Not recognized by kies - Captivate Q&A, Help & Troubleshooting

Kies mini can't recognize my ROOTED CAPTIVATE. No customized rom. Shows unregistered device. Any idea?
Sent from my SAMSUNG-SGH-I897 using XDA App

Try multiple ports, madge sure you are using original cord

mcord11758 said:
Try multiple ports, madge sure you are using original cord
Click to expand...
Click to collapse
I am using the original one.
Sent from my SAMSUNG-SGH-I897 using XDA App

Are you able to mount your phone to your pc and copy files back and forth

Did you ever flash a rom based off another phone (I9000, Rogers)? There are some roms that will change your product id.
Sent from my SAMSUNG-SGH-I897 using XDA App

CB650 Wolf said:
Did you ever flash a rom based off another phone (I9000, Rogers)? There are some roms that will change your product id.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
+1 if you have your product code is probably incorrect

http://forum.xda-developers.com/showthread.php?t=881162
This solved my unregistered device problem.
It didn't fixed my borked IMEI but it did allow me to update via Kies again. Everything on my phone works, save for Market which always breaks on a stock AT&T rom within a day. Every other ROM it works on. After flashing a few I9000 ROMs and a couple Rogers, I had the issue.
Flashing back to stock didn't fix it. Methinks we need to get some ROM cookers to fix that one up...

Galaxy Note not recognized by Kies after OTA update
Dear Experts,
I had bought Galaxy Note recently in India GT-N7000, after turning on the device it found OTA and I updated the same now the Version is BB Version DDLA2 and Kernel Version DDLA5. But after this when I connect my phone back to my laptop it does not recognize and comes up with a message "Reconnect the device in Samsung Kies (PC mode). Current Connection Mode not supported my Kies" Following where the troubleshooting I had already did. Only one this which I observe new is previously when I use to connect my phone my phone use to notify MTP Connection at the top of the screen but now it says USB Connected Select Files to/from your computer
1. Uninstalled and re installed Kies
2. Clear Phone Cache through Recovery Mode
3. Tried the "Troubleshoot Connection Problem" in Kies
Please help
Thanks in advance
Cheer's
Pinaki

Related

[Q] Stock Upgrade to JH7

I have a stock (JF6) ATT captivate. I am in the U.S. I pulled Kies off of the UK site. I didn't make any changes to Kies registry (Win7) entries to fool it into seeing a different (non-ATT) phone. Kies is telling me it has a f/w upgrade available to JH7 but it gives me a server 404 error (cannot find) and won't download the f/w. Should I just ignore this and wait till froyo or is Samsung really trying to push out an upgrade for ATT phones? thanx
I have the same thing going on
Kies has an update or android has an update? Every time I try to check for an update it tells me it cannot communicate with att.
Sent from my SAMSUNG-SGH-I897 using XDA App
Kies on the PC (not ATT through the phone) says "You can upgrade the firmware" when you hove over the lower right pda/phone icon with an up arrow. On the Firware Upgrade popup it gives model name, current verion, and latest version showing the pda and phone latest version is JH7. Then I get the error.
Smallsmx3 said:
Kies has an update or android has an update? Every time I try to check for an update it tells me it cannot communicate with att.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
Did any of you try changing some regestry settings? The Galaxy S forum found a test 2.2 rom for their device through Kies...
http://forum.xda-developers.com/showthread.php?t=769043
Maybe there is a test rom out for the Captivate as well?
I am on JH3 and altered my Kies settings to JF6 and i get nothing.
Can you post a screenshot of your regedit settings and make sure to blur out your phones personal information.
I am eager to get a rom that has better gps over anything else.
Windows Registry Editor Version 5.00
[HKEY_CURRENT_USER\Software\Samsung\Kies\DeviceDB\5]
"Model Name"="SGH-I897"
"DEVICEKEY"="XXXXXXXXXXX_MODEM"
"DatadbPath"="C:\\Users\\Rhea\\AppData\\Roaming\\Samsung\\Kies\\00000005.dat"
"ModemName"="SAMSUNG Android USB Modem #3"
"ModemPort"="COM7"
"ModemCID"="1"
"NAME"="SGH-I897 (XXXXXXXXXXXX)"
"TYPE"="PHONE"
"CONNECTIONTYPE"="MODEM"
"HARDWAREID"="\\\\?\\USB#VID_04E8&PID_6877&MI_00#I897CA5A3B7D_00#{2C7089AA-2E0E-11D1-B114-00C04FC2AAE4}"
"USBHARDWAREID"="USB\\VID_04E8&PID_6877\\I897CA5A3B7D"
"IsComposite"="true"
"PhoneNumber"="XXXXXXXXXXXX"
"TEMPORARY_IMEI"="false"
"IMEINUM"="XXXXXXXXXXXX"
"CheckLock"="FALSE"
"CONMODES"="AT,MTP,MTP"
"SoftwareRevision"="I897UCJH3/I897ATTJF6/I897UCJH3/I897UCJH3"
"HIDSWVER"=""
"ProductCode"="SGH-I897ZKAATT"
"DEVCONINFO"=""
"IMEI"="XXXXXXXXXXXX"
"DeviceAction"=""
"DEVICE_UID"="XXXXXXXXXXXXX"
"DevicePlatform"="ADGSM"
"Session ID"="35"
"DevInf"="true"
"PRIVACY_LOCK"="0,0,0,0,0,0,0,0,0,0,0"
[HKEY_CURRENT_USER\Software\Samsung\Kies\DeviceDB\5\Default]
"ConvExt"="MP4"
"VideoRes"="1280x720"
"DefaultFR"="30"
"DefaultBit"="12582912"
"ExifRes"="60x60"
"ImageRes"="400x800;800x400;"
Smallsmx3 said:
Kies has an update or android has an update? Every time I try to check for an update it tells me it cannot communicate with att.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
Has anyone checked the settings on the phone for OTA updates?
pmpntl said:
Has anyone checked the settings on the phone for OTA updates?
Click to expand...
Click to collapse
No Love on the OTA
Wireshark
I did a wireshark and found some interesting data.
3;&/[email protected]#VP(?k3P#x<?xml version="1.0" encoding="utf-8"?><FUSMsg><FUSHdr><ProtoVer>1.0</ProtoVer><SessionID>513367</SessionID><MsgID>1</MsgID></FUSHdr><FUSBody><Results><CmdRef>2</CmdRef><Status>200</Status><LATEST_FW_VERSION><Data>I897UCJH8/I897ATTJF8/I897UCJH8/I897UCJH8</Data></LATEST_FW_VERSION></Results><Put><CmdID>1</CmdID><BINARY_CRC><Data>3231749544</Data></BINARY_CRC><BINARY_ENCRYPT_STRING><Data>679183</Data></BINARY_ENCRYPT_STRING><BINARY_URI><Data>http://fus.samsungmobile.com/Phone_Binary/9/deleted</Data></BINARY_URI><DESCRIPTION><Data></Data></DESCRIPTION><GSM_SUPPORT_HIDDEN><Data>0</Data></GSM_SUPPORT_HIDDEN><GSM_NATION_CODE><Data>UC</Data></GSM_NATION_CODE><GSM_SITE_CODE><Data>9</Data></GSM_SITE_CODE><LAST_MODIFIED><Data>10/08/30</Data></LAST_MODIFIED> <LATEST_ANDROIDGSM_PDA_VERSION><Data>I897UCJH8</Data></LATEST_ANDROIDGSM_PDA_VERSION><LATEST_ANDROIDGSM_CSC_VERSION><Data>I897ATTJF8</Data></LATEST_ANDROIDGSM_CSC_VERSION><LATEST_ANDROIDGSM_PHONE_VERSION><Data>I897UCJH8</Data></LATEST_ANDROIDGSM_PHONE_VERSION><LATEST_ANDROIDGSM_CONTENTS_VERSION><Data>I897UCJH8</Data></LATEST_ANDROIDGSM_CONTENTS_VERSION><DEVICE_ANDROID_PDA_PATH><Data>I897UCJH7.tar</Data></DEVICE_ANDROID_PDA_PATH><DEVICE_ANDROID_CSC_PATH><Data></Data></DEVICE_ANDROID_CSC_PATH><DEVICE_ANDROID_PHONE_PATH><Data></Data></DEVICE_ANDROID_PHONE_PATH><DEVICE_ANDROID_CONTENTS_PATH><Data></Data></DEVICE_ANDROID_CONTENTS_PATH><CURRENT_DISPLAYVERSION><Data>I897UCJH3/I897ATTJF6/I8
It is in XML
Smallsmx3 said:
Kies has an update or android has an update? Every time I try to check for an update it tells me it cannot communicate with att.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
I have not had this problem at all, but I am still running JF6 stock. It could be a custom firmware or ROM causing this problem. However, there still are not any updates OTA from AT&T.
pmpntl said:
Has anyone checked the settings on the phone for OTA updates?
Click to expand...
Click to collapse
Is it even possible to change the OTA update settings?
UberGoat said:
I have not had this problem at all, but I am still running JF6 stock. It could be a custom firmware or ROM causing this problem. However, there still are not any updates OTA from AT&T.
Is it even possible to change the OTA update settings?
Click to expand...
Click to collapse
Whenever my phone is set to kies, it just tells me to close all applications and i need to be at the idle screen.
I give up on that endevour.
Main Target said:
Whenever my phone is set to kies, it just tells me to close all applications and i need to be at the idle screen.
I give up on that endevour.
Click to expand...
Click to collapse
you need to be in tw-launcher .. at least that's how kies recognizes for me
Im gonna try to see if I get an update :O
--EDIT--
I tried it.. and I can't get it to shake hands because it says "This device does not support this service" X-x..I guess I have to be using JF6 not JH3 D: ?
for some reason other home launchers won't work with usb functionality outside of the development mode.
if you delete your default action for the home button and choose twlauncher, the usb will work for mass storage mode and for Kies.
i noticed the link provided in XML, didn't appear that way on my xda client on my phone. There was an actual link pointing to JH8.tar. i got no where though

Phone issue

I foolishly bought a Galaxy S from ebay that had previously been unlocked from Orange.
The handset still had some range software installed.
I was given some possibly incorrect advise, due to not being able to update phone through Kids. I then downloaded firmware 2.3.2 from samware. I then downloaded Odin and followed the tutorial. I am now unable to even connect my phone to Kies and the phone feels sluggish and has crashed twice.
Can anyone help? Thanks
Right first of all can you connect the phone to the computer ?? example: USB mass storage ??
secondly do you have the 3 button combo ??? (recovery and download mode)
if yes to both, get yourself 2.2.1 firmware from samfirmware.com (something like I9000XWJS5 or JS8) they seem to be the latest releases.
follow the instructions found on the website to flash the firmware and then report back.
Problems
Thanks for you`re advice. Flashed firmware and phone seems to be ok, but i`m still unable to connect to Kies. Kies just says connecting but never connects.
Try this.
- Go to settings>wireless and network>usb settings. Put it on "ask on connection"
- Start Kies. Wait for it to load.
- now connect your phone to your pc. It asks what kind of connection on your phone. Choose Kies.
- hopefully now it loads in Kies
If this doesnt work try reinstalling Kies.
Sent from my GT-I9000 using XDA Premium App
Sorted.
Thanks for the help.

[Q] kies recongized device

Hello,
I upgraded my att captivate to Froyo when the official release was issued through kies. My friend was having problems getting the drivers to load on his PC so I told him to bring his phone over and I would use my PC to upgrade him to froyo through kies. Well we just plugged in his phone and kies is saying that it is an unrecongized device. So I plugged my phone in and it is saying that for my phone now. I don't understand it worked a last month when I upgraded to froyo. Anyone have any ideas? Thanks in advance for you help.
Jason
did you change anything on your phone? Rom, kernel, modem, root?
Also I had that problem with full verdion of kies so I tried kies mini and for some odd reason it worked.
One last thing... Make sure you select kies update on your phone after plugging the usb
Sent from my SAMSUNG-SGH-I896 using XDA App
Correct me if I'm wrong, but USB debugging should be
Off( how else to select kies).
Sent from a place my wife doesn't know about (yet)

[Q] Upgrading Firmware via Kies (strange problem)

Hi all,
When I first got my note the other week, I was able to connect via Kies to upgrade my firmware. Afterwards, Kies listed all of my info under "Firmware Information". But now there's a problem because this no longer works. Instead of listing my info, I get the message "Your device does not support software upgrading via Kies".
The only difference I can think of is that I now have an AT&T SIM card in my phone. (There was no SIM card in my phone when Kies was working fine) I'm using my Note as a GoPhone, so do you think this is the reason why Kies is giving me this annoying message?
Thanks in advance, everyone, and have a Happy New Year!
Hi
I have same problem and i dont know if i can help. But what i did was i unrooted and restore factory my GN and after that the kies started to recognize my note. then i did un update.
Hope it helps.
Yeah, this is such an annoying problem. Everything was running smoothly until now. I've read that disabling USB debugging would solve the problem, but I tried that. It didn't help. Then I read that the phone has to have the right CSC using *#272*IMEI#, but that didn't work either. My phone is already set to 'DBT' (Germany).
Anyone know how to help us out here? It would suck if we had to do a factory reset every time there's an update.
I don't think this is a permanent issue. I upgraded my completely OEM phone last week, this week I've plugged it in multiple times, and it worked and recognized it. Yesterday I plugged it in and it didn't, it gave me the same error. I think it may be an error on Samsung's end. Maybe?
Beethoven9th said:
Hi all,
When I first got my note the other week, I was able to connect via Kies to upgrade my firmware. Afterwards, Kies listed all of my info under "Firmware Information". But now there's a problem because this no longer works. Instead of listing my info, I get the message "Your device does not support software upgrading via Kies".
The only difference I can think of is that I now have an AT&T SIM card in my phone. (There was no SIM card in my phone when Kies was working fine) I'm using my Note as a GoPhone, so do you think this is the reason why Kies is giving me this annoying message?
Thanks in advance, everyone, and have a Happy New Year!
Click to expand...
Click to collapse
You are as i would guess with a german note and have updated to kl7 or kl8 both are not suported from samsung they called the firmware upgrade back, to many minor/major bugs on them so they forced to close the update so now kies if you have kl7 or kl8 it says your device is not suported.
Hope it helped wait few days they will give a new update for it and it will recognise it again.
Sent from my GT-N7000 using XDA App
Braxos said:
You are as i would guess with a german note and have updated to kl7 or kl8 both are not suported from samsung they called the firmware upgrade back, to many minor/major bugs on them so they forced to close the update so now kies if you have kl7 or kl8 it says your device is not suported.
Hope it helped wait few days they will give a new update for it and it will recognise it again.
Sent from my GT-N7000 using XDA App
Click to expand...
Click to collapse
Yes, you are absolutely correct! I tried it the other day, and Kies did in fact recognize my Note this time. Thanks, man.

[Q] Kies upgrade and initialization

Hello guys have a question for you.
I installed Kies on my PC a few days ago. I connect my Note and everything seems fine, I can browse the device, see my memory usage, see the firmware version that is installed, etc, but every time I click on the firmware upgrade and initialization option I get a message box saying: "GT-N7000" does not support initialization.
what does that mean? That I can't use kies to update my device?
I know my device is rooted but I guess I still should be able to use kies to update my device, right? am I mistaken?
I have the same problem.
I also see the same message when I hook my one up
Sent from my GT-N7000 using xda premium
im on the stock unrooted german ICS, when i connect to Kies it says that "your device does not support software upgrading via kies!!!" anyone know whats up with that!?
Erase Kies that you have right now, go to Samsung.de (german site of Samsung) and install their latest version of Kies. Open Kies, run device updates in Kies and reboot your phone and THEN connect phone to the computer via USB cable. I had the same message and this solved my issues.
carlitos66 said:
Erase Kies that you have right now, go to Samsung.de (german site of Samsung) and install their latest version of Kies. Open Kies, run device updates in Kies and reboot your phone and THEN connect phone to the computer via USB cable. I had the same message and this solved my issues.
Click to expand...
Click to collapse
Perhaps I'm blind, but could you point me to which options do I have to run?
Sent from my GT-N7000 using XDA
cussyandrew said:
im on the stock unrooted german ICS, when i connect to Kies it says that "your device does not support software upgrading via kies!!!" anyone know whats up with that!?
Click to expand...
Click to collapse
Had the same problem was on indian (inu) version of gb and upgraded german ics.... had this message also.
I changed my csc code to dbt and it seems to have fixed that.
this is what i did
in dialler type
*#06#
this gives imei number note it down
then
*#272*your imei from above#
select dbt and hit start.... does a factory reset though so be warned
also i am a noob so cant garantee that this is safe, this worked for me now when i connect to kies i get the this is the current firmware message, however i dont know if its safe, my phone has never been rooted also.
just need to fix the charging paused voltage to high message without having to connect a usb stick conector and removing it now.
20inchtofreedom said:
Had the same problem was on indian (inu) version of gb and upgraded german ics.... had this message also.
I changed my csc code to dbt and it seems to have fixed that.
this is what i did
in dialler type
*#06#
this gives imei number note it down
then
*#272*your imei from above#
select dbt and hit start.... does a factory reset though so be warned
also i am a noob so cant garantee that this is safe, this worked for me now when i connect to kies i get the this is the current firmware message, however i dont know if its safe, my phone has never been rooted also.
just need to fix the charging paused voltage to high message without having to connect a usb stick conector and removing it now.
Click to expand...
Click to collapse
Tried your method, but i got only 3 options and didn't know what to chose.
VNO
TTT - in use
TDR
Sent from my GT-N7000 using XDA
rupalazzi said:
Tried your method, but i got only 3 options and didn't know what to chose.
VNO
TTT - in use
TDR
Sent from my GT-N7000 using XDA
Click to expand...
Click to collapse
Anyone can confirm if changing this parameter is safe?
I had many more options than that but i chose the option that matched the area the rom was from.... was on a inu rom to start changed to german release (csc is dbt) so i changed it to match.... now ive flashed the lpf rom instead and have the same prob again.....
Hi
Can anyone speak easy to understand solution for a noob like me.
I have stock ICS, Indian.
how do you know if you have Indian or german update .. Last time the samsung service center installed German update on my note
please, did you even try to search?
http://forum.xda-developers.com/showthread.php?t=1806694
if any of you superbrick your phone on stock kernel and unrooted by changing csc which triggers wipe/factory reset dont do anything fancy and contact entropy. you will know youre superbricked if update via pc Odin sticks at factoryfs for forever. (or longer then 30 min)
Sent from my GT-N7000 using Tapatalk 2

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