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FYI - LG repair center front screen cost info

I recently broke my front screen. Sent it to LG for repair. I was surprised that LG only charged $140 for it. They were really fast too, only had the phone for 5 days. Just wanted to let people know because I've seen some screens or repair offers elsewhere online for a lot more. If you break your screen, probably best to just send it to LG.
EDIT: I should say that the repair center I was directed to was in Fort Worth, TX. So it didn't take long for the phone to get there and back either. All told I was without it for 9 days.

Good to know , how's the screen now:thumbup:
Sent from my Nexus 4 using xda premium

Lt.Tealc said:
Good to know , how's the screen now:thumbup:
Sent from my Nexus 4 using xda premium
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Screen's pristine.

I Believe it's the standard price for most screens these days. ... same price for s3 or the bigger note 2
scribbled from my note 2 (N7100)

Not a bad price, consider though it's initial cost, the screen repair is 40% of a new phone. Or you could look at it like a 60% savings

They didn't mess anything up in the process?
Sent from my 5th and final Nexus 4

Just had the same thing happen to me after owning the phone for about 3 weeks. I shipped it to Ft Worth on a Wed, they received on Friday, got the email from them with detailed info/pricing on Monday, Paid the $140 on Tuesday, they shipped the phone fixed on Thursday and I got it via FedEx on Saturday. So its about a week and a half process from sending to receiving, not bad at all.
The only thing that I will say is that in my particular case, they didn't fix my screen, they sent me a replacement device. I didn't know this until I looked at the device and the receipt. If it's a "brand new" replacement, or a refurb, I'm not sure but its in perfect condition, N4 hasn't been out for long so who knows how many actual damaged units they received and refurbed them for replacements. Not sure either why they didn't just fixed my screen and send me my unit back, all it had is a cracked screen and a impact blemish on the bezel.

triStateMindgate said:
... Not sure either why they didn't just fixed my screen and send me my unit back, all it had is a cracked screen and a impact blemish on the bezel.
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I have found that with HTC, Samsung, and now LG that in almost all cases they will send you a replacement device instead of repairing your device and sending it back. It allows for quicker turn around time and it is probably more cost effective than paying to have staff on hand to do the repairs. They will probably send your broken phone back to where it was originally made to have the repair done before selling it as a refurbished device to someone else.

sn0warmy said:
I have found that with HTC, Samsung, and now LG that in almost all cases they will send you a replacement device instead of repairing your device and sending it back. It allows for quicker turn around time and it is probably more cost effective than paying to have staff on hand to do the repairs. They will probably send your broken phone back to where it was originally made to have the repair done before selling it as a refurbished device to someone else.
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Makes sense, there's probably a chance that the device I received is a refurb. I guess what I'm wondering is how they decide that, a few people around XDA have had theirs fixed, instead of replaced, with the same damage to the screen as mine. Who knows

pakure said:
I Believe it's the standard price for most screens these days. ... same price for s3 or the bigger note 2
scribbled from my note 2 (N7100)
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No gs3 price is $180 and note 2 is $220 from Samsung
Sent from my HTC One X+ using Tapatalk 2

Well the cost is different in other countries. ..it is cheaper in India. . Around 7000 rupees for s3 (around 130 usd)
scribbled from my note 2 (N7100)

Same thing happened with me, $140 was not bad compared to any other estimates I found for local repair shops. They sent me a replacement as well - it was in perfect condition though.

I've never been so happy to live in Texas. Another repair center.
When my HTC Nexus One was damaged, I was able to send it in to Houston for a repair, got it back in 2-3 days. When my Samsung Galaxy Nexus decided it no longer wanted to charge, the Samsung Repair Center was in Plano, I drove and had it repaired same day. Now I can go to Ft. Worth to get my Nexus 4 repaired(though I hope it never breaks.)

Hey guys. Sorry to fire up this thread again. I had someone yank my phone out of my pocket yesterday and it smacked the ground head first. Now it has more scratches than a grade school knee scrape. Is the $140 a solid on how much they'll charge me, or does it differ? The back is pretty scratched up too. I regret not buying a case, but it's number one on my list after the repair (which is a lot for a high school student).

I am curios if they check if device is rooted etc or fully functional, before sending out a replacement.

moldovanos said:
I am curios if they check if device is rooted etc or fully functional, before sending out a replacement.
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My experience with sending phones in is they don't. Hardware damage obviously has nothing to do with software. You could always lock the bootloader back.
Sent from my Nexus 4 using xda premium

kid1da said:
My experience with sending phones in is they don't. Hardware damage obviously has nothing to do with software. You could always lock the bootloader back.
Sent from my Nexus 4 using xda premium
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That you can. I started a thread earlier to see if someone would reply with a solid price, but I'm think $140 is kinda sketchy. I'm not sure if that changes or that's the standard price. If it's the standard, I might be able to replace my N4 AND get a case for the new/refurbished one.

How is it sketchy? They are replacing just the screen/bezel and transplanting the parts back into your phone. Someone experienced could do the repair in a half hour. 140 is half the price of the phone. That is a really good deal if you ask me.
Sent from my Nexus 4 using xda premium

Jayrod1980 said:
How is it sketchy? They are replacing just the screen/bezel and transplanting the parts back into your phone. Someone experienced could do the repair in a half hour. 140 is half the price of the phone. That is a really good deal if you ask me.
Sent from my Nexus 4 using xda premium
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I mean it seems like it could be a varying price. I just want to know what I can expect. The front and back are both scratched up and I'd like them replaced.

it is a resonable price, I gusee so

Repair Experience

The purpouse for this thread is purely informational to see what other peoples experiences have been in the repair process involving LG
I am not really looking for stories of how LG (or Google) simply replaced your phone, but rather out of warranty cases, what you had to do, how much it might have cost out of pocket and for what repaired.
This is so others like my self know what to possibly expect.
My story:
I picked up this phone on Craigslist for $30 already knowing it was bricked, in hopes that I might be able to reserect it. upon finding out (after money was exchanged) that it was done not just while trying to root but that he believes that the wrong file was used when his "friend" was trying to do it i realized that it was probably the wrong boot loader so many have loaded by mistake. After figuring out my only solution based on my research was probably a JTAG service I decided to give LG a call, and told them what was up. asked if I could send it it and get a quote to re-flash it. unfortunately when i got it the rear glass was already cracked and i was upfront about this. upon inspection they said they wanted to replace the entire housing including the LCD as well as the main board. I was unable to get further details as to what was wrong with the board, but they only wanted to replace the LCD due to a scratch on the front. I tried to just have them replaced the board but it was an all or nothing deal. Soooo... not having $181 laying around for basically a new phone with my old battery I had them ship it back.
Additional Information: upon having my unit shipped back to me I discovered it to be shipped back with no padding other then the shipping invoice in the very thin box and a non-padded plastic envelope. I contacted LG as I was concerned about additional damage to my phone that I might not be able to determine till such time as I might be able to send it back when i can afford the repairs they informed me this was standard shipping whether my phone was repaired or not, I told them the box had been crushed on one side and I was told they would make a note and send it to their service center so a change in packaging could be made if it was deemed appropriate.
Parts LG would like to have replaced for the aforementioned $181 (USD):
Battery cover (with glass)
Mainboard
LCD (including digitizer and front glass assembly)

LCD replaced, $140 total.
Sent from my Galaxy Nexus using xda app-developers app

rubiconjp said:
LCD replaced, $140 total.
Sent from my Galaxy Nexus using xda app-developers app
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Only 40$ more and they include a new mainboard? Sounds cheap.
I won't hesitate paying 180 and get a totally new phone. You can always sell it after and earn some dollars, considering you just payed 30 for it. It's your only solution, buying a mainboard and a screen would be much more expensive.
Sent from my Nexus 4 using Tapatalk 2

So you paid $30 for the phone and for $181 ($211 total) you will essentially have a brand new n4? Outside of the shoddy return packaging I see no issue with this.
To be honest though, if you can't afford a $180 repair bill you have other priorities that need addressing just sell the phone for a profit (you'll get alot more than $30 on ebay.)

threeclaws said:
So you paid $30 for the phone and for $181 ($211 total) you will essentially have a brand new n4? Outside of the shoddy return packaging I see no issue with this.
To be honest though, if you can't afford a $180 repair bill you have other priorities that need addressing just sell the phone for a profit (you'll get alot more than $30 on ebay.)
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Maybe, but for a phone with broken glass and mainboard, you can only use battery and some other components which not usually break. Will be impress if you get more than 50-60 dollars and then discounting what PayPal and eBay charges...
I'm really impress they only charge you 180 for a full fix. If I were you I will just wait until I get the money, then fix it and sell it.
As of my experience, I had my screen replaced by LG due to a white pixel, (didn't have RMA choice). They did not charge for it and sent it back in 4 working days.
Sent from my Nexus 4 using Tapatalk 2

Worth it.
threeclaws said:
So you paid $30 for the phone and for $181 ($211 total) you will essentially have a brand new n4? Outside of the shoddy return packaging I see no issue with this.
To be honest though, if you can't afford a $180 repair bill you have other priorities that need addressing just sell the phone for a profit (you'll get alot more than $30 on ebay.)
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jaggyjags said:
Only 40$ more and they include a new mainboard? Sounds cheap.
I won't hesitate paying 180 and get a totally new phone. You can always sell it after and earn some dollars, considering you just payed 30 for it. It's your only solution, buying a mainboard and a screen would be much more expensive.
Sent from my Nexus 4 using Tapatalk 2
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I do recognize the value here. trust me . I plan on getting it repaired as soon as I have funds as I would love to be able to use it. Just have to sell my spare phone (Atrix HD) first. At the end of the day, the only real complaint I have is that the LG service center has an all or nothing policy. The rear glass is broken (i have a nice TPU case that hides it) the LCD and digitizer is fine, just has a scratch on the screen (I can deal ith that), I just want the Mainboard replaced but they will either do all of it or none of it. I understand why, they want to guarantee their product. just a bummer for those that might not have quite that much cash on hand for such things.

Jeffery.Lenz said:
I do recognize the value here. trust me . I plan on getting it repaired as soon as I have funds as I would love to be able to use it. Just have to sell my spare phone (Atrix HD) first. At the end of the day, the only real complaint I have is that the LG service center has an all or nothing policy. The rear glass is broken (i have a nice TPU case that hides it) the LCD and digitizer is fine, just has a scratch on the screen (I can deal ith that), I just want the Mainboard replaced but they will either do all of it or none of it. I understand why, they want to guarantee their product. just a bummer for those that might not have quite that much cash on hand for such things.
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I actually think they are not charging for the main board, that will explain the price. If it hasn't got any signs of physical damage they usually repair it free of charge. I had my Gnex main board replaced after a sudden death having no warranty, bills or anything.
Sent from my Nexus 4 using Tapatalk 2

Have you followed the return to stock guide using fast boot to re-flash stock images? I had a scare when returning mine to stock and followed that guide and got it back to life.
Sent from my Nexus 4 using xda premium

fone_fanatic said:
Have you followed the return to stock guide using fast boot to re-flash stock images? I had a scare when returning mine to stock and followed that guide and got it back to life.
Sent from my Nexus 4 using xda premium
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Trust me I tried every thing I could. I ended up selling another phone I has lying around and shipped my N4 off for repair. Should be back by next week. according to the invoice they are replacing basically everything but the battery. Looking forward to having it back
Attached is the form from LG, with the personal info changed of course.

LG recieved mine on the 22nd and charged me 140 to fix it . . still haven't received it back or anything haven't even heard from them since they called me telling me the LCD is damaged I'm just hoping i get it back by saturday.. I didn't get a detailed email from them or anything either but i noticed it took them 9 days to send you one so i guess patience is the key.

So I just got mine back and there's a yellow blob on the screen and its really annoying what do I do ? Call Google for an RMA or call LG again
Sent from my Nexus 4 using xda app-developers app

icecicle said:
So I just got mine back and there's a yellow blob on the screen and its really annoying what do I do ? Call Google for an RMA or call LG again
Sent from my Nexus 4 using xda app-developers app
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If you received it back from LG for service I would call LG again.

Back and good as new.
I have received back my N4 from service. had to call 3 times to figure out what was going on since there is no reliable way to check online. was told on Wednesday to call back on Friday to get and update and hopefully tracking information. then received an email stating it had been shipped on Thursday. It was shipped back 2 day service (FedEx) and got it on Saturday. I have all ready rooted it and got it up and going. It looks new from top to bottom. over all I am pretty happy with the service turn around time. But (recognizing I am a bit impatient) I felt like I had to be more involved with keeping up with what was going on then I would have cared to. Status updates are important to me when it comes to such expensive items.

note 5 lcd replacement

anyone know the best place to get replacement lcd/digitizer ..
seems to be abundant of them on ebay ..but how we know which one?

What prices are you seeing? Last time I looked, they were $170 - $200 for the screen assembly.
I just shipped my phone off to an official Samsung repair center. It took about a week and cost $182 with tax for parts and labor on a new LCD/digitizer/screen for my Note 5. In addition to changing the screen, they also changed the metal side part, it's brand new with no scratches. That seems like a better deal to go that route if you have a spare phone you can use for a week. Just hop on Samsung's website to get the number to call. Don't fall for their ~$74 price quote. That's how much they charge just to diagnose your problem. I told them exactly what my problem was and what was needed, she told me $74. I nearly peed myself. After the repair center got it, they canceled that charge and told me it would be an extra $X for the parts and $74 was the diagnostic fee. Still, $182 total for parts and labor is a good deal, comparatively.

thanks for the write up!......
actually I have it dismantled already..... just wondering best place to buy replacement seems to average price at Same price you paid for fix.
I'm in dublin and note 5 wasn't sold in europe so I set about fixing it myself.
where to get original Samsung part and be sure it is Samsung part?

No Replacement Program for Note 8 bought from Samsung!

After going thru the Note 7 fiasco twice, preordered a Unlocked note 8 from Samsung. It has a hardware issue that prevents it from automatically charging when connected.
SAMSUNG HAS NO REPLACEMENT PROGRAM FOR A NEW NOTE 8 THAT IS MALFUNCTIONING, SO BUYER BEWARE.
They will offer a full refund if you send back the phone with the included SD card and wireless charger. Unfortunately, I have already sent them the phone I bought in the meantime (Pixel XL) for a trade in.
I now will have to send the brand new phone in for repair. Lovely support for direct buyers who supported Samsung during the exploding note 7 events.
Last Samsung phone I will ever buy. What a disappointment.

F1nman said:
After going thru the Note 7 fiasco twice, preordered a Unlocked note 8 from Samsung. It has a hardware issue that prevents it from automatically charging when connected.
SAMSUNG HAS NO REPLACEMENT PROGRAM FOR A NEW NOTE 8 THAT IS MALFUNCTIONING, SO BUYER BEWARE.
They will offer a full refund if you send back the phone with the included SD card and wireless charger. Unfortunately, I have already sent them the phone I bought in the meantime (Pixel XL) for a trade in.
I now will have to send the brand new phone in for repair. Lovely support for direct buyers who supported Samsung during the exploding note 7 events.
Last Samsung phone I will ever buy. What a disappointment.
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Well, i have heard the same thing.. return it, then, order again and we will send a new one. Weird. Anyone would feel it should be an even exchange, where they send a replacement, and we should send the defective one back.

myechophone said:
Well, i have heard the same thing.. return it, then, order again and we will send a new one. Weird. Anyone would feel it should be an even exchange, where they send a replacement, and we should send the defective one back.
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They should be covered under warranty instead call claims dept?

If I want to send my Note 8 back to them with the included wireless charger freebie, I threw the box of the charger out, any issues? Also my micro SD card is on back order. I am aware that all freebies need to be sent back also.

I tried to get them to fix my broken wireless charging, they say thier own quick charger is not compatible. Lol. I am sending the info to the Qi alliance..
Sent from my SM-N950U using Tapatalk

Didn't you folks who did the N7 promo pre-order get the Samsung Premium Care included free? It came with my pre-order. That service claims they repair/replace the phone very quickly, "hand delivered" to your home, etc. I thought I got 2 months for free, but maybe it's only 1.

doesn't the cc you bought it with have some kind of a warranty?

jejb said:
Didn't you folks who did the N7 promo pre-order get the Samsung Premium Care included free? It came with my pre-order. That service claims they repair/replace the phone very quickly, "hand delivered" to your home, etc. I thought I got 2 months for free, but maybe it's only 1.
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I selected that just in case something went wrong the first couple of months. It's 2 months free.

F1nman said:
After going thru the Note 7 fiasco twice, preordered a Unlocked note 8 from Samsung. It has a hardware issue that prevents it from automatically charging when connected.
SAMSUNG HAS NO REPLACEMENT PROGRAM FOR A NEW NOTE 8 THAT IS MALFUNCTIONING, SO BUYER BEWARE.
They will offer a full refund if you send back the phone with the included SD card and wireless charger. Unfortunately, I have already sent them the phone I bought in the meantime (Pixel XL) for a trade in.
I now will have to send the brand new phone in for repair. Lovely support for direct buyers who supported Samsung during the exploding note 7 events.
Last Samsung phone I will ever buy. What a disappointment.
Click to expand...
Click to collapse
I am NOT a lawyer.
Is that situation legal? I have never heard such a case, not even in this country where customer care is an unknown concept! Customers here are simply a disruption to to the life of sales staff! If I have a problem I ALWAYS ask for the manager even then its hit and miss.
That is a disgrace and you simply MUST protest and speak with a manager, not the person who answers the call lines etc. Write a letter of complaint, keep all copies. Samsung should receive your faulty mobile and simply ship you a new one as all outlets do in person.
Have you read your order contract? It may well be where you live 'all' Samsung must do is refund you? If that is the case and I have no idea, you maybe stuffed? I do know that no company can write regulations that are contrary to the law of the land.
Absurd situation. You must not let this rest. Fight for your rights. Please let us know how you progress and the very best of luck.
Ryland :good:

Still no help from Samsung.
SAMSUNG HAS NO REPLACEMENT PROGRAM FOR A NEW NOTE 8 THAT IS MALFUNCTIONING, SO BUYER BEWARE.

My guess: Samsung has no stock to swap out with yet - they shipped them all.

F1nman said:
Still no help from Samsung.
SAMSUNG HAS NO REPLACEMENT PROGRAM FOR A NEW NOTE 8 THAT IS MALFUNCTIONING, SO BUYER BEWARE.
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As painful as it might be, can you tell us what you have done to date? Have you written to Samsung, sent an email, spoken to a manager or the customer services department? Your original post is disturbing and you MUST not accept such a situation BUT i'm afraid its you that has to sort it out.
If you are dealing with phone reps you are wasting your time. Are you in the USA? In Europe there are numerous consumer help offices that will willingly and freely take such cases on your behalf and do their best to sort things out.
In most countries in Europe at least one of those such consumer bodies have legal teeth. Use one.
A massive multi national like Samsung will have a way of ensuring your faulty mobile is replaced with a new one without it affecting your pre sale offers. You 'just' need to contact the right person and that IS a problem.
Ryland
---------- Post added at 11:59 AM ---------- Previous post was at 11:47 AM ----------
pouelle said:
My guess: Samsung has no stock to swap out with yet - they shipped them all.
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I agree but Samsung could, if they wished, get a replacement from a store that has overstocked then replace the OP's mobile. One has to insist and fight and that's also unacceptable.
Samsung in this country have a very cleaver way of passing the buck. Samsung don't sell direct to the customer despite they have their Samsung site BUT Samsung here use sub contractors as distributors so if one has a problem all Samsung do is suggest the customer contact said distributor!
Experts at covering themselves by passing the buck and dodging responsibility. Such practices are not illegal either.
WE have actual Samsung shops here. Everything Samsung from the carpet to the sales staff uniforms etc blah blah. They will sell you anything Samsung BUT if a problem arrisses they will inform you they are 'just' a franchise and cant help you!
When Nokia was big it was exactly the same situation, still is for the fruity brand! No idea how they get away with it?
Ryland

Almost makes me want to cancel my pre order and pay $300 more to get it from Best Buy or Sprint :/. I don't want to send my Note 5 to Samsuck and be without a phone. I actually can't, I work from home and use my phone for work. Sucks that Sprint and Best Buy don't honor Samsung's promotion.

Thanks for all the replies. I finally reached high enough in the ladder at Samsung for them to offer a replacement in 2-3 weeks. I can live with that, as the phone is usable, just a PITA to charge (phone often has to be restarted b4 charging. We will see how this turns out.

F1nman said:
Thanks for all the replies. I finally reached high enough in the ladder at Samsung for them to offer a replacement in 2-3 weeks. I can live with that, as the phone is usable, just a PITA to charge (phone often has to be restarted b4 charging. We will see how this turns out.
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Good news, well done. :good:
Ryland :highfive:

F1nman said:
Thanks for all the replies. I finally reached high enough in the ladder at Samsung for them to offer a replacement in 2-3 weeks. I can live with that, as the phone is usable, just a PITA to charge (phone often has to be restarted b4 charging. We will see how this turns out.
Click to expand...
Click to collapse
Hey who did you contact up the chain? My wife's has touchscreen issues. Where the phone becomes unresponsive by touch randomly than start working again. It is definitely either a software or hardware issues so I'm gonna have to contact them. Will you PM me the email address, phone number, or name of the person you spoke with?
Sent from my SM-N950U using Tapatalk

I do not have a name or email. I finally reached a support tech willing to bump it up the chain, after having them turn me down previously. Reached a supervisor, who was willing to try to help me. Looked up my account to see I am a long time note user. At least he gave me a ticket number for the problem, I will keep you posted after any change.
(If you let them call you back when talking to the e-commerce division, they seem to be a little less rattled, and more willing to deal with you). YMMV

F1nman said:
I do not have a name or email. I finally reached a support tech willing to bump it up the chain, after having them turn me down previously. Reached a supervisor, who was willing to try to help me. Looked up my account to see I am a long time note user. At least he gave me a ticket number for the problem, I will keep you posted after any change.
(If you let them call you back when talking to the e-commerce division, they seem to be a little less rattled, and more willing to deal with you). YMMV
Click to expand...
Click to collapse
I didn't get that far with them. I even talked to Executive Customer Relations and they said they would not send a replacement if I had not already sent it in for repair which is ridiculous because it is a brand new freaking phone. The only option they gave me was refund and reorder.
That opened up a whole other can of worms where the freebies aren't available anymore and had to complain about that till they let me keep the freebies from the defective phone order, but I'm still having to wait for a brand new link to get the $425 off due to being an old Note 7 user.
All they simply had to do was return and replace but they have absolutely no mechanism to do that. Ridiculous for a company that big.
Sent from my SM-N950U using Tapatalk

I’m in the same boat, lost my note 7 trade in promo and they have my trade in since sept 15th. Will issue a so called coupon 6-8 WEEKS, WHEN all the note 7 promotions will be over with.
---------- Post added at 06:38 AM ---------- Previous post was at 05:41 AM ----------
I have premium care and it offers no deductible so I’m thinking about going this route to get a exchange replacement but that replacement could be a refurbished unit, highly unlikely this early. Need to call Samsung direct tomorrow and get this figured out .

Consumer Credit Act 2015 (UK)
If you purchase online you has the distance sales protection of reurting the item as per the suppliers terms and condition which is usually within 14 days for a no question/reason refund. Please check the returns policy.
if the product develops a fault within 30 days you have two options.
1. Request a full refund
2. Request a brand new replacement
if after 30 days and before 6 months of the purchase date your product develops a fault the company has only 1 oppertunity to fix the product. If the phone has a further fault then you can request a full refund.
If after 6 months but before 12 months you can request a refund but they can deduct for fair wear and tear.
hope this helps!

Question 21 ultra screen not fixable in Europe. Not good phone to travel outside the USA

I broke my screen while backpacking across Europe. After going to Samsung repair center in Prague and being told its an American phone and we don't fix them. I tried again in Milan. Called USA tech support 4 times only to be told send it to Texas to be repaired. Wonderful phone just don't drop it and if you do don't expect it to be repaired if you are not in the United States. Mayorly disappointed

Plenty of repair centres, including the ones that come to your home in the UK. I can't imagine the screen is any different between US and Euro?

I think it may have to do with Samsung Europe doing everything to discourage people from importing the better (SD vs Exynos) and cheaper phones from USA...

DS1000RR said:
Plenty of repair centres, including the ones that come to your home in the UK. I can't imagine the screen is any different between US and Euro?
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Samsung told me on 3 different call the phone is not fixable in Europe. I hav to send it to the service center in Irving Texas. And they don't care that i an out a $1500 phone while on vacation. They are a **** company when it comes to service. They hung up on me 4 times and when i tried to give them a 1 out of 5 on the automated phone review I was told the system didn't understand my response then thanked me and hung up. That one way to keep your customer reviews high.

Damn this sucks a lot...

Mike99991 said:
I broke my screen while backpacking across Europe. After going to Samsung repair center in Prague and being told its an American phone and we don't fix them. I tried again in Milan. Called USA tech support 4 times only to be told send it to Texas to be repaired. Wonderful phone just don't drop it and if you do don't expect it to be repaired if you are not in the United States. Mayorly disappointed
Click to expand...
Click to collapse
Its to do with both companies being different entities and having different warranties. Likewise a phone from Europe would not be accepted in the USA.

Are you sure this is a Samsung problem? As far as I know all phone warranties are not international. For example the iPhone warranty specifies the countries in which it is valid, and indeed America and Europe are not put together.

I absolutely believe this is more to do with the motherboards not being the same. I don't believe the S888 and the E2100 have the exact same die/footprint. Parts comparison seem to show different size slots for components near the earpiece. I just believe the people you had on the phone couldn't tell you "exactly why", as most of the time, they don't have the knowledge.

RedWave31 said:
I absolutely believe this is more to do with the motherboards not being the same. I don't believe the S888 and the E2100 have the exact same die/footprint. Parts comparison seem to show different size slots for components near the earpiece. I just believe the people you had on the phone couldn't tell you "exactly why", as most of the time, they don't have the knowledge.
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Click to collapse
That half makes sense. The different SoC would mean a potentially different layout and slight changes in any exterior components. Normally, companies would try to standardise as many parts as possible but since there's only 2 SoCs then that only two variations which is likely acceptable to Samsung. I wish a had a EU and US variety of any Samsung phone to check this.
The call centre people won't have any idea on why this restriction exist. They are either trained to state it or are following a diagnostics script on the computer and will quote only what that tells them. Even if they had any knowledge, they wouldn't be able to divert from the official line or they will be in trouble.

I am sorry about your phone, that's a tough spot to be in.
If I were you, I'd buy a cheapo used phone wherever you can and just fix the s21 Ultra when you get home.
<rant>
Service is a word that gets thrown around a lot and has lost its meaning. I take the word very seriously. While the quality of products themselves, all products, has ebbed & flowed over the years, service is in decline everywhere and for me, it began here in the US. Now of course I've noticed it across many other countries - as an aside, particularly China. The quality of support is completely conducive to preferred/main customer base (higher), to how badly you need the service (lower), to diversity (lower), to how well the product has sold that you're requesting service for (much lower). So with the latter in particular, Samsung sells a million of these things and doesn't give a rat's ass who needs help 9 of 10 times I'd wager. These companies get so big that they go through a phase where they really don't think a whole lot about losing customers.
Want to get an idea of the TOTAL loss of service? Spend time in the can. A dear friend of mine did and the hoops she had to go through to receive calls from me, get my commissary contributions, even get a pair of socks. Experiencing that on either end REALLY tweaks your barometer for how you view service both good and bad.
Amazon is a company I really try and avoid, but their return policy is a cinch. I suppose this is good "service" but I wouldn't call it "service" in a discussion really. For a company that floods their marketplace with black/grey market items & counterfeit reviews/resellers from China, and makes UNGODLY amounts of money off them, they'll take your grey market Plantronics headset right back without question because they know you'll buy something else and they know the sellers are addicted to them. Right now it seems the only corp/person who is billionaire successful & still has a soul is Elon.
Hopefully Samsung gets their act together when they see their margins tip with the s22, maybe Amazon (heh yeah right) will get their crap together when customers jump the Prime ship with these subscription price increases. Or maybe not - Moto/Lenovo lost market share & could STILL care less.
Oh yeah, and stay outta the can.
</rant>
To the OP - best of luck & get home safely!

As your paying Samsung should be able to fix the screen and this is terrible Consumers travel around the world and Samsung should have a International warranty option.
I got my Canadian S9 Screen fixed in NZ by a Third party. Snapdragon model. NZ Samsung will fix out overseas models provided they can but you have to push to do so.
(This might be unique to NZ because of the amount of overseas visitors we have to such a small population.)
This is done to discourage importing. Because in there eyes you costing Samsung NZ a sale.
uccollab said:
Are you sure this is a Samsung problem? As far as I know all phone warranties are not international. For example the iPhone warranty specifies the countries in which it is valid, and indeed America and Europe are not put together.
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Click to collapse
In my Experience Apple have a International Warranty. I know of Ipads and Phones being replaced provided they are compatible in the New Country that your in under Warranty. With Samsung we are not even talking about a Warranty replacement.

uccollab said:
Are you sure this is a Samsung problem? As far as I know all phone warranties are not international. For example the iPhone warranty specifies the countries in which it is valid, and indeed America and Europe are not put together.
Click to expand...
Click to collapse
Apple or its Apple Authorised Service Providers will provide warranty service on products that are tendered or presented for service during the Warranty Period, as permitted by law. If the product is portable, meaning that it can operate independently without a power cord, you may obtain warranty service worldwide.

It's the same screen - they should have fixed your device...
I use a SM-G9980 16/512 DS I brought in from Hong Kong - because I wanted to use ROOT and the Qualcomm engineering tools to give myself a WWD with all the 5g bands turned on. I broke its screen while at my residence in the western US, I have been fortunate in my endeavours, so I didn't give a rat's about the Samsung warranty or cost of repair- I cared about how fast my device could be repaired... There were some important documents I needed.
I asked the authorized Samsung Repair center, got the same BS that you did - which is ridiculous... Lots of busisiness people travel the world every day - I'm a global traveler l should receive service wherever I am....
If I have to pay a international charge or subscribe to something, fine. But I don't like being told it can't be fixed when in truth it's just a poorly thought out Samsung policy.
I'm not sending it off to Hong Kong for repair Not willing to accept defeat, I had a replacement screen (A US one not Chinese from HK) purchased on ebay - OEM cost a little short of 300 US Dollars - don't get the barebones one that you have to transfer everything, I extreme urgent overnighted it to my residence, took my device apart so I could see what was inside, and t hen I hired a kid from the repair shop to wrap it up for me - It's the same screen - just makes sense why engineer another screen when it's the most expensive part- make 'em interchangeable but lie about it was the policy... LOL
Go back there an have 'em try to put what they have on your device, and It's going to work.
If they wont' just buy one on e-bay and pay them to attach it - the hardware is compatible. I have my device in had right this second - works like a champ. If I'm wrong I'll pay for the one you wasted that didn't work. 100/dl
Let us know what happens - am I proven correct or do I owe you a reimbursement
L4X$

Maybe I'm misunderstanding, but aren't you the one at fault for trying to get a US version of the phone fixed in Europe?
Your warranty is valid, if you're in the country you purchased it in...
Am I missing something painfully obvious?