[Q] Dialer not working properly - Galaxy Ace S5830 Q&A, Help & Troubleshooting

Hey guys, I have a SGA S5830C, running 2.3.6
Yesterday I was going to call a contact and, when I touched the contact to select him, the phone has stopped responding. I had to remove the battery to turn it on.
Well, let's try again. Select the contact, started to call and, instead of showing the options screen after press the call button, the screen turned black, showing only the status bar and stopped responding again. Battery off, battery on, phone on again. The same. Tested several times with a friend who works with me.
I stopped using the phone until I go out the work. I went to my gf's house and tested several times again. Same issue all the times.
Reset the phone to factory settings didn't work. All wipe didn't work. Reinstall original rom (Claro BR), didn't work. Install original 2.3.6 w/o carrier customizations didn't work.
I have no idea what to do
Can somebody please help? :highfive:
Edit:
I forgot some information
The call is completed, even if nothing apears on screen, but I can't use the phone until I restart it.
When I recieve calls, I choose to answer the call and the options (end call, keypad, etc) appears. I can hear the person and he/she can hear me, but only they can end the call, cause the phone doesn't respond, freezed on the options' screen.

Related

Do I have a Dead HTC Diamond?

Hey,
I had gotten to sample the HTC Touch Diamond...and thats all. I got it as a gift from overseas (so its a GSM -simcard- phone). Long story short, I didn't want to buy the phone from the local wireless provider because I'd be stuck with them. I open up the HTC box, turn on the phone, calibrate, take a few pics, and then I decided to put in a simcard. The phone was on at the time and I wanted to make a few phone calls to test out the new phone. I have no idea what happend, but the phone just turned off. I turn it on, and there is no lights, no screen, however the phone did turn on (i felt the vibration, and heard the startup sound). I took out the battery, and put it back in a couple of times and I finally got to turn on the screen and lights, however i recieved a werid message, and it didnt seem that my buttons at the front were working right (they worked fine before when i took pics and listend to the demo music), so I unplugged the battery and put it back in..Since then I have not been able to turn on my screen.
Here is how I know the phone is on, but there are no lights and no screen:
1. the boot up vibration
2. the bootup music
3. the volume up and down
4. I am able to touch the screen to turn up and down the volume.
5. When I put in a simcard, the phone does a ring every min or so (I have no idea as to the cause as i cant see error messages)
Now this is what I did to try to fix it:
1. I tried soft reset , however pressing the reset button does not seem to make the phone restart as i can turn up and turn down the volume no matter how long i press the reset button
2. I tried a hard reset, that doesnt seem to work either. (btw im guessing the confirmation message screen and pressing the volume up key) I think that the reason why steps 1 and 2 are not working, is because the phone does not seem to want to restart!
3. I tried taking out the battery and putting it back in..but i never did it for longer than a minute
4. I tried to update the rom, however the rom update application gives me a "Connection error" even though i have my phone plugged in. If i am supposed to set the connnection up from the inside then nm i cant do it cuz i cant see a thing.
5. I tried charging the phone (through USB and the power outlet)
Does anyone have any idea what happend? how can HTC Touch Diamond go from new to blank screen in about 5 minutes of usage?
plz give me all suggestions u can come up with...plz try to help me. Ive been waitign 2 years for a good phone, and now that I have one, I cant use it. Help me!
remove the sim card and see if it acts normal.
is it already unlocked?
the sim card has been removed, reinserted , and removed again.. yes the phone is already unlocked as the simcard apparently worked ( i made a phone call and the phone rang)
has no one ever come across my problem?
bumping...

At&t Tilt (Kaiser) SMS sound and vibration - works, then stops

Ok, first off, I'm well aware that there are many topics that appear to cover what I'm asking about. I've searched them. Second, I know where the "Sounds and Notifications" option is, and have been there. I'll get to that further down.
I've had this issue since I've gotten the phone. I'm not entirely sure if it's due to apps installed or not, since it's been doing when I've had some installed and when I didn't. I have tried hard resetting my device as well. My phone will play the sound of an incoming text, flash the light, all that just fine... for the first five or so texts. After that, the phone will wake up, it will show the notification on screen, but it WON'T play the sound, nor flash the light.
Naturally, the first time I noticed this, I went into the options menu to see what was up. All the settings were right. I hit the play button to test the file... nothing. I hit it again, nothing. I hit stop, then play, and it started up. Then my notifications were ok again, for about five or so texts. If my phone is on vibrate, it's the same case. It'll vibrate for the first five or so, then stop until I go into the settings.
I don't have a clue what could be causing this, so any and all help or suggestions are welcome and greatly appreciated. Thanks.

Can receive calls, texts, but will not wake from sleep and no home screen.

Hello everyone. I have had my Droid Bionic since day one and I have never had an issue with it. It has been wonderful.
Until today. I am on the stock OS. I had a Live Wallpaper that showed a little Android figure that melts based on the percentage of my battery. I went into my Gallery and clicked on "Set As Wallpaper" on an image I took with my camera on the phone.
At the bottom of the phone, a small popup showed up that said "COMPLETED". When I went to the home screen, there was no wallpaper in the background. It was just black, though the icons were still there and it was responsive. I thought maybe the image was corrupt, so I went and tried another image.
This caused the phone to reboot. When it rebooted, there was a notification bar, the time, the lock screen, and a thing that said No Signal. I tried to unlock it, but the phone was unresponsive.
Then I got a text message, even though I had no signal. The notification light was blinking. I could not unlock the phone. I hit the sleep button, and it went to sleep. I tried hitting it again, and it would not wake up.
I tried pulling the battery and putting it back in, and now it won't properly boot. Right when it boots, it goes to sleep (the little shutdown animation). I texted myself from my sister's phone and the notification light blinks, the phone vibrates, and the screen turns on and shows I have a text on the notification bar. The screen and the buttons are completely unresponsive, however.
I tried calling myself from my home line and I could pick up the call just fine and end the call. I could not, however, go back to the home screen while on the call. The capacitive buttons on the bottom were completely unresponsive. When I hung up the call (by touch), it went to a completely black screen with the notification bar showing that I had some text messages and the time and my service, etc.
I have rebooted the phone five times now by removing the battery and it keeps going to this. I have never rooted the phone (I wouldn't even know how to) and I am concerned because of all of the information that I have saved on the phone.
Yes I have tried removing the SD card. Didn't help.
Any suggestions? :/
UPDATE: Now the phone doesn't even boot, it gets stuck at the Red Eye spinning logo. It vibrates twice and the notification light begins blinking, meaning it is letting me know that I have received text messages... but it isn't actually booting to the Android home screen. Really strange...
You should fxz back to stock
It will wipe your application data but not you're sdcard info or internal storage
Sent from my DROID BIONIC using xda premium
Hard reset using all three external buttons
Try doing a hard reset - it's one of those things they only tell you about at the Verizon store when you're stuck:
Once you have the phone on and at least responsive, press and hold BOTH volume keys, then hold the power button down for 10 seconds (it's really about 6, but 10 will do it for sure). This procedure can also be done to force a reboot when you load a gnarly application that sux and locks your phone up - without having to disassemble everything and pull the battery.
Hopefully with any luck, you're phone will do a back-flip and come up!

[Q] Phone working, but showing nothing on screen

Hello there.
I have a brand new XT 1068 (two month of use). It is as received from the shop (no root or anything).
Was using normally, and suddenly began to fail. First, it didn't responded when trying to use pattern unblocking. Then the screen turned black. Tried to reset pressing the power button for 10 seconds, but the screen just lights a bit (backlit?), buzzes and nothing else.
The phone can received calls, messages, and even be controlled remotely trough Google's Android Device Manager. Touch screem seems to work, as i can answer calls by sliding center to right.
Don't know what to do. Tried the "120 seconds pressing the power button", with no success. Maybe I should try "Erase" though Google's Android Device Manager?
Thanks in advance
MacPablus said:
Hello there.
I have a brand new XT 1068 (two month of use). It is as received from the shop (no root or anything).
Was using normally, and suddenly began to fail. First, it didn't responded when trying to use pattern unblocking. Then the screen turned black. Tried to reset pressing the power button for 10 seconds, but the screen just lights a bit (backlit?), buzzes and nothing else.
The phone can received calls, messages, and even be controlled remotely trough Google's Android Device Manager. Touch screem seems to work, as i can answer calls by sliding center to right.
Don't know what to do. Tried the "120 seconds pressing the power button", with no success. Maybe I should try "Erase" though Google's Android Device Manager?
Thanks in advance
Click to expand...
Click to collapse
I think your display is needs to be replaced.
I had the same issue but instead of black it first showed coloured lines and then went blank.
I believe I had got a defective phone but got it repaired under warranty this week.

Can't Access Service Menu

Having the issue with the unresponsive screen. Screen also goes out while making calls. This means I can't mute or put on speaker as well as select options when calling an automated system. I have tried multiple times to access the service menu using 277634#*#, but the phone just sits there. I even installed a different dialer and it still does the same thing. As I understand it, the phone should go into the service menu after pressing the second "#". I tried hitting the phone button, but again the screen goes black. I am using the basic version of Nova Launcher. Any help on getting my phone working would be really appreciated.

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