A few weeks ago i contacted at&t to ask questions about the LG Thrill. They responded by telling me that they no longer have the lg thrill in stock because LG has stopped manufacturing the phone ever since they released the LG Optimus 3D Max on the other side of the world. Question is: What phone shall we receive in case something happens to our LG Thrill? I have a 2 year warranty and insurance on my phone. Do they send us a refurbished one or do we get the option to upgrade or choose our replacement phone?
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chub-chub said:
A few weeks ago i contacted at&t to ask questions about the LG Thrill. They responded by telling me that they no longer have the lg thrill in stock because LG has stopped manufacturing the phone ever since they released the LG Optimus 3D Max on the other side of the world. Question is: What phone shall we receive in case something happens to our LG Thrill? I have a 2 year warranty and insurance on my phone. Do they send us a refurbished one or do we get the option to upgrade or choose our replacement phone?
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This is a good question for at&t and I believe most of returns on a discontinued product it would be refurbished or an equal device but I have heard many stories about different scenarios
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i heard one scenerio where the insurance company sent the person an HTC One X as a replacement, wouldnt that be amazing?
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I work for AT&T. The last one I had replaced for someone, they received the LG Nitro.
hmm sounds like a good deal, do the shoppers get to pick their replacement phone or does AT&T just give them the phone?
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The one I had replaced was an insurance replacement. The site told them that's what the replacement would be, and if they had a problem with it, they would have to call in. I would presume, that even if they called in, the Nitro would still be the replacement.
well i think thats a good upgrade, cause to be honest any phone is better than the lg thrill. At least the nitro has an official ics leak out already
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I would not get your hopes too high. My dad recently had a replacnent for his OG Evo spent to him by sprint, of which reached it end of life probably about 8 months ago (or longer?), and it was the same phone. AT&T might not be selling them anymore, but you best bet that the insurance company they use has stocked up on them. And usually the insurance companies stock of the phone does not go down because they replace of the phone they send out, they get the customers broken one in replacment and refurbish it. If you want, try it, you will most likely get a refurb thrill
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we have an AT&T worker that says otherwise though soooooo yeah
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Yeah, I mean I can't speak for Sprint, and (insert this for legal reasons) I can't speak on behalf of AT&T, but I do know the insurance company Asurion says they don't have the Thrill anymore. So they have been issuing the LG Nitro in its place. Which, in my opinion, isn't the best in the world, but it's a 4G LTE phone that operates as similar as you can get to the Thrill.
Asurion or the phone's warranty plan should lets us choose which phone of equal or lesser price we should recieve like : The LG Nitro or HTC Vivid which both cost the same and both are equal prices of the "Thrill"
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Can't argue with that, but can also see it from their standpoint. It's by the same manufacturer, and it was one of their next phones released after the Thrill. If they let people choose their replacement, it would get ridiculous. I say that from a sales rep pov.
You should hear some of the ridiculous crap that comes out of people's mouths when they come in after they break their phones and want a replacement. A lot of the time I swear they did it on purpose to try and get a different phone.
all i know is that in the next few days or week imma have an HTC Vivid or the LG Nitro
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Do you just want one of those phones or something? Or do you have to file a claim?
Edit: Read the original posting, I'm assuming something is wrong with your thrill?
my phone's battery has been dying to fast lately, im lucky if i get 3 hours on it when im only texting :\ ad usually my phone would last atleast from 6am-4pm, then i'd charge it and then it would last till i went to sleep like at 12 am. Im very disappointed: \
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Dude that sucks. Have you updated to GB?
yes, idk why its happening though. I just started losing battery life randomly out of no where. I noticed the issue this week like on wednesday and i've tried everything to fix it.
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Let me go through my usual salesman questions. What kind of car and home charger are you using?
home charger: same one that came with the phone from LG
and i dont use a car charger
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chub-chub said:
home charger: same one that came with the phone from LG
and i dont use a car charger
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You can go into an att store and tell them your battery isn't holding a charge. They won't have one in stock , but they can mail you a free replacement. I've done for both Thrills I own.
Have you tried battery calibration?
http://androidadvices.com/calibrate-android-mobile-phone-battery/
Sent from my LG-P920
Related
So I ported over to my friends account. Got an attiX. Had signal issues due to where I live it would take for ever tobtefresh. Well I get another atrix same thing. Then I trade off for the thrill. Great signal! But I have some lag not much but a little. But I can't stand the quility of the pictures it takes and the slowness of how long it takes for the camera to load up. My old 3mp Samsung acclaim took better clearer pics than this. So I was gonna want the new galaxy s II Monday. Well the only way is to cancel this line and make a new line with a new number since I'm still within the 30 days. Cause they wont let me trade in phones. But the only problem is that I'm a autherizsed user on the account. But can't create lines and delete them in the store. BUT THE account holder sleeps during the day and works at night so he is definitely NOT gonna drive an hour And 15 min away out of his way I can't do that. So what can I do??
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If i read that correctly you stated that you WERE in your 30 day window still. Just pay the 35 restocking fee and get what u want. I originally got the infuse and ended up taking it back 3 days later for the thrill. Will prob return this before its over.
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I can't I have to cancel my line. This ie my 3rd phone. And the problem I'm runing in to is that the account holder I will not ask them to drive and hour and 15min just to do this. Cause he sleeps during the day and works at night but I'm autherized on the account
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Well I guess u may know something I dont. They have a limit on returning phones in the 30 day window?
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Yea. Usually its only once exchange. With all carrioers.
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Thanks for the info. I was contemplating returning this for the galaxy s2....but might have to add a line and then suspend it. Guess ill see. Maybe sell this phone on Craigslist and then just buy it outright.
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PBCRUM1970 said:
Thanks for the info. I was contemplating returning this for the galaxy s2....but might have to add a line and then suspend it. Guess ill see. Maybe sell this phone on Craigslist and then just buy it outright.
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Lol....the sgs2 doesnt come out monday....so I would say you have plenty of time to sort things out
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00mred00 said:
Lol....the sgs2 doesnt come out monday....so I would say you have plenty of time to sort things out
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yea but that means il be stuck with a go phone til october cause i CANT use thrill
Shouldn't ever buy phones from AT&T. They will give you hell if you want to exchange more than once and charge a restocking fee if you want to return the device. Pretty sure Best Buy has neither of those restrictions.
gtg465x said:
Shouldn't ever buy phones from AT&T. They will give you hell if you want to exchange more than once and charge a restocking fee if you want to return the device. Pretty sure Best Buy has neither of those restrictions.
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Corporate AT&T stores, yes. I work for an AT&T Authorized Retailer and we don't charge restocking fees. And we can work with our prices for phones & accessories and do bundle discounts
Not for me gotta cancel my line to do it
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Well I've been with att for 12 years. Never exchanged phones until this time. So if att wants to be dicks, then I guess I can always go to another carrier. If you are gonna be stuck with a phone for 2 years then u gotta be sure u can live with it. Playing with a phone in the store for 10 minutes isn't enough time to evaluate it. Sometimes it might take a week or so to make up your mind. Att will just have to live if i decide to return this for the galaxy s2. Actually the battery is my biggest issue with the lack of interest and development pulling up a close second.
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Verizon has sent me a phone that has everything fcing from the second I finish setup for a phone that just had a hardware failure.
This can't be life.
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I would say a call to Verizon is in order. I would make a case stating that this is too new of a phone to be having this many issues. Suggest an upgrade to a Bionic? Doesn't hurt to try!
or, if ok with the d3, you could try a sbf. just a suggestion ^_^
Lol I thought about just *****ing til they actually sent me a NEW d3 means if you don't send the defective one you pay the price of a NEW one. A bionic would be sweet, tho, lol.
I'm going to give it a few days and decide. It hasn't happened again as severe but a few apps have randomly just fc'd.
Makes me wonder if the last owner was a member here who bricked their **** lol.
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So the revolution is my wife's phone and i apologize if this was posted because i dont follow these forums.
She was having a problem with the charging port not working. The cable had to be perfectly placed in the port for the phone to charge. Called verizon and they said they are out of replacement revolutions. Offered me a Droid charge, I asked for something else, they offered me a Thunderbolt, asked again for something else and the rep said no. I very politely said I wasn't fond of either phone and asked again if there was anything else. Ended up getting the Rezound.
Just an FYI.
If you go that route don't tell them that you have had a insurance replacement I tried but I had a insurance replacement it is still being sent to me free of charge cause it is under warranty but evidently asurion has a stock pile of these I'm going to try a few times in a row to see if they will budge but with all the minor issues with this phone it's easy to get a warranty replacement. Only thing that sucks is going back to stock to send it back.
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Beamer9408 said:
If you go that route don't tell them that you have had a insurance replacement I tried but I had a insurance replacement it is still being sent to me free of charge cause it is under warranty but evidently asurion has a stock pile of these I'm going to try a few times in a row to see if they will budge but with all the minor issues with this phone it's easy to get a warranty replacement. Only thing that sucks is going back to stock to send it back.
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3 days till my upgrade. I'll still theme for the Revo but it will no longer be used as a phone.
Sent from my Dread Ginger Revo using Tapatalk.
spc_hicks09 said:
3 days till my upgrade. I'll still theme for the Revo but it will no longer be used as a phone.
Sent from my Dread Ginger Revo using Tapatalk.
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You should try porting some of those Galaxy Nexus themes for the Revo
This is the third separate thread saying you can get a better phone for the REVO.
makes me want to try it, since without GingerVolt my phone restarts all the time.
Big Cam said:
This is the third separate thread saying you can get a better phone for the REVO.
makes me want to try it, since without GingerVolt my phone restarts all the time.
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My phone's fine just kinda bored with it. GingerVolt is great and all but there's not enough developers. I'd love to learn but I don't know where to start.
They are not out in my area.. just got another replacement revolution on its way to my door
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elreydotcom said:
They are not out in my area.. just got another replacement revolution on its way to my door
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That's sad.
If you can get a Rezound, totally worth it.
Sent from my ADR6425LVW
I'm still having issues with my revo I wonder if I should try getting another model from them now. I've kinda just given up lately on this whole phone and it's making me depressed -_-. I can't do nothing with it without it freezing, rebooting, getting way to hot to touch, etc.
I just hate that the bluetooth never worked rooted or not. I try to be legal when driving and the bluetooth always failed.
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I'm not sure what your Bluetooth issue is, but I don't think it's the phone. I've used mine with two different stereos for making calls as well as streaming audio with no issues at all.
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I've seen LG drop the ball on software and with ghost calls happening and not fixed, I have issues with going to another LG phone when I have the option. Does anyone have any other thoughts?
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I'd never ever
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I honestly fell in love with my phone at first (ik different phone) but w/o the promised ics update it started to fade away. 4 most part good screen & cheap only reason to ever buy lg
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I got the ics update from AT&T and it seems to be running fine.feels almost like a new phone. Still however when my 2 years is up in May, I may go get a Samsung phone.
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Motorola razomaxx hd its The Thing !
I'm also in ics but I want google now...
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joaohugo said:
Motorola razomaxx hd its The Thing !
I'm also in ics but I want google now...
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I for one had a love/hate relationship with my Thrill. Loved it at first....hated waiting for the updates....but over all the phone has been GREAT! I rooted, but kept the stock ROM. Just froze some bloatware. Recently updated to ICS...LOVE IT! I would like to root again to get Tethering and to re-freeze apps, but so the solutions I am finding are too convoluted for me. I want something as simple as it was to root with GB using Megatron Exploit.
My contract is up in a month. I am definitely considering the Optimus G. Not a fan of the S3 form factor. Feels like a toy and don't like the rounded edges.
I love my Thrill but LG and ATT seriously upset me when it comes to updating. And the tools necessary to to modify this phone are ridiculous. Not so bad now that I have tinkered with things, but it look a long time to figure it all out. This phone would be junk if it were not for the few brilliant developers we have that took the time to work around LG's crap. I will probably never buy an LG phone again. I want something with over the air updates and I want to purchase it from a company that actually concentrates on the phones that are already out. Don't even get me started on things like cases and invisishields which you can't even find anymore at places like Best Buy, etc.
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Never never never!!!!
I will never ever get another lg phone. The device itself is not bad, the issue is the service from lg themselves. Its nonexistent worst support ever. Im def going to another company when my 2 years is up.
I don't think I would probably go with a samsung s3 or s4 maybe a nexus. I would like to have an sd card though so the nexus probably wont happen. I dont even know what phones lg have out so I do like this phone though plus for a 100 buck and no data plan can't really beat it.
I've never seen such a laggy device. It's bizarre.
bigjonnyd said:
I will never ever get another lg phone. The device itself is not bad, the issue is the service from lg themselves. Its nonexistent worst support ever. Im def going to another company when my 2 years is up.
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Click to collapse
They really had no say so in what happened with ICS.
Part of it was AT&T's wrong doing by cutting the contract with LG for a while. They had to renew it before any decision to release another firmware/software was developed.
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---------- Post added at 03:49 AM ---------- Previous post was at 03:48 AM ----------
the ManaWhoney said:
I love my Thrill but LG and ATT seriously upset me when it comes to updating. And the tools necessary to to modify this phone are ridiculous. Not so bad now that I have tinkered with things, but it look a long time to figure it all out. This phone would be junk if it were not for the few brilliant developers we have that took the time to work around LG's crap. I will probably never buy an LG phone again. I want something with over the air updates and I want to purchase it from a company that actually concentrates on the phones that are already out. Don't even get me started on things like cases and invisishields which you can't even find anymore at places like Best Buy, etc.
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Join us at the HTC One VX, we're starting to get more development loaded into the phone and slowly making great progress.
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I received my LG phone back but it's locked and the disgruntled employee smashed the screen. I'm an note3 owner so I'm clueless to the LG Android platform. What are my best options here? I'm considering replacing the screen myself as I've done before on phones but to get into the phone and everything is not an option I assume.
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bmwh0r3 said:
I received my LG phone back but it's locked and the disgruntled employee smashed the screen. I'm an note3 owner so I'm clueless to the LG Android platform. What are my best options here? I'm considering replacing the screen myself as I've done before on phones but to get into the phone and everything is not an option I assume.
Sent from my SM-N900V using XDA Premium 4 mobile app
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Wow! What happened? Why did the screen get smashed? I would freaking say something.... you shouldn't have to fix it.
If need be, you can pop the back cover off with a guitar pick, or similar. Its just like a Samsung once you get inside. Remove the battery, remove the rear housing, remove the motherboard, vibrator, antennae, etc.
Yeah I've replaced screens before. Suggestions on cheapest place to order one? Local place wants 160 bucks to replace it lol
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bmwh0r3 said:
Yeah I've replaced screens before. Suggestions on cheapest place to order one? Local place wants 160 bucks to replace it lol
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They're is a thread in LG G2 general named permanent screen damage. there is a link to a website in there where the screens are about a $100. Would throw you a link but I am driving.
Sent from my LG-VS980 using Tapatalk
I'll search. Thanks. Here's the phone
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bmwh0r3 said:
I'll search. Thanks. Here's the phone
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Found it!
http://www.etradesupply.com/lg/android-models/lg-g2-vs980.html
Why did the employee smash the phone? U should have them pay for it.
Sent From My vs980
Why do employees do anything? I'm not bothering with it. Not wasting my time.
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There's an untold story being this.
Steamer86 said:
There's an untold story being this.
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Untold? I fired the person for theft of fuel. Some cannot be trusted with a monitored fuel card I guess. Especially when the card is tied to a certain vehicle and they have to use a unique pin at the pump. My 160 out of pocket to repair a phone is chump change when it's a few hundred dollars of fuel
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And there it is. Had this happen at my place of employment. Said person was ultimately fired for a 2$ charge. Giving employees G2s to use, nice boss... Lol
Maybe it"s a factor to some, but idc if it's 2 dollars or 2000, cant stand a thief. I can understand the not bothering part as well, if you ever recover the price it will have cost you even more. Some former employee's of mine thought being the boss makes you rich so you wont notice, both are usually idiotic ideas. Why they think i owe them but they owe me nothing is beyond me.
Sent from my VS980 4G using Tapatalk
I recently replaced my broken screen.
This is the one I bought. Works well.
http://www.ebay.com/itm/231126397942?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1497.l2649
god, until that explanation, i sat here reading this thread as if you sent your phone back to LG to get something fixed, and then an LG employee was disgruntled, broke the screen, and sent it back to you like that.
i'm sure many others read the story the same way, dude..lol you have to be more descriptive..that's why people are all, "you shouldn't have to pay for this, make them pay for it!" as in, make LG pay for something they did.
but obviously now we understand the situation
jayochs said:
god, until that explanation, i sat here reading this thread as if you sent your phone back to LG to get something fixed, and then an LG employee was disgruntled, broke the screen, and sent it back to you like that.
i'm sure many others read the story the same way, dude..lol you have to be more descriptive..that's why people are all, "you shouldn't have to pay for this, make them pay for it!" as in, make LG pay for something they did.
but obviously now we understand the situation
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I was thinking the same exact thing - except that it was a disgruntled Verizon employee who was the culprit.
Never put it past VZW to send out a warranty replacement with issues lol
Once I get this fixed I may use an upgrade from another line to use the g2 as a spare for myself. Are they locked bootloader like my note 3?
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bmwh0r3 said:
Never put it past VZW to send out a warranty replacement with issues lol
Once I get this fixed I may use an upgrade from another line to use the g2 as a spare for myself. Are they locked bootloader like my note 3?
Sent from my SM-N900V using XDA Premium 4 mobile app
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i believe so, but there's a loki exploit or something..i forget, i haven't rooted or done any of this since september lol
I recently rooted mine, ran a few roms but made the mistake of wiping data on my stock recovery and soft bricked. Was able to go all the way back to 4.2.2. Then 2 updates later here I am lol.
Rooting and fixing are very simple at this stage.
Sent from my VS980 4G using XDA Free mobile app
Update: screen is fixed... I'm going to try to replace through Verizon now. Lol. I picked up a razr HD for cheap to use as a spare. Towelroot and bl unlocked on cm11. Not touching the g2 now.
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How do you tie a card to a certain vehicle?
bmwh0r3 said:
Untold? I fired the person for theft of fuel. Some cannot be trusted with a monitored fuel card I guess. Especially when the card is tied to a certain vehicle and they have to use a unique pin at the pump. My 160 out of pocket to repair a phone is chump change when it's a few hundred dollars of fuel
Sent from my SM-N900V using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Sent from my VS980 4G using XDA Free mobile app