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Got a call from Gamestop today to come pick up my Nexus 7, originally I was schedule to receive it on the third wave around Aug 8th.
I let the dude know I didn't want to pick it up due to all the problems I'd been reading about and was wanting to wait it out for the second & third waves.
My question is this: Are these second and third waves going to be any different from a manufacturing standpoint? Or can we expect to endure the same problems most first wave users are being plagued with? Google's aware of all these problems, but are they doing anything different to amend them? I'm reeeeally not trying to risk picking up a defective device and have to go through the whole defective unit return.
I am extremely interested in any professional opinions on this too (quotes from employees?)
Mine is currently reserved at gamestop, waiting for that call/text.
One more thing... I was told by the Gamestop employees that any defective exchanges would be done from the stock in-store (wouldn't this just be more of the same wave of defective tablets?) and can only be done within 30 days and after that you will have to go through the manufacturer.... Would this be Asus or Google? And are we better off purchasing through the Google Play store themselves? In the unfortunate case of the unit going bad after the 30 day grace period is up from Gamestop.
From the conversation I had with the representative when I was doing warranty exchange on mine, anything after the initial wave of devices should not have the screen creek issue. They are making sure all the screens are secured properly now. The other reason I was returning mine was because of the terrible screen flicker, he did not touch on that and said, "he has only heard about a few cases of the screen flicker."
So it looks like the screen creek should be fixed for sure but I am not sure about the other issues.
roush611 said:
From the conversation I had with the representative when I was doing warranty exchange on mine, anything after the initial wave of devices should not have the screen creek issue. They are making sure all the screens are secured properly now. The other reason I was returning mine was because of the terrible screen flicker, he did not touch on that and said, "he has only heard about a few cases of the screen flicker."
So it looks like the screen creek should be fixed for sure but I am not sure about the other issues.
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Click to collapse
Yeah, the guy at my Gamestop was completely clueless to any of these device problems. I'm pretty worried about dead pixels, even if they're not showing up right away, but down the road. I'm seriously considering getting back my deposit and waiting for Google to address these issues and let us know they've been fixed. Because at this point, I feel that it's almost like playing russian roulette with these early units. :/
hullbay said:
Yeah, the guy at my Gamestop was completely clueless to any of these device problems. I'm pretty worried about dead pixels, even if they're not showing up right away, but down the road. I'm seriously considering getting back my deposit and waiting for Google to address these issues and let us know they've been fixed. Because at this point, I feel that it's almost like playing russian roulette with these early units. :/
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Click to collapse
Just go get the damn thing, if there's a problem then take it back or call Google, it's got a one year warranty for that stuff. Everyone still waiting on theirs from Google, and you won't go pick yours up now wtf, I got mine from GameStop a week and a half ago and it's fine. Stop being a vagina and go get it and have fun with it.
Sent from my Galaxy Nexus
First, you must keep in mind that more people are going to a forum to complain than compliment. That's just human nature.
I believe the screen flicker has more to do with your wifi connection than the device.
I pre ordered mine through Google so I guess that would make it first wave and it's a near perfect as a tablet can be.
The most popular issue is screen lifting on the left portrait side. Other complaints are nowhere near as common.
After I returned my 16 with screen separation to Sam's, I called Google CS twice this weekend to find out what's being done about this, in order to make a better informed decision about buying another one. Both reps I spoke with were aware of the issue but said that it was very rare, a bad batch.
Although I knew that they were understating the frequency of this problem, I did decide to order the 8. My experience with the first one was overwhelmingly positive, and I missed having it. Mostly it was the rationalization that if I order from the Play store I can exchange it as many times as I need to.
If I was aware of the information that would be posted Monday, I probably would have waited.
In case you missed it, someone disassembled theirs with a heat gun and gave us the current working theory for why this is happening.
http://forum.xda-developers.com/showpost.php?p=29194958&postcount=372
http://forum.xda-developers.com/showpost.php?p=29202762&postcount=391
You really should read his analysis, but I'll summarize. There is a ledge around the inside of the frame. It is covered with double-sided tape. The display rests on this ledge and relies on its adhesion to stay seated. The ledges for the top and bottom sides of the device are the widest (12 and 16 mm), and the right ledge is 6.5 millimeters.
The left ledge is the only side that isn't a constant width. The top and bottom portions of the left ledge are 3 mm, but there is a middle portion that is even narrower to make room for the touchscreen input cable. It's only 1.5 mm wide.
Since this is the common point of separation, it seems likely that the adhesive on the left ledge is not strong enough to fasten the display to such a narrow contact area.
Full credit to Simon Haddow (nexus7dude) for this information and these images.
If he's right, the cause of left side screen lifting is present in all units. The obvious possible solutions are to either redesign the frame, which would be disastrous, or to increase the strength of the adhesive being used on this ledge.
Some people are being told by CS that it was a gluing problem. If that's true, new units should have a stronger bond, at least along the left ledge.
My order will be delivered tomorrow. I'm not optimistic that they've already made these changes to outgoing units.
But at the same time, as long as Google honors its role in Play store warranties, I expect to be happy with this purchase.
pxlitup said:
The most common issue is screen lifting on the left portrait side. Other complaints are nowhere near as common.
After I returned my 16 with screen separation to Sam's, I called Google CS twice this weekend to find out what's being done about this, in order to make a better informed decision about buying another one. Both reps I spoke with were aware of the issue but said that it was very rare, a bad batch.
Although I knew that they were misrepresenting the frequency of this problem, I did decide to order the 8. My experience with the first unit was overwhelmingly positive, and I missed it. Mostly it was the rationalization that I can exchange it as many times as I need to.
If I was aware of the information that would be posted Monday, I probably would have waited.
In case you missed it, someone disassembled theirs with a heat gun and gave us the current working theory for why this is happening.
http://forum.xda-developers.com/showpost.php?p=29194958&postcount=372
http://forum.xda-developers.com/showpost.php?p=29202762&postcount=391
You really should read his analysis, but I'll summarize. There is a ledge around the inside of the frame. It is covered with double-sided tape. The display rests on this ledge and relies on its adhesion to stay seated. The ledges for the top and bottom sides of the device are the widest (12 and 16 mm), and the right ledge is 6.5 millimeters.
The left ledge is the only side that isn't a constant width. The top and bottom portions of the left ledge are 3 mm, but there is a middle portion that is even narrower to make room for the touchscreen input cable. It's only 1.5 mm wide.
Since this is the most common point of separation, it seems likely that the adhesive on the left ledge is not strong enough to fasten the display to such a narrow contact area.
Full credit to Simon Haddow (nexus7dude) for this information and these images.
If he's right, the cause of left side screen lifting is present in all units. The obvious possible solutions are to either redesign the frame, which would be disastrous, or to increase the strength of the adhesive being used on this ledge. Some people are being told by CS that it's a gluing problem. If that's true, they should be correcting units by using a stronger bond, at least along the left ledge.
My order will be delivered tomorrow. I'm not optimistic.
But at the same time, as long as Google honors its role in Play store warranties, I expect to be happy with this purchase.
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Click to collapse
Good info. Ill be keeping an eye on mines down the road. If it eventually lifts in the area shown, then ill just send it in to get stronger bond applied. I ordered through playstore and haven't noticed anything. But that's what warranties are for. This is something that will easily be covered of it does happen. I can see why some units are having this happen. Based on your summary and the pics.
sway40 said:
Just go get the damn thing, if there's a problem then take it back or call Google, it's got a one year warranty for that stuff. Everyone still waiting on theirs from Google, and you won't go pick yours up now wtf, I got mine from GameStop a week and a half ago and it's fine. Stop being a vagina and go get it and have fun with it.
Sent from my Galaxy Nexus
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Agree 100%. People complain about the problems. They don't complain about fine units. I'm sure many many more people have good units than bad ones. And if you happen to get unlucky... return it! Some people....
Just talked to a Google rep. We have a 15 day "grace period" where we can get facilitated exchanges through Google. After that we hhave to deal with Asus.
Sent from my Nexus 7 using Tapatalk 2
ikn0wagh0st said:
Just talked to a Google rep. We have a 15 day "grace period" where we can get facilitated exchanges through Google. After that we hhave to deal with Asus.
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Haven't they been telling people that warranties for Play store purchases will be handled by Google for the first year?
I hope you're trolling.
EDIT: http://forum.xda-developers.com/showthread.php?t=1773057
There's an entire thread about it.
pxlitup said:
Haven't they been telling people that warranties for Play store purchases will be handled by Google for the first year?
I hope you're trolling.
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Believe me, I wish I was trolling. I'm sure every rep is saying something different. Try calling, the wait time is under a minute.
Sent from my Nexus 7 using Tapatalk 2
Ya I've returned 3 here in canada (2 staples, 1 best buy) all had glass separation issue
im terrified to go buy another one, but i dont know how long to wait, not sure if 2nd batches have been shipped to canada, if they have been fixed even; no idea, im just gonna wait as long as i possibly can
I just picked up my N7 at FutureShop this morning and everything seems to be fine.. been watching the transformer movie to kill the batttery and nothing blew or anything..
Of course I do too have the same problem with the screen being slightly lifted.
ikn0wagh0st said:
Believe me, I wish I was trolling. I'm sure every rep is saying something different. Try calling, the wait time is under a minute.
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Click to collapse
Just got off the phone. He reassured me that this was absolutely not the case and that Play store orders will be handled by Google for 12-month warranty claims.
I asked him if there was any documentation of this, and he said that he would send me something.
E-mail from Google said:
The Nexus 7 is manufactured by ASUSTeK Computer Inc. Please contact Google
customer support for service on the ASUS limited 12 month warranty for the
Nexus 7 if purchased from Google Play, and refer to the warranty card in
the Nexus 7 packaging or visit www.asus.com for details on the ASUS
limited warranty.
If your Nexus 7 wasn't purchased from Google Play, please contact ASUS
directly for warranty service by using one of the contact options at
www.asus.com
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Click to collapse
I haven't found the warranty on ASUS website yet, but I did find the Nexus 7 warranty on a Google support page. It looks disturbingly like an edited version of the above.
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2662734
Google Play said:
The Nexus 7 is manufactured by ASUSTeK Computer Inc. ASUS provides a limited 12 month warranty for the Nexus 7. Please refer to the warranty card in the Nexus 7 packaging or ASUS for details on the ASUS limited warranty.
Click to expand...
Click to collapse
SS2006 said:
Ya I've returned 3 here in canada (2 staples, 1 best buy) all had glass separation issue
im terrified to go buy another one, but i dont know how long to wait, not sure if 2nd batches have been shipped to canada, if they have been fixed even; no idea, im just gonna wait as long as i possibly can
Click to expand...
Click to collapse
Exactly my point in all this.
Sighx said:
I just picked up my N7 at FutureShop this morning and everything seems to be fine.. been watching the transformer movie to kill the batttery and nothing blew or anything..
Of course I do too have the same problem with the screen being slightly lifted.
Click to expand...
Click to collapse
How is everything fine, yet your screen is being lifted? Lol. That's unacceptable.
--
Big key words are "if purchased from Google Play". So for everwhere else selling it, Asus handles the warranties after the 30 day "grace period" ie: Gamestop? Which is what I was originally told by the employee. Wonder how well they are with this whole scenario. Might just grab my deposit back and hold out a month or so and re-order from the Play Store when they've had a chance to work out these kinks. If anything, I feel like re-sellers won't be getting these newly fixed units as quick as well as the guarantee of the 12 month warranty from Google themselves, rather than try to deal with ASUS.
SS2006 said:
Ya I've returned 3 here in canada (2 staples, 1 best buy) all had glass separation issue
im terrified to go buy another one, but i dont know how long to wait, not sure if 2nd batches have been shipped to canada, if they have been fixed even; no idea, im just gonna wait as long as i possibly can
Click to expand...
Click to collapse
Same here,
I've bought 2, 1 from staples and 1 from Future Shop. Mainly it is the screen flicker problem. If ONLY google would smarten up and RELEASE A ****ING STATEMENT and let us KNOW if some of these issues could or will be fixed in a future patch!
qwerty123321 said:
Same here,
I've bought 2, 1 from staples and 1 from Future Shop. Mainly it is the screen flicker problem. If ONLY google would smarten up and RELEASE A ****ING STATEMENT and let us KNOW if some of these issues could or will be fixed in a future patch!
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Click to collapse
+1 Exactly.
hullbay said:
Yeah, the guy at my Gamestop was completely clueless to any of these device problems. I'm pretty worried about dead pixels, even if they're not showing up right away, but down the road. I'm seriously considering getting back my deposit and waiting for Google to address these issues and let us know they've been fixed. Because at this point, I feel that it's almost like playing russian roulette with these early units. :/
Click to expand...
Click to collapse
Wtf is wrong with you? So a couple of people come to a forum to cry about a device issue, while others stay off the forums and love the device, and that makes you want to not buy the N7? Toughen up buttercup.
Sent from my Nexus 7 using xda app-developers app
I'm sorry to say my second Nexus 7 despite initially looking good has now popped the left side of its glass and displayed a stuck green sub-pixel. I'm really disappointed as I think its a fantastic device apart from the poor QC. I may try and buy later if I see on this forum that ASUS have got there act together.
Good luck to all who are trying to get a decent unit.
Poor QC, overinflated expectations for a entry level device, or a newly registered shill poster.
I replaced mine through the play store and its perfect. Maybe I just got lucky.
Sent from my Galaxy Nexus using Tapatalk 2
CrazyPeter said:
Poor QC, overinflated expectations for a entry level device, or a newly registered shill poster.
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LOL! I dont think expecting the glass to be stuck to the body of the device is an 'inflated expectation'? regardless of price point. Tosser :laugh:
Yeah I'm pretty sure the front is not supposed to fall off
http://www.youtube.com/watch?v=WcU4t6zRAKg
Sent from my Nexus 7 using xda premium
He is right. My first nexus had screen lift. My second had a faulty LCD and my third has screen lift again.
Sent from my Nexus 7 using xda premium
Same here, my second replacement is good, glad i did it instead of putting up with a creaky raised screen
Sent from my Nexus 7 using xda app-developers app
haloimplant said:
Yeah I'm pretty sure the front is not supposed to fall off
http://www.youtube.com/watch?v=WcU4t6zRAKg
Sent from my Nexus 7 using xda premium
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Click to collapse
Some of them are built so the front doesn't fall off at all... just some aren't prepped quite as safe as some of the others
Here is a thought... A crazy one I know but here you go....
Instead of constantly replacing a newly released device because of minor screen lift that does not effect normal use how about taking a chill pill, breathing in and out and relaxing?
Mine has screen lift and it still works great! Me? I will wait a few months and replace it once the flaw is fixed in manufacturing and there has been enough time to filter out all the flawed still in stock versions...
When I picked up my first one and it had screen lift, I was disappointed and angry. When I exchanged for a second one and it had screen lift and a non-functioning touch screen, I was just angry. When I picked up my third one with screen lift I just shrugged. Yesterday I picked up my fourth one with screen lift and a loudly popping speaker and I just laughed :silly:
There must be bad lots or something?
On my first unit I bought at staples and everyone I know local has no issues and no replacements. I have been and will keep looking for issues on them but so far so good.
raqball said:
Here is a thought... A crazy one I know but here you go....
Instead of constantly replacing a newly released device because of minor screen lift that does not effect normal use how about taking a chill pill, breathing in and out and relaxing?
Mine has screen lift and it still works great! Me? I will wait a few months and replace it once the flaw is fixed in manufacturing and there has been enough time to filter out all the flawed still in stock versions...
Click to expand...
Click to collapse
Yeah, what is up with people, expecting a product without defects? That is just weird.
Hopefully those people get filtered out of the gene pool and we can live in a peaceful future were defects are accepted as normal.
Ravynmagi said:
Yeah, what is up with people, expecting a product without defects? That is just weird.
Hopefully those people get filtered out of the gene pool and we can live in a peaceful future were defects are accepted as normal.
Click to expand...
Click to collapse
Learn to read....
I said nothing about a defect being acceptable..
You may now remove foot from mouth...
raqball said:
Here is a thought... A crazy one I know but here you go....
Instead of constantly replacing a newly released device because of minor screen lift that does not effect normal use how about taking a chill pill, breathing in and out and relaxing?
Mine has screen lift and it still works great! Me? I will wait a few months and replace it once the flaw is fixed in manufacturing and there has been enough time to filter out all the flawed still in stock versions...
Click to expand...
Click to collapse
I'll bet that what actually happens is you'll send yours in, and you'll receive a refurb with EXACTLY the same problem. But you're so Zen-like about the whole thing, you'll just smile and go through the process over and over and never lose your cool. I envy your calm.
Of course, you'll have to hope the defect is obvious immediately, because every time you connect a new device to your Google account (and granted, one should put a hard limit on how many defects one accepts before considering the product to be junk) you'll use up a Google Music activation. And we can only deactivate 10 devices in a year. A big deal? Maybe, if you go through freaking defective products like this trying to get one that works decently.
Oh, and that will be another device that shows up in your list in Google Play that you can't delete. You'll remove it from the menu, but it'll be sitting there, taunting you.
Oh, and maybe you open an ebook on the defective that's limited to 3 devices, and then you can't open the book on your new one. And maybe the "remove from device" option isn't there, so you have to go through Google to get things fixed. But hey, relax, right?
If you're happy to sit on a defective device for months with the hope that it'll be better fixed later, knock yourself out. For some of us, the Nexus 7 is a special device, being the only Nexus tablet, and we just want one without defects. This whole preachy routine really does get a bit old.
raqball said:
Here is a thought... A crazy one I know but here you go....
Instead of constantly replacing a newly released device because of minor screen lift that does not effect normal use how about taking a chill pill, breathing in and out and relaxing?
Mine has screen lift and it still works great! Me? I will wait a few months and replace it once the flaw is fixed in manufacturing and there has been enough time to filter out all the flawed still in stock versions...
Click to expand...
Click to collapse
Here is a rational thought.
How about a device should not have a so called minor screen lift issue. That moves around when you touch you the screen. That when you pick up the device and hold it the damn thing feels like it is falling apart and about to simply break.
Only a fool would accept that and keep the device. It doesn't affect normal use? What are you smoking? A touch screen device with a defective screen doesn't effect normal use? So you're going to keep a bad crappy device for a couple of months because hell I don't know why. So everybody else should keep their as well.
These devices currently have a ton of QC issues. Fact. People will report and discuss them. The only trolls are the people that keep saying people reporting issues etc must be trolling.
wynand32 said:
I'll bet that what actually happens is you'll send yours in, and you'll receive a refurb with EXACTLY the same problem. But you're so Zen-like about the whole thing, you'll just smile and go through the process over and over and never lose your cool. I envy your calm.
Of course, you'll have to hope the defect is obvious immediately, because every time you connect a new device to your Google account (and granted, one should put a hard limit on how many defects one accepts before considering the product to be junk) you'll use up a Google Music activation. And we can only deactivate 10 devices in a year. A big deal? Maybe, if you go through freaking defective products like this trying to get one that works decently.
Oh, and that will be another device that shows up in your list in Google Play that you can't delete. You'll remove it from the menu, but it'll be sitting there, taunting you.
Oh, and maybe you open an ebook on the defective that's limited to 3 devices, and then you can't open the book on your new one. And maybe the "remove from device" option isn't there, so you have to go through Google to get things fixed. But hey, relax, right?
If you're happy to sit on a defective device for months with the hope that it'll be better fixed later, knock yourself out. For some of us, the Nexus 7 is a special device, being the only Nexus tablet, and we just want one without defects. This whole preachy routine really does get a bit old.
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Click to collapse
Guess how many devices I have linked to my account? lol
Seven GNex phones and two N7s. I've returned 4 N7s but one of them had a broken touch screen so I couldn't actually set it up and on the other the screen lift was so bad that I didn't bother powering it up. Crazy stuff. I honestly don't know why I keep coming back to the Nexus brand after my recent experiences.
Here's an actual rational though.
Only a fool would fail to read and call someone out for something opposite of what they said.
CHILL OUT, COUNT TO 10 before you make yourself look like an idiot again. He never suggested you accept a flaw, he said that repeatedly doing the same thing and expecting a different result is not the best idea. Obviously you want the device, but instead of complaining about it here, which will do absolutely freaking nothing, why not take a breath and waiting a week? Rapid fire returns sure haven't worked for you yet.
Yawn....
Every device has growing pains the the N7 is no different... Google botched the pre-orders and they have a manufacturing issue to correct...
I will TRY and make this simple...
Let say Google had 10 million produced before they correct the manufacturing process / defect.. Now lets say they sold 5 million... That leaves 5 million defective units still on shelves / in stock...
You can continue to exchange it until the cows come home and guess what? Your replacement is going to come from the defective (read: in stock) pile until the defect is corrected and the originally shipped (read: defective) units have been depleted...
Save yourself the headache, stress, tantrums and wait a few months for the issue to be resolved and the fixed units to become the in stock norm...
If the unit has an issue that prevents it from functioning then that's another matter... Slight screen raise is not one of those... Keep on replacing it and keep getting the same (read: originally manufactured defect) unit in the mail... It's your headache not mine and I'm not the one throwing a tantrum in an online forum..
I will wait a few months and exchange mine once Google has resolved the issue and the in stock tablets are that of the fixed variety...
My .02
Solange82200 said:
Same here, my second replacement is good, glad i did it instead of putting up with a creaky raised screen
Sent from my Nexus 7 using xda app-developers app
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Same for me. I contemplated not returning it to Office Depot but I ran by there at lunch and swapped for this one which appears good so far.
Sent from my Nexus 7 using xda premium
raqball said:
Learn to read....
I said nothing about a defect being acceptable..
You may now remove foot from mouth...
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Click to collapse
You said you are fine with screen lift. Screen lift is a defect.
I believe my back panel is slightly raised near the volume keys, I see small gap there. I don't have any other phone to post snaps at this moment, Will you please put zoomed snaps of your back panel near the volume keys.. Would like to confirm if it is a issue with my handset only or it looks same for other handset too.
Thanks a lot.
plss guys help
This has been brought up a few times in the forums already. From what I have heard, Moto has already acknowledged the issue and will take care of it. If you look at these two threads, you can see pictures of member's phones with the issue, from very minor all the way to extreme circumstances.
http://forum.xda-developers.com/nexus-6/help/cover-peeling-off-t3004941
http://forum.xda-developers.com/nexus-6/general/nexus-6-quality-issues-2-2-phones-t3002262
If you must have a photo, here is mine. The issue on my personal phone is very minor (I wouldn't have even realized it if it weren't for those links above) and gets just a little bit worse if the phone gets warm. However, even at its worst, I can barely get under the back cover with my fingernail.
I am not able to post a photo right now, but I can confirm the back cover is ever so slightly raised between power and volume buttons on my Nexus 6. I can't say if it has been like that from day one, but is so minor right now that it doesn't bug me. If it gets worse I'd probably get a cheap replacement back from eBay instead of going through an RMA process.
Here's a picture of mine, which has an almost undetectable gap. Unchanged since I purchased it.
Can I post a picture of potato?
badboy47 said:
Can I post a picture of potato?
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can 1 (kăn; kən when unstressed)
aux.v. past tense could (ko͝od)
1.
a. Used to indicate physical or mental ability: I can carry both suitcases. Can you remember the war?
b. Used to indicate possession of a specified power, right, or privilege: The president can veto congressional bills.
c. Used to indicate possession of a specified capability or skill: I can tune the harpsichord as well as play it.
2.
a. Used to indicate possibility or probability: I wonder if my long lost neighbor can still be alive. Such things can and do happen.
b. Used to indicate that which is permitted, as by conscience or feelings: One can hardly blame you for being upset.
c. Used to indicate probability or possibility under the specified circumstances: They can hardly have intended to do that.
3. Usage Problem Used to request or grant permission: Can I be excused?
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Going by the above, in the most cases I would suggest the answer would be "yes"
Thanks to all those who posted. Mine is quite similar to you guys, very slightly raised. I guess ill keep an eye , if its get worse then go for replacement.
I just took mine back yesterday to T-Mobile store and had it replaced. Mine was slightly raised at store then when I got home and set it up and actually played a few games I decided to take the back off because I felt dampness on my right hand and was confused. Thought maybe it was sweat, but to my surprise when I took case off the back panel had a huge gap/bulge right around the volume buttons.!? But what really freaked me out is the liquid that was coming out of it as well. I managed to push the panel back down and as I was doing this this liquid was oozing out from that whole side. I immediately call T-Mobile store where I purchased it and was told not to use the device and turn it off and don't charge it.
When I took device to store they where vary concerned and the rep. Actually called a rep. At Motorola about the situation. At least that's what the sale rep. At T-Mobile said. They immediately gave me a new device and a free case / cover for the phone and sent me on my way.
I don't know what the rep at Motorola told the sale rep. But he did say they are taking a serious look at this issue. It seems to be a battery issue and some batteries are actually bursting. IDK but I have a new one now with no issues and love this device.
Sent from my Nexus 6 using XDA Free mobile app
Hi
I just got mine from Tmo and start to notice this problem just like yours, i need to ask if the back case does help in this situation?
do i have to worry about it?
This means most of the devices have this back panel issue. Mine is 64GB one, so its not just 32GB that have the issue
I just called Tmo and they were very helpful and after 5 minutes of hanging up the phone they had shipped a new-brand device (as he told me they will). and i have to ship them the defective device. they also credit my account 10$ for me to ship the device
it should arrive tomorrow i hope the new one will be OK
prestige2 said:
Hi
I just got mine from Tmo and start to notice this problem just like yours, i need to ask if the back case does help in this situation?
do i have to worry about it?
Click to expand...
Click to collapse
I would return as soon as possible if your seeing any gaps in back panel. I not only had a bulge in mine but also had a mysterious liquid coming out of it. I know its hard to believe ,I wish I would have taken a picture but I didn't. Trust me just return it for another device.
Sent from my Nexus 6 using XDA Free mobile app
I have something similar however its very minor. If I push with my nail it maybe moves 0.5mm
Mine looks like this http://images.anandtech.com/doci/8687/IMG_0152.JPG
I replaced my back cover when they became available on ebay because there were some scuffs from the factory and the covers were only about $8. The new one is raised slightly. You can push it down but it raises back up over time. I would imagine any replacement will do the same until they address the adhesive on the back,
edit: Story of my process last night.
So I got my phone in the morning, and opened it up to find the screen was swirled and scratched and looked really bad in any light. Luckily my mom preordered the S6 (I have the S6 Edge) so I went over to her house to compare phones or to see if she had any scratches on hers. Her phone was absolutely perfect and was a good side by side of what my phone should have looked like. So I went into the AT&T store to activate and talk about getting a replacement or something.
I told AT&T about my concerns about the swirling and scratching and the worker that was helping me looked at it and then tried to justify it. He told me that it looked like a "geometric pattern" so clearly it wasn't from shipping and it was clearly from manufacturing. I think he was trying to comment on the concentric circling of the scratches, so I got what he was saying, but regardless of where the damage came from I felt like they should be responsible for it since they are the ones selling the phone.
Well, I asked what my options are. He told me that I couldn't activate the phone because then I wouldn't be able to return it to an AT&T store to get it replaced. He then told me that it was Samsungs problem and that I should contact their support to get it fixed, since it was a preorder he claimed the phone came straight from Samsung and not AT&T so they aren't responsible. A manager walked over to see how everything was going and when I mentioned my issues, he basically just told me that it sucked. He then walked away. On my way out I told another manager (I am assuming they were both managers. They had dress coats on that said Manager and had the AT&T logo on it.) The other manager said basically the same thing.... "Bummer." And that was it. I walked out with no options from AT&T.
I contacted Samsung and their support told me that I need to talk to AT&T about it since Samsung only manufactures the phones and AT&T sells them, so it's AT&Ts problem since they are the ones actually selling the device. So I got the official run around.
My only bet is to go back to AT&T on the 10th... which I'm supposed to be out of town, so I'm not sure what I'm going to do.
Going to try to contact AT&T today and see what they say.
Like T-Mobile people were complaining about, the screen is swirled straight out of the box. It looks really bad.
I can try and get pictures if people want. Just figured I'd get a thread started to see if anyone else has the problem.
Edit: Picture here. I'll take more tonight.
http://imgur.com/HEyLpUa
Some closeup pictures please. I was checking with someone else on other thread who received his AT&T device. No scratches on his. And maybe you should update the existing scratches thread.
yoman258 said:
Like T-Mobile people were complaining about, the screen is swirled straight out of the box. It looks really bad.
I can try and get pictures if people want. Just figured I'd get a thread started to see if anyone else has the problem.
Click to expand...
Click to collapse
Place of manufacturing? Vietnam?
Sent from my SAMSUNG-SGH-I747 using XDA Free mobile app
I tried getting a picture, but I only have my phone and it won't focus on the screen.
Um, I'm not sure the place of manufacture, I'd assume vietnam.
I went to the att store and they basically said I have to talk to samsung about it.
yoman258 said:
I tried getting a picture, but I only have my phone and it won't focus on the screen.
Um, I'm not sure the place of manufacture, I'd assume vietnam.
I went to the att store and they basically said I have to talk to samsung about it.
Click to expand...
Click to collapse
Yeah, F that. They sold you the scratched up device and now they don't want to take responsibility for it.
Welp... it continues. Guess I'll call AT&T while I'm opening mine tomorrow just to make sure I have a replacement on the way before I even have time to be disappointed lol.
gravi2 said:
Some closeup pictures please. I was checking with someone else on other thread who received his AT&T device. No scratches on his. And maybe you should update the existing scratches thread.
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Click to collapse
http://imgur.com/HEyLpUa
That's all I could get with just my cell phone, I will take some better pictures tonight when I get home.
Is it the same swirly pattern? I can semi see it.
Sent from my SAMSUNG-SGH-I747 using XDA Free mobile app
Jooosty said:
Is it the same swirly pattern? I can semi see it.
Sent from my SAMSUNG-SGH-I747 using XDA Free mobile app
Click to expand...
Click to collapse
It's the same exact swirl pattern that people on the T-Mobile forums are talking about. It looks like an old cars paint in the sun.
Sorry to see you have this problem. Both the phones that I've received, mine and my girlfriend's, seem to be scratch free. I tried to scrutinize with the brightest light I could find, the sun etc, but I couldn't see a blemish. The battery life is crap, but that's another story.
Hope you get this resolved.
ForgottenGuardian said:
Sorry to see you have this problem. Both the phones that I've received, mine and my girlfriend's, seem to be scratch free. I tried to scrutinize with the brightest light I could find, the sun etc, but I couldn't see a blemish. The battery life is crap, but that's another story.
Hope you get this resolved.
Click to expand...
Click to collapse
I just want to use the phone. I was so excited to use it, but I can't activate it because then AT&T apparently won't let me exchange it...
I wouldn't mind the scratches if I was allowed to use the phone until a new, scratch free one got here... but whatever. Stuck with my S4 while everyone else gets to enjoy their new stuff.
In all honesty man, I'd try another ATT store. I think they are just trying to shirk responsibility. Or call them and have them overnight you one. It is their product, their responsibility.
ForgottenGuardian said:
In all honesty man, I'd try another ATT store. I think they are just trying to shirk responsibility. Or call them and have them overnight you one. It is their product, their responsibility.
Click to expand...
Click to collapse
Yeah, talking with AT&T support now.
Is anyone getting Edge's that aren't scratched?
My 128gb Black Sapphire Edge should be here tomorrow. Think I'll be taking it to my local AT&T next to my work to unbox it so there is no discrepancies incase the display is scratched.
fsupartyboy850 said:
My 128gb Black Sapphire Edge should be here tomorrow. Think I'll be taking it to my local AT&T next to my work to unbox it so there is no discrepancies incase the display is scratched.
Click to expand...
Click to collapse
I called ATT support and they are sending me a new one out.
Sucks because I got the phone on Monday, but I probably won't get to actually use one until the end of the week. Which is fine, just excited.
However, I am going to assume this new one getting sent out is going to be scratched too.
The 128GB models have been fine I think, mostly 32GB models are scratched. Which makes me feel dumb for buying the 32GB model now... Should have just gotten the bigger version.
I used to work in an AT&T store, basically replacing the phones in store is the managers discretion and they never want that on their audit because it somehow looks bad for them, or at least that is the impression our manager gave us. So our store handled those situations the same way, we just kind of keep passing off the blame and hope it will carry the customer out of the store (no longer our problem).
The only way to get something done through AT&T is to call into support as you did, sometimes support will even notate on the account that the store has to replace the device. This kind of forces the store to do so, because there is a trail and the regional manager would get pissed when they discover the store keeps passing off issues. We had a customer do that once and our manager still refused to replace it, so the customer kept calling into support until the regional manager was notified and took a look at the account and then they see notes for weeks that the customer has attempted going into a store for help and been fighting with the store manager.
yoman258 said:
The 128GB models have been fine I think, mostly 32GB models are scratched. Which makes me feel dumb for buying the 32GB model now... Should have just gotten the bigger version.
Click to expand...
Click to collapse
How sure are you about this?
The reason I ask is that I hadn't really noticed many people posting which specific model they had that was scratched, but there could be some credibility to it, and a bit of shady dealings on Samsung's part if this is actually the case.
Should have my 128GB in a few hours here.
fsupartyboy850 said:
My 128gb Black Sapphire Edge should be here tomorrow. Think I'll be taking it to my local AT&T next to my work to unbox it so there is no discrepancies incase the display is scratched.
Click to expand...
Click to collapse
Poetique said:
How sure are you about this?
The reason I ask is that I hadn't really noticed many people posting which specific model they had that was scratched, but there could be some credibility to it, and a bit of shady dealings on Samsung's part if this is actually the case.
Should have my 128GB in a few hours here.
Click to expand...
Click to collapse
I've only seen maybe one person complain about 128GB version, everyone else with 128GB versions have been fine.
However, everyone with 32GB versions seem to be having the issue. It could be coincidence and have to do with popularity of the 32GB over the 128GB.
yoman258 said:
I called ATT support and they are sending me a new one out.
Sucks because I got the phone on Monday, but I probably won't get to actually use one until the end of the week. Which is fine, just excited.
However, I am going to assume this new one getting sent out is going to be scratched too.
The 128GB models have been fine I think, mostly 32GB models are scratched. Which makes me feel dumb for buying the 32GB model now... Should have just gotten the bigger version.
Click to expand...
Click to collapse
So exactly how'd this process go for you?
They gave me so much run around I've got half a mind to go to every AT&T store I can just to curse out random employees until I feel better.
The short of the line of crap they gave me is that the shipper (FedEx) is to blame and that a case will have to be opened with them before -anything- else occurs. This of course leaves me with no device until they and FedEx discuss whatever they need to in order to deal with this bullcrap.
What I'm going to do for now is see if I can wait until the local retail store gets their units in to just do an exchange. If that doesn't work, I don't know... maybe I'll be an ass and let my lawyer give them a call. Frankly I'm just that irritated at this point.
So after less than two weeks with my brand new device, the S-Pen stopped working (from one day to another). The phone recognizes it when I take it off, but soon after I hover it on the screen, starts interacting with it. It's like putting a piece of tape on the S-Pen tip and trying to write with it. Air Command doesn't work, neither the little circle that appears when you put the S-Pen close to the screen. I bought a $1000 device and now the most important/marketed feature stops working. What should I do? I've imported it so I don't have any warranty other than the one Seller gave to me (which now he's saying that the SPen is an accessory and it's not covered by their warranty).
galaxynote2 said:
So after less than two weeks with my brand new device, the S-Pen stopped working (from one day to another). The phone recognizes it when I take it off, but soon after I hover it on the screen, starts interacting with it. It's like putting a piece of tape on the S-Pen tip and trying to write with it. Air Command doesn't work, neither the little circle that appears when you put the S-Pen close to the screen. I bought a $1000 device and now the most important/marketed feature stops working. What should I do? I've imported it so I don't have any warranty other than the one Seller gave to me (which now he's saying that the SPen is an accessory and it's not covered by their warranty).
Click to expand...
Click to collapse
Sorry to hear that. That's the risk one takes when buying import.
Sent from my SM-N950U using Tapatalk
I see in your sig you've had other Notes, do you still have any of them? Try the Spen from one of your older Notes & see if it works. They are compatible, just be sure to take the Spen out of the Note 8 first, unless you have Spen Power Saver turned off, or the Spen won't work. That will tell you if you simply have a defective Spen or not. Although I've never had an Spen go bad, it is possible, hopefully it's just the Spen.
I had the same issue with my note 7, after 1 week the s pen started to behave erratic, I tried the s pen of my note 4, and it worked fine, as the note 7 was recalled and I did not want to surrender it, I bought another s pen, case solved, try with another s pen from another device, if you can not claim warranty, get another s pen, I have seen them for some 25-40 dollars
shouren04 said:
I see in your sig you've had other Notes, do you still have any of them? Try the Spen from one of your older Notes & see if it works. They are compatible, just be sure to take the Spen out of the Note 8 first, unless you have Spen Power Saver turned off, or the Spen won't work. That will tell you if you simply have a defective Spen or not. Although I've never had an Spen go bad, it is possible, hopefully it's just the Spen.
Click to expand...
Click to collapse
That's the first thing I've did. Even the first gen S-pen works fine. The phone works perfectly. I've also tested the 8's pen with the other devices and it also had issues. Luckly, the problem is the pen. Unfortunately, it's near impossible to get a new one in Argentina
winol said:
I had the same issue with my note 7, after 1 week the s pen started to behave erratic, I tried the s pen of my note 4, and it worked fine, as the note 7 was recalled and I did not want to surrender it, I bought another s pen, case solved, try with another s pen from another device, if you can not claim warranty, get another s pen, I have seen them for some 25-40 dollars
Click to expand...
Click to collapse
Yup, the main problem is that I'm unable to find the original pen here in my country, only knockoffs. I need to import it from the States, which is a pain in the ass and I don't meet the requirements to do such a thing. I guess I need to ask to some friends if they would import it for me. The worst thing is that I need to bother a lot of people to get a fix for a thousand dollars phone. I just can't believe it..
galaxynote2 said:
That's the first thing I've did. Even the first gen S-pen works fine. The phone works perfectly. I've also tested the 8's pen with the other devices and it also had issues. Luckly, the problem is the pen. Unfortunately, it's near impossible to get a new one in Argentina
Yup, the main problem is that I'm unable to find the original pen here in my country, only knockoffs. I need to import it from the States, which is a pain in the ass and I don't meet the requirements to do such a thing. I guess I need to ask to some friends if they would import it for me. The worst thing is that I need to bother a lot of people to get a fix for a thousand dollars phone. I just can't believe it..
Click to expand...
Click to collapse
You can buy it from Mexico too, is easier than import from USA. Here you can buy official spen. Try use Mercado libre
galaxynote2 said:
That's the first thing I've did. Even the first gen S-pen works fine. The phone works perfectly. I've also tested the 8's pen with the other devices and it also had issues. Luckly, the problem is the pen. Unfortunately, it's near impossible to get a new one in Argentina
Yup, the main problem is that I'm unable to find the original pen here in my country, only knockoffs. I need to import it from the States, which is a pain in the ass and I don't meet the requirements to do such a thing. I guess I need to ask to some friends if they would import it for me. The worst thing is that I need to bother a lot of people to get a fix for a thousand dollars phone. I just can't believe it..
Click to expand...
Click to collapse
Well at least it's just the Spen & not the phone. Yeah that sucks how Argentina banned online international purchases. I used to forward stuff to someone I knew in Argentina but even he got hit with duty fees even though I declare as gift. For my buddies in the EU they rarely got hit with duties.
Is it possible to purchase one through Samsung in Argentina, like is there a Samsung store there?
If worse comes to worse I can offer to purchase one & forward to you but shipping costs might not be worth it even if you can get one there for more than what it should originally cost.
Did you try changing the tip?
OnnoJ said:
Did you try changing the tip?
Click to expand...
Click to collapse
Now that's a good idea! Or even try reseating it (pull it out & put it back in).
shouren04 said:
Well at least it's just the Spen & not the phone. Yeah that sucks how Argentina banned online international purchases. I used to forward stuff to someone I knew in Argentina but even he got hit with duty fees even though I declare as gift. For my buddies in the EU they rarely got hit with duties.
Is it possible to purchase one through Samsung in Argentina, like is there a Samsung store there?
If worse comes to worse I can offer to purchase one & forward to you but shipping costs might not be worth it even if you can get one there for more than what it should originally cost.
Click to expand...
Click to collapse
Right now the seller says that he's awaiting response from his provider, I hope they'll give it to me without charge. There's a Samsung Store here, and they even promote the Note 8. But they don't even have a case for it so I doubt they would have an S-Pen, but I'll contact them if my seller doesn't have one. As you said, even as a "gift", you can't import anything without having Grade 3 tributary (or taxpaying?) identification code, named CUIT here. As I'm a student, I don't have one yet so It's impossible to me to get things outside of my country. Thankfully the situation is different than two years ago (even with that code, you wouldn't be able to import anything). I really appreciate your intention btw!
OnnoJ said:
Did you try changing the tip?
Click to expand...
Click to collapse
That's the second thing I did. I've tried all the 6 tips and none of them made a difference. Heck even without the tip is still malfunctioning. It's like something being stuck inside, but that's impossible since I didn't replaced the tip since the day I bought it.
why don't you try and go down to the Samsung store there and show them the problem, if you do that and are polite about it they might just organise a new pen for you
If your seller will not solve isseu, just buy new S Pen on Ebay:
https://www.ebay.com/i/162712007499?chn=ps&ul_ref=http%253A%252F%252Frover.ebay.com%252Frover%252F1%252F711-117182-37290-0%252F2%253Fmpre%253Dhttps%25253A%25252F%25252Fwww.ebay.com%25252Fi%25252F162712007499%25253Fchn%25253Dps%2526itemid%253D162712007499%2526targetid%253D313776934696%2526device%253Dm%2526adtype%253Dpla%2526googleloc%253D1021048%2526poi%253D%2526campaignid%253D833559251%2526adgroupid%253D39417365901%2526rlsatarget%253Dpla-313776934696%2526abcId%253D1123856%2526merchantid%253D115289655%2526gclid%253DCjwKCAiAn5rUBRA3EiwAUCWb23rjYSqgztL-yKJtsHfTVRLIPXI_59JpP7wzP7BEIKD0rHveYS6maRoCoWkQAvD_BwE%2526srcrot%253D711-117182-37290-0%2526rvr_id%253D1442990311510
OnnoJ said:
If your seller will not solve isseu, just buy new S Pen on Ebay:
https://www.ebay.com/i/162712007499...3D711-117182-37290-0%26rvr_id%3D1442990311510
Click to expand...
Click to collapse
I think he said he couldn't order online from out of country.
OnnoJ said:
If your seller will not solve isseu, just buy new S Pen on Ebay:
https://www.ebay.com/i/162712007499?chn=ps&ul_ref=http%253A%252F%252Frover.ebay.com%252Frover%252F1%252F711-117182-37290-0%252F2%253Fmpre%253Dhttps%25253A%25252F%25252Fwww.ebay.com%25252Fi%25252F162712007499%25253Fchn%25253Dps%2526itemid%253D162712007499%2526targetid%253D313776934696%2526device%253Dm%2526adtype%253Dpla%2526googleloc%253D1021048%2526poi%253D%2526campaignid%253D833559251%2526adgroupid%253D39417365901%2526rlsatarget%253Dpla-313776934696%2526abcId%253D1123856%2526merchantid%253D115289655%2526gclid%253DCjwKCAiAn5rUBRA3EiwAUCWb23rjYSqgztL-yKJtsHfTVRLIPXI_59JpP7wzP7BEIKD0rHveYS6maRoCoWkQAvD_BwE%2526srcrot%253D711-117182-37290-0%2526rvr_id%253D1442990311510
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Click to collapse
Not that simple for the OP.
http://www.slate.com/blogs/the_slat...line_shopping_to_boost_currency_reserves.html
That is really sad for op, but there has to be some way to get an original s pen in his country, well, Argentina is a BIG country, knowing this things, I feel fortunate for living in Mexico
shouren04 said:
Not that simple for the OP.
http://www.slate.com/blogs/the_slat...line_shopping_to_boost_currency_reserves.html
Click to expand...
Click to collapse
Surprised we don't do that here LOL.
Sent from my SM-N950U using Tapatalk
are you using a case that has a magnet? Magnets are known to not play well with the spen
shouren04 said:
Not that simple for the OP.
http://www.slate.com/blogs/the_slat...line_shopping_to_boost_currency_reserves.html
Click to expand...
Click to collapse
Well thats way too old lol. The restriction was deleted in 2016-17 by the actual president. However, I'm unable to import it as I dont have a tributary code because I'm a student. I may have to contact Samsung here, but I'm pretty sure that the pen would cost me up to $150 if I get it from Samsung Argentina.
alher591 said:
are you using a case that has a magnet? Magnets are known to not play well with the spen
Click to expand...
Click to collapse
I'm not using any case with a magnet, I'm using a silicone case.
__________________________________
Fun fact is that my device now won't recognize if the S Pen is inside, resulting in a heavy battery drain and a constant alarm saying that I've lost the S-Pen. Same thing happened with the Note 5 when you broke the internal switch by inserting the Pen backwards. The thing is, now I don't know if the problem is the S Pen only, or the S Pen/Note combo. So now I really need a little help here:
I want to know how does the device recognizes the pen inside: is it a mechanical switch like older Notes, or an electronic sensor?. If it's mechanical/physical switch, then I'm done. It's broke, forever. If it's a sensor, it may stopped detecting the Pen because the pencil itself is broken, so If I replace the Pen only, it should be good.
I've seen JerryRigEverything's video about how Samsung made the Note 7 waterproof. Since the N8 S-Pen is the same as the N7 one, I came to the conclusion that the S-Pen holder is the same too. As you can see in this video at 3:19 mark, there isn't any plastic switch, but there's a cable coming from the upper part that snaps on the motherboard. I'm assuming that's the sensor. If I'm right, then my device is fine as I wouldn't be able to break that sensor. I don't know. I'll have to try a new S Pen and see what happens..
galaxynote2 said:
Well thats way too old lol. The restriction was deleted in 2016-17 by the actual president. However, I'm unable to import it as I dont have a tributary code because I'm a student. I may have to contact Samsung here, but I'm pretty sure that the pen would cost me up to $150 if I get it from Samsung Argentina.
I'm not using any case with a magnet, I'm using a silicone case.
__________________________________
Fun fact is that my device now won't recognize if the S Pen is inside, resulting in a heavy battery drain and a constant alarm saying that I've lost the S-Pen. Same thing happened with the Note 5 when you broke the internal switch by inserting the Pen backwards. The thing is, now I don't know if the problem is the S Pen only, or the S Pen/Note combo. So now I really need a little help here:
I want to know how does the device recognizes the pen inside: is it a mechanical switch like older Notes, or an electronic sensor?. If it's mechanical/physical switch, then I'm done. It's broke, forever. If it's a sensor, it may stopped detecting the Pen because the pencil itself is broken, so If I replace the Pen only, it should be good.
I've seen JerryRigEverything's video about how Samsung made the Note 7 waterproof. Since the N8 S-Pen is the same as the N7 one, I came to the conclusion that the S-Pen holder is the same too. As you can see in this video at 3:19 mark, there isn't any plastic switch, but there's a cable coming from the upper part that snaps on the motherboard. I'm assuming that's the sensor. If I'm right, then my device is fine as I wouldn't be able to break that sensor. I don't know. I'll have to try a new S Pen and see what happens..
Click to expand...
Click to collapse
Man that sucks, stupid laws that keep changing! I'd be furious if the US had laws like that!
Do you have Spen Power Saver turned on?
shouren04 said:
Man that sucks, stupid laws that keep changing! I'd be furious if the US had laws like that!
Do you have Spen Power Saver turned on?
Click to expand...
Click to collapse
Doesn't make any difference. Sadly it's a hardware issue.