Hi all,
When I first got my note the other week, I was able to connect via Kies to upgrade my firmware. Afterwards, Kies listed all of my info under "Firmware Information". But now there's a problem because this no longer works. Instead of listing my info, I get the message "Your device does not support software upgrading via Kies".
The only difference I can think of is that I now have an AT&T SIM card in my phone. (There was no SIM card in my phone when Kies was working fine) I'm using my Note as a GoPhone, so do you think this is the reason why Kies is giving me this annoying message?
Thanks in advance, everyone, and have a Happy New Year!
Hi
I have same problem and i dont know if i can help. But what i did was i unrooted and restore factory my GN and after that the kies started to recognize my note. then i did un update.
Hope it helps.
Yeah, this is such an annoying problem. Everything was running smoothly until now. I've read that disabling USB debugging would solve the problem, but I tried that. It didn't help. Then I read that the phone has to have the right CSC using *#272*IMEI#, but that didn't work either. My phone is already set to 'DBT' (Germany).
Anyone know how to help us out here? It would suck if we had to do a factory reset every time there's an update.
I don't think this is a permanent issue. I upgraded my completely OEM phone last week, this week I've plugged it in multiple times, and it worked and recognized it. Yesterday I plugged it in and it didn't, it gave me the same error. I think it may be an error on Samsung's end. Maybe?
Beethoven9th said:
Hi all,
When I first got my note the other week, I was able to connect via Kies to upgrade my firmware. Afterwards, Kies listed all of my info under "Firmware Information". But now there's a problem because this no longer works. Instead of listing my info, I get the message "Your device does not support software upgrading via Kies".
The only difference I can think of is that I now have an AT&T SIM card in my phone. (There was no SIM card in my phone when Kies was working fine) I'm using my Note as a GoPhone, so do you think this is the reason why Kies is giving me this annoying message?
Thanks in advance, everyone, and have a Happy New Year!
Click to expand...
Click to collapse
You are as i would guess with a german note and have updated to kl7 or kl8 both are not suported from samsung they called the firmware upgrade back, to many minor/major bugs on them so they forced to close the update so now kies if you have kl7 or kl8 it says your device is not suported.
Hope it helped wait few days they will give a new update for it and it will recognise it again.
Sent from my GT-N7000 using XDA App
Braxos said:
You are as i would guess with a german note and have updated to kl7 or kl8 both are not suported from samsung they called the firmware upgrade back, to many minor/major bugs on them so they forced to close the update so now kies if you have kl7 or kl8 it says your device is not suported.
Hope it helped wait few days they will give a new update for it and it will recognise it again.
Sent from my GT-N7000 using XDA App
Click to expand...
Click to collapse
Yes, you are absolutely correct! I tried it the other day, and Kies did in fact recognize my Note this time. Thanks, man.
Related
Hey guys. I have had my Captivate since the beginning of September. I downloaded Samsung KIES and was able to download the update back in Sept. I have checked periodicially for any updates, was able to sync contacts, and all that. Yesterday, I went to check for an update, and there was one available. After downloading the update, KIES could no longer recognize my phone. I shut down my computer and the phone. When I reconnected, KIES told me that the "device was not supported." I have redownloaded it several times, but to no avail. I am trying it again, using advice I found on another forum service, hoping it will work. However, has anyone else had this issue, or is this an issue that seems to be plaguing the new update? I thought I was downloading a new firmware update for the phone, however, It may have been a KIES update...
What update did you install on your phone? Post your firmware, baseband, and kernel versions, along with the build number.
Also, this probably doesn't belong in the development section. You should post this in the general board.
[Update] I downloaded KIES again (the newest version) and it still says my device is not supported. My computer recognizes the phone, just not KIES...Is it still possible to download an older version of KIES, because the issue seems to be the version of KIES, and not my phone...?
kegobeer said:
What update did you install on your phone? Post your firmware, baseband, and kernel versions, along with the build number.
Also, this probably doesn't belong in the development section. You should post this in the general board.
Click to expand...
Click to collapse
This info would really help...
I didn't actually update my phone. KIES was downloading the update, and once the update was downloaded, my phone was not recognizable. I will move the forum to the general discussion and post the info there... Thanks!
Sent from my SAMSUNG-SGH-I897 using XDA App
i have the same problem on my i897. i m running latest cognition rom on mine that could be the issue?
I have the same issue with Kies. I downloaded an update for Kies and now Kies no longer sees my Captivate. My computer sees the Captivate no problem. I have been looking for an older version of Kies to go back to.
Kies update issue
I had the same problem once my version of Kies updated last week. I tired everything, cleared user setting and cache, formated the INT SD card.
Did a ODIN one click restore to the original firmware and tried the above steps again... Nothing...
I had to uninstall the full version of Kies and go back to the MINI version of Kies, then all was fine...
I'm suspecting that they updated the full version of Kies to exclude certain versions of the Galaxy S (Captivate in my case)...
I had the same thing happen after I let Kies update, tried everything I could think of, it would not link to the phone. I uninstalled the new version and reinstalled the older version I first had, all is good again. I suspect it was a deliberate move, as Samsung now says the Captivate can only be updated with Kies mini.
Sent from my SAMSUNG-SGH-I897 using XDA App
jth747 said:
I suspect it was a deliberate move, as Samsung now says the Captivate can only be updated with Kies mini.
Click to expand...
Click to collapse
I concur, since AT&T has removed all native tethering and WiFi AP ability from the captivate, I think they pushed Samsung to remove captivate support from Kies. I don't have time to look around, but perhaps Kies has a config file that can be updated/changed to re-add captivate support.
Same here. I just updated Kies to 1.5.3.10103_100 just now before doing research on the adverse affects (Who'da thunk it that I would need to). Turns out that after Kies installed the update, it can no longer recognize my Samsung Captivate. I am running Cognition 2.1.6 ROM but that shouldnt matter. Just last week I was able to connect to Kies and back up my calendars and messages. Now....I am getting the "connecting the device..." message. That message has been up for the past 40 minutes. I have not reflashed my phone for at least 2 weeks now.
Seems like the Kies update to 1.5.3.10103_100 did something bad.
Same Problem
Its the Kies new version bug !
need a solution
I went back to the older version kies (1.5.3.10075_17)
and it works very well now .. i think new version kies have some bug or problem
djdk80 said:
I went back to the older version kies (1.5.3.10075_17)
and it works very well now .. i think new version kies have some bug or problem
Click to expand...
Click to collapse
Have you read this thread? It's not looking like a bug - more like Samsung doesn't want the full Kies to work with US Captivates. Kies mini still works, and that's what Samsung wants people to use.
In case anyone is looking for an older version of kies, I found one at turbobit.net/i8v2c4oixldz.html
Thread moved to Q&A.
chernomorez said:
Have you read this thread? It's not looking like a bug - more like Samsung doesn't want the full Kies to work with US Captivates. Kies mini still works, and that's what Samsung wants people to use.
actually mind is samsung vibrant , anyhow still same problem
Click to expand...
Click to collapse
Remember you have to be in TWLauncher for Kies to work.
Also if you search for Kies you will find many prior versions.
I happened to have 1.5.3.10093_82 and reverted from the update.
Everything works fine.
I installed a previous version of Kies and it works just fine. If anyone needs a older version you can find it at samfirmware.com
They list all the versions that Samsung has made under the Samsung Kies link
encountered same issue.
here's another alternative link to older version 1.5.3.10092_2_1 that seems to work.
http;//org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=DE&CttFileID=3203268&CDCttType=SW&ModelType=N&ModelName=GT-S5250&VPath=SW/201009/20100914110209343/Kies_1.5.3.10092_2_1.exe
Hello,
I upgraded my att captivate to Froyo when the official release was issued through kies. My friend was having problems getting the drivers to load on his PC so I told him to bring his phone over and I would use my PC to upgrade him to froyo through kies. Well we just plugged in his phone and kies is saying that it is an unrecongized device. So I plugged my phone in and it is saying that for my phone now. I don't understand it worked a last month when I upgraded to froyo. Anyone have any ideas? Thanks in advance for you help.
Jason
did you change anything on your phone? Rom, kernel, modem, root?
Also I had that problem with full verdion of kies so I tried kies mini and for some odd reason it worked.
One last thing... Make sure you select kies update on your phone after plugging the usb
Sent from my SAMSUNG-SGH-I896 using XDA App
Correct me if I'm wrong, but USB debugging should be
Off( how else to select kies).
Sent from a place my wife doesn't know about (yet)
Hello guys have a question for you.
I installed Kies on my PC a few days ago. I connect my Note and everything seems fine, I can browse the device, see my memory usage, see the firmware version that is installed, etc, but every time I click on the firmware upgrade and initialization option I get a message box saying: "GT-N7000" does not support initialization.
what does that mean? That I can't use kies to update my device?
I know my device is rooted but I guess I still should be able to use kies to update my device, right? am I mistaken?
I have the same problem.
I also see the same message when I hook my one up
Sent from my GT-N7000 using xda premium
im on the stock unrooted german ICS, when i connect to Kies it says that "your device does not support software upgrading via kies!!!" anyone know whats up with that!?
Erase Kies that you have right now, go to Samsung.de (german site of Samsung) and install their latest version of Kies. Open Kies, run device updates in Kies and reboot your phone and THEN connect phone to the computer via USB cable. I had the same message and this solved my issues.
carlitos66 said:
Erase Kies that you have right now, go to Samsung.de (german site of Samsung) and install their latest version of Kies. Open Kies, run device updates in Kies and reboot your phone and THEN connect phone to the computer via USB cable. I had the same message and this solved my issues.
Click to expand...
Click to collapse
Perhaps I'm blind, but could you point me to which options do I have to run?
Sent from my GT-N7000 using XDA
cussyandrew said:
im on the stock unrooted german ICS, when i connect to Kies it says that "your device does not support software upgrading via kies!!!" anyone know whats up with that!?
Click to expand...
Click to collapse
Had the same problem was on indian (inu) version of gb and upgraded german ics.... had this message also.
I changed my csc code to dbt and it seems to have fixed that.
this is what i did
in dialler type
*#06#
this gives imei number note it down
then
*#272*your imei from above#
select dbt and hit start.... does a factory reset though so be warned
also i am a noob so cant garantee that this is safe, this worked for me now when i connect to kies i get the this is the current firmware message, however i dont know if its safe, my phone has never been rooted also.
just need to fix the charging paused voltage to high message without having to connect a usb stick conector and removing it now.
20inchtofreedom said:
Had the same problem was on indian (inu) version of gb and upgraded german ics.... had this message also.
I changed my csc code to dbt and it seems to have fixed that.
this is what i did
in dialler type
*#06#
this gives imei number note it down
then
*#272*your imei from above#
select dbt and hit start.... does a factory reset though so be warned
also i am a noob so cant garantee that this is safe, this worked for me now when i connect to kies i get the this is the current firmware message, however i dont know if its safe, my phone has never been rooted also.
just need to fix the charging paused voltage to high message without having to connect a usb stick conector and removing it now.
Click to expand...
Click to collapse
Tried your method, but i got only 3 options and didn't know what to chose.
VNO
TTT - in use
TDR
Sent from my GT-N7000 using XDA
rupalazzi said:
Tried your method, but i got only 3 options and didn't know what to chose.
VNO
TTT - in use
TDR
Sent from my GT-N7000 using XDA
Click to expand...
Click to collapse
Anyone can confirm if changing this parameter is safe?
I had many more options than that but i chose the option that matched the area the rom was from.... was on a inu rom to start changed to german release (csc is dbt) so i changed it to match.... now ive flashed the lpf rom instead and have the same prob again.....
Hi
Can anyone speak easy to understand solution for a noob like me.
I have stock ICS, Indian.
how do you know if you have Indian or german update .. Last time the samsung service center installed German update on my note
please, did you even try to search?
http://forum.xda-developers.com/showthread.php?t=1806694
if any of you superbrick your phone on stock kernel and unrooted by changing csc which triggers wipe/factory reset dont do anything fancy and contact entropy. you will know youre superbricked if update via pc Odin sticks at factoryfs for forever. (or longer then 30 min)
Sent from my GT-N7000 using Tapatalk 2
Today i got my phone back after a hardbrick, with a replaced motherboard, so extremely happy about that.
But the downside is, when i connect my note to my computer and open kies it says this:
Your Device does not support software upgrading via Kies.
Current firmware version: N7000XXLA6/N7000XENLA1/N7000XXLA4/N7000XXLA6 (XXX)
Could this be caused by the motherboard replacement i've recently got? In the way that parts of software does not match anymore?
second: Is there a non root fix for this?? No??!! any other fix?
Greetings Sam
Edit: before the hardbrick/motherboard swap, Kies searched/found updates
Your Device does not support software upgrading via Kies.
I have very same issue. Logic board replaced and since that Kies says no support for my device.
Current firmware version: PDA:LA6 / PHONE:LA4 / CSC:LA1 (XXX)
I would like to go into ICS but I am worried to do any firmware changes, in case they will not accept any other replacements if any issues. Any advice?
Thanks
I think its down to your computer already reconising the device as it was before try uninstalling kias and reinstall
I've did a connection troubleshoot problem checker thing. But that didn't help.. I'll try reinstalling the whole program+drivers maybe that's it?
i have same problem too.。 i already reinstall my pc windows 7. but it doesnt solve the problem.. i also unrootred my sgn ..but still the same
Sent from my GT-N7000 using XDA
As i expected, reinstalling didn't do the trick. So any other options?
E-mailed samsung yesterday but that will probarbly cost a week before i get an answer back that will not help.
dr ketan help me ..it seems that the csc not matching see my posting here
http://forum.xda-developers.com/showpost.php?p=26502080&postcount=2526
http://forum.xda-developers.com/showpost.php?p=26502550&postcount=2527
hornus said:
I have very same issue. Logic board replaced and since that Kies says no support for my device.
Current firmware version: PDA:LA6 / PHONE:LA4 / CSC:LA1 (XXX)
I would like to go into ICS but I am worried to do any firmware changes, in case they will not accept any other replacements if any issues. Any advice?
Thanks
Click to expand...
Click to collapse
The pcode is not activated from service center or corrupted had the same issue send it backvthey didn't fix it and got a replacement from the shop bought it. It is a problem caused/not solved from service center. Live with it or send it back.
Sent from my GT-N7000 using Tapatalk 2
Braxos said:
The pcode is not activated from service center or corrupted had the same issue send it backvthey didn't fix it and got a replacement from the shop bought it. It is a problem caused/not solved from service center. Live with it or send it back.
Sent from my GT-N7000 using Tapatalk 2
Click to expand...
Click to collapse
than my question is, will i receive OTA updates? cause i can live without Kies, but idd like to recieve updates.
O yeah got an email back from Samsung support, they explained me how to instal kies.. very very helpful:s
samzoethout said:
Today i got my phone back after a hardbrick, with a replaced motherboard, so extremely happy about that.
But the downside is, when i connect my note to my computer and open kies it says this:
Your Device does not support software upgrading via Kies.
Current firmware version: N7000XXLA6/N7000XENLA1/N7000XXLA4/N7000XXLA6 (XXX)
Could this be caused by the motherboard replacement i've recently got? In the way that parts of software does not match anymore?
second: Is there a non root fix for this?? No??!! any other fix?
Greetings Sam
Edit: before the hardbrick/motherboard swap, Kies searched/found updates
Click to expand...
Click to collapse
Do This; i Got this Here On This Forum.
Change your CSC Code to German and upgrade via KIES; this will also factory reset your phone.
so on phone :
*#272*IMEI# then change the CSC to DBT.
Phone will reset.
Change language to English (bottom right icon)
follow prompts to setup
Connect to KIES and the phone will update to ICS.
When your finished, you change the CSC code back to whatever you had before
Aluyi said:
Do This; i Got this Here On This Forum.
Change your CSC Code to German and upgrade via KIES; this will also factory reset your phone.
so on phone :
*#272*IMEI# then change the CSC to DBT.
Phone will reset.
Change language to English (bottom right icon)
follow prompts to setup
Connect to KIES and the phone will update to ICS.
When your finished, you change the CSC code back to whatever you had before
Click to expand...
Click to collapse
thanks, allready tried that.. I have one with only XEN, nothing to choose further..
What i just did, flashed back to the first ROM available for my phone and country, still not working with Kies... But OTA updates did work, so if a new update is available i will receive it OTA i guess
Happy enough about that, dont really have the need to be rooted or have a custom ROM after the first attempt went really wrong(reason boardswap) but i like to have a fully working phone, also when connecting it to the Computer
I have tried do this too, but it will not let me change current CSC XEU. Don't know why. I have also tried copy and paste but no luck (
Once more! Flash change CSC change imei pray to God wipe rewipe ALL OF THEMA WILL NOT REPAIR IT send it to service center if it comes so back try to get a replacement/refund.
Sent from my GT-N7000 using Tapatalk 2
new kies update fixed it?
I had this exact same problem. But now looks like it's fixed. All of a sudden my Kies has started to recognize the fimware and tells me that the current version is the latest version!
So the new update of Kies fixed it?
My kies version is 2.3.2.12054_19
sudarshanpbhat said:
I had this exact same problem. But now looks like it's fixed. All of a sudden my Kies has started to recognize the fimware and tells me that the current version is the latest version!
So the new update of Kies fixed it?
My kies version is 2.3.2.12054_19[/QUOTE
From Serge75 : Hi gentleman ! could you try to send me your version 2.3.2.12054_19, I dont succeed to upgrade my version, looks like upgrading, but when I restart it, it's still with the previous installed version...
I guess installing it manually would more effecient. Could you send to me to [email protected], or could you give me a direct link where I could charge it directly, because Samsung Kies is not showing it ...
My greatest thanks and best regards
Could anyone tell me if I must change the Kies Version for the last in order to get the new ICS upgrade, or could I get it with any older Kies version ?
Serge75
Click to expand...
Click to collapse
The new version of Kies 2.3.2.12054/19 solved my problem now I can upgrade to ICS, but is it good idea? Is ICS better than GB?
Sent from my GT-N7000 using XDA
Hello guys,
I bought my wife a Galaxy Note for her birthday last month. I have been waiting for the ICS update to show up on the phone and I have gotten nothing. I go into settings > about phone > update, it says phone is up to date. I tried Kies on two different laptops and it says GT-N7000 does not support initializing. I have removed Kies and reinstalled it, but no luck.
I did more digging to see where my phone was meant to be sent. The model is N7000XXLA4, so according to this thread: http://forum.xda-developers.com/showthread.php?t=1356325 , my phone is the one meant for Germany. Yet they got their updates almost 2 months ago. I have tried a factory reset on the phone but still no luck. Can anyone let me know what I am doing wrong?
PS: I know how to root and install ROMs. As the phone is not for me, I really want to stick to the official updates.
Thanks!
Is the phone rooted? That'll break any updates.
joe2316 said:
Is the phone rooted? That'll break any updates.
Click to expand...
Click to collapse
No man, never rooted the phone.
Anyone?
If this is German ROM, you will get the OTA update only when you are located in Germany and connected to a German Carrier.
If you are located outside, you can download the update here
http://forum.xda-developers.com/showthread.php?t=1424997
and flash with Odin 1.876 (same link).