could be issues between owners of HTC and Samsung, we're all supposed to be on the same side and trying to make android and our android phones better. Both phones are good no one can deny that
Click to expand...
Click to collapse
What is more funny is you have guys setting up threads complaining about the phone, when they dont even own one
I assume phone is now delayed due to build issues and also from what I hear camera issues be it software or hardware ?? Went to buy one from 3 the strand uk they had none but when I was looking to buy the manager got on the phone then said some are on the way. I asked about issues and he basically avoided the questions so asked about stock levels and he wouldn't tell me. I was put off by the staffs shady behaviour so it convinced me to wait for 64gb which was advertised on an in store flyer. I asked about it and manager said they wont get it. Just felt like they were not being honest want the phone now but decided to wait. Just hope 64gb is released in uk!!!
Custom Stock Rom 4.1 Eternity
Brilliantly Stock
AW: Have HTC recognised build issues ?
Please, close this thread!
Sent from my HTC One using xda premium
Gaps in the unibody is a completely made up issue imo. I have still not seen a gap in the construction in any photo posted here. I have seen small gaps, as thin as a hair, where the speaker grille attaches. This is not the zero-gap unibody, it's a speaker grille. This phone is built better than probably any phone on the market today, or in recent memory. All of the whining about "poor build quality" sounds childish and is undeserved by HTC. If anything they deserve some praise for the incredibly GOOD build quality of the One.
So before you ask me this is not my S Pen I saw this on Twitter.
Do you think the Pen just broke like this or was damaged by the user? Has anyone had any issues with their S Pen (such as breaking or the end coming off)?
Uh oh, I sure hope this isn't a common thing. I just started messing around with all the new things the S pen can do. This makes me nerveous to even pull it out.
never had a issue with a s-pen more than likely user error
Learn how to use it properly.
I have been drawing and using it for almost 2 weeks now, it works like a charm.
TechOut said:
So before you ask me this is not my S Pen I saw this on Twitter.
Do you think the Pen just broke like this or was damaged by the user? Has anyone had any issues with their S Pen (such as breaking or the end coming off)?
Click to expand...
Click to collapse
you saw this on twitter. dont bother yourself or others.
FaKe nEwS
bober10113 said:
you saw this on twitter. dont bother yourself or others.
FaKe nEwS
Click to expand...
Click to collapse
Not trying to bother anyone I dont believe the Pen just breaks like that and that's why I asked I wanted to know if anyone else experienced issues with a brittle S Pen
TechOut said:
Not trying to bother anyone I dont believe the Pen just breaks like that and that's why I asked I wanted to know if anyone else experienced issues with a brittle S Pen
Click to expand...
Click to collapse
didn't want to pass as being harsh but social media as being a source of information should be taken lightly. smear campaigns are common espeatially near launch day.
bober10113 said:
didn't want to pass as being harsh but social media as being a source of information should be taken lightly. smear campaigns are common espeatially near launch day.
Click to expand...
Click to collapse
Again I never said whether it was true or false. I posted it to see if anyone else had similar issues to verify the legitimacy of the post. I did not post it to spread news I posted it to gather information from a wider audience
TechOut said:
Again I never said whether it was true or false. I posted it to see if anyone else had similar issues to verify the legitimacy of the post. I did not post it to spread news I posted it to gather information from a wider audience
Click to expand...
Click to collapse
point taken.
I work in a national carrier phone store, and our demo model Note 9 was installed by our inventory manager. The S-pen broke while she was installing the display, it snapped the clicker off.
Edit: remove editorial comments
grmcrkrs said:
I work in a national carrier phone store, and our demo model Note 9 was installed by our inventory manager. The S-pen broke while she was installing the display, it snapped the clicker off.
Edit: remove editorial comments
Click to expand...
Click to collapse
How? For that to have happened the S Pen would have had to been sticking out and then obviously of it gets hit it could snap off
Just Happened to me too
Just happened to me too,I can see this happening pretty easily. The end has a very thin plastic housing for a part that gets a moderate amount of tension. Broke off for me with almost no effort. I called Samsung and they denied a replacement since it is physical damage. $50 for a new one.
Rev_Nev said:
Uh oh, I sure hope this isn't a common thing. I just started messing around with all the new things the S pen can do. This makes me nerveous to even pull it out.
Click to expand...
Click to collapse
Pull yourself together for goodness sake! S-pens have been around for years and are well made though like all such tech will break if abused.
Knee jerk reactions to nothing....
Ryland
Might be a very random thing. I have used the spen alot, mainly testing screen protectors and fooling around with the new features. My spen is still solid. I have dropped a few times as well.
Sent from my Samsung SM-N960U1 using XDA Labs
S-Pen is very solid. Our last display for the Note 8, someone snapped the S-pen clicker off that one too. So it's probably just spiteful thing. Customers being customers.
Same thing happened to mine yesterday while I was trying to pull it out of the phone. The rest of the pen got stuck inside the phone. I tried putting the top back on and now it won't pop out at all. Any suggestions on how to get it out? Thinking of leaving in there until I can order another one. Smh.
Dreise said:
Just happened to me too,I can see this happening pretty easily. The end has a very thin plastic housing for a part that gets a moderate amount of tension. Broke off for me with almost no effort. I called Samsung and they denied a replacement since it is physical damage. $50 for a new one.
Click to expand...
Click to collapse
Update, Samsung offered a free replacement. They sent me a shipping label to return the broken one.
.....Nope
I had several Note devices and not once have I replaced a S pen, I haven't switched out the tip. Not sure how you could damage it anyway besides the obvious. It feels light enough why incredible Hulk it ??
Mine broke after 3 days...
It was a little wobbly out of the box. Didn't think much of it. I've had all Notes since the 2, never had one break on me and used them each for over a year. On day 3 of the Note 9, I was just using my ginger nail to pull it out and it just fell off. Wasn't using much pressure. I take care of my electronics. I went to you YouTube and saw that it had happened to others. One guy stated that he contacted Verizon and they sent him a new one. I called AT&T. It wasn't as easy as his, but after a few trys and calling Samsung directly, AT&T gave me a 50 dollar credit. The actual cost was 54 with taxes, but it was close enough. I'm just worried that this is going to be an ongoing thing. Samsung was great and offered to fix it immediately (they sent a box with return postage) but said the carrier should have fixed it with no issues. So. I called AT&T again and this time they took care of it. They wanted to replace the whole phone, but I didn't want to go through setting it up again and asked for a credit. They agreed and I had a new one in about 4 days or so.
Just happened to me now, device is only 24 hours in hand purchased from Samsung. Anyone else get a free replacement from samsung?