Database Develop

ATTN: People returning Kaisers in the 30 day period

I wanted to do this too, as I felt it wasn't worth the price I paid ($400)
However, AT&T at least allows you to return the phone under the 30 days and replace it with the refurbished model - at only $150.00.
I really liked the phone, it's just with the graphics problem it wasn't worth the heavy price...but the new availability of refurbs let me keep this phone at a slick price.
Just thought I'd let you all know for a potential exchange! My refurb works great, and still a 1 year warranty!

shhh...telling our secret . Refurb is definatly the way to go. I wasnt going to get one becasue of the problems then i found i could get one for about 150. I couldnt skimp on that price. It was sparkling brand new looking. Like it looked brand new. Please continue to take them back so i can get my wife one also...

myv6mustang said:
shhh...telling our secret . Refurb is definatly the way to go. I wasnt going to get one becasue of the problems then i found i could get one for about 150. I couldnt skimp on that price. It was sparkling brand new looking. Like it looked brand new. Please continue to take them back so i can get my wife one also...
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I just hope your wife doesn't fet the one I turned in within the 30 day period. (I traded for another new one in early December - No refurbs available at that time) Anyway it got to the point that people couldn't hear me unless I soft reset the phone right before I called.
I guess a reflash would probably fix that, but I just switched it out for a new one. The cover over the media card slot was quite worn because I wasn't able to get craptive sync working right at the beginning and to get stuff on the media card I was having to take the card out repeatedly and putting it into a USB adapter.
-Jay

Wow, just stumbled on this....
I just ordered 2 refurb 8925s earlier today (to replace the 8125s my wife and I have used for the past 2 years). I decided to start reading the kaiser forum this afternoon in anticipation...
Total was under $400 for both (shipping included)...mine actually qualified for an additional $50 off ($149 for mine; $199 for hers) and a waived activation fee.
We will see if it was a good deal.

http://www.newegg.com/Product/Product.aspx?Item=N82E16875998228
Tilt's are always $175 brand new here with a contract.

agreenagent said:
http://www.newegg.com/Product/Product.aspx?Item=N82E16875998228
Tilt's are always $175 brand new here with a contract.
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OK, unless you already have a contract with AT&T or are doing a family plan....

beware of those internet deals. they require you to keep the PDA data plan for 6 months in order to keep that price. If you dont, you could get billed for the Tilt's full price.

cproaudio said:
beware of those internet deals. they require you to keep the PDA data plan for 6 months in order to keep that price. If you dont, you could get billed for the Tilt's full price.
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They don't bill you for it, they deny you the rebate... usually places like that have 2 rebates setup. one that you file immediately, and they mail the rebate after you've had active service for 30 days, and the second is not issued until you have had service for like 6 months.
-Jay

Jay2TheRescue said:
They don't bill you for it, they deny you the rebate... usually places like that have 2 rebates setup. one that you file immediately, and they mail the rebate after you've had active service for 30 days, and the second is not issued until you have had service for like 6 months.
-Jay
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some places......like amazon, they give a "conditional discount", where u need to keep service for the next 6 months

Tell me about your experience getting your phone replaced under warranty!

What trials and tribulations did you have to go through? What was your end result and were you happy with that end result? Here's a brief outline of what i went through.
I recently bricked my phone and had to spend almost 2hrs at an ATT store making arrangements to get it replaced under warranty. Since i bought my Tilt on Amazon (got a deal w/a new line of service for $50 usd.) Amazon told me to talk to ATT, ATT said talk to Amazon, ATT told me to go talk to the local repair shop. They were closed, and i had no phone cept the paperweight that was my Tilt. Since all this was on a Sunday everything closed early and i ended up buying a cheapo "Go" phone to use.
Called ATT warranty support from work, they said they never even saw the Tilt on my plan but they did see that damn Go phone. Thats when i was told to go to the store and show some ID and what not. Everyone was really helpfull at the store and after waiting on the phone at the store, we eventually got to the people that can replace the phone.
The only thing that sucks now is that i'm getting a refurb as a replacement, but beggars can't be choosers.
I do have a few questions now though. Right now the phone doesn't start up at all, should i worry about ATT spotting what i did wrong? If so should i find a large and powerful magnet in the hopes of corrupting or erasing the data on the phone? I'm just curious what other's went through having to replace their phones and am only partially kidding in regards to magnet thing.
I'd also like to stress that i'm not asking for any criminal malfiesence, just the story you have and how hard/easy was it for you to get your phone replaced. It doesn't have to be an ATT phone either.

I also bought my Tilt through Amazon on their $50 deal last month, and mine experienced the Red Light of Death RLOD within 2 weeks. Took it to the local ATT store, they said I needed to deal with Amazon since the phone was less than 30 days old.
Went to Amazon.com, filled out the forms to return/exchange the device and within two days, I had a new Tilt. I can't believe how easy it was. During those two days, I went back to my old Symbian powered Nokia 6670.
Before I packed up the old Tilt in the box to return, I tested it with the new battery, and it booted up (which allowed me to reset the device)....so for grins, inserted the old battery into the new Tilt and experienced the RLOD, so in my case, my dead Tilt was due to a defective battery.
Lessons that I learned...1. if my new Tilt dies, make sure the guys at the ATT store give me a new battery to try. 2. Keep a spare charged GSM phone in my cars in case if my Tilt dies while I'm out (I was a T-Mobile/Voicestream customer for 10 years before switching so I have a box full of GSM phones). 3. Amazon.com is really easy to deal with.

Snowreaper said:
-snip- I recently bricked my phone -snip-
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And because you broke it, it's AT&T's responsibility to replace it?
That being said, when I first got my 8525 after my Wizard died, I bought it from ebay and it developed a problem. Call up AT&T on the hardware line and tell them that your Tilt won't turn on anymore. If they give you static, ask for a supervisor. You'd be very surprised how well the "supervisor game" works is all situations.

I bought mine from NewEgg & around 30 days in "up" on the d-pad stopped working 90% of the time. I took it to an AT&T store, showed a rep the problem & he gave me the number for the warranty exchange. I called them up, explained the issue & 2 days later I had my newly refurbished phone (verified with ~1 hour inbound & outbound usage each). The new one seems to be working without issue so far.
Overall I'm satisfied with the AT&T support on this considering they don't offer any paid extended coverage on the phone anymore.

Considering Buying, Cautious

Hey everyone, I'm a new poster here and new to Windows Mobile. I've used Palm in the past but made the switch to an 8525. I've had my eye on the Tilt for a long time and am considering buying the refurbished model which goes for a rather modest $149.99.
The reason I'm cautious about buying the Tilt refurbished is because in the 5 months or so I've owned my 8525, all the buttons on the top of the phone excpet for the directional keys have stopped working along with intermittent failure of the memory card slot. I've found that this issue is fairly common among people who have the phone, but I have no warranty so I'm out of luck.
Would anyone caution me against the Tilt refurb? Should I spring the extra money to get it new? Also, my SIM is rather old... Do I need a 3G SIM to use the network?

KentM said:
Hey everyone, I'm a new poster here and new to Windows Mobile. I've used Palm in the past but made the switch to an 8525. I've had my eye on the Tilt for a long time and am considering buying the refurbished model which goes for a rather modest $149.99.
The reason I'm cautious about buying the Tilt refurbished is because in the 5 months or so I've owned my 8525, all the buttons on the top of the phone excpet for the directional keys have stopped working along with intermittent failure of the memory card slot. I've found that this issue is fairly common among people who have the phone, but I have no warranty so I'm out of luck.
Would anyone caution me against the Tilt refurb? Should I spring the extra money to get it new? Also, my SIM is rather old... Do I need a 3G SIM to use the network?
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I'd caution you to search for the SAME questions that you are seeking answers to. I've read the threads myself in the past so I know they are out there.

Get it
I purchased a refurbished tilt from AT&T about a month ago and it has been nice. i enjoy everything, well, 90% of the things about it. Not once have i looked at it as it has been refurbished. It looks and acts new. My sim was old as well, and i wound up having to use the one that was shipped with the tilt. It was no problem activating it. The out of the box Tilt had me frustrated and annoyed, but what can one expect from windows mobile. Anyway, i digress, once some decent third party apps are installed, the phone is simple, easy, and worth the meek $150 asking price. Id say to buy it. I formerly owned a Sony Ericsson K550i and would not go back.

It really depends on where your buying it from, a random online seller, direct from HTC, or from AT&T?
If from an online site, NO!!!!!
HTC or AT&T, go for it!!! Anything from an authorized retailer should gurantee it to work for a period of time, which will give you the option to return in result of a faulty device.

I bought a REFURB ATT tilt for 199.99 from ATT with a new contract. Its been working fine like a charm. so I guess its fine if ur buying from ATT or HTC. But I bought my last phone Nokia N80 from a Ebay seller. which is working fine too,
so in conclusion, Standard sellers are fine.( u get one more shot with them as a warranty), but if ur buying from Ebay or something be cautious a LOT! U might get a good deal.

AT&T insurance TILT

Even though clearly the TILT is not covered by at&t's insurance plan. Ive heard you get a courtesy replacement for your tilt....
Has anyone gone through this process? Does it cover accidental/lost? Do you have to send in your tilt and never get it back?

Actually you will be surprised the Tilt has been added to at&t's insurance. Only problem is you have 30 days from the date of purchase to add insurance to the phone to qualify it.

Yup. Mine got water damage at a 4th of July party. Lucky for me, the white "water sensitive" label behind the battery was still white. The phone worked, but the touchscreen stopped working. I think the digitizer died on it, and, since the same thing happened to me last year at the same party to my 8525, I am pretty sure I am mentally handicapped.
Regardless, I took it to an "ATT Device Repair Center", which I guess is a new thing ATT is doing. Played dumb and they gave me a brand new phone for free. I was there for 5 minutes total while they checked out my phone. The deemed it a defect and I walked out.
Link to the US device repair centers:
http://www.wireless.att.com/answer-center/main.jsp?t=solutionTab&solutionId=KB91429
I did not have ATT insurance on my phone, just the manufactures 1 year warrenty.
Good luck..

And just for the record, I just got off the phone with ATT and added the insurance plan to my Tilt, so it is an option. Now if it gets wet next year it will be covered legally. heh

does it require the 50$ down payment for your phone? Also does it have to be the OEM rom?

unk3 said:
does it require the 50$ down payment for your phone? Also does it have to be the OEM rom?
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Nope, instead of $50 its $125. The replacement phone will have the OEM(AT&T) ROM.

bigb252 said:
Nope, instead of $50 its $125. The replacement phone will have the OEM(AT&T) ROM.
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I think I can live with the $125 deductible, if the monthly premium isn't too steep.
Now who has used this insurance yet? In the past, at&t reps inadvertently added PDA phones to the insurance plan only to find out later the third party insurance provider would not cover them. You will get a refund of your premiums, but they won't cover the phone.

actually the 125 dollar deductible doesn't kick in till 11/03/08. They just like to tell you about it now, so if your phone "breaks" before that you pay 50 bucks to get it replaced. So I'm sure mine will "break" then will be sold on ebay then I'll get a new one for 50 bucks

I just got lucky, my moto q got stolen so i called att up and got a tilt, well they sent me the version w/o the camera, called them up they sent me the right one and i sent the wrong one back, and then they refunded my money for the original purchase. another words someone f'd up lol

I'm kinda confused .. can you add ATT Tilt insurance to a phone that's been in use for a while ? (since they came out a year ago)
Also, can I insure a phone (new one) that I picked up on eBay ?
If ATT won't insure these phones, will anybody else ?
Thanks for your comments !

RacerX10 said:
I'm kinda confused .. can you add ATT Tilt insurance to a phone that's been in use for a while ? (since they came out a year ago)
Also, can I insure a phone (new one) that I picked up on eBay ?
If ATT won't insure these phones, will anybody else ?
Thanks for your comments !
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No, you can't add insurance. I tried going through ATT as well as he company they use for the insurance itself. They both told me I'd have to buy a new Tilt to get the insurance.

Screen went out
My screen went dead and they replaced the unit at no cost to me and had a replacement for me in a day! No complaints...

dem123 said:
My screen went dead and they replaced the unit at no cost to me and had a replacement for me in a day! No complaints...
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did you have insurance ?
who is "they" ?
thanks !

if the phone was purchased from AT&T within a years time, shows no sign of damage, then it was replaced not as a result of insurance, but from manufacturer's warranty through AT&T. If you have recently upgraded through AT&T, you have 30 days from activation to add insurance to your plan. hope this helps

Warranty exchange upgrade to ATT Fuze

ok it seems like everytime i exchange my device something goes wrong with the next one as im sure all of you can attest (on my forth exchange). The last time i brought it in they offered me a different device and of course i turned it down because tilts are the top..but now the fuze is out..how long do you think till they have refurbs avaialble..as soon as the 30 days after it was released is up? (for new device exchanges) or longer because i read in some other posts that people did warranty exchanges on their 8525's and got tilts so just wondering.

i just turned in my old tilt for a new one and asked the tech about the fuze... he said he didn't know the release date but they'll have them a month after the release. not sure on how accurate that is, but hope it helps. cheers

I would say keep your eye on the ATT website...when the Tilt is no longer available they will probably upgrade it then .

sounds right I figured it was probably a month..just hope when I exchange it I don't regret switching.. well hopedully I can test drive it in that grace period they give you with exchange by mail

When I was having problems with my Blackjack after the 4th time they gave me a Tilt.

YEAH JUST A UPDATE U CAN BUY THE ATT FUZE RIGHT NOW. ITS BEEN ON THE WEBSITE. $299 with 2year contract n after $50 MIR

I don't think they'll be handing out Fuzes anytime soon. I am sure they still have plenty of refurbed Tilts left. By the time they are offering upgrades, the 1-yr warranty on the Tilt will most likely be up.
Although I suppose that's not quite as relevant now that you can actually insure any* device on AT&T now.
* Except iPhone

When they stop offering the Tilt, they'll offer the Fuze as an upgrade from a defective item. I had an 8525 that broke 5 times. Everytime they said I had to stick to the 8525. Then on the last time, the CSR said they stopped offering the 8525 so I can upgrade for free to the Tilt.
On a side note, I played with one today and I do not like the phone. All of the features are great, but it feels like a "Klunker". Smaller screen, thick, have to pull the battery cover to get to the SD card. Don't think I'll drop 3 bens on that phone anytime soon. If I am going to spend that much, I'll spend a little more and get a better HTC item. My opinion anyways.

my friends brother told me that i could upgrade to a different phone like the blackberry bold when it got released...but i think my one year is up allready...dammit

god, i thought i was the only one calling into warranty repair every month! lol i felt like such a jackass!
i think i am on my 10th tilt? im out of warranty now but they did me a huge favor sending me another one...and im having a problem with my hardware keyboard and d-pad locking up randomly but rarely..hoping its just the custom ROM and not a hardware issue! haha
as for the fuze being a warranty replacement, dont hold your breath.

whitehooptie said:
When they stop offering the Tilt, they'll offer the Fuze as an upgrade from a defective item. I had an 8525 that broke 5 times. Everytime they said I had to stick to the 8525. Then on the last time, the CSR said they stopped offering the 8525 so I can upgrade for free to the Tilt.
On a side note, I played with one today and I do not like the phone. All of the features are great, but it feels like a "Klunker". Smaller screen, thick, have to pull the battery cover to get to the SD card. Don't think I'll drop 3 bens on that phone anytime soon. If I am going to spend that much, I'll spend a little more and get a better HTC item. My opinion anyways.
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how soon was the tilt released when they offered the switch? i guess i mean how soon do you thin the tilt will take to stop being offered?

Im sure this thread should be in general but I dont see the tilt being discontinued anytime soon Rep says its still has its own uniqueness it will be around for sometime

Agree with AT&T for once
I have to agree that the tilt has that certain "je nai se quoi" for unique-ness. I also played with the fuze and it is uber thick with a seamingly tiny screen (just felt odd in my hands). I think the tilt is at a good point functionally that it has earned a place with AT&T.

Tilt is discontinued after december i heard? (maybe here?)
And simple way around this is have 2 phones and keep one contract a year off. Once i decide on what i want, the wifey gets the old tilt.

My wife has a Palm from ATT that drops calls. We have exchanged it 3 times now. The last time I exchanged it I asked if it was a problem phone. I was told that it wasn't but ATT has a policy that they will not continually make you exchange a problem phone. After 3 or 4 exchanges you can exchange your problematic phone "for a comparable phone". I was told that I could do it the next time if this new phone acted up. You can ask about this policy the next time you have to exchange a defective phone.
I was not told of any restriction on it having to be a refurbished phone. I am sure they only want to send a refurbished phone, but will send you a new one if you truly have problems. I am always polite and jovial when I call and I have not had one problem getting what I want from customer service in 3 years.

I can contest that you can get a NEW one from warranty this is how i got my Tilt I had a defective Palm end of last year after i got it replaced 3 times and continued to have problems i asked if it was possible to get a different phone that would have the problem. The lady said yes i could get and she suggested the Tilt, They wouldnt let me get the I phone (glad now i didnt) and when i got it brand new in the box a day later.

Another jacka$$ who has had about 8 replacement tilts. Twice had defective back-to-back refurbs. CS offered me a comparable, of which there was none at the time. Recently, I asked about the Fuze and they had no refurbs in warranty exchange. They also told me that an "upgrade" would require extending my contract.

very interesting...i did not know they did this...I am currently on my 4th tilt...and my warranty goes up in late December...hopefully they might do the exchange b4 then if not ill wait for something like the HD with a keyboard...

i just called warranty 15 mins ago..they didnt have the fuze but i got the blackberry bold

I spoke w/ a rep Tuesday night. 5th tilt. Two exchanges last week alone. At the time the Bold was not available. However the Bold released when, two weeks ago? Didnt take too long for warranty to offer that phone. For what its worth a warranty rep informed me that when an upgrade is available in the warranty dept they would offer it to an individual after multi. exchanges. Someone call next week and keep us posted (or maybe something else strange will happen to mine, again).