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So i would like to upgrade from my wizard to a tilt. I can get a Refurbished Tilt for $149 through ATT by extending my contract. I was advised to stay away from refurbs by the the local ATT franchise location. I get the feeling like he would rather have my business. So would you say its worth the savings? Im sure a refurb is as free from cosmetic and software/hardware issues as a new phone?
Your suggestions?
Thank you!
Josh
refurbs are fine, i have one, and plenty other ppl here use refurbs, $150 for a tilt?? you cant beat that
They say any device has a high percent chance of breaking in the first 30 days if it is indeed going to break. So when you get the refurb phone you will also get a 30 days????? warranty too. In theory, if it doesnt' break within that time frame then you should be mostly safe with that phone.
150 buck for a kaiser is an excellent deal. Dont miss it.. Don't bother on warranty or whatever, just dont miss the deal if the device looks okay and works just fine.
Regards,
Carty..
You should have bought it last week for free. I got my BRAND NEW tilt when they first came out for 179. The 150 deal for a refurb will only get cheaper. It's not an amazing deal.
ChumleyEX said:
You should have bought it last week for free. I got my BRAND NEW tilt when they first came out for 179. The 150 deal for a refurb will only get cheaper. It's not an amazing deal.
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I looked last week and it was not free. Where did you see it for free? That would be nice.
ChumleyEX said:
So when you get the refurb phone you will also get a 30 days?????
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90 days, which is nice.
Well there was a post on here somewhere and on ATT's site. Of course it was free after rebate and a 2 year contract.
ChumleyEX said:
You should have bought it last week for free. I got my BRAND NEW tilt when they first came out for 179. The 150 deal for a refurb will only get cheaper. It's not an amazing deal.
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Yep, I got mine for free (actually I'm getting a penny back) through Amazon on their April 24th day.
howdy....it was I who posted that AT&T had the free refurb....great deal....actually, I bought a refurb for 199 and got them to credit the money back after I pointed it out....the sales rep didn't even know about it...it was a 2 day event....when I posted it there was 1 day left so hopefully some people saw it....my refurb phone I belive was never touched as it didn't even have a mark on it....such a deal.....
later
James
I hate refurbs. I got one yesterday through a warranty replacement and it is scratched up beyond recognition. Granted, the 7201 chip was fast, but other than that, it was disgusting. There is a high possibility someone did something awful to/with it..
VirgilWoods said:
I hate refurbs. I got one yesterday through a warranty replacement and it is scratched up beyond recognition. Granted, the 7201 chip was fast, but other than that, it was disgusting. There is a high possibility someone did something awful to/with it..
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That sounds odd -- refurbs are *supposed* to be "like new". Have you contacted ATT?
I got a refurb for $199 on 2/6/08. Yesterday, the screen wouldn't come on (the green power light and bluetooth light were blinking normally). Did a soft reset. It started to boot normally so I set it down to wait for it to finish. When I picked it back up, it had the same problem. Soft reset again. This time it comes up w/ the boot loader screen.
I didn't want to mess w/ MTTY, so I took it in to the store down the street. They sent me to the warranty center about 10 miles away, and it they replaced it no questions asked. I'm pretty sure I now have another refurb, but that's OK.
I was running the latest stock AT&T ROM w/ some HTC software, but nothing exotic.
edgie168 said:
That sounds odd -- refurbs are *supposed* to be "like new". Have you contacted ATT?
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I did, and they overnighted me a new one, which I just got 30 minutes ago.. It's in better condition than my own phone, and I'm anal when it comes to my gadgets!
Refurb Tilt
I'm very happy with my refurbished Tilt. It looks brand new, except for the scratches I caused from drops. I got it for the $150 price with the 2 year contract. It has been unlocked and a HTC rom has been loaded. Its an amazing phone. It has replaced my Moto e680 and my iPod, due to Resco Radio (streaming music over 3G) I've added an 8gb mico sd card, Moto S9 bluetooth stereo headset, and the adapter to charge and audio out to my car stereo through a cassette adapter.
I'm on my second refurbed tilt (the same deal as yours, $149 with the extension of my contract).
My first refurb tilt's screen died and I had to send it back. The weird thing I noticed is that when I received my replacement refurb, it had more plastic protection pieces than my first refurb. I'm not sure what that means, but I've had no issues at all with my second refurb.
VirgilWoods said:
I hate refurbs. I got one yesterday through a warranty replacement and it is scratched up beyond recognition. Granted, the 7201 chip was fast, but other than that, it was disgusting. There is a high possibility someone did something awful to/with it..
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OK im not too sure if it is the same with you guys over in the good ol' US of A but I work for orange and I know that our refurbs are completely new apart from the acutal circuit board. All of the casing, screen, software etc is all put on as new
40-Dan said:
I got a refurb for $199 on 2/6/08. Yesterday, the screen wouldn't come on (the green power light and bluetooth light were blinking normally). Did a soft reset. It started to boot normally so I set it down to wait for it to finish. When I picked it back up, it had the same problem. Soft reset again. This time it comes up w/ the boot loader screen.
I didn't want to mess w/ MTTY, so I took it in to the store down the street. They sent me to the warranty center about 10 miles away, and it they replaced it no questions asked. I'm pretty sure I now have another refurb, but that's OK.
I was running the latest stock AT&T ROM w/ some HTC software, but nothing exotic.
Click to expand...
Click to collapse
Maybe you should look into the Thread for the Sleep Of Death.
My first refurb AT&T Tilt had a completely screwed up keyboard.. The whole area around the right soft key on the keyboard was raised and it was nearly impossible to type any of the keys nearby and the screen pressed the softkey constantly, waking it up and hitting the right softkey on me randomly.
After much fuss with AT&T to actually order a replacement phone for me (TWO times they supposidly did it but didn't in reality!) the replacement seems to be good.
I'd like to find out if folks have trouble SIM unlocking a refurb phone.
No, I didn't have problems getting the unlock code from AT&T. But the code didn't work. After a lot of fuss AT&T told me to go back to the DSC (Device Support Center) and get another refurb (warranty exchange). Now I'm on my 2nd refurb and got another unlock code from AT&T. The code still doesn't work.
Apparently I followed the instructions to the tee. (FYI, I got my original brand new fully paid for Tilt unlocked following the instructions so I know the drill).
So I'd like to find out if any of you have similar experience in unlocking a refurb. Thanks.
i used to think that refurbs were no big problem, but when my original brand new tilt GPS stopped working warranty sent me a refurb to replace it, long story short it didn't work and neither did the other three they sent me to replace each one before, i even got one with a cracked LCD, i would say go to the att store and get a new one where you know that is has never been touched by anyone stupid and you are gauranteed to get a working phone. my att store credited me the money towards the phone when i told them i could get the same phone on newegg for 150, they charged me 150 and i got a free bluetooth headset with it as well. look around on sites like new egg and when you go into the store tell them that you found the phone cheaper elsewhere and ask why you should buy from them and use your upgrade when you can get the phone cheaper online and use your upgrade with att for something else. 9 times out of 10 they let you have the cheaper price
Hi everyone
I was wondering if any one had an opinion on protection plans.
I purchased my nexus from staples with a $55 accidental protection plan. I just saw that Walmart has a 2 year accidental plan for only $28
I am still in my 14 day return proof with staples and was wondering if purchasing the device and plan from Walmart would be a better deal for me
Does any one have any experience, good or bad using either of these plans?
Thanks
Sent from my Nexus 7 using xda app-developers app
When do they start accidental coverage as office max doesn't start accident coverage until the manufacturers warranty has expired. So a crack in year one leaves you uncovered.
Sent from my Nexus 7 using xda app-developers app
Walmart is asap and It is cheaper
from my SGS3
nolig2278 said:
When do they start accidental coverage as office max doesn't start accident coverage until the manufacturers warranty has expired. So a crack in year one leaves you uncovered.
Sent from my Nexus 7 using xda app-developers app
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I have the Staples warranty and I cracked mine four months after I bought it. The sent me a cash card. And I got a new Nexus out of it.
Walmart. Look at the price!!!
Sent from my Galaxy Nexus
I guess having worked at Staples once, I would say neither... They are all overpriced really..
As someone who used to sell "replacement plans", they're basically one step above scams.
Divine_Madcat said:
I guess having worked at Staples once, I would say neither... They are all overpriced really..
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Walmarts is 19 for 2 years harsly overpriced
from my SGS3
GldRush98 said:
As someone who used to sell "replacement plans", they're basically one step above scams.
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Not at the Best Buy I work for. But then again statwise were also one of the "best" Geek Squads in the entire company, and when stuff comes in under our extended and accidental damage warranties they get full service without question.
I just shipped off a Marines 2010 Macbook to our service center last night that took a three story fall in Afghanistan and literally "exploded" when it hit the pavement. Guess what hes getting in about a week? A brand new 2012 Macbook shipped directly to his door with no questions asked. Try getting Apple to do that for you.
Theres a reason we have the extra accidental damage plans and theyre not anything close to a scam. You need to pay close attention and read the terms of the plan. If you just buy a regular extended warranty, its just that. Its an extension of the same stuff the manufacturer covers, which doesnt include cracked screens, water damage, batteries/power supplies, etc. We replace stuff left and right every single day with ours. I cant even imagine how many shattered pieces of iCrap and other cellphones we replace in a year for people.
Sent from my crack smoking SGH-i777
I ended up going with the Walmart plan. I just registered it online and confirmed that for 28$ I am covered from 11/25/2012-11/25/2014
Also confirmed that it covers from cracks spills drops outages surges and battery. Let's hope I don't have to use it.
How do I know what version I have c70/80 I have looked everywhere and can't seem to find it
Thanks for all your help
Sent from my Nexus 7 using xda app-developers app
candyeve said:
I ended up going with the Walmart plan. I just registered it online and confirmed that for 28$ I am covered from 11/25/2012-11/25/2014
Also confirmed that it covers from cracks spills drops outages surges and battery. Let's hope I don't have to use it.
How do I know what version I have c70/80 I have looked everywhere and can't seem to find it
Thanks for all your help
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
Not bad at all..
I do not know about staples. But Walmart took great care of my on a tv.. The tv had a popping issue about 13 months into owning the tv. It was Panasonic very nice tv.. After a cable box update the tv started popping when connected to hdmi cable. It would make the noise switching from a hdmi port to the tv apps like netflix.. Sometimes the tv would reboot.. Walmart replaced the board in the tv. It did not fix it . They refunded me all of my money.. Two days later the repair shop called tell me they found a fix. they told me where to download the firmware for the tv.. I did so.. Called Walmart back and was told to keep the tv and the money..
So thats my walmart warranty story.. I did go to walmart and buy a new tv and put that 50inch in my sons bedroom for his video games..
I have square trade warranty on my nexus...
I ALWAYS use SquareTrade to warranty any device I have...so easy to deal with & offer very fast turnarounds. Price would have been $29 for 2 yrs coverage & accidents.
erica_renee said:
I do not know about staples. But Walmart took great care of my on a tv.. The tv had a popping issue about 13 months into owning the tv. It was Panasonic very nice tv.. After a cable box update the tv started popping when connected to hdmi cable. It would make the noise switching from a hdmi port to the tv apps like netflix.. Sometimes the tv would reboot.. Walmart replaced the board in the tv. It did not fix it . They refunded me all of my money.. Two days later the repair shop called tell me they found a fix. they told me where to download the firmware for the tv.. I did so.. Called Walmart back and was told to keep the tv and the money..
So thats my walmart warranty story.. I did go to walmart and buy a new tv and put that 50inch in my sons bedroom for his video games..
I have square trade warranty on my nexus...
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Very good to know as I added the Walmart plan on my nexus
sent from my Nexus 7 while my SGS3 rests!
I would stay with staples. I work there now and it is worth it because they will send you a cash card and not ask for the device back
Sent from my Nexus 7 using xda premium
I have walmarts ins. On my 7. Costed $28. They cover anything thats not covered by the manufacturer. Except theft or lost items. An if rite before the date it runs out if you break it an they dont carry that model anymore theyll just give you a gift card with the same value. Wich you can just use towards the next thing out at that time. Cant beat that. Also have it on my Vaio i bought there. Even the lady in electronics told me herself that i can just throw it against the wall rite before it expires an il get a fresh one or Credit for another one. Hahah
Sent from my SPH-D710 using Tapatalk 2
eddie3130 said:
Even the lady in electronics told me herself that i can just throw it against the wall rite before it expires an il get a fresh one or Credit for another one. Hahah
Sent from my SPH-D710 using Tapatalk 2
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this is insurance fraud.
it is things like this that raise the price of extended warranty coverage for everyone else.
shame on you.
Slavestate said:
Not at the Best Buy I work for. But then again statwise were also one of the "best" Geek Squads in the entire company, and when stuff comes in under our extended and accidental damage warranties they get full service without question.
I just shipped off a Marines 2010 Macbook to our service center last night that took a three story fall in Afghanistan and literally "exploded" when it hit the pavement. Guess what hes getting in about a week? A brand new 2012 Macbook shipped directly to his door with no questions asked. Try getting Apple to do that for you.
Theres a reason we have the extra accidental damage plans and theyre not anything close to a scam. You need to pay close attention and read the terms of the plan. If you just buy a regular extended warranty, its just that. Its an extension of the same stuff the manufacturer covers, which doesnt include cracked screens, water damage, batteries/power supplies, etc. We replace stuff left and right every single day with ours. I cant even imagine how many shattered pieces of iCrap and other cellphones we replace in a year for people.
Sent from my crack smoking SGH-i777
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Click to collapse
Eeyup, hit the nail on the head here. I also used to think that things like this were just a franchise's way of getting more money out of you. Then I saw the Black Tie *Now known as Geek Squad Protection (GSP)* in action, and was surprised at how effective it really is. As long as you don't drown your device or shoot it, they'll pretty much repair or replace the device. Sure, they're a little costly, varying from item to item, but well worth the buy if you have any doubts about how well the device will be taken care of.
candyeve said:
How do I know what version I have c70/80 I have looked everywhere and can't seem to find it
Click to expand...
Click to collapse
On the box, the number on one of the tags that starts with C90xxxx or C80xxxxx
Off the topic but its €70 at PC world
Sent from my GT-I9001 using xda premium
I recently broke my front screen. Sent it to LG for repair. I was surprised that LG only charged $140 for it. They were really fast too, only had the phone for 5 days. Just wanted to let people know because I've seen some screens or repair offers elsewhere online for a lot more. If you break your screen, probably best to just send it to LG.
EDIT: I should say that the repair center I was directed to was in Fort Worth, TX. So it didn't take long for the phone to get there and back either. All told I was without it for 9 days.
Good to know , how's the screen now:thumbup:
Sent from my Nexus 4 using xda premium
Lt.Tealc said:
Good to know , how's the screen now:thumbup:
Sent from my Nexus 4 using xda premium
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Screen's pristine.
I Believe it's the standard price for most screens these days. ... same price for s3 or the bigger note 2
scribbled from my note 2 (N7100)
Not a bad price, consider though it's initial cost, the screen repair is 40% of a new phone. Or you could look at it like a 60% savings
They didn't mess anything up in the process?
Sent from my 5th and final Nexus 4
Just had the same thing happen to me after owning the phone for about 3 weeks. I shipped it to Ft Worth on a Wed, they received on Friday, got the email from them with detailed info/pricing on Monday, Paid the $140 on Tuesday, they shipped the phone fixed on Thursday and I got it via FedEx on Saturday. So its about a week and a half process from sending to receiving, not bad at all.
The only thing that I will say is that in my particular case, they didn't fix my screen, they sent me a replacement device. I didn't know this until I looked at the device and the receipt. If it's a "brand new" replacement, or a refurb, I'm not sure but its in perfect condition, N4 hasn't been out for long so who knows how many actual damaged units they received and refurbed them for replacements. Not sure either why they didn't just fixed my screen and send me my unit back, all it had is a cracked screen and a impact blemish on the bezel.
triStateMindgate said:
... Not sure either why they didn't just fixed my screen and send me my unit back, all it had is a cracked screen and a impact blemish on the bezel.
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I have found that with HTC, Samsung, and now LG that in almost all cases they will send you a replacement device instead of repairing your device and sending it back. It allows for quicker turn around time and it is probably more cost effective than paying to have staff on hand to do the repairs. They will probably send your broken phone back to where it was originally made to have the repair done before selling it as a refurbished device to someone else.
sn0warmy said:
I have found that with HTC, Samsung, and now LG that in almost all cases they will send you a replacement device instead of repairing your device and sending it back. It allows for quicker turn around time and it is probably more cost effective than paying to have staff on hand to do the repairs. They will probably send your broken phone back to where it was originally made to have the repair done before selling it as a refurbished device to someone else.
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Click to collapse
Makes sense, there's probably a chance that the device I received is a refurb. I guess what I'm wondering is how they decide that, a few people around XDA have had theirs fixed, instead of replaced, with the same damage to the screen as mine. Who knows
pakure said:
I Believe it's the standard price for most screens these days. ... same price for s3 or the bigger note 2
scribbled from my note 2 (N7100)
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No gs3 price is $180 and note 2 is $220 from Samsung
Sent from my HTC One X+ using Tapatalk 2
Well the cost is different in other countries. ..it is cheaper in India. . Around 7000 rupees for s3 (around 130 usd)
scribbled from my note 2 (N7100)
Same thing happened with me, $140 was not bad compared to any other estimates I found for local repair shops. They sent me a replacement as well - it was in perfect condition though.
I've never been so happy to live in Texas. Another repair center.
When my HTC Nexus One was damaged, I was able to send it in to Houston for a repair, got it back in 2-3 days. When my Samsung Galaxy Nexus decided it no longer wanted to charge, the Samsung Repair Center was in Plano, I drove and had it repaired same day. Now I can go to Ft. Worth to get my Nexus 4 repaired(though I hope it never breaks.)
Hey guys. Sorry to fire up this thread again. I had someone yank my phone out of my pocket yesterday and it smacked the ground head first. Now it has more scratches than a grade school knee scrape. Is the $140 a solid on how much they'll charge me, or does it differ? The back is pretty scratched up too. I regret not buying a case, but it's number one on my list after the repair (which is a lot for a high school student).
I am curios if they check if device is rooted etc or fully functional, before sending out a replacement.
moldovanos said:
I am curios if they check if device is rooted etc or fully functional, before sending out a replacement.
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Click to collapse
My experience with sending phones in is they don't. Hardware damage obviously has nothing to do with software. You could always lock the bootloader back.
Sent from my Nexus 4 using xda premium
kid1da said:
My experience with sending phones in is they don't. Hardware damage obviously has nothing to do with software. You could always lock the bootloader back.
Sent from my Nexus 4 using xda premium
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That you can. I started a thread earlier to see if someone would reply with a solid price, but I'm think $140 is kinda sketchy. I'm not sure if that changes or that's the standard price. If it's the standard, I might be able to replace my N4 AND get a case for the new/refurbished one.
How is it sketchy? They are replacing just the screen/bezel and transplanting the parts back into your phone. Someone experienced could do the repair in a half hour. 140 is half the price of the phone. That is a really good deal if you ask me.
Sent from my Nexus 4 using xda premium
Jayrod1980 said:
How is it sketchy? They are replacing just the screen/bezel and transplanting the parts back into your phone. Someone experienced could do the repair in a half hour. 140 is half the price of the phone. That is a really good deal if you ask me.
Sent from my Nexus 4 using xda premium
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I mean it seems like it could be a varying price. I just want to know what I can expect. The front and back are both scratched up and I'd like them replaced.
it is a resonable price, I gusee so
I am extremely happy I got the phone yesterday after pre-ordering on the 5th, but Best Buy really left a sour taste in my mouth. First off, they did not recognize my entry in their "Phone Freedom" program which offered a $50 gift card if you bought a phone through them within the year. The stupid thing is, they said that they couldn't find my email address in the system, yet I only started getting emails about their specials after I signed up for that promotion. That made me pretty unhappy. I even signed up twice for the promotion a few days apart since I thought it was so strange that I didn't get a confirmation email the first time. After I didn't get it the second time, I just assumed that they weren't sending out confirmations (Strange, but I didn't think it just wouldn't work twice in a row).
The next thing was that it is plastered all over the walls in the mobile section of their store that they price match and have a low-price guarantee; yet they only price match phones that are purchased off contract. That might be common place on this forum with phone fanatics, but out in the real world (in the US at least) most phones are purchased with a contract. Saying that they price match "any deal" and then ruling out 90%(Edit: I guess I was a little optimistic, 66%) of phone purchases doesn't really seem like fair advertising to me.
Has anyone else purchased their One at Best Buy? Did you get your gift card if you signed up for the Phone Freedom program? The cashier said that it was a very common problem, and that it only really worked if you went in store to sign up, and that the online entry didn't really work.
I love the phone. I can not believe how much better it feels compared to my aging E4GT, but I wish I had a better purchasing experience.
When I signed up online for the "phone freedom", I did get a confirmation email and I made sure to save it. When I upgraded my phone last year, I also made sure to take a hard copy of the email with me just in case. Good thing too because their system was down and the only way they were willing to give me that discount was if I could show them the confirmation email (which I did). After that, the manager adjusted the price by $50. When I upgrade to the HTC One (as soon as the black version is available), I am definitely going to be sure to take a copy of the new confirmation email I got from BB when I signed up again earlier this year.
The price match policy actually really just depends on particular stores and what policies they know and abide by.
Best Buy's policy most recently changed on 3/3/2013 to exclude contract mobile from price matches. However some stores will still recognize and offer price matches to brick and mortar stores for contract phones, which was their old policy. Unfortunately, I was unable to find a brick and mortar store that had a price less than $199.99 when I went to my local BB.
Sent from my HTCONE using xda app-developers app
I bought mine through best buy and got my $50 off for the phone freedom, and had a good overall experience. Sorry you had troubles though.
Sent from my HTC One using xda premium
yes i got mine no issue pre ordered the 6th i love the phone
I did the pre order there and I also got my confirmation for the $50 gift card from the freedom program, Also I did my research where to order the phone and I knew they changed the price match policies to be able to match online retailers but excludes on contract cell phones. I guess they did because amazon prices their smartphones dirty cheap after a few months(With a new line).
I know its a little off topic but does anyone know if Best Buy's Black Tie program is any good? I'm pretty sure they tried to make you buy it if you bought the phone. When I bought my iPhone they made it seem that I could destroy the thing and get a new one free of charge for only $10 a month. I'm thinking of getting insurance for my One when I get it because I don't want to get a case and hide its premium feel. I heard it doesn't hold up against scratches and drops too well :c?
demo27vol1 said:
I know its a little off topic but does anyone know if Best Buy's Black Tie program is any good? I'm pretty sure they tried to make you buy it if you bought the phone. When I bought my iPhone they made it seem that I could destroy the thing and get a new one free of charge for only $10 a month. I'm thinking of getting insurance for my One when I get it because I don't want to get a case and hide its premium feel. I heard it doesn't hold up against scratches and drops too well :c?
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Click to collapse
I brought their insurance for my daughter's Note II back in november and I got it for my One, is cheaper if you buy the 2 years in advance $169 vs $240($10 * 24 months) + taxes. So far the only claim I have done is for the Note's charger, my daughter somehow pulled the plastic tubing that covers the charging cable close to the USB plug, We went to best buy and they order me an new whole charger( charger box+ cable) and they let me keep the charger box. I read the fine print and it covers damage accessories(included with phone) for 1 time replacement. The only thing that doesn't cover is if the phone is lost or stolen with $0 deductible.
Also if you decide to get the black tie insurance as a bonus, when is time to upgrade to a new phone they have trade-in plus, They will give you 100% the value of your phone at the time of trade-in plus a $50 gift card.
I do indeed have best buys insurance and am very happy with it. I got it with my Galaxy S2 and a month after I got the phone I dropped it on concrete and cracked the screen all up.
I went to best buy and told them what happened. They said they had to send it off and offered me a temp rental phone to hold me over ($50 charge that they refund when you return it undamaged). I took the rental and like a week later I went back and they said the damage to the casing was too bad (it was scraped up on the side badly) and it was unrepairable so they gave me a new phone.
I gave them back the rental, got my $50 back, and went home with a new phone. Very good experience, and so far it was my only claim.
Sent from my HTC One using xda premium
Glad all of you had such a good experience and that it was just me who had it rough. For those of you who got the Phone Freedom offer, did you receive a confirmation email at the time you signed up, and did you sign up online or in a store?
Sent from my HTCONE using Tapatalk 2
cntchds said:
Glad all of you had such a good experience and that it was just me who had it rough. For those of you who got the Phone Freedom offer, did you receive a confirmation email at the time you signed up, and did you sign up online or in a store?
Sent from my HTCONE using Tapatalk 2
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Click to collapse
I used my Phone Freedom offer back in November. I did receive a confirmation email and the signup was done online.
cntchds said:
I am extremely happy I got the phone yesterday after pre-ordering on the 5th, but Best Buy really left a sour taste in my mouth. First off, they did not recognize my entry in their "Phone Freedom" program which offered a $50 gift card if you bought a phone through them within the year. The stupid thing is, they said that they couldn't find my email address in the system, yet I only started getting emails about their specials after I signed up for that promotion. That made me pretty unhappy. I even signed up twice for the promotion a few days apart since I thought it was so strange that I didn't get a confirmation email the first time. After I didn't get it the second time, I just assumed that they weren't sending out confirmations (Strange, but I didn't think it just wouldn't work twice in a row).
The next thing was that it is plastered all over the walls in the mobile section of their store that they price match and have a low-price guarantee; yet they only price match phones that are purchased off contract. That might be common place on this forum with phone fanatics, but out in the real world (in the US at least) most phones are purchased with a contract. Saying that they price match "any deal" and then ruling out 90%(Edit: I guess I was a little optimistic, 66%) of phone purchases doesn't really seem like fair advertising to me.
Has anyone else purchased their One at Best Buy? Did you get your gift card if you signed up for the Phone Freedom program? The cashier said that it was a very common problem, and that it only really worked if you went in store to sign up, and that the online entry didn't really work.
I love the phone. I can not believe how much better it feels compared to my aging E4GT, but I wish I had a better purchasing experience.
Click to expand...
Click to collapse
They screwed me out of mine also because they claimed I used the wrong area code when I registered. I *****ed but to know avail, I'm going to call corporate on Monday.
Even if by some chance I did , they should honor it. I love the phone also.
To the other posters I bought my insurance for $90 from SquareTrade. It typically costs about about $40 more but I get coupons all the time for being a customer. It covers all defects and drops and spills.
Only have a $100 deductible but that's ok.
Sent from my HTC ONE using xda premium.
The did not find my freedom $50 either. They called someone and they emailed me a $50 giftcard. The put the free zagg on (fo free) as we waited. (I'm ready to take it off, as it sucks IMO) then she tried to sell me on a case. I already had a cruzerlite with me. She left the case on the counter. She put my phone and zagg case in on top of it. As she bagged everything she grabbed the case too. It took over an hour to get it all set up but I got the phone and some freebies.
Sent from my HTCONE using Tapatalk 2
I ended up calling corporate yesterday, and they were saying I may have signed up in the wrong place... I followed their email in February for the promotion. Anyway, the guy said he was trying to figure something out right before the line was disconnected. Bah. I'll just call back tomorrow. I will say, the customer service people were extremely nice.
Sent from my HTCONE using Tapatalk 2
Bought two from Best Buy had great experience. Only thing was they were unaware of free screensaver's and had to go back.
Posted this Friday.
First at Sprint Store this morning I purchased 3 accessories and got half price (they looked at me weird because I didn't have phones yet). Then at Best Buy I traded one of my htc evo LTE got a hundred dollars for it, the other goes to my daughter. Plus I am sending two htc EVO Design's back for a hundred dollars a piece from the preregister I did with HTC. Also was able to do buy out through Sprint at $150 which is half the price they originally wanted so I upgraded both lines, instead of just one and paying outright price for other. Then to top it all off Best Buy gave me two extra gift cards $50 each to price match Radio Shack preorder (play store gift cards) even though they weren't supposed to!
Sent from my HTCONE using xda premium
I went to Best Buy on Friday to pre-order both the HTC One and a GS4 (not knowing the One came out that day). The pre order process was easy going and the lady that helped my wife and I was very pleasant. We left an about an hour later got a call that the HTC One had arrived and was ready for us to pick it up. I went back to pick it up and after waiting about 10 mins for the other customers to finish was given great service in my opinion. There were no issues with anything and didnt even have an issue with the e-mail promo some of you did. I also got a Zagg HD screen protector and Pt Case for it and love them both. Also very excited to use the warranty on the Zagg. I also did switch over to the Best Buy insurance since I had to replace my GS3 through insurance not to long ago due to a crack and wasn't to happy about the 150 deductible. I have heard good things about Best Buy's insurance so I hope if I use it, it goes well.
So overall my experience was good and will be going back to Best Buy to buy my phone from now on. Also excited to see what i get for the HTC One in two years since they will give me %100 of the worth plus $50. Sorry to hear about some of yours bad luck but hope all goes well again when I pick up my GS4 this Friday.
Best buy freaking sucks man. I bought a Zagg and then paid for them to install it. 6 tries later and all seems well. Until I get to the car and realize theres 5 spots because of the fuzzies rubbing off of the cleaning cloth. Oh. Its 7pm and we're closing sir. Please come back tomorrow. Not to mention 3 of the 6 Zaggs they used, they tried to charge me for.
Sent from my HTCONE using xda app-developers app
The purpouse for this thread is purely informational to see what other peoples experiences have been in the repair process involving LG
I am not really looking for stories of how LG (or Google) simply replaced your phone, but rather out of warranty cases, what you had to do, how much it might have cost out of pocket and for what repaired.
This is so others like my self know what to possibly expect.
My story:
I picked up this phone on Craigslist for $30 already knowing it was bricked, in hopes that I might be able to reserect it. upon finding out (after money was exchanged) that it was done not just while trying to root but that he believes that the wrong file was used when his "friend" was trying to do it i realized that it was probably the wrong boot loader so many have loaded by mistake. After figuring out my only solution based on my research was probably a JTAG service I decided to give LG a call, and told them what was up. asked if I could send it it and get a quote to re-flash it. unfortunately when i got it the rear glass was already cracked and i was upfront about this. upon inspection they said they wanted to replace the entire housing including the LCD as well as the main board. I was unable to get further details as to what was wrong with the board, but they only wanted to replace the LCD due to a scratch on the front. I tried to just have them replaced the board but it was an all or nothing deal. Soooo... not having $181 laying around for basically a new phone with my old battery I had them ship it back.
Additional Information: upon having my unit shipped back to me I discovered it to be shipped back with no padding other then the shipping invoice in the very thin box and a non-padded plastic envelope. I contacted LG as I was concerned about additional damage to my phone that I might not be able to determine till such time as I might be able to send it back when i can afford the repairs they informed me this was standard shipping whether my phone was repaired or not, I told them the box had been crushed on one side and I was told they would make a note and send it to their service center so a change in packaging could be made if it was deemed appropriate.
Parts LG would like to have replaced for the aforementioned $181 (USD):
Battery cover (with glass)
Mainboard
LCD (including digitizer and front glass assembly)
LCD replaced, $140 total.
Sent from my Galaxy Nexus using xda app-developers app
rubiconjp said:
LCD replaced, $140 total.
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
Only 40$ more and they include a new mainboard? Sounds cheap.
I won't hesitate paying 180 and get a totally new phone. You can always sell it after and earn some dollars, considering you just payed 30 for it. It's your only solution, buying a mainboard and a screen would be much more expensive.
Sent from my Nexus 4 using Tapatalk 2
So you paid $30 for the phone and for $181 ($211 total) you will essentially have a brand new n4? Outside of the shoddy return packaging I see no issue with this.
To be honest though, if you can't afford a $180 repair bill you have other priorities that need addressing just sell the phone for a profit (you'll get alot more than $30 on ebay.)
threeclaws said:
So you paid $30 for the phone and for $181 ($211 total) you will essentially have a brand new n4? Outside of the shoddy return packaging I see no issue with this.
To be honest though, if you can't afford a $180 repair bill you have other priorities that need addressing just sell the phone for a profit (you'll get alot more than $30 on ebay.)
Click to expand...
Click to collapse
Maybe, but for a phone with broken glass and mainboard, you can only use battery and some other components which not usually break. Will be impress if you get more than 50-60 dollars and then discounting what PayPal and eBay charges...
I'm really impress they only charge you 180 for a full fix. If I were you I will just wait until I get the money, then fix it and sell it.
As of my experience, I had my screen replaced by LG due to a white pixel, (didn't have RMA choice). They did not charge for it and sent it back in 4 working days.
Sent from my Nexus 4 using Tapatalk 2
Worth it.
threeclaws said:
So you paid $30 for the phone and for $181 ($211 total) you will essentially have a brand new n4? Outside of the shoddy return packaging I see no issue with this.
To be honest though, if you can't afford a $180 repair bill you have other priorities that need addressing just sell the phone for a profit (you'll get alot more than $30 on ebay.)
Click to expand...
Click to collapse
jaggyjags said:
Only 40$ more and they include a new mainboard? Sounds cheap.
I won't hesitate paying 180 and get a totally new phone. You can always sell it after and earn some dollars, considering you just payed 30 for it. It's your only solution, buying a mainboard and a screen would be much more expensive.
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
I do recognize the value here. trust me . I plan on getting it repaired as soon as I have funds as I would love to be able to use it. Just have to sell my spare phone (Atrix HD) first. At the end of the day, the only real complaint I have is that the LG service center has an all or nothing policy. The rear glass is broken (i have a nice TPU case that hides it) the LCD and digitizer is fine, just has a scratch on the screen (I can deal ith that), I just want the Mainboard replaced but they will either do all of it or none of it. I understand why, they want to guarantee their product. just a bummer for those that might not have quite that much cash on hand for such things.
Jeffery.Lenz said:
I do recognize the value here. trust me . I plan on getting it repaired as soon as I have funds as I would love to be able to use it. Just have to sell my spare phone (Atrix HD) first. At the end of the day, the only real complaint I have is that the LG service center has an all or nothing policy. The rear glass is broken (i have a nice TPU case that hides it) the LCD and digitizer is fine, just has a scratch on the screen (I can deal ith that), I just want the Mainboard replaced but they will either do all of it or none of it. I understand why, they want to guarantee their product. just a bummer for those that might not have quite that much cash on hand for such things.
Click to expand...
Click to collapse
I actually think they are not charging for the main board, that will explain the price. If it hasn't got any signs of physical damage they usually repair it free of charge. I had my Gnex main board replaced after a sudden death having no warranty, bills or anything.
Sent from my Nexus 4 using Tapatalk 2
Have you followed the return to stock guide using fast boot to re-flash stock images? I had a scare when returning mine to stock and followed that guide and got it back to life.
Sent from my Nexus 4 using xda premium
fone_fanatic said:
Have you followed the return to stock guide using fast boot to re-flash stock images? I had a scare when returning mine to stock and followed that guide and got it back to life.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Trust me I tried every thing I could. I ended up selling another phone I has lying around and shipped my N4 off for repair. Should be back by next week. according to the invoice they are replacing basically everything but the battery. Looking forward to having it back
Attached is the form from LG, with the personal info changed of course.
LG recieved mine on the 22nd and charged me 140 to fix it . . still haven't received it back or anything haven't even heard from them since they called me telling me the LCD is damaged I'm just hoping i get it back by saturday.. I didn't get a detailed email from them or anything either but i noticed it took them 9 days to send you one so i guess patience is the key.
So I just got mine back and there's a yellow blob on the screen and its really annoying what do I do ? Call Google for an RMA or call LG again
Sent from my Nexus 4 using xda app-developers app
icecicle said:
So I just got mine back and there's a yellow blob on the screen and its really annoying what do I do ? Call Google for an RMA or call LG again
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
If you received it back from LG for service I would call LG again.
Back and good as new.
I have received back my N4 from service. had to call 3 times to figure out what was going on since there is no reliable way to check online. was told on Wednesday to call back on Friday to get and update and hopefully tracking information. then received an email stating it had been shipped on Thursday. It was shipped back 2 day service (FedEx) and got it on Saturday. I have all ready rooted it and got it up and going. It looks new from top to bottom. over all I am pretty happy with the service turn around time. But (recognizing I am a bit impatient) I felt like I had to be more involved with keeping up with what was going on then I would have cared to. Status updates are important to me when it comes to such expensive items.