Related
Hi all,
I have a question to those more knowledgeable about GSM network/settings (I come from a CDMA background). I bought my girlfriend a Captivate on EBay for Christmas; everything is working OK except it cannot get any signal. As far as I know everything is set up as it should, it just won't show any bars. While using the ServiceMode app [*#0011#] it goes from NO SERVICE to GSM : LIMITED and back over and over. While using her old phone in the same spot it has full bars. We went to the ATT store and made sure everything was set up on their end. I think the phone is defective but I figured I would check here first. I'll attach some relevant (I think) screen caps and if anything jumps out or you have anything for me to try and fix this, please let me know.
edit/
Also does anyone know the exact location of the internal antenna? I opened the phone up to see if something came lose during shipment or whatever and I didn't really get anywhere. I wanted to try and jury rig a extended antenna to see if that helped reception.
You flashed that ROM/theme on the phone? Or it came like that when you bought it?
That is Serendipity 5.1.. I figure while she can't use the phone as a phone, she should still benefit from a nice rom and kernel. When I received the phone originally it had the stock rom. Before I flashed a custom I made sure to check everything out first and the problem was there since the beginning. Since then I've flashed back to stock, tried different radios, etc etc but the results are always the same.
I don't know what the person before me did to the phone though, maybe he/she flashed something incorrectly and wrote over important settings? I don't know what I'm looking at that's really why I am asking here.
Grabbed some more settings, anything seem strange or wrong?
Stupid question, but do you have an active AT&T Sim card in the Phone? btw, these phones absolutely, positively will not work on Sprint or any other CDMA carrier.
rpicaso said:
Stupid question, but do you have an active AT&T Sim card in the Phone?
Click to expand...
Click to collapse
Yes I have her new Sim card which was activated at the store over the weekend. I can switch it between her two phones, old one full bars, Captivate no bars.
Check you APN Settings. Menu> Wireless and networks > Mobile Networks > Access Point Names and let us know what they are, and we can go from there.
Says ATT WAP
Tap where is says att wap and check the settings to see if they match these:
Name: ATT WAP
APN: wap.cingular
Proxy: wireless.cingular.com
Port: 80
Username:not set
Password:not set
Server: not set
MMSC: http://mmsc.cingular.com
MMS Proxy: wireless.cingular.com
mms port - 80
mcc 310
mnc 410
authentication type - none
apn type- internet + mms
If not, adjust them accordingly and see if it clears up. If not I'd say you have a serious hardware problem.
Those settings look good to me. Thanks for the help I suppose my problem is more serious. Anyone know of anything else I can check to maybe narrow my problem down? I'm not afraid to try and replace a radio/circuit board/internal antenna.
enter *#2263# and check that band selection is set to automatic.
Yep set to AUTOMATIC - Select GSM & WCDMA All Bands
Is there something equivalent to a PRL for GSM phones? Something that tells it what towers it can connect to?
idk if its related but i have poor signal problems too with my phone sometimes only shows bars and no h or edge and sometimes just says no service or emergency calls only
Yeah same here, right now it says Emergency calls only. I know for a fact that there are at least 6 GSM cell towers in this vicinity.
Can this issue have something to do with a failed unlocking attempt? I've been trying to research all routes and I tried to "unlock" to phone by using SGS Unlock Tool (rooted method), it was never successful. It states "Sorry, no codes found unknown error", possibly meaning that something internally is screwed up? I'm just pulling stuff out of my bum at this point. Any help will be appreciated!
Last bump for the weekend. Any suggestions? Already bought a new one but I still have 30 days to return it if I can figure out how to fix this.
Hey guys I just switched from captivate to Gnote, and trying to setup the data network here.
I had the original 3g plan with att, and I read on gsmarena that this phone supports LTE 700 which is what att is using right now.
So I am just wondering, is this phone capable of using the att 4g? do I need to get a new sim from them in order to get on the 4g network?
Thank you very much in advance!
LTE version or hspa version
did you buy the Korean Note that supports LTE or have a regular HSPA note. the regular note only supports the AT&T hspa and needs an 4g apn.
tg9413 said:
Hey guys I just switched from captivate to Gnote, and trying to setup the data network here.
I had the original 3g plan with att, and I read on gsmarena that this phone supports LTE 700 which is what att is using right now.
So I am just wondering, is this phone capable of using the att 4g? do I need to get a new sim from them in order to get on the 4g network?
Thank you very much in advance!
Click to expand...
Click to collapse
In short, GSMarena got it sorely wrong. The internationally available version of the Note, with the Exynos chipset, most certainly does not support LTE in any shape or form. It should also be mentioned that Verizon also uses 700MHZ LTE as well, but both AT&T and VZW use totally different blocks within that spectrum space anyway. So, I would find it strange that GSMarena may possibly claim that not only does the Note have support for 700MHZ LTE, but also every possible carrier block therein. Seems unlikely to me...
There are however carrier specific versions of the Note based off a completely different Qualcomm Snapdragon chipset designed to work on very specific LTE networks in other parts of Asia (mainly in Korea), and AT&T is rumored to have commissioned Samsung to build them their own specific LTE version of the Note as well. HOWEVER, I would fervently recommend AGAINST buying any kind of device commissioned and built specifically for any particular carrier. ALWAYS buy unlocked devices. By buying unlocked equipment, you are taking power away from the carrier that they would otherwise have over you when it comes to your consumer choice. Not to mention all the benefits and the freedoms you should enjoy by owning your own equipment, free of any carrier imposed limitations, bloatware *ahem*CarrierIQ*ahem*, and whatever other diabolical things carriers will inevitably do to our precious equipment.
Anyway, I'm getting side-tracked here...
To get your Note fully functional, and running optimally on AT&T, it's not quite as simple as just popping your SIM card in and off you go...
The three basic things you need to do are as follows:
1. Make sure you have the correct account provisioning.
2. Configure and use the correct APN('s).
3. Disable Fast Dormancy.
I'll cover these in more detail below, but first of all I need to clarify something: the Note supports 21mbit HSPA+, which if you want to call that 4G, OK fine. Personally I try to avoid marketing catch-phrases like "3G" and "4G" altogether, so henceforth I shall refer to the Note's mobile connectivity by what it actually is: HSPA+
Now, before you're able to fully take advantage of HSPA+, you'll need to make sure that your account is properly provisioned for that feature, otherwise you'll run into a virtual speed limit which will keep your device from reaching its full speed potential. So, in order to check that you have the correct provisioning on your account, you should call in to customer service and make sure you're on a proper 4G (not LTE 4G either!) plan. Ask them if you have the correct SOC code. In my case (grandfathered unlimited data user), my SOC code should be "HSDPB." If you're on a tiered plan, it'll be something else. Either way, you need to be on a 4G plan of some sort.
"Ok, how do I do that then?"
Easy. Go to you local store and get the IMEI from a similar Samsung device (from a connectivity standpoint anyway), like an Infuse 4G, or a non-LTE Galaxy S2. From the dialer, enter in *#06#, and the IMEI should show up. Make a note of that number (hehehe). You can probably find another IMEI on the internet, too, but either way you need that. When you call in to AT&T customer support, just tell the rep that you've upgraded your device to a *insert name of device from which you got the IMEI* that you bought on eBay or something, and you want to make sure that you're on the correct plan. Provide them that IMEI, and now your account should be provisioned for HSPA+ (YAY! WOO!).
Now that that's out of the way, you need to configure your APN or APN's if you're using more than one (this only usually applies if you're grandfathered into an older plan). Go to Settings => Wireless and network => Mobile networks => Access Point Names. From here, tap the menu button and select "New APN."
Populate the fields as follows (Case sensitive!):
Name: Doesn't matter, you can call this whatever you want.
APN: Phone
Proxy: <not set>
Port: <not set>
Username: <not set>
Password: <not set>
Server: <not set>
MMSC: http://mmsc.mobile.att.net
MMSC Proxy: proxy.mobile.att.net
MMS port: 80
MCC: 310
MNC: 410
Authentication type: <none set>
APN type: internet + mms (if you're on a tiered plan) or just internet (if you're on a legacy grandfathered plan).
This APN info above is for achieving the highest possible speeds over HSPA+
The next APN generally offers slower data speeds, but depending on your area may not be any different in terms of speed after all. This is the old legacy Cingular APN, and you need to input these settings if you're on a grandfathered legacy plan, otherwise you may not be able to send/receive MMS properly.
Name: Doesn't matter, you can call this whatever you want.
APN: wap.cingular
Proxy: <not set>
Port: <not set>
Username: <not set>
Password: <not set>
Server: <not set>
MMSC: http://mmsc.cingular.com
MMSC Proxy: mmsc.cingular.com
MMS port: 80
MCC: 310
MNC: 410
Authentication type: <none set>
APN type: internet + mms
Congratulations! You should have now successfully set up both your account and your APN's properly for making your Note fully functional on AT&T! You should now at the very least be able to get onto the internet and browse etc. Pat yourself on the back!
But wait! There's more!
You still have to disable a feature on your Note called Fast Dormancy. Fortunately, this is really quick and easy to do. But first, what the hell is that, and why do I have to disable it? Well without getting all technical, simply put, it's a feature which allows a device to very quickly switch from an idle data state to UMTS/HSPA/HSPA+ and back to idle again, and generally work more efficiently, thus improving performance, and saving battery life. Problem is, in order for this feature to work, BOTH the device and the network that device is on need to support it. Unfortunately, AT&T does not currently support Fast Dormancy. As a result, by having fast dormancy enabled on your device, it'll have the complete opposite effect than what it was intended to have. Basically, your battery life will suck more, data connections will be erratic, slow, and unreliable, and you're basically wasting data overhead on a feature that, for AT&T, just doesn't exist. Disable it, and your Note will fly like it was intended.
To disable Fast Dormancy, from your dialer, enter in *#*#9900#*#*
This should pull up your SysDump menu. There, close to the bottom it should indicate your current Fast Dormancy state, enabled by default. Select that option, and it should indicate that Fast Dormancy is disabled. Exit and enjoy! Reboot the phone for good measure though. You generally don't have to, but sometimes it irons out any issues that may arise.
Hope this all helps! Enjoy your Note on AT&T!!
P.S. Hey Moderators!! Can we by any chance get this tutorial posted up as a sticky? Seems to be the best way to consolidate for AT&T users. Thanks!
Thanks for this! It really made clear what all the different APN's were about (since none of them seemed to work). Now getting 4100 / 1030 as compared to 1400 / 1000.
I second a sticky.
+1
Sticky this one, could cut down on multiple threads also
undrwater said:
Thanks for this! It really made clear what all the different APN's were about
Click to expand...
Click to collapse
Glad to hear my advice helped! You're welcome
undrwater said:
(since none of them seemed to work).
Click to expand...
Click to collapse
Out of curiosity, what APN's were you trying that didn't work?
undrwater said:
Now getting 4100 / 1030 as compared to 1400 / 1000.
Click to expand...
Click to collapse
Yeah, that sounds about right on average. You can read here about what sort of speeds to expect depending on a number of different factors.
undrwater said:
I second a sticky.
Click to expand...
Click to collapse
Thanks! *ahem* MODERATORS!!!! Helloooo??
Jade Eyed Wolf said:
Out of curiosity, what APN's were you trying that didn't work?
Click to expand...
Click to collapse
The "phone" and "pta" while using the SIM that came out off my streak. Got a SIM provisioned through a SkyRocket, and those APN's worked.
undrwater said:
The "phone" and "pta" while using the SIM that came out off my streak. Got a SIM provisioned through a SkyRocket, and those APN's worked.
Click to expand...
Click to collapse
Gotcha. Wouldn't surprise me that the pta APN wouldn't have worked, because if I'm not mistaken, I believe that's the LTE only APN anyway.
Great post !
Thx for the 4-1-1!!! This was great. However, one question, i got the skyrocket for Xmas, I put the sim in and used the 'pta' APN i found on this site. Is that OK? im gettting download speeds ~2 - 2.5. Is that what the non-LTE apn speeds are like? or should i change the IEMI number with ATT as you described and get a regular 4g plan (non LTE)? thx again
mkt123123 said:
Thx for the 4-1-1!!! This was great. However, one question, i got the skyrocket for Xmas, I put the sim in and used the 'pta' APN i found on this site. Is that OK? im gettting download speeds ~2 - 2.5. Is that what the non-LTE apn speeds are like? or should i change the IEMI number with ATT as you described and get a regular 4g plan (non LTE)? thx again
Click to expand...
Click to collapse
Honestly, I doubt you'll need to change your plan as such. However, I would avoid using the pta APN, mainly because it's monitored and regulated much more heavily than the other two I listed above. From what I read a few months ago on the Skyrocket forums, people on the pta APN were running into issues where they were getting throttled pretty badly, and in some cases, even if they weren't throttled, some websites were simply blocked outright. The solution was to fall back to the older APN's. Now I don't know if the issues with the pta APN have been fixed or not, but I would still avoid it on principle.
As for your average speeds on HSPA+, my understanding is that the Skyrocket falls back to 21mbit HSPA+ anyway when LTE is unavailable, so I would assume that your account provisions should already be set up to take full advantage of that on your Note. That being the case, yes, the speeds you are seeing are consistent with average/normal HSPA+ performance.
Feel free to read the link in my comment about 4 posts ago to understand a little more about what kinds of speeds to expect based on a number of environmental factors.
Thanks so much for this info. This needs a sticky!
After trying both APN's listed in this thread, im not able to fully receive MMS messages. I get a message with a download button, but the pic will not dl after touching the button.
I came from a skyrocket, in an LTE area, then used a cheap samsung gophone for a week (what misery!) while waiting on my GNote. I looked under message settings, and do have a retrival phone number, and checked "automatically download". Text mesaaging works fine. Any advice?
Sent from my GT-N7000 using xda premium
davidusr said:
After trying both APN's listed in this thread, im not able to fully receive MMS messages. I get a message with a download button, but the pic will not dl after touching the button.
I came from a skyrocket, in an LTE area, then used a cheap samsung gophone for a week (what misery!) while waiting on my GNote. I looked under message settings, and do have a retrival phone number, and checked "automatically download". Text mesaaging works fine. Any advice?
Sent from my GT-N7000 using xda premium
Click to expand...
Click to collapse
Do you have a separate APN set for just MMS?
Jade
Ok, thx. I'll use the phone apn and avoid the PTA one...your info has been invaluable ....thx again!!!
Fantastic post! Thanks. I have had luck with the "phone" APN, but had no idea about the fast dormancy.
Tapatalk is good
dwboston said:
Do you have a separate APN set for just MMS?
Click to expand...
Click to collapse
No. I just have the one, "wap.cingular". Guessing thats my problem?
Sent from my GT-N7000 using xda premium
davidusr said:
No. I just have the one, "wap.cingular". Guessing thats my problem?
Sent from my GT-N7000 using xda premium
Click to expand...
Click to collapse
Get rid of all the MMS info in the wap.cingular APN, and set up a new APN with that info and call it "AT&T MMS" or something like that. When you set the type to MMS only, that APN will remain active always (no green button next to it) and you should receive MMS normally.
dwboston said:
Get rid of all the MMS info in the wap.cingular APN, and set up a new APN with that info and call it "AT&T MMS" or something like that. When you set the type to MMS only, that APN will remain active always (no green button next to it) and you should receive MMS normally.
Click to expand...
Click to collapse
I'll give it a shot. Thanks for the help.
Sent from my GT-N7000 using xda premium
Still not working. The pics below show my APN setup for MMS.
Sent from my GT-N7000 using xda premium
davidusr said:
Still not working. The pics below show my APN setup for MMS.
Sent from my GT-N7000 using xda premium
Click to expand...
Click to collapse
It looks like you forgot to populate the MMSC field. You've got MMS Proxy filled out, but not MMSC.
I just received a Developer Edition 64GB HTC One. I also have in my possession the AT&T Store model. I was receiving 2 to 3 bars signal strength at home with the AT&T version, but when I started using the Developer model, I was receiving one bar.
Also noticed with the developer edition, I was moving between HSPA+ and LTE frequently and even lost signal when I went inside a store. Is there anything I can do to fix this? Is anyone having the same problem?
I don't want to return the Developer edition but signal strength is important to me and I may have to, if it comes down to it.
Bump
I am by no means the most knowledgeable person here but I was for many years an employee of at&t and in that role was part of group of people that tested pre-release devices as well as upgrades to those devices post release...
So with that I know that at&t is known to manipulate signal meters on the OS of devices as part of their "network optimization". So what that would mean is that the signal strength measurement of a device with non-at&t OS might show that -95dBm is one bar, the same device with the at&t branded OS would show two or three bars. Leading the consumer to think that they have better coverage than they do.
I am not suggesting this is for certain the case but you can probably find a reliable signal strength tool for free in the play store and load it on both and compare the actual dBm measurement and you may find that they are close to the same and that the signal meter is not as accurate.
MG
Edit: I downloaded Network Signal Info by Kaibits Software and it seems to have a lot of useful info.
moregadget said:
I am by no means the most knowledgeable person here but I was for many years an employee of at&t and in that role was part of group of people that tested pre-release devices as well as upgrades to those devices post release...
So with that I know that at&t is known to manipulate signal meters on the OS of devices as part of their "network optimization". So what that would mean is that the signal strength measurement of a device with non-at&t OS might show that -95dBm is one bar, the same device with the at&t branded OS would show two or three bars. Leading the consumer to think that they have better coverage than they do.
I am not suggesting this is for certain the case but you can probably find a reliable signal strength tool for free in the play store and load it on both and compare the actual dBm measurement and you may find that they are close to the same and that the signal meter is not as accurate.
MG
Edit: I downloaded Network Signal Info by Kaibits Software and it seems to have a lot of useful info.
Click to expand...
Click to collapse
Ive never worked for AT&T but this is very true. As someone who always has the latest phones (me) its very apparent when you go to CM or any other non carrier ROM that you notice how they manipulate the signal meter.
The real answer here is that there is no difference in reception, only in signal bar representation. I believe the developer edition has a bug because the range represented isn't quite correct, it bottoms out at -113 dBm while 10 MHz LTE like on ATT should bottom out at -125 dBm.
Same situation but signal is in fact lower.
I actually found this posting searching for this exact problem. I have the ATT and the Developer edition. I noticed the bar difference but as everyone has been alluding to, I just wrote it off as how signal displayed as being wrong. However, when I turned the WiFi off and was trying to use the mobile media only, it was so slow to non existent in LTE but it changed to non LTE and did have some throughput but as you experienced it kept changing around. Again, the ATT version had great throughput and speed and stayed solidly on LTE. I am sorry I do not have the solution as I am also trying to find out what is going on and as you, I do not want to return the unlocked phone. Hope we find the solution soon.
jherbert16 said:
I actually found this posting searching for this exact problem. I have the ATT and the Developer edition. I noticed the bar difference but as everyone has been alluding to, I just wrote it off as how signal displayed as being wrong. However, when I turned the WiFi off and was trying to use the mobile media only, it was so slow to non existent in LTE but it changed to non LTE and did have some throughput but as you experienced it kept changing around. Again, the ATT version had great throughput and speed and stayed solidly on LTE. I am sorry I do not have the solution as I am also trying to find out what is going on and as you, I do not want to return the unlocked phone. Hope we find the solution soon.
Click to expand...
Click to collapse
Did ATT have different APN on the One? They have changed APN many time before. I have the dev edition with a LTE sim(one come from an ATT LTE phone), can some one post the APN from a ATT One?
Thanks,
APN Settings for ATT HTC One
RayYung said:
Did ATT have different APN on the One? They have changed APN many time before. I have the dev edition with a LTE sim(one come from an ATT LTE phone), can some one post the APN from a ATT One?
Thanks,
Click to expand...
Click to collapse
Name: ATT Phone
APN: phone
MMSC: http://mmsc.mobile.att.net
MMS proxy: proxy.mobile.att.net
MMS port: 80
MCC: 310
MNC: 410
APN type: default,admin,fota,mms,supl,hipri
Bearer: Unspecified
I have both the ATT and Dev editions. The apn settings that the dev auto populates are the same as the ATT apn settings. I did go to speedtest.net on both phones (using LTE in Virginia Beach). Although the ATT One did have one test with DL speed of @21 mpbs, subsequent tests were @ 5mpbs, which were the same as the Dev One.
---------- Post added at 02:02 PM ---------- Previous post was at 01:53 PM ----------
mklpickle said:
Name: ATT Phone
APN: phone
MMSC: http://mmsc.mobile.att.net
MMS proxy: proxy.mobile.att.net
MMS port: 80
MCC: 310
MNC: 410
APN type: default,admin,fota,mms,supl,hipri
Bearer: Unspecified
I have both the ATT and Dev editions. The apn settings that the dev auto populates are the same as the ATT apn settings. I did go to speedtest.net on both phones (using LTE in Virginia Beach). Although the ATT One did have one test with DL speed of @21 mpbs, subsequent tests were @ 5mpbs, which were the same as the Dev One.
Click to expand...
Click to collapse
FYI: I also ran Network Signal Info app which showed both devices picking up same signal (-85dbm), but each had different number of bars (ATT One had 4, Dev One had 2)
I have the same problem in Massachusetts. I have both phones At&t and dev. The dev can barely keep an LTE signal. The At&t is fine. Any thoughts on how to extract the radio from the At&t model and flash it on the dev model?
mklpickle said:
Name: ATT Phone
APN: phone
MMSC: http://mmsc.mobile.att.net
MMS proxy: proxy.mobile.att.net
MMS port: 80
MCC: 310
MNC: 410
APN type: default,admin,fota,mms,supl,hipri
Bearer: Unspecified
I have both the ATT and Dev editions. The apn settings that the dev auto populates are the same as the ATT apn settings. I did go to speedtest.net on both phones (using LTE in Virginia Beach). Although the ATT One did have one test with DL speed of @21 mpbs, subsequent tests were @ 5mpbs, which were the same as the Dev One.
Click to expand...
Click to collapse
hmm, that's what I have. I am in NYC this week and the LTE IS pretty fast. 16mb d/l
Sent from my HTC One using xda app-developers app
No need for an app. Go to Settings > About > Network. Compare the dBm there. I am getting great LTE on my unlocked edition. Got 37 Mbps down, 18 up when I tested yesterday.
-105dBm
8.33 up
6.57 down
inside my house with ATT LTE
I work in a large office building and my previous phones had a very difficult time holding an AT&T signal.
The worse for me was the Nexus 4. Up until yesterday, I was using the Samsung S3 and it did quite a bit better.
The HTC One is doing a FANTASTIC job for me. Much better reception and 2 or 3 dBm better than the S3.
So far, no complaints.
This is making me feel a bit uneasy... I hope I don't have any problems with mine! Glad to know people are aware of it, I guess...
yokken said:
This is making me feel a bit uneasy... I hope I don't have any problems with mine! Glad to know people are aware of it, I guess...
Click to expand...
Click to collapse
The signal strength is the same on both devices I have (ATT and Dev). The only difference is the way it's presented or each device's interpretation of a "good signal".
Some people were saying they have the AT&T and Developer edition and the Developer one actually dropped connections where the AT&T one held strong and was very fast. That is what scares me.
I want to make sure people are not getting caught up with signal levels in dB. I have personally spent a good amount of time testing both phones. There is several times that the DEv unit was not operating in LTE frequencies and the At&t unit was working perfectly. So I called HTC to complain. I would like everyone else to complain to HTC. They are blowing this off. There needs to be as many complaints to get this escalated. Please do not dispair about complaining to HTC thinking your phone is OK.
I had both phones for a day and, while I didn't compare signal strength (only one sim), I haven't noticed my Developer edition having any issues with signal since I took my AT&T model back.
Speeds are right where they should be and I have had no dropped calls. Maybe it's a placebo effect.
I have to say, though, even if I knew for a fact that the AT&T model consistently got better reception, I would still choose the Developer edition for the lack of bloatware, wireless tether, and factory unlocked bootloader.
We're bound to get a firmware update eventually that includes a new radio. I'm sure it will get better. Assuming that it's worse, I seriously doubt that it's hardware.
---------- Post added at 11:12 PM ---------- Previous post was at 10:55 PM ----------
yokken said:
Some people were saying they have the AT&T and Developer edition and the Developer one actually dropped connections where the AT&T one held strong and was very fast. That is what scares me.
Click to expand...
Click to collapse
Stop spreading your lies, Walternate, or we'll take out a chunk of your brain!
My developer edition is pulling down 43.6 down and 12.8 up inside the house on AT&T LTE. Current signal strength is -81 RSRP and -7 RSRQ.
I had a problem with the Dev edition not working properly with my AT&T SIM card yesterday when the phone arrived. All the phone functions worked fine, but Data did not work at all. It gave me a message that the APN was configured wrong. (Even though it was the stock AT&T settings.)
I stopped at my local AT&T Corp store this afternoon while I was out and they swapped me into a new LTE SIM Card for free. They also checked my IMEI and I believe they added it to my account info. A quick reboot and things were working fine and flying along. Apparently some of the SIM Cards are set up for the HSPA + "4g" network and do not have something authorized for the LTE. Both my old SIM Card and the new LTE card looked exactly the same as well, so there doesn't seem to be an easy way to tell if you have the LTE Enabled card. (Obviously if you were using it with an LTE phone before you know.) I was using a Nexus 4 prior to getting my One so HSPA+ was all I had available before.
My60Amb said:
My developer edition is pulling down 43.6 down and 12.8 up inside the house on AT&T LTE. Current signal strength is -81 RSRP and -7 RSRQ.
I had a problem with the Dev edition not working properly with my AT&T SIM card yesterday when the phone arrived. All the phone functions worked fine, but Data did not work at all. It gave me a message that the APN was configured wrong. (Even though it was the stock AT&T settings.)
I stopped at my local AT&T Corp store this afternoon while I was out and they swapped me into a new LTE SIM Card for free. They also checked my IMEI and I believe they added it to my account info. A quick reboot and things were working fine and flying along. Apparently some of the SIM Cards are set up for the HSPA + "4g" network and do not have something authorized for the LTE. Both my old SIM Card and the new LTE card looked exactly the same as well, so there doesn't seem to be an easy way to tell if you have the LTE Enabled card. (Obviously if you were using it with an LTE phone before you know.) I was using a Nexus 4 prior to getting my One so HSPA+ was all I had available before.
Click to expand...
Click to collapse
You didn't need to give AT&T your IMEI. In fact, I try to avoid this with unlocked phones. You did, however, need an LTE Sim card to get the full benefit. You could have used your old card, but you would have had to enter a different APN manually and then you would only get HSPA speeds, which would be a shame.
*** Caution***
I may have found a bug in the 4.4 software... I am not 100% sure, but it has T-Mobile perplexed beyond belief!
So, here is the issue. Without being on Wifi try downloading any file from the app store or any large file in general that is 100MBs and up.
From what I have noticed, my HSPA+ Speeds and LTE speeds are insane. Insane enough that I can stream Netflix in HD like its nothing - Over the phone.
So, in a way that makes things look even more weird. --- Here is the issue at hand, whenever I try to download a file that is over 100MBs or more the download will start out fast
and after a few minutes of download slow down ( basically get totally reduced to Throttling-Like speeds.)-- Same case with the tethering too! ( I tested this) This does not make sense, --- Comedy Here. http://youtu.be/6Xywqv1cDH8
So, I called up T-Mobile and they tried very hard to help me... it was actually insane because the customer service was so damn good. I got all the way up to American Tech Rep... guess it was that interesting, the guy reset my connection to my phone while we ran multiple speed tests. --- End result was that he could not figure out what the hell it was, and since NEXUS 5s are so new they don't know a lot about them. The tech had to send a trouble ticket to google or what not and I won't hear from the tech for 3 days.
It doesn't make much sense because I just got on their network like on the 9th... only used less than 3 GBs... -_- and IF they throttle its after 5GBs.
So if you are with T-Mobile or with a company in America and NOT on a Grandfathered plan post a quick result or kinda verify that your unit is or is not performing the same way. This is a very annoying issue.
ALSO, I am on the Unlimited verified Post-Paid plan too... so monthly and this is supposed to give cell tower priority.. or something.
If anyone has a way for me to fix this or is having similar issues let me know!
I'm having similar problems on giffgaff (o2) in the UK.
Sent from my Nexus 5 using Tapatalk
ricostuart said:
I'm having similar problems on giffgaff (o2) in the UK.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Oh crap... so this isn't isolated... -_-
BUMP! Seriously I can't be the only one.
I am getting the same great speeds that I got on 2 other phones. And I use about 5-8 gigs a month without any throttling. On T-Mobile.
Running off Tmobile LTE on Metro PCS. Not me but same phone and location as myself.
FuMMoD said:
Running off Tmobile LTE on Metro PCS. Not me but same phone and location as myself.
Click to expand...
Click to collapse
I ran these tests, but that won't help you unless you really pay attention and watch your download slow down.
You need to try downloading an app or any file above 100 MB and see if it totally slows down within the first few minutes.
Mine does this ALL the time.. Meaning, It won't do that if I am on Wifi.
As stated, I stared my service on the 9th of this month... so its Bull DOO DOO!
Can anyone on T-Mobile confirm what their APN is set on ??
zoddfrank said:
Can anyone on T-Mobile confirm what their APN is set on ??
Click to expand...
Click to collapse
I've had this problem with tmobile ever since I used the LTE hack on my N4 well over 6 months a go. I noticed it when i was on the APN with fast in it. The old HSPA+ one I was using before the LTE APN didn't have these problems. I know this doesn't help, but I've just accepted it as working as intended.
Name : T-Mobile LTE
APN: fast.tmobile.com
MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc
MMS Protocol: WAP 2.0
MCC: 310
MNC: 260
APN Type: default,supl,admin,dun,mms
I might have the same issue and I'm on T-Mobile. I'm downloading a 221MB game app at 23% completion with 7 hours left to complete the download
That 23% downloaded quick and now it's slowly downloading.
With one bar of LTE, indoors, (where my galaxy nexus couldn't get HSPA) I pulled 4.57Mbps down with two notable spikes on Ookla speedtest. I got 0.00up. I'll re-download 3d mark when I'm out and about. (It's 155mb) I also contribute background stats to Root Metrics Coverage Map. If your phone is rooted, consider playing with your TCP congestion control in Trickster mod or the like.
zoddfrank said:
Can anyone on T-Mobile confirm what their APN is set on ??:
Click to expand...
Click to collapse
Name : T-Mobile GPRS
APN: fast.tmobile.com
MMSC: mms.msg.eng.t-mobile.com/mms/wapenc
MCC: 310
MNC: 260
APN Type: default,supl,mms
APN Protocol: ipv6
I don't believe I made any manual changes to my APN. If I did, the only thing I changed was ipv6.
Same issue here OP so you're not alone.
Nexus 5 on T-Mobile, I have a super strong LTE signal at work but downloading anything from the playstore, like you say starts out fast 1.5-2MB/s then it goes down to a crawl after 70-100MB and basically seems to time out. I have to wait to go home to finish downloading on my WiFi connection. It's terrible and inconvenient to have to wait to go home to update a large application.
I am on T-Mobile and just downloaded Dead Trigger 2. Had the same speed through out the download and completed very quickly. I am not running a stock rom and maybe that is the issue?
I am on pre-paid. I noticed with tests it'll get to like 30Mbps at start, lag spike a few times, then finish at 4Mbps. I can't get upload to finish.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Yep i have this exact issue, i can have full bars on LTE and it starts out at 30mbps then slows down to a crawl, like 2G speed. The only way i found to kick it is to switch to a wifi network then switch back to LTE, and it starts out fast again then slows down again. I'm on a postpaid plan with unlimited 4G.
Synyster06Gates said:
Name : T-Mobile LTE
APN: fast.tmobile.com
MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc
MMS Protocol: WAP 2.0
MCC: 310
MNC: 260
APN Type: default,supl,admin,dun,mms
Click to expand...
Click to collapse
EVERYONE I made a video with proof!
See it here! : Everything I am talking about is there..
http://youtu.be/2i3_lWWCJwg
The issue isn't just the app store, but downloads in general!
Another thing you will notice is if you are watching a movie via the Netflix app you will have super high quality meaning the connection isn't loosing speed.
Still want to point out that tethered downloads have the same issues.
Testing this right now by starting a download of Dead Trigger 2.
Well that didn't take long. At the 24mb mark I got throttled down to 0.02 mb/sec.
I have the exact same issue and am so glad you brought it up. Now I know I'm not alone.
I came from a htc one s and had similar issue. I thought it was the phone modem itself because the radio on that phone is a POS. Now with the Nexus 5,whenever I download a big file, it would start out with around 2 to 3 mb/s. And after a minute a two it would drop to low speed ranging from 15 to 150kb/s, constantly fluctuating.
Has anyone tested this on another phone? Maybe it's a t-mobile issue and not the phone itself.
So I've had the S6 since release and I've been on T-Mobile since January 2014. I've had the Xperia Z1S, Nexus 5, LG G3, iPhone 6, and now the S6, and I never had problems with my data speeds/reception till I got this phone. It drops more calls, has 5 bars but has barely usable data speeds, and it just outright sucks. I never really noticed because I'm on WiFi usually, but this time I went on vacation to Clearwater, Florida which has great reception for T-Mobile customers, and having no WiFi was seriously painful using this phone. I should also note that I have to constantly re-send messages even when I have 2-3 bars as they fail.
Does anyone else have this problem? What can I do to fix the issue?
I'm running the stock ROM with no root or anything other than using Nova Launcher Prime btw.
Thanks.
How much data did you use last month and this month?
ThePagel said:
How much data did you use last month and this month?
Click to expand...
Click to collapse
Last month 1 GB (I have a 3 GB plan) and this month I used 3, but I started using data from my data stash so that shouldn't matter. It's not throttling, I would know the difference.
ThePagel said:
How much data did you use last month and this month?
Click to expand...
Click to collapse
If you think he is being throttled, remember he also has to resend messages, which sounds like a radio problem. Some devices simply have bad radios, and there is nothing that can be done besides exchanging it.
If you were on a custom rom (especially based on the international S6), this would be sorta expected because some roms don't have the correct T-Mobile APN. But rooted stock should not be having these issues.
This is what I would do. Go to your nearest T-Mobile store and explain the situation to a rep. Then ask the rep to do a network speed test on his phone, then do the same test on your S6 and show him the crappy results. Then ask him if he would be happy with the results. When he shakes his head no, ask him to exchange the phone.
majp89 said:
Last month 1 GB (I have a 3 GB plan) and this month I used 3, but I started using data from my data stash so that shouldn't matter. It's not throttling, I would know the difference.
Click to expand...
Click to collapse
Oh okay, I was thinking you had the unlimited plan and went over the 10 gb mark. A few months ago Tmobile started "prioritization" which means if you used 10+gb and it's "peak hours" they kick you to the back of the line to get data. Sorry I can't help you hope you find a answer.
---------- Post added at 11:16 AM ---------- Previous post was at 11:12 AM ----------
sublimaze said:
If you think he is being throttled, remember he also has to resend messages, which sounds like a radio problem. Some devices simply have bad radios, and there is nothing that can be done besides exchanging it.
This is what I would do. Go to your nearest T-Mobile store and explain the situation to a rep. Then ask the rep to do a network speed test on his phone, then do the same test on your S6 and show him the crappy results. Then ask him if he would be happy with the results. When he shakes his head no, ask him to exchange the phone.
Click to expand...
Click to collapse
Let's pretend he is being throttled or prioritised just for this question. Would having volte turned on change your answer? I think volte kicks on based on 4g reception not data speeds.
ThePagel said:
Let's pretend he is being throttled or prioritised just for this question. Would having volte turned on change your answer? I think volte kicks on based on 4g reception not data speeds.
Click to expand...
Click to collapse
If so, then every person with a T-Mobile S6 with VoLTE enabled should have crappy download speeds and problems sending messages. I don't see that being the case.
sublimaze said:
If so, then every person with a T-Mobile S6 with VoLTE enabled should have crappy download speeds and problems sending messages. I don't see that being the case.
Click to expand...
Click to collapse
Not really, it's only the major offenders in high usage areas getting hit right now but I could see somebody slipping through the cracks. Obviously this isn't the case for the op because he doesn't have unlimited.
sublimaze said:
If you think he is being throttled, remember he also has to resend messages, which sounds like a radio problem. Some devices simply have bad radios, and there is nothing that can be done besides exchanging it.
If you were on a custom rom (especially based on the international S6), this would be sorta expected because some roms don't have the correct T-Mobile APN. But rooted stock should not be having these issues.
This is what I would do. Go to your nearest T-Mobile store and explain the situation to a rep. Then ask the rep to do a network speed test on his phone, then do the same test on your S6 and show him the crappy results. Then ask him if he would be happy with the results. When he shakes his head no, ask him to exchange the phone.
Click to expand...
Click to collapse
I will try that.
It sucks there is no way to reset the APN or radio anymore.
majp89 said:
I will try that.
It sucks there is no way to reset the APN or radio anymore.
Click to expand...
Click to collapse
Not sure about the radio but you can reset the apn, you might need to create a new apn before the option is avaliable. I have the default apn and a ipv4 apn, if I click on more in the apn selection window I have a reset option.
sublimaze said:
If you think he is being throttled, remember he also has to resend messages, which sounds like a radio problem. Some devices simply have bad radios, and there is nothing that can be done besides exchanging it.
If you were on a custom rom (especially based on the international S6), this would be sorta expected because some roms don't have the correct T-Mobile APN. But rooted stock should not be having these issues.
This is what I would do. Go to your nearest T-Mobile store and explain the situation to a rep. Then ask the rep to do a network speed test on his phone, then do the same test on your S6 and show him the crappy results. Then ask him if he would be happy with the results. When he shakes his head no, ask him to exchange the phone.
Click to expand...
Click to collapse
ThePagel said:
Not sure about the radio but you can reset the apn, you might need to create a new apn before the option is avaliable. I have the default apn and a ipv4 apn, if I click on more in the apn selection window I have a reset option.
Click to expand...
Click to collapse
Do you know what the settings are so I can create one manually?
I just did a speedtest to a server I use in Pittsburgh constantly. 483ms 2.95mbps down and 0.41mpbs up. Something is definitely up with my phone.
majp89 said:
Do you know what the settings are so I can create one manually?
I just did a speedtest to a server I use in Pittsburgh constantly. 483ms 2.95mbps down and 0.41mpbs up. Something is definitely up with my phone.
Click to expand...
Click to collapse
Name: T-Mobile US LTE
APN: fast.t-mobile.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC:http://mms.msg.eng.t-mobile.com/mms/wapenc
MMS proxy: Not set
MMS port: Not set
MCC: 310
MNC: 260
Authentication type: Not set
APN type: default,supl,mms,hipri,dun
APN protocol: IPv4/IPv6
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: None
MVNO value: Not set
If you can't edit/add APN, then probably your only choice is swapping the phone. Good luck!
majp89 said:
Do you know what the settings are so I can create one manually?
I just did a speedtest to a server I use in Pittsburgh constantly. 483ms 2.95mbps down and 0.41mpbs up. Something is definitely up with my phone.
Click to expand...
Click to collapse
Name = whatever you want
Apn = fast.t-mobile.com
MMSC = http://mms.msg.eng.t-mobile.com/mms/wapenc
MCC = 310
MNC = 260
Apn type = default,supl,mms
Apn protocol = should probably be ipv4/ipv6 but you can play with it without anything negative happening.
I just got 24 Mbps down, 21 Mbps up and 36 ms ping on 4/5 bars of LTE.
Yeah, something is definitely not right with your phone.
sublimaze said:
I just got 24 Mbps down, 21 Mbps up and 36 ms ping on 4/5 bars of LTE.
Yeah, something is definitely not right with your phone.
Click to expand...
Click to collapse
I did the settings you gave me and now it seems to be stuck on 4G. I'm going to go outside and see if it'll get LTE back, I have great coverage where I work so. It seems like I have 4 bars instead of 2 though since I did that, so we'll see.
majp89 said:
I did the settings you gave me and now it seems to be stuck on 4G. I'm going to go outside and see if it'll get LTE back, I have great coverage where I work so. It seems like I have 4 bars instead of 2 though since I did that, so we'll see.
Click to expand...
Click to collapse
Sometimes after creating a apn you need to reselect lte/wcdma/gsm under network mode.
*edit*
Should probably note that dun is no longer needed in the apn and hipri probably won't help data speed in fact it might hurt speeds depending on how tmobile handles it.
4-5 bars ,yeah something isn't right
kill2010 said:
4-5 bars ,yeah something isn't right
Click to expand...
Click to collapse
I have the same isssues as the op, except i can prove theres a problem with it. I have the lg G4 and the tmobile s6 and i get better speeds on my G4 than my s6.
First two are the lg and the second two are the GS6.
same problem here, on original s6 and replacement s6 :-/
I'm not sure if it's because the 5.1.1 update is rolling out or not but today my service is HORRIBLE. Everywhere I usually get full bars full 4G LTE...I'm getting either EDGE or no service at all. Rebooting, toggling airplane mode, etc... no fix for me. Any one else?