I just got off the phone with Verizon. My Rezound has 4G, but the Droid4 has no data (but does have voice, and Wifi works). They had me do the following:
- Reboot the phone (did that before calling)
- Pull and re-seat SIM card and SD card
- Clear Browser app data and cache (morons)
- Toggle airplane mode
- Toggle Data roaming
- Safe mode
I also tried toggling CDMA/LTE with CDMA-only on my own, and cleared the cache partition in Recovery.
Nothing I do can get data back. Also, after a reboot none of the text messages she received today are still in the app. Since my phone is working, a network outage doesn't seem likely. The D4 is rooted but no custom ROM.
still GB 2.3.6
System 6.13.219.XT894
Kernel 2.6.35.7
Frozen apps via TBPro: Apps, Blockbuster, IM, IM Prescence, Let's Golf, Mobile Hotspot, MOG, My VZ Mobile, Netflix, NFL Mobile, Slingbox, Twitter AUth, VCast, Verizon Video, Videosurf VZ Nav.
Any advice?
Unfreeze all apps and check
Sent from my HTC_Amaze_4G using xda premium
Thanks, but it didn't change anything. VZW suggested I try a factory reset, will it mess up root? I don't mind rerunnung the script if necessary but I want to make sure it won't break the phone.
One other question is because I am new to SIM cards, could a bad SIM work with voice but not data?
EDIT: Doesn't the 3G still go over CDMA, so shouldn't I have 3g at least, even with a bad SIM?
I have very off and on data. I go to airplane mode and back and sometimes it fixes it. Could b circumstance..I am on my second d4 and it was so bad I had to get on wifi to setup and sync everything on this new replacement ...I'm rooted as well but obviously I wasn't when I did setup and it was bad. I don't think root is to blame. Could b the sim. We r in a good coverage area supposedly.
Sent from my DROID4 using Tapatalk 2
Gig103 said:
Thanks, but it didn't change anything. VZW suggested I try a factory reset, will it mess up root? I don't mind rerunnung the script if necessary but I want to make sure it won't break the phone.
One other question is because I am new to SIM cards, could a bad SIM work with voice but not data?
EDIT: Doesn't the 3G still go over CDMA, so shouldn't I have 3g at least, even with a bad SIM?
Click to expand...
Click to collapse
Voice is still over CDMA/3G, LTE is for data only, and is what the SIM is for.
On your phone do you have the lte logo pop up?
I have been having issues with my d4 which is rooted as well. I have figured out for some reason the APN that controls the internet keeps dropping out however the IMS APN stays connected. When that happens the lte logo stays up but turns white and when the internet APN is connected it turns blue.
Sw 6.13.219
android 2.3.6
Kernel 2.6.35.7
There is no signal bar for 3g or LTE. unless you refer to a different symbol?
Some of the Razrs have the same problem. Probably you will need a phone swap, would try factory reset first.
Did you do a restore from titanium backup? If so was it a restore of EVERYTHING? Cause I did that when I got my droid 4 and I had no data or anything once the restore finished. I had to do a full blown factory reset then everything was good again.
Sent from my XT894 using xda premium
Data Enabled?
Gig103 said:
I just got off the phone with Verizon. My Rezound has 4G, but the Droid4 has no data (but does have voice, and Wifi works). They had me do the following:
- Reboot the phone (did that before calling)
- Pull and re-seat SIM card and SD card
- Clear Browser app data and cache (morons)
- Toggle airplane mode
- Toggle Data roaming
- Safe mode
I also tried toggling CDMA/LTE with CDMA-only on my own, and cleared the cache partition in Recovery.
Nothing I do can get data back. Also, after a reboot none of the text messages she received today are still in the app. Since my phone is working, a network outage doesn't seem likely. The D4 is rooted but no custom ROM.
still GB 2.3.6
System 6.13.219.XT894
Kernel 2.6.35.7
Frozen apps via TBPro: Apps, Blockbuster, IM, IM Prescence, Let's Golf, Mobile Hotspot, MOG, My VZ Mobile, Netflix, NFL Mobile, Slingbox, Twitter AUth, VCast, Verizon Video, Videosurf VZ Nav.
Any advice?
Click to expand...
Click to collapse
I assume you've already tried settings->data manager->data enabled, checked?
My D4 decided to turn this feature off on its own yesterday. I use the Smart Actions app to disable cell data when using a wifi connection and this configuration might have caused some kind of hiccup and not allowed the cell data to come back on when a wifi connection was out of range. I had to hunt around a little after trying most of the stuff you mention above only to find the data enabled, not checked. Simply turned it on and LTE came back instantly.
Good luck.
Verizon tech support told me this is a known software issue with the Droid 4 and advised me to keep the WiFi turned off when I didn't need it. They also said a fix was on the way around the end of July. (This now appears to be ICS, which looks like it might be out very soon.)
From my own use, WiFi appears to be responsible. I can lose my data connection when WiFi is turned on even when I'm not connected just like I was told.
I can also lose data when Notify Me is enabled in settings. This will manifest as losing the data connection when opening an app that uses a data connection, such as the browser. I chalk this up to the phone refreshing the available AP list for which turns on the WiFi, even when it's disabled.
My suggestion is to turn off WiFi when you don't need it and disable anything else that can call it up like the Notify Me setting, Google and Verizon location services, and turn off settings in any apps that might enable it.
Sent from my DROID4 using Tapatalk 2
Related
Hey guys, I'm currently running APNdroid AND Droidwall to prevent my phone from using any data, I dont want to be charged unexpectedly cause of my apps and whatnot. Anywho, so far its working, and I was just wondering, I like to flash my phone a lot (Drizzy's Touch Flo 3D and JACHero ect. [lots of updates]) and wanted to know, after I flash my phone, will my phone still be NOT connected to the internet? Or would I have to hold off on flashing my phone?
can anyone help me here? thanks.
If you use APNdroid the phone will not use any cellular data, no need for Droid Wall.
When you flash a new build, if you wipe then your APN settings will be lost (and thus you may revert to using data again). It's very easy to tell if your APNs have been blocked by APNdroid: if you see a G, E, 3G or H network connection icon, you are using cellular data. No icon, no data usage.
ok thanks for the heads-up
I currently have something on the phone not allowing 3g access. I can't seem to figure out what it is, but I believe I narrowed it down to an App. I did a wipe and clean rom install and 3g was working fine. I did a titanium backup restore of all apps with data and now 3g isn't working again. Anyone know of an easy way to pinpoint what is blocking my 3g? I tried ending all tasks in advanced task manager, but I'm guessing the phone would need a reboot to bring back 3g?
Have you check you settings-wireless & networks-mobile networks-use only 2g networks?
ya I tried using only 2g network, I even tried researching the network and it finds tmobile in the settings. I even went as far as getting a fresh sim card prior to wiping the phone. Somehow after an app/data restore from titanium back up, tmobile internet no longer works still. It's why I wiped in the first place.
1) Double check your APN settings in settings > networks > mobile networks
2) In dialer, dial *#*#4636#*#* > choose phone info > scroll down > verify that 'set preferred network type' reads WCDMA preferred.
3) Also in settings, make sure you didnt set 'use 2g only'. Same location as #2 above
Thanks for your help. I actually just did a nandrestore from an image I had that was a week old and internet came back, so it has to of been something I done within a weeks time. I just hope I don't end up hitting the app that stopped it, if I think it was one, because thats the only thing that makes sense to me.
I have your same problem could you be so kind as to attach the img you put so I try too? thanks
victor.barba said:
I have your same problem could you be so kind as to attach the img you put so I try too? thanks
Click to expand...
Click to collapse
Then you will have his phone.
you mean....?
i Think i have a similar problem... I turn 3g on and after half an hour i cannot access the internet anymore... The sign in the notification area shows the "sent arrow" blinking but the receive arrow does nothing... I have apndroid to control my 3g usage... I unistalled it, did a reboot but again the problem persists... Do you have anything in mind???
I forgot to mention that the exact same thing happens with 2g network as well
victor.barba said:
you mean....?
Click to expand...
Click to collapse
When someone does a nandroid backup, it backs up all the data on the phone. All of it, if you restore it to your phone, you will be logged into google as him, you will have all his contacts, messages, settings etc. If one of you downloads something, it may download on both machines. The only way to fix it would be to wipe both of them.
i have the same problem. two days ago its working fine. i just turn on turn off the wifi and it just works again.
Can also try turning the airplane mode on/off. This problem occurs if you use APNdroid or similar, or toggle mobile connection on the Desire ROM.
tired of trying and try to wipe, reset, several rom, so I decided to send it to HTC in England ... and the problem is which has the bootloader unlock my ...
Alright, I really need some help from the big boys here.
I have had my N1 since release. I have T-Mobile and no data plan. Everything I do is over wifi.
On Friday, I saw the 3g icon on my phone for the first time. It appeared out of nowhere and just flips between 3G and E since T-Mobile just blocks data for non-plan users. This was killing the battery life of the phone.
I called Google and they ran me through *#*#4636#*#* to disable the data connection. This fixed the problem for a while; However after a while the phone will give a message that there is no service provider and will reconnect to T-Mobile (it has never done this before outside of phone boots). When it is back up the 3G/E cycling starts again. Even worse the data connection still lists as disabled and will not re-enable. I have to pop the battery out while it is running to get back in to disable it.
Google thinks its an app but I have removed everything but Touchdown and K9 which I don't think are the problem. I have used Android OS Monitor and I do see connections to 64.15.75.218 and 209.44.107.13 which are hot beds for malware and when I uninstall any app these connections vanish temporarily. But they come back after a few hours.
Anyone seen this before or know a way to track IP connections to a particular app?
I have no solution for tracing 'malicious' software but it is possible to just disable all mobile data usage.
Settings/Wireless and network settings/ Mobile networks > "Data enabled"
If you unselect this there should be no more data transfer while on the mobile network.
I do not have that option. Google Rep said it was only in froyo.
Problem is I did the same thing for 2.1 but it keeps coming back on. Even with wifi the phone connects to these ips so who knows what it is doing.
3G isn't used only for data, you can do voice on 3G.
Could be T-Mobile expanding 3g into your are where you didn't have coverage before.
Call T-Mobile and make sure you're not actually using data.
As for tracking applications, you can use System Panel Pro of the market to monitor how much data applications are using.
I know I am not using data. The T-Mobile account page is pretty detailed and I am unable to do anything online when wifi is off. 3G has also been available for a while here as I know others that use it.
I will check out system panel.
Thanks.
UmbraeSoulsbane said:
I do not have that option. Google Rep said it was only in froyo.
Click to expand...
Click to collapse
It is indeed only on Froyo, however, Froyo is out now, so install it and you'll instantly benefit.
A few more things:
Were you receiving or sending MMS (picture/video messages) when the 3G icon popped up? This is normal and doesn't usually come out of your data balance.
If you'd like to be triple-sure you're not using data, go into the APN settings. Edit the APN name - e.g. change tmobile.com to nomobile.com. Now it *really* shouldn't be able to access data.
Smarphones would be well to do to have a Zonealarm/little snitch type app for this purpose.
Id imagine ad based apps wouldnt be too happy about it. At the least an app that reports IPs times , and IN/OUT info.
I never use SMS or mms and have not gotten any during this time.
My concern is not related to getting charges but with unwanted use of my phone or data. When the data connection auto enables it will go through my battery in a matter or hours and who knows what the phone may be doing.
I know I can turn this off and make sure data is not used - in fact I have already done this. However when smoke enters room you don't just put a towel under the door and forget about it. I want to find the source of this and stop it because the behavior is not normal.
I agree something like zone alarm would be good. You should be able prevent or track an app activities for situations like this. If I knew what was connecting to these IPs and enabling the data connection I could stop it and report the app or submit a bug request. Right now I am just all alone.
I did try system panel which seems like a nice app but it does not give me good information on network usage by app. OSMonitor is better at connection monitoring but doesn't list by app. Why has no one thought to monitor network threads by app?
Try alogcat maybe? Any time you notice the icon suddenly appearing, save a copy of the logcat and comb through it.
alogcat may work. Figured out OSMonitor had something similar and filtered by app.
Now I just gotta wait I guess. Still not enough info to relate to IP though.
You should know that the data connection setting isn't an enforcement for the entire phone. It only acts as a notice to applications on whether or not to use data in the background.
Developers are supposed to respect those settings, but they are not enforced.
There is a free program called Network Statistics which is no longer in the market. I will backup the apk for you and upload it so you can use it. It shows the amount of data used by each app.
I too had a data hungry app issue and this helped me solve it immediately.
I'm just at work ATM, so I'll do it this evening. (Almost midday now here in Australia )
Cheers,
Ross
@JCopernicus
I am aware of this which is why I want to track this problem down.
@Ross
That sounds great. I appreciate the help. Not sure if tracking data usage is enough since I don't think the app is sending a lot of data. But I am willing to try anything.
I should be getting froyo soon so maybe that will help as well.
This is what I do when I want to ensure I don't use Data. Go I. To wireless connections. Mobile Networks, and then access points. Create a new one. I usually call it No Data. The for the apn, I just make something dumb, like no.data.com, and then save. After I'll select that as my apn.
The issue is not about the use of the data connection. I have done this and can guarantee the phone cannot use any cell data network. The problem is an app is trying to use it anyway even when it is disabled. Even if you ignore that as a concerning activity the constant 3G searching reduces the battery life to a mere hours.
I appreciate the help, but my issue is not with how to disable the data connection. Its about identifying malware on my device, and tracking an app calls to a specific IP.
Again,k 3g doesn't mean data. 3g is also used for voice.
If you only want to use "2g" switch your phone over to gsm only through 4636 or through the menu where it says "use 2g only".
You will never see the 3g icon again.
If you wan't to be 100% sure no app is calling an IP, then do a factory reset. Install apps one by one, monitor them through the various options given in this thread already.
You will not be able to prevent an application from "calling home" unless you modify the app itself. Apps use the data connection provided to them by the OS however they see fit.
Every app you install has a permissions prompt that will tell you it want's internet access.
JCopernicus said:
Again,k 3g doesn't mean data. 3g is also used for voice.
Click to expand...
Click to collapse
The Android "3G", "H", "E" or "G" icon denotes data. It may also appear temporarily when making the connection necessary to transmit MMS. It does not appear when the phone is using voice over 3G without a data connection.
Actually, this may be a T-Mobile issue - they just enabled the ability to do "pay as you go" data on ALL plans without a data plan, so they may be the ones turning on the ability to do data. You'd still need to authorize it in your browser, and I think it costs about $1/1MB so it is totally not worth it.
May be worth looking into because it wouldn't surprise me if their new "service" is screwing things up.
I am aware of 3G voice but the 3G status icon is related to data flow. I have had the phone since launch and posted this because this behavior is not normal. Even Google was perplexed by what it is doing. And as I said it is not constrained by the 4636 settings.
And I disagree that an app can use the network connection as they see fit. Rights are given to perform its intended purpose; anything else is malicious.
Used Odin to update to gingerbread from froyo on my i9000m the other day. Theres no service here at home unless I put the phone on the bathroom windowsill, so I didn't notice until today when I went to work that I wasn't getting any data network connection. Could make and receive calls fine, wifi works, but no data, so no browsing or facebook or any apps that require it. I called bell and they came to the conclusion that I have to send the phone in for repairs. Thats a absolute last resort, so I tried another factory reset, this time from the recovery menu. The first time, during set up I enabled wifi, this time on a hunch I did not, and it worked. Also note that the first time, the network connected for a split second before disconnecting again. Anyways, I was getting 3g fine, then I tried wifi, and it disconnected again. Turn off wifi, data comes back. Whats up with this?
Did you set your APN? Go
Settings > Wireless and Network > Mobile Network > APN Names
Then hit menu and add a new APN if none are there. If one is there, it's named something like 'browser' (at least that's what mine is called on my Bell i9000m) and I'm wrong. But I had this problem, and this is how I solved it. You can find the APN settings for your network by google-ing "[Provider] APN Settings]", and if you're on bell you can find them here:
http://support.bell.ca/en-on/Mobili..._Nexus_One_for_the_Bell_Mobility_HSPA_network
It says Nexus One but it works for all phones on bell.
settings are exactly as depicted on the bell site, except the apn was called browser instead of bell. changed that, same thing. other suggestions?
Can you tell me the version of gingerbread you're on, where you got the files, any mods to the firmware like pre rooting?
Sent from my GT-I9000M using XDA App
2.3.3, downloaded from here, no mods.
Alright, so totally stock. What's the version code? It should be UGKG3. Have you tried forcing a kies update with a registry hack? Was it one PDA when you flashed it or 3 files?
Sent from my GT-I9000M using XDA App
Yes, its UGKG3. I flashed with the PDA, PHONE and CSC files. I dont really know what you are talking about with regards to forcing a kies update, if you could explain I'd try it out
This has always happened to me, on Eclair, on Froyo, and now on Gingerbread. Whenever my Wifi is active *and* connected to a network, the Data through HSPA is automatically disconnected.
I always thought it was a battery saving feature - if you have Wifi access, and presumably internet access, then you don't need internet through the cell network, right?
So if you're not getting internet access when your wifi is active and connected, then perhaps it's a problem with your wifi router not passing external internet to your phone?
The thing is nothing changed besides the firmware. wifi worked fine here in the house before and no problems connecting to the data network on the go with wifi enabled. I'm really running out of ideas here.
I guess I misunderstood you before. Are you saying you have no data access at all when wifi is enabled, whether or not you are connected to a wifi network? If that is true, something is definitely wrong. That doesn't happen to me with KG3 - just checked.
Have you tried reflashing the modem file? Maybe it got messed up in your flash before?
Sent from my GT-I9000M using XDA App
yes, no data regardless of wifi connected or not, as long as its enabled.
which is the modem file?
just an update, this seems to have mysteriously fixed itself.
So my wife's motox decided to stop connecting to my home wifi/cable modem. My phone (LG G2) as well as all laptops/tablets connect fine. My G2 can see about 8 nearby networks, the MotoX always sees my neighbors network and occasionally a 2nd or 3rd but that's about it. If my home network finally shows up I enter the password and it immediately switches to "Out of range" and shows as a Saved network. I enabled the hotspot on my phone and the MotoX still didn't show the hotspot. Here are the things I've tried so far:
- Forget network and readd it if/when it finally shows up as a visible network.
- Cleared cache from recovery
- Rebooted
- Toggling airplane mode
- Disable just data
- Power cycled cable modem. Also Hard reset it and set the network back up.
- Disable wifi optimization, notify when open network is available, as well as the always allow scanning.
- Switched from auto to 2.4 Ghz only.
- Switched between multiple channels on router.
The MotoX is the Canadian version, 4.4.2 stock, unrooted. Router is an awesome Hitron piece of crap but it's been working perfectly fine for months.
Short of doing a factory reset, does anyone have any ideas?
Thanks
pqee said:
So my wife's motox decided to stop connecting to my home wifi/cable modem. My phone (LG G2) as well as all laptops/tablets connect fine. My G2 can see about 8 nearby networks, the MotoX always sees my neighbors network and occasionally a 2nd or 3rd but that's about it. If my home network finally shows up I enter the password and it immediately switches to "Out of range" and shows as a Saved network. I enabled the hotspot on my phone and the MotoX still didn't show the hotspot. Here are the things I've tried so far:
- Forget network and readd it if/when it finally shows up as a visible network.
- Cleared cache from recovery
- Rebooted
- Toggling airplane mode
- Disable just data
- Power cycled cable modem. Also Hard reset it and set the network back up.
- Disable wifi optimization, notify when open network is available, as well as the always allow scanning.
- Switched from auto to 2.4 Ghz only.
- Switched between multiple channels on router.
The MotoX is the Canadian version, 4.4.2 stock, unrooted. Router is an awesome Hitron piece of crap but it's been working perfectly fine for months.
Short of doing a factory reset, does anyone have any ideas?
Thanks
Click to expand...
Click to collapse
You have already tried everything that I would suggest, short of a factory reset. If you do factory reset, please let us know if it resolves your issue. Since you are not rooted, I'm confused as to how this could happen :/
Good Luck
I am assuming you have already unchecked the "avoid poor connections" option too in the wifi settings.
Sent from my Moto X using XDA free mobile app.
jithudigitised said:
I am assuming you have already unchecked the "avoid poor connections" option too in the wifi settings.
Sent from my Moto X using XDA free mobile app.
Click to expand...
Click to collapse
It was already unchecked so I didn't touch it.
Some routers can't handle certain number of conectinons, try rebooting your router
The router is built in with the cable modem which I've already rebooted as well as reset completely. Also with the phone only able to see a couple of networks at a time when there should be 8 - 10 visible at any time I think the phone is the problem. I just can't figure out what happened.
Sent from my LG-D803 using XDA Free mobile app
pqee said:
The router is built in with the cable modem which I've already rebooted as well as reset completely. Also with the phone only able to see a couple of networks at a time when there should be 8 - 10 visible at any time I think the phone is the problem. I just can't figure out what happened.
Sent from my LG-D803 using XDA Free mobile app
Click to expand...
Click to collapse
A few users have randomly had issues with WiFi, and their issues were only resolved by flashing the entire stock SBF as per the "Return to Stock" thread.
If a factory reset does not resolve your issue, you may consider SBFing back to stock. Since you will be flashing the stock rom (with matching CID), this is possible even with a locked bootloader.
Good Luck
I saw some posts about the SBF thing but wasn't sure if that applied to an unrooted / locked device or not. Thanks for the info.
Sent from my LG-D803 using XDA Free mobile app
An update for anyone looking for one. Her phone stated working fine yesterday on its own. It picked up and connected to our home network on its own and it can see all of the nearby networks like mine does.
Neither of us have done anything to it yet. Haven't touched the router or her phone since I first posted the problem.
Sorry I don't have an actual solution for you.
Sent from my LG-D803 using XDA Free mobile app
pqee said:
An update for anyone looking for one. Her phone stated working fine yesterday on its own. It picked up and connected to our home network on its own and it can see all of the nearby networks like mine does.
Neither of us have done anything to it yet. Haven't touched the router or her phone since I first posted the problem.
Sorry I don't have an actual solution for you.
Sent from my LG-D803 using XDA Free mobile app
Click to expand...
Click to collapse
Ok so wifi decided to crap out again. This time I did a full wipe (internal storage included) and now wifi doesn't even turn on. It flips to ON for half a second then immediately back to off. Bluetooth does the same thing. I've called my provider (Rogers) and they're sending me another one.
Considering the wifi and bluetooth are on the same chip I guess the whole chip is toast or loose or something. Either way its well beyond a software fix.
pqee said:
Ok so wifi decided to crap out again. This time I did a full wipe (internal storage included) and now wifi doesn't even turn on. It flips to ON for half a second then immediately back to off. Bluetooth does the same thing. I've called my provider (Rogers) and they're sending me another one.
Considering the wifi and bluetooth are on the same chip I guess the whole chip is toast or loose or something. Either way its well beyond a software fix.
Click to expand...
Click to collapse
You did a full wipe, but did you actually SBF back to stock? As I had commented previously, ONLY a full SBF back to stock can repair a corrupted filesystem. A "Full wipe" just erases cache and userdata.
SBFing actually REPLACES all the partitions. If you haven't tried, you can't say for certain that it is well beyond a software fix. It could have simply been a corrupt file...
Good Luck
If it was my phone I would have tried a SBF but considering it's my wife's she's a big more hesitant to let me and if they're sending us a new one, why bother?