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I'm very sorry for creating a thread like this one, I do not want to be annoying.
This last week, Rogers change my Acer Liquid E for a Samsung Galaxy S Captivate for very bad customer experience.
Since my Acer Liquid E was on Froyo, my Captivate is on Eclair and i'd like to update it.
Samsung Galaxy S Captivate : SGH-i896 (Rogers Canada)
Everything I've found didn't work at all.
I'm Using Kies 1.5.3.10113_29
USB Driver are installed (Samsung)
Proper USB Cable and I follow the instruction step by step on both rogers and samsung website.
Here's go the problem:
(Sorry for my bad english, I'm used to speak french)
When I start Kies, my phone is trying to be detected by Kies but it endless. It said : Connecting the device, please wait. This last step never end (2 hours waiting in front of the computer).
I've been factory reset my phone, reinstalling usb driver and kies and I don't know what to do. I'd like to know if there's someone that could help me ? I've been searching for two days for a miracle, this forum seems to be most competent way to get a result.
I'll be very happy if there's someone that could help me.
Thank you!
Marc
P.S: In my computer Windows, my computer show my mobile name by SGH-i896 and i can acces to by phone like it was mass storage mode.
awake4ever said:
I'm very sorry for creating a thread like this one, I do not want to be annoying.
This last week, Rogers change my Acer Liquid E for a Samsung Galaxy S Captivate for very bad customer experience.
Since my Acer Liquid E was on Froyo, my Captivate is on Eclair and i'd like to update it.
Samsung Galaxy S Captivate : SGH-i896 (Rogers Canada)
Everything I've found didn't work at all.
I'm Using Kies 1.5.3.10113_29
USB Driver are installed (Samsung)
Proper USB Cable and I follow the instruction step by step on both rogers and samsung website.
Here's go the problem:
(Sorry for my bad english, I'm used to speak french)
When I start Kies, my phone is trying to be detected by Kies but it endless. It said : Connecting the device, please wait. This last step never end (2 hours waiting in front of the computer).
I've been factory reset my phone, reinstalling usb driver and kies and I don't know what to do. I'd like to know if there's someone that could help me ? I've been searching for two days for a miracle, this forum seems to be most competent way to get a result.
I'll be very happy if there's someone that could help me.
Thank you!
Marc
P.S: In my computer Windows, my computer show my mobile name by SGH-i896 and i can acces to by phone like it was mass storage mode.
Click to expand...
Click to collapse
Have you checked your USB settings? Go into settings -> applications -> development -> make sure USB debugging is turned off. Then go back to applications -> USB settings -> select Kies (Firmware update). I haven't used Kies at all but in theory this should fix your problem.
Yes I did, is there an other way to update me phone ?
My kies would always do this too. I was able to fix by going into control panel, then device manager and deleting the device named something like "samsung android composite device" (phone has to be connected to see this). Then unplug the phone and reconnect and it would install the drivers again.
I had to do this fairly often, but it always worked. hopefully it might work for you.
Sent from my SAMSUNG-SGH-I896 using XDA App
This my works, but i'de like to know what driver were you using when he asked you to install it the second time ? I'm using the driver for SGH-I897, i didn't find anything for the SGH-I896
i had a lot of problems with kies doing the update to froyo 2.2 too...
first check if your usb settings are going to Kies mode and not mass storage mode. you can check my going to settings > applications > USB settings > Kies (firmware update)
if you are a rogers customer then try to bring it to a Rogers Plus store and ask them to update it for you, might have to try a few stores before you find a someone that can help.
if you want to do the update yourself then you can try this.
i first had to install an older version of kies, the latest one from samsung website would not detect my phone at all. the version i used is Kies_1.5.3.10092_2_1.exe, you can download it here http://dls.scione-music.de/KIES/
another problem i had was that during the update kies was not able to put my phone in download mode so i would get an error and the firmware update would close. what i had to do was manually put it in download mode before i get the error. so before the error pops up you have to power off your phone and disconnect the usb then while the phone is off hold both volume buttons and plug in the usb. This will put you into download mode and then kies will finish the update.
The problem has been solved by switching my windows vista to windows 7! ! I finnaly managed to convince my girlfriend to switch his ****ty pc operating system to 7. Thank you for everything all xda user.
Sent from my SAMSUNG-SGH-I896 using XDA App
I am on rogers froyo 2.2. There are some other ways than kies. You can flash the stock rom here (cwm or odin): http://forum.xda-developers.com/showthread.php?t=905042
or flash any one of these custom roms based on it:
http://forum.xda-developers.com/showthread.php?t=912657
http://forum.xda-developers.com/showthread.php?t=914284
If you are new and don't know how to flash, then read a lot before trying (try stickies in the android dev section and general section).
Edit: didn't see above post. Looks like you got it solved.
awake4ever said:
I finnaly managed to convince my girlfriend to switch his ****ty pc operating system to 7.
Click to expand...
Click to collapse
Freudian slip?
I'm having some problems upgrading my wife's phone. I went to the website with the upgrade instructions, downloaded Kies mini, and installed all of the drivers for the phone. I put the phone in usb debugging mode and plugged it in, but Kies doesn't see the phone. I tried messing around with some settings (i don't remember what I did) and it worked one time. And the one time it did work, it said something like unsupported device and the upgrade phone button was greyed out. I've tried searching everywhere for an answer to no avail. I don't know what I'm doing wrong
Did you use the USB port on the back of the PC?
No, I used one of the ports on the front
What sort of configuration was the phone running before you tried the update. Any customization? Rooted?
no customizations, unrooted
Make sure in the USB setting it of set to Kies (Fireware Update). This is under settings/applications
Sent from my SAMSUNG-SGH-I897 using XDA App
I did that. when I did switch it to kies, it said I had to turn off debugging mode. After i switched it to kies mode, i turned debugging back on. Should I not have done that?
the_KEV said:
I went to the website with the upgrade instructions, downloaded Kies mini, and installed all of the drivers for the phone. I put the phone in usb debugging mode and plugged it in, but Kies doesn't see the phone.
Click to expand...
Click to collapse
May I ask why did you put the phone in debugging mode? You don't need to. You should do what Viper 714 suggested. Have you ever used Kies before this attempt at updating the firmware?
Feel free to PM me and I'd be happy to assist you.
clemmie said:
May I ask why did you put the phone in debugging mode? You don't need to. You should do what Viper 714 suggested. Have you ever used Kies before this attempt at updating the firmware?
Feel free to PM me and I'd be happy to assist you.
Click to expand...
Click to collapse
I have never used kies before this. I didn't think I needed it. The instructions says debugging mode should be enabled.
Captivate Froyo update crash and how to solve
Note my device is an ATT Samsung Captivate S SGHi897
Kies would crash on the update indicating a conflict AMINIFUS.EXE from the AMINIFUSREQLEV component. Also sometimes, kies would not present the upgrade screen althought KIES sees the device memory/drives.
Here's what fixed it for me.
On the device - go to settings / development turn ON USB debuging and turn ON Allow mock locations.
With KIES running - the Capivate USB screen may not appear when you connect your USB cable. But the upgrade screen KIES will appear and start your upgrade.
IF you have a external SD card - remove prior to the update. I was able to update with my external SD card installed but when the device rebooted the device screen would go to black AFTER the ATT and Capivate splash screens and appear to hang. I removed my external card - rebooted the Capivate and the device was able to work this the initial Froyo set up screens - then the external was fine.
Samsung is aware of this problem and fix is not widely known. I person I spoke with at Samsung only discovered this fix on his previous call.
Good luck everyone. Froyo is finally OH and lastly = ATT will be rolling out an over the air update for those who do not want to go through KIEs.
You should definitely remove your SIM and external SD before flashing any new firmware, as a matter of Due Diligence.
I'd give it a try first with it disabled.
Oh yeah I forgot to mention that when the phone is not in debugging mode, the phone says it's connected to kies, but kies says no phone is connected
clemmie said:
You should definitely remove your SIM and external SD before flashing any new firmware, as a matter of Due Diligence.
I'd give it a try first with it disabled.
Click to expand...
Click to collapse
OK I'll try again when my wife gets home with the phone. would it be a good Idea to uninstall everything and start from the beginning?
I did it with usb debugging on. The important part id make sure your in Touchwiz. Otherwise keis will not see the phone.
Sent from my SAMSUNG-SGH-I897 using Tapatalk
shinji257 said:
I did it with usb debugging on. The important part id make sure your in Touchwiz. Otherwise keis will not see the phone.
Sent from my SAMSUNG-SGH-I897 using Tapatalk
Click to expand...
Click to collapse
did kies automatically see it or did you have do anything after you plugged in your phone?
I suggest using the full KIES application itself opposed to KIESmini.
If you do a quick google search (or even search the forums here) for KIES you will soon come across a download link for the full KIES application.
KIESmini has been known to have issues with 64bit operating systems. So check into that as well.
I run Win7 64bit and I could not get KIESmini to work. It would crash (stopped responding error) every time the device was connected. So I downloaded the full KIES application and the problem was solved... Everything updated fine.
clemmie said:
May I ask why did you put the phone in debugging mode? You don't need to. You should do what Viper 714 suggested. Have you ever used Kies before this attempt at updating the firmware?
Feel free to PM me and I'd be happy to assist you.
Click to expand...
Click to collapse
I had the same problems. Not only do you need to turn on debugging but also allow mock locations.
RaptorOne3 said:
I suggest using the actual KIES program itself opposed to KIESmini.
If you do a quick google search (or even search the forums here) for KIES you will soon come across a download link for the actual KIES application.
KIESmini has been known to have issues with 64bit operating systems. So check into that as well.
Good luck..
Click to expand...
Click to collapse
Unless you modify the built in Access database for Kies, it will not recognize the i897 as a supported device.
Back when I used to check for updates with Kies Mini frequently I always had trouble getting the phone to talk to Kies Mini. What I found worked the best is as follows:
1. Restart the PC
2. Restart the Phone
3. Disable Bluetooth on the phone if it is enabled
4. Put the phone in "Kies (Firmware update)" mode in Settings | Applications | USB Settings
5. Plug the phone into a USB port on the computer that is not on a root hub shared by any other devices (especially a keyboard or mouse).
6. Launch Kies Mini
Step 5 is very important because the phone must negotiate a USB 2.0 connection. I found that steps 1 & 2 were almost always necessary, without a clean boot on both devices, I frequently had problems. Step 3 seemed to help, though sometimes I could get the phone to connect to Kies Mini with Bluetooth enabled. I was able to get it to connect in either Kies "Firmware Update" mode, or USB debug mode. The documentation may specify USB debug mode because Bluetooth has to be disabled for USB debug mode.
I think I got it!! I uninstalled everything. Then I just did what everyone said. Used the back of the PC, made sure the phone what kies mode, with debugging, and mock locations, removed sim card and sd card...but then kies kept crashing. Then I found another post somewhere that said to uninstall IE9. I did that and now its finally working! Thanks yall for your help.
anyway I can add solved to the title?
Just as a disclaimer up front, I haven't worked with Windows in years, I'm a complete Linux user, so don't assume I know anything. I'm not used to messing around with device drivers or searching for software on the web etc. Where Windows is concerned, I'm your 80 year old Grandmother, ok?
Ok, so with the Gingerbread firmware rolling out, I decided it might be time to try and get my Tab working with Kies. I got access to a windows machine, and went to work. Here's what I did (just in case I messed up somewhere):
Connected the Tab to the windows machine via USB, and selected mass storage device.
Windows mentioned something about needing drivers, which seemed weird (isn't the Tab a normal mass data storage device when told to be one?), but after a few seconds it claimed it was ready to use, so I went ahead and mounted it and could see my files in the Windows file browser. So far so good.
I then disconnected the Tab from windows and went looking for Kies. After some short struggle I was able to download and install it.
Next, I connected the Tab again, this time selecting 'Samsung Kies' mode. Nothing happened, neither on the Tab nor on the Windows machine.
Tried again, this time as 'Media Player'. Nothing happened.
Tried again, in Mass Storage Device mode. Kies tries to connect, then tells me to try again in Kies mode. I do so. Nothing happens.
After some googling, I try with the external SD card unmounted, as that seems to be recommended. No difference.
I told Kies to reinstall the device drivers. No difference.
I've rebooted Tab and PC. No difference.
What am I doing wrong? Can someone who uses his Tab with Windows maybe post a step-by-step howto?
I'm interested in this too as I'm having the exact same problem. If I connect as a mass storage device, I get an error that it needs to be in Kies mode. If I connect in Kies mode, Kies sees the device and shows the status as "connecting" but never actually connects. On the Tab, it says that it's connected though. I've tried this on Win XP and Win 7. Same behavior both times.
Interesting, you're already a step ahead on me. I don't get anything in Kies Mode, no connecting, nothing. I've tried on a 64bit Vista system and a 32Bit Win7 system, but no difference. In Kies mode, I don't even get the 'device plug in' sound in windows.
Care to tell me how you got Kies to at least see the Tab in Kies mode? What version of Kies are you using, etc.?
I'm using a rooted GSM (euro) Tab on Swisscom network and Kies V2.0.0.11014_49_2
I think I've cracked it. Firmware update is installing on my Tab as we speak.
What did I do? Seems really simple. I went to the Connections and Network Settings on the Tab, and in USB Connection Settings, I changed it from 'ask on connection' to 'samsung kies'. Upon plugging it in, it told me that it had to disable Bluetooth to enable the USB connection (never seen that screen before), so I allowed that, and windows immediately scrambled for device drivers and Kies show the connecting sign at the top left.
I'll keep you posted on how it went.
UPDATE: The installation process ran through, and Kies instructed me to disconnect and reboot my Tab. I did. However, it nows hangs during the boot sequence, at the stage where the blue 'SAMSUNG' logo is shown. From time to time, the Tab vibrates like it does when an application force closes, but it doesn't seem to finish booting. I fear I may have bricked my Tab. Trying to go through the recovery menu now.
Ok, factory reset from the recovery menu brought it back to life. No Gingerbread as of yet, but the XXJMF version of Froyo.
Rapax said:
Connected the Tab to the windows machine via USB, and selected mass storage device.
Windows mentioned something about needing drivers, which seemed weird (isn't the Tab a normal mass data storage device when told to be one?)
Click to expand...
Click to collapse
No, unfortunately not.
Back to the overall question - I had similar problems when I bought my Tab in the tail end of last year (Win7 64bit) and had to do some strange combination of attaching the Tab and starting Kies mode on the device before starting Kies on the PC (and dancing a jig while singing the Jingle Bells, you get the picture)
Today I installed the latest version of Kies and it all seems to just work. Therefore it might be worth updating your Kies version (or perhaps I'm just lucky this time through!)
I take it back, same old problem of never connecting unless I plug in the Tab before I start Kies on the PC, sorry for the noise!
I am having no luck whatsoever. I'm rooted if that makes any difference at all. My process has been going like this:
Plug Tab into computer. Wait until I see the screen that says Kies is connected.
Fire up Kies on my computer. Under Connected devices I see "connecting."
That is as far as I get. I never get further than that and I've tried it on Win7 (64 bit) and XP (32 bit) with the exact same results. I've re-installed the driver twice and rebooted both the Tab and the computer multiple times. Kies tells me it's the latest version so that's not an issue. Supposedly there is a Froyo update out there that fixes the screen orientation issue, but I can't get it. Frustrating. This should not be that hard. The fact that there are this many people all having the same issue just proves how half-baked this software is IMO.
Did you try without the SDcard? Seems Kies doesn't play nicely with external SD.
Rapax said:
Did you try without the SDcard? Seems Kies doesn't play nicely with external SD.
Click to expand...
Click to collapse
I didn't. I can't think of why that would make a difference, but I'll try it when I get home. Can't hurt anything.
Rapax said:
Did you try without the SDcard? Seems Kies doesn't play nicely with external SD.
Click to expand...
Click to collapse
Seemed to make no difference at all on the Win 7 machine or the XP machine. Goes to connecting and never actually connects. My Tab says it's connected. Kies never does connect on my Win 7 (64 bit) or on XP (32 bit). Frustrating to know that there is an update available that fixes issues I'm having, but I can't get it.
I've just got this problem too.
My solution: set the usb connect type in your tab to "kies" from "ask when connected". It solved my problem.
Sorry for my english.
[edit] Well, I read the whole thread and realised you found the same slution. Nevermind, at least I tried to help.
sisa7 said:
I've just got this problem too.
My solution: set the usb connect type in your tab to "kies" from "ask when connected". It solved my problem.
Sorry for my english.
[edit] Well, I read the whole thread and realised you found the same slution. Nevermind, at least I tried to help.
Click to expand...
Click to collapse
I tried that, but it didn't work for me.
I have factory reset and unrooted.
Removed the micro-SD card.
Changed to "ask when connected."
Nothing works. Same behavior. Kies says "connecting", but never connects.
I finally got my problem fixed. I had to take a 3rd computer, install Kies, reboot, plug in the Tab, wait for all the drivers to install except for the drive for the MTP device (this wouldn't install). Then I had to have it re-install the drivers, unplug the Tab and reboot it, then plug it in again. The thing finally connected and I was able to sync. Then it displayed a message that the firmware cannot be updated. Not sure if that means cannot be updated at the moment or if that means cannot be updated ever. Seems like a ton of work for nothing.
Update: just noticed that after the mentioned update, all the APN entries were gone. Had to set them up again by hand. No big issue, but annoying. I hadn't noticed until this morning, because I was on Wifi all weekend
I just got my AT&T Galaxy Tab and when I try to connect to Kies I get the message "This device is not supported by Kies 2.0." I checked for updates but it says it is the latest version. Anyone have any ideas?
I know this isn't helpful but KIES is very Flaky. I've never managed to get it working 100%. "Ask for connection type' almost always doesn't work. It's not worth the trouble as it's a completely USELESS app anyway.
For those who don't want to download the ADB drivers separately it's good for that then once the drivers are installed just uninstall and move on
ipit said:
I know this isn't helpful but KIES is very Flaky. I've never managed to get it working 100%. "Ask for connection type' almost always doesn't work. It's not worth the trouble as it's a completely USELESS app anyway.
For those who don't want to download the ADB drivers separately it's good for that then once the drivers are installed just uninstall and move on
Click to expand...
Click to collapse
But how can you install the Gingerbread update without Kies?
ufd108 said:
But how can you install the Gingerbread update without Kies?
Click to expand...
Click to collapse
I don't bother with Samsung provided updates. Just get my ROMS from right here and use ODIN Thanks to the wonderful devs (Ocome) on this site.
PS: Even if you want a stock GB ROM you can get it from here. No need for Kies.
http://forum.xda-developers.com/showthread.php?t=1074759
Me Too
Hi
Just a 'me too' post i'm afraid. I get the GT saying 'connected' in the MTP app, while Kies says 'Connecting....' forever more. Its REALLY anoying.
I am not interested in any non official roms (wasted far too much time on them on my various WinMo phones). I do want to be able to install an official Gingerbread update though.
My tab used to connect to Kies. It stopped connecting right after it installed an update (to FROYO.XYJJ3), and I have never managed to get it to connect since. I think Kies has a bug (one of many!) which means it will not recognise the current rom on my Tab.
I have tried:
- Removing SD card
- USB debug on/off
- USB connection set to Kies/Choose on Connect
- Reset tab to factory default
- Connect tab then start kies
- Start kies then connect tab
- BT On/OFF
- Wifi On/OFF
- Sim card out
- flight mode enabled
- packet data on/off
- Install kies onto 2 other completely fresh PC's Win7X64 and XP
Nothing has worked, says 'Connecting' but never connects. I'm about ready to just ebay the pile of junk and move on!
Kies version: 2.0.0.11014_49
Tab Build No: FROYO.XWJJ3
Kernel 2.6.32.9
Baseband: P1000XXJID
Tab version 3G+Wifi
Firmware Version: 2.2
Model No: GT-P1000
Been onto Samsung tech, but they are ruddy useless - no help what-so-ever (not that I expected then to be). How Samsung ever expects to compete with apple when their software is even worse than ruddy iTunes I just dont know.
Nigel
you have to switch to kies mode in the wireless/usb settings. Then before you connect the tab to usb make sure you on your home screen, else Kies mode will never start up. You can start up kies on the pc before or after you connect the tab doesnt matter. If the kies software never starts up at this point, uninstall, make sure the drivers have been uninstalled as well, reboot, reinstall kies. Start kies before you connect the tab as it may have to install updates, then connect the tab in kies mode. Ive used kies mini and regular kies with this method, works. As a side note, the full version of kies will not work with Stock US roms, it will always say phone not supported, so you have to use Kies mini.
Although I don't think i would rely on Kies to do a firmware update....if at all or successfully.
downloaded and install kies my win 7 pc. connected my 8.9 to my pc and it just keep saying "connecting." when i try to sync my videos or anything, it can't go past any point.
but i'm able to browse on my explorer and see my samsung 8.9 and it display as sgh-i957. i'm able to copy and move files between my 8.9 and my pc that way.
any1 have any suggestion to fix my problem above?
You might want to try unchecking "Enable USB Debugging" from your device. I think it can be found under Settings/Development. Some people reported it worked for them. I gave it a try but that didn't work for me.
Others also recommend removing long filenames from SD Card but haven't had the chance to try that yet. There were also some mention that restoring to factory settings allowed them to finally able to connect to Kies but I don't want to go that far also.
So like you, I'm also stuck for now with the "connecting...." screen.
try to uninstall kies and reinstall it agian
Anyone can help me with this issue
I am using GB I9100XWKI8 and while i connect the mobile to kies, it says your device does bot support software upgrading via kies.
So what to do?
Sent from my GT-I9100 using xda premium
vincentnyc said:
downloaded and install kies my win 7 pc. connected my 8.9 to my pc and it just keep saying "connecting." when i try to sync my videos or anything, it can't go past any point.
but i'm able to browse on my explorer and see my samsung 8.9 and it display as sgh-i957. i'm able to copy and move files between my 8.9 and my pc that way.
any1 have any suggestion to fix my problem above?
Click to expand...
Click to collapse
I'm getting the same thing....and I have tried the debugging feature.
Ok ladies and gents,
I've been on a mission to root my Note 5 N920I for months now.
My problem is no computer will read/recognise the device. The Mac's seem to not even recognise it's plugged in, with Windows, no matter which driver I install it keeps telling me the "device descriptor failed blah blah blah". I managed to root my S4 very easily on Mac with Jodin3 so I know that it ain't no user error.
I've Googled and Googled ways to root without a computer or installing a custom recovery without root, but from what I understand I can't flash TWRP as recovery without a computer and therefore cannot root without a custom recovery.
I've Googled ways to fix the USB issue by making the xml file and putting it into the correct folder, but for that I need to be rooted. Right?
When she's plugged into a computer with USB debugging on or off nothing comes up in my notifications except for charging. I tried using the toolbox which I found on here (sorry can't remember the name) though it seemed like I was getting close, I couldn't get close enough before my temper got the better off me.
If my memory serves me correctly the OTG function worked when i first got the phone but didn't after the first update. My mate's Note 5 also has the same issue. I Googled it and seemed it was common issue on these phones.
I've tried to learn some Terminal/Command Prompt to see if I can fix it that way through Debian or whatever, only got as far as understanding it, kind of. Big ups to all you coders/programmers out there it really is an artform.
So PLZ PLZ can y'all help me, there has to be a way aside from setting this thing alight and getting a new phone.
My next mission, which I only embarked on a couple nights ago is unbricking my dad's Note 4 (N910G) that just hit the **** one day after spazzing out for a few days then would not turn on. I'm getting close though I haven't put much effort into that yet.
Any advice will be greatly appreciated, thanks in advance. ?
Anyone??
$pooLz said:
Anyone??
Click to expand...
Click to collapse
1)First of all have you enabled usb debugging and oem unlocking options enabled from developers options?
2)Install latest usb drivers for your model no on pc, use original usb cable to connect your phone
3) Try different usb hub-ports on your pc, it is recommended to use main-usb port to connect device properly which is mostly located backside of cpu cabinet
4)Does odin recognises ur device? If yes then you can flash twrp and cf autoroot both ( Sometimes Kies or smartswtich like programmes enforces device not be reognised, so uninstall them before trying to connect and flashing thorugh odin)
5)Try to update device drivers manually from Pc's administration
6) Try to connect your phone on another pc running windows and see if it recognises your device or not
I've tried all of that, i have a 09 Macbook Pro hand me down running Yosemite with Windows 8.1 Pro n just put Ubuntu on her today through Parallels. None of which recognise the phone being there.
I've plugged it into 2 HP PC's and both just keep telling "device descriptor failed". They're both kinda old too.
Unless someone has a specific driver they've made or found or could make me?? Clearly I'm a noob.
Closest I've found is https://github.com/452/USBHIDTerminal/wiki/How-to-enable-USB-host-API-support but still need root or system mounted as rw.
Any other ideas? Any ADB codes anyone could help me with ?