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Hi all,
When I first got my note the other week, I was able to connect via Kies to upgrade my firmware. Afterwards, Kies listed all of my info under "Firmware Information". But now there's a problem because this no longer works. Instead of listing my info, I get the message "Your device does not support software upgrading via Kies".
The only difference I can think of is that I now have an AT&T SIM card in my phone. (There was no SIM card in my phone when Kies was working fine) I'm using my Note as a GoPhone, so do you think this is the reason why Kies is giving me this annoying message?
Thanks in advance, everyone, and have a Happy New Year!
Hi
I have same problem and i dont know if i can help. But what i did was i unrooted and restore factory my GN and after that the kies started to recognize my note. then i did un update.
Hope it helps.
Yeah, this is such an annoying problem. Everything was running smoothly until now. I've read that disabling USB debugging would solve the problem, but I tried that. It didn't help. Then I read that the phone has to have the right CSC using *#272*IMEI#, but that didn't work either. My phone is already set to 'DBT' (Germany).
Anyone know how to help us out here? It would suck if we had to do a factory reset every time there's an update.
I don't think this is a permanent issue. I upgraded my completely OEM phone last week, this week I've plugged it in multiple times, and it worked and recognized it. Yesterday I plugged it in and it didn't, it gave me the same error. I think it may be an error on Samsung's end. Maybe?
Beethoven9th said:
Hi all,
When I first got my note the other week, I was able to connect via Kies to upgrade my firmware. Afterwards, Kies listed all of my info under "Firmware Information". But now there's a problem because this no longer works. Instead of listing my info, I get the message "Your device does not support software upgrading via Kies".
The only difference I can think of is that I now have an AT&T SIM card in my phone. (There was no SIM card in my phone when Kies was working fine) I'm using my Note as a GoPhone, so do you think this is the reason why Kies is giving me this annoying message?
Thanks in advance, everyone, and have a Happy New Year!
Click to expand...
Click to collapse
You are as i would guess with a german note and have updated to kl7 or kl8 both are not suported from samsung they called the firmware upgrade back, to many minor/major bugs on them so they forced to close the update so now kies if you have kl7 or kl8 it says your device is not suported.
Hope it helped wait few days they will give a new update for it and it will recognise it again.
Sent from my GT-N7000 using XDA App
Braxos said:
You are as i would guess with a german note and have updated to kl7 or kl8 both are not suported from samsung they called the firmware upgrade back, to many minor/major bugs on them so they forced to close the update so now kies if you have kl7 or kl8 it says your device is not suported.
Hope it helped wait few days they will give a new update for it and it will recognise it again.
Sent from my GT-N7000 using XDA App
Click to expand...
Click to collapse
Yes, you are absolutely correct! I tried it the other day, and Kies did in fact recognize my Note this time. Thanks, man.
Today i got my phone back after a hardbrick, with a replaced motherboard, so extremely happy about that.
But the downside is, when i connect my note to my computer and open kies it says this:
Your Device does not support software upgrading via Kies.
Current firmware version: N7000XXLA6/N7000XENLA1/N7000XXLA4/N7000XXLA6 (XXX)
Could this be caused by the motherboard replacement i've recently got? In the way that parts of software does not match anymore?
second: Is there a non root fix for this?? No??!! any other fix?
Greetings Sam
Edit: before the hardbrick/motherboard swap, Kies searched/found updates
Your Device does not support software upgrading via Kies.
I have very same issue. Logic board replaced and since that Kies says no support for my device.
Current firmware version: PDA:LA6 / PHONE:LA4 / CSC:LA1 (XXX)
I would like to go into ICS but I am worried to do any firmware changes, in case they will not accept any other replacements if any issues. Any advice?
Thanks
I think its down to your computer already reconising the device as it was before try uninstalling kias and reinstall
I've did a connection troubleshoot problem checker thing. But that didn't help.. I'll try reinstalling the whole program+drivers maybe that's it?
i have same problem too.。 i already reinstall my pc windows 7. but it doesnt solve the problem.. i also unrootred my sgn ..but still the same
Sent from my GT-N7000 using XDA
As i expected, reinstalling didn't do the trick. So any other options?
E-mailed samsung yesterday but that will probarbly cost a week before i get an answer back that will not help.
dr ketan help me ..it seems that the csc not matching see my posting here
http://forum.xda-developers.com/showpost.php?p=26502080&postcount=2526
http://forum.xda-developers.com/showpost.php?p=26502550&postcount=2527
hornus said:
I have very same issue. Logic board replaced and since that Kies says no support for my device.
Current firmware version: PDA:LA6 / PHONE:LA4 / CSC:LA1 (XXX)
I would like to go into ICS but I am worried to do any firmware changes, in case they will not accept any other replacements if any issues. Any advice?
Thanks
Click to expand...
Click to collapse
The pcode is not activated from service center or corrupted had the same issue send it backvthey didn't fix it and got a replacement from the shop bought it. It is a problem caused/not solved from service center. Live with it or send it back.
Sent from my GT-N7000 using Tapatalk 2
Braxos said:
The pcode is not activated from service center or corrupted had the same issue send it backvthey didn't fix it and got a replacement from the shop bought it. It is a problem caused/not solved from service center. Live with it or send it back.
Sent from my GT-N7000 using Tapatalk 2
Click to expand...
Click to collapse
than my question is, will i receive OTA updates? cause i can live without Kies, but idd like to recieve updates.
O yeah got an email back from Samsung support, they explained me how to instal kies.. very very helpful:s
samzoethout said:
Today i got my phone back after a hardbrick, with a replaced motherboard, so extremely happy about that.
But the downside is, when i connect my note to my computer and open kies it says this:
Your Device does not support software upgrading via Kies.
Current firmware version: N7000XXLA6/N7000XENLA1/N7000XXLA4/N7000XXLA6 (XXX)
Could this be caused by the motherboard replacement i've recently got? In the way that parts of software does not match anymore?
second: Is there a non root fix for this?? No??!! any other fix?
Greetings Sam
Edit: before the hardbrick/motherboard swap, Kies searched/found updates
Click to expand...
Click to collapse
Do This; i Got this Here On This Forum.
Change your CSC Code to German and upgrade via KIES; this will also factory reset your phone.
so on phone :
*#272*IMEI# then change the CSC to DBT.
Phone will reset.
Change language to English (bottom right icon)
follow prompts to setup
Connect to KIES and the phone will update to ICS.
When your finished, you change the CSC code back to whatever you had before
Aluyi said:
Do This; i Got this Here On This Forum.
Change your CSC Code to German and upgrade via KIES; this will also factory reset your phone.
so on phone :
*#272*IMEI# then change the CSC to DBT.
Phone will reset.
Change language to English (bottom right icon)
follow prompts to setup
Connect to KIES and the phone will update to ICS.
When your finished, you change the CSC code back to whatever you had before
Click to expand...
Click to collapse
thanks, allready tried that.. I have one with only XEN, nothing to choose further..
What i just did, flashed back to the first ROM available for my phone and country, still not working with Kies... But OTA updates did work, so if a new update is available i will receive it OTA i guess
Happy enough about that, dont really have the need to be rooted or have a custom ROM after the first attempt went really wrong(reason boardswap) but i like to have a fully working phone, also when connecting it to the Computer
I have tried do this too, but it will not let me change current CSC XEU. Don't know why. I have also tried copy and paste but no luck (
Once more! Flash change CSC change imei pray to God wipe rewipe ALL OF THEMA WILL NOT REPAIR IT send it to service center if it comes so back try to get a replacement/refund.
Sent from my GT-N7000 using Tapatalk 2
new kies update fixed it?
I had this exact same problem. But now looks like it's fixed. All of a sudden my Kies has started to recognize the fimware and tells me that the current version is the latest version!
So the new update of Kies fixed it?
My kies version is 2.3.2.12054_19
sudarshanpbhat said:
I had this exact same problem. But now looks like it's fixed. All of a sudden my Kies has started to recognize the fimware and tells me that the current version is the latest version!
So the new update of Kies fixed it?
My kies version is 2.3.2.12054_19[/QUOTE
From Serge75 : Hi gentleman ! could you try to send me your version 2.3.2.12054_19, I dont succeed to upgrade my version, looks like upgrading, but when I restart it, it's still with the previous installed version...
I guess installing it manually would more effecient. Could you send to me to [email protected], or could you give me a direct link where I could charge it directly, because Samsung Kies is not showing it ...
My greatest thanks and best regards
Could anyone tell me if I must change the Kies Version for the last in order to get the new ICS upgrade, or could I get it with any older Kies version ?
Serge75
Click to expand...
Click to collapse
The new version of Kies 2.3.2.12054/19 solved my problem now I can upgrade to ICS, but is it good idea? Is ICS better than GB?
Sent from my GT-N7000 using XDA
hey all,
i'm new to the forums here at xda-developers but i'm in ire need of some advice/help if you would not mind sharing your experience.
Okay the issue.
I have a galaxy note gt-n7000, it will not update via kies or via the phone itself at all for months. I'm from England and i purchased it on contract from carphone warehouse; some vital information about the phone are as follows:
Android version - 2.3.6
Baseband version - N7000XXLPT
Kernel Version - 2.6.35.7-N7000LA6-CL907341 [email protected] #2
Build bumber - GINGERBREAD.XXLA6
CSC - XEU
I have tried several things to fix this such as:
Factory restting everything - the sd card, the phone... No eval.
Attempting to change the CSC to a different one from XEU
Waiting to see if any more updates are as followed
reconnecting/rebotting my phone to ensure the connection is okay to Kies
Another issue of this phone is that it will not download anything from the website such as bus timetable PPFs in which it used to be beforehand, i am completely stumped by it
thanks for your time to read this and hopefully help,
Nozz.
P.S I don't really want to root my phone cause my warranty will void otherwise.
have you updated the kies? use latest version of kies to update it should work.
Since youre factory resetting, i presume you dont care for any data loss... You can go to recovery (turn off phone then press and hold volume up+power+home until the phone turns on) then do the factory reset there... (this is not touch interface.. You have to use volume buttons and the power button to select your option):highfive:
I entrust you to do this since you said youre running 2.3.6 but DONT DO THIS if you manage to get to Ice cream sandwich!!! We can never stop reminding people of this... DONT EVEN DARE to factory reset under settings on a stock Ice cream sandwich n7000..
londoneye said:
have you updated the kies? use latest version of kies to update it should work.
Click to expand...
Click to collapse
+1
This method should work if your phone is still a "virgin"
londoneye said:
have you updated the kies? use latest version of kies to update it should work.
Click to expand...
Click to collapse
Yeah, according to Kies it is the updated version, and i also updated a galaxy s2 with it to ICS the other day...
Will going into recovery mode then factory resetting it work ?
thanks for your help,
Nozz.
Just factory resetted it, and once again it is coming up with it saying it is not possible tp update Via Kies :/
And Kies is fully updated
Also another thing i forgot to mention, the phone wants an update has it says new firmware is available through downloading from the phone then installing that way, however when i try this, it all goes okay, reboots, comes up with the little andriod symbol then it stops at roughly 20%, reboots and says it was unsuccessful, try updating via samsung kies.
thinking of just getting rid of it, but it's a contract.... Sigh.
nozz.
somebody made a program that you can use instead of KIES, it is called Checkfus.
google for it, or search the forum, i am sure you will find it.
Nozz360 said:
Also another thing i forgot to mention, the phone wants an update has it says new firmware is available through downloading from the phone then installing that way, however when i try this, it all goes okay, reboots, comes up with the little andriod symbol then it stops at roughly 20%, reboots and says it was unsuccessful, try updating via samsung kies.
thinking of just getting rid of it, but it's a contract.... Sigh.
nozz.
Click to expand...
Click to collapse
Hi there,
I would suggest not to update more on Kies as Kies sometimes KIES(OTA OR the PC one) is quite not more reliable sometimes, sometimes you can upgrade sometimes you can't.(Just like a woman on her monthly periods )
Anyway, I would you recommend by just flashing it thru PC ODIN. Download your stock ICS software from this page -> www.samfirmware.com and look for the firmware on your region. Flash it and you should be good to go.
:good:
i'm quite new to flashing phones, i've flashed computer motherboard bios, but i can get inside them and change the mobo if it goes wrong however i cannot do that with a phone :/
Which one is safe for my phone, considering it's current build etc?
Advice would be appreciated.
I can't seem to find firmware that is suited for my PDA, CSC and Phone codes... Or will any UK firmware work?
Nozz.
Nozz360 said:
i'm quite new to flashing phones, i've flashed computer motherboard bios, but i can get inside them and change the mobo if it goes wrong however i cannot do that with a phone :/
Which one is safe for my phone, considering it's current build etc?
Advice would be appreciated.
I can't seem to find firmware that is suited for my PDA, CSC and Phone codes... Or will any UK firmware work?
Nozz.
Click to expand...
Click to collapse
Here you go bud ->http://forum.xda-developers.com/showthread.php?t=1424997 (courtesy of Doc Ketan, of course)
If you narrow down a bit, there's a firmware for UK there(Carphone Warehouse to be exact)
According to CheckFus there is no such ICS update for my specific phone, aka pda/phone/csc.... hmm... and also i can't seem to find any roms for my specific phone either...
I really don't know what to do now
Could someone take alook at my numbers in my first post and help me, as i'm pretty much at the end of my tether with this phone
i'll relist my phones information:
PDA: N7000XXLA6
PHONE: N7000XXLPT
CSC: N7000XEULP4
Build Info: Friday, January 20 05:38:08 KST 2012
That build info looks slightly dodgy considering this is supposed to uk phone, and i'm pretty sure UK gingerbread didn't come out at that point... hmmm.. got me thinking.
anyhow
Thanks,
Nozz
I have an unrooted I9305 bought new from eBay in the UK, I believe the handset came from Singapore. I did a factory reset on it once and it restarted in Chinese or something similar!
I have just received an OTA notification that Android 4.3 is available, I haven't installed it yet. I am in the UK on T-mobile. Is it safe or advisable to install this update? From what I understand it will be 4.3 designed for Singapore, I don't want to screw my phone! I contacted Samsung support who came back to me within a couple of hours, confirmed that the handset was from Singapore but didn't seem too sure what would happen if I take the update. They suggested I should take it to a Samsung service centre and have it flashed with the UK stock firmware (which I would prefer) but the nearest one is 40 miles away, they would probably charge me for it, and Samsung said it would invalidate the warranty anyway.
I tried Kies to see if it would give me any more information about exactly what the update is, but Kies seems to be confused. I have version 2.6.1.13105_6 which is the latest according to Help->Check for updates in Kies itself, but when I plug in my phone Kies tells me I have to update Kies itself before updating my firmware. Samsung suggested using Kies3 which I tried but it says my phone is not compatible. I have had slightly better luck with an older version of Kies 2.3.3.xxx which displays my current firmware version and tells me there is an update, but doesn't show the latest firmware version so I still don't know what it will be.
I have just installed a smaller FOTA update and the handset build number now shows JZO54K.I9305ZHBMK1 but this gets no hits in Google so I don't know what it is.
I haven't rooted the phone as the guides usually say only do this if you know what you are doing, and I am clever enough to know how much I don't know!
Is it safe to install the OTA update and will it lose my current settings (like language) if I do? Or is there a better solution?
spencetj said:
I have an unrooted I9305 bought new from eBay in the UK, I believe the handset came from Singapore. I did a factory reset on it once and it restarted in Chinese or something similar!
I have just received an OTA notification that Android 4.3 is available, I haven't installed it yet. I am in the UK on T-mobile. Is it safe or advisable to install this update? From what I understand it will be 4.3 designed for Singapore, I don't want to screw my phone! I contacted Samsung support who came back to me within a couple of hours, confirmed that the handset was from Singapore but didn't seem too sure what would happen if I take the update. They suggested I should take it to a Samsung service centre and have it flashed with the UK stock firmware (which I would prefer) but the nearest one is 40 miles away, they would probably charge me for it, and Samsung said it would invalidate the warranty anyway.
I tried Kies to see if it would give me any more information about exactly what the update is, but Kies seems to be confused. I have version 2.6.1.13105_6 which is the latest according to Help->Check for updates in Kies itself, but when I plug in my phone Kies tells me I have to update Kies itself before updating my firmware. Samsung suggested using Kies3 which I tried but it says my phone is not compatible. I have had slightly better luck with an older version of Kies 2.3.3.xxx which displays my current firmware version and tells me there is an update, but doesn't show the latest firmware version so I still don't know what it will be.
I have just installed a smaller FOTA update and the handset build number now shows JZO54K.I9305ZHBMK1 but this gets no hits in Google so I don't know what it is.
I haven't rooted the phone as the guides usually say only do this if you know what you are doing, and I am clever enough to know how much I don't know!
Is it safe to install the OTA update and will it lose my current settings (like language) if I do? Or is there a better solution?
Click to expand...
Click to collapse
no u won't lose language english is in the blood of every Rom
Download a uk rom a d flash it with odin if ur afraid of any network issues. Since yur going to update via ota it makes no diff. Ur bootloader will be updated to the knox bootloader. And since you are not going to root it... just use odin to flash official i9305 firmwares. You cant go wrong.
Sent from my GT-I9305 using Tapatalk
Thanks.
hayabusa08 said:
just use odin to flash official i9305 firmwares. You cant go wrong.
Click to expand...
Click to collapse
I hope you are right! I presume flashing the firmware will remove all the apps and data I have put on the phone? Alternatively if I just take the OTA update is it likely to cause any issues or you can't be sure what it will do? And will that also wipe all my current apps and data? I have all the standard stuff backed up but since I haven't rooted there is some app data that can't be backed up, as far as I know.
As i have experienced before... unrooted phones data is not possible to be backed up. Heard of helium but yet to use it. So you may actually find out more about Helium app. Another alternative is you can use Kies to back up data.
Secondly check your gsm and lte bands of your phone and the carrier that ur using in uk. If the carrier supports it then it should not be of any issues with connectivity. Sgp phones are unlocked and usable worldwide. I dont see any issues unless your phone is faulty.
Sent from my GT-I9305 using Tapatalk
Baseband: N950USQS3BRA8
Note 8 is unlocked and currently with T-MOBILE, previously AT&T. I've search all day today and still can't find why I don't have the Oreo update yet. I have the Samsung keis software and it tells me I'm up to date. Did it ever come out for my baseband? I apologized in advance if this was already talked about, I only saw discussions about it being rooted. I want to keep it stock. Thanks
jvaldez225 said:
Baseband: N950USQS3BRA8
Note 8 is unlocked and currently with T-MOBILE, previously AT&T. I've search all day today and still can't find why I don't have the Oreo update yet. I have the Samsung keis software and it tells me I'm up to date. Did it ever come out for my baseband? I apologized in advance if this was already talked about, I only saw discussions about it being rooted. I want to keep it stock. Thanks
Click to expand...
Click to collapse
You can check for latest firmware related to your specific model on sammobile.com, then download through updato.com (or using the SamFirm tool) and flash it through Odin.
jvaldez225 said:
Baseband: N950USQS3BRA8
Note 8 is unlocked and currently with T-MOBILE, previously AT&T. I've search all day today and still can't find why I don't have the Oreo update yet. I have the Samsung keis software and it tells me I'm up to date. Did it ever come out for my baseband? I apologized in advance if this was already talked about, I only saw discussions about it being rooted. I want to keep it stock. Thanks
Click to expand...
Click to collapse
Since you're using it with T-Mobile and it was previously AT&T you're not going to get updates anymore unless you use an AT&T sim card.. The only way to get the updates at this point is to download the update firmware yourself and flash it through odin. The reason being is because T-Mobile doesn't carry AT&Ts firmware updates so you have to get it yourself.. It's easy as hell to find the firmware on places like Android File Host. Also do not download T-Mobile firmware it will not flash... Use AT&Ts firmware only.
I have a AT&T iPhone 7 from work, you guys think if I take that SIM and put it into the Note 8 the updates would come through? I was looking through the Sam mobile thing. You guys make it seem easy to manually update and I'm terrified being my first time doing it that way. But if you think the SIM card swap would work I'll give that a try first.
jvaldez225 said:
I have a AT&T iPhone 7 from work, you guys think if I take that SIM and put it into the Note 8 the updates would come through? I was looking through the Sam mobile thing. You guys make it seem easy to manually update and I'm terrified being my first time doing it that way. But if you think the SIM card swap would work I'll give that a try first.
Click to expand...
Click to collapse
The sim card swap should work.. Can't hurt, try it and then check for updates.
It worked!!!
I swapped out the sim cards and it worked!
I ended up having to back up the device and restore, since the update wasn't showing up. I cleared the cache, checked and nothing. After restoring the phone the update became available. After the 8.0.0. update there was about 4 updates after (security patches). I'm now on 8.0.0 with Aug 2018 security patch. I put my tmobile sim card back in and restarted the phone. I even get the tmobile screen during boot up which I never gotten since I switched back in February. All in all it's working fine. I'll update if anything crops up. Thank you all for your help!
You can push software update with this procedure.
put this in your phone app: *#8736364#
Then go to Field Test mode.
Change "Device Initiated date" to one or a few minute ahead. wait until you see "SET" then press Home.
Wait until you see software update to kick it.
Try several times if it doesn't work at first.
jvaldez225 said:
I swapped out the sim cards and it worked!
I ended up having to back up the device and restore, since the update wasn't showing up. I cleared the cache, checked and nothing. After restoring the phone the update became available. After the 8.0.0. update there was about 4 updates after (security patches). I'm now on 8.0.0 with Aug 2018 security patch. I put my tmobile sim card back in and restarted the phone. I even get the tmobile screen during boot up which I never gotten since I switched back in February. All in all it's working fine. I'll update if anything crops up. Thank you all for your help!
Click to expand...
Click to collapse