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Staples vs Walmart protection plan

Hi everyone
I was wondering if any one had an opinion on protection plans.
I purchased my nexus from staples with a $55 accidental protection plan. I just saw that Walmart has a 2 year accidental plan for only $28
I am still in my 14 day return proof with staples and was wondering if purchasing the device and plan from Walmart would be a better deal for me
Does any one have any experience, good or bad using either of these plans?
Thanks
Sent from my Nexus 7 using xda app-developers app

When do they start accidental coverage as office max doesn't start accident coverage until the manufacturers warranty has expired. So a crack in year one leaves you uncovered.
Sent from my Nexus 7 using xda app-developers app

Walmart is asap and It is cheaper
from my SGS3

nolig2278 said:
When do they start accidental coverage as office max doesn't start accident coverage until the manufacturers warranty has expired. So a crack in year one leaves you uncovered.
Sent from my Nexus 7 using xda app-developers app
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Click to collapse
I have the Staples warranty and I cracked mine four months after I bought it. The sent me a cash card. And I got a new Nexus out of it.

Walmart. Look at the price!!!
Sent from my Galaxy Nexus

I guess having worked at Staples once, I would say neither... They are all overpriced really..

As someone who used to sell "replacement plans", they're basically one step above scams.

Divine_Madcat said:
I guess having worked at Staples once, I would say neither... They are all overpriced really..
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Click to collapse
Walmarts is 19 for 2 years harsly overpriced
from my SGS3

GldRush98 said:
As someone who used to sell "replacement plans", they're basically one step above scams.
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Not at the Best Buy I work for. But then again statwise were also one of the "best" Geek Squads in the entire company, and when stuff comes in under our extended and accidental damage warranties they get full service without question.
I just shipped off a Marines 2010 Macbook to our service center last night that took a three story fall in Afghanistan and literally "exploded" when it hit the pavement. Guess what hes getting in about a week? A brand new 2012 Macbook shipped directly to his door with no questions asked. Try getting Apple to do that for you.
Theres a reason we have the extra accidental damage plans and theyre not anything close to a scam. You need to pay close attention and read the terms of the plan. If you just buy a regular extended warranty, its just that. Its an extension of the same stuff the manufacturer covers, which doesnt include cracked screens, water damage, batteries/power supplies, etc. We replace stuff left and right every single day with ours. I cant even imagine how many shattered pieces of iCrap and other cellphones we replace in a year for people.
Sent from my crack smoking SGH-i777

I ended up going with the Walmart plan. I just registered it online and confirmed that for 28$ I am covered from 11/25/2012-11/25/2014
Also confirmed that it covers from cracks spills drops outages surges and battery. Let's hope I don't have to use it.
How do I know what version I have c70/80 I have looked everywhere and can't seem to find it
Thanks for all your help
Sent from my Nexus 7 using xda app-developers app

candyeve said:
I ended up going with the Walmart plan. I just registered it online and confirmed that for 28$ I am covered from 11/25/2012-11/25/2014
Also confirmed that it covers from cracks spills drops outages surges and battery. Let's hope I don't have to use it.
How do I know what version I have c70/80 I have looked everywhere and can't seem to find it
Thanks for all your help
Sent from my Nexus 7 using xda app-developers app
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Click to collapse
Not bad at all..

I do not know about staples. But Walmart took great care of my on a tv.. The tv had a popping issue about 13 months into owning the tv. It was Panasonic very nice tv.. After a cable box update the tv started popping when connected to hdmi cable. It would make the noise switching from a hdmi port to the tv apps like netflix.. Sometimes the tv would reboot.. Walmart replaced the board in the tv. It did not fix it . They refunded me all of my money.. Two days later the repair shop called tell me they found a fix. they told me where to download the firmware for the tv.. I did so.. Called Walmart back and was told to keep the tv and the money..
So thats my walmart warranty story.. I did go to walmart and buy a new tv and put that 50inch in my sons bedroom for his video games..
I have square trade warranty on my nexus...

I ALWAYS use SquareTrade to warranty any device I have...so easy to deal with & offer very fast turnarounds. Price would have been $29 for 2 yrs coverage & accidents.

erica_renee said:
I do not know about staples. But Walmart took great care of my on a tv.. The tv had a popping issue about 13 months into owning the tv. It was Panasonic very nice tv.. After a cable box update the tv started popping when connected to hdmi cable. It would make the noise switching from a hdmi port to the tv apps like netflix.. Sometimes the tv would reboot.. Walmart replaced the board in the tv. It did not fix it . They refunded me all of my money.. Two days later the repair shop called tell me they found a fix. they told me where to download the firmware for the tv.. I did so.. Called Walmart back and was told to keep the tv and the money..
So thats my walmart warranty story.. I did go to walmart and buy a new tv and put that 50inch in my sons bedroom for his video games..
I have square trade warranty on my nexus...
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Click to collapse
Very good to know as I added the Walmart plan on my nexus
sent from my Nexus 7 while my SGS3 rests!

I would stay with staples. I work there now and it is worth it because they will send you a cash card and not ask for the device back
Sent from my Nexus 7 using xda premium

I have walmarts ins. On my 7. Costed $28. They cover anything thats not covered by the manufacturer. Except theft or lost items. An if rite before the date it runs out if you break it an they dont carry that model anymore theyll just give you a gift card with the same value. Wich you can just use towards the next thing out at that time. Cant beat that. Also have it on my Vaio i bought there. Even the lady in electronics told me herself that i can just throw it against the wall rite before it expires an il get a fresh one or Credit for another one. Hahah
Sent from my SPH-D710 using Tapatalk 2

eddie3130 said:
Even the lady in electronics told me herself that i can just throw it against the wall rite before it expires an il get a fresh one or Credit for another one. Hahah
Sent from my SPH-D710 using Tapatalk 2
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this is insurance fraud.
it is things like this that raise the price of extended warranty coverage for everyone else.
shame on you.

Slavestate said:
Not at the Best Buy I work for. But then again statwise were also one of the "best" Geek Squads in the entire company, and when stuff comes in under our extended and accidental damage warranties they get full service without question.
I just shipped off a Marines 2010 Macbook to our service center last night that took a three story fall in Afghanistan and literally "exploded" when it hit the pavement. Guess what hes getting in about a week? A brand new 2012 Macbook shipped directly to his door with no questions asked. Try getting Apple to do that for you.
Theres a reason we have the extra accidental damage plans and theyre not anything close to a scam. You need to pay close attention and read the terms of the plan. If you just buy a regular extended warranty, its just that. Its an extension of the same stuff the manufacturer covers, which doesnt include cracked screens, water damage, batteries/power supplies, etc. We replace stuff left and right every single day with ours. I cant even imagine how many shattered pieces of iCrap and other cellphones we replace in a year for people.
Sent from my crack smoking SGH-i777
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Click to collapse
Eeyup, hit the nail on the head here. I also used to think that things like this were just a franchise's way of getting more money out of you. Then I saw the Black Tie *Now known as Geek Squad Protection (GSP)* in action, and was surprised at how effective it really is. As long as you don't drown your device or shoot it, they'll pretty much repair or replace the device. Sure, they're a little costly, varying from item to item, but well worth the buy if you have any doubts about how well the device will be taken care of.

candyeve said:
How do I know what version I have c70/80 I have looked everywhere and can't seem to find it
Click to expand...
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On the box, the number on one of the tags that starts with C90xxxx or C80xxxxx

Off the topic but its €70 at PC world
Sent from my GT-I9001 using xda premium

Big Warranty Improvement over Samsung Nexus

So I just had to do initialize a warranty replacement for my phone due to the 'creaking' some people reported involving the corner of the phone. I just don't want to risk it getting worse or me being annoyed to no end because of it so I figured do it sooner than later.
Anyway, I called today because I assumed that the same policy that governed the Galaxy Nexus applied (You have two weeks from the date you get the phone to do a clean-and-clear replacement of the device for warranty issues anything after that requires mailing out for repair.)
However, the guy I talked to tells me that this warranty is different than the Samsung. Like with purchasing a phone through a carrier, if your phone has any problem covered by the warranty, they will replace the device no matter how long it's been since you purchased it (so long as it is still within the 1-year warranty)
I have to say I am so so very pleased to see this! My greatest fear with buying the phone is that if something went wrong I would have to mail it out and be without a phone for several weeks like was the case with the Galaxy Nexus. I figured since so many people have no shortage of complaints about the device I would share something that has very much improved!

Is this warranty through your carrier or LG?
Sent from my Galaxy Nexus using xda app-developers app

Redmed427 said:
Is this warranty through your carrier or LG?
Sent from my Galaxy Nexus using xda app-developers app
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I was thinking Google.
-Sent from my GS3 running CM10.-

I bought my phone through the Google Play store.
Google processes all warranty claims for the phone (no referring you to manufacturer like they did with Samsung)
If you call to report a warranty-covered issue with the phone, as long as it is not caused by you (ie: your screen doesn't work because you dropped it and it cracked open)
Google will send you a link to "re-purchase" a replacement device through the google play store which puts a hold on your credit card for the sale price (less shipping+tax) and emails you a shipping label.
This part may annoy some people but really, it makes sense. Cell phone carriers don't need to put the hold because they have your SSN and can send you to collections/cancel your service if you fail to return the phone but Google has no such leverage.
Once you send back your device, the hold goes away and you're good to go.
You have 21 days from when you get your new device delivered to send in your old phone.

ohhdavid said:
I bought my phone through the Google Play store.
Google processes all warranty claims for the phone (no referring you to manufacturer like they did with Samsung)
If you call to report a warranty-covered issue with the phone, as long as it is not caused by you (ie: your screen doesn't work because you dropped it and it cracked open)
Google will send you a link to "re-purchase" a replacement device through the google play store which puts a hold on your credit card for the sale price (less shipping+tax) and emails you a shipping label.
This part may annoy some people but really, it makes sense. Cell phone carriers don't need to put the hold because they have your SSN and can send you to collections/cancel your service if you fail to return the phone but Google has no such leverage.
Once you send back your device, the hold goes away and you're good to go.
You have 21 days from when you get your new device delivered to send in your old phone.
Click to expand...
Click to collapse
Wow that sounds pretty great. About the one thing Google got right about this whole process lol. Sounds like they were expecting lots of returns.
-Sent from my GS3 running CM10.-

ohhdavid said:
I bought my phone through the Google Play store.
Google processes all warranty claims for the phone (no referring you to manufacturer like they did with Samsung)
If you call to report a warranty-covered issue with the phone, as long as it is not caused by you (ie: your screen doesn't work because you dropped it and it cracked open)
Google will send you a link to "re-purchase" a replacement device through the google play store which puts a hold on your credit card for the sale price (less shipping+tax) and emails you a shipping label.
This part may annoy some people but really, it makes sense. Cell phone carriers don't need to put the hold because they have your SSN and can send you to collections/cancel your service if you fail to return the phone but Google has no such leverage.
Once you send back your device, the hold goes away and you're good to go.
You have 21 days from when you get your new device delivered to send in your old phone.
Click to expand...
Click to collapse
Where is this policy published?
That's good news. I am getting my phone this week but I'm too busy with work related stuff that needs to be completed before I fly out to Europe for vacation until mid. January.
I was afraid of discovering an issue when on vacation and getting screwed just because I cannot receive a new phone and send in the old one. No need to worry I guess.

The 'hold to cross-ship' replacement policy has been in place since the Nexus One days, and is a great policy.

It's not actually THAT great. Everyone doesn't have $400 disposable at any given time. So say I don't have any money and my device breaks then I'm S.O.L.. That my friend is not okay. They can't put a hold on a card if there's no funds there.
Sent from my Nexus 4 using xda premium

They also mention to contact them if a hold on a card is not feasible and they'll be able to work with you. I just had one done
Sent from my Nexus 4 using xda app-developers app

Freshly_Snipes said:
It's not actually THAT great. Everyone doesn't have $400 disposable at any given time. So say I don't have any money and my device breaks then I'm S.O.L.. That my friend is not okay. They can't put a hold on a card if there's no funds there.
Sent from my Nexus 4 using xda premium
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Click to collapse
Never SOL on a legit RMA claim. .cross-ship is just a great option offered, especially if your phone is somewhat functional, you're not out of use at all while you get new unit. Besided it's not El Goog's fault you're broke.
Sent from my SGH-T999 using Tapatalk 2

Yep the warranty through the play store is the only reason I didn't buy from elsewhere... Well that and the price. They always do advance replacement instead of having you ship the thing back on your own device and wait more than a month to get it back. It's one of the few things Google got right with their hardware selling venture. Unfortunately for me, I have terrible luck with replacements. Couldn't get an n7 that wasn't more borked than the previous one. My n10 has a very slight issue but the replacement has the worst screen I've ever seen. Didn't want to go through the hassle of endless card authorizations and shipping devices back and forth so I'm just going to keep it. My n4 has bad light bleed and half the screen is yellow so its replacement is on its way to me and I pray this one breaks my replacement curse. I wish they actually did some kind of qc on their replacement stock before shipping, especially given that critical buyers with problems are much more likely to scrutinize the replacement device once they have had a bad experience to begin with.
Sent from my Nexus 10 using xda premium
Edit: Google swipe isn't perfect yet

This warranty system sounds great, but do they send a prepaid shipping label or is that from our own pockets?

SovereigN7 said:
This warranty system sounds great, but do they send a prepaid shipping label or is that from our own pockets?
Click to expand...
Click to collapse
Google supplies the shipping labels.
Sent from my Nexus 7 using Tapatalk 2

wideasleep1 said:
Never SOL on a legit RMA claim. .cross-ship is just a great option offered, especially if your phone is somewhat functional, you're not out of use at all while you get new unit. Besided it's not El Goog's fault you're broke.
Sent from my SGH-T999 using Tapatalk 2
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Click to collapse
well if it's just a hold then it doesnt havt't to be 400 bucks, it can just be a dollar and if you dont send in your phone then they charge for the one they sent out, im assuming?
like going to the gas station and how its a dollar until it runs through the system

Garciahenry63 said:
well if it's just a hold then it doesnt havt't to be 400 bucks, it can just be a dollar and if you dont send in your phone then they charge for the one they sent out, im assuming?
like going to the gas station and how its a dollar until it runs through the system
Click to expand...
Click to collapse
The problem here is, people are far from honest. I see people here claiming fraud for a lot of things just to get something for free. Number one I've noticed are fraudulent warranty claims. Or selling a broken phone on ebay as working. Everybody lies.
Would Google really send out a phone for "free"? It only makes sense that they charge you for what it's worth. Think of it as a core charge when turning in an alternator or some high priced item for repair. You don't return it? It's your money you're losing.

I hope this is true because with my galaxy nexus they told I needed to contact samsung if it was a hardware problem because they only deal with software problems.So after I contacted samsung I had to ship my phone to them and waited 2 weeks get it replaced and I had no other phone to use because it was my 1st gsm phone after leaving Verizon so I could be contract free.So my 1st experience with them sucked.

ohhdavid said:
I bought my phone through the Google Play store.
Google processes all warranty claims for the phone (no referring you to manufacturer like they did with Samsung)
If you call to report a warranty-covered issue with the phone, as long as it is not caused by you (ie: your screen doesn't work because you dropped it and it cracked open)
Google will send you a link to "re-purchase" a replacement device through the google play store which puts a hold on your credit card for the sale price (less shipping+tax) and emails you a shipping label.
This part may annoy some people but really, it makes sense. Cell phone carriers don't need to put the hold because they have your SSN and can send you to collections/cancel your service if you fail to return the phone but Google has no such leverage.
Once you send back your device, the hold goes away and you're good to go.
You have 21 days from when you get your new device delivered to send in your old phone.
Click to expand...
Click to collapse
Just to clarify on the last point.. You have 21 days to return it from the day you receive the email detailing how to order a replacement (sent by the rep you speak with on the phone) and so if your replacement takes 14 days to ship, 2 days to arrive you've only got 5 days left to get it back to them which is cutting it short. :/
Source: I issued an RMA and that's what the email says at the top.
Sent from my Nexus 4

Okay so keep an open mind here guys.
I initiated an RMA last night and I fully intend to return my defective device, but the whole deal with them shipping you a new phone before you send yours back raises an interesting question.
What'd happen if you didn't send yours back and just kept the two? Obviously you'd be charged for both so there's no theft going on, but for those that wanted to purchase 2 and coul could only get one, could they theoretically 'buy' another device this way? It'd be unethical of course, you scamming (in a sense) a phone that countless people are trying to get their hands on, but no more unethical than those scalpers on eBay. They say you have 21 days to return it otherwise your card will be charged, so this could be a very sneaky method of beating the queue.
Like I said before it's unethical and I don't intend to do it, but for those that want a second device for their partner or for someone else... Food for thought I suppose.

jrush4 said:
Okay so keep an open mind here guys.
I initiated an RMA last night and I fully intend to return my defective device, but the whole deal with them shipping you a new phone before you send yours back raises an interesting question.
What'd happen if you didn't send yours back and just kept the two? Obviously you'd be charged for both so there's no theft going on, but for those that wanted to purchase 2 and coul could only get one, could they theoretically 'buy' another device this way? It'd be unethical of course, you scamming (in a sense) a phone that countless people are trying to get their hands on, but no more unethical than those scalpers on eBay. They say you have 21 days to return it otherwise your card will be charged, so this could be a very sneaky method of beating the queue.
Like I said before it's unethical and I don't intend to do it, but for those that want a second device for their partner or for someone else... Food for thought I suppose.
Click to expand...
Click to collapse
Well they would get to keep the money they put on hold, and charge you for full shipping.
They would also probably black list you as a customer, so you could never order from them again.

DarkRyoushii said:
Just to clarify on the last point.. You have 21 days to return it from the day you receive the email detailing how to order a replacement (sent by the rep you speak with on the phone) and so if your replacement takes 14 days to ship, 2 days to arrive you've only got 5 days left to get it back to them which is cutting it short. :/
Source: I issued an RMA and that's what the email says at the top.
Sent from my Nexus 4
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Click to collapse
No, it's from the date you received the replacement. Source: I issued an RMA and that's what the e-mail says.
UNDERSTANDING CREDIT CARD AUTHORIZATION (NOT A CHARGE)
An authorization for the full price of the replacement device will be placed on your credit card when you place the order in step one. This means that a portion of your card’s credit limit is held for several days, but no charge is made if your original device arrives at our repair center no longer than 21 days from the date of receiving your replacement device is verified to be covered under warranty.
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Click to collapse

FYI - LG repair center front screen cost info

I recently broke my front screen. Sent it to LG for repair. I was surprised that LG only charged $140 for it. They were really fast too, only had the phone for 5 days. Just wanted to let people know because I've seen some screens or repair offers elsewhere online for a lot more. If you break your screen, probably best to just send it to LG.
EDIT: I should say that the repair center I was directed to was in Fort Worth, TX. So it didn't take long for the phone to get there and back either. All told I was without it for 9 days.

Good to know , how's the screen now:thumbup:
Sent from my Nexus 4 using xda premium

Lt.Tealc said:
Good to know , how's the screen now:thumbup:
Sent from my Nexus 4 using xda premium
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Click to collapse
Screen's pristine.

I Believe it's the standard price for most screens these days. ... same price for s3 or the bigger note 2
scribbled from my note 2 (N7100)

Not a bad price, consider though it's initial cost, the screen repair is 40% of a new phone. Or you could look at it like a 60% savings

They didn't mess anything up in the process?
Sent from my 5th and final Nexus 4

Just had the same thing happen to me after owning the phone for about 3 weeks. I shipped it to Ft Worth on a Wed, they received on Friday, got the email from them with detailed info/pricing on Monday, Paid the $140 on Tuesday, they shipped the phone fixed on Thursday and I got it via FedEx on Saturday. So its about a week and a half process from sending to receiving, not bad at all.
The only thing that I will say is that in my particular case, they didn't fix my screen, they sent me a replacement device. I didn't know this until I looked at the device and the receipt. If it's a "brand new" replacement, or a refurb, I'm not sure but its in perfect condition, N4 hasn't been out for long so who knows how many actual damaged units they received and refurbed them for replacements. Not sure either why they didn't just fixed my screen and send me my unit back, all it had is a cracked screen and a impact blemish on the bezel.

triStateMindgate said:
... Not sure either why they didn't just fixed my screen and send me my unit back, all it had is a cracked screen and a impact blemish on the bezel.
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Click to collapse
I have found that with HTC, Samsung, and now LG that in almost all cases they will send you a replacement device instead of repairing your device and sending it back. It allows for quicker turn around time and it is probably more cost effective than paying to have staff on hand to do the repairs. They will probably send your broken phone back to where it was originally made to have the repair done before selling it as a refurbished device to someone else.

sn0warmy said:
I have found that with HTC, Samsung, and now LG that in almost all cases they will send you a replacement device instead of repairing your device and sending it back. It allows for quicker turn around time and it is probably more cost effective than paying to have staff on hand to do the repairs. They will probably send your broken phone back to where it was originally made to have the repair done before selling it as a refurbished device to someone else.
Click to expand...
Click to collapse
Makes sense, there's probably a chance that the device I received is a refurb. I guess what I'm wondering is how they decide that, a few people around XDA have had theirs fixed, instead of replaced, with the same damage to the screen as mine. Who knows

pakure said:
I Believe it's the standard price for most screens these days. ... same price for s3 or the bigger note 2
scribbled from my note 2 (N7100)
Click to expand...
Click to collapse
No gs3 price is $180 and note 2 is $220 from Samsung
Sent from my HTC One X+ using Tapatalk 2

Well the cost is different in other countries. ..it is cheaper in India. . Around 7000 rupees for s3 (around 130 usd)
scribbled from my note 2 (N7100)

Same thing happened with me, $140 was not bad compared to any other estimates I found for local repair shops. They sent me a replacement as well - it was in perfect condition though.

I've never been so happy to live in Texas. Another repair center.
When my HTC Nexus One was damaged, I was able to send it in to Houston for a repair, got it back in 2-3 days. When my Samsung Galaxy Nexus decided it no longer wanted to charge, the Samsung Repair Center was in Plano, I drove and had it repaired same day. Now I can go to Ft. Worth to get my Nexus 4 repaired(though I hope it never breaks.)

Hey guys. Sorry to fire up this thread again. I had someone yank my phone out of my pocket yesterday and it smacked the ground head first. Now it has more scratches than a grade school knee scrape. Is the $140 a solid on how much they'll charge me, or does it differ? The back is pretty scratched up too. I regret not buying a case, but it's number one on my list after the repair (which is a lot for a high school student).

I am curios if they check if device is rooted etc or fully functional, before sending out a replacement.

moldovanos said:
I am curios if they check if device is rooted etc or fully functional, before sending out a replacement.
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Click to collapse
My experience with sending phones in is they don't. Hardware damage obviously has nothing to do with software. You could always lock the bootloader back.
Sent from my Nexus 4 using xda premium

kid1da said:
My experience with sending phones in is they don't. Hardware damage obviously has nothing to do with software. You could always lock the bootloader back.
Sent from my Nexus 4 using xda premium
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That you can. I started a thread earlier to see if someone would reply with a solid price, but I'm think $140 is kinda sketchy. I'm not sure if that changes or that's the standard price. If it's the standard, I might be able to replace my N4 AND get a case for the new/refurbished one.

How is it sketchy? They are replacing just the screen/bezel and transplanting the parts back into your phone. Someone experienced could do the repair in a half hour. 140 is half the price of the phone. That is a really good deal if you ask me.
Sent from my Nexus 4 using xda premium

Jayrod1980 said:
How is it sketchy? They are replacing just the screen/bezel and transplanting the parts back into your phone. Someone experienced could do the repair in a half hour. 140 is half the price of the phone. That is a really good deal if you ask me.
Sent from my Nexus 4 using xda premium
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Click to collapse
I mean it seems like it could be a varying price. I just want to know what I can expect. The front and back are both scratched up and I'd like them replaced.

it is a resonable price, I gusee so

Anybody Else Buy Their HTC One at Best Buy?

I am extremely happy I got the phone yesterday after pre-ordering on the 5th, but Best Buy really left a sour taste in my mouth. First off, they did not recognize my entry in their "Phone Freedom" program which offered a $50 gift card if you bought a phone through them within the year. The stupid thing is, they said that they couldn't find my email address in the system, yet I only started getting emails about their specials after I signed up for that promotion. That made me pretty unhappy. I even signed up twice for the promotion a few days apart since I thought it was so strange that I didn't get a confirmation email the first time. After I didn't get it the second time, I just assumed that they weren't sending out confirmations (Strange, but I didn't think it just wouldn't work twice in a row).
The next thing was that it is plastered all over the walls in the mobile section of their store that they price match and have a low-price guarantee; yet they only price match phones that are purchased off contract. That might be common place on this forum with phone fanatics, but out in the real world (in the US at least) most phones are purchased with a contract. Saying that they price match "any deal" and then ruling out 90%(Edit: I guess I was a little optimistic, 66%) of phone purchases doesn't really seem like fair advertising to me.
Has anyone else purchased their One at Best Buy? Did you get your gift card if you signed up for the Phone Freedom program? The cashier said that it was a very common problem, and that it only really worked if you went in store to sign up, and that the online entry didn't really work.
I love the phone. I can not believe how much better it feels compared to my aging E4GT, but I wish I had a better purchasing experience.

When I signed up online for the "phone freedom", I did get a confirmation email and I made sure to save it. When I upgraded my phone last year, I also made sure to take a hard copy of the email with me just in case. Good thing too because their system was down and the only way they were willing to give me that discount was if I could show them the confirmation email (which I did). After that, the manager adjusted the price by $50. When I upgrade to the HTC One (as soon as the black version is available), I am definitely going to be sure to take a copy of the new confirmation email I got from BB when I signed up again earlier this year.

The price match policy actually really just depends on particular stores and what policies they know and abide by.
Best Buy's policy most recently changed on 3/3/2013 to exclude contract mobile from price matches. However some stores will still recognize and offer price matches to brick and mortar stores for contract phones, which was their old policy. Unfortunately, I was unable to find a brick and mortar store that had a price less than $199.99 when I went to my local BB.
Sent from my HTCONE using xda app-developers app

I bought mine through best buy and got my $50 off for the phone freedom, and had a good overall experience. Sorry you had troubles though.
Sent from my HTC One using xda premium

yes i got mine no issue pre ordered the 6th i love the phone

I did the pre order there and I also got my confirmation for the $50 gift card from the freedom program, Also I did my research where to order the phone and I knew they changed the price match policies to be able to match online retailers but excludes on contract cell phones. I guess they did because amazon prices their smartphones dirty cheap after a few months(With a new line).

I know its a little off topic but does anyone know if Best Buy's Black Tie program is any good? I'm pretty sure they tried to make you buy it if you bought the phone. When I bought my iPhone they made it seem that I could destroy the thing and get a new one free of charge for only $10 a month. I'm thinking of getting insurance for my One when I get it because I don't want to get a case and hide its premium feel. I heard it doesn't hold up against scratches and drops too well :c?

demo27vol1 said:
I know its a little off topic but does anyone know if Best Buy's Black Tie program is any good? I'm pretty sure they tried to make you buy it if you bought the phone. When I bought my iPhone they made it seem that I could destroy the thing and get a new one free of charge for only $10 a month. I'm thinking of getting insurance for my One when I get it because I don't want to get a case and hide its premium feel. I heard it doesn't hold up against scratches and drops too well :c?
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I brought their insurance for my daughter's Note II back in november and I got it for my One, is cheaper if you buy the 2 years in advance $169 vs $240($10 * 24 months) + taxes. So far the only claim I have done is for the Note's charger, my daughter somehow pulled the plastic tubing that covers the charging cable close to the USB plug, We went to best buy and they order me an new whole charger( charger box+ cable) and they let me keep the charger box. I read the fine print and it covers damage accessories(included with phone) for 1 time replacement. The only thing that doesn't cover is if the phone is lost or stolen with $0 deductible.
Also if you decide to get the black tie insurance as a bonus, when is time to upgrade to a new phone they have trade-in plus, They will give you 100% the value of your phone at the time of trade-in plus a $50 gift card.

I do indeed have best buys insurance and am very happy with it. I got it with my Galaxy S2 and a month after I got the phone I dropped it on concrete and cracked the screen all up.
I went to best buy and told them what happened. They said they had to send it off and offered me a temp rental phone to hold me over ($50 charge that they refund when you return it undamaged). I took the rental and like a week later I went back and they said the damage to the casing was too bad (it was scraped up on the side badly) and it was unrepairable so they gave me a new phone.
I gave them back the rental, got my $50 back, and went home with a new phone. Very good experience, and so far it was my only claim.
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Glad all of you had such a good experience and that it was just me who had it rough. For those of you who got the Phone Freedom offer, did you receive a confirmation email at the time you signed up, and did you sign up online or in a store?
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cntchds said:
Glad all of you had such a good experience and that it was just me who had it rough. For those of you who got the Phone Freedom offer, did you receive a confirmation email at the time you signed up, and did you sign up online or in a store?
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I used my Phone Freedom offer back in November. I did receive a confirmation email and the signup was done online.

cntchds said:
I am extremely happy I got the phone yesterday after pre-ordering on the 5th, but Best Buy really left a sour taste in my mouth. First off, they did not recognize my entry in their "Phone Freedom" program which offered a $50 gift card if you bought a phone through them within the year. The stupid thing is, they said that they couldn't find my email address in the system, yet I only started getting emails about their specials after I signed up for that promotion. That made me pretty unhappy. I even signed up twice for the promotion a few days apart since I thought it was so strange that I didn't get a confirmation email the first time. After I didn't get it the second time, I just assumed that they weren't sending out confirmations (Strange, but I didn't think it just wouldn't work twice in a row).
The next thing was that it is plastered all over the walls in the mobile section of their store that they price match and have a low-price guarantee; yet they only price match phones that are purchased off contract. That might be common place on this forum with phone fanatics, but out in the real world (in the US at least) most phones are purchased with a contract. Saying that they price match "any deal" and then ruling out 90%(Edit: I guess I was a little optimistic, 66%) of phone purchases doesn't really seem like fair advertising to me.
Has anyone else purchased their One at Best Buy? Did you get your gift card if you signed up for the Phone Freedom program? The cashier said that it was a very common problem, and that it only really worked if you went in store to sign up, and that the online entry didn't really work.
I love the phone. I can not believe how much better it feels compared to my aging E4GT, but I wish I had a better purchasing experience.
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They screwed me out of mine also because they claimed I used the wrong area code when I registered. I *****ed but to know avail, I'm going to call corporate on Monday.
Even if by some chance I did , they should honor it. I love the phone also.
To the other posters I bought my insurance for $90 from SquareTrade. It typically costs about about $40 more but I get coupons all the time for being a customer. It covers all defects and drops and spills.
Only have a $100 deductible but that's ok.
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The did not find my freedom $50 either. They called someone and they emailed me a $50 giftcard. The put the free zagg on (fo free) as we waited. (I'm ready to take it off, as it sucks IMO) then she tried to sell me on a case. I already had a cruzerlite with me. She left the case on the counter. She put my phone and zagg case in on top of it. As she bagged everything she grabbed the case too. It took over an hour to get it all set up but I got the phone and some freebies.
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I ended up calling corporate yesterday, and they were saying I may have signed up in the wrong place... I followed their email in February for the promotion. Anyway, the guy said he was trying to figure something out right before the line was disconnected. Bah. I'll just call back tomorrow. I will say, the customer service people were extremely nice.
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Bought two from Best Buy had great experience. Only thing was they were unaware of free screensaver's and had to go back.
Posted this Friday.
First at Sprint Store this morning I purchased 3 accessories and got half price (they looked at me weird because I didn't have phones yet). Then at Best Buy I traded one of my htc evo LTE got a hundred dollars for it, the other goes to my daughter. Plus I am sending two htc EVO Design's back for a hundred dollars a piece from the preregister I did with HTC. Also was able to do buy out through Sprint at $150 which is half the price they originally wanted so I upgraded both lines, instead of just one and paying outright price for other. Then to top it all off Best Buy gave me two extra gift cards $50 each to price match Radio Shack preorder (play store gift cards) even though they weren't supposed to!
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I went to Best Buy on Friday to pre-order both the HTC One and a GS4 (not knowing the One came out that day). The pre order process was easy going and the lady that helped my wife and I was very pleasant. We left an about an hour later got a call that the HTC One had arrived and was ready for us to pick it up. I went back to pick it up and after waiting about 10 mins for the other customers to finish was given great service in my opinion. There were no issues with anything and didnt even have an issue with the e-mail promo some of you did. I also got a Zagg HD screen protector and Pt Case for it and love them both. Also very excited to use the warranty on the Zagg. I also did switch over to the Best Buy insurance since I had to replace my GS3 through insurance not to long ago due to a crack and wasn't to happy about the 150 deductible. I have heard good things about Best Buy's insurance so I hope if I use it, it goes well.
So overall my experience was good and will be going back to Best Buy to buy my phone from now on. Also excited to see what i get for the HTC One in two years since they will give me %100 of the worth plus $50. Sorry to hear about some of yours bad luck but hope all goes well again when I pick up my GS4 this Friday.

Best buy freaking sucks man. I bought a Zagg and then paid for them to install it. 6 tries later and all seems well. Until I get to the car and realize theres 5 spots because of the fuzzies rubbing off of the cleaning cloth. Oh. Its 7pm and we're closing sir. Please come back tomorrow. Not to mention 3 of the 6 Zaggs they used, they tried to charge me for.
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[Q] cracked screen

So yeah... Im pretty pissed but ive cracked the glass. 2 obvious questions. Where can i get a replacement and are there instructions anywhere. Web searches didnt yield much.

Where did you get it? Maybe Google will replace the phone if you got it from them.

ATT unfortunately....

ifixit's teardown shows how to take the phone apart. It does note "Even though it was easy to get here, the display is still fused to the digitizer glass—it won't be a cheap replacement part if you crack your screen."
I haven't seen much as far as replacement parts for this device just yet. I have seen replacement backs, but not a whole lot else just yet.

Ok thanks guys. Ill just live with it until i can get my hands on a screen\digitizer combo.

ja3hawk said:
Ok thanks guys. Ill just live with it until i can get my hands on a screen\digitizer combo.
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You could calling Motorola and see what they will charge to fix it. I don't think that it will cost more than $200, but I could be wrong. It never hurts to ask and see what they say. I'm glad that I bought Moto care for my phone because I'm clumsy.

cracked screen
so i broke my screen after 2 days it was in my front pocket. NEVER DROPPED IT. pulled it out to use it and the screen was cracked a crossed the screen. I have owned over 50 phone and I think this is the cheapest phone I have ever used. So motorola will fix it for $175 installed but I used my insurance from ATT and paid $200 and they overnighted me a phone.

I had to pay Tmobile 175, they overnighted me a brand new one, still sealed in the nexus box
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papeshfoo said:
I had to pay Tmobile 175, they overnighted me a brand new one, still sealed in the nexus box
Sent from my Nexus 6 using XDA Free mobile app
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I bought mine directly from Motorola. Cracked on day 3 (a hard drop onto cement after a long night of drinking). Motorola also charges $175 for the repair and they place a $500 hold on your credit card (if you want to get the new phone before you send the old one back. They were supposed to overnight a brand new one on Monday. Here it is Thursday. I finally called after receiving no updates and they have no phones to ship me.
SOL cutting my fingers until production kicks up I guess! Teaches me for being an early adopter...