Nexus 7 Backlight issue - Nexus 7 General

I just got my nexus tablet today and right after turning it on, I noticed that the backlight comes in very uneven from the left. I can pretty much see exactly where each light is shining from and it creates bright spots on the left of the screen. Add to that, it appears some of the backlights aren't even working as the lower half of my screen is dark most of the time and there are gaps in the lighting.
I will post pix in a bit.

Did you try the "fix" for the screen? I read from another forum in General that has you press on the left side of the bezel fairly strongly to press the clip on that side back into place? Mine is sitting at home in its box as I'm away at the moment, but I'm sure I will be nervous and praying for a good unit when I open mine up. Given my luck on that last few android devices I've purchased, I may very well be in the aisle with the ones with defects. If it had an issue, such as backlight problems, dead pixels, etc., I will be sure to call Google up and ask for an exchange. I'm very excited, but nervous as well. I'd like to know though the portion of devices that are actually defective. We all know that if you have a problem, you are much more likely to complain and post than the thousands out there that have the device and have no problems. Let's hope the amount is in the small minority, and is not something wide spread like the old Galaxy Vibrant and its GPS signal.

I will try the firm pressing... As far as complainers, its true. The ones with bad devices will have a much louder presence online. At any rate. Im severely disappointed.
I was on hold for half an hour before I just gave up.
I should have bought this in store from a B&M retailer so I could just return it instead. At least my iPad still works...

Okay, here are the pix...
DSC01213 by tsy87, on Flickr
DSC01214 by tsy87, on Flickr
DSC01215 by tsy87, on Flickr
DSC01218 by tsy87, on Flickr
DSC01222 by tsy87, on Flickr

Wow that looks bad. Reminds me of landing issues from CRTs.
I hate that for you and I know it will be another wait and more hassle but, I'm sure google will replace it.

icoman said:
Wow that looks bad. Reminds me of landing issues from CRTs.
I hate that for you and I know it will be another wait and more hassle but, I'm sure google will replace it.
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thanks for the sympathy! I hope so too, but contacting google for support is a PITA. I already sent an email but I will call again tomorrow.
Honestly, this is the 2nd and last time I will purchase any physical device straight from google. Trying to contact customer support is such a challenge. I'll just go back to amazon for all my purchasing needs

Had the exact same issue 100%. Easy fix, 58 minutes on hold, a 30 second conversation, and they are overnighting me a new one. Stick this one in that box when it gets here, apply RMA label and drop off at UPS store or call them to come get it if that's better for you sir.

Your leds are dead. Definitely need a replacement.
Sent from my Nexus 7 using xda app-developers app

I would be happy to get you have lol mine is half green with like glitches in the screen so I though oh ok maybe it's just stuck pixels so I turned on the pixel finder app and it's a beautiful color of which ever color all colors are perfect so that's confusing.

Landara said:
Had the exact same issue 100%. Easy fix, 58 minutes on hold, a 30 second conversation, and they are overnighting me a new one. Stick this one in that box when it gets here, apply RMA label and drop off at UPS store or call them to come get it if that's better for you sir.
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hahaha, yeah i spent 30 min on hold, then gave up.... back on hold again. I guess this is what we get for being beta testers.

Landara said:
Had the exact same issue 100%. Easy fix, 58 minutes on hold, a 30 second conversation, and they are overnighting me a new one. Stick this one in that box when it gets here, apply RMA label and drop off at UPS store or call them to come get it if that's better for you sir.
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Click to collapse
Same here...53 minutes on hold, 30 second conversation, got the email about the return from them before I even hung up. The CS rep said that he'd been getting quite a few calls with similar issues.

im currently on hold with them.... are they even open right now?

tsy87 said:
im currently on hold with them.... are they even open right now?
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Yeah, I just got off the phone with them about 15 minutes ago after a 53 minute wait. I believe they are 24 hour service.

thanks, I guess ill get some BF3 in while I wait lol!

strange... they said they will contact me again later on. I already got the email from them with just the basic ticket info. He didn't mention anything about overnighting me another unit.

I'm debating if I should just ask for a full refund instead of an exchange...

after passing the 48 hour window they originally said, I called in again. Now they are telling me to wait till Monday.
If come Monday I hear nothing I will just call my CC company and stop payment. This is ridiculous.

Looks like a gap has developed allowing backlight to seep through. Try reseating the assembly as others have stated or just RMA.

mi7chy said:
Looks like a gap has developed allowing backlight to seep through. Try reseating the assembly as others have stated or just RMA.
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I dont think its simply a screen separation issue because the lower LED's act irratically vs the top LEDs. Its more noticeable when the screen dims. The top will dim normally whereas the bottom LED will just shut off completely.

Related

Second & Third Wave of Nexus 7's

Got a call from Gamestop today to come pick up my Nexus 7, originally I was schedule to receive it on the third wave around Aug 8th.
I let the dude know I didn't want to pick it up due to all the problems I'd been reading about and was wanting to wait it out for the second & third waves.
My question is this: Are these second and third waves going to be any different from a manufacturing standpoint? Or can we expect to endure the same problems most first wave users are being plagued with? Google's aware of all these problems, but are they doing anything different to amend them? I'm reeeeally not trying to risk picking up a defective device and have to go through the whole defective unit return.
I am extremely interested in any professional opinions on this too (quotes from employees?)
Mine is currently reserved at gamestop, waiting for that call/text.
One more thing... I was told by the Gamestop employees that any defective exchanges would be done from the stock in-store (wouldn't this just be more of the same wave of defective tablets?) and can only be done within 30 days and after that you will have to go through the manufacturer.... Would this be Asus or Google? And are we better off purchasing through the Google Play store themselves? In the unfortunate case of the unit going bad after the 30 day grace period is up from Gamestop.
From the conversation I had with the representative when I was doing warranty exchange on mine, anything after the initial wave of devices should not have the screen creek issue. They are making sure all the screens are secured properly now. The other reason I was returning mine was because of the terrible screen flicker, he did not touch on that and said, "he has only heard about a few cases of the screen flicker."
So it looks like the screen creek should be fixed for sure but I am not sure about the other issues.
roush611 said:
From the conversation I had with the representative when I was doing warranty exchange on mine, anything after the initial wave of devices should not have the screen creek issue. They are making sure all the screens are secured properly now. The other reason I was returning mine was because of the terrible screen flicker, he did not touch on that and said, "he has only heard about a few cases of the screen flicker."
So it looks like the screen creek should be fixed for sure but I am not sure about the other issues.
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Yeah, the guy at my Gamestop was completely clueless to any of these device problems. I'm pretty worried about dead pixels, even if they're not showing up right away, but down the road. I'm seriously considering getting back my deposit and waiting for Google to address these issues and let us know they've been fixed. Because at this point, I feel that it's almost like playing russian roulette with these early units. :/
hullbay said:
Yeah, the guy at my Gamestop was completely clueless to any of these device problems. I'm pretty worried about dead pixels, even if they're not showing up right away, but down the road. I'm seriously considering getting back my deposit and waiting for Google to address these issues and let us know they've been fixed. Because at this point, I feel that it's almost like playing russian roulette with these early units. :/
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Just go get the damn thing, if there's a problem then take it back or call Google, it's got a one year warranty for that stuff. Everyone still waiting on theirs from Google, and you won't go pick yours up now wtf, I got mine from GameStop a week and a half ago and it's fine. Stop being a vagina and go get it and have fun with it.
Sent from my Galaxy Nexus
First, you must keep in mind that more people are going to a forum to complain than compliment. That's just human nature.
I believe the screen flicker has more to do with your wifi connection than the device.
I pre ordered mine through Google so I guess that would make it first wave and it's a near perfect as a tablet can be.
The most popular issue is screen lifting on the left portrait side. Other complaints are nowhere near as common.
After I returned my 16 with screen separation to Sam's, I called Google CS twice this weekend to find out what's being done about this, in order to make a better informed decision about buying another one. Both reps I spoke with were aware of the issue but said that it was very rare, a bad batch.
Although I knew that they were understating the frequency of this problem, I did decide to order the 8. My experience with the first one was overwhelmingly positive, and I missed having it. Mostly it was the rationalization that if I order from the Play store I can exchange it as many times as I need to.
If I was aware of the information that would be posted Monday, I probably would have waited.
In case you missed it, someone disassembled theirs with a heat gun and gave us the current working theory for why this is happening.
http://forum.xda-developers.com/showpost.php?p=29194958&postcount=372
http://forum.xda-developers.com/showpost.php?p=29202762&postcount=391
You really should read his analysis, but I'll summarize. There is a ledge around the inside of the frame. It is covered with double-sided tape. The display rests on this ledge and relies on its adhesion to stay seated. The ledges for the top and bottom sides of the device are the widest (12 and 16 mm), and the right ledge is 6.5 millimeters.
The left ledge is the only side that isn't a constant width. The top and bottom portions of the left ledge are 3 mm, but there is a middle portion that is even narrower to make room for the touchscreen input cable. It's only 1.5 mm wide.
Since this is the common point of separation, it seems likely that the adhesive on the left ledge is not strong enough to fasten the display to such a narrow contact area.
Full credit to Simon Haddow (nexus7dude) for this information and these images.
If he's right, the cause of left side screen lifting is present in all units. The obvious possible solutions are to either redesign the frame, which would be disastrous, or to increase the strength of the adhesive being used on this ledge.
Some people are being told by CS that it was a gluing problem. If that's true, new units should have a stronger bond, at least along the left ledge.
My order will be delivered tomorrow. I'm not optimistic that they've already made these changes to outgoing units.
But at the same time, as long as Google honors its role in Play store warranties, I expect to be happy with this purchase.
pxlitup said:
The most common issue is screen lifting on the left portrait side. Other complaints are nowhere near as common.
After I returned my 16 with screen separation to Sam's, I called Google CS twice this weekend to find out what's being done about this, in order to make a better informed decision about buying another one. Both reps I spoke with were aware of the issue but said that it was very rare, a bad batch.
Although I knew that they were misrepresenting the frequency of this problem, I did decide to order the 8. My experience with the first unit was overwhelmingly positive, and I missed it. Mostly it was the rationalization that I can exchange it as many times as I need to.
If I was aware of the information that would be posted Monday, I probably would have waited.
In case you missed it, someone disassembled theirs with a heat gun and gave us the current working theory for why this is happening.
http://forum.xda-developers.com/showpost.php?p=29194958&postcount=372
http://forum.xda-developers.com/showpost.php?p=29202762&postcount=391
You really should read his analysis, but I'll summarize. There is a ledge around the inside of the frame. It is covered with double-sided tape. The display rests on this ledge and relies on its adhesion to stay seated. The ledges for the top and bottom sides of the device are the widest (12 and 16 mm), and the right ledge is 6.5 millimeters.
The left ledge is the only side that isn't a constant width. The top and bottom portions of the left ledge are 3 mm, but there is a middle portion that is even narrower to make room for the touchscreen input cable. It's only 1.5 mm wide.
Since this is the most common point of separation, it seems likely that the adhesive on the left ledge is not strong enough to fasten the display to such a narrow contact area.
Full credit to Simon Haddow (nexus7dude) for this information and these images.
If he's right, the cause of left side screen lifting is present in all units. The obvious possible solutions are to either redesign the frame, which would be disastrous, or to increase the strength of the adhesive being used on this ledge. Some people are being told by CS that it's a gluing problem. If that's true, they should be correcting units by using a stronger bond, at least along the left ledge.
My order will be delivered tomorrow. I'm not optimistic.
But at the same time, as long as Google honors its role in Play store warranties, I expect to be happy with this purchase.
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Click to collapse
Good info. Ill be keeping an eye on mines down the road. If it eventually lifts in the area shown, then ill just send it in to get stronger bond applied. I ordered through playstore and haven't noticed anything. But that's what warranties are for. This is something that will easily be covered of it does happen. I can see why some units are having this happen. Based on your summary and the pics.
sway40 said:
Just go get the damn thing, if there's a problem then take it back or call Google, it's got a one year warranty for that stuff. Everyone still waiting on theirs from Google, and you won't go pick yours up now wtf, I got mine from GameStop a week and a half ago and it's fine. Stop being a vagina and go get it and have fun with it.
Sent from my Galaxy Nexus
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Agree 100%. People complain about the problems. They don't complain about fine units. I'm sure many many more people have good units than bad ones. And if you happen to get unlucky... return it! Some people....
Just talked to a Google rep. We have a 15 day "grace period" where we can get facilitated exchanges through Google. After that we hhave to deal with Asus.
Sent from my Nexus 7 using Tapatalk 2
ikn0wagh0st said:
Just talked to a Google rep. We have a 15 day "grace period" where we can get facilitated exchanges through Google. After that we hhave to deal with Asus.
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Haven't they been telling people that warranties for Play store purchases will be handled by Google for the first year?
I hope you're trolling.
EDIT: http://forum.xda-developers.com/showthread.php?t=1773057
There's an entire thread about it.
pxlitup said:
Haven't they been telling people that warranties for Play store purchases will be handled by Google for the first year?
I hope you're trolling.
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Believe me, I wish I was trolling. I'm sure every rep is saying something different. Try calling, the wait time is under a minute.
Sent from my Nexus 7 using Tapatalk 2
Ya I've returned 3 here in canada (2 staples, 1 best buy) all had glass separation issue
im terrified to go buy another one, but i dont know how long to wait, not sure if 2nd batches have been shipped to canada, if they have been fixed even; no idea, im just gonna wait as long as i possibly can
I just picked up my N7 at FutureShop this morning and everything seems to be fine.. been watching the transformer movie to kill the batttery and nothing blew or anything..
Of course I do too have the same problem with the screen being slightly lifted.
ikn0wagh0st said:
Believe me, I wish I was trolling. I'm sure every rep is saying something different. Try calling, the wait time is under a minute.
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Just got off the phone. He reassured me that this was absolutely not the case and that Play store orders will be handled by Google for 12-month warranty claims.
I asked him if there was any documentation of this, and he said that he would send me something.
E-mail from Google said:
The Nexus 7 is manufactured by ASUSTeK Computer Inc. Please contact Google
customer support for service on the ASUS limited 12 month warranty for the
Nexus 7 if purchased from Google Play, and refer to the warranty card in
the Nexus 7 packaging or visit www.asus.com for details on the ASUS
limited warranty.
If your Nexus 7 wasn't purchased from Google Play, please contact ASUS
directly for warranty service by using one of the contact options at
www.asus.com
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Click to collapse
I haven't found the warranty on ASUS website yet, but I did find the Nexus 7 warranty on a Google support page. It looks disturbingly like an edited version of the above.
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2662734
Google Play said:
The Nexus 7 is manufactured by ASUSTeK Computer Inc. ASUS provides a limited 12 month warranty for the Nexus 7. Please refer to the warranty card in the Nexus 7 packaging or ASUS for details on the ASUS limited warranty.
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Click to collapse
SS2006 said:
Ya I've returned 3 here in canada (2 staples, 1 best buy) all had glass separation issue
im terrified to go buy another one, but i dont know how long to wait, not sure if 2nd batches have been shipped to canada, if they have been fixed even; no idea, im just gonna wait as long as i possibly can
Click to expand...
Click to collapse
Exactly my point in all this.
Sighx said:
I just picked up my N7 at FutureShop this morning and everything seems to be fine.. been watching the transformer movie to kill the batttery and nothing blew or anything..
Of course I do too have the same problem with the screen being slightly lifted.
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Click to collapse
How is everything fine, yet your screen is being lifted? Lol. That's unacceptable.
--
Big key words are "if purchased from Google Play". So for everwhere else selling it, Asus handles the warranties after the 30 day "grace period" ie: Gamestop? Which is what I was originally told by the employee. Wonder how well they are with this whole scenario. Might just grab my deposit back and hold out a month or so and re-order from the Play Store when they've had a chance to work out these kinks. If anything, I feel like re-sellers won't be getting these newly fixed units as quick as well as the guarantee of the 12 month warranty from Google themselves, rather than try to deal with ASUS.
SS2006 said:
Ya I've returned 3 here in canada (2 staples, 1 best buy) all had glass separation issue
im terrified to go buy another one, but i dont know how long to wait, not sure if 2nd batches have been shipped to canada, if they have been fixed even; no idea, im just gonna wait as long as i possibly can
Click to expand...
Click to collapse
Same here,
I've bought 2, 1 from staples and 1 from Future Shop. Mainly it is the screen flicker problem. If ONLY google would smarten up and RELEASE A ****ING STATEMENT and let us KNOW if some of these issues could or will be fixed in a future patch!
qwerty123321 said:
Same here,
I've bought 2, 1 from staples and 1 from Future Shop. Mainly it is the screen flicker problem. If ONLY google would smarten up and RELEASE A ****ING STATEMENT and let us KNOW if some of these issues could or will be fixed in a future patch!
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+1 Exactly.
hullbay said:
Yeah, the guy at my Gamestop was completely clueless to any of these device problems. I'm pretty worried about dead pixels, even if they're not showing up right away, but down the road. I'm seriously considering getting back my deposit and waiting for Google to address these issues and let us know they've been fixed. Because at this point, I feel that it's almost like playing russian roulette with these early units. :/
Click to expand...
Click to collapse
Wtf is wrong with you? So a couple of people come to a forum to cry about a device issue, while others stay off the forums and love the device, and that makes you want to not buy the N7? Toughen up buttercup.
Sent from my Nexus 7 using xda app-developers app

2nd Nexus returned....refund time.

I'm sorry to say my second Nexus 7 despite initially looking good has now popped the left side of its glass and displayed a stuck green sub-pixel. I'm really disappointed as I think its a fantastic device apart from the poor QC. I may try and buy later if I see on this forum that ASUS have got there act together.
Good luck to all who are trying to get a decent unit.
Poor QC, overinflated expectations for a entry level device, or a newly registered shill poster.
I replaced mine through the play store and its perfect. Maybe I just got lucky.
Sent from my Galaxy Nexus using Tapatalk 2
CrazyPeter said:
Poor QC, overinflated expectations for a entry level device, or a newly registered shill poster.
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LOL! I dont think expecting the glass to be stuck to the body of the device is an 'inflated expectation'? regardless of price point. Tosser :laugh:
Yeah I'm pretty sure the front is not supposed to fall off
http://www.youtube.com/watch?v=WcU4t6zRAKg
Sent from my Nexus 7 using xda premium
He is right. My first nexus had screen lift. My second had a faulty LCD and my third has screen lift again.
Sent from my Nexus 7 using xda premium
Same here, my second replacement is good, glad i did it instead of putting up with a creaky raised screen
Sent from my Nexus 7 using xda app-developers app
haloimplant said:
Yeah I'm pretty sure the front is not supposed to fall off
http://www.youtube.com/watch?v=WcU4t6zRAKg
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
Some of them are built so the front doesn't fall off at all... just some aren't prepped quite as safe as some of the others
Here is a thought... A crazy one I know but here you go....
Instead of constantly replacing a newly released device because of minor screen lift that does not effect normal use how about taking a chill pill, breathing in and out and relaxing?
Mine has screen lift and it still works great! Me? I will wait a few months and replace it once the flaw is fixed in manufacturing and there has been enough time to filter out all the flawed still in stock versions...
When I picked up my first one and it had screen lift, I was disappointed and angry. When I exchanged for a second one and it had screen lift and a non-functioning touch screen, I was just angry. When I picked up my third one with screen lift I just shrugged. Yesterday I picked up my fourth one with screen lift and a loudly popping speaker and I just laughed :silly:
There must be bad lots or something?
On my first unit I bought at staples and everyone I know local has no issues and no replacements. I have been and will keep looking for issues on them but so far so good.
raqball said:
Here is a thought... A crazy one I know but here you go....
Instead of constantly replacing a newly released device because of minor screen lift that does not effect normal use how about taking a chill pill, breathing in and out and relaxing?
Mine has screen lift and it still works great! Me? I will wait a few months and replace it once the flaw is fixed in manufacturing and there has been enough time to filter out all the flawed still in stock versions...
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Yeah, what is up with people, expecting a product without defects? That is just weird.
Hopefully those people get filtered out of the gene pool and we can live in a peaceful future were defects are accepted as normal.
Ravynmagi said:
Yeah, what is up with people, expecting a product without defects? That is just weird.
Hopefully those people get filtered out of the gene pool and we can live in a peaceful future were defects are accepted as normal.
Click to expand...
Click to collapse
Learn to read....
I said nothing about a defect being acceptable..
You may now remove foot from mouth...
raqball said:
Here is a thought... A crazy one I know but here you go....
Instead of constantly replacing a newly released device because of minor screen lift that does not effect normal use how about taking a chill pill, breathing in and out and relaxing?
Mine has screen lift and it still works great! Me? I will wait a few months and replace it once the flaw is fixed in manufacturing and there has been enough time to filter out all the flawed still in stock versions...
Click to expand...
Click to collapse
I'll bet that what actually happens is you'll send yours in, and you'll receive a refurb with EXACTLY the same problem. But you're so Zen-like about the whole thing, you'll just smile and go through the process over and over and never lose your cool. I envy your calm.
Of course, you'll have to hope the defect is obvious immediately, because every time you connect a new device to your Google account (and granted, one should put a hard limit on how many defects one accepts before considering the product to be junk) you'll use up a Google Music activation. And we can only deactivate 10 devices in a year. A big deal? Maybe, if you go through freaking defective products like this trying to get one that works decently.
Oh, and that will be another device that shows up in your list in Google Play that you can't delete. You'll remove it from the menu, but it'll be sitting there, taunting you.
Oh, and maybe you open an ebook on the defective that's limited to 3 devices, and then you can't open the book on your new one. And maybe the "remove from device" option isn't there, so you have to go through Google to get things fixed. But hey, relax, right?
If you're happy to sit on a defective device for months with the hope that it'll be better fixed later, knock yourself out. For some of us, the Nexus 7 is a special device, being the only Nexus tablet, and we just want one without defects. This whole preachy routine really does get a bit old.
raqball said:
Here is a thought... A crazy one I know but here you go....
Instead of constantly replacing a newly released device because of minor screen lift that does not effect normal use how about taking a chill pill, breathing in and out and relaxing?
Mine has screen lift and it still works great! Me? I will wait a few months and replace it once the flaw is fixed in manufacturing and there has been enough time to filter out all the flawed still in stock versions...
Click to expand...
Click to collapse
Here is a rational thought.
How about a device should not have a so called minor screen lift issue. That moves around when you touch you the screen. That when you pick up the device and hold it the damn thing feels like it is falling apart and about to simply break.
Only a fool would accept that and keep the device. It doesn't affect normal use? What are you smoking? A touch screen device with a defective screen doesn't effect normal use? So you're going to keep a bad crappy device for a couple of months because hell I don't know why. So everybody else should keep their as well.
These devices currently have a ton of QC issues. Fact. People will report and discuss them. The only trolls are the people that keep saying people reporting issues etc must be trolling.
wynand32 said:
I'll bet that what actually happens is you'll send yours in, and you'll receive a refurb with EXACTLY the same problem. But you're so Zen-like about the whole thing, you'll just smile and go through the process over and over and never lose your cool. I envy your calm.
Of course, you'll have to hope the defect is obvious immediately, because every time you connect a new device to your Google account (and granted, one should put a hard limit on how many defects one accepts before considering the product to be junk) you'll use up a Google Music activation. And we can only deactivate 10 devices in a year. A big deal? Maybe, if you go through freaking defective products like this trying to get one that works decently.
Oh, and that will be another device that shows up in your list in Google Play that you can't delete. You'll remove it from the menu, but it'll be sitting there, taunting you.
Oh, and maybe you open an ebook on the defective that's limited to 3 devices, and then you can't open the book on your new one. And maybe the "remove from device" option isn't there, so you have to go through Google to get things fixed. But hey, relax, right?
If you're happy to sit on a defective device for months with the hope that it'll be better fixed later, knock yourself out. For some of us, the Nexus 7 is a special device, being the only Nexus tablet, and we just want one without defects. This whole preachy routine really does get a bit old.
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Guess how many devices I have linked to my account? lol
Seven GNex phones and two N7s. I've returned 4 N7s but one of them had a broken touch screen so I couldn't actually set it up and on the other the screen lift was so bad that I didn't bother powering it up. Crazy stuff. I honestly don't know why I keep coming back to the Nexus brand after my recent experiences.
Here's an actual rational though.
Only a fool would fail to read and call someone out for something opposite of what they said.
CHILL OUT, COUNT TO 10 before you make yourself look like an idiot again. He never suggested you accept a flaw, he said that repeatedly doing the same thing and expecting a different result is not the best idea. Obviously you want the device, but instead of complaining about it here, which will do absolutely freaking nothing, why not take a breath and waiting a week? Rapid fire returns sure haven't worked for you yet.
Yawn....
Every device has growing pains the the N7 is no different... Google botched the pre-orders and they have a manufacturing issue to correct...
I will TRY and make this simple...
Let say Google had 10 million produced before they correct the manufacturing process / defect.. Now lets say they sold 5 million... That leaves 5 million defective units still on shelves / in stock...
You can continue to exchange it until the cows come home and guess what? Your replacement is going to come from the defective (read: in stock) pile until the defect is corrected and the originally shipped (read: defective) units have been depleted...
Save yourself the headache, stress, tantrums and wait a few months for the issue to be resolved and the fixed units to become the in stock norm...
If the unit has an issue that prevents it from functioning then that's another matter... Slight screen raise is not one of those... Keep on replacing it and keep getting the same (read: originally manufactured defect) unit in the mail... It's your headache not mine and I'm not the one throwing a tantrum in an online forum..
I will wait a few months and exchange mine once Google has resolved the issue and the in stock tablets are that of the fixed variety...
My .02
Solange82200 said:
Same here, my second replacement is good, glad i did it instead of putting up with a creaky raised screen
Sent from my Nexus 7 using xda app-developers app
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Same for me. I contemplated not returning it to Office Depot but I ran by there at lunch and swapped for this one which appears good so far.
Sent from my Nexus 7 using xda premium
raqball said:
Learn to read....
I said nothing about a defect being acceptable..
You may now remove foot from mouth...
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Click to collapse
You said you are fine with screen lift. Screen lift is a defect.

Had it for less than a week and screen dead

Last night my phone got a text and when I took it out my pocket the screen would not turn on. It was just blank. The buttons next to the home button still light up and the LED light still flashes. Vibrate still works etc. I took the battery out and out it back in... nope the screen is buggered. It has no water damage and it hasn't been dropped etc.
Just thought I would post this in case anyone has any similar problems.
I'm so angry If I'm being honest... my phone store wouldn't even send it away for me... they asked me to phone customer services and pack it and send it away myself. I have exams etc so its something I refused to do. Thankfully another store helped me out but I have never been so angry at a combination of companies. I have already spend £100 up front for the phone. Now I have no phone and apparently there is none in stock so I'll have to wait until they are ready. Not even given a replacement.
tartanarmy1 said:
Last night my phone got a text and when I took it out my pocket the screen would not turn on. It was just blank. The buttons next to the home button still light up and the LED light still flashes. Vibrate still works etc. I took the battery out and out it back in... nope the screen is buggered. It has no water damage and it hasn't been dropped etc.
Just thought I would post this in case anyone has any similar problems.
I'm so angry If I'm being honest... my phone store wouldn't even send it away for me... they asked me to phone customer services and pack it and send it away myself. I have exams etc so its something I refused to do. Thankfully another store helped me out but I have never been so angry at a combination of companies. I have already spend £100 up front for the phone. Now I have no phone and apparently there is none in stock so I'll have to wait until they are ready. Not even given a replacement.
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I had a similar issue with my first S4. It randomly rebooted numerous times and I had it for a little under a day. I took it back the next day and swapped out my white S4 with a black one and all has been well thus far. My buddy also had an issue with his screen as well. He went to put a case on it and the screen flickered and died. He too had to get a replacement. Your situation is a little more drastic but it seems we aren't the only ones with screen issues.
travisw0204 said:
I had a similar issue with my first S4. It randomly rebooted numerous times and I had it for a little under a day. I took it back the next day and swapped out my white S4 with a black one and all has been well thus far. My buddy also had an issue with his screen as well. He went to put a case on it and the screen flickered and died. He too had to get a replacement. Your situation is a little more drastic but it seems we aren't the only ones with screen issues.
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It is ridiculous that the screens are faulty in the first place but if they could just give me a new one like yours I would have been as happy as larry. Did you lose all the apps etc you had downloaded? I bought ice age and everything =/
apparently my phone company only replaces new items within 7 days. If my screen broke tonight instead of last night I would not have been given a replacement and would have got a "re-furbished" one. ARRRHHHH I would have torn the place down if they had said that to me!
I've had got mine 4/29 and have had no issue except for that lag when to much crap is open in the background.
Sent from my SPH-L720 using xda premium
My issue is the red hue with pure black backgrounds
Sent from my SPH-L720 using xda app-developers app
I had my phone for about 2 days and I noticed that the screen would flicker. Since it was my first Amoled I just figured it was something I would have to get used too. Well the flicker started to get worse and even made it difficult to read anything on the phone. So I took it into sprint and told them I wanted a new one, not some returned or beat up phone.
There was a problem with the screen after all and they did give me a new in box phone. Haven't had an issue since. With any new product it just seems you might get lucky.

Just got mine....Yippee Ki Yay!!

Ordered from Newegg yesterday and got it today afternoon.
They had the lowest price ($130 for upgrades) plus no taxes and Free Next Day Shipping - can't beat that.
Felt like a kid on Christmas morning waiting for the driver to drop it off.
Activation and set-up took a while; now I am up and running.
Can't wait to explore this baby in depth.
In the meantime, if anyone has any advice on what to check for within the 14 day return period, i would appreciate it.
hirent said:
Ordered from Newegg yesterday and got it today afternoon.
They had the lowest price ($130 for upgrades) plus no taxes and Free Next Day Shipping - can't beat that.
Felt like a kid on Christmas morning waiting for the driver to drop it off.
Activation and set-up took a while; now I am up and running.
Can't wait to explore this baby in depth.
In the meantime, if anyone has any advice on what to check for within the 14 day return period, i would appreciate it.
Click to expand...
Click to collapse
Check for
1)Dead Pixels
2)Proximity sensors/Light Sensors
3)Camera Focusing on selected areas
4)Gaps on top and bottom between the aluminium(i personally don't care but you might)
BrianBaker said:
Check for
1)Dead Pixels
2)Proximity sensors/Light Sensors
3)Camera Focusing on selected areas
4)Gaps on top and bottom between the aluminium(i personally don't care but you might)
Click to expand...
Click to collapse
and the mic- on outgoing calls
BrianBaker said:
Check for
1)Dead Pixels
2)Proximity sensors/Light Sensors
3)Camera Focusing on selected areas
4)Gaps on top and bottom between the aluminium(i personally don't care but you might)
Click to expand...
Click to collapse
5)"Back" & "Home" buttons operational
Sent from my HTCONE using xda app-developers app
Thanks guys.
The back button did seem a bit off to me; I thought maybe it was me not touching it correctly. Then came on here and read the thread about the update which seems to have fixed it.
I read about the microscopic gaps in the Anandtech review, but I'm not sure if I can see any gaps with my eyes.
Will check on the others and see if I find anything amiss.
After you did all of the above, go and take pictures and video's at night. Go meet Zoe. Watch a video with volume all the way up. Blast some tunes through a good set of headset. Then report back.

Nexus 5 power button rattle fix....

Right, I may or may not be alone in this but the rattle from my power button was really starting to p**s me off. I could hear it clearly when the phone was at arms length and I tapped the screen anywhere in the top half. I thought it was the camera at first, then found holding the power button still whilst using the phone stopped it. This morning I was using my phone and decided to do something about it.
First can I say this was not any normal rattle (i.e camera lens), you could clearly hear it at arms length whilst tapping the screen in the top half. I made this video because people have told me they have the same issue. If you take your phone apart and break it, that's not my fault.
For those that have this problem and decide to do this, I hope it helps It has made me a hell of a lot happier with the phone.
http://www.youtube.com/watch?v=ego0eXYwOms&feature=youtu.be
Wow wouldn't have just been easier to send it back keep your warranty and get a new one?
Sent from my Nexus 4 using xda app-developers app
cas8180 said:
Wow wouldn't have just been easier to send it back keep your warranty and get a new one?
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Ah, forgot to mentiom, this is my 2nd one. Bought my first one and heard the rattle, took it back after 2 hours. The replacement does the same thing and looking on here in the defects thread it seems a few people have the problem. There's no sort of warranty seal inside the phone and the stuff can easily be taken out again should it die for some reason and I need to get a new one under warranty.
nice? possible to change into a higher mah battery?
auggie246 said:
nice? possible to change into a higher mah battery?
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Click to collapse
The battery seems easy enough to remove, so if there were one available I suppose it wouldn't take more than a few minutes to change
deansaunders said:
Ah, forgot to mentiom, this is my 2nd one. Bought my first one and heard the rattle, took it back after 2 hours. The replacement does the same thing and looking on here in the defects thread it seems a few people have the problem. There's no sort of warranty seal inside the phone and the stuff can easily be taken out again should it die for some reason and I need to get a new one under warranty.
Click to expand...
Click to collapse
Some people analyse small insignificant things too much, surely it couldn't have made an audible noise level outside of a sound proof box.
Did the sales person look at you bemused or did he test the rattle and end up deafened by it?
mtbgus said:
Some people analyse small insignificant things too much, surely it couldn't have made an audible noise level outside of a sound proof box.
Did the sales person look at you bemused or did he test the rattle himself/herself and end up deafened by it?
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Click to collapse
He agreed that he could hear the rattle. It may not have seemed that important to him in a loud and busy shop, but when you're sat on your sofa in the evening and even the slightest of taps near the top of the screen make it rattle it doesn't take long before it becomes very annoying. If it were just when I shook the phone near my ear or something then I would have just accepted it, but it's the fact it is hard to ignore,even at arms length, made me want to do something about it.
deansaunders said:
He agreed that he could hear the rattle. It may not have seemed that important to him in a loud and busy shop, but when you're sat on your sofa in the evening and even the slightest of taps near the top of the screen make it rattle it doesn't take long before it becomes very annoying. If it were just when I shook the phone near my ear or something then I would have just accepted it, but it's the fact it is hard to ignore,even at arms length, made me want to do something about it.
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Click to collapse
Fair enough I guess.
I did the very same with my Nexus 4. Using tiny bits of tissue. Dunno why everyone is crying about it, its a very simple fix!
Thanks mate
I'm getting my N5 tomorrow, and living in a country not supported by Google Play Devices, it's nice to know that I can fix stuff like that myself
Stick it in a case, that should do it.
Rusty! said:
Stick it in a case, that should do it.
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Click to collapse
I have a case for it that I got off ebay, a clear tpu gel one. It muffles the sound but it is still there, plus I really like the feel of the phone and in the case you lose that.
deansaunders said:
The battery seems easy enough to remove, so if there were one available I suppose it wouldn't take more than a few minutes to change
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Click to collapse
Can't wait for this:
http://forum.xda-developers.com/showthread.php?t=2239829
Nbsss said:
Can't wait for this:
http://forum.xda-developers.com/showthread.php?t=2239829
Click to expand...
Click to collapse
If you check further down the General section you'll see yesterday I posted screenshots where I got almost 7 hours of screen on time over an 11 or so hour period with the N5 Admittedly that was 99% on wifi, but it's still good
deansaunders said:
If you check further down the General section you'll see yesterday I posted screenshots where I got almost 7 hours of screen on time over an 11 or so hour period with the N5 Admittedly that was 99% on wifi, but it's still good
Click to expand...
Click to collapse
I'm on track for 3hrs SOT :/
Nbsss said:
I'm on track for 3hrs SOT :/
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Click to collapse
http://forum.xda-developers.com/showthread.php?t=2510785
deansaunders said:
http://forum.xda-developers.com/showthread.php?t=2510785
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Click to collapse
I see....
I think its because my network signal is mostly yellow, whilst yours is almost all green. I wonder if we can change the radios?
eh... my N5 power button rattles isn't as bad as my iPhone 4s power button rattle
not concerned, thanks for the head up tho OP! :good:
The more Im reading, the creepier it gets for me Only because I'm gonna make someone buy the phone for me and send it, so there would be no chance of return if I saw any kind of defects. Just why all these reports of rattles, dead pixels, after vibration weird sound...ughhhh! Was planning to buy it from Carphone Warehouse...
Ensifolk said:
The more Im reading, the creepier it gets for me Only because I'm gonna make someone buy the phone for me and send it, so there would be no chance of return if I saw any kind of defects. Just why all these reports of rattles, dead pixels, after vibration weird sound...ughhhh! Was planning to buy it from Carphone Warehouse...
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Click to collapse
don't stress it brah, the vast majority are fine you just don't hear about it
mine is fine :good:

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