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Hey guys. I have had my Captivate since the beginning of September. I downloaded Samsung KIES and was able to download the update back in Sept. I have checked periodicially for any updates, was able to sync contacts, and all that. Yesterday, I went to check for an update, and there was one available. After downloading the update, KIES could no longer recognize my phone. I shut down my computer and the phone. When I reconnected, KIES told me that the "device was not supported." I have redownloaded it several times, but to no avail. I am trying it again, using advice I found on another forum service, hoping it will work. However, has anyone else had this issue, or is this an issue that seems to be plaguing the new update? I thought I was downloading a new firmware update for the phone, however, It may have been a KIES update...
What update did you install on your phone? Post your firmware, baseband, and kernel versions, along with the build number.
Also, this probably doesn't belong in the development section. You should post this in the general board.
[Update] I downloaded KIES again (the newest version) and it still says my device is not supported. My computer recognizes the phone, just not KIES...Is it still possible to download an older version of KIES, because the issue seems to be the version of KIES, and not my phone...?
kegobeer said:
What update did you install on your phone? Post your firmware, baseband, and kernel versions, along with the build number.
Also, this probably doesn't belong in the development section. You should post this in the general board.
Click to expand...
Click to collapse
This info would really help...
I didn't actually update my phone. KIES was downloading the update, and once the update was downloaded, my phone was not recognizable. I will move the forum to the general discussion and post the info there... Thanks!
Sent from my SAMSUNG-SGH-I897 using XDA App
i have the same problem on my i897. i m running latest cognition rom on mine that could be the issue?
I have the same issue with Kies. I downloaded an update for Kies and now Kies no longer sees my Captivate. My computer sees the Captivate no problem. I have been looking for an older version of Kies to go back to.
Kies update issue
I had the same problem once my version of Kies updated last week. I tired everything, cleared user setting and cache, formated the INT SD card.
Did a ODIN one click restore to the original firmware and tried the above steps again... Nothing...
I had to uninstall the full version of Kies and go back to the MINI version of Kies, then all was fine...
I'm suspecting that they updated the full version of Kies to exclude certain versions of the Galaxy S (Captivate in my case)...
I had the same thing happen after I let Kies update, tried everything I could think of, it would not link to the phone. I uninstalled the new version and reinstalled the older version I first had, all is good again. I suspect it was a deliberate move, as Samsung now says the Captivate can only be updated with Kies mini.
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jth747 said:
I suspect it was a deliberate move, as Samsung now says the Captivate can only be updated with Kies mini.
Click to expand...
Click to collapse
I concur, since AT&T has removed all native tethering and WiFi AP ability from the captivate, I think they pushed Samsung to remove captivate support from Kies. I don't have time to look around, but perhaps Kies has a config file that can be updated/changed to re-add captivate support.
Same here. I just updated Kies to 1.5.3.10103_100 just now before doing research on the adverse affects (Who'da thunk it that I would need to). Turns out that after Kies installed the update, it can no longer recognize my Samsung Captivate. I am running Cognition 2.1.6 ROM but that shouldnt matter. Just last week I was able to connect to Kies and back up my calendars and messages. Now....I am getting the "connecting the device..." message. That message has been up for the past 40 minutes. I have not reflashed my phone for at least 2 weeks now.
Seems like the Kies update to 1.5.3.10103_100 did something bad.
Same Problem
Its the Kies new version bug !
need a solution
I went back to the older version kies (1.5.3.10075_17)
and it works very well now .. i think new version kies have some bug or problem
djdk80 said:
I went back to the older version kies (1.5.3.10075_17)
and it works very well now .. i think new version kies have some bug or problem
Click to expand...
Click to collapse
Have you read this thread? It's not looking like a bug - more like Samsung doesn't want the full Kies to work with US Captivates. Kies mini still works, and that's what Samsung wants people to use.
In case anyone is looking for an older version of kies, I found one at turbobit.net/i8v2c4oixldz.html
Thread moved to Q&A.
chernomorez said:
Have you read this thread? It's not looking like a bug - more like Samsung doesn't want the full Kies to work with US Captivates. Kies mini still works, and that's what Samsung wants people to use.
actually mind is samsung vibrant , anyhow still same problem
Click to expand...
Click to collapse
Remember you have to be in TWLauncher for Kies to work.
Also if you search for Kies you will find many prior versions.
I happened to have 1.5.3.10093_82 and reverted from the update.
Everything works fine.
I installed a previous version of Kies and it works just fine. If anyone needs a older version you can find it at samfirmware.com
They list all the versions that Samsung has made under the Samsung Kies link
encountered same issue.
here's another alternative link to older version 1.5.3.10092_2_1 that seems to work.
http;//org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=DE&CttFileID=3203268&CDCttType=SW&ModelType=N&ModelName=GT-S5250&VPath=SW/201009/20100914110209343/Kies_1.5.3.10092_2_1.exe
Kies mini can't recognize my ROOTED CAPTIVATE. No customized rom. Shows unregistered device. Any idea?
Sent from my SAMSUNG-SGH-I897 using XDA App
Try multiple ports, madge sure you are using original cord
mcord11758 said:
Try multiple ports, madge sure you are using original cord
Click to expand...
Click to collapse
I am using the original one.
Sent from my SAMSUNG-SGH-I897 using XDA App
Are you able to mount your phone to your pc and copy files back and forth
Did you ever flash a rom based off another phone (I9000, Rogers)? There are some roms that will change your product id.
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CB650 Wolf said:
Did you ever flash a rom based off another phone (I9000, Rogers)? There are some roms that will change your product id.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
+1 if you have your product code is probably incorrect
http://forum.xda-developers.com/showthread.php?t=881162
This solved my unregistered device problem.
It didn't fixed my borked IMEI but it did allow me to update via Kies again. Everything on my phone works, save for Market which always breaks on a stock AT&T rom within a day. Every other ROM it works on. After flashing a few I9000 ROMs and a couple Rogers, I had the issue.
Flashing back to stock didn't fix it. Methinks we need to get some ROM cookers to fix that one up...
Galaxy Note not recognized by Kies after OTA update
Dear Experts,
I had bought Galaxy Note recently in India GT-N7000, after turning on the device it found OTA and I updated the same now the Version is BB Version DDLA2 and Kernel Version DDLA5. But after this when I connect my phone back to my laptop it does not recognize and comes up with a message "Reconnect the device in Samsung Kies (PC mode). Current Connection Mode not supported my Kies" Following where the troubleshooting I had already did. Only one this which I observe new is previously when I use to connect my phone my phone use to notify MTP Connection at the top of the screen but now it says USB Connected Select Files to/from your computer
1. Uninstalled and re installed Kies
2. Clear Phone Cache through Recovery Mode
3. Tried the "Troubleshoot Connection Problem" in Kies
Please help
Thanks in advance
Cheer's
Pinaki
I foolishly bought a Galaxy S from ebay that had previously been unlocked from Orange.
The handset still had some range software installed.
I was given some possibly incorrect advise, due to not being able to update phone through Kids. I then downloaded firmware 2.3.2 from samware. I then downloaded Odin and followed the tutorial. I am now unable to even connect my phone to Kies and the phone feels sluggish and has crashed twice.
Can anyone help? Thanks
Right first of all can you connect the phone to the computer ?? example: USB mass storage ??
secondly do you have the 3 button combo ??? (recovery and download mode)
if yes to both, get yourself 2.2.1 firmware from samfirmware.com (something like I9000XWJS5 or JS8) they seem to be the latest releases.
follow the instructions found on the website to flash the firmware and then report back.
Problems
Thanks for you`re advice. Flashed firmware and phone seems to be ok, but i`m still unable to connect to Kies. Kies just says connecting but never connects.
Try this.
- Go to settings>wireless and network>usb settings. Put it on "ask on connection"
- Start Kies. Wait for it to load.
- now connect your phone to your pc. It asks what kind of connection on your phone. Choose Kies.
- hopefully now it loads in Kies
If this doesnt work try reinstalling Kies.
Sent from my GT-I9000 using XDA Premium App
Sorted.
Thanks for the help.
Hi all,
When I first got my note the other week, I was able to connect via Kies to upgrade my firmware. Afterwards, Kies listed all of my info under "Firmware Information". But now there's a problem because this no longer works. Instead of listing my info, I get the message "Your device does not support software upgrading via Kies".
The only difference I can think of is that I now have an AT&T SIM card in my phone. (There was no SIM card in my phone when Kies was working fine) I'm using my Note as a GoPhone, so do you think this is the reason why Kies is giving me this annoying message?
Thanks in advance, everyone, and have a Happy New Year!
Hi
I have same problem and i dont know if i can help. But what i did was i unrooted and restore factory my GN and after that the kies started to recognize my note. then i did un update.
Hope it helps.
Yeah, this is such an annoying problem. Everything was running smoothly until now. I've read that disabling USB debugging would solve the problem, but I tried that. It didn't help. Then I read that the phone has to have the right CSC using *#272*IMEI#, but that didn't work either. My phone is already set to 'DBT' (Germany).
Anyone know how to help us out here? It would suck if we had to do a factory reset every time there's an update.
I don't think this is a permanent issue. I upgraded my completely OEM phone last week, this week I've plugged it in multiple times, and it worked and recognized it. Yesterday I plugged it in and it didn't, it gave me the same error. I think it may be an error on Samsung's end. Maybe?
Beethoven9th said:
Hi all,
When I first got my note the other week, I was able to connect via Kies to upgrade my firmware. Afterwards, Kies listed all of my info under "Firmware Information". But now there's a problem because this no longer works. Instead of listing my info, I get the message "Your device does not support software upgrading via Kies".
The only difference I can think of is that I now have an AT&T SIM card in my phone. (There was no SIM card in my phone when Kies was working fine) I'm using my Note as a GoPhone, so do you think this is the reason why Kies is giving me this annoying message?
Thanks in advance, everyone, and have a Happy New Year!
Click to expand...
Click to collapse
You are as i would guess with a german note and have updated to kl7 or kl8 both are not suported from samsung they called the firmware upgrade back, to many minor/major bugs on them so they forced to close the update so now kies if you have kl7 or kl8 it says your device is not suported.
Hope it helped wait few days they will give a new update for it and it will recognise it again.
Sent from my GT-N7000 using XDA App
Braxos said:
You are as i would guess with a german note and have updated to kl7 or kl8 both are not suported from samsung they called the firmware upgrade back, to many minor/major bugs on them so they forced to close the update so now kies if you have kl7 or kl8 it says your device is not suported.
Hope it helped wait few days they will give a new update for it and it will recognise it again.
Sent from my GT-N7000 using XDA App
Click to expand...
Click to collapse
Yes, you are absolutely correct! I tried it the other day, and Kies did in fact recognize my Note this time. Thanks, man.
Hello guys have a question for you.
I installed Kies on my PC a few days ago. I connect my Note and everything seems fine, I can browse the device, see my memory usage, see the firmware version that is installed, etc, but every time I click on the firmware upgrade and initialization option I get a message box saying: "GT-N7000" does not support initialization.
what does that mean? That I can't use kies to update my device?
I know my device is rooted but I guess I still should be able to use kies to update my device, right? am I mistaken?
I have the same problem.
I also see the same message when I hook my one up
Sent from my GT-N7000 using xda premium
im on the stock unrooted german ICS, when i connect to Kies it says that "your device does not support software upgrading via kies!!!" anyone know whats up with that!?
Erase Kies that you have right now, go to Samsung.de (german site of Samsung) and install their latest version of Kies. Open Kies, run device updates in Kies and reboot your phone and THEN connect phone to the computer via USB cable. I had the same message and this solved my issues.
carlitos66 said:
Erase Kies that you have right now, go to Samsung.de (german site of Samsung) and install their latest version of Kies. Open Kies, run device updates in Kies and reboot your phone and THEN connect phone to the computer via USB cable. I had the same message and this solved my issues.
Click to expand...
Click to collapse
Perhaps I'm blind, but could you point me to which options do I have to run?
Sent from my GT-N7000 using XDA
cussyandrew said:
im on the stock unrooted german ICS, when i connect to Kies it says that "your device does not support software upgrading via kies!!!" anyone know whats up with that!?
Click to expand...
Click to collapse
Had the same problem was on indian (inu) version of gb and upgraded german ics.... had this message also.
I changed my csc code to dbt and it seems to have fixed that.
this is what i did
in dialler type
*#06#
this gives imei number note it down
then
*#272*your imei from above#
select dbt and hit start.... does a factory reset though so be warned
also i am a noob so cant garantee that this is safe, this worked for me now when i connect to kies i get the this is the current firmware message, however i dont know if its safe, my phone has never been rooted also.
just need to fix the charging paused voltage to high message without having to connect a usb stick conector and removing it now.
20inchtofreedom said:
Had the same problem was on indian (inu) version of gb and upgraded german ics.... had this message also.
I changed my csc code to dbt and it seems to have fixed that.
this is what i did
in dialler type
*#06#
this gives imei number note it down
then
*#272*your imei from above#
select dbt and hit start.... does a factory reset though so be warned
also i am a noob so cant garantee that this is safe, this worked for me now when i connect to kies i get the this is the current firmware message, however i dont know if its safe, my phone has never been rooted also.
just need to fix the charging paused voltage to high message without having to connect a usb stick conector and removing it now.
Click to expand...
Click to collapse
Tried your method, but i got only 3 options and didn't know what to chose.
VNO
TTT - in use
TDR
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rupalazzi said:
Tried your method, but i got only 3 options and didn't know what to chose.
VNO
TTT - in use
TDR
Sent from my GT-N7000 using XDA
Click to expand...
Click to collapse
Anyone can confirm if changing this parameter is safe?
I had many more options than that but i chose the option that matched the area the rom was from.... was on a inu rom to start changed to german release (csc is dbt) so i changed it to match.... now ive flashed the lpf rom instead and have the same prob again.....
Hi
Can anyone speak easy to understand solution for a noob like me.
I have stock ICS, Indian.
how do you know if you have Indian or german update .. Last time the samsung service center installed German update on my note
please, did you even try to search?
http://forum.xda-developers.com/showthread.php?t=1806694
if any of you superbrick your phone on stock kernel and unrooted by changing csc which triggers wipe/factory reset dont do anything fancy and contact entropy. you will know youre superbricked if update via pc Odin sticks at factoryfs for forever. (or longer then 30 min)
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