Anyone else have problems redeeming their $25 credit? I didn't register a credit card when prompted by the tablet upon initial boot up and it told me I would get the credit when I tried to purchase something from the play store and added a credit card. I subsequently set up my Google Wallet account and added my credit card there. However when I try to buy something in the play store there is no option other than my credit card. According to the google support website I should see a "google play credit" option too.
Do I have to attempt to buy something on the N7 tablet itself first? I am at work right now and don't have it with me.
matthewr87 said:
Anyone else have problems redeeming their $25 credit? I didn't register a credit card when prompted by the tablet upon initial boot up and it told me I would get the credit when I tried to purchase something from the play store and added a credit card. I subsequently set up my Google Wallet account and added my credit card there. However when I try to buy something in the play store there is no option other than my credit card. According to the google support website I should see a "google play credit" option too.
Do I have to attempt to buy something on the N7 tablet itself first? I am at work right now and don't have it with me.
Click to expand...
Click to collapse
I had to do a factory reset and re-activate again. Then I got the message that the $25 was applied to my balance and then I got all the free content (Transformers, mp3s, and The Bourne book).
I suppose I'll have to try that if I don't see any option for getting the credit when I access the Play Store on my tablet when I get home. I should have just inputted the credit card information the first time *sigh*.
I was able to get the $25 store credit by starting to purchase an app, hit the drop down for the payment method, the bottom of the list was the Add card to receive $25 credit option.
I chose that and entered a new card - there were already two cards on the account - and, viola', $25 credit in account.
Good to know that you don't have to do a factory reset to get the credit!
gadzooks64 said:
I was able to get the $25 store credit by starting to purchase an app, hit the drop down for the payment method, the bottom of the list was the Add card to receive $25 credit option.
I chose that and entered a new card - there were already two cards on the account - and, viola', $25 credit in account.
Good to know that you don't have to do a factory reset to get the credit!
Click to expand...
Click to collapse
DIDNT SHOW... not for SINGAPORE? lolz
gadzooks64 said:
I was able to get the $25 store credit by starting to purchase an app, hit the drop down for the payment method, the bottom of the list was the Add card to receive $25 credit option.
I chose that and entered a new card - there were already two cards on the account - and, viola', $25 credit in account.
Good to know that you don't have to do a factory reset to get the credit!
Click to expand...
Click to collapse
Did you do this on your tablet or on another device?
yeah I believe this is for US Play Store only
I'm in Canada. From the payment options in the Play Store it lists to add a credit card for $25 credit but when I do it doesn't do anytjing . I've tried alongside my existing card, with another card, and with another Google account.
Sent from my Nexus 7 using xda app-developers app
ijeff said:
I'm in Canada. From the payment options in the Play Store it lists to add a credit card for $25 credit but when I do it doesn't do anytjing . I've tried alongside my existing card, with another card, and with another Google account.
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
In canada to, I did log into the tablet, got the 25$ confirmatione mail right away and is able to use it. So all good on this side.
But I do not have the Book and the Movie anywhere on my tablet.
I know I wont get the music and magazine ( USA only ), but I should get the book and movie.
Any idea how to fix it. My tablet is already all installed, all set up, etc..
Dont really feel like doing a Factory Reset and having to reinstall everything to check if it would work.
I am in the UK waiting for mine from currys, they give you £15 credit. how will i know if i have my credit when i register a card? dont fancy spending money if its not the given credit.
leelaa said:
I am in the UK waiting for mine from currys, they give you £15 credit. how will i know if i have my credit when i register a card? dont fancy spending money if its not the given credit.
Click to expand...
Click to collapse
It will show up before you buy something
Register tablet ( activate it with your google account )
Get a notification email from google saying you got 25$
Buy an app, and when time to pay by default it should be " Pay with 25$ play store credit "
done !
is there anyway for asia owners to get the $25?
The credit is given once you log in. The movies are already on the tablet, in your library.
Sent from my Nexus 7 using Tapatalk 2
I have been unable to get my credit so far. I activated my account when I got the tablet and went to the play store where it had an option to add credit card for $25 credit. I added the credit card using that option, but nothing happened...no email, no credit...nothing. I have subsequently tried the factory reset twice and that option does not appear again for me and no credit shows up...only the 2 credit cards I have on file for payment. Any ideas?
Same thing here... I didn't register a credit card because I already had one on my account... logged in with my gmail, but no email confirmation and I tried to buy a app and that's what I got...
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Sent from my Galaxy Nexus
I actually figured out how to get mine to work!! I logged into wallet.google.com from my computer and deleted all my credit cards on record. I then did the factory reset trick with the tablet. After setting up the tablet with my account info, I logged into the play store and had the "add credit card for $25" option again. I added my card and voila, it worked! Might be worth a try to delete all payment methods like I did!
theburninator13 said:
I actually figured out how to get mine to work!! I logged into wallet.google.com from my computer and deleted all my credit cards on record. I then did the factory reset trick with the tablet. After setting up the tablet with my account info, I logged into the play store and had the "add credit card for $25" option again. I added my card and voila, it worked! Might be worth a try to delete all payment methods like I did!
Click to expand...
Click to collapse
Thank you. This worked for me:good:
theburninator13 said:
I actually figured out how to get mine to work!! I logged into wallet.google.com from my computer and deleted all my credit cards on record. I then did the factory reset trick with the tablet. After setting up the tablet with my account info, I logged into the play store and had the "add credit card for $25" option again. I added my card and voila, it worked! Might be worth a try to delete all payment methods like I did!
Click to expand...
Click to collapse
Works flawlessly. Surprised Google didn't assume at least half of users already had a CC on their account already so they would be running into this issue.
matthewr87 said:
Did you do this on your tablet or on another device?
Click to expand...
Click to collapse
I did it from the tablet.
I did delete some cards from the account before I added a card but opted to add a card that was never associated with the account just in case.
I was just glad I didn't have to reset the tablet in order to get the credit.
You have to register a Credit card
Related
I just got a $2 credit for Android apps from the @amazonappstore. Click http://t.co/ruiyKTd8 to get yours. #get2
Sent from my NookColor using Tapatalk
Click the button below and you will:
Connect your Amazon.com and Twitter accounts. If you are not already signed in, you will be prompted to do so.
Automatically follow @amazonappstore on Twitter. The message "I just got a $2 credit for Android apps from the @amazonappstore. Click http://amzn.to/tweetapps2 to get yours. #get2" will be automatically tweeted from your Twitter account.
Sign in to continue
After completing these steps successfully, browse for apps and games for your Android phone or tablet, and click the "Get now with 1-Click" or "Buy now with 1-Click" button.
To confirm the $2 value was applied to your account, from any app detail page click "Redeem a gift card or promotion code & view balance." You should see a popup with your $2 code applied to the "Apps for Android" section here:
redeem a gift card or promotion code & view balance.
You will need the Amazon Appstore for Android installed on your Android phone or tablet to complete installation of your app. For detailed instructions on installing the Amazon Appstore for Android, go to: amazon.com/appstoregetstarted
Please note:
If you are already following @amazonappstore, you are still eligible to receive this promotion if you click the button above.
When you click the button above, Amazon.com will automatically tweet the offer message only once on your behalf.
Although the price shown with the "Get now with 1-Click" or "Buy now with 1-Click" button will not change, your credit will automatically be applied to your purchase.
After your purchase, you can confirm that the credit was applied by checking your order confirmation, which will be sent to you by e-mail.
To receive this offer, you must click the button above to follow Amazon Appstore on Twitter and tweet the above message.
If you receive an error, please refresh the page and try again. If an error persists, please contact Customer Service.
Offer limited to one promotional credit per Amazon.com customer and account.
Other restrictions apply. See details below.
Offer valid for a limited time only.
Click to expand...
Click to collapse
Click here for more info: https://www.amazon.com/gp/feature.html?ie=UTF8&ref=tsm_1_tw_s_app_tweetsave&docId=1000675891
Thanks! Just used it to buy plants v zombies.
Sent from my NookColor using xda premium
Hi I just figured out a way to get unrestricted access to google books , magazine, movies and TV from outside the US. {I am from india}
It involves no rooting or side loading. I am editing the video on how to get it done, will upload as soon as i finish. you will get the $25 free credit too using the following work around.... wait for it....
madhavkishore said:
Hi I just figured out a way to get unrestricted access to google books , magazine, movies and TV from outside the US. {I am from india}
It involves no rooting or side loading. I am editing the video on how to get it done, will upload as soon as i finish. you will get the $25 free credit too using the following work around.... wait for it....
Click to expand...
Click to collapse
i assume it involves using a US VPN?
Plus you need a US credit card in order to buy any of the said magazines, books, movies etc... So it's pointless.
heh, I just want the $25 credit!!
Not really,
i'm out of USA, and could buy a movie and a book with a US VPN + International credit card.
Just give a US Zip code, the billing address vs register are not checked.
but my problem is: when i back to my N7 or my Gnexus i couldn't see the movie because it recognize that i'm out of US (My Google play movie version ends with "br").
boto said:
Not really,
i'm out of USA, and could buy a movie and a book with a US VPN + International credit card.
Just give a US Zip code, the billing address vs register are not checked.
but my problem is: when i back to my N7 or my Gnexus i couldn't see the movie because it recognize that i'm out of US (My Google play movie version ends with "br").
Click to expand...
Click to collapse
Yes it works but I have seen people with suspended wallet accounts because of these fake addresses. People were crying even on this forum because of this issue. Not everyone face this problem but probably they do random checks.
Sent from my Nexus 7 using xda premium
saadi703 said:
Yes it works but I have seen people with suspended wallet accounts because of these fake addresses. People were crying even on this forum because of this issue. Not everyone face this problem but probably they do random checks.
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
good to know, i will take off my "fake" address, i have no reason to keep it if i couldn't see what i'm buying...
the way is wait for google decide to sell stuff in my country...
See here
http://gavinsgadgets.wordpress.com/2014/04/24/samsung-galaxy-gifts-con-number-2/
And here
http://gavinsgadgets.wordpress.com/...x-bonus-space-on-samsung-galaxy-s5-no-chance/
When I bought my S5 it clearly was advertised as 2 years free Dropbox with your S5. There was no small print.
This is not right.
Sent from my SM-G900F using Tapatalk
Had the same issue. Really not happy
Sent from my iPad using Tapatalk
A few of my friends who also bought the S5 have suffered the same fate too. I think this is a Trading Standards or BBC Watchdog situation. I will speak to Samsung tomorrow to see what they are prepared to do.
I have sent a Combined tweet which was tweeted to SamsungMobileUK, Dropbox and BBCWatchdog, and asked for a response from them. I am @Gavinfabiani on twitter. If you see this tweet, please can you RT.
We really need to stop the practice.
gavinfabl said:
See here
http://gavinsgadgets.wordpress.com/2014/04/24/samsung-galaxy-gifts-con-number-2/
And here
http://gavinsgadgets.wordpress.com/...x-bonus-space-on-samsung-galaxy-s5-no-chance/
When I bought my S5 it clearly was advertised as 2 years free Dropbox with your S5. There was no small print.
This is not right.
Sent from my SM-G900F using Tapatalk
Click to expand...
Click to collapse
And you purchased from a participating network or retailer?
I didn't purchase from a participating network or retailer so I can't comment on this one.
Did you read the fine print that Samsung linked to on the dropbox site??
https://www.dropbox.com/help/297
Clearly says that each account can only get the offer ONCE. So if you got it from a past phone, to bad, so sad you can't get it again with a new phone.
HappyDude69 said:
And you purchased from a participating network or retailer?
I didn't purchase from a participating network or retailer so I can't comment on this one.
Did you read the fine print that Samsung linked to on the dropbox site??
https://www.dropbox.com/help/297
Clearly says that each account can only get the offer ONCE. So if you got it from a past phone, to bad, so sad you can't get it again with a new phone.
Click to expand...
Click to collapse
I had since read that after I ran into problems. BUT that is from Dropbox not Samsung.
Samsung's website makes NO reference to any small print. Part of buying the S5 was the £500 worth of software incentives. Dropbox was 2 years free. I don't care what anyone says its is wrong and misleading. if I was alone I wouldnt have had 100s of people contact me saying it has happened to them as well. So everybody is making the same assumption.
Therefore it is misleading. All the other software "gifts" have been redeemable as advertised. So why not Dropbox....
Even worse, I have 30 days left on my Dropbox account before an old offer expired. If I had used temporarily Google for example, then a month later it would have been possible to sign in and get the 50gb.
gavinfabl said:
A few of my friends who also bought the S5 have suffered the same fate too. I think this is a Trading Standards or BBC Watchdog situation. I will speak to Samsung tomorrow to see what they are prepared to do.
Click to expand...
Click to collapse
Managed to get the 50GB using my S5 but it wasn't automatically credited to my Dropbox account...
I had to click a link on an email Dropbox sent me and then do a number of the 7-8 things the web page the link sent me to asked for.
This was stuff like read the tutorial, install Dropbox on a PC and login with the same account, share a folder with your friends, etc.
It took a few days for my email to come through and you'll probably find if you use a common email provider (Gmail, Hotmail, etc.) then it's probably been marked as spam and moved to your Junk folder!
emuX said:
Managed to get the 50GB using my S5 but it wasn't automatically credited to my Dropbox account...
I had to click a link on an email Dropbox sent me and then do a number of the 7-8 things the web page the link sent me to asked for.
This was stuff like read the tutorial, install Dropbox on a PC and login with the same account, share a folder with your friends, etc.
It took a few days for my email to come through and you'll probably find if you use a common email provider (Gmail, Hotmail, etc.) then it's probably been marked as spam and moved to your Junk folder!
Click to expand...
Click to collapse
Thanks for replying. Sadly this wont work for me and many others.
I have spoken to Samsung today at Head Office and highlighted the following offers that arent working -
1) Dropbox storage
2) Box 10gb storage
3) Wall Street Journal 6 months sub
4) Free gift via Samsung website
They have realised there are problems and I gave them my reasons as to why I believe it is not working.
I should have an update on Monday late afternoon.
Ah I'm really pissed off about this.
yep...my 2 years expires this june from my s3....
my s4 never got it ..and now my s5 didnt get it
they should just restart the 2 years from the moment you get the latest device like a cell phone contract
this is complete BS
I think in order to spite both samsung and dropbox, I will buy an unlocked s5...use the dropbox dea after mine expires to get it back, and return it....
FU samsung and dropbox
In case you are all having your period, or you purposely disregarded any USEFUL information, it does clearly show on your website, and on the official samsung website that TERMS AND CONDITIONS APPLY. In case you have not seen them, you can take a look at them here and here
People should spend less time whining and more time reading! Samsung has these gifts for their users, please point me out to any other company that does the same. No matter how you try to get in the promotion twice, you cannot since the terms CLEARLY state that only ONE promotion per account. So unless you have never had dropbox on a previous samsung device, you will not be given an extra 50GB each time you buy a samsung device. If this pissed you off, go get and iphone and put your head in the iclouds and see how that goes for you!
So to answer you, the dropbox promo has been redeemed on my S3, so It will expire soon enough, i dont care about box, i did get the WSJ 6 month subscription by going into Samsung Apps - Categories - Galaxy Gifts and as for the rest, if you register your device, they will send you a 50% off coupon to redeem on orders of 50$ or less on Samsung website. Once again, which other company does this? Oh right, none
polish_pat said:
In case you are all having your period, or you purposely disregarded any USEFUL information, it does clearly show on your website, and on the official samsung website that TERMS AND CONDITIONS APPLY. In case you have not seen them, you can take a look at them here and here
People should spend less time whining and more time reading! Samsung has these gifts for their users, please point me out to any other company that does the same. No matter how you try to get in the promotion twice, you cannot since the terms CLEARLY state that only ONE promotion per account. So unless you have never had dropbox on a previous samsung device, you will not be given an extra 50GB each time you buy a samsung device. If this pissed you off, go get and iphone and put your head in the iclouds and see how that goes for you!
So to answer you, the dropbox promo has been redeemed on my S3, so It will expire soon enough, i dont care about box, i did get the WSJ 6 month subscription by going into Samsung Apps - Categories - Galaxy Gifts and as for the rest, if you register your device, they will send you a 50% off coupon to redeem on orders of 50$ or less on Samsung website. Once again, which other company does this? Oh right, none
Click to expand...
Click to collapse
The link to the terms on conditions are not in reference to the gifts for the S5, and neither are the clearly linked anywhere, so stop giving Samsung a get out of jail card. Perhaps you work for them?
Each phone costs £500 plus and Samsung promote buy our phone to get £500 in gifts. In any event this problem has no been elevated to Samsung Head Office and Dropbox and an update on this position will appear by Tuesday.
If you had for example Dropbox offer in force, then the period should be extended rather than the size limit as an alternative. In theory, you penalise people who buy Samsung's products more often. And that makes sense. NOT.
gavinfabl said:
The link to the terms on conditions are not in reference to the gifts for the S5, and neither are the clearly linked anywhere, so stop giving Samsung a get out of jail card. Perhaps you work for them?
Each phone costs £500 plus and Samsung promote buy our phone to get £500 in gifts. In any event this problem has no been elevated to Samsung Head Office and Dropbox and an update on this position will appear by Tuesday.
If you had for example Dropbox offer in force, then the period should be extended rather than the size limit as an alternative. In theory, you penalise people who buy Samsung's products more often. And that makes sense. NOT.
Click to expand...
Click to collapse
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these conditions have been the same since the s3, if you cannot read properly, its not samsungs fault
polish_pat said:
these conditions have been the same since the s3, if you cannot read properly, its not samsungs fault
Click to expand...
Click to collapse
Sorry, but you are getting confused between 2 types of Samsung gifts. Just shows how misleading it is. That is only one part of the offers. The other part is the Samsung Gifts via the Samsung Apps that are advertised on Samsung UK website where they list all the software app services and products. Samsung's website recently got updated in the last week or so, and they have changed the offers too.
I have discussed with situation with Samsung and they agree it is not clear and are investigating with the respective Head Office teams.
http://www.samsung.com/global/microsite/galaxys5/galaxygifts.html
I have 53gb available for Dropbox
Sent from my SAMSUNG-SM-G900A using xda app-developers app
Lol) when I bought the phone, I was told that I would get gifts from Samsung AppStore for the exact price I've spent)
Nice way to PR your website OP.
Gassity said:
Lol) when I bought the phone, I was told that I would get gifts from Samsung AppStore for the exact price I've spent)
Click to expand...
Click to collapse
Same here.
I did wonder what was going to happen when my upcoming expiry happened. I guess now I know. I'd assumed that I'd need to clear data in dropbox app after expiry and since the extra storage hadn't been claimed on THIS phone, I'd get it then. Silly, naieve me.
I can understand not having the extra storage added if you've already got an unexpired promotion happening (i.e. already claimed and are using the extra 48GB) - but I've had 3 phones since I first activated the promotion, all of which offered "free 50GB", and yet it still expires in about a month.
I'll be interested to see if their stance changes, but I won't be holding my breath.
Kaibosh said:
I did wonder what was going to happen when my upcoming expiry happened. I guess now I know. I'd assumed that I'd need to clear data in dropbox app after expiry and since the extra storage hadn't been claimed on THIS phone, I'd get it then. Silly, naieve me.
I can understand not having the extra storage added if you've already got an unexpired promotion happening (i.e. already claimed and are using the extra 48GB) - but I've had 3 phones since I first activated the promotion, all of which offered "free 50GB", and yet it still expires in about a month.
I'll be interested to see if their stance changes, but I won't be holding my breath.
Click to expand...
Click to collapse
What they should do is reset the 2 years upon the latest purchase of the phone with that promotion
-Sent from Tapatalk
When setting up the tablet I signed into my Samsung apps account and if I check for products registered to me, the tab s shows up there, but I haven't received any email re my perks.
How do I go about getting the perks?
toyanucci said:
When setting up the tablet I signed into my Samsung apps account and if I check for products registered to me, the tab s shows up there, but I haven't received any email re my perks.
How do I go about getting the perks?
Click to expand...
Click to collapse
I may be mistaken, but it's my understanding that you need to sign into the new Galaxy Apps Store that will be released tomorrow, 7/1 to receive the perks email. Maybe someone with more info can chime in here.
rsfinsrq said:
I may be mistaken, but it's my understanding that you need to sign into the new Galaxy Apps Store that will be released tomorrow, 7/1 to receive the perks email. Maybe someone with more info can chime in here.
Click to expand...
Click to collapse
OK, thanks, it does mention some Galaxy apps business but I figured it was the regular Samsung apps store they were referring to. I'll wait till tomorrow then, was just wondering if anyone had gotten registered and gotten the perks email.
Thanks for taking the time to reply!
Sorry for dumb question. What exactly is the perks?
jboogie555 said:
Sorry for dumb question. What exactly is the perks?
Click to expand...
Click to collapse
All the freebies that Samsung throws in, for purchasing the device. "Galaxy Gifts" such as the movie Gravity, 3 months of Marvel Comics , 50 Gig Dropbox to name a few. They're a bunch more.
well i just hope they dont take away the marvel ones for saudi :victory:
xRevilatioNx said:
All the freebies that Samsung throws in, for purchasing the device. "Galaxy Gifts" such as the movie Gravity, 3 months of Marvel Comics , 50 Gig Dropbox to name a few. They're a bunch more.
Click to expand...
Click to collapse
Not sure if people realize this but the dropbox addition comes from going into settings/accounts and logging into Dropbox. The movie gravity becomes available when you sign into Play - Movies $ TV. No idea about the comics subscription and certainly curious as to what the others will be.
Most of the perks are available now but logging into the app. I got the movie and the 50gb by doing that.
I think the email that gets sent once you log into the new Galaxy Apps provides instructions on how to receive the gifts. Most are obvious like those already listed in this thread. Others like the free subscription to Go-Go in-flight internet requires you to log in during a flight to enroll. Hopefully it will be clear once the new app is launched.
Yes you can get them now you dont have to wait till 7/1. When I sent the 16gb version back last Thursday (for the 32gb version) i had the move Gravity and all the rest of the perks
Any sign of the elusive Galaxy apps store?
toyanucci said:
Any sign of the elusive Galaxy apps store?
Click to expand...
Click to collapse
I finally messed around with my tablet today a little before work and downloaded most of the stuff that interest me. THE Marvel subscription, GQ, some apps like Box and hand of the other magazines that are available. The app was a widget on my desktop, I just opened it and it let me choose what I wanted. The only things I don't recall seeing is the WiFi subscription service, but I was in a rush so I may have overlooked it.
Something to watch. I just signed up for the marvel unlimited through the app, but it did not appear to apply the 3 month trial. I have an email out to marvel, we'll see what they say.
Did you use this app?
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I've checked and I'm not seeing four of the perks which seem to be the ones they say you'll receive an email for. Gogo inflight Wifi, SiriusXM, Audible and Stitcher comedy programming are not showing up for me. I have the 32gb version from Bestbuy which for some reason isn't listed on the Samsung website when trying to register it, i'm not sure if this has anything to do with the perks since te other offers are there. I've contacted Samsung on Facebook but it doesn't seem to be moving very fast.
Update: I went through the "Ask Samsung" tab on their Facebook support page and received the email with the instructions and necessary codes for all four offers hours later. As previously mentioned by another poster the GoGo wifi can only be activated while in a flight.
I think a lot of the perks depend on the country your tablet is registered to. When I registered my Note Pro 12.2 (Canada) I didn't get all the advertised perks I.e. Playstore credit, etc.
clintonroche said:
Did you use this app?
Click to expand...
Click to collapse
Yes
So I had a live chat with them about my lack of perks. Their suggestion, remove Samsung accounts and sign back in. I did and got an email saying I already received the perks, so back to live chat I went. 45 minutes later, they said I'd be emailed in 2 business days with the perks. I was emailed this morning by Adam M, with ONLY the audible code. I've replied to his email and also went back on live chat and am awaiting the other codes, I travel a lot and especially need the gogo in flight Internet code! So I await a reply from him before the end of the day or I'll ditch live chat altogether and just call them, but I don't know why they'd only send audible and waste my time in having to run them down for the others...not a very efficient use for any of our time.
toyanucci said:
So I had a live chat with them about my lack of perks. Their suggestion, remove Samsung accounts and sign back in. I did and got an email saying I already received the perks, so back to live chat I went. 45 minutes later, they said I'd be emailed in 2 business days with the perks. I was emailed this morning by Adam M, with ONLY the audible code. I've replied to his email and also went back on live chat and am awaiting the other codes, I travel a lot and especially need the gogo in flight Internet code! So I await a reply from him before the end of the day or I'll ditch live chat altogether and just call them, but I don't know why they'd only send audible and waste my time in having to run them down for the others...not a very efficient use for any of our time.
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i'm curious as well on how the gogo promo will work. From reading the details it seems like all we need to do is get on a flight and login from the tab s and register from there. Nothing is clear though so who knows.
32gb best buy.. same as others. What a nightmare getting this stuff lol. Deleted account so many times no codes. Talk to live blah blah blah.
Got the same email about audible books yet nothing else. I call they tell me 1-3 days I would get the rest. No big deal
I'm going to simply present a few facts and see if I am the only one reaching the same conclusion.
1. On 14 April 2016 I ordered the first of 2 "Live Cases" for the Nexus 6P, and the order was sent to Google's factory.
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2. On 16 April 2016 I received an alert from my bank (which never happens) asking me to review suspicious transactions:
These were the transactions, all in the city of "Shenzhen", China, including a hotel stay costing me $1,892:
Plotting the locations on a map shows where the fraudster traveled between:
3. On 18 April 2016 I received a tracking update from Google revealing the order had shipped from "Shenzhen", China. In addition, the tracking website displayed a map of the pick-up location (presumably the Google factory). Note the proximity of the pick-up pushpin to the fraudulent purchases above:
Obviously setting up my new card everywhere has been hugely inconvenient, not to mention nearly being defrauded by some $2000.
I do not believe Google share the credit card info with the factory. But it is not impossible that there may be some vulnerability in the order system whereby a factory order processing worker may have been able to access the info. Or the info may have unintentionally been included on a docket, etc. Plenty of possibilities, including coincidence.
I have notified the Google Store team and await their response. I will update this thread if anything of substance comes back from them.
CJSnet said:
I'm going to simply present a few facts and see if I am the only one reaching the same conclusion.
1. On 14 April 2016 I ordered the first of 2 "Live Cases" for the Nexus 6P, and the order was sent to Google's factory.
2. On 16 April 2016 I received an alert from my bank (which never happens) asking me to review suspicious transactions:
These were the transactions, all in the city of "Shenzhen", China, including a hotel stay costing me $1,892:
Plotting the locations on a map shows where the fraudster traveled between:
3. On 18 April 2016 I received a tracking update from Google revealing the order had shipped from "Shenzhen", China. In addition, the tracking website displayed a map of the pick-up location (presumably the Google factory). Note the proximity of the pick-up pushpin to the fraudulent purchases above:
Obviously setting up my new card everywhere has been hugely inconvenient, not to mention nearly being defrauded by some $2000.
I do not believe Google share the credit card info with the factory. But it is not impossible that there may be some vulnerability in the order system whereby a factory order processing worker may have been able to access the info. Or the info may have unintentionally been included on a docket, etc. Plenty of possibilities, including coincidence.
I have notified the Google Store team and await their response. I will update this thread if anything of substance comes back from them.
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Click to collapse
Or, or maybe just maybe your WiFi connection wasn't protected. Or, someone stole your card number whilst shopping some places else and this was just a major coincidence...
We may never know!
M_T_M said:
Or, or maybe just maybe your WiFi connection wasn't protected. Or, someone stole your card number whilst shopping some places else and this was just a major coincidence...
We may never know!
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Click to collapse
I highly doubt that the OP could be that stupid enough to do those things above but I would wanna know how this goes on
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ironman38102 said:
I highly doubt that the OP could be that stupid enough to do those things above but I would wanna know how this goes on
Sent from my Moto G using Tapatalk
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OP will for sure deliver on a resolution mate...let's wait!!:highfive:
M_T_M said:
Or, or maybe just maybe your WiFi connection wasn't protected. Or, someone stole your card number whilst shopping some places else and this was just a major coincidence...
We may never know!
Click to expand...
Click to collapse
I never purchase on unsecured connections.
No reply from the Google Store team yet, oddly enough. Not even acknowledgment that they're looking into it.
Cheers!
M_T_M said:
OP will for sure deliver on a resolution mate...let's wait!!:highfive:
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Not sure if trolling me or actually serious. You're slacking in terms of trolling.
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First response from Google which I've challenged:
I am really sorry about this, but we couldn't detect any unauthorized charges from our end. I would request you to get in touch with your bank immediately or the financial institution the card is associated with and check the status. It would be great if they could help you with a transaction ID for the specific charges and provide more information regarding the same.
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Click to collapse
Cheers!
CJSnet said:
First response from Google which I've challenged:
Cheers!
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Click to collapse
Seems like you been scanned or getting your credit card info stolen.
This can be due to
1. Open WiFi
2. Bad applications installed.
3. Really bad luck?
4. Hijacked session?
Sorry to hear that too, we should wait and see if someone has the same issues.
Maybe the site was hijacked? Idk
Sent from my SM-G9350 using Tapatalk
One major question.
Why would Google send your credit card information to a manufacturer? That makes no sense. You pay Google, Google pays the manufacturer some of the money, you get your case made. The manufacturer doesn't get the whole $35, Google gets it, then pays a rate per order probably at the end of the month/quarter, never should the factory see your credit card number.
Sent from my SM-G935V using Tapatalk
_Dennis_ said:
One major question.
Why would Google send your credit card information to a manufacturer? That makes no sense. You pay Google, Google pays the manufacturer some of the money, you get your case made. The manufacturer doesn't get the whole $35, Google gets it, then pays a rate per order probably at the end of the month/quarter, never should the factory see your credit card number.
Sent from my SM-G935V using Tapatalk
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Yes I covered that in my original post.
Cheers!
Well we do know one thing.. Someone had a good time for almost 2gs at a hotel stay.
Sent from my Nexus 6 using Tapatalk
CJSnet said:
Yes I covered that in my original post.
Cheers!
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You did, with one sentence. I'm not sure why it would be on a docket slip, since the CC info would not be useful, that would be a major screw up, one that would cost a few people their jobs. Also it could be a vulnerability in the order processing, but same with any order you placed online, so it would not necessarily be from ordering at Google. It just seems highly unlikely that your card would be stolen by Google or leaked by Google, much more likely it was a coincidence.
I once had my credit card info stolen, was used to by pizza in Richmond VA which is on the other side of the US. I assumed an ATM skimmer or some other technique was used, for my ~$60 back and had to input my new info for s month or so when I paid bills. I didn't assume some company with a tie to Richmond stole it.
Also, almost everything you buy is manufactured in shenzen China.
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Thanks for your input guys.
Latest update:
We are looking into the case for a better resolution regarding the issue.
I've escalated the case to our concern team. We would get back to you within 72 hours. Rest assured, I'm sure your issue will be fixed.
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Exciting times! They're going to 'fix my issue'. Time travel perhaps.
I'll keep you posted.
Edit: They don't get back to me in 72 hours, but 6 days.
Cheers!
CJSnet said:
Thanks for your input guys.
Latest update:
Exciting times! They're going to 'fix my issue'. Time travel perhaps.
I'll keep you posted.
Cheers!
Click to expand...
Click to collapse
Yeah let's hope they get your money back
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6 days after they promised a reply in 3 days, a reply from someone who can barely speak English:
We feel sorry for the inconvenience caused, I certainly understand the issue and the situation.
It is really bad this to happen, I truely feel back about this.
To help you with this further, I've escalated this issue to concern team,
I want you to know that the team is deeply investigating on this and will help you accordingly,
Currently I'm waiting for the update from the team, once I get the reply from the team I'll be happy to convey the message to you.
Till then I'd keep this case open in escalated catefory.
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Nice to see Google taking this so seriously. [emoji15]
Cheers!
I'm kinda disappointed with Googles responses so far. I'll be ordering a Nexus 6p from them coming June and I am having second thoughts because if something like this happens, my dad will never let me buy anything off from Google Store.
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Thank you for reporting the unauthorized charges on your credit card, and for providing the location where the charges were incurred. You are correct that Google does not share full payment info with merchants so this incident is unusual. We take this type of feedback very seriously and our team is investigating your case.
We appreciate your patience and understanding. Please let me know if you have any other questions.
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Cheers!
Final response from Google:
Thank you for your patience while we looked into this issue.
A few different teams at Google have independently investigated the incident, and have verified that there has been no information security leak of payments credentials to the manufacturer through the purchase of your Live Case. Though very odd that this happened in the same province as where the phone was manufactured, we are not able to find a link with Google.
Thank you again for taking the time to report this issue.
Click to expand...
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Cheers!
Did you made the order on public place or your home?
Svid said:
Did you made the order on public place or your home?
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Home.
Cheers!