Even though clearly the TILT is not covered by at&t's insurance plan. Ive heard you get a courtesy replacement for your tilt....
Has anyone gone through this process? Does it cover accidental/lost? Do you have to send in your tilt and never get it back?
Actually you will be surprised the Tilt has been added to at&t's insurance. Only problem is you have 30 days from the date of purchase to add insurance to the phone to qualify it.
Yup. Mine got water damage at a 4th of July party. Lucky for me, the white "water sensitive" label behind the battery was still white. The phone worked, but the touchscreen stopped working. I think the digitizer died on it, and, since the same thing happened to me last year at the same party to my 8525, I am pretty sure I am mentally handicapped.
Regardless, I took it to an "ATT Device Repair Center", which I guess is a new thing ATT is doing. Played dumb and they gave me a brand new phone for free. I was there for 5 minutes total while they checked out my phone. The deemed it a defect and I walked out.
Link to the US device repair centers:
http://www.wireless.att.com/answer-center/main.jsp?t=solutionTab&solutionId=KB91429
I did not have ATT insurance on my phone, just the manufactures 1 year warrenty.
Good luck..
And just for the record, I just got off the phone with ATT and added the insurance plan to my Tilt, so it is an option. Now if it gets wet next year it will be covered legally. heh
does it require the 50$ down payment for your phone? Also does it have to be the OEM rom?
unk3 said:
does it require the 50$ down payment for your phone? Also does it have to be the OEM rom?
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Nope, instead of $50 its $125. The replacement phone will have the OEM(AT&T) ROM.
bigb252 said:
Nope, instead of $50 its $125. The replacement phone will have the OEM(AT&T) ROM.
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Click to collapse
I think I can live with the $125 deductible, if the monthly premium isn't too steep.
Now who has used this insurance yet? In the past, at&t reps inadvertently added PDA phones to the insurance plan only to find out later the third party insurance provider would not cover them. You will get a refund of your premiums, but they won't cover the phone.
actually the 125 dollar deductible doesn't kick in till 11/03/08. They just like to tell you about it now, so if your phone "breaks" before that you pay 50 bucks to get it replaced. So I'm sure mine will "break" then will be sold on ebay then I'll get a new one for 50 bucks
I just got lucky, my moto q got stolen so i called att up and got a tilt, well they sent me the version w/o the camera, called them up they sent me the right one and i sent the wrong one back, and then they refunded my money for the original purchase. another words someone f'd up lol
I'm kinda confused .. can you add ATT Tilt insurance to a phone that's been in use for a while ? (since they came out a year ago)
Also, can I insure a phone (new one) that I picked up on eBay ?
If ATT won't insure these phones, will anybody else ?
Thanks for your comments !
RacerX10 said:
I'm kinda confused .. can you add ATT Tilt insurance to a phone that's been in use for a while ? (since they came out a year ago)
Also, can I insure a phone (new one) that I picked up on eBay ?
If ATT won't insure these phones, will anybody else ?
Thanks for your comments !
Click to expand...
Click to collapse
No, you can't add insurance. I tried going through ATT as well as he company they use for the insurance itself. They both told me I'd have to buy a new Tilt to get the insurance.
Screen went out
My screen went dead and they replaced the unit at no cost to me and had a replacement for me in a day! No complaints...
dem123 said:
My screen went dead and they replaced the unit at no cost to me and had a replacement for me in a day! No complaints...
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did you have insurance ?
who is "they" ?
thanks !
if the phone was purchased from AT&T within a years time, shows no sign of damage, then it was replaced not as a result of insurance, but from manufacturer's warranty through AT&T. If you have recently upgraded through AT&T, you have 30 days from activation to add insurance to your plan. hope this helps
Related
My AT&T Tilt/Kaiser LCD screen was cracked, and I called HTC (1.888.617.1113) just now (Oct 30). HTC told me that they do not provide any service/RMA for this model for the time being. Asking when will the service be available? The answer is "Not Sure!" This is quite disappointing!
So, watch out your Kaiser/Tilt. Use it carefully.
I asked how much it costs me to replace the LCD once the service is avaiable. The estimated cost will be from $120 to $180.
Is what you have AT&T branded or HTC branded?
this is normal, and it's the same in most counties, if your at&t messes up, you take it to at&t for repair, it's like that for most carriers, if you have the HTC Tytn 2, you have to send it back to whom you got the phone from, or to the county that the phone was registered to, US will not repair anything, thats because it's not officially sold yet.
thats one disadvantage buying from online store, where most of the products are imports.
kms
lostinvt said:
Is what you have AT&T branded or HTC branded?
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Mine is a AT&T Tilt. I bought it from AT&T last week. On the 2nd day, the screen cracked.
You'll need to go through AT&T for service (that's why you buy it from them). Perhaps they'll offer you a "refurbished" model in exchange...
Alternatively, if you purchased by a qualifying credit card, you might want to pursue a "purchase protection" route. This phone (like all PDA devices) is explicitly not covered by AT&T's insurance providers.
Don't shy away from a refurbished unit, they are so new, most likely you will get a new one. That's what happened with my 1st 8525 that failed in the first few weeks, I got a new one.
Maybe this helps: http://forum.xda-developers.com/showthread.php?t=337102
aaronwms said:
Mine is a AT&T Tilt. I bought it from AT&T last week. On the 2nd day, the screen cracked.
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Click to collapse
Take it back to ATT -had issues with my 1st Tilt, and they replaced it-no problems. + it's on a 30-day, no questions asked return. They didn't give me a hassle at all.
goestoeleven said:
You'll need to go through AT&T for service (that's why you buy it from them). Perhaps they'll offer you a "refurbished" model in exchange...
Alternatively, if you purchased by a qualifying credit card, you might want to pursue a "purchase protection" route. This phone (like all PDA devices) is explicitly not covered by AT&T's insurance providers.
Click to expand...
Click to collapse
why do they offer insurance for $4.99 per month if they will not honor a phone replacement? I have the option to add insurance.
unless insurances has been purchased, i doubt at&t will even do anything, crack screen is not covered under any warranty.
kms
Fastkill said:
why do they offer insurance for $4.99 per month if they will not honor a phone replacement? I have the option to add insurance.
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Click to collapse
AT&T explicitly told me in the store that there is NO insurance available for this phone, and I have a premier account, so unless you know something the rest of us don't, insurance is NOT available.
Yes, it's ridiculous that you can add the option to include the insurance, but if you try and make a claim, they'll tell you that all PDA's are excluded from the plan.
If you're already paying for insurance, call AT&T and demand a refund (they'll give it to you and confirm that PDA's aren't covered).
You might be able to add insurance but its up to the consumer to know what they are adding if they do it themselves. On the ATT Insurance page they explain the entire process and list a link for Ineligible Devices. Problem is most people click thru without learning what they are adding thinking they know.
Insurance Homepage
http://www.wireless.att.com/learn/basics/choosing-features-services/wireless-insurance.jsp
Ineligible Devices
http://www.wireless.att.com/learn/en_US/pdf/IneligibleEquipmentList.pdf
Mario_Nissan said:
Maybe this helps: http://forum.xda-developers.com/showthread.php?t=337102
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Click to collapse
First of all, I took my Tilt back to AT&T, and they refused to swap me with a new or refubrished phone. They won't exchange any phone with physical demage (in my case, a crack screen) once I left the door the day I purchased the phone. Also, AT&T won't sent back the phone to HTC for me. I have to do it by myself. I bought the phone in Daly City, California AT&T store, they have lots of lousy people working there especially the assistant store manager, so erogant and bad attitude. For that, I have formally complainted him to customer service already.
Luckily, I purchased the phone with American Express card, and I can get purchase protection from AE. That's why I called HTC, and they said they are not providing any service for Tilt/Kaiser now. I was suggested to call back in two weeks checking the availability of the service.
Because of your thread, mario, I bought the LCD screen from Nicholas. The shipment is on its way. I followed your instructions in the thread, and unscrewed 4 screws at the back of the moving part, I dared not to go further because I cannot remove the case. Any technique you can share with me? I won't try again until I physically receive the shipment from Nicholas.
aaronwms said:
First of all, I took my Tilt back to AT&T, and they refused to swap me with a new or refubrished phone. They won't exchange any phone with physical demage (in my case, a crack screen) once I left the door the day I purchased the phone. Also, AT&T won't sent back the phone to HTC for me. I have to do it by myself. I bought the phone in Daly City, California AT&T store, they have lots of lousy people working there especially the assistant store manager, so erogant and bad attitude. For that, I have formally complainted him to customer service already.
Luckily, I purchased the phone with American Express card, and I can get purchase protection from AE. That's why I called HTC, and they said they are not providing any service for Tilt/Kaiser now. I was suggested to call back in two weeks checking the availability of the service.
Because of your thread, mario, I bought the LCD screen from Nicholas. The shipment is on its way. I followed your instructions in the thread, and unscrewed 4 screws at the back of the moving part, I dared not to go further because I cannot remove the case. Any technique you can share with me? I won't try again until I physically receive the shipment from Nicholas.
Click to expand...
Click to collapse
If you are still within your 30 days call AT&T customer service and explain to them that the screen has malfunctioned they will send you a replacement overnight. Definitely not greater than 2 business days. The same happed to me when I bought my 8525. It wasn't the screen it was the keyboard, but I was never charged. I took it into to two different at&t stores and was told something the same as you. I'd had the device about 1 week at the two week mark I called 800-331-0500. The gentleman took my information over the phone my replacement arrived the next business day. If you are outside of the 30 days, ask them to transfer you to warranty department. They will send you a refurb unit. I know this because they first tried to connect me to the warranty department to be shipped a refurb unit until I pointed out that I was within my first 30 of my contract.
The stores make there their money from hardware and accessories. The company makes it's money by keeping you as a customer.
Hope this helps
Why not skip the bastards at the store? Call up CS and chances are, if you keep a pretty good attitude, they'll hook you up with a replacement.
Calling repeatedly sure beats driving down and asking of them in person, especially if you know they're jerks to begin with. Over the phone, get a jerk, hang up and call again.
Last resort, thy pocket pc techs
http://www.pocketpctechs.com/main.asp?area=home
They do some repair work. Not sure if they are able to get parts for the Tytn II, but it seems they are at least fmailiar with things of this nature.
Yea... NO PDA INSURANCE through ATT !!
...that's probably the ONLY thing I miss after switching from Verizon! Vzn does at least honor PDAs on their insurance plans. If ATT had offered it, I would have bought the Tilt instead.
My two options were 1) the local (Chicago) store I bought my TyTN II from offered an extended mechanical warranty at the time of purchase for about $150/yr. They will replace it if anything goes wrong...but there are LOTS of exceptions and clauses in the warranty! 2) I could specifically add the TyTN II to my home owners insurance policy.
For me, this was the best option since it covers mechanical, theft, drops, kicks, splashes (etc) and it won't cost me anything but a small deductible unless/until I ever need to make a claim.
TEC
I too cracked the screen on my TyTN II. I do not have the Tilt version, but I am using it in the USA with AT&T service. I called HTC USA over a week ago and they told me they do service the TyTN II. They gave me an RMA and I shipped it to them last week. They should have received it Monday. I'll keep you posted if they are able to repair it. I also contacted PPC Techs who have the screen on order and are expecting to receive it by Nov 9th. I have used PPC Techs before. They charge a similar price to HTC, $169. They did a great job repairing my former Pocket Loox 720 screen. They had a great turnaround time. I overnighted it to them Monday and I had it back Wednesday.
bersca said:
I too cracked the screen on my TyTN II. I do not have the Tilt version, but I am using it in the USA with AT&T service. I called HTC USA over a week ago and they told me they do service the TyTN II. They gave me an RMA and I shipped it to them last week. They should have received it Monday. I'll keep you posted if they are able to repair it. I also contacted PPC Techs who have the screen on order and are expecting to receive it by Nov 9th. I have used PPC Techs before. They charge a similar price to HTC, $169. They did a great job repairing my former Pocket Loox 720 screen. They had a great turnaround time. I overnighted it to them Monday and I had it back Wednesday.
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Click to collapse
Thanks for your advise.
I did call HTC a week ago, and, by then, they do repair Tilt/Kaiser/TyTN II. In fact, I was asked if I want to send my Tilt back to them. If yes, they can send me a RMA number. Due to the fact that I want to compare the repairing cost with local repair shop that I did not get the RMA number. I searched around the repair shops, and NONE of them is able to fix the Tilt for me (may be it is too new model.)
HOWEVER, I called yesterday, the message had been changed. Without getting any information from me, HTC told me that they are not able to provide any service on Tilt/Kaiser/TyTN II.
bersca, you are lucky that you get a RMA number. I do suggest you to keep tracking the status with HTC. I am afraid it may take very long for you to get back you phone. Good Luck!
So i would like to upgrade from my wizard to a tilt. I can get a Refurbished Tilt for $149 through ATT by extending my contract. I was advised to stay away from refurbs by the the local ATT franchise location. I get the feeling like he would rather have my business. So would you say its worth the savings? Im sure a refurb is as free from cosmetic and software/hardware issues as a new phone?
Your suggestions?
Thank you!
Josh
refurbs are fine, i have one, and plenty other ppl here use refurbs, $150 for a tilt?? you cant beat that
They say any device has a high percent chance of breaking in the first 30 days if it is indeed going to break. So when you get the refurb phone you will also get a 30 days????? warranty too. In theory, if it doesnt' break within that time frame then you should be mostly safe with that phone.
150 buck for a kaiser is an excellent deal. Dont miss it.. Don't bother on warranty or whatever, just dont miss the deal if the device looks okay and works just fine.
Regards,
Carty..
You should have bought it last week for free. I got my BRAND NEW tilt when they first came out for 179. The 150 deal for a refurb will only get cheaper. It's not an amazing deal.
ChumleyEX said:
You should have bought it last week for free. I got my BRAND NEW tilt when they first came out for 179. The 150 deal for a refurb will only get cheaper. It's not an amazing deal.
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I looked last week and it was not free. Where did you see it for free? That would be nice.
ChumleyEX said:
So when you get the refurb phone you will also get a 30 days?????
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Click to collapse
90 days, which is nice.
Well there was a post on here somewhere and on ATT's site. Of course it was free after rebate and a 2 year contract.
ChumleyEX said:
You should have bought it last week for free. I got my BRAND NEW tilt when they first came out for 179. The 150 deal for a refurb will only get cheaper. It's not an amazing deal.
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Click to collapse
Yep, I got mine for free (actually I'm getting a penny back) through Amazon on their April 24th day.
howdy....it was I who posted that AT&T had the free refurb....great deal....actually, I bought a refurb for 199 and got them to credit the money back after I pointed it out....the sales rep didn't even know about it...it was a 2 day event....when I posted it there was 1 day left so hopefully some people saw it....my refurb phone I belive was never touched as it didn't even have a mark on it....such a deal.....
later
James
I hate refurbs. I got one yesterday through a warranty replacement and it is scratched up beyond recognition. Granted, the 7201 chip was fast, but other than that, it was disgusting. There is a high possibility someone did something awful to/with it..
VirgilWoods said:
I hate refurbs. I got one yesterday through a warranty replacement and it is scratched up beyond recognition. Granted, the 7201 chip was fast, but other than that, it was disgusting. There is a high possibility someone did something awful to/with it..
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Click to collapse
That sounds odd -- refurbs are *supposed* to be "like new". Have you contacted ATT?
I got a refurb for $199 on 2/6/08. Yesterday, the screen wouldn't come on (the green power light and bluetooth light were blinking normally). Did a soft reset. It started to boot normally so I set it down to wait for it to finish. When I picked it back up, it had the same problem. Soft reset again. This time it comes up w/ the boot loader screen.
I didn't want to mess w/ MTTY, so I took it in to the store down the street. They sent me to the warranty center about 10 miles away, and it they replaced it no questions asked. I'm pretty sure I now have another refurb, but that's OK.
I was running the latest stock AT&T ROM w/ some HTC software, but nothing exotic.
edgie168 said:
That sounds odd -- refurbs are *supposed* to be "like new". Have you contacted ATT?
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Click to collapse
I did, and they overnighted me a new one, which I just got 30 minutes ago.. It's in better condition than my own phone, and I'm anal when it comes to my gadgets!
Refurb Tilt
I'm very happy with my refurbished Tilt. It looks brand new, except for the scratches I caused from drops. I got it for the $150 price with the 2 year contract. It has been unlocked and a HTC rom has been loaded. Its an amazing phone. It has replaced my Moto e680 and my iPod, due to Resco Radio (streaming music over 3G) I've added an 8gb mico sd card, Moto S9 bluetooth stereo headset, and the adapter to charge and audio out to my car stereo through a cassette adapter.
I'm on my second refurbed tilt (the same deal as yours, $149 with the extension of my contract).
My first refurb tilt's screen died and I had to send it back. The weird thing I noticed is that when I received my replacement refurb, it had more plastic protection pieces than my first refurb. I'm not sure what that means, but I've had no issues at all with my second refurb.
VirgilWoods said:
I hate refurbs. I got one yesterday through a warranty replacement and it is scratched up beyond recognition. Granted, the 7201 chip was fast, but other than that, it was disgusting. There is a high possibility someone did something awful to/with it..
Click to expand...
Click to collapse
OK im not too sure if it is the same with you guys over in the good ol' US of A but I work for orange and I know that our refurbs are completely new apart from the acutal circuit board. All of the casing, screen, software etc is all put on as new
40-Dan said:
I got a refurb for $199 on 2/6/08. Yesterday, the screen wouldn't come on (the green power light and bluetooth light were blinking normally). Did a soft reset. It started to boot normally so I set it down to wait for it to finish. When I picked it back up, it had the same problem. Soft reset again. This time it comes up w/ the boot loader screen.
I didn't want to mess w/ MTTY, so I took it in to the store down the street. They sent me to the warranty center about 10 miles away, and it they replaced it no questions asked. I'm pretty sure I now have another refurb, but that's OK.
I was running the latest stock AT&T ROM w/ some HTC software, but nothing exotic.
Click to expand...
Click to collapse
Maybe you should look into the Thread for the Sleep Of Death.
My first refurb AT&T Tilt had a completely screwed up keyboard.. The whole area around the right soft key on the keyboard was raised and it was nearly impossible to type any of the keys nearby and the screen pressed the softkey constantly, waking it up and hitting the right softkey on me randomly.
After much fuss with AT&T to actually order a replacement phone for me (TWO times they supposidly did it but didn't in reality!) the replacement seems to be good.
I'd like to find out if folks have trouble SIM unlocking a refurb phone.
No, I didn't have problems getting the unlock code from AT&T. But the code didn't work. After a lot of fuss AT&T told me to go back to the DSC (Device Support Center) and get another refurb (warranty exchange). Now I'm on my 2nd refurb and got another unlock code from AT&T. The code still doesn't work.
Apparently I followed the instructions to the tee. (FYI, I got my original brand new fully paid for Tilt unlocked following the instructions so I know the drill).
So I'd like to find out if any of you have similar experience in unlocking a refurb. Thanks.
i used to think that refurbs were no big problem, but when my original brand new tilt GPS stopped working warranty sent me a refurb to replace it, long story short it didn't work and neither did the other three they sent me to replace each one before, i even got one with a cracked LCD, i would say go to the att store and get a new one where you know that is has never been touched by anyone stupid and you are gauranteed to get a working phone. my att store credited me the money towards the phone when i told them i could get the same phone on newegg for 150, they charged me 150 and i got a free bluetooth headset with it as well. look around on sites like new egg and when you go into the store tell them that you found the phone cheaper elsewhere and ask why you should buy from them and use your upgrade when you can get the phone cheaper online and use your upgrade with att for something else. 9 times out of 10 they let you have the cheaper price
Okay so my screen stopped working and I heard that tmobile has manufactorer warranty for one year even if you dont have insurance? Is it true?
sasha101 said:
Okay so my screen stopped working and I heard that tmobile has manufactorer warranty for one year even if you dont have insurance? Is it true?
Click to expand...
Click to collapse
HTC covers for 1 yr. Tmobile will just say call HTC.
xsnipuhx said:
HTC covers for 1 yr. Tmobile will just say call HTC.
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Click to collapse
Not true, I'm on my 5th tmo warranty replacement, bought my phone in march.... if this breaks I get the option to swap to any other color or an MT3G.... being a RadioShack employee we become a T-mo retailer in 20 days... ima play with for a couple weeks and maybe sometime before my warranty is up this one will somehow wind up defective...
And that applies to ANY new phone including new phones sent as warranty replacements, eg my current g1 was a new replacement so even though my orig purchase was march this one carries a one year warranty from the date I first put my sim in it.... 3 days ago
sasha101 said:
Okay so my screen stopped working and I heard that tmobile has manufactorer warranty for one year even if you dont have insurance? Is it true?
Click to expand...
Click to collapse
TRUE ...they jus send u a replacement & charge u $10 for shipping & u send ur old phone back in the box they sent ur new 1 in
BUT the new phone they will send u will be REFURBISHED!!! NO IF &S OR BUTS
Again not true the warranty replacement bin so to speak has a mix of new and refurb g1's its luck of the draw what you get... call tmo and ask when your warranty expires, if its a year from the date of you got your last new phone, then you got a refurb, if it's not then you got a new one, eg my phone has a one year warranty from one year from tthe day I popped my sim in it, not a year from the day I bought my 1st g1 in march
Tmo will send you a replacement, as others have said. If you call HTC, they too will cover it, however you have to send it to them and they will repair the problem(s) and send back your unit.
This is also the only way someone like me can get a G1 fixed, as I bought mine secondhand from CG.
I have ACTUALLY gone through this process with t-mo. I also now work for them. If you call them and you within the 1 yr waranty you get one sent though a third-party company which also handles insurance replacements. You can ask for a different collor, but it is pointless considering the device you recieve won't come with a batter, battery cover, or cables. As far as refurbs go it depends on what is in stock at the closest warehouse of said third-party. If there are new ones in stock that's what you get. You nor t-mo can ask for new versus refubished as already stated it's the luck of the draw.
The majority of what these loons say isn't true. Also, for future assurance of not paying out the ass for a new phone just pay the measley $4 a month incase it happens again next year.
P.S. ESKIMO if you are hoping your device might suddenly become "defective" what I have done is re-flash the old dreaming.nbh and the flash haykuro's broken SPL. Instantly causing your phone to brick (forever). Give t-mo a call and you'll have a new phone in a weeks time .
Lol thanks but that's only number one on my list of way's to break this sucker.... I did mention om on my 5th g1 in 5 months
And while tmo may not be able to request new or refurb the warranty replacement mgr I spoke to and have the cell number of, said they may know weather they are currently shipping one or the other out of a warehouse.... its a simple as checking the warranty attached to the IMEI 90 warranty (or remainder of current) is refurb 1yr is new.... every tiime
How is this possible, i got the insurance thing from t-mob and they told me, in case the phone was stolen, broken etc etc. i had to pay a deductible price of $130 ????
If your under warranty then the only thing extra insurance covers is loss or theft.... and technically water and screen dmg cuz you could LOSE it
ESKIMOn00b said:
Again not true the warranty replacement bin so to speak has a mix of new and refurb g1's its luck of the draw what you get... call tmo and ask when your warranty expires, if its a year from the date of you got your last new phone, then you got a refurb, if it's not then you got a new one, eg my phone has a one year warranty from one year from tthe day I popped my sim in it, not a year from the day I bought my 1st g1 in march
Click to expand...
Click to collapse
cool, I *work* for t-mobile in the PDA dep (so I support G1 yay) and didn't even know this. Though I had suspected it, as I'd noticed the discrepancy in that some warranty replacements would show 1yr instead of 90days or existing as we always advise customers.
superGOAT said:
I have ACTUALLY gone through this process with t-mo. I also now work for them. If you call them and you within the 1 yr waranty you get one sent though a third-party company which also handles insurance replacements. You can ask for a different collor, but it is pointless considering the device you recieve won't come with a batter, battery cover, or cables.
Click to expand...
Click to collapse
whoa several things wrong there. First, $4 isn't the cost for insurance, it's $5.99 if you get the extended warranty (which I certainly would if you're going to have it at all) and $4.79 if you only get insurance.
Also, if you are within the 1 year warranty, T-Mobile will replace your device, but we certainly don't refer you to anyone else to do it, and you can CERTAINLY NOT request a color change. There's no way for us to do it! If you have insurance, and the phone is physically damaged, is the only time we refer you to a Assurion. You claim to work for T-Mobile but you definitely don't seem to work in PDA or any other support department that actually does exchanges.
ESKIMOn00b said:
If your under warranty then the only thing extra insurance covers is loss or theft.... and technically water and screen dmg cuz you could LOSE it
Click to expand...
Click to collapse
On this, this is incorrect. The insurance covers anything not covered under warranty. You can throw it against the wall, break the screen, cook it in the microwave, etc, and they'd still send you out a new phone for the deductible cost. You could theoretically even say you lost the phone, pay $130 for a replacement, and then sell the original on eBay for a profit! Though the prevent this type of thing by banning you from insurance if you have more than 2 insurance claims in 1 year (Assurion will do this, not T-Mobile)
EDIT:
Wow, after reading further in this thread..... you guys have a real confusion on how warranty, insurance, and multiple exchanges work! I'd say - call t-mobile and ask to speak to a rep and see what actually happens.
The basics:
1: You bought the phone from eBay or got it from "some guy": Call HTC and see what they can do. T-Mobile can't help you.
2: You bought the phone from TMobile: T-Mobile handles warranty, Assurion handles loss/theft/accidental damage. You can't change color or devices.
3: You've had multiple exchanges of the same device (more than 3 in 90 days): You can change the device, but you can't pick what device replaces it (we tell you) and you can't pick the color. You won't get a MyTouch for a G1 (lol, I wish). You'll likely get a Dash or Blackberry, but that is determined by the warranty system, and you can only take what it offers or your same device back.
4: You bought the phone from TMobile, you've had multiple problems, you hate the phone, etc and you DON'T like what the system offers you on step 3. Talk to Loyalty and they'll give you a cheap upgrade. Probably not to a MyTouch as that is kinda the same phone, and we know what you're doing.
5. You have a G1 and want a free MyTouch. Not gonna happen. Nope.
i had reported my phone lost yesterday...i wanted to ask is there going to be a problem getting a new nexus one phone to me from tmobile....please anyone with there stories or know much about this would be great!! thanks!!!
I know the deductible is $130, but never used it, so I am not sure about the rest.
okay deductible 130 great now lets see if all goes well anyone try it yeT????
??? anyone ???
First ofcouse you have to pay the deductible and second when you have assurion as your wireless insurance tru your company they should allways replace your old phone with the same one or something similar to it. Most of the time if is the same one you will receive a refurbish withing the next 2 business days or so. If it is a phone that just came out alot of chances are that you will receive a brand new one . I will recomend you to call assurion or do it tru online and file out a claim and before you accept everything they will tell you or you can ask what phone will they ship. Hope it helps
lion75y said:
First ofcouse you have to pay the deductible and second when you have assurion as your wireless insurance tru your company they should allways replace your old phone with the same one or something similar to it. Most of the time if is the same one you will receive a refurbish withing the next 2 business days or so. If it is a phone that just came out alot of chances are that you will receive a brand new one . I will recomend you to call assurion or do it tru online and file out a claim and before you accept everything they will tell you or you can ask what phone will they ship. Hope it helps
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thanks for the detail......
has anyone out there try this insurance thing yet and if so how was it?? thx!!
Did you buy your phone through t-mobile or from Google? I called asurion 3 separate times for clarification. If you paid full price you won't get a nexus you'll get a "comparable" phone which sucks because t-mobile doesn't have a comparable phone. If you bought it with t-mobile discount you'll get a nexus. This is what asurion told me 3 different times. Of course it could be wrong but I made them explain it really clearly
DMaverick50 said:
Did you buy your phone through t-mobile or from Google? I called asurion 3 separate times for clarification. If you paid full price you won't get a nexus you'll get a "comparable" phone which sucks because t-mobile doesn't have a comparable phone. If you bought it with t-mobile discount you'll get a nexus. This is what asurion told me 3 different times. Of course it could be wrong but I made them explain it really clearly
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i bought the phone from google website for the tmobile 2 year contract ....so yes tmobile....???
I wish XDA would sticky this:
Everyone with a N1 should drop Asurion and go with their standard insurance provider (whoever insures your car). The cost is roughly $3 a month with no deductible. For instance, State Farm will just write you a check to cover the $530 to replace your N1, no questions asked other than what happened to your phone.
That's good to know. I've claimed a new phone from Asurion and it was great. I paid full price, and ordered from Google. I reported it stolen, had to complete a police report, I paid a $130 deductible and the phone was sent to me next day. No complaints!
now if i pay the deductible 130 from tmobile asurion place right do they send me a new phone or refurbish??? should be new right since it is not from warranty and all??? anyone know???
do i get a new phone or refurbish???
xghostyxjokerx said:
thanks for the detail......
has anyone out there try this insurance thing yet and if so how was it?? thx!!
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I have sprint and had to replace my phone once, they are pretty quick tho I just had to pay my deductible either with a debit, credit card or they will just add it to my bill. They also ask you to send your old phone back unless you lost it orit was stolen then you will have to tell them that but if not you will need to return it.
problem solved!!!!
lion75y said:
I have sprint and had to replace my phone once, they are pretty quick tho I just had to pay my deductible either with a debit, credit card or they will just add it to my bill. They also ask you to send your old phone back unless you lost it orit was stolen then you will have to tell them that but if not you will need to return it.
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problem solved!!!
xghostyxjokerx said:
now if i pay the deductible 130 from tmobile asurion place right do they send me a new phone or refurbish??? should be new right since it is not from warranty and all??? anyone know???
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It depends, like I said before if the phone just came out not to long ago (1,2 or maybe 3 months ago) alot of chances are that you will receive a brand new phone if it is older most of the time you will receive a refurbished phone unless the warehouse are out of the refurbished they will send you a brand new one (good luck to that lol)... I didnt get your last question?? but if you dont have no insurance at all you will need to buy the phone at a regular price (299.99 and up deppends on the model) unless your contract has been expired you can upgrade your phone and get a newone for the upgrade price.
Hope it helps
oh well looks like i post my answer kinda late ... but anyways am glad everything is solved now
Trying to debate if I should get it or not. Hear they will replace it no matter what...
Only $5 a month plus since I got my phone and do the math of 2 years, it's obviously only $120 which is still cheaper than most Captivates sell for.
Opinions?
I have always paid the $5 extra for the insurance. I have also used it a couple times.
Sent from my SAMSUNG-SGH-I897 using XDA App
I personally think it is always useful as like you said even if you use it only once then it is still cheaper then buying it retail
xBarbarian said:
I have always paid the $5 extra for the insurance. I have also used it a couple times.
Sent from my SAMSUNG-SGH-I897 using XDA App
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For what exactly?
Do they charge a deductible though?
I used it for obvious reasons, phone replacement and the deductible was $50. The insurance is worth it. It is $5 extra a month... you really need to think it over? lol
Sent from my SAMSUNG-SGH-I897 using XDA App
Well, it all depends on the deductible too. I mean if they charge a $150 deductible and you pay $5 for a year. $150+60=$210 and at that point you could still find a Captivate for that price if I'm not mistaking.
I do not have AT&T insurance as I don't live in the US, but I have extended warranty on my phone through Future Shop. I used my extended warranty to get this phone, actually. My LG Eve's microSD slot stopped working so I paid the difference and got a Captivate. There's no deductible on my plan, as it's a warranty not insurance.
Where can you find a Captivate for $210?
I edited my post. Not much else to say.....
Sent from my Captivate running FireFly 1.5
Insurance is $5/mo. You have to pay a deductible and they have two tiers. Tier one has a $50 deductible and Tier two has a $150 deductible. Samsung Captivate is Tier Two...HTC Aria, for example, is Tier one.
gormander said:
Insurance is $5/mo. You have to pay a deductible and they have two tiers. Tier one has a $50 deductible and Tier two has a $150 deductible. Samsung Captivate is Tier Two...HTC Aria, for example, is Tier one.
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So what classifies as tier one? Certain phones?
Bottom line if I have my Captivate with the AT&T $5 a month insurance and drop in water, how much would I pay for a new one?
Probably going to do it; just being cheap. lol
I always pay for it for just the first year I own a new phone and then cancel it. that way I'm eligible for at least an early upgrade.
Isn't att supposed to cover our phones for a year? That's what I heard... I went in once cause of a.bad flash and the fne.gentleman that helped me told me that the phone has a 1 olyear warrenty plan on it already.
Yeah most devices come with a 1 year limited warranty. Thats usually through the manufacturer, not the provider
I figured I was better off with it than with out it. At least I know I have that "insurance" AT&T provides.
I've been with AT&T since before it was AT&T (down here in Miami it was Bell South Mobile, then Cingular, now AT&T) and I've always had insurance. I've used it more than few times. Few more bucks a month in exchange for not having to buy a new handset at full price if something happens? I'm in!
xThe Enforcer said:
So what classifies as tier one? Certain phones?
Bottom line if I have my Captivate with the AT&T $5 a month insurance and drop in water, how much would I pay for a new one?
Probably going to do it; just being cheap. lol
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You'd pay $150.
Tip: If you do actually end up breaking your phone, I've found it's better to say you lost it. Otherwise they occasionally try to get you to send the handset to them so they can attempt to fix it...leaving you without a phone for a period of time.
xThe Enforcer said:
So what classifies as tier one? Certain phones?
Bottom line if I have my Captivate with the AT&T $5 a month insurance and drop in water, how much would I pay for a new one?
Probably going to do it; just being cheap. lol
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As noomoto said, you'd pay $125 and shipping I believe. What consitutes as tier 1 is determined by AT&T. Basically, any "high-end" new phone such as the captivate constitutes as tier 2. Things like the "free" phones you get when you sign up for a new/renew subscription are considered tier 1. I may have my tier's mixed up but yeah, thats the general rule. There's a list you can find on AT&T website that explains which phones have a $125 deductible and $50 deductible. See link.
http://www.wireless.att.com/learn/en_US/pdf/wireless-phone-insurance-deductible-schedule.pdf
DeMarzo said:
Yeah most devices come with a 1 year limited warranty. Thats usually through the manufacturer, not the provider
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That is correct, most devices come with a 1 (or 2) year warranty and it is through the manufacturer. However, the manufacturer warranty does not cover things like "I lost my phone" or "Someone stole my phone" or things that break the terms of the warranty agreement (i.e. dropping it in water, accidental drops and breaking the screen). Manufacturers warranty technically cover things that are manufacturing defects (i.e. speakers suddenly not working, buttons suddenly stop working, touch screen suddenly stops responding).
AT&T covers everything. If you are accident prone and tend to drop your phone, lose your phone, etc, than it is better to pay the extra AT&T insurance. As a previous poster said, typically AT&T will make you take it to a repair center if there is any kind of malfunction in the product (i.e. if you bricked your phone or speakers not working). But if you flat out say "I lost my phone", then you pay the deductible and you typically get a refurbished phone, if you get lucky, sometimes you get a new phone.
EDIT: Im sorry, Tier 1 deductible is $50. Tier 2 deductible is $125...not $150
When I had to get a replacement (I have the AT&T insurance plan), they sent me the replacement phone first and had me ship the broken phone back in the same box with the battery. I thought I'd get two batteries from the incident at least, but I'm not at all lucky. I'm pretty sure they ended up charging me 150, but I'm not sure. You might want to by the Captivate at another outlet (best buy, radioshack) and get one of their warranties, might be cheaper in the long run.
Nope
Never needed insurance
I always keep a screen protector and case on all my phones
So that I can sell them when I upgrade and because a permanent scratch on a screen would drive me so nuts I'd have to buy a new phone, right now I can just replace the screen protector
That said I'm a programmer, I know my brother in law is in construction and he'd never go without phone insurance, it depends on how you and your life treats your phone.