Database Develop

ATTN: People returning Kaisers in the 30 day period

I wanted to do this too, as I felt it wasn't worth the price I paid ($400)
However, AT&T at least allows you to return the phone under the 30 days and replace it with the refurbished model - at only $150.00.
I really liked the phone, it's just with the graphics problem it wasn't worth the heavy price...but the new availability of refurbs let me keep this phone at a slick price.
Just thought I'd let you all know for a potential exchange! My refurb works great, and still a 1 year warranty!

shhh...telling our secret . Refurb is definatly the way to go. I wasnt going to get one becasue of the problems then i found i could get one for about 150. I couldnt skimp on that price. It was sparkling brand new looking. Like it looked brand new. Please continue to take them back so i can get my wife one also...

myv6mustang said:
shhh...telling our secret . Refurb is definatly the way to go. I wasnt going to get one becasue of the problems then i found i could get one for about 150. I couldnt skimp on that price. It was sparkling brand new looking. Like it looked brand new. Please continue to take them back so i can get my wife one also...
Click to expand...
Click to collapse
I just hope your wife doesn't fet the one I turned in within the 30 day period. (I traded for another new one in early December - No refurbs available at that time) Anyway it got to the point that people couldn't hear me unless I soft reset the phone right before I called.
I guess a reflash would probably fix that, but I just switched it out for a new one. The cover over the media card slot was quite worn because I wasn't able to get craptive sync working right at the beginning and to get stuff on the media card I was having to take the card out repeatedly and putting it into a USB adapter.
-Jay

Wow, just stumbled on this....
I just ordered 2 refurb 8925s earlier today (to replace the 8125s my wife and I have used for the past 2 years). I decided to start reading the kaiser forum this afternoon in anticipation...
Total was under $400 for both (shipping included)...mine actually qualified for an additional $50 off ($149 for mine; $199 for hers) and a waived activation fee.
We will see if it was a good deal.

http://www.newegg.com/Product/Product.aspx?Item=N82E16875998228
Tilt's are always $175 brand new here with a contract.

agreenagent said:
http://www.newegg.com/Product/Product.aspx?Item=N82E16875998228
Tilt's are always $175 brand new here with a contract.
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Click to collapse
OK, unless you already have a contract with AT&T or are doing a family plan....

beware of those internet deals. they require you to keep the PDA data plan for 6 months in order to keep that price. If you dont, you could get billed for the Tilt's full price.

cproaudio said:
beware of those internet deals. they require you to keep the PDA data plan for 6 months in order to keep that price. If you dont, you could get billed for the Tilt's full price.
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Click to collapse
They don't bill you for it, they deny you the rebate... usually places like that have 2 rebates setup. one that you file immediately, and they mail the rebate after you've had active service for 30 days, and the second is not issued until you have had service for like 6 months.
-Jay

Jay2TheRescue said:
They don't bill you for it, they deny you the rebate... usually places like that have 2 rebates setup. one that you file immediately, and they mail the rebate after you've had active service for 30 days, and the second is not issued until you have had service for like 6 months.
-Jay
Click to expand...
Click to collapse
some places......like amazon, they give a "conditional discount", where u need to keep service for the next 6 months

AT&T insurance TILT

Even though clearly the TILT is not covered by at&t's insurance plan. Ive heard you get a courtesy replacement for your tilt....
Has anyone gone through this process? Does it cover accidental/lost? Do you have to send in your tilt and never get it back?

Actually you will be surprised the Tilt has been added to at&t's insurance. Only problem is you have 30 days from the date of purchase to add insurance to the phone to qualify it.

Yup. Mine got water damage at a 4th of July party. Lucky for me, the white "water sensitive" label behind the battery was still white. The phone worked, but the touchscreen stopped working. I think the digitizer died on it, and, since the same thing happened to me last year at the same party to my 8525, I am pretty sure I am mentally handicapped.
Regardless, I took it to an "ATT Device Repair Center", which I guess is a new thing ATT is doing. Played dumb and they gave me a brand new phone for free. I was there for 5 minutes total while they checked out my phone. The deemed it a defect and I walked out.
Link to the US device repair centers:
http://www.wireless.att.com/answer-center/main.jsp?t=solutionTab&solutionId=KB91429
I did not have ATT insurance on my phone, just the manufactures 1 year warrenty.
Good luck..

And just for the record, I just got off the phone with ATT and added the insurance plan to my Tilt, so it is an option. Now if it gets wet next year it will be covered legally. heh

does it require the 50$ down payment for your phone? Also does it have to be the OEM rom?

unk3 said:
does it require the 50$ down payment for your phone? Also does it have to be the OEM rom?
Click to expand...
Click to collapse
Nope, instead of $50 its $125. The replacement phone will have the OEM(AT&T) ROM.

bigb252 said:
Nope, instead of $50 its $125. The replacement phone will have the OEM(AT&T) ROM.
Click to expand...
Click to collapse
I think I can live with the $125 deductible, if the monthly premium isn't too steep.
Now who has used this insurance yet? In the past, at&t reps inadvertently added PDA phones to the insurance plan only to find out later the third party insurance provider would not cover them. You will get a refund of your premiums, but they won't cover the phone.

actually the 125 dollar deductible doesn't kick in till 11/03/08. They just like to tell you about it now, so if your phone "breaks" before that you pay 50 bucks to get it replaced. So I'm sure mine will "break" then will be sold on ebay then I'll get a new one for 50 bucks

I just got lucky, my moto q got stolen so i called att up and got a tilt, well they sent me the version w/o the camera, called them up they sent me the right one and i sent the wrong one back, and then they refunded my money for the original purchase. another words someone f'd up lol

I'm kinda confused .. can you add ATT Tilt insurance to a phone that's been in use for a while ? (since they came out a year ago)
Also, can I insure a phone (new one) that I picked up on eBay ?
If ATT won't insure these phones, will anybody else ?
Thanks for your comments !

RacerX10 said:
I'm kinda confused .. can you add ATT Tilt insurance to a phone that's been in use for a while ? (since they came out a year ago)
Also, can I insure a phone (new one) that I picked up on eBay ?
If ATT won't insure these phones, will anybody else ?
Thanks for your comments !
Click to expand...
Click to collapse
No, you can't add insurance. I tried going through ATT as well as he company they use for the insurance itself. They both told me I'd have to buy a new Tilt to get the insurance.

Screen went out
My screen went dead and they replaced the unit at no cost to me and had a replacement for me in a day! No complaints...

dem123 said:
My screen went dead and they replaced the unit at no cost to me and had a replacement for me in a day! No complaints...
Click to expand...
Click to collapse
did you have insurance ?
who is "they" ?
thanks !

if the phone was purchased from AT&T within a years time, shows no sign of damage, then it was replaced not as a result of insurance, but from manufacturer's warranty through AT&T. If you have recently upgraded through AT&T, you have 30 days from activation to add insurance to your plan. hope this helps

1 yr warranty?

Okay so my screen stopped working and I heard that tmobile has manufactorer warranty for one year even if you dont have insurance? Is it true?

sasha101 said:
Okay so my screen stopped working and I heard that tmobile has manufactorer warranty for one year even if you dont have insurance? Is it true?
Click to expand...
Click to collapse
HTC covers for 1 yr. Tmobile will just say call HTC.

xsnipuhx said:
HTC covers for 1 yr. Tmobile will just say call HTC.
Click to expand...
Click to collapse
Not true, I'm on my 5th tmo warranty replacement, bought my phone in march.... if this breaks I get the option to swap to any other color or an MT3G.... being a RadioShack employee we become a T-mo retailer in 20 days... ima play with for a couple weeks and maybe sometime before my warranty is up this one will somehow wind up defective...
And that applies to ANY new phone including new phones sent as warranty replacements, eg my current g1 was a new replacement so even though my orig purchase was march this one carries a one year warranty from the date I first put my sim in it.... 3 days ago

sasha101 said:
Okay so my screen stopped working and I heard that tmobile has manufactorer warranty for one year even if you dont have insurance? Is it true?
Click to expand...
Click to collapse
TRUE ...they jus send u a replacement & charge u $10 for shipping & u send ur old phone back in the box they sent ur new 1 in
BUT the new phone they will send u will be REFURBISHED!!! NO IF &S OR BUTS

Again not true the warranty replacement bin so to speak has a mix of new and refurb g1's its luck of the draw what you get... call tmo and ask when your warranty expires, if its a year from the date of you got your last new phone, then you got a refurb, if it's not then you got a new one, eg my phone has a one year warranty from one year from tthe day I popped my sim in it, not a year from the day I bought my 1st g1 in march

Tmo will send you a replacement, as others have said. If you call HTC, they too will cover it, however you have to send it to them and they will repair the problem(s) and send back your unit.
This is also the only way someone like me can get a G1 fixed, as I bought mine secondhand from CG.

I have ACTUALLY gone through this process with t-mo. I also now work for them. If you call them and you within the 1 yr waranty you get one sent though a third-party company which also handles insurance replacements. You can ask for a different collor, but it is pointless considering the device you recieve won't come with a batter, battery cover, or cables. As far as refurbs go it depends on what is in stock at the closest warehouse of said third-party. If there are new ones in stock that's what you get. You nor t-mo can ask for new versus refubished as already stated it's the luck of the draw.
The majority of what these loons say isn't true. Also, for future assurance of not paying out the ass for a new phone just pay the measley $4 a month incase it happens again next year.
P.S. ESKIMO if you are hoping your device might suddenly become "defective" what I have done is re-flash the old dreaming.nbh and the flash haykuro's broken SPL. Instantly causing your phone to brick (forever). Give t-mo a call and you'll have a new phone in a weeks time .

Lol thanks but that's only number one on my list of way's to break this sucker.... I did mention om on my 5th g1 in 5 months
And while tmo may not be able to request new or refurb the warranty replacement mgr I spoke to and have the cell number of, said they may know weather they are currently shipping one or the other out of a warehouse.... its a simple as checking the warranty attached to the IMEI 90 warranty (or remainder of current) is refurb 1yr is new.... every tiime

How is this possible, i got the insurance thing from t-mob and they told me, in case the phone was stolen, broken etc etc. i had to pay a deductible price of $130 ????

If your under warranty then the only thing extra insurance covers is loss or theft.... and technically water and screen dmg cuz you could LOSE it

ESKIMOn00b said:
Again not true the warranty replacement bin so to speak has a mix of new and refurb g1's its luck of the draw what you get... call tmo and ask when your warranty expires, if its a year from the date of you got your last new phone, then you got a refurb, if it's not then you got a new one, eg my phone has a one year warranty from one year from tthe day I popped my sim in it, not a year from the day I bought my 1st g1 in march
Click to expand...
Click to collapse
cool, I *work* for t-mobile in the PDA dep (so I support G1 yay) and didn't even know this. Though I had suspected it, as I'd noticed the discrepancy in that some warranty replacements would show 1yr instead of 90days or existing as we always advise customers.

superGOAT said:
I have ACTUALLY gone through this process with t-mo. I also now work for them. If you call them and you within the 1 yr waranty you get one sent though a third-party company which also handles insurance replacements. You can ask for a different collor, but it is pointless considering the device you recieve won't come with a batter, battery cover, or cables.
Click to expand...
Click to collapse
whoa several things wrong there. First, $4 isn't the cost for insurance, it's $5.99 if you get the extended warranty (which I certainly would if you're going to have it at all) and $4.79 if you only get insurance.
Also, if you are within the 1 year warranty, T-Mobile will replace your device, but we certainly don't refer you to anyone else to do it, and you can CERTAINLY NOT request a color change. There's no way for us to do it! If you have insurance, and the phone is physically damaged, is the only time we refer you to a Assurion. You claim to work for T-Mobile but you definitely don't seem to work in PDA or any other support department that actually does exchanges.
ESKIMOn00b said:
If your under warranty then the only thing extra insurance covers is loss or theft.... and technically water and screen dmg cuz you could LOSE it
Click to expand...
Click to collapse
On this, this is incorrect. The insurance covers anything not covered under warranty. You can throw it against the wall, break the screen, cook it in the microwave, etc, and they'd still send you out a new phone for the deductible cost. You could theoretically even say you lost the phone, pay $130 for a replacement, and then sell the original on eBay for a profit! Though the prevent this type of thing by banning you from insurance if you have more than 2 insurance claims in 1 year (Assurion will do this, not T-Mobile)
EDIT:
Wow, after reading further in this thread..... you guys have a real confusion on how warranty, insurance, and multiple exchanges work! I'd say - call t-mobile and ask to speak to a rep and see what actually happens.
The basics:
1: You bought the phone from eBay or got it from "some guy": Call HTC and see what they can do. T-Mobile can't help you.
2: You bought the phone from TMobile: T-Mobile handles warranty, Assurion handles loss/theft/accidental damage. You can't change color or devices.
3: You've had multiple exchanges of the same device (more than 3 in 90 days): You can change the device, but you can't pick what device replaces it (we tell you) and you can't pick the color. You won't get a MyTouch for a G1 (lol, I wish). You'll likely get a Dash or Blackberry, but that is determined by the warranty system, and you can only take what it offers or your same device back.
4: You bought the phone from TMobile, you've had multiple problems, you hate the phone, etc and you DON'T like what the system offers you on step 3. Talk to Loyalty and they'll give you a cheap upgrade. Probably not to a MyTouch as that is kinda the same phone, and we know what you're doing.
5. You have a G1 and want a free MyTouch. Not gonna happen. Nope.

How to upgrade early

Ok, So here's my plan:
1. Go to AT&T website. Login. Add a line
2. Choose the phone I want with that new line for the discounted price or free with two year contract.
3. Receive the phone in the mail with brand new sim and everthing
4. Only take the phone out the box never touch the sim, unlock the phone, put different sim from another phone service in it and start using the phone with that service (or simply swap the sim for the line I'm already using)
5. Never activate the new line
Will i still have to pay for the second line if I never activate it? Or do I walk away sky free with my new phone?
someone said they have done this and it worked, I want feedback before I try and end up getting stuck paying another bill for a second line I don't need or want.

Wonder if this works? Would love to know!
Sent From My GR-11Captivate!

Eventually they will wonder what happened to the phone they sent to you and either ask for it back or activate it on their end I am sure. What do you do when you don't send a phone back to them?

aka how to try to cheat the system and fail
this won't work because when you agree to purchase at the discounted price, it comes with the expressed agreement that you are creating a new line that you will use and pay for 1 year or 2 years. if you do not activate the line, you will be charged for a line cancelation/ETF. without any months used, that means you'll pay for discounted price of phone and an ETF of at least $350
basically, AT&T isn't stupid. if you've thought of this idea, it's likely they have as well.

Kaik541 said:
aka how to try to cheat the system and fail
this won't work because when you agree to purchase at the discounted price, it comes with the expressed agreement that you are creating a new line that you will use and pay for 1 year or 2 years. if you do not activate the line, you will be charged for a line cancelation/ETF. without any months used, that means you'll pay for discounted price of phone and an ETF of at least $350
basically, AT&T isn't stupid. if you've thought of this idea, it's likely they have as well.
Click to expand...
Click to collapse
I don't know....That's why I asked second opinions, but how can they cancel what was never activated? And I haven't signed any agreements? So why would I pay a early termination fee for something I never activated, or terminated?

nightwanderer said:
Eventually they will wonder what happened to the phone they sent to you and either ask for it back or activate it on their end I am sure. What do you do when you don't send a phone back to them?
Click to expand...
Click to collapse
Why would you have to send something back that you paid for? That's like buying something from Wal-mart, and not using it the way it was supposed to be used so they ask you to bring it back... Not Likely. Lol

Klyentel said:
And I haven't signed any agreements? So why would I pay a early termination fee for something I never activated, or terminated?
Click to expand...
Click to collapse
clicking agree is the same thing as signing your name on paper.
when you go to the web site and ask for a second line (with a phone) you must click "agree" to a contract. read the contract. you agree to pay for the phone if you do not activate the second line with a 2 year(or whatever) contract. that is why they send you a phone, because you agree to be a customer for a couple years.
Klyentel said:
Why would you have to send something back that you paid for? That's like buying something from Wal-mart, and not using it the way it was supposed to be used so they ask you to bring it back... Not Likely. Lol
Click to expand...
Click to collapse
when you buy something from walmart you BUY it, you PAY MONEY for it. so OF COURSE they wouldnt ask you to bring it back. but if you RENT a car, and dont bring it back, they charge your credit card, as you agreed too.

yeah dont do that! someone may have fallen through the cracks here and there, but believe me they dont give you the phone on just good faith. they can charge you for the phone full price on the credit card, they can activate your line anyway and charge you for the two years of service, they can put it on your credit report, and they can charge you with theft. maybe they have a bad system and people get away with it, maybe in a court you can get a really good lawyer and get out of it for only lawyer and court fees(more expensive anyway) but all in all it is not a good idea.

Kyle...
for more information on " clicking agree " please go to
http://www.southparkstudios.com/full-episodes
and watch the season 15 premier of South Park
Human-cent-i-pad
- (official site no legal issues)
"why wont it read?"

Well glad I didn't try it, but I do know someone that got away with it. Maybe they got lucky.

TRusselo said:
when you buy something from walmart you BUY it, you PAY MONEY for it. so OF COURSE they wouldnt ask you to bring it back. but if you RENT a car, and dont bring it back, they charge your credit card, as you agreed too.
Click to expand...
Click to collapse
Unless it's offered for free, you do actually pay for the phone though. You just get a discounted price.
Eample, if the phone retails at $599, they give it to you for $199 if you agree to two years of service.
So after you pay the offered price, the phone is yours. They cannot ask for it back, regardless if you terminate service early or whatever. And they charge your credit card right up front before they even ship it out. So that is what I met by the Wal Mart analogy, Once you pay for something its yours

its called early termination fee... they get the rest of the cost of the phone out of you.
so ya pay 0$ or $199 on a more expensive phone, you can keep it and not do the contract
but you have to pay for cancelling the contract.. so you basically pay the remainder of the phone.
and EVERYONE else that has even bothered answering this thread agrees.
face it you are wrong.
and lcd damage
water damage
brick...
your sig doesnt inspire trust in you....

TRusselo said:
its called early termination fee... they get the rest of the cost of the phone out of you.
so ya pay 0$ or $199 on a more expensive phone, you can keep it and not do the contract
but you have to pay for cancelling the contract.. so you basically pay the remainder of the phone.
and EVERYONE else that has even bothered answering this thread agrees.
face it you are wrong.
and lcd damage
water damage
brick...
your sig doesnt inspire trust in you....
Click to expand...
Click to collapse
Wtf? I never said I was right! All I did was ask for some feedback you prick. I just wanted to see what others thought before I tried, and now I know. Now why are you getting so sensitive about the issue? Do you work for AT&T or something? Dam.
And my sig has nothing to do with you, and most those phones weren't mine they were my wifes, except for the G1, either way not your concern, go inspire a life

TRusselo said:
its called early termination fee... they get the rest of the cost of the phone out of you.
so ya pay 0$ or $199 on a more expensive phone, you can keep it and not do the contract
but you have to pay for cancelling the contract.. so you basically pay the remainder of the phone.
Click to expand...
Click to collapse
Since you like correcting people, and I'm sure 1400 of your 1700+ posts on xda are probably you being a ****....Allow me to correct you.
Just because you inquire a fee for something it does not reflect the price value of the merchandise. Example, you pay $199 for a phone that is originally $599, you cancel contract early and pay the ETF of $250 ( I don't know where the **** you got $350 from ) You look at it as if you paid full price of the phone right? Wrong. You may have spent in total almost 500 bucks anyway, but not on the phone. Because if you paid full price for the phone which is $599 plus the ETF of $250...your total spent would be about 850 dollars. Big difference right? Right.
Moral to the story, before you try to be a smart ass, you first have to be smart, otherwise, that just makes you an ass!

i never started name calling or being sensitive, and obviously i dont work for att im canadian.
why did you bother asking us if you know you are right?
im done.
grow up.

Thread closed, since this won't lead to nothing. Also, discussion in how to avoid payment or leaning to cheating it doesn't sound good.
If you want to do it, do it. No need to discuss it in a public forum.

[SOLVED]Help with Moto X Warranty

Okay guys,
I have a 2014 Moto X that I bought brand new at best buy about 7 months ago for cash when my phone broke and I wasn't eligible for an upgrade or had insurance. Now it's suddenly not booting past the little globe animation. I've tried various ROMs, kernels, flashing it back to stock, you name it and no matter what it just won't boot past the damn globe.
So I go to the Motorola site to start the warranty replacement process.... They can't find my device on file whenever I enter the IMEI/MEID and request a copy of my receipt... Which I cannot find. I tried contacting Best Buy thinking they could pull the receipt by the IMEI but according to customer service that isn't something they can do since I paid cash.
Do any of you guys know who I can contact about getting a warranty replacement? My carrier (sprint) doesn't want to help me since I bought the phone with cash outside of my contract and claim they can't verify the warranty term because of that, best buy won't give me a receipt since I paid cash, and Moto won't help me without a receipt. I'm at the end of my rope here and would really like to get this phone replaced under warranty and not have to pay more for the replacement than I did for the original phone (the supervisor in the cell phone Dept discounted it to $49.99 just to get rid of it)

agentfusion said:
Okay guys,
I have a 2014 Moto X that I bought brand new at best buy about 7 months ago for cash when my phone broke and I wasn't eligible for an upgrade or had insurance. Now it's suddenly not booting past the little globe animation. I've tried various ROMs, kernels, flashing it back to stock, you name it and no matter what it just won't boot past the damn globe.
So I go to the Motorola site to start the warranty replacement process.... They can't find my device on file whenever I enter the IMEI/MEID and request a copy of my receipt... Which I cannot find. I tried contacting Best Buy thinking they could pull the receipt by the IMEI but according to customer service that isn't something they can do since I paid cash.
Do any of you guys know who I can contact about getting a warranty replacement? My carrier (sprint) doesn't want to help me since I bought the phone with cash outside of my contract and claim they can't verify the warranty term because of that, best buy won't give me a receipt since I paid cash, and Moto won't help me without a receipt. I'm at the end of my rope here and would really like to get this phone replaced under warranty and not have to pay more for the replacement than I did for the original phone (the supervisor in the cell phone Dept discounted it to $49.99 just to get rid of it)
Click to expand...
Click to collapse
Without your receipt, there is nothing you can do. When you pay in cash it's important not to loose the receipt because there is no record of when you purchased it other than the receipt they give you during the purchase. Sorry but you will have to pay for the repair yourself since you don't have a receipt.
Sent from my XT1095 using Tapatalk

AGISCI said:
Without your receipt, there is nothing you can do. When you pay in cash it's important not to loose the receipt because there is no record of when you purchased it other than the receipt they give you during the purchase. Sorry but you will have to pay for the repair yourself since you don't have a receipt.
Sent from my XT1095 using Tapatalk
Click to expand...
Click to collapse
Yeah, that's what I figured was going to happen. I know I didn't throw the damn thing away, I just have to figure out where I left it. It's frustrating that best buy can't look it up by the IMEI though... Or rather, I KNOW that they can and they just won't. When I worked for at&t, we had incidents involving warranty claims where someone would scream and yell about their phone only being six months old but they bought it at best buy with cash, and we were able to call them and have them look it up by the IMEI (most of the time it was a few months out of warranty and the customer knew it) but when I said that on the phone, BB customer service said they've "changed their retail system since then", which I know is a load of BS, they just want me to come buy another phone.

agentfusion said:
Yeah, that's what I figured was going to happen. I know I didn't throw the damn thing away, I just have to figure out where I left it. It's frustrating that best buy can't look it up by the IMEI though... Or rather, I KNOW that they can and they just won't. When I worked for at&t, we had incidents involving warranty claims where someone would scream and yell about their phone only being six months old but they bought it at best buy with cash, and we were able to call them and have them look it up by the IMEI (most of the time it was a few months out of warranty and the customer knew it) but when I said that on the phone, BB customer service said they've "changed their retail system since then", which I know is a load of BS, they just want me to come buy another phone.
Click to expand...
Click to collapse
I used to work for best buy about 6 years ago. They can't look it up by IMEI. The EMEI is not connected to the receipt. It's not that they don't want to, they really can't.
Sent from my XT1095 using Tapatalk

I know this is a bit of thread necromancy (not too bad since it's only a few months old) but I've resolved the issue just in time.
I thought I had lost or thrown away the receipt, but it turns out I had apparently used it as a bookmark for a book I was reading in a doctor's office the same day I purchased the phone and I just decided to finish the book yesterday, took it off my bookshelf and TADA! THERE'S THE RECEIPT!!
I've taken a picture of it and was able to finally proceed with the warranty process and just received an email from moto telling me that my claim has been changed from "on hold" to "open" after being reviewed.
The purpose of this reply is twofold; 1) so I can definitively say that you cannot get a warranty claim through moto directly for no-contract devices without a receipt if they were purchased through another seller rather than straight from moto because they do NOT keep any sort of records that tell them whether or not it's still within the warranty term beyond the manufacture date, so if the phone was physically assembled more than a year ago, the warranty claim system will automatically tell you to provide proof of purchase, and 2) so I can mark this thread solved in case anyone else loses their proof of purchase and searches to see if there's anything you can do (there isn't) if you paid in cash
Whew. My warranty ends 7/17/2016 so I found it just in time!

AGISCI said:
I used to work for best buy about 6 years ago. They can't look it up by IMEI. The EMEI is not connected to the receipt. It's not that they don't want to, they really can't.
Sent from my XT1095 using Tapatalk
Click to expand...
Click to collapse
Late reply, but THIS is absolutely correct. Though they used to be able to about 7-8 years ago, they have indeed changed their inventory system to having some sort of internal identifier. I've found the receipt, and it has a bunch of numbers for the device, but none of them are the IMEI,HEX,MEID, or even the retail SKU from the original box. There's literally nothing, when looking at the receipt, that would allow them to look up that particular sale just by providing the box.