Database Develop

Gamestop Nexus 7 confirmed in stock

Just confirmed with a personal friend of mine that is a manager of a gamestop. They currently have their stock of Nexus 7s in stock and ready to be sold but are waiting on Asus to give a street date for them. :good:

Already confirmed and there is a topic for this.

Good luck with that. Asus and Google won't want to upset those that ordered at the announcement online, when they could have walked to the end of the road and picked one up instore quicker.
Expect store units to be delayed until after the initial shipments of online ordered have been dispatched to prevent a PR nightmare.

CrazyPeter said:
Good luck with that. Asus and Google won't want to upset those that ordered at the announcement online, when they could have walked to the end of the road and picked one up instore quicker.
Expect store units to be delayed until after the initial shipments of online ordered have been dispatched to prevent a PR nightmare.
Click to expand...
Click to collapse
Well just called to confirm my preorder at gamestop. They asked when I preordered and since I was the first one to preorder they said mine is available for pickup tomorrow. Apparently not all of the preorders will be filled tomorrow and it depends on where in line you are. There has been many many cases of devices being available earlier at a local store than people received them direct from the manufacturer. This looks to be the same :highfive:

My gamestop called me saying my preorder will be ready for pickup tomorrow at store opening
Sent from my HTC One X using Tapatalk 2

moehagene said:
My gamestop called me saying my preorder will be ready for pickup tomorrow at store opening
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
Lucky!!
I ordered mine on July 7th, so I'm thinking I have to wait a little while :crying:

This is great news! I hope J&R ships mine in the next week then!

I'm kinda surprised cause I have heard about other game stops saying July 31 and emails that have said not to sell it.
Sent from my HTC One X using Tapatalk 2

I suggest you get there at opening, and don't give them time to read their corporate EMails.

That's my plan. I asked if they were doing a midnight release and I was told this isn't big enough for that. I would be there waiting inline.
Sent from my HTC One X using Tapatalk 2

Just called and confirmed myself, so I'll be picking mine up tomorrow, hot darn.
Sent from my PG86100 using Tapatalk 2

Fack!
:crying:

I pre-ordered on June 26th (thru the Play Store) just after the Nexus 7 was announced at Google I/O. It grieves me to know that I would have been better off waiting two days and ordered thru GameStop after it was announced that they would be selling the Nexus 7 Tablet, because waiting two more days to place the order would have gotten the tablet in my hands faster. (This is going to make for some really bad PR for Google...)
Edit: Had the wrong date of July 4th... (wrote from memory and remember a big event on July 4 - LHC announcement of finding the Higgs partical... Somehow crossed that with the Google I/O event the previous week)
Sent from my Galaxy Nexus using xda app-developers app

ThunderTech said:
I pre-ordered on July 4th (thru the Play Store) just after the Nexus 7 was announced. It grieves me to know that I would have been better off waiting two days and ordered thru GameStop after it was announced that they would be selling the Nexus 7 Tablet, because waiting two more days to place the order would have gotten the tablet in my hands faster. (This is going to make for some really bad PR for Google...)
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
Umm it was announced like a week before July 4th . I pre ordered through gamestop June 28
Sent from my SGH-I777 using xda premium

i pre ordered yesterday at the store, the guy told me august 1st but probably earlier. went back today to finish paying it off and the same guy told me that they had to wait for asus and google to set a release date. he also said that i will more than likely have it in my hands way before august 1st but couldnt give me an exact date. heres to hoping i get that call tomorrow or the next day. congrats to those of you that are getting it tomorrow, assholes! im jealous

Game stop in Tampa Brandon Fl is selling them tomorrow
For a fact don't believe me call 813-657-1611 I am ****ing pissed I will never order anything from Google again
Sent from my Galaxy Nexus using Tapatalk 2

NOBODY is getting it until google and asus announce the official date.. unless you went to Google I/O... they cant and will not give it up before its official.. maybe that is a big hint that tomorrow might be the day, who knows. all i know is that even if it is tomorrow, my local gamestop hasnt recieved their shipment yet, so i wont even recieve mine unless it comes tonight (IF it comes out tomorrow)

So half the GameStops are saying come and pick up and half are saying we were told we have to hold them so I guess you just have to be lucky

Vocalshock said:
So half the GameStops are saying come and pick up and half are saying we were told we have to hold them so I guess you just have to be lucky
Click to expand...
Click to collapse
they cant release it until they are told.. unless they know something we dont, and it it released tomorrow, who knows

I received a call from my gamestop saying to come pick it up in the morning. I have no reason to not believe them unless I get a call back from them saying sorry not tomorrow
Sent from my HTC One X using Tapatalk 2

So I requested an exchange from the PS...

Anyone else in the same boat? Have you gotten the email from the escalation team yet? If so, how long did it take for them to contact you?
I am still waiting for the email the rep on the phone told me about last night. I explained that my speaker is too low compared to my GFs N7 and he mentioned a lot of people were complaining about this with the 16GB versions (go figure). He said that they'll ship me a new one and will send packaging labels to return this one. He said I should expect an email from Google some time this week and after that they'll send me the replacement with 1-day shipping. Is this accurate?
At least I can play around with the N7 for the time being. However, it's quite annoying knowing ill have to redo all my setup again. Só many apps, layout changes, settings changes, etc.
Oh well...
PS - Today at work I compared the screens between my 16GB and my coworkers 8GB and his was noticeably brighter when maxed out. Weird and sad that there is another thing I need to worry about now. I guess I expected these QC issues from Asus as an original Transformer owner.
Sent from my Nexus 7 using Tapatalk 2

Nice! Wish they would fulfill my order before sending you a second one though... no offense.

I don't really mind the wait for my replacement. I just want some confirmation that they'll indeed be doing it. Don't want to run out of my grace period without getting to test out the second unit.
I'm sure you'll be getting yours soon.

6pm tonight will be 48 hrs since I contacted them, I don't have high hopes of getting a proper 2nd email.

I called them on Tues about the lifted screen and I got an email from them earlier today about getting a replacement. It seems that I will have to order a new unit (my card will be AUTH but not charged) and then the replacement in. They need to get the device within 21 days so that my card doesn't get charged. I've already placed the order through a special URL and now just waiting to see when they will ship.

akarol said:
I don't really mind the wait for my replacement. I just want some confirmation that they'll indeed be doing it. Don't want to run out of my grace period without getting to test out the second unit.
I'm sure you'll be getting yours soon.
Click to expand...
Click to collapse
Oh, I completely understand. Mostly just poking fun anyway
I ordered early but changed it from 8 to 16gb on the 12th, so I have another week to go. They wouldnt honor my original order date despite giving them more money.
I'm too busy looking for a job anyway. Seems veterans aren't as quickly hired as I had previously thought.

I waited 48 still no reply. I tried to call they tel have to wait for escalation team.
---------- Post added at 06:39 PM ---------- Previous post was at 06:38 PM ----------
Has any else on here been contacted by asus. I guy emailed me said seen a post on here on my tab and wanted some pics. Happen to any1 else.

akarol said:
Anyone else in the same boat? Have you gotten the email from the escalation team yet? If so, how long did it take for them to contact you?
I am still waiting for the email the rep on the phone told me about last night. I explained that my speaker is too low compared to my GFs N7 and he mentioned a lot of people were complaining about this with the 16GB versions (go figure). He said that they'll ship me a new one and will send packaging labels to return this one. He said I should expect an email from Google some time this week and after that they'll send me the replacement with 1-day shipping. Is this accurate?
At least I can play around with the N7 for the time being. However, it's quite annoying knowing ill have to redo all my setup again. Só many apps, layout changes, settings changes, etc.
Oh well...
PS - Today at work I compared the screens between my 16GB and my coworkers 8GB and his was noticeably brighter when maxed out. Weird and sad that there is another thing I need to worry about now. I guess I expected these QC issues from Asus as an original Transformer owner.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
I contacted them on Tuesday sadly only a few hours after getting my N7. My speaker is defective as well, and like you said when I brought it up they mentioned its been coming up lately. Same deal, told me they would ship out a new one for me within 24hrs however they didn't mention anything about 1 day shipping. That would be great.
Just under 24hrs later last night I received two emails back including the return shipping label info and another with a link to a custom play store checkout with my 16gb replacement. I put in my order via the link they gave me but I was greeted with an error on the next page, however I promptly received an email confirming my order so I guess it went through anyways.
All that's left now is waiting to see when it ships..
I hope it's soon.
Sent from my Nexus 7 using xda premium

I was wondering if my 16GB version suffered from low volume levels. I'm still on the fence about it. That would be the only possible defect my device has.

Koshuu said:
I contacted them on Tuesday sadly only a few hours after getting my N7. My speaker is defective as well, and like you said when I brought it up they mentioned its been coming up lately. Same deal, told me they would ship out a new one for me within 24hrs however they didn't mention anything about 1 day shipping. That would be great.
Just under 24hrs later last night I received two emails back including the return shipping label info and another with a link to a custom play store checkout with my 16gb replacement. I put in my order via the link they gave me but I was greeted with an error on the next page, however I promptly received an email confirming my order so I guess it went through anyways.
All that's left now is waiting to see when it ships..
I hope it's soon.
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
So you already got an email from them regarding the exchange? I still haven't gotten any response since I talked to the rep on Tues night.
Sent from my amazing Nexus 7.

called yesterday received email from rep yesterday saying it will be escalated to a specialist still waiting hope this ain't BS
Sent from my SGH-T999 using xda app-developers app

I haven't gotten a response either and i contacted them yesterday morning.
Sent from my Galaxy Nexus using Tapatalk 2

I called Tuesday night (and I emailed them Tuesday afternoon). My Nexus 7 arrived with a cracked screen.
I just received the email from google. They sent me a RMA and a prepaid shipping label. There's also a link to have them send me a replacement unit.
The link takes me to my google wallet account, with a new 16 GB in the cart. They don't charge shipping or tax, but put a hold for $249 on your credit card. I have 21 days to return the defective Nexus 7.
I'm a little worried that I am basically buying a new Nexus 7, and not getting priority over someone who ordered today. If I have to wait 3-4 weeks, I will feel like google mislead me about this Nexus 7 replacement process.

rocchioo said:
I called Tuesday night (and I emailed them Tuesday afternoon). My Nexus 7 arrived with a cracked screen.
I just received the email from google. They sent me a RMA and a prepaid shipping label. There's also a link to have them send me a replacement unit.
The link takes me to my google wallet account, with a new 16 GB in the cart. They don't charge shipping or tax, but put a hold for $249 on your credit card. I have 21 days to return the defective Nexus 7.
I'm a little worried that I am basically buying a new Nexus 7, and not getting priority over someone who ordered today. If I have to wait 3-4 weeks, I will feel like google mislead me about this Nexus 7 replacement process.
Click to expand...
Click to collapse
Same thing through office Depot. They do next day shipping though but they do that ludicrous credit card hold. Probably the dumbest thing I've ever heard of and makes me not want to order online anymore. Walking into a store you don't pay shipping nor get a hold on your card. Very very inconvenient.
Sent from my Galaxy Nexus using Tapatalk 2

Shaquiel Harris said:
Same thing through office Depot. They do next day shipping though but they do that ludicrous credit card hold. Probably the dumbest thing I've ever heard of and makes me not want to order online anymore. Walking into a store you don't pay shipping nor get a hold on your card. Very very inconvenient.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
My issue is that there are many other online vendors that handle things fine... mainly Amazon.com. How google is handling this issue is terrible. "oh man, phones are getting flooded, TAKE DOWN THE SUPPORT NUMBER FROM OUR WEBSITE"
I have said this in other threads.... This is the last time I ever buy a device straight from google. Hardware issues can't be their fault 100%, stuff happens... It's how they are handling the problems that is frustrating.

rocchioo said:
I called Tuesday night (and I emailed them Tuesday afternoon). My Nexus 7 arrived with a cracked screen.
I just received the email from google. They sent me a RMA and a prepaid shipping label. There's also a link to have them send me a replacement unit.
The link takes me to my google wallet account, with a new 16 GB in the cart. They don't charge shipping or tax, but put a hold for $249 on your credit card. I have 21 days to return the defective Nexus 7.
I'm a little worried that I am basically buying a new Nexus 7, and not getting priority over someone who ordered today. If I have to wait 3-4 weeks, I will feel like google mislead me about this Nexus 7 replacement process.
Click to expand...
Click to collapse
Same thing with Office depot. You basically buy another one then you send the old one back then they refund. Dumbest thing ever.
Sent from my Galaxy Nexus using Tapatalk 2

Called this morning, got the initial email shortly after, and now await further instruction.
Sent from my Nexus 7 using Tapatalk 2

rocchioo said:
I just received the email from google. They sent me a RMA and a prepaid shipping label. There's also a link to have them send me a replacement unit.
The link takes me to my google wallet account, with a new 16 GB in the cart. They don't charge shipping or tax, but put a hold for $249 on your credit card. I have 21 days to return the defective Nexus 7.
I'm a little worried that I am basically buying a new Nexus 7, and not getting priority over someone who ordered today. If I have to wait 3-4 weeks, I will feel like google mislead me about this Nexus 7 replacement process.
Click to expand...
Click to collapse
This is what they told me that would happen. I'm still waiting for the RMA email but at least they are sending them out.
Bad news if you're technically buying a new one at zero price. Here in the UK, they've said that pre orders from June 30th are shipping next week, so I'm looking at a week Monday shipment at the earliest. Over a month since the initial order!

On a related note, just how low is this "low speaker volume" problem? I'd say mine isn't the loudest tablet ever, and now I'm wondering if it's possible to get one with louder volume. I have a tiny bit of screen separation and was going to keep mine (everything else is fine, and my screen's just the tiniest bit higher on the left than the right). However, if the volume is lower than it should be...
Also, anybody notice headphone volume also isn't very loud? Just loud enough to be acceptable, but not loud enough to be too loud. I'm used to devices starting to get too loud at about 75%.

akarol said:
So you already got an email from them regarding the exchange? I still haven't gotten any response since I talked to the rep on Tues night.
Sent from my amazing Nexus 7.
Click to expand...
Click to collapse
I did receive all the emails in regards to the exchange, I'm just waiting on any sort of shipping notice. The only thing that bothers me is I checked my card and I have 3 pending charges from the play store in the amount of the tablet. Not just one, I know I won't be charged if I return the defective unit in 21 days but why 3 charges?
Sent from my Galaxy Nexus using xda premium

POLL: Did you manage to successfully order the Nexus 4 from Google Play on Nov 13th?

So I'm creating this thread to try and determine a percentage value (%) for how many people were actually able to successfully order the new Nexus 4 device on the Launch Date (Nov 13th, 2012) from the Google Play Store.
NOTE: BTW if you picked up your phone from a retail store/t-mobile/O2(UK) etc, then please do not vote, this is for Google Play Store orders only.
If you successfully ordered 1 or more Nexus 4 devices, then click YES.
If you encountered errors/out of stock/coming soon/ or any sort of processing error which resulted in you not managing to order a device. Then, click NO
Thank You

I'm in Toronto, Canada and was unable to order the Nexus 4 from Google Play, due to server errors.
I tried to order from about 11:36am to 12 noon with no success.

I was able to order mine at 8:34 pacific here in Washington state.

I'm in Germany, I managed to get one after a series of errors. I actually thought I hadn't made it also but then saw an email confirmation later.
But it's not been shipped yet.. :crying:
(00:33 UTC-8)

I was able to order one are 1:00PM EST. Was unsuccessful earlier, but kept refreshing and using Page Monitor Chrome extension. Got a 16GB N4 that is scheduled to ship before the week is over.

you should add an option in the poll
"Been through hell trying to order one, but finally got it"

tian105 said:
you should add an option in the poll
"Been through hell trying to order one, but finally got it"
Click to expand...
Click to collapse
lol I hear you, but lucky you did manage to get one. Did you get it ordered on the 13th or today?

Ordered mine at 11:45 am EST. Status says estimated shipping on november
Sent from my Transformer TF101 using xda app-developers app

UKROB86 said:
Did you get it ordered on the 13th or today?
Click to expand...
Click to collapse
They had all sold out by the end of the 13th? You couldn't have possible bought one today!

never saw the 'add to cart' button once.. stayed up all night and morning constantly refreshing, including at 8.00am when others said it went live.. uk ... there's some kind of con going on, I couldn't of tried any harder.

supercakefish said:
They had all sold out by the end of the 13th? You couldn't have possible bought one today!
Click to expand...
Click to collapse
possible returns/order cancellations?

What's wrong with using this thread? http://forum.xda-developers.com/showthread.php?t=1989161

In UK, there at 8am refreshing until i got the ready for order. Had exactly the same experience as everyone else, errors galore on the order process, tried adding the bumper, the 16gb and 8gb, ended up getting an order for the 8gb and bumper! My credit card shows the amount as pending to come out, and Google wallet says shipping 15th.
Whoop whoop! Come on Google, redeem yourselves with the order process for those who managed to get through the initial mess!
Tapatalked from my GSII

UKROB86 said:
possible returns/order cancellations?
Click to expand...
Click to collapse
Well those had dried up waaay before midnight in the UK. So he must be either American or Canadian.

supercakefish said:
Well those had dried up waaay before midnight in the UK. So he must be either American or Canadian.
Click to expand...
Click to collapse
Yes thats true I did hear that the UK had Out of Stock signs shown earlier than US/Canada.

Please search before creating a new Thread.
This already exists
http://forum.xda-developers.com/showthread.php?t=1989161
Thread closed

UK Order... Nexus 4 vs Something Else.

Hi,
After using Windows Phone since launch, I've decided to switch back to android. Primarily to use the apps which still aren't on the WP platform.. I still think WP is the best mobile OS but the app store is poor, thought it would improve with WP8 but it didn't.
My Nokia Lumia 820 is on ebay and has been since Saturday, it ends this coming Saturday. I ordered a Nexus 4 on Saturday also so I would hopefully receive the device before I have to send off my lumia.
The shipping estimate is 1-2 weeks but I was hoping for 1 week, I read a cnet article which said it was more like 2 days... but XDA posts seem to conflict this.
My order has no status, it's not a "PreOrder", it's not been shipped and it doesn't even say processing... All I have is this:
Your order has been sent to Google Commerce Ltd.
Google Commerce Ltd is responsible for charging and shipping your order. Have questions? Contact Google Commerce Ltd.
Feb 9
Google Commerce Ltd received your order.
Feb 9
You placed an order with Google Commerce Ltd on Feb 9. Google Wallet sent a copy of this receipt to [email protected]
Click to expand...
Click to collapse
Is there anyone who ordered recently who can shed light on the supply information? I can wait 2 weeks but I've been reading horror stories about it taking longer than that on here.
My issue is, when my Lumia 820 sells on Saturday and I send it off, I'll have no other mobile device... It's not like I can go and buy a cheap PAYG one either because I have a microsim.
Should I wait this out? Or Should I just cancel my order and go buy something else? Phones 4 U are selling the Xperia S for £179.99 on PAYG at the moment..

That's what happened to me!
brummiesteven said:
Hi,
After using Windows Phone since launch, I've decided to switch back to android. Primarily to use the apps which still aren't on the WP platform.. I still think WP is the best mobile OS but the app store is poor, thought it would improve with WP8 but it didn't.
My Nokia Lumia 820 is on ebay and has been since Saturday, it ends this coming Saturday. I ordered a Nexus 4 on Saturday also so I would hopefully receive the device before I have to send off my lumia.
The shipping estimate is 1-2 weeks but I was hoping for 1 week, I read a cnet article which said it was more like 2 days... but XDA posts seem to conflict this.
My order has no status, it's not a "PreOrder", it's not been shipped and it doesn't even say processing... All I have is this:
Is there anyone who ordered recently who can shed light on the supply information? I can wait 2 weeks but I've been reading horror stories about it taking longer than that on here.
My issue is, when my Lumia 820 sells on Saturday and I send it off, I'll have no other mobile device... It's not like I can go and buy a cheap PAYG one either because I have a microsim.
Should I wait this out? Or Should I just cancel my order and go buy something else? Phones 4 U are selling the Xperia S for £179.99 on PAYG at the moment..
Click to expand...
Click to collapse
I ordered it on Wednesday the 30th, around 6pm and cam on Monday 4 30 pm. It's fine

Get a sim adapter (pennies) and use an old dumb phone / borrow one from someone for a few days. You'll live.
#1stworldproblem
Sent from my Oric-1 microcomputer using Tapatalk 2

thesoupthief said:
Get a sim adapter (pennies) and use an old dumb phone / borrow one from someone for a few days. You'll live.
#1stworldproblem
Sent from my Oric-1 microcomputer using Tapatalk 2
Click to expand...
Click to collapse
I didn't even know they existed! I knew you could go sim-microsim but not the otherway round. Cheers

chealsearock said:
I ordered it on Wednesday the 30th, around 6pm and cam on Monday 4 30 pm. It's fine
Click to expand...
Click to collapse
Did you get any updates? Told when it was shipped out etc?

Well I ordered yesterday and I only have the:
Feb 10
You placed an order with Google Commerce Ltd on Feb 10. Google Wallet sent a copy of this receipt to [email protected]
Still don't have the google received your order update yet but oh well, I'm in the same boat too. I don't have a phone at the moment and it's gonna suck really bad if I have to wait 2 weeks!

Just incase anyone else is reading this...
There wasn't really anything to worry about. Ordered on Saturday 9th, Dispatched Email Monday 11th, out for delivery Tuesday 12th.

brummiesteven said:
Just incase anyone else is reading this...
There wasn't really anything to worry about. Ordered on Saturday 9th, Dispatched Email Monday 11th, out for delivery Tuesday 12th.
Click to expand...
Click to collapse
Where is your location,did you order an 8gb or 16gb
Sorry just seen your username obviously Birmingham lol
Sent from my Nexus 7 using Tapatalk HD

banny7000 said:
Where is your location,did you order an 8gb or 16gb
Sorry just seen your username obviously Birmingham lol
Sent from my Nexus 7 using Tapatalk HD
Click to expand...
Click to collapse
I'm in Guildford now, just haven't updated my profile. And I ordered a 16gb.

Please use the UK thread. http://forum.xda-developers.com/showthread.php?t=1973898
Closed.

UPS Lost/stole my Nexus 5

So i ordered a Nexus 5 on the 20th of January. Google promptly shipped it out. I was supposed to receive it on the 24th of January, the tracker showed Out for delivery by today (Coming out of Concord, ON). I waited all day at home, no package. I called UPS to find out whats going on, the rep informed me that the package will be delivered on Monday January 27th, I would receive an "assurance" call on January 27 from UPS to assure me that my package will be delivered that day, I did not get that assurance call. On Monday, the tracker showed the same thing Out for delivery (Coming out of Concord, ON), the entire day passes, and still no package.
If UPS had lost my package they should inform me, they have all my information on hand, but they never bothered to do so. OK, so I call UPS and explain the situation to the customer service rep, who informs that they don't know where my package is, last known location was Concord ON on January 24th and to get my shipper to open a lost package investigation with UPS.
At this point, I called Google to inform them of the situation who proceeded with opening an "investigation" with UPS to figure out where my package is. I was given 2 options from Google
(1) one is to open an investigation to figure out where my Nexus 5
(2) cancel my order and re-order with Google (which I can't do because the Nexus 5 16GB model is out of stock on their website)
http://postimg.org/image/u1w55itzv/
tl;dr : UPS lost/stole my Nexus 5. The last known location is Concord, ON. They do not know where my package is beyond that.

While that does suck, Google has SUPERB customer service and you have nothing to worry about; except a slightly longer wait than you might have desired. UPS also is usually really good, so if a theft/loss did occur on their part, I'm sure they'll take care of you as well.

I know how you feel. Ordered mines on the 18th and it finally came in yesterday, box was ripped up, phone gone. stupid ups. The best of luck to you!
Sent from my iPhone using Tapatalk

Oathkeeper1212 said:
I know how you feel. Ordered mines on the 18th and it finally came in yesterday, box was ripped up, phone gone. stupid ups. The best of luck to you!
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
Did you contact UPS/Google?

Melamunna said:
Did you contact UPS/Google?
Click to expand...
Click to collapse
Yes I did. Just have to wait for them to investigate and I'll reorder.
Sent from my iPhone using Tapatalk

http://forum.xda-developers.com/showthread.php?t=2512472

I ordered my 32gb last night and got it today... (next day shipping) Sorry for your bad luck!
Sent from my Nexus 5 using XDA Premium 4 mobile app

Request google to not use ups next time
Sent from my Nexus 5

dicecuber said:
Request google to not use ups next time
Sent from my Nexus 5
Click to expand...
Click to collapse
Been there done that on Nexus 4...no can do. The stockpile is in UPS Wotldport Louisville: http://en.m.wikipedia.org/wiki/Worldport_(UPS_air_hub)
Sent from my Nexus 5 using Tapatalk

daudster said:
So i ordered a Nexus 5 on the 20th of January. Google promptly shipped it out. I was supposed to receive it on the 24th of January, the tracker showed Out for delivery by today (Coming out of Concord, ON). I waited all day at home, no package. I called UPS to find out whats going on, the rep informed me that the package will be delivered on Monday January 27th, I would receive an "assurance" call on January 27 from UPS to assure me that my package will be delivered that day, I did not get that assurance call. On Monday, the tracker showed the same thing Out for delivery (Coming out of Concord, ON), the entire day passes, and still no package.
If UPS had lost my package they should inform me, they have all my information on hand, but they never bothered to do so. OK, so I call UPS and explain the situation to the customer service rep, who informs that they don't know where my package is, last known location was Concord ON on January 24th and to get my shipper to open a lost package investigation with UPS.
At this point, I called Google to inform them of the situation who proceeded with opening an "investigation" with UPS to figure out where my package is. I was given 2 options from Google
(1) one is to open an investigation to figure out where my Nexus 5
(2) cancel my order and re-order with Google (which I can't do because the Nexus 5 16GB model is out of stock on their website)
http://postimg.org/image/u1w55itzv/
tl;dr : UPS lost/stole my Nexus 5. The last known location is Concord, ON. They do not know where my package is beyond that.
Click to expand...
Click to collapse
... I'm in exactly, and I mean exactly the same boat. My Nexus was supposed to be delivered on the 28th. It made it to Concord Ontario no problem then sat there.
The tracking said it was on the truck and would be delivered today, the 29th. That was in the morning. It's now after 9pm and tracking still says the same... I'm worried now.
1LifeInAnalog on Twitter

Had this happen with USPS many times with ordering stuff online. The tracking will say "delivered" however was not in my mailbox. I eventually get my package however one time I bought g2x from eBay gave em my old shipping address by mistake. As my old address was default by paypal. Called USPS and they said they personally held my package. And that it was being sent to out to me. Well that never happened and in hindsite glad I didn't get that phone as it turns out that was a POS phone lol. Still sucked to pay $150 and nothing usps or eBay/paypal could do for me except say sorry. Of course the seller didn't insure my package
Justice for Kelly Thomas RIP

LifeInAnalog said:
... I'm in exactly, and I mean exactly the same boat. My Nexus was supposed to be delivered on the 28th. It made it to Concord Ontario no problem then sat there.
The tracking said it was on the truck and would be delivered today, the 29th. That was in the morning. It's now after 9pm and tracking still says the same... I'm worried now.
1LifeInAnalog on Twitter
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That is really crappy man, sorry to say so, but chances are your phone is also missing. Give UPS a call to confirm, don't leave it to chance. The tracker keeps saying the package will be delivered today, until you report it missing.
To make the best of a crappy situation Google customer service is pretty good. If UPS says missing, launch an investigation with Google. They will refund your order if you choose to go that route.
I'm still waiting on an answer from Google to see what they found from their investigation.

daudster said:
That is really crappy man, sorry to say so, but chances are your phone is also missing. Give UPS a call to confirm, don't leave it to chance. The tracker keeps saying the package will be delivered today, until you report it missing.
To make the best of a crappy situation Google customer service is pretty good. If UPS says missing, launch an investigation with Google. They will refund your order if you choose to go that route.
I'm still waiting on an answer from Google to see what they found from their investigation.
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... Ok, so phoning UPS is definitely the first step right? Even though they won't do anything, they need to confirm that it's missing. Only after its confirmed missing, phone Google.
Will start the process in the morning I guess. Sheesh... What a let down.
1LifeInAnalog on Twitter

Yes. Call ups to confirm missing/stolen phone. Then call Google and launch a missing phone investigation.
Sent from my Nexus 4 using Tapatalk

Sorry that happened to you.
I Could not wait for my Nexus so I went to T-Mobile and paid a bit extra but got mine that day.
Sent from my Nexus 5 using Tapatalk 2

The exact same thing happen with me and my wife's dooney and Burke purse...I think UPS stole it too ... the tracking said out on delivery for like 5 days
Sent from my Nexus 5 using xda app-developers app

Stealing phones is pretty stupid thing to do since Google can easily block stolen phones from network use
Sent from my Nexus 4 using Tapatalk

md1008 said:
Had this happen with USPS many times with ordering stuff online. The tracking will say "delivered" however was not in my mailbox. I eventually get my package however one time I bought g2x from eBay gave em my old shipping address by mistake. As my old address was default by paypal. Called USPS and they said they personally held my package. And that it was being sent to out to me. Well that never happened and in hindsite glad I didn't get that phone as it turns out that was a POS phone lol. Still sucked to pay $150 and nothing usps or eBay/paypal could do for me except say sorry. Of course the seller didn't insure my package
Justice for Kelly Thomas RIP
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Isn't the fault on your part as well?
Sent from my Nexus 5

Solutions have been given
Contact UPS, then contact Google. Google should have insured the package for its worth
Good luck
Thread closed